Don’t know who the lady who was rude and hung up on my girlfriend for no reason is, but that’s not how you treat customers. If you don’t wanna be there then find something else to do with your life. Go to TD Bank instead.
This is by far the worst bank with which I have ever had any experience. Customer service is absolutely abysmal! Although their interest rates may be attractive, do NOT be tempted! The total lack of concern for customers is not worth it! Stay away!
We made use of the MassSave Heat Loan program, with a loan through Northern Bank & Trust. NB&T was helpful and knowledgeable in originating this loan, and the MassSave Heat Loan program was of great value to us. We had some minor …
I opened an account with Northern Bank on 6-15. 13 days later they decided they needed my drivers license. I sent them a copy and my account has been frozen ever since. I have no problems with any of my other brokerage or bank accounts. My …
Customer support is terrible, low debit card daily limit makes the checking account basically unusable. Went on vacation and warned the bank days in advance, card was still denied, called again and was told they never changed the card …
The bank is okay, I have been a customer since my local branch was still a Lowell bank. I don’t like the on line banking web site nor phone app. The system is very unforgiving when it comes to misspelling a password. I have to call in and …
Great bank to do your mortgage with, specially their residential loan officer Katherine provided us with all the information about being a first time home buyer and the possible programs and services we could look into. Kathy and the loan …
An excellent bank overall. Great people.
THIS IS THE BEST BANK . THE PERSONS WHO WORKS AT CUSTOMER SERVICE ARE THE BEST AND EXCELLENT SERVICE WITH SECURE FUTURE …I LOVE IT
Don’t know who the lady who was rude and hung up on my girlfriend for no reason is, but that’s not how you treat customers. If you don’t wanna be there then find something else to do with your life. Go to TD Bank instead.
hold times for customer support are crazy long
This is by far the worst bank with which I have ever had any experience. Customer service is absolutely abysmal! Although their interest rates may be attractive, do NOT be tempted! The total lack of concern for customers is not worth it! Stay away!
Best bank by far very , personable always looking out for you as a costumer . Never once has this bank let me down for the past 25plus years.
We made use of the MassSave Heat Loan program, with a loan through Northern Bank & Trust. NB&T was helpful and knowledgeable in originating this loan, and the MassSave Heat Loan program was of great value to us. We had some minor …
I opened an account with Northern Bank on 6-15. 13 days later they decided they needed my drivers license. I sent them a copy and my account has been frozen ever since. I have no problems with any of my other brokerage or bank accounts. My …
Customer support is terrible, low debit card daily limit makes the checking account basically unusable. Went on vacation and warned the bank days in advance, card was still denied, called again and was told they never changed the card …
The bank is okay, I have been a customer since my local branch was still a Lowell bank. I don’t like the on line banking web site nor phone app. The system is very unforgiving when it comes to misspelling a password. I have to call in and …
Great bank to do your mortgage with, specially their residential loan officer Katherine provided us with all the information about being a first time home buyer and the possible programs and services we could look into. Kathy and the loan …