Horrible experience with Managers! I believe that they all need cross training to take care of customers. I waited for 2 hours to see a manager and finally left.
Since I moved to Florida making a payment has been a challenge for my car loan so everytime I call to make almost three payments they still charge 25 dollars for the on phone payment and started charging a principal which I just heard about …
NJFCU is top notch customer service and member centric management style. They are always focus in “people helping people”, their motto. I took an auto loan and had an answer with a closing date within 30 minutes. Who does that? If you go …
Beautiful,lovely & friendly tellers & staff. They are always willing to help out and most of all they smile with you as you come into the office. A pleasure to bank here. Keep up the good work ladies & gentlemen.
This bank is a freaking joke. It takes 10 calls to get basic banking functions accomplished with them. Do NOT waste your time giving them any of your business.
This bank is one of the worst!. They never return your calls. I don’t know why they ever provide the costumer with their business card, when they won’t even pick up the phone! DO YOURSELF A FAVOR: DON;’T WASTE YOUR TIME GOING TO THIS BANK!
The worst online banking ever! I have to change my password and “ID” to sign in everytime i log in…There are too many steps to get to this online banking. Seriously, it needs to be simple and fast like a NORMAL online bank account just put in your Email and password!
Absolutely amazing staff. I want to thank Mary Perez ( Consumer processor) and Nancy Cintron (Member service representative) for all their professional help in terms of opening an account and getting a loan in such a ease. Mary was very …
I’ve been a member for over five years with this bank. And I am by far displeased with the services that I have been receiving lately. I applied for a credit card literally almost a month ago, got approved and never received my card. And …
They wrote down my number Wrong on purpose so they don’t return a 35 dollar fee place on my account .
Also is the only bank that I know that request letters from employers to help …
So annoyed right now, I opened my account this morning only to get home to check my account and my member number is invalid. There is no costumer service after business hours, therefore I can not contact anyone to help me in this matter. I …
They really improved the website in the past 2 years. The customer service via phone is very good. Be sure to check for unnecessary overdraft fees. It is worth the inconvenience of few locations to not have to deal with big banks that support and fund policies that increase global warming.
Service is slow, Long lines, and extremely outdated. Hours are inconvenient, interest rates are high for lending, and one of the lowest rates on CD’s in the area. Why would anyone want to be part of this credit union! THERES NO BENEFITS! …
Update 10/26/18 – Added a star. This neg review got no one’s attention. So I emailed them from their website. I immediately got a call from a senior officer of the company. She was most apologetic and helpful. I got what I needed right …
I have been a member for 5 years. I have not had a problem until the beginning of this month. My debit card was hacked, Yes I know that happens. It was my old debit card that should have been cancelled after the new chip card was activated. …
Worst customer service ever. I applied for a loan and was told it was pre approved, waited for someone to get back to me to confirm. No one ever contacted me every time I called to get an update I was transferred to a number were no one …
This credit union has terrible service. They cant return phone calls I guess its part of their culture. I left over 5 nessages & never received a phone call. In addition they charge $20 to make a payment by phone & another $20 to replace your debit & credit card. I don’t recommend this credit union to nobody.
The worst customer service ever at this particular branch.. They treat you horribly and disrespectfully and give you a hard time over the most basic of transactions. They refuse to provide basic, standard banking services like depositing …
I’ve been a member for 30 years. I have watched this credit union grow and I am so happy with all the fantastic services available. Much more than a regular bank. The customer associates are very pleasant and eager to help it’s almost like …
I appreciate the credit union for their differences that my other bank can’t offer or compete with so I use both for different things. I recently went through the auto loan process and from start to finish the service was just not great. …
Very disappointed in this branch. I have lost faith for local credit unions because of this branch. I am not a direct member of the North Jersey Federal Credit Union, however my credit union is considered a shared branch therefore acts as I …
My experience at NJFCU Totowa was awesome because God bless us with one of the most understanding, Caring , Kind, Friendly, Genuine human being you will ever meet her name is Rita NJFCU. With a woman like her your branch as been richly bless. Miss Rita you have been greatly appreciated🌹🌷🍀 …
THIS PLACE ADVERTISES FALSELY
I called to inquire about a loan utilizing an ITIN number. I left various messages and nobody answered the phone. I called back a week later and was answered …
I’ve been a member for about 20years. The staff is friendly and helpful, the member benefits are very good and there are none of the insane fees that other institutions charge. Yes, the lines are long sometimes. For me, that is a small price to pay.
After being a member of this bank for years overall, it’s not great this not available 24/7. They cant protect you against online suspicious activity. Getting loans from them is hard along with a credit card. They dont have student loans …
Stay away from this bank. Applied for a credit card, no answer, no letter. no nothing. Closed my account. Tried to re-open an account online again, nothing again. Emailed them several times, no response. Tried calling them a few times, no one answers the phones.
Warning! Do not bank here! I have never seen a more incompetent banking system. In stead of guiding their customers in good faith through what would normally be easily fixable filing mistakes they accuse customers of ‘falsifying documents.’ …
I have been with NJFCU for over 20 years and while I have had some inconveniences, I’m pretty happy with the services. No bank is perfect but some of my experiences here has come pretty close even after a missed call or two. I’ve …
If you have literally any other banking options you should take them. I would consider an uncouth gentleman living under a bridge to manage my finances than dealing with this bank. …
In a world where it has become the norm to expect poor customer service particularly from banks, NJFCU has dropped to the bottom of the list. They used to be a stellar organization, having been a member for well over 25 years. I have tried …
It doesn’t matter what day or time you call, you’re waiting a minimal of 30 minutes to get someone on the phone. Customer service is non existent. One time I called and I was on hold, I live in Belleville and I drove all the way to Totowa, while on hold. I walked in and it was empty!!! Unbelievable!
This is a friendly reminder to be aware of the RUDE receptionist at the Totowa Branch! She’s the older looking woman with the BLACK hair. She likes to make presumptions about people. Today, I asked her one question about the new debit cards …
So here was my most recent experience at NJFCU. I stopped by the drive thru at the Elmwood Park branch so I could make a simple check deposit because it was raining & I had my 1 year old in the back napping. I could barely read the sign in …
NJ credit union is got worst. I call to complain about not receiving my statement. The reps Cassandra is the worst. I will be closing out my accounts there. This not the first time I had probably with this bank. Last year I did stop …
In the 5 years I had an account at NJFCU I saw services and costumer service steadily decline. I went from recommending them to everyone, to not recommending them, to actively discouraging anyone from using them. Do yourself a favor and keep looking.
I have been with NJFCU for 16 years. Coming from a single parent household and not being knowledgeable about finances I grew an interest on learning the benefits of being a member. I financed my first vehicle through them. I have since made …
Horrible. Don’t bank here. I have been waiting for my replacement debit card for over 20 days. When I call to check the status ( called 4 x) I wait 35 minutes to be told 4 different stories ….the worst one was they were overnighting it …
Did the management change? for 3 years it was flawless. I was forced to pay $30 from my bank to stop a payment because nobody cashed my check to pay for my loan that was mailed on January 20th and it is now February 7 and YES the bank …
I’m dealing with the sudden death of my father who had an account at NJ Federal Credit Union, and my experience has been AWFUL!! I will say that I did encounter one pleasant worker over the phone, and I wish I could remember her name. The …
Worst bank ever 😭 just avoid if you can. They have VERY outdated systems. Can’t spend more than $1500/day even though it’s a business account. And if you want to spend more you have to call CS which is VERY annoying and always a 45 minutes …
Nicely job
Bank there
Great service.
they service sucks
Inconvenient, outdated bank
Forever to get someone to help you .
Thank you for being open until 2:00 on Saturdays
Worse bank in history !!!
Great bank been with them for years
Although very hard to reach during the week I feel safe banking here.
Atm, clean, lots of parking…
Very Helpful and patient love this Credit Union
Everyone is always friendly and helpful as soon as you walk through the door.
Been banking for over 30 years with them never had any issues at all
So outdated with everything. Customer service is good but besides that I rather go somewhere else!!
Absolutely horrible financial institution all there board members need to be fired the way this place is ran smh
I use the Newark branch. They’re usual speedy and professional.
If you desire/looking for unethical, snubbing services and behavior. This bank and Matthew TRELLA esq. are the right place for you.
I’m trying to contact the bank and none of the numbers are working what’s happening? Are having some kind of issue let the customers know.
Excellent customer service from the door to the tellers! Friendly and professional. Everyone that I encountered with was nice. Great place to bank!
Yraida was excellent in helping me get the documents I needed. She was very helpful and kind
Horrible experience with Managers! I believe that they all need cross training to take care of customers. I waited for 2 hours to see a manager and finally left.
This place is useless shared banking limit 500$ 😂 you can just pull that from a atm there board of directors have no common sense whatsoever …
Since I moved to Florida making a payment has been a challenge for my car loan so everytime I call to make almost three payments they still charge 25 dollars for the on phone payment and started charging a principal which I just heard about …
NJFCU is top notch customer service and member centric management style. They are always focus in “people helping people”, their motto. I took an auto loan and had an answer with a closing date within 30 minutes. Who does that? If you go …
Beautiful,lovely & friendly tellers & staff. They are always willing to help out and most of all they smile with you as you come into the office. A pleasure to bank here. Keep up the good work ladies & gentlemen.
This bank is a freaking joke. It takes 10 calls to get basic banking functions accomplished with them. Do NOT waste your time giving them any of your business.
This bank is one of the worst!. They never return your calls. I don’t know why they ever provide the costumer with their business card, when they won’t even pick up the phone! DO YOURSELF A FAVOR: DON;’T WASTE YOUR TIME GOING TO THIS BANK!
The worst online banking ever! I have to change my password and “ID” to sign in everytime i log in…There are too many steps to get to this online banking. Seriously, it needs to be simple and fast like a NORMAL online bank account just put in your Email and password!
Absolutely amazing staff. I want to thank Mary Perez ( Consumer processor) and Nancy Cintron (Member service representative) for all their professional help in terms of opening an account and getting a loan in such a ease. Mary was very …
The best banking experience I’ve ever had.
I’ve been a member for over five years with this bank. And I am by far displeased with the services that I have been receiving lately. I applied for a credit card literally almost a month ago, got approved and never received my card. And …
They wrote down my number Wrong on purpose so they don’t return a 35 dollar fee place on my account .
Also is the only bank that I know that request letters from employers to help …
So annoyed right now, I opened my account this morning only to get home to check my account and my member number is invalid. There is no costumer service after business hours, therefore I can not contact anyone to help me in this matter. I …
They really improved the website in the past 2 years. The customer service via phone is very good. Be sure to check for unnecessary overdraft fees. It is worth the inconvenience of few locations to not have to deal with big banks that support and fund policies that increase global warming.
Service is slow, Long lines, and extremely outdated. Hours are inconvenient, interest rates are high for lending, and one of the lowest rates on CD’s in the area. Why would anyone want to be part of this credit union! THERES NO BENEFITS! …
Update 10/26/18 – Added a star. This neg review got no one’s attention. So I emailed them from their website. I immediately got a call from a senior officer of the company. She was most apologetic and helpful. I got what I needed right …
I have been a member for 5 years. I have not had a problem until the beginning of this month. My debit card was hacked, Yes I know that happens. It was my old debit card that should have been cancelled after the new chip card was activated. …
Worst customer service ever. I applied for a loan and was told it was pre approved, waited for someone to get back to me to confirm. No one ever contacted me every time I called to get an update I was transferred to a number were no one …
This credit union has terrible service. They cant return phone calls I guess its part of their culture. I left over 5 nessages & never received a phone call. In addition they charge $20 to make a payment by phone & another $20 to replace your debit & credit card. I don’t recommend this credit union to nobody.
The worst customer service ever at this particular branch.. They treat you horribly and disrespectfully and give you a hard time over the most basic of transactions. They refuse to provide basic, standard banking services like depositing …
I’ve been a member for 30 years. I have watched this credit union grow and I am so happy with all the fantastic services available. Much more than a regular bank. The customer associates are very pleasant and eager to help it’s almost like …
I appreciate the credit union for their differences that my other bank can’t offer or compete with so I use both for different things. I recently went through the auto loan process and from start to finish the service was just not great. …
Very disappointed in this branch. I have lost faith for local credit unions because of this branch. I am not a direct member of the North Jersey Federal Credit Union, however my credit union is considered a shared branch therefore acts as I …
My experience at NJFCU Totowa was awesome because God bless us with one of the most understanding, Caring , Kind, Friendly, Genuine human being you will ever meet her name is Rita NJFCU. With a woman like her your branch as been richly bless. Miss Rita you have been greatly appreciated🌹🌷🍀 …
THIS PLACE ADVERTISES FALSELY
I called to inquire about a loan utilizing an ITIN number. I left various messages and nobody answered the phone. I called back a week later and was answered …
I’ve been a member for about 20years. The staff is friendly and helpful, the member benefits are very good and there are none of the insane fees that other institutions charge. Yes, the lines are long sometimes. For me, that is a small price to pay.
After being a member of this bank for years overall, it’s not great this not available 24/7. They cant protect you against online suspicious activity. Getting loans from them is hard along with a credit card. They dont have student loans …
Stay away from this bank. Applied for a credit card, no answer, no letter. no nothing. Closed my account. Tried to re-open an account online again, nothing again. Emailed them several times, no response. Tried calling them a few times, no one answers the phones.
Warning! Do not bank here! I have never seen a more incompetent banking system. In stead of guiding their customers in good faith through what would normally be easily fixable filing mistakes they accuse customers of ‘falsifying documents.’ …
I have been with NJFCU for over 20 years and while I have had some inconveniences, I’m pretty happy with the services. No bank is perfect but some of my experiences here has come pretty close even after a missed call or two. I’ve …
If you have literally any other banking options you should take them. I would consider an uncouth gentleman living under a bridge to manage my finances than dealing with this bank. …
In a world where it has become the norm to expect poor customer service particularly from banks, NJFCU has dropped to the bottom of the list. They used to be a stellar organization, having been a member for well over 25 years. I have tried …
It doesn’t matter what day or time you call, you’re waiting a minimal of 30 minutes to get someone on the phone. Customer service is non existent. One time I called and I was on hold, I live in Belleville and I drove all the way to Totowa, while on hold. I walked in and it was empty!!! Unbelievable!
This is a friendly reminder to be aware of the RUDE receptionist at the Totowa Branch! She’s the older looking woman with the BLACK hair. She likes to make presumptions about people. Today, I asked her one question about the new debit cards …
So here was my most recent experience at NJFCU. I stopped by the drive thru at the Elmwood Park branch so I could make a simple check deposit because it was raining & I had my 1 year old in the back napping. I could barely read the sign in …
NJ credit union is got worst. I call to complain about not receiving my statement. The reps Cassandra is the worst. I will be closing out my accounts there. This not the first time I had probably with this bank. Last year I did stop …
In the 5 years I had an account at NJFCU I saw services and costumer service steadily decline. I went from recommending them to everyone, to not recommending them, to actively discouraging anyone from using them. Do yourself a favor and keep looking.
I have been with NJFCU for 16 years. Coming from a single parent household and not being knowledgeable about finances I grew an interest on learning the benefits of being a member. I financed my first vehicle through them. I have since made …
Horrible. Don’t bank here. I have been waiting for my replacement debit card for over 20 days. When I call to check the status ( called 4 x) I wait 35 minutes to be told 4 different stories ….the worst one was they were overnighting it …
Did the management change? for 3 years it was flawless. I was forced to pay $30 from my bank to stop a payment because nobody cashed my check to pay for my loan that was mailed on January 20th and it is now February 7 and YES the bank …
I’m dealing with the sudden death of my father who had an account at NJ Federal Credit Union, and my experience has been AWFUL!! I will say that I did encounter one pleasant worker over the phone, and I wish I could remember her name. The …
Worst bank ever 😭 just avoid if you can. They have VERY outdated systems. Can’t spend more than $1500/day even though it’s a business account. And if you want to spend more you have to call CS which is VERY annoying and always a 45 minutes …