(Translated by Google) Terrible service an hour on hold to speak with a representative and after so much waiting they behave with a very rude attitude and they do not reduce the problem for you I have been waiting for the service to be …
The people are extremely rude, to much information needed to start up the damn gas AND I would NEVER recommend this company to ANYONE. If you have any other companies near you CHOSE THEM!
Amazingly rude, I felt I talked to some very uneducated, gangster type person. I had to spell address name that is VERY common name three times. I was also asked if this is one or two words. I really think I need to switch to all electric.
Customer service the worst ! Left me without gas on Christmas ! I called for new account 6 days before holidays , they tell me they will contact me in 2 business days for appt , never called back ! And when I’m calling – they telling me – they will call me soon!!
I just moved in, gas was turned off from previous owner. It is 26 degrees outside, I have no heat no hot water and they want me to wait 4 days for them to turn the valve on at the gas meter. This unacceptable…
I just had to make an emergency call and the guy who came out to check it out was so helpful and nice and saved us from dealing with what could have been an explosion. He was very informative and stayed until everything was 100% safe again.
The fact that not one employee knows what is proper procedure with their company is beyond ridiculous. I can never get the same information from one customer service agent and they need to do a way better job training their employees before they can answer the phone and speak to the public. Terrible service!!!!!!
this is the worst company on the planet. theft, nothing but theft. heres why. I have 2 houses.one is serviced by north shore gas the other by nicor. I have two monthly bills in front of me. the nicor bill is for 140 therms of gas used. …
Worst customer service !!!!
Expect to pay to be allowed the privilege to open account with them !
You must go to currency exchange of they choose to show your ID and pay $3.00 …
I feel bad for the people working here. This company doesn’t even know how to maintain itself. Full of lazy employees and the worst customer service you can experience. I would be embarrassed Telling people I work for this company.
Unable to get on the phone with someone on the hotline about a complaint. I tried at least 20 times at different hours. Why is even called “hotline” if you cannot get to talk with their customer service? …
Customer Service is laughable. The cost of service is just ridiculous. Tried the budget billing and its not consistent. Too all of you wondering I have been a customer for many years and never once have I been late on a payment. I just think the service is horrible (and that is an understatement) .
Worst customer service you cant even get ahold of a human!!!! I tried making my payments online and through their new app and it showes the dates i submit my payments with the ammount yet neither online or app is taking them or over the …
We scheduled an appointment to turn off our service at least a month or more before our move out date. They called us the day before the appointment to ask if they can switch it for the following Monday, since my husband and I both work we …
How do they do estimates without actually going and checking the meters. So why have meters them if they only do estimates and projecting how much you will use without physically checking. Charging 3 times more what normally paid in the …
Terrible company, they sent techs multiple times at incorrectly scheduled times. The techs were not informed of the request. Horrible internal communication. Complete monopoly of the north shore area. Frustrating to contact and deal with. Website is overwhelmingly outdated and broken. I hate this company and hope it dissolves.
I recently received a bill which was more than 4 times my average cost in the previous 6 mths. Upon callling, I was told an inquiry was placed, I’d be called. I called back a week later and was told the inquiry was still open, they would …
Call the customer service line. Go through 5 advertisements. Get informed that they number changed and have a pen ready to get the new number. I’m sorry but this is pathetic. Call the new number. Go through more advertisements. Get …
They can turn your gas off in less then hour but it takes a week and half to get it turned back on . This company is ridiculous.
They say they’re fully staffed but doesn’t seem like it if it takes that long .
made a mistake and overpayed my bill by a $1000, made a call to request a refund check, they took their sweet time and deduct ( in 6 weeks) 2 payments and when i called to see where my $$ are they informed me that its been sent to men ( …
Middle of the night. I’m doing laundry and smell gas. I call Northshore and Julio came out and went above and beyond helping to fix the leak. I’m so appreciative of his knowledge and skill. Thank you so much!
Absolutely terrible company. Moved into my address 07.15, paid a bill 08.10, didnt hear back until I randomly checked 09.07 and found out I have a past due balance even though I rcvd no mail? Went to go check to see whats up and somehow I have 3 accounts? lol what a joke.
These people somehow got my information and sent me a bill even though I never signed up for their services. I’ve lived in Louisiana for 5 years and California for the previous 5. Never in my life have I lived in Illinois. I’ve emailed and called them numerous times but they have yet to rectify the issue. This company is shady, at best.
Discovered a gas leak at around 1am and called the emergency hotline. A technician arrived on scene within minutes. Repairs couldn’t be made without digging to access the main line. A crew was promptly dispatched and worked through the early morning hours to secure the leak. Gas should be restored later today.
The absolute worst company to deal with, I would change to Nicor if I could. Just moved into a home and I’m still waiting after a month for service to be turned on. They claim they need a permit from the city, I don’t think they have even …
This company states I had their service at an address I never lived at with a last bill 12 years ago. Then has the nerve to send it to a collection agency! Stay away from this company!!!! They say they cant help fix this error because its so old but can ruin my credit for a service I never had!
I swear to God if there is ever a competitor I’m switching immediately. This entire process has been hell and the people at customer service give you wrong or useless information that makes everything worse.
I would give ZERO star but the system didn’t allow me. I entered my bank information correctly but they said it was wrong and they charged me $25 for a returned payment. Then next month I have the same issue. I talked to a lady name Alysia …
I set an appointment and created an online profile. Received a confirmation email on the day and time range a tech will be out. I set that day on the big move day when I or someone will be there. I work 6 days a week and it is challenging …
This company treats its customers like they are of no value to them whatsoever. Our time isn’t important. NSG took 9 days to schedule to turn on the gas in winter and then didn’t even show up that day at all, no notification given. The …
Absolutely unreal, I’ve never once had an issue with any utility company in my life before. I submitted an application to start service on 9/13 and was sent a confirmation email congratulating me for starting service on 8/16. …
If your account is closed/finalized, customers have 60 days to pay off the entire balance before it hits collections. If you set up a payment plan with them, their untrained reps, do NOT tell you that there will be an addition 1.5% fee PER payment!
Absolutely terrible first time customer service and from what I’m seeing on their business page reviews, this flows as if it’s okay with them. My ready to move in home won’t be ready for another 2 weeks because nobody processed my request …
Allowed a 3rd party to cancel services (then said I didn’t after a supervisor listened to the recorded call), leaving a lock on my meter, and then the soonest they could come out was 6 days.
Very terrible and rude customer service. If I had a choice to switch to a different company I would in a heartbeat. Out of the 4 people I talked to within the company today zero of them were helpful in anyway. I came away with the …
Failed to call and show up to our appointment to turn our gas back on. After bills have been taken care of. They told us they showed up and nobody answered while I sat here from 8 AM to 12 PM, with visual out the window of our buzzer system with no one to show up at all, absolutely ridiculous.
The worst customer service out of any company. They put you on hold for hours only to hangup on you while you are trying to pay your bill. It took an hour on hold just to talk to a manager to connect to the payment center and then the …
Worst service I’ve ever received in my life! Rude, unprofessional, id expect something like this from first jobkids at a summer job but not from a company that affects the community day to day. To bad we dont have many other options to get …
Horrible customer service… Won’t even consider calling ahead of time. They provide a 4 hour window and I was told by the representative that they will ONLY call once they arrive and wait for a max of 10 minutes. No understanding nor …
(Translated by Google) Terrible service an hour on hold to speak with a representative and after so much waiting they behave with a very rude attitude and they do not reduce the problem for you I have been waiting for the service to be …
High prices
Great service
All around terrible
It a good place
Pretty bad service
awful
Great
Customer service is a joke!
HORRIBLE customer service.
Shity service and there’s no other provider to go to.
A COMPLETE JOKE! A prime example of a monopoly stealing from people. 😡👎🏽 …
Get on a payment plan
Refuses to provide service in a reasonable amount of time.
This is my place of work. 28 years on the night shift January 2,2019,3 years to retirement 🎊 …
They have done a great job most times I call
I just called and they have “extremely high call volumes” and just hung up! So much for customer service.
I’d rather go without gas then have to deal with North Shore gas
The worst customer service ever.
my bill is so high for some reason and there is no other provider to go with!!
horrible company…
Absolute idiots. I am still on hold waiting to talk to someone after 55 minutes. Absolutely terrible. The worst.
Worse costumer service
Just with the password requirement of special characters a number and a letter is enough for me not to do business i never remember my password
The people are extremely rude, to much information needed to start up the damn gas AND I would NEVER recommend this company to ANYONE. If you have any other companies near you CHOSE THEM!
This has to have the worst run company. Living in Waukegan and only having the ability to get gas from them is a travesty. Customer service is awful.
Amazingly rude, I felt I talked to some very uneducated, gangster type person. I had to spell address name that is VERY common name three times. I was also asked if this is one or two words. I really think I need to switch to all electric.
Customer service the worst ! Left me without gas on Christmas ! I called for new account 6 days before holidays , they tell me they will contact me in 2 business days for appt , never called back ! And when I’m calling – they telling me – they will call me soon!!
I just moved in, gas was turned off from previous owner. It is 26 degrees outside, I have no heat no hot water and they want me to wait 4 days for them to turn the valve on at the gas meter. This unacceptable…
I just had to make an emergency call and the guy who came out to check it out was so helpful and nice and saved us from dealing with what could have been an explosion. He was very informative and stayed until everything was 100% safe again.
The fact that not one employee knows what is proper procedure with their company is beyond ridiculous. I can never get the same information from one customer service agent and they need to do a way better job training their employees before they can answer the phone and speak to the public. Terrible service!!!!!!
this is the worst company on the planet. theft, nothing but theft. heres why. I have 2 houses.one is serviced by north shore gas the other by nicor. I have two monthly bills in front of me. the nicor bill is for 140 therms of gas used. …
Worst customer service !!!!
Expect to pay to be allowed the privilege to open account with them !
You must go to currency exchange of they choose to show your ID and pay $3.00 …
I feel bad for the people working here. This company doesn’t even know how to maintain itself. Full of lazy employees and the worst customer service you can experience. I would be embarrassed Telling people I work for this company.
Unable to get on the phone with someone on the hotline about a complaint. I tried at least 20 times at different hours. Why is even called “hotline” if you cannot get to talk with their customer service? …
Customer Service is laughable. The cost of service is just ridiculous. Tried the budget billing and its not consistent. Too all of you wondering I have been a customer for many years and never once have I been late on a payment. I just think the service is horrible (and that is an understatement) .
Worst customer service you cant even get ahold of a human!!!! I tried making my payments online and through their new app and it showes the dates i submit my payments with the ammount yet neither online or app is taking them or over the …
We scheduled an appointment to turn off our service at least a month or more before our move out date. They called us the day before the appointment to ask if they can switch it for the following Monday, since my husband and I both work we …
How do they do estimates without actually going and checking the meters. So why have meters them if they only do estimates and projecting how much you will use without physically checking. Charging 3 times more what normally paid in the …
Terrible company, they sent techs multiple times at incorrectly scheduled times. The techs were not informed of the request. Horrible internal communication. Complete monopoly of the north shore area. Frustrating to contact and deal with. Website is overwhelmingly outdated and broken. I hate this company and hope it dissolves.
I recently received a bill which was more than 4 times my average cost in the previous 6 mths. Upon callling, I was told an inquiry was placed, I’d be called. I called back a week later and was told the inquiry was still open, they would …
Call the customer service line. Go through 5 advertisements. Get informed that they number changed and have a pen ready to get the new number. I’m sorry but this is pathetic. Call the new number. Go through more advertisements. Get …
They can turn your gas off in less then hour but it takes a week and half to get it turned back on . This company is ridiculous.
They say they’re fully staffed but doesn’t seem like it if it takes that long .
made a mistake and overpayed my bill by a $1000, made a call to request a refund check, they took their sweet time and deduct ( in 6 weeks) 2 payments and when i called to see where my $$ are they informed me that its been sent to men ( …
Middle of the night. I’m doing laundry and smell gas. I call Northshore and Julio came out and went above and beyond helping to fix the leak. I’m so appreciative of his knowledge and skill. Thank you so much!
Absolutely terrible company. Moved into my address 07.15, paid a bill 08.10, didnt hear back until I randomly checked 09.07 and found out I have a past due balance even though I rcvd no mail? Went to go check to see whats up and somehow I have 3 accounts? lol what a joke.
These people somehow got my information and sent me a bill even though I never signed up for their services. I’ve lived in Louisiana for 5 years and California for the previous 5. Never in my life have I lived in Illinois. I’ve emailed and called them numerous times but they have yet to rectify the issue. This company is shady, at best.
Discovered a gas leak at around 1am and called the emergency hotline. A technician arrived on scene within minutes. Repairs couldn’t be made without digging to access the main line. A crew was promptly dispatched and worked through the early morning hours to secure the leak. Gas should be restored later today.
Wonderful to deal with when it comes to making your bill payment.
The absolute worst company to deal with, I would change to Nicor if I could. Just moved into a home and I’m still waiting after a month for service to be turned on. They claim they need a permit from the city, I don’t think they have even …
This company states I had their service at an address I never lived at with a last bill 12 years ago. Then has the nerve to send it to a collection agency! Stay away from this company!!!! They say they cant help fix this error because its so old but can ruin my credit for a service I never had!
I swear to God if there is ever a competitor I’m switching immediately. This entire process has been hell and the people at customer service give you wrong or useless information that makes everything worse.
I would give ZERO star but the system didn’t allow me. I entered my bank information correctly but they said it was wrong and they charged me $25 for a returned payment. Then next month I have the same issue. I talked to a lady name Alysia …
I set an appointment and created an online profile. Received a confirmation email on the day and time range a tech will be out. I set that day on the big move day when I or someone will be there. I work 6 days a week and it is challenging …
This company treats its customers like they are of no value to them whatsoever. Our time isn’t important. NSG took 9 days to schedule to turn on the gas in winter and then didn’t even show up that day at all, no notification given. The …
Absolutely unreal, I’ve never once had an issue with any utility company in my life before. I submitted an application to start service on 9/13 and was sent a confirmation email congratulating me for starting service on 8/16. …
If your account is closed/finalized, customers have 60 days to pay off the entire balance before it hits collections. If you set up a payment plan with them, their untrained reps, do NOT tell you that there will be an addition 1.5% fee PER payment!
Worst provider ever. They take money from your card, and then pretend it wasn’t paid? Weird business tactic. …
Standard Utility Co. User Website; full-featured and ALLOT FASTER than AT&T’s Site!
Absolutely terrible first time customer service and from what I’m seeing on their business page reviews, this flows as if it’s okay with them. My ready to move in home won’t be ready for another 2 weeks because nobody processed my request …
Allowed a 3rd party to cancel services (then said I didn’t after a supervisor listened to the recorded call), leaving a lock on my meter, and then the soonest they could come out was 6 days.
Very terrible and rude customer service. If I had a choice to switch to a different company I would in a heartbeat. Out of the 4 people I talked to within the company today zero of them were helpful in anyway. I came away with the …
Failed to call and show up to our appointment to turn our gas back on. After bills have been taken care of. They told us they showed up and nobody answered while I sat here from 8 AM to 12 PM, with visual out the window of our buzzer system with no one to show up at all, absolutely ridiculous.
The worst customer service out of any company. They put you on hold for hours only to hangup on you while you are trying to pay your bill. It took an hour on hold just to talk to a manager to connect to the payment center and then the …
Worst service I’ve ever received in my life! Rude, unprofessional, id expect something like this from first jobkids at a summer job but not from a company that affects the community day to day. To bad we dont have many other options to get …
Horrible customer service… Won’t even consider calling ahead of time. They provide a 4 hour window and I was told by the representative that they will ONLY call once they arrive and wait for a max of 10 minutes. No understanding nor …