poor customer service…dont even have a working phone number but they have no problem coming to disconnect your water for no reason. this place is a joke
Fluoridated and chlorinated water what is this, the 50s? My husband has MS. The last thing he needs is neurotoxins in the tap. Please get out of the dark ages and actually filter nutrients into the water.
Every time I call it seems that someone just can’t help but be sarcastic or is just having a bad day. Trust me, if I had a choice to pay more for better service I’d switch providers
I spoke with Whitney for assistance since we will be moving to Shelbyville in about a month. She was very helpful and very pleasant. She took care of sending me the info I needed instantly. Great service!
Tara the office manager is the rudest person you can talk with about anything. Know wonder they (us 60 water) has a one star rating. Maybe they should change management at us 60 water.
Tryed to pay my water bill over the phone.been paying it like this for years.called today the lady goes we have a web site now.and we wint be taking payments over the ph.this lady was very rude about it. …
Auto pay has some real problems. Got our water shut off because their auto pay wasn’t working after a system upgrade and we weren’t notified it didn’t go through. I had to call several times to get them to turn it back on. Looks like …
I moved from SHELBY MUNICIPAL WATER district to NORTH SHELBY WATER district and was in for a huge shock when my bill more than doubled!!! The customer service is pretty terrible and unwilling to help at all. Bill pay is horrible. I am not …
I came home today at 4:05 today to my oldest child telling me the water doesn’t work. I called immediately for the reason and they of course were closed. I called the emergency line and talked to a man that said he can’t help me, but had …
Customer service needs to learn to listen first! And be polite! They should never argue if they already talk to you! I’m sure you know if you talked to them or not! Just do your job!
Every other business I pay bills for accepts the check I send via my bank’s online bill pay. As of 6 months ago, North Shelby Water limited this bill pay option, now requiring me to use their website and pay via credit card. This requires a …
Their customer service really needs an adjustment. They stopped accepting bill pay through our bank and they insist on paying our bill through their website. Problem with that is, the site goes down all the time! And when my wife called to …
Absolutely horrible bill pay options! What possible difference is there if the bank sends a check (through online bill pay) or I send a paper check – the bank at least guarantees their delivery. If you don’t give them free access to your …
It is so difficult to conduct business with this company. This company is the only company I deal with that can’t take checks mailed by my bank. They also can’t set up a reoccurring credit card payment to pay my bill each month. They …
Why would any “business” be making bill paying more difficult in the current automation climate? Not only have they taken away Bank Pay, but I’m not able to pay by credit card anymore. When I tried to call for customer service, I got an …
If I could give this company zero stars I would but then I wouldn’t be able to leave a review. This company is quick to turn your water off, when you call to get it turned back on (simply because you forgot to pay the bill) they tell you it …
From their phone message to their criteria for shutting off a customer’s water, this company cares ZERO about customers and customer service. If you call their number for a water break or problem, you FIRST must listen to how many …
Water with a smile?!!!!!
Paid moms water bill
Folks that work there have always been polite and helpful.
Can’t get a live person on the phone anymore. And website always has issues🙄 …
absolutely HORRIBLE customer service. emailed a complaint, 3 weeks later still no response.
Always friendly every time I pay my bill
My water bill and my neighbor has doubled with no explanation! No one will give me answers!
So frustrating to try to pay your bill. Terrible website. No one answers or calls back.
poor customer service…dont even have a working phone number but they have no problem coming to disconnect your water for no reason. this place is a joke
Worst water utility company i have ever had to deal with. They don’t realize we pay there salaries are they don’t care.
Fluoridated and chlorinated water what is this, the 50s? My husband has MS. The last thing he needs is neurotoxins in the tap. Please get out of the dark ages and actually filter nutrients into the water.
Every time I call it seems that someone just can’t help but be sarcastic or is just having a bad day. Trust me, if I had a choice to pay more for better service I’d switch providers
I spoke with Whitney for assistance since we will be moving to Shelbyville in about a month. She was very helpful and very pleasant. She took care of sending me the info I needed instantly. Great service!
This is the worst service I have ever had. What kind of utility company refuses to take bank auto pay – it’s 2022.
Tara the office manager is the rudest person you can talk with about anything. Know wonder they (us 60 water) has a one star rating. Maybe they should change management at us 60 water.
Spent 20 minutes trying to access US60 Water website to view payment history and usage. NEVER able to find access! This should be an easy process!
Tryed to pay my water bill over the phone.been paying it like this for years.called today the lady goes we have a web site now.and we wint be taking payments over the ph.this lady was very rude about it. …
Auto pay has some real problems. Got our water shut off because their auto pay wasn’t working after a system upgrade and we weren’t notified it didn’t go through. I had to call several times to get them to turn it back on. Looks like …
I moved from SHELBY MUNICIPAL WATER district to NORTH SHELBY WATER district and was in for a huge shock when my bill more than doubled!!! The customer service is pretty terrible and unwilling to help at all. Bill pay is horrible. I am not …
I came home today at 4:05 today to my oldest child telling me the water doesn’t work. I called immediately for the reason and they of course were closed. I called the emergency line and talked to a man that said he can’t help me, but had …
Customer service needs to learn to listen first! And be polite! They should never argue if they already talk to you! I’m sure you know if you talked to them or not! Just do your job!
Every other business I pay bills for accepts the check I send via my bank’s online bill pay. As of 6 months ago, North Shelby Water limited this bill pay option, now requiring me to use their website and pay via credit card. This requires a …
Their customer service really needs an adjustment. They stopped accepting bill pay through our bank and they insist on paying our bill through their website. Problem with that is, the site goes down all the time! And when my wife called to …
Absolutely horrible bill pay options! What possible difference is there if the bank sends a check (through online bill pay) or I send a paper check – the bank at least guarantees their delivery. If you don’t give them free access to your …
Update: they improved billing to give a little more time each month. Haven’t had a water outage in several months Adding a star.
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It is so difficult to conduct business with this company. This company is the only company I deal with that can’t take checks mailed by my bank. They also can’t set up a reoccurring credit card payment to pay my bill each month. They …
Why would any “business” be making bill paying more difficult in the current automation climate? Not only have they taken away Bank Pay, but I’m not able to pay by credit card anymore. When I tried to call for customer service, I got an …
If I could give this company zero stars I would but then I wouldn’t be able to leave a review. This company is quick to turn your water off, when you call to get it turned back on (simply because you forgot to pay the bill) they tell you it …
From their phone message to their criteria for shutting off a customer’s water, this company cares ZERO about customers and customer service. If you call their number for a water break or problem, you FIRST must listen to how many …