Would not recommend this office to my worst enemy. Have to constantly call and call and when you do finally get a call back they are extremely rude and inconsiderate. DO NOT waste your money or time at this office.
If “no stars” were an option then that is what I would give… the front office staff is rude and totally worthless and if you have to listen to the recording while you are on hold you will realize that the office manager and/or the physicians have not listened to it.
Office staffs are so unprofessional. If you need to get the referral, good luck dealing with that. They’re totally waste your time and make you go over and over and pay multiple times just to get the referral.
The staff are incapable if doing small task as a simple referral. The patient should not have to locate referal doctors or call the insurance to find out they have not done what they said they had supposed to have done.
I came here because I was tired of dealing with my doctor of several years who made me feel uncomfortable to discuss anything. What I found here was a large office, nice staff, clean rooms and a paperless system/online portal. I am very happy with this place and my new doctor who I can talk to.
Dr. Alprin and staff are great, my wife is a patient of Dr. Sandercock and P.A. Sarah Brown; both all have provided excellent medical services for her. Thanks for being thorough and concerned about her health.
Called for an appt. Lady on the phone said 8:40 a.m. I get there at 8:40 a.m. and she says oh your appt is for 8:20. We are going to have reschedule you. Not a single person in the waiting room. Its for an allergy shot i get everu year. She …
Have been seeing Dr Sandercock since 2000.He has always been a good listener and responsive to my needs. His assistant Stephanie, is outstanding. She always responds efficiently and in a timely basis.
This place is ridiculous, I showed up on time for my appointment. The new thing they are trying is taking a number…I have been waiting here for 30 minutes just to check in!!! Add another few minutes waiting to get called back plus another …
Wish I had found Dr. Clifford Alprin and Cassie like 10 years ago. I have been all over the south looking for the right Dr. He is honest and that is the what people need to hear is the truth when it comes to your life. The other great thing …
Hard to believe that a doctors office only has one person in the billing department! I was charged for a visit which I didn’t think I should have been charged for, but paid anyway. Then after contacting my insurance company, they …
Dr.Alprin is an AMAZING family doctor. He truly cares for his patients he has been my Doctor for the past 11 years I wouldn’t trade him for any other docter, but it is such a shame that a great man has to be represented by such a rude, …
My first visit I did not see my assigned doctor nor was I told who it would be. The physician asst. was concerned about my oxegyen and told me if I had anymore problems to call. So i did, they never answered or call back on top of many …
I’ve only visited this office once and did not have to deal with the billing department, so I can’t speak to the previous negative reviews about that experience. But everyone I interacted with was very pleasant and efficient. Dr. Sandercock …
I see Sarah C. Brown for my annual physical. She listens to my concerns and documents thoroughly. I’m in and out promptly. Staff isn’t rude but they aren’t friendly either. Definitely recommend Sarah Brown as my physician of choice.
Seen the same physician for over 15 years. Followed him every time he moved. No complaints except with the billing department lately. Their new and constantly becoming more complicated computerized medical records appear to be a growing …
Love my Dr. and reviewed him seperate from here. But in regards to the way NSAH who manages their office leaves a lot of room for improvement. Lately there’s a line that moves slow to check in. When calling the number and dialing an …
I have been a patient here for 18 years and love everyone that I have dealt with. Dr. Sandercock is one of the rare doctors who actually sits down and talk with you before the exam. You never feel rushed or as if he is racing against the …
I have been a patient of Dr. Sandercock for about 22 years. I am never rushed during an office visit. This building was built several years ago, but doesn’t look its age. Very clean and lots of free parking. The staff has always been …
I love this office and the doctors and nurse practitioners I have seen here. One of the things I greatly appreciate about North San Antonio Healthcare Associates is their extra care when matching insurers to referrals and lab work. When these things change so often, it is helpful to have another pair of eyes watching with me.
Front desk was rude. They canceled my appointment. I called them back to reschedule and i have to wait for another month for the next appointment. She was rude and didn’t even apologize or try to help me out. She gave me such an attitude that i was bothering her. Cool
I ADORE Dr. Sandercock, Lorraine, and PA-C
Churchwell. All have been phenomenal to me during the last 6 plus years. I honestly wouldn’t consider going anywhere else. They are all amazing here. – Meredith
I have been seeing Dr Sandercock for 17 years. He and PA Brown are God sent! As far as the billing and the scheduling department, they could use some training on customer service, etiquette and professionalism. Every time I call to make …
Great staff and office.
The staff and Doctors are great at the new location in LaVernia.
Would not recommend this office to my worst enemy. Have to constantly call and call and when you do finally get a call back they are extremely rude and inconsiderate. DO NOT waste your money or time at this office.
Love the doctors at the La Vernia Office. Would definitely recommend Tami Weiland! She is always patient and compassionate!
If “no stars” were an option then that is what I would give… the front office staff is rude and totally worthless and if you have to listen to the recording while you are on hold you will realize that the office manager and/or the physicians have not listened to it.
Dr. Sandercock is kind, patient, and never rushes you. His assistant, Stephanie, is awesome to work with when calling in for anything.
Office staffs are so unprofessional. If you need to get the referral, good luck dealing with that. They’re totally waste your time and make you go over and over and pay multiple times just to get the referral.
The staff are incapable if doing small task as a simple referral. The patient should not have to locate referal doctors or call the insurance to find out they have not done what they said they had supposed to have done.
I came here because I was tired of dealing with my doctor of several years who made me feel uncomfortable to discuss anything. What I found here was a large office, nice staff, clean rooms and a paperless system/online portal. I am very happy with this place and my new doctor who I can talk to.
Dr. Alprin and staff are great, my wife is a patient of Dr. Sandercock and P.A. Sarah Brown; both all have provided excellent medical services for her. Thanks for being thorough and concerned about her health.
Called for an appt. Lady on the phone said 8:40 a.m. I get there at 8:40 a.m. and she says oh your appt is for 8:20. We are going to have reschedule you. Not a single person in the waiting room. Its for an allergy shot i get everu year. She …
Have been seeing Dr Sandercock since 2000.He has always been a good listener and responsive to my needs. His assistant Stephanie, is outstanding. She always responds efficiently and in a timely basis.
This place is ridiculous, I showed up on time for my appointment. The new thing they are trying is taking a number…I have been waiting here for 30 minutes just to check in!!! Add another few minutes waiting to get called back plus another …
Wish I had found Dr. Clifford Alprin and Cassie like 10 years ago. I have been all over the south looking for the right Dr. He is honest and that is the what people need to hear is the truth when it comes to your life. The other great thing …
Hard to believe that a doctors office only has one person in the billing department! I was charged for a visit which I didn’t think I should have been charged for, but paid anyway. Then after contacting my insurance company, they …
Dr.Alprin is an AMAZING family doctor. He truly cares for his patients he has been my Doctor for the past 11 years I wouldn’t trade him for any other docter, but it is such a shame that a great man has to be represented by such a rude, …
My first visit I did not see my assigned doctor nor was I told who it would be. The physician asst. was concerned about my oxegyen and told me if I had anymore problems to call. So i did, they never answered or call back on top of many …
I’ve only visited this office once and did not have to deal with the billing department, so I can’t speak to the previous negative reviews about that experience. But everyone I interacted with was very pleasant and efficient. Dr. Sandercock …
I see Sarah C. Brown for my annual physical. She listens to my concerns and documents thoroughly. I’m in and out promptly. Staff isn’t rude but they aren’t friendly either. Definitely recommend Sarah Brown as my physician of choice.
Seen the same physician for over 15 years. Followed him every time he moved. No complaints except with the billing department lately. Their new and constantly becoming more complicated computerized medical records appear to be a growing …
Love my Dr. and reviewed him seperate from here. But in regards to the way NSAH who manages their office leaves a lot of room for improvement. Lately there’s a line that moves slow to check in. When calling the number and dialing an …
I have been a patient here for 18 years and love everyone that I have dealt with. Dr. Sandercock is one of the rare doctors who actually sits down and talk with you before the exam. You never feel rushed or as if he is racing against the …
I have been a patient of Dr. Sandercock for about 22 years. I am never rushed during an office visit. This building was built several years ago, but doesn’t look its age. Very clean and lots of free parking. The staff has always been …
I love this office and the doctors and nurse practitioners I have seen here. One of the things I greatly appreciate about North San Antonio Healthcare Associates is their extra care when matching insurers to referrals and lab work. When these things change so often, it is helpful to have another pair of eyes watching with me.
My Dr is in this building. The place has always been clean whenever I have had Drs appointments. Lots of parking, goes around the building.
Front desk was rude. They canceled my appointment. I called them back to reschedule and i have to wait for another month for the next appointment. She was rude and didn’t even apologize or try to help me out. She gave me such an attitude that i was bothering her. Cool
I ADORE Dr. Sandercock, Lorraine, and PA-C
Churchwell. All have been phenomenal to me during the last 6 plus years. I honestly wouldn’t consider going anywhere else. They are all amazing here. – Meredith
I have been seeing Dr Sandercock for 17 years. He and PA Brown are God sent! As far as the billing and the scheduling department, they could use some training on customer service, etiquette and professionalism. Every time I call to make …