Poor service called this morning at 8am to get propane because we ran out it is now 6pm and my house is 50 degrees with a child at home and have yet to hear from them.
I am shocked at the way they respond to their customers,its rude and very unprofessional. Il be using Cams they deliver quick and treat you with respect!
I have family that has used this service, anyone concerned with what they may have read or heard should switch immediately, the owner does not care about the consumers who are responsible for the success they have had.
I just called for customer service today and the gentleman was very polite and patient with me. I just bought my first house and never had to deal with this before but he was very informative! Thank you for all your help!
They are holding my hometown hostage with pricegouging and threats. They treat the people itserves like they are less than human. I once tried to use them for a company I was starting up thank god I didn’t use them seems they would have left me and my customers.
Always have been number one ! always have taken care of my family very quickly! thank you betsey, nichole,heather, and andrew, i think kat was the sweetest on the phone but shes gone now,,,professional and dear people,esp the owner. leave him alone hes cool beans 😉
We had a great experience using NE Propane for our propane services … From the office people to the delivery guys… Hannah at the office was great… If you are not on automatic u need to watch your tanks closer during this cold …
I personally don’t understand the negative reviews. We have never had a bad experience with this company in the 3 1/2 years we’ve done business with them…They’ve even helped us out over the winter when we needed fuel before the delivery …
Ordered a delivery for a week in advance and they ended up price gougeing. Charging 200 dollars for a “quick delivery” even though the oil was ordered a week in advance. Do not use this company.
Running out of oil had nothing to do with the issue, so don’t go placing the blame for your tech’s lack of training on me. Actually, the last tech that was dispatched found that the system was completely mis-configured by the previous …
DO NOT USE THIS COMPANY UNLESS YOU LIKE HORRIBLE CUSTOMER SERVICE. Northeast Oil and Propane left me and my 2 year old daughter without heat and hot water on a 41 degree day all because we switched propane companies. I decided to switch …
I rarely write reviews for companies but reading the bad reviews for Northeast Propane really bugged me so I wanted to balance them. I have nothing but good things to say about NE Propane. I tend to wait too long before I notice my tank is …
We had a gas line put into our kitchen for a gas range to be put in. The tech drilled the line through my second floor bathroom waste pipe. As a result, my finished basement now has $10,000 worth of water damage. No one from customer …
Hours says 8 to 4:30, but I’ve been trying to call around 4pm for 3 weekdays now and always get the answering service. Gotta love the “this mailbox is not monitored” response…
We use NE Propane and I have been treated very nice over the phone and in the office. They are very competitive in their prices as we own our own tank and can shop around and they have had the best prices. We also don’t wait till we are …
I used northeast oil and propane for about 10 months for my propane. The drivers/deliveries were always on time.
Unfortunately their price is quite a bit higher than the local competition and …
The way these people speak to their customers is rude, disrespectful and unprofessional. When a client places an order 5 days in advance and gets told unless they pay the $200 “quick delivery” fee they’ll have to wait or switch companies …
I ran out of propane unexpectedly and called several local places. Northeast was the only place around me that was accepting new customers (I am new to the area). I did have to wait 5 days, but that’s what happens when you wait until the …
I own a kids craft shop and am out of propane. They wont deliver more for an entire week unless I pay an extra $200 for “quick service”. Ordering 5 days in advance is very reasonable. Not how you should treat your customers. Price gouging. Beware of this company.
They are very good on keep coming and fill out your propane tank, so it’s good that you don’t have to worry about it (they just leave the bill at the door), BUT GOD FORBID you have to do any maintenance!! I got an air bubble situation and …
We recently moved to Sterling CT, our new home does not have natural gas and the range was electric… My wife is Italian, you know that’s not going to fly! Collected quotes for propane install for cooking, with the few companies I reached …
Prices are reasonable, staff is courteous, and the delivery is reliable. I’m not sure why all the squawky reviews; we’ve had this company for almost 10 years and recommend them to everyone! Keep up the good work.
My contract with NE propane ended in October 2019 and they are trying to charge me a $60 contract fee since this past April. They have ignored all my previous emails about this when I replied saying that I do not owe them $60 as we no …
Thought I may have a propane leak within the line to my stove so I called for emergency service. Rep told me it would be $192 per hour for a service tech to come out!! I understand it’s a Sunday and outside of normal business hours but …
We moved into our current residence in November and NE Oil & Propane has been a pleasure to work with. They very patiently answered all of my initial questions and made the transition easy. Everyone I have spoken with on the phone and …
Just ordered from them, getting oil in 3 days. There’s a lot of 1* reviews that talk about a 200$ “quick service” charge for a 5 day delivery. They never asked me for that. They only charged me for the oil I’m getting. Will update if anything changes post delivery.
When I first moved to the area, I gathered quotes for propane and Northeast came in lower than everyone else, so I went with them and setup automatic deliveries. No issues for years. Great experience! …
Sweet women I just spoke with , almost made me me cried… Their concern was me not running out of propane and freezing, not the money.. wish more people had hearts like this…
Upgraded outdated Heating Unit in my residence, system service was disconnected fairly quickly, took a few days to have everything installed and inspected, Northeast Oil and Propane scheduled me within 2 days and I am back up and running. …
Poor customer service. Owner tries to bully you.
All I can say is …. you people are Thieves. DO NOT USE THIS CO !!!!!! Very unhappy customer 🤮🤮🤮 …
These are really rude people. One star from me for reading all these nasty messages you guys post. Hope you go out of business.
Rude to customers, price gouging, over sells with not enough product. Reporting to AG
Poor service called this morning at 8am to get propane because we ran out it is now 6pm and my house is 50 degrees with a child at home and have yet to hear from them.
No competition with this company so your stuck with high prices and unreasonable fees with thier propane
I switched to this company and have had nothing but stellar service. Always friendly and helpful, willing to answer all of my questions.
Waited over three weeks for simple delivery of a propane tank…went with another company..ridiculous
I am shocked at the way they respond to their customers,its rude and very unprofessional. Il be using Cams they deliver quick and treat you with respect!
I have family that has used this service, anyone concerned with what they may have read or heard should switch immediately, the owner does not care about the consumers who are responsible for the success they have had.
Absolutely worst experience ever. When I die and face my judgment guiding you not to patronize this company will keep me out of Hell.
I just called for customer service today and the gentleman was very polite and patient with me. I just bought my first house and never had to deal with this before but he was very informative! Thank you for all your help!
They are holding my hometown hostage with pricegouging and threats. They treat the people itserves like they are less than human. I once tried to use them for a company I was starting up thank god I didn’t use them seems they would have left me and my customers.
Always have been number one ! always have taken care of my family very quickly! thank you betsey, nichole,heather, and andrew, i think kat was the sweetest on the phone but shes gone now,,,professional and dear people,esp the owner. leave him alone hes cool beans 😉
We had a great experience using NE Propane for our propane services … From the office people to the delivery guys… Hannah at the office was great… If you are not on automatic u need to watch your tanks closer during this cold …
Paul the GM was helpful to me understanding my appliances. I have been using this company for seven years at my property.
I personally don’t understand the negative reviews. We have never had a bad experience with this company in the 3 1/2 years we’ve done business with them…They’ve even helped us out over the winter when we needed fuel before the delivery …
Ordered a delivery for a week in advance and they ended up price gougeing. Charging 200 dollars for a “quick delivery” even though the oil was ordered a week in advance. Do not use this company.
Running out of oil had nothing to do with the issue, so don’t go placing the blame for your tech’s lack of training on me. Actually, the last tech that was dispatched found that the system was completely mis-configured by the previous …
DO NOT USE THIS COMPANY UNLESS YOU LIKE HORRIBLE CUSTOMER SERVICE. Northeast Oil and Propane left me and my 2 year old daughter without heat and hot water on a 41 degree day all because we switched propane companies. I decided to switch …
I rarely write reviews for companies but reading the bad reviews for Northeast Propane really bugged me so I wanted to balance them. I have nothing but good things to say about NE Propane. I tend to wait too long before I notice my tank is …
Very expensive. Poor service.
Update* After asking for service via email I was told I would have to wait a …
We had a gas line put into our kitchen for a gas range to be put in. The tech drilled the line through my second floor bathroom waste pipe. As a result, my finished basement now has $10,000 worth of water damage. No one from customer …
Hours says 8 to 4:30, but I’ve been trying to call around 4pm for 3 weekdays now and always get the answering service. Gotta love the “this mailbox is not monitored” response…
We use NE Propane and I have been treated very nice over the phone and in the office. They are very competitive in their prices as we own our own tank and can shop around and they have had the best prices. We also don’t wait till we are …
Absolutely deplorable service. Stole 100 gallons of my propane and refused compensation or liability. Message me for details! …
I used northeast oil and propane for about 10 months for my propane. The drivers/deliveries were always on time.
Unfortunately their price is quite a bit higher than the local competition and …
The way these people speak to their customers is rude, disrespectful and unprofessional. When a client places an order 5 days in advance and gets told unless they pay the $200 “quick delivery” fee they’ll have to wait or switch companies …
I ran out of propane unexpectedly and called several local places. Northeast was the only place around me that was accepting new customers (I am new to the area). I did have to wait 5 days, but that’s what happens when you wait until the …
I own a kids craft shop and am out of propane. They wont deliver more for an entire week unless I pay an extra $200 for “quick service”. Ordering 5 days in advance is very reasonable. Not how you should treat your customers. Price gouging. Beware of this company.
They are very good on keep coming and fill out your propane tank, so it’s good that you don’t have to worry about it (they just leave the bill at the door), BUT GOD FORBID you have to do any maintenance!! I got an air bubble situation and …
We recently moved to Sterling CT, our new home does not have natural gas and the range was electric… My wife is Italian, you know that’s not going to fly! Collected quotes for propane install for cooking, with the few companies I reached …
Prices are reasonable, staff is courteous, and the delivery is reliable. I’m not sure why all the squawky reviews; we’ve had this company for almost 10 years and recommend them to everyone! Keep up the good work.
My contract with NE propane ended in October 2019 and they are trying to charge me a $60 contract fee since this past April. They have ignored all my previous emails about this when I replied saying that I do not owe them $60 as we no …
Thought I may have a propane leak within the line to my stove so I called for emergency service. Rep told me it would be $192 per hour for a service tech to come out!! I understand it’s a Sunday and outside of normal business hours but …
We moved into our current residence in November and NE Oil & Propane has been a pleasure to work with. They very patiently answered all of my initial questions and made the transition easy. Everyone I have spoken with on the phone and …
Just ordered from them, getting oil in 3 days. There’s a lot of 1* reviews that talk about a 200$ “quick service” charge for a 5 day delivery. They never asked me for that. They only charged me for the oil I’m getting. Will update if anything changes post delivery.
When I first moved to the area, I gathered quotes for propane and Northeast came in lower than everyone else, so I went with them and setup automatic deliveries. No issues for years. Great experience! …
Sweet women I just spoke with , almost made me me cried… Their concern was me not running out of propane and freezing, not the money.. wish more people had hearts like this…
Upgraded outdated Heating Unit in my residence, system service was disconnected fairly quickly, took a few days to have everything installed and inspected, Northeast Oil and Propane scheduled me within 2 days and I am back up and running. …