The North Idaho Eye Institute ophthalmologists, eye doctors, and their team are available to help with your eye care needs in two convenient locations. Please let our staff know if our Coeur dAlene location is suitable for you. Our Coeur dAlene office is more established and contains the surgery center as well as our administrative staff; this is the main hub of our organization.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1814 Lincoln Way, Coeur D Alene, ID 83814
The Staff is extremely thorough and helpful. Great service.
The eye Institute is always fast and professional.
Fast service and excellent care. I would never go anywhere else.
Staff was very helpful service was quick and easy no hassles
Making a 15 month old wait for two hours then expecting him to cooperate for an eye exam is a little ridiculous
Knowledge and helpful staff! Great experience with doctor as well!
All the people who work there are fantastic…..
I have been going to N I E for many years. The care has been outstanding.
I fell and injured my eye. I called and they worked me in right away. Everyone was very friendly and professional!
Very thorough. Staff was polite and helpful.
Efficient staff and very knowledgeable and skilled surgeon in Dr Smith.
Everyone there is very helpful and always very pleasant.
Wonderful Dr.’s and staff.
They got me right in to see a doctor when I had an eye injury much appreciated!
Routine eye exams always go quickly, never had an issue here.
Very helpful, professional team. Always a positive experience 😊 …
I have total trust in Dr. Smith and her staff.
They are very skilled and efficient. It is just hard to get an appointment.
I brought my 1 year old son Ivan in for an exam and was so amazed by the service you guys gave! you are all so AWESOME thank you 🙂
Great people to work with
Professional and friendly. Medicare/Tricare patient.
Very nice and caring and quick with answers”
Rating 5 stars specifically for Dr. Granier. Amazing care from her.
Your entire staff are friendly, courteous and always willing to help! I highly recommend North Idaho Eye Institute.
Been waiting for 2 hours at this appointment. They are usually awfully slow, but this is incredible. I will not be coming here again.
Visited Dr. Buckland on Tuesday and will be getting some new glasses!
Great practice… got a same day appt and the exam was very thorough!!
Amazing staff. My kids love coming here!
Thorough examination & friendly staff
I wrote a review earlier and meant it for another site. So sorry. I have had nothing but good experience at this business, they are professional and knowledgeable.
The team is caring and they are easy to understand.
Te staff was courteous and personable, as was the doctor.
I get wonderful care from Dr. Granier. Very thorough, skilled, patient and concerned. The Best!!!!
Excellent office! I have always been impressed when I go to this clinic and the doctors are kind and very knowledgeable.
All of the staff is very polite and so professional. Dr. David Dance is the best!!
Efficient, careful contact with the patient, competent ,willing to explain actions.
Excellent service thank you!
Always friendly, on time for appointments, and very professional.
Great staff at the office!
Very good exam. Informative and helpful. Friendly and the best place to go for eye exam.
Every one professional knowledgeable and spot on with my exam….
I’m very happy with this facility! They are caring and respectful. I’ve also watched them with young children and I was very impressed!!
Excellent care! Staff is very professional, caring and considerate.
Have been a patient for 55+yrs. Always have been very satisfied with the care received from everyone there!
Very pleased with Dr Dance’s thorough explanation of my condition
If the staff is as great and patient in person as they are over the phone, you couldn’t ask for better, I was calling for some information for decision making, they were willing to give me all the information that I needed. …
My experience was good and can’t thank them enough.
Great people with a real caring attitude have been there more then 20 times and never disappointed
Nothing like getting good advice and direction!
This place is amazing. From the front desk to the doctors to the eyeglass peeps. All are amazing. They hire the best people.
I really thought this would be a great place for eye care and they have went out of their way in correcting a few snags, the staff seems caring and the management want to give patients a great experience.
The Doctor appeared knowledgeable on my first visit for a eye problem, wait time wasn’t to bad, but on my follow up visit I sat in the waiting room for over a hour and when my back started hurting from sitting in the uncomfortable chairs I walked out, I won’t return there.
On time! Limited waiting, all who were involved were great.
Everyone is friendly and helpful, quick and organized service. Knowledgeable professionals. Thanks North Idaho Eye!
Great experience ! Loved the assistant and Dr Caldecott. Loved they have one stop shopping. Helpful staff to purchase glasses too!
A very efficient and thorough appointment.
So professional and helpful for me!
I had a very long, detailed, descriptive review posted but I’m just going to say – do yourself a big favor and find another practice if you need eye surgery.
North Idaho Eye Institute is the best eye clinic in the area! They are efficient, friendly, and the doctors and staff are great!
Fantastic clinic. Dr. Smith and staff are very professional and competent.
My 5 year old has been going here for 4 years now. The staff and Dr are amazing! The opticians with Coeur D’Alene optical are amazing!
I am very pleased that you are taking 😊 care of my eyes. They are very important to me. Thank you 😊 …
We have received excellent, compassionate, competent medical care from the extensive staff. They are organized, polite and efficient.
I was nearly blind in my right eye. Dr Dance replaced my lens and the procedure was perfect. I highly recommend Dr Dance and the clinic.
All staff are very professional and friendly.
Dr Buckland builds trust and rapport! He is easy to talk to and he listens well. I highly recommend him for all your eye problems.
NI Eye has always taken good care of me!
I have been going here for years and even had cataract surgery and I have total trust in them taking care of my eyes.
Dr. Buckland has been very helpful in getting the enormous costs of glaucoma eye drops down.
Great service with Beth! Front desk could use more customer skills.
The best!
Would recommend this place to anyone! Professional and clean atmosphere with knowledgeable staff. All around great experience! …
Always professional. I’ve never had a problem in many years of being a patient.
Been going here for several years and I’m always pleased with their knowledgeable doctors and friendly staff!
I received friendly personal and quality service for two minor surgical procedures. I don’t expect this to get any better.
Very friendly and efficient staff, and great facility. Good experience for our first visit.
Employees were not too friendly. The first visit at Post Falls the nurse was very cold. The next visit at Coeur d’Alene the nurse was more pleasant.
They were very thorough and knowledgeable. The facility is clean and welcoming. I would highly recommend them.
The entire staff and Dr David Dance are always friendly and make you feel comfortable and enjoy your visit with them. I would highly recommend them to anyone.
Took mom in twice for eye surgery, so had two follow ups. Upstairs is so overbooked that to just do a follow up appointments has taken two+ hours. Do not plan anything else, because it takes forever. They do not appreciate your time.
This place is WAY over booked! Took me over a month to get it and when I got here there was no joke about 40 people waiting also! People were walking out before they’ve been waiting so long. I waited over 2 hours to see the dr! They need better organization!! Asking my dr for a different referral to a different place.
I would have given a five if the appt hadn’t taken a full hour to complete, I don’t know if they just got backed way up or not.
The staff and Doctors are amazing. Very thorough, and listen to what you have to say.
Approx 6 weeks ago, had 2nd cataract surgery. First went well, This 2nd surgery was harder on me than the first. Since surgery, my vision contains lots of what appear to be pepper flakes. A week ago, I noticed in a photo of me that my eye …
Nice location . Very professional staff. Excellent doctors. I would recommend this facility to any of my friends and relatives.
Was forced to wear a mask after I told the dr I had severe copd and she even tried to belittle me in front of my children about it, I don’t recommend this place to anyone!!! We don’t even have a mandate anymore and she still did this so what does that tell you.
My new eye problem was quickly diagnosed & I was told how to handle. So thankful for the care I received.
The best, most caring, professional people I have ever dealt with. I love the staff, and the doctors are amazing. I will never go anywhere else.
BE CAREFUL WHEN DEALING WITH THIS BUNCH! Go to another provider. Incompetent administrative staff and billing staff. Be careful they will take your insurance info, assure you that they will submit it to your your insurance. They will not. …
This was my first visit at the Eye Institue, amazing people. Adriana, who helpede with my contact lens and exam was so kind and full of knowledge about eye care and products to use as well as explaining vision correction etc. I can’t say enough, what a pleasure and positive experience I had
Very helpful and informative staff and physician. Answered all my questions.
If your in to giving up your God given Rights and FREEDOM…..Put on your mask and go see them. It’s a PROVEN FACT that they do more HARM THEN GOOD. TIME TO STAND UP PEOPLE
Dr. Buckland and the staff at North Idaho Eye Institute are top notch. Dr. Buckland recently performed cataract surgery on both my eyes using a PanOptix Toric IOL. After suffering cloudy vision for a year or so, I’m thrilled with the near …
Very professional, warm and compassionate.
You can tell you’re in caring hands from people who know you’re counting on them. …
Always friendly and on time. Trust Dr. Duke to take care of me eyes!!
My nurse way awesome made me feel very comfortable and explained everything she did. The doctor was also ver professional and took his time explaining everything to me.
Very professional and encouraging. Every step was explained to me regarding my procedure. I feel confident I am getting the best care with this team.
Very pleased! She was teaching somebody else how to perform the test she was doing on me. I enjoyed the information as she relayed it to the other person. I was really surprised by how much more I could see when she taped my eyelids up!
Office staff was too l̶a̶z̶y̶ physically unmotivated to check if my wife’s contacts had arrived at the Couer D’alene office during her scheduled visit. Sent her to the Hayden office because of a clerical error regarding delivery notation. …
My wife and I have been patients with the North Idaho Eye Institute and I will recommend the Institute to my friends and family. Our experience has been outstanding, the Doctors and nurses are exceptional.
Where do I begin? My appt. was 8/28/18, wait time was not long, my doctor seemed nice and when done walked me over to the optical dept to get contacts ordered. A trial pair was ordered, said they would be in in 2-3 days. A week went by, …
My family and I have been patients here for over 5 years. It is a very nice office to work with full of pleasant and helpful staff from the front desk, nurses, doctors, optical, and so on. Thanks for your help with our eyes!
North Idaho Eye Institute and Dr Duke was absolutely amazing to say the least, she is definitely the best including her staff.
Highly recommended them
Came in from out of town and they were able to help right away with a trial pair of contracts and provided amazing service! Thank you!
I’ve always gotten excellent care @ NIEI and greatly appreciate the Optometrists, Ophthalmologists, and Opticians. Lately, however, they’ve changed their call tree and out of my last eight calls I’ve not gotten to speak to a live human …
I have had extremely great care here in the past but noticed a difference this visit. March 2019. Much more robotic techs but great warm visit with Dr. Smith. She is fantastic!
My appointment was good, nice people, nice manners, very informative, I continued to make my eye appointments here.
I took my grandma in for cataract surgery and we had a wonderful experience! They got her in early because she was diabetic and they gave her snacks when she needed and they were super helpful with questions and just all around friendly staff, no complaints.
Iam new to the area. First time visit I was impressed with the team. Informative, professional, and caring from the front door to the ending of my appointment.
Super fast. Appointment was at 9:30 AM and I was on my way out the door with a full eye exam by 10:05AM. I definitely would recommend North Idaho Eye Institute! Thank you.
All the staff is very nice, and wait is short.
The staff are friendly and eager to answer all of my questions. Dr Buckland is the best.
I was seen on time. The staff were all very friendly and obviously competent. The doctor was excellent.
I love Dr. Duke, and I like the girls in the glasses area. The girls at the desk however have never been very friendly whether in person or on the phone. If I didn’t like my doctor so much, I would probably not go back.
I had cataract surgery at North Idaho Eye Institute in March and April of 2015. The staff was so professional,, caring and competent. My insurance billing went very smoothly and without any problems. I was very impressed by the …
The staff was friendly, and the Dr. took time to hear my concerns. I would definitely refer this office to others that need an Opthmologist.
They found in my annual checkup that my left eye had developed wet macular and I had to have an injection in that eye. Dr Blizzard and the girls who prepared me for it were super. They explained each step beforehand. I highly recommend the No. Idaho Eye Institute where I have been seen last 14 years !!!
Very professional, well appointed and an excellent staff. Everyone I encountered was knowledgeable in their work performance.
Very professional and pleasant visit. I feel very comfortable having surgery done to my eye and that is why I have been with them for over 10 years.
Dr. Duke is fabulous. I love this place. Long wait time to see the provider but I don’t care because I know the service I get is always great. Very friendly nurses also. The front staff is very nice and makes your experience a good one.
The people seemed knowledgeable & competent. A very pleasant atmosphere overall but the examination process was pretty lengthy at over an hour. Perhaps they are under staffed. A common problem these days.W.C.P.
I would highly recommend North Idaho Eye Institute. Dr.Duke and her staff are very caring and professional,starting with the front desk and each person who assisted during my exams and surgery. Thank You for your outstanding care!
E.T.
I so appreciate the efficiency and excellence care provided by Dr.Graniers and the entire staff of North Idaho Eye Institute!
Was my first visit to North Idaho Eye and was very pleased with everyone from the front desk, to the technicians to the doctor. Everyone was so nice, informative and professional. This will be my place from now on for every eye care need. Thank you
Excellent service and no long waits. Staff are top notch. Best part of my day.
The staff are very nice, helpful and knowledgeable. I highly recommend North Idaho Eye Institute.
I was seen promptly and the visit was very professional. My questions were all answered. I also really like that you are given your prescription at the end of the appointment so you can choose where to buy your glasses and lenses.
Completely idiotic billing staff, I offered my information And a payment and they didn’t TAKE it!!
Now in collections because they didn’t update my address from 2 years ago!! No …
Very organized; no long wait time, friendly, courteous staff. Very thorough, excellent professional care.
Dr. Thomas was able to accommodate me for a last minute minor surgery. Saved me from having to make another trip down to CDA. The staff was very knowledgeable, not to mention very nice.
All my kids go here And always have
Everything was done well, both by Aide Kristen and by Dr. Smith; the reception/billing staff were helpful, efficient, pleasant – as usual.
I have been bringing my son here for the last 17 years (since he was 4) due to a medical condition. Waits are always very long. My son made his appointment and it was with an Optometrist and was supposed to be with the Opthalmologist (due …
I had my very first eye exam with Dr. Calderwood, he was amazing! Took the time to explain everything he was doing, and listened to my concerns and questions. The tech who checked me in was sweet and professional, I got in and out in a timely manner!
This appointment was my first and I was treated like family nice professional people! I highly recommend this Eye Center!
I visited North Idaho Eye Institute for the first time on 11/19/19 and was thoroughly impressed. I was taken in immediately at my appointment time and was examined in a very professional manner. Doctor Calderwood answered all of my …
Dr Smith and her staff are excellent. Very professional. I know my eyes are in good hands
My husband started seeing small black dots in one eye and we promptly called NI Institute for an appointment. They agree to see him the next day at 10:30 am. Then he was scheduled for surgery at 3:45 that afternoon. Dr. Buckland was very …
I had the best experience here. From my LASIK consultation, all the way through my post-op, I felt comfortable and safe. The staff is confident & made me feel at peace about my surgery. I never had to wait more than a few minutes for …
The staff was very friendly and confident in there jobs. Dr Calderwood was very nice and professional.
Dr Duke and her staff are always friendly, knowledgeable and efficient. I have been going to North Idaho Eye more than 30 years.
They are so kind/helpful/and makes your visit feel that you came to the right place and they answer all your questions
Very impressed how well everyone treated me,
Great experience and excited to get my first pair of glasses.
I recently had Lasik surgery with Dr. Smith and I can’t explain how amazing my experience was. Dr. Smith was great at explaining everything in detail and answered all my questions. During surgery she explains everything she is doing and …
My 4 year old son Bentley enjoyed his visit to North Idaho Eye Institute in Coeur d’Alene. We were quite early but they got us in quickly. There’s cold and hot water, coffee, tea, and hot chocolate in the waiting room. I think the best part …
Had a severe change to my vision on Tuesday evening. Called Wednesday morning and was advised to go to the CDA office. My doctor, Whitney Smith, made room in her schedule and diagnosed that I had a detached retina. They contacted the …
Everyone was very polite, caring, helpful, reassuring and thorough!! Would definitely recommend them for any type of eye care including surgery.
Fast and friendly visit , I was a hour early and the most unexpected thing happened. I was seen and out before my appointment time. Yes its true, thanks North Idaho eye Institute. …
Dr. Grainger is an excellent eye doctor, and I will always stick with her, she is amazing!
I just had cataract surgery and I’m very satisfied with North Idaho eye institute. Dr. Duke is a very nice and a complete professional. She’s made me able to see better than I can believe. I would highly recommend Dr. Duke and the entire staff and surgical team. They exceeded my expectations and I would return for any further needs.
I had my annual vision exam yesterday. I arrived a few minutes before my 2:30 PM appointment time and was called in for my pre physician checks promptly. My pre physician checks were handled very professionally, very thoughtfully, very …
I’ve never had so much fun having an eye exam! At North Idaho Eye Institute, the staff is friendly, super efficient, and very thorough. Had lots of laughs and found out lots of great information about my vison. Easy to find and get parking. …
I enjoyed my time at the clinic very much. Only 4 stars because they were so backed that there was over an hour wait to see the doctor. I appreciated Dr. Granier’s approach to care. I feel like I am in good hands with her. Masks were required throughout and I am very grateful for that being at high risk for Covid.
North Idaho Eye Institute provides very professional services. I had surgery here and was impressed as to how friendly and informative staff were. I felt comfortable and well cared for. I couldn’t give it a higher rating. Happy to make this my “eye care” home in the future.
Dr Buckland and the staff are wonderful. All were masked. Washed chairs after patients. These visits are quite long because of multiple tests. This last visit was quicker and moved along nicely. Everyone is professional and kind.
Staff was courteous and helpful.
They were knowledgeable and answered all questions that were asked. It was a very pleasant experience overall. I would highly recommend them to my friends.
I will definitely be returning for all of my eye care needs! The staff & Drs were so welcoming and caring, they really made me feel comfortable by educating me on what is going on with my eyes and explaining why they were doing all the …
North Idaho Eye clinics did not communicate well on any level & when I called the day before to get instructions & time of the surgery the next day I learned they had canceled my eye surgery. The doctor called me the NIGHT before the …
Great patient care. Everything was clearly explained before & during my appointment. They were fantastic with helping me understand my insurance benefits. My exeperience with this practice (both the Post Falls & Coeur d’Alene offices) …
I have been going to North Idaho Eye Institute for many years and have always been pleased with their services. They listen to your concerns, are polite, gentle, and very professional. I highly recommend them for your eye care needs!
Friendly staff. Saw 3 techs prior to seeing the Doctor. All equipment was sanitized and mask
are required. My appointment had multiple wait times between each tech.
We have used North Idaho Eye Institute for many year and always have been satisfied with their exceptional service. They are very professional and caring of their patients. We would definitely recommend them to anyone.
I went for my contact fitting today and I just had to send a shout out to Courtney Lewis for being an awesome technician and sending me home with a set of eyes I can see clearly out of, and Ryan for his assistance and pleasant humor!! These two were wonderful to work with! Thank you both! I highly recommend them!!
I have been going to NIEI FOR many years and mostly have have had a good experience. The front office is friendly and efficient. There was very little waiting this time. Dr. Weizel was very professional and friendly for the routine visit. I …
NO THANKS! Went for a routine eye exam, all went well. Two months later I get a bill for four times what I’ve ever paid in the past. Spoke with their billing department and was told they billed my medical and vision plan, due to a medical …
Reasonable virus protocols. On time. All the staff is friendly. Eye exam was thorough. Dr Thomas answered my questions. Sharo that assisted me has been there for 29 years! The optometrist that helped me has been there 18 years. Very professional. Great experience… First class…
Just had my first eye exam with John Weisel, OD. Professional, thorough exam and he as well as all the staff I interacted with from front desk to his assistant were kind and made me feel at ease. The office was great with their COVID-19 precautions. Will definitely be going back for all my eye care.
Your staff is excellent you couldn’t ask for better employees. The only problem is the long wait to see the doctor. My last visit I waited almost an hour after seeing the nurse before I spoke to the doctor
Always treated with respect. Competent and efficient. They are always friendly and responsive to my needs.
I had a great experience there a few years ago. The wait was quite long, but the staff was quite knowledgeable & efficient When you were finally called. Had some minor billing problems. Dr. Duke is the Greatest. Was quite skeptical when I …
Staff was very professional and courteous. Got eyes tested and was coached by the Dr. on my eyes condition.
The eye examination process was quite thorough and extensive to determine the damage to my eyes before starting the corrective medical process. I have confidence in their technical abilities and procedures to correct my vision.
Negligence from the staff cost me hundreds of dollars. I generally had a good experience during my appointments and thought all was well until I received a call months after. Despite showing my insurance, having it checked and scanned, and …
I have been with family members over the years to assist their eye health. Now, it’s my turn! Quality and professionalism remains excellent.
Dr. Smith and her team are ABSOLUTELY WONDERFUL. I have wanted Lasik for over 10 years. I just had my surgery this week and I have nothing but praise and positive words for Dr. Smith. This has been a huge dream of mine to have this surgery …
Idaho Eye Institute was wonderful to deal with, Dr Dance was patient with my 86 year old mother was is losing her sight, they were very flexible in scheduling us in for both visits and the optical shop was great also I was able to get my glasses repaired and cleaned for free (thanks again) while I was there.
My experience with North Idaho Eye Institute was fabulous. If you need eye surgery, please don’t wait. I forgot how clear and sharp images are and the colors, wow.
The Techs and Dr. Grainier are Always Professional and Very helpful!!
Cannot say enough about your great staff and facilitate. Doctor Smith is a very talented and caring physician. Thanks again.,
Frank Carroll …
Beginning with the receptionist, the staff is courteous, polite and prompt. I always feel like they are working to give me the best care possible. So very happy!!
I go once a year for my checkup and reorder contacts. I was in and out in half the time I expected. It wasn’t really crowded this time and that helps but they see a lot of patients and it’s never a hassle. Everyone is helpful and friendly. …
The technician who did the preliminary exam (name starts with a “T”) was knowledgeable and personable. Dr. Wiesel explained things well, was thorough and patient. The other staff was friendly and helpful. Atosa went out of her way to …
My first experience with this clinic, and Dr Calderwood, I was very pleased. Dr Calderwood was very thorough and provided explanations, along with his pleasant demeanor. Staff was friendly.
From beginning to end the process was shared with me. My wait time was a little longer than what I expected. However, the staff was always present, they even offered a snack and a drink. I’m of a mixed nationality, I’ve experienced some …
While their drs are quite proficient in the tests and all DO NOT trust their staff to do their jobs properly. Especially if you decide to go elsewhere for contacts and need your prescription. They will conveniently lose that information and bill you your insurance copay again.
All staff at reception, the nurse and Dr Duke were great. Everything explained in detail and I left with no questions. Thanks.
Everyone in the optometry department has been professional, knowledgeable and courteous. Ryan did a terrific job with my contact lens fitting.
Long wait in reception. Excellent service from all staff and professionals.
Everyone I have met at N. Idaho Eye Institute has been very friendly and helpful. I met Dr. Calderwood for the first time yesterday and he’s just as nice as Dr. Buckland. Merry Christmas 🎄 to everyone there. ❤ …
The only negative feeling I had was due to the COVID issue. The equipment used to check my prescription on was sanitized where my forehead and chin were but not where my hands held it close to me to keep it it from moving forward. That …
I was there for a diabetic eye exam. Everyone was professional but very friendly and knowledgeable and willing to answer my questions. Definitely put my mind at ease to understand the issues that diabetes can cause with my vision.
I was greeted pleasantly upon my arrival, after about a ten minute wait was taken by Ashley and she started my exam. Ashley was thorough and efficient. Dr. Granier is friendly, pleasant and explained everything to my complete …
I recently moved to POST FALLS from HOPE, IDAHO. I had lived in the Hope area over 40 years and, in that time, had never been outside Sandpoint for ophthalmic care. Two years ago, I had been diagnosed with macular degeneration – the most …
Very efficient and caring staff. They are being careful, and practicing social distancing when possible, due to COVID. Masks are required, but they are reticent about assuring masks are being worn effectively. I saw several patients with masks not covering g their nose or mouth.
Timely attention to our appointment. Staff was professional and kind. All proceedures were explained and the Doctor walked though all options with us. Thanks for the great service.
Quick, efficient, friendly staff, very caring about the patient. The only thing that threw me off was trying to upsell me on reading glasses instead of just giving me the basics. I’m on social security and $240. extra for a pair of …
Dr. Smith handled my husband’s emergency with knowledge, professionalism and expedited his care . And because of that his outcome has been much, much better then it might have been. We both appreciate having a doctor like Whitney Smith on our health care team.
Dr. Buckland is always efficient & very thorough. The clinic & team is outstanding.
From the checking in to the checking out, my experience was excellent. As a previous employee and patient, I was wondering how it would feel with all the changes since my last exam. It was great to see a few faces that I knew. Sharo and Dr. Weisel provided me with a thorough and professional exam. See you all next time. Thanks so much.
Very professional staff. Made me feel comfortable. Doctor explained my procedure in great detail. I trust they will provide excellent service results!
I have no reservation in recommending them to friends and family.
As a first time visitor I was treated to friendly staff from check-in through exam and being fit and ordering a new pair of glasses. A very clean and welcoming atmosphere at the CDA office. I interacted with five different people and all were very friendly, engaging, and helpful.
North Idaho Eye Institute is an efficient, friendly and professional full service with excellent customer service for the whole family. They do a very thorough exam with lots of questions in a short time frame. They were able to fit my son …
I’ve been going do North Idaho Eye Institute four years. They are always prompt and professional! I feel confident and put my trust in the fact that they know what they’re doing and do it well.
From the moment I walked in the complete staff were courteous and attentive. I was nervous and they helped me relax. I will have no problem getting my second eye done.
Once you get past the not so nice front desk ladies its a pleasure to be there. Every time we had to go in the front desk is rude and inconsiderate
The doctors on the other hand are hands down highly recommended! They put my …
The Doctors and personnel at North Idaho Eye are always very helpful, thorough, and very knowledgeable. I always feel they have my best interests in mind. Dr. Buckland has been great at solving my dry eye issues and upcoming cataract surgery.
I always receive excellent customer service and quality care each time I go for an appointment. Everyone is friendly, kind, helpful, and efficient. I highly recommend North Idaho Eye Institute.
My whole experience yesterday at North Idaho Eye Institute was excellent. Everything was very professional, helpful, and organized as I was led from station to station to complete my vision examination. Each professional who helped me was …
I was taken to the exam room as I arrived for my appointment. The tech was friendly and had a great professional attitude about her job. I waited 5 or 10 minutes to see Dr A Grainer. I have no problem waiting to see the best!!! Jim Miller
Doctors and staff show respect, answer all questions thought of during visit, and have someone available to answer more by phone. I have never felt rushed. I’ve been going to North Idaho Eye Institute for 16 years, happily.
I thought Dr Granier was very professional and it explained everything very thoroughly. I was ecstatic when she told me that she had a cancellation and could do my surgery Monday the 20th. I had a pretty long wait but the doctor was very …
From the receptionists to the medical assistants to the doctor…..they are all so nice and friendly! They all seem happy to be working there and that comes through to the patients. Also, the glasses department people are so nice and …
North Idaho Eye Institute is a well-run, full service eye care business. Everyone I encountered was friendly, caring, and well organized. Even though they are a large office and staff, I never felt rushed. Dr. Weisel was great, he had …
Wait time in the office is minimal. Staff is pleasant and professional.
All areas are clean and staff cleans the machines as soon as they finish the procedure. …
Was late for my appt by 1/2 hour as there was some confusion which office I made appt but staff was very accommodating and helpful. I was seen right after checking in and exam went smoothly. Already scheduled my appt for next year. Would highly recommend.
Very friendly staff and our Dr. Whitney Smith is a very sweet and does a very thorough examination. My husband and I highly recommend her.
Easy check-in w/ courteous personnel all around. All my questions were answered and the problem was resolved quickly. I would highly recommend this clinic.
No wait times. Professional and courteous. They had a little bit of a problem with my insurance card, but billing said it was okay.
On time. Professional & equally kind. I have had cataract surgery there. I also continue to have my yearly checks up with them. I recommend there services to everyone.
The people who greeted me
Signed me in, examined my eyes in the three stages before Dr Thomas were kind, careful and explained each stage. Dr Thomas was thorough, careful and very kind. …
I was back in Coeur d’Alene and Spokane for my granddaughters graduation. A few days before, I’d had eye surgery in Tucson and a stitch had unraveled and was very painful and miserable. I called the clinic and was seen the next day. I truly appreciate being fit in.
I’ve worn contacts for about 35 years. I have never had a more thorough exam. The staff was very friendly, knowledgeable, and did not rush.
They are always timely, positive, helpful and caring.. i dont like getting my eyes pierced.. But the group and wonderful doctor always make the experience pleasant. Thank them for caring.
Came down with Iritis and was brought into Dr. Drew Thomas. He treated me so good and got me through over 30 days of visits and check ups. I would trust and recommend Dr. Thomas to everyone!
Dr. Calderwood and his team are amazing! Huge shout out to Jan for helping me find the perfect set of frames and making sure I get lenses that suit my lifestyle.
For myself and especially my husband Leroy, we could not have asked for better care. We have found the entire staff to be most helpful and knowledgeable. Dr Thomas is wonderful. The Cataract surgery is successful. My husband suffered …
Many times a Doctor will have you waiting 30-45 minutes past your appointment time. Not North Idaho Eye. They are a professionally run organization that supplies top quality health care. In my 7 years I’ve always felt valued and respected at North Idaho Eye.
Good eye care but TERRIBLE BILLING on the glasses and contacts side. Basically they setup their glasses and contacts business as a separate legal entity and they WILL NOT work with your insurance, and the paperwork they give you does not …
I’m always made to feel comfortable, I had a great team of ladies helping me & explaining everything to me with each test. Dr. Whitney Smith is amazing. She took the time to explain what I needed to be able to see better & how she was going to do the surgeries on my eyes. I’m very confident in her capabilities.
The office staff was very friendly. I had Heather for part of my exam and she did a wonderful job so friendly and knowledgeable. I then saw Dr Calderwood he also was just great! I will be telling everyone I know what a great place to go for you eyes.
Dr. Thomas gave me a thorough exam of my right eye, though my presenting symptom, pain behind the eye, remained unexplained. He made sure that the critical structures were unaffected. Dr. Thomas is an excellent doctor. The Eye Institute …
I went here to get a yearly eye exam. Everyone in this office was wonderful
And very helpful. I highly recommend this eye institute for all eye care needs. I don’t have vision insurance, but my eye doctor told me that because I am …
If I could give them no stars I would, ((CAUTION ))do not be surprised if you get a surprised bill. THEY DO NOT INFORM YOU THAT THEY DON’T TAKE OUT OF STATE INSURANCE. THEY JUST BILL YOU FOR IT LATER.
The entire staff are amazing. Special thanks to Bob for his exceptional ability to make glasses fit and work perfectly.
I’ve been going to this clinic for over a year and have always experienced excellent and professional care. The doctors are top-notch. The staff despite being pretty busy have always made me feel like I’m their main concern.
From beginning to end I was impressed by not only Dr Duke and the staff’s professionalism, but by their sincerity and ability to care for the whole patient and to put one at ease.
N. Idaho Eye HAS to be the busiest such place in CdA, but my visit as a new patient was handled professionally and efficiently. Afterwards, I bought new eyewear, and THAT was done with the same effiency and care. I couldn’t be happier with my visit!
7:30am I was checked in on arrival and she was smiling. Waited 5 mins and was wisked away by Charice who preformed her magic. Dr Dance examined my eyes and took time to answer questions. An excellent professional experience. I would highly recommend North Idaho Eye Institute.
Am truly impressed with everyone at North Idaho Eye, from the doctors, nurses, aides, and receptionists. When I had an emergency as a new patient, Cheryl went above and beyond to get a same day appointment for me with Dr. Duke so that I was …
The care for my eyes as well as my personal well being extended by Dr. Thomas & his staff was and is beyond reproach. They treated me with respect as to my feelings and reassured me everything would work out and IT DID. Thanks to ALL who …
Words cannot express how grateful we are to Dr. Granier! She was the only ophthalmologist that accurately diagnosed our daughter with a certain eye condition and was able to provide the surgery she needed. She has always been so thorough …
The office personnel, doctor’s staff and doctor Thomas are always polite and friendly. They are very thorough in all the tests. Thank you all for your valuable service.
I got some cleaner in my eye, and I wanted to make sure I wasn’t going blind or anything tragic like that. They were able to get me in the next day and were very fast getting me in and out. I also did self-pay and it was only $71.50 for me. …
Try Dr John Weisel; you will never regret it. He’s everything any one is looking for to care for their eyes’ wellness. He is well knowledgeable in his line, explains everything in detail that you have to know and be aware of. He made me …
Dr. Dance may be an excellent physician, but he is a poor communicator. Lack of eye contact, disinterested attitude…I wasn’t comfortable asking questions at all. When I arrived, he asked why I came in today. Is that info not right …
This experience was absolutely wonderful! I had two Cataract surgeries two weeks apart and thru the entire time my procedures were handled by an amazing staff from the surgeons to the clerical staff. …
I went in for cataract surgery. I met with Dr Dance who was more concerned about selling the bi-focal lens than to explaining the procedure. His sales “I wouldn’t need glasses and people have better eye sight than they did before”. He said …
Dr. Granier is the most knowledgeable and excellent surgeon. She removed my cataracts and put stints in both my eyes for glaucoma. I feel confident each time I see her that I am getting the best care possible. I love all the people they …
This office is just AWESOME!!!
Very professional and experienced. Drew Thomas is a GREAT Eye Doctor and their staff keeps things running smooth and fast! Its busy but they get to you quickly …
Been with Dr Dance for quite a few yrs. He is very pleasant and nice. He is good at his job. Usually there is a wait to see him cause he is well liked. Would recommend setting an appointment up well in advance. Would also highly recommend …
I’ve been seen at NIEI now for several months and had some major work done. The doctors, nurses, and staff are all GREAT to work with. They take the time to explain what they are doing and why which is more than I can say for other eye …
My first eye exam at this provider was a very good experience. My wait time was short as I had barely started my filling out the form for my initial visit. I was taken to the exam room by an energetic young lady who made me feel at ease and …