Northcentral Electric Power Association is an electric power distribution cooperative owned by those we serve-our members.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
4600 Northcentral Way, Olive Branch, MS 38654
(Translated by Google) Very. Hello good. People. They serve..one. with kindness
(Original) …
Awesome co- operative
Never a problem!
Thanks for coming out so fast. Wow!
Just be nice an they will too.
Horrible customer service from Lynn very unprofessional staff in Olive Branch, MS
Don’t have their work orders together.
Horrible company they need to be investigated for there shady business
Their customer service is awful! The rudest people I’ve ever had to deal with on the phone!
Friendly prompt service at the main office.
I hate this company! The power always going out! No one never knows why!
Not a bad experience hooking up new service. Somewhat hefty deposit required though!
Customer service is great !! They are professional, kind and they have always answered my questions.
super nice and helpful
They love to kill trees!!!!
Definitely the worst electric company I’ve been with!! Don’t be a week late or you’ll get charged an extra $100.00
On a prepaid service with them, I went into a negative 18cents and they charging me with 100.00 reconnect fee. This is absolutely ridiculous.
My account went into 0.39 Negative im on prepaid account.I can’t believe they charging me a 100.00 For Reconnect Fee.
No complaints. Prices are comparable to other local electric companies in the area and they get the power restored quicker than most.
This prepaid was a good thing but be short of $1.00 you’re disconnected. You all need to give a day and a certain amount before you disconnect.
Although the lady that answered the phone was very nice, eating and crunching when speaking to a customer is rather rude. I’m sure your snack can wait for 5 minutes or long enough to help the customer.
They are ridiculous sending back checks that are good. They took our money said it didn’t go through cut off our power then was a hassle to cut back on. We then had to take bank statement up there to get our money back. And now we can’t pay with E-checks and it’s their faults!
Crystal rikard was VERY helpful during a stressful event..I have been out of town helping with hurricane laura aftermath and trying to setup electricity in a new place for when I got back to the area.. she helped take care of everything and was so polite, professional, and great personality. 10/10
Ugh we need more options. They are over charging people….. I was gone for 3 weeks out of the month . I unplugged everything turned off the a/c completely. My bill is double the last one. I really think the just make up usage every month. They need to be more transparent about what they charge for usage.
North Central Mississippi is what I call FORGOTONIA! This means the small town areas are being ignored. The same happened in western Illinois, no service upgrades. I have cousins in NW Alabama that don’t have this problem (most do not live …
Archaic rules but the supervisor called me and set up text alerts for my bill so I don’t forget. I did have it at one star. Keep in mind they shut off your power after 5 days past due and charge $75 to reconnect. Very bad practice but the employees try to help within their set rules
Customer Service is unmatched. The associate greets you when you enter the building. Everyone is very Helpful.
I live by myself and they are way over charging me my bill is 400 dollars for the last 2 months an 300 before that .. I have called an have went up there an can’t get any where with these people . i am very upset going to vist my lawyer …
Horrible service! Pay bill around the same dates every month and power never turned off. All of a sudden, my power is turned off and they want to charge $115 to reconnect when no disconnect notice was sent! Complete bs! They get away with …
Terrible Customer Service , very rude people. Horrible phone skills and racist. If you ask any kind of questions the response is automatically rude. She kept cutting me off when I was speaking. Bills are outrageously high and have no break …
Very archaic company. The Co. really need to upgrade processes and systems as Olive Branch continues to grow. We just relocated here and was given $400 deposit due to an 8 year old bankruptcy. Due to my job, I’ve moved and bought/sold 3 …
North central. Phew. Been paying my mom’s Bill’s while she is going through limo. I’m a disabled veteran. Times are hard with ovid and all and her bill is due on the 28th so I’ve been paying a late fee for little over a year cause I don’t …
Their workers are awesome! When the storm/tornado hit byhalia they where able to get are power back up and running in just a few hrs. A tree fell on our transformer and breaking the pole. They where able to clear the tree, fix the …
When requesting an option to “smart meters” I was met with people who do not know the history and past health and safety, as well as past litigation issues surrounding them, i.e. PG&E. …
MLGW was cheaper, more reliable, and better to work with. These people will cut you off for a 50 dollar power bill. The great part is, they do it remotely, and still charge you a $75 fee. My power goes out every time it storms. If you are going to use them you need to have a generator to run when they have outages.
Living in the area for more than 20 years, I think this electric company is the best. Once in a while, we lost power during the heavy storms/tornadoes but they worked hard to restore the power quickly. If I had problem, they responded quickly. I have nothing to complain about the electric companý 🙂
Last night these guys worked well after dark in Holden, LA. stretching wires at across the Ticfaw River at Hwy 1036. This morning they rolled back in here on two wheels, like a NASCAR pitstop. The teamwork was impressive to see. Everyone …
Just recently bought a house, went in to North Central and had my electric switched from the seller to me. I get back to my new house and the power is shut off, and it’s now after hours on a Friday. Temps are below freezing and someone who is supposed to be on call to assist me hasn’t been out. Very unprofessional
I have contacted this company several times about how I believe there’s been a discrepancy in my usage. I was told that on some days they were estimating my bill which is unacceptable because I know with me not being home many hours during …
Lived here 20+ years and our power almost never goes off. When it does, they get it back on really quickly. My friends in Memphis have theirs go off and it STAYS off a long time. Having underground wires and newer equipment helps I am sure …
We are grateful to belong to a cooperative electric company. North Central Electric customer service is efficient and friendly representatives. Their team is prompt to answer all calls and repair any outages quickly and efficiently.
The rep who changed over utilities was very informative and down to earth. She made me feel extra comfortable..
I have never encountered so many rude people working for one company. Every time I have to call to report an outage (which is quite often for who knows why), they are horribly rude and unhelpful. The last time I called was one of the worst. …
Wish I could give an negative zero… worst company I have ever in life had to do business with. Policy is ridiculous and they have zero empathy for their customers. Why is this, because it’s monopolized. If they were not the only provider they wouldn’t act this way. Best put… this company could use better people skills
I have never encountered an electrical service company that threatens to shut off your electrical power (remotely) if your bill is 10 days late. Absolutely horrible. All management need to be fired and replaced. That is right. They can …
They are the biggest rip offs in Mississippi they price gouge they take advantage of people there’s no reason my electric bill should be as high as it is they should be regulated by the government
I agree with the complaints in theese reviews. My power was terminated without warning over 1 late bill. I called.Northcentral informed me that was their policy. I was stunned and ask why I wasn’t notified bill was late. NC told me they do …
The rate increases have hurt senior citizens like having to pay $300 plus Bill’s and I live on fixed income I can’t get a increase to match such as these high Bill’s it’s a rip off.
Terrible customer service robot. Takes about 20 minutes to get a person. Even though the Bot says there are no calls ahead of me I sat and listened to “ elevator” music for about 20 minutes. I realize they deal with others in office but you …
Sure would be nice if they had ANY way to check for outages, such as an online map, besides calling them. They seem to be spending money in the wrong areas.
I’m am glad to be useing a electric company like this one we had tornados bad thunderstorms hail storms snow storms over the years of 2021 2022 and our power barely went out. This power company is nothing like the other power company I had …
Your inconvenience means nothing to these people! A worker installing fiber optic wire in my neighborhood (Belmor Lakes) hit a line and knocked my power off. I called no eta. I just called again almost two hours later to ask if I could get …
I hate this company. They are liars and thieves and you have no recourse as the customer. They have the ability to create false charges and all you can do is pay or be disconnected. This has to be illegal. I’ve never seen a company so unethical. I am seriously considering taking legal action. Did I mention, I hate this company?
They will rip you off without reasonable explanation. 🤬
1st, I opted in for email and text notifications concerning my bill because I don’t check my mail every day. I hate paper mail. …