WOW!!! The worst customer service that I have ever experienced I have been with this company since 1995 and they make it very difficult to buy Propane.
Wow! Just found out they charged me $4.50 gallon for propane when their competitors charge $1.80 gallon. What a rip -off. I’m going somewhere else and so should you.
HORRIBLE CUSTOMER SERVICE! I CALLED 2 MONTHS AGO TO CANCEL OUR SERVICE AND ASK THEY COME TO PICK UP THE TANK TO GET IT OUT OF OUR YARD AND STILL NOTHING. NEVER WORK WITH THESE PEOPLE!!!!
Try to get propane delivered and they won’t return calls, then say propane is being delivered on a certain date and it never shows up. I called 5 times and never got a call back.
Northern Energy/Amerigas charges over twice what other local providers charge, stating that their national supply line and 24 hour response warrant this price. Other local providers state that they too have 24 hour response repair and …
UNACCEPTABLE! Called every week for 3 weeks for delivery, then they billed us OVER TWICE THE PRICE FOR 150 gallons then CoEngegy was for 150 gallons at a friends house, and fees were $30 more. $300 or $700? Price gouging? You decide!
We had a minor issue with our bill . Teresa Looked and made a few suggestions for our delivery schedule,made a n ajustment to our bill . No fuss no problems!❤❤❤😁😁😁 …
I asked you no less than three times to go to the house at 614 Angus lane and determine how much fuel remains in the tank so the new house owners will compensate me appropriately for it. You couldn’t seem to get around to doing that so I …
See my prior review. Now I cannot get anyone to come get their tank!! Just tried calling again and the recording said it was an 80 minute wait!!! Who has time to wait 80 minutes?? This company should be out of business as they provide no service!!
you have closed local offices for delivery requests, I am in oregon, not north carolina, ohio or sandiego. customer service is a joke, but unfortunately there are no other options, 5 phone calls in 20 minutes, lolololololololo that is a negative star by the way, hire back local workers not out of state call centers that don’t care
Beware !! Call Ferrell Gas first!
I would not recommend using Northern Energy / AmericaGas! They are ripping people off! I was quoted a price and was told when I received the bill that was …
Your company is enormously frustrating to deal with! Today I call to try to get a question answered about my bill. Spent 9:02 minutes on hold before a live human answered. Then there was some malfunction with your phone and I got …
Service from this company has tanked to the worst we’ve had from any company in any kind of service. They cannot service the simplest of propane needs, and have failed to do so for over 6 months.
Amerigas not only charges crazy amounts more for their propane they seem to be very rude. Amerigas was charging us well over $3.00 a gallon for propane and we could switch to either of the other providers of propane and get propane for …
Absolutely horrible company to deal with. They lease you a tank and then charge $4.85 a gallon for propane. You are at their mercy as they don’t allow another company to fill it. They don’t deserve even 1 star. Should be against the law to do business the way they do.
I do not recommend doing business with this company. I requested a quote to install new service and a connection to a range but they demanded that I sign up as a customer first and be billed for the quote. I have never heard of a company charging money for a simple quote. I would pass and go with someone else.
Yes I owed them a past balance…I paid my balance off…requested another delivery because my tank was on 5%. Was told by 2 different people oh we will call you back with a delivery date. No one called me back and still no propane to heat my home or so I can cook for my family. AND I HAVE CHILDREN!!
Just purchased a home in Prineville in October. We’re new to the state.
Our primary heater is run off of propane, with this being our first winter here we had no idea what to expect on consumption of propane to run the heater in the …
Don’t go with Northern Energy for propane. They are the most expensive and very difficult to work with in my experience. They were rude and charged for everything to when we decide to go with a cheaper more reliable service provider. …
Easy to schedule appt for propane fill, and we had special instructions for a specific amount we wanted for the fill. Delivery team was really friendly, and had the special instructions noted and correct. Its a pleasure doing business with you!
We moved back to Central Oregon Last Nov. We tried for months to get to get in touch with somebody at this company with no success. Finally we managed to reach somebody and asked them to please remove the tank they have on our property as …
Until today 10/27/20, I’ve always had a human answer the phone. Now they have an IVR system….GRRRRRR…I’ve been on hold for 15 minutes and still waiting!!! Put people to work answering the phone!! IVR systems are the worst invention …
After contacting Northern Energy they came out to my location and set the tank. To begin the tank had 30%. In a couple days they were back to fill the tank. When I had used the propane back down to 30% I called and within a couple days they …
It’s a rare day when I will publicly leave a review and if I could, I’d give them zero stars. I have been with them for roughly 10 years and ever since they changed to Amerigas their service has been awful. …
Worst experience ever. If I could give a -star I would. I had moved into a home that already had a Northern Energy tank on the property, I called multiple times for two months before I moved in and then a month after moving in with them …
I do not recommend this business. Sales personnel make promises the company doesn’t back up. For example, told we would get expedited service within 24 hours.
No one called us back to confirm or set a date of delivery. So after five days, we cancelled. Called another company who came out in 36hours.
Incompetent delivery arrangements likely furthered by a flawed algorithm that ostensibly (and inaccurately) measures use and balance is compounded by the highest prices in the area.
We’ve been waiting for Propane delivery for 6 days. So many excuses for non delivery. Totally frustrated.
Our sorce of heat is propane. We will be looking for another propane company!
So disappointed with Amerigas service. No one local to speak with to coordinate fuel delivery because they use an off-shore call center with non-native English speakers who simply read off a prepared script.
Had to close our restaurant down for a week as Amerigas kept promising they were on the way, but of course, as it was an emergency, it would cost us $300 plus $140 to check for leaks!!! …
Service has consistently gone down hill. Missing deliveries. Four times we have run completely out and there is only excuses. All calls go overseas and they won’t talk to you if you go by their office either.
I’m sharing this review as a sole purpose to get ahold of ANYONE in the Redmond Office to pick up the phone. I’m currently sitting my home with zero propane and I live in DRW, it’s been very cold the last week and I can get anyone to …
Have had nothing but issues getting propane delivered on time with this company. I prepay and they sit on my funds and don’t deliver the product. I have tried to speak with supervisors and highbups and they all just read from a script as they are outsourced. Do not use this company even if they best competitor pricing.
Terrible!! Would give them zero stars if I could. Amerigas delayed our delivery in December and rescheduled for January. We ran out of propane and our house is freezing cold. We called four days in a row and representatives told us they …
Once again was promised delivery by 5pm and my propane that has been paid for was not delivered. Impossible to get a hold of anyone that can help. Customer service is outsourced and they just read off of scripts. They do not help at all. …
There have been so many errors with deliveries, tank levels, constant need to contact customer service, and most recently being notified of a 32.5 gallon delivery that did not even arrive (also when I did not need a tank fill). Customer …
AWEFUL!!!!! DO NOT GET SERVICES FROM AMERIGAS! I contacted them in September to start services and 2 months later we still have not gotten our tank filled! Now we are having to pay DOUBLE the price to get our propane tank filled by another company because of the time of year. If I could I wouldn’t give any starts!
Scheduled new service 3 weeks ahead of time. They never showed up, never called me back, NOTHING! Called them again and you can’t even talk to someone in the US!!!! We’ll see if they call back today. They never bothered to call me back …
They appeared to be great at first when they hooked us up with new service and a 500 gallon tank, but they were supposed to be monitoring and regularly filling the tank. They had scheduled a refill in September and never showed up and now …
Cancelled delivery without any email or phone notification or explanation. Price of propane went up and had to pay more per gallon. Almost ran out of propane and could have caused damage to my water pipes and obviously could have kept my …
Selena was most helpful and courteous in solving my problem. Long story, but she was great.
Also, she provided a next day delivery for me. Marcus, the man who delivered and …
Great to work with.
Great company with excellent staff
Friendly and efficient service
Need someone to answer the phone who knows English!
Great service, friendly competent staff.
Great service, good price, all good…..
Terrible customer service. Rude on the phone when I tried to start service.
On time, great service, very knowledgeable.
Excellent delivery driver.
This is NOT a restuarant….this is a company that supplys energy options for residential and commercial property.
Courteous service and quick response to my calls.
A great place where safety is first and has a home town family feel
Thank you excellent propane delivery man!
Professional and friendly. Willingness to alter their schedule to accomodate mine.
The staff I have interacted with have been professional, courteous and helpful.
WOW!!! The worst customer service that I have ever experienced I have been with this company since 1995 and they make it very difficult to buy Propane.
they come and fill my tank, I don’t run out and I don’t have to call anyone to come take care of me
Awful.
1 1/2 hour waiting to talk to some one teo days in a row. Done. Looking for a company that answers the phone.
Northern/Amerigas, worst propane company ever, very expensive, bad customer service, they don’t care about consumer at all. Old tanks used.
Great company to work with. Always friendly when calling for prices. Deliveries are always on time and professional. Thank you!
Wow! Just found out they charged me $4.50 gallon for propane when their competitors charge $1.80 gallon. What a rip -off. I’m going somewhere else and so should you.
HORRIBLE CUSTOMER SERVICE! I CALLED 2 MONTHS AGO TO CANCEL OUR SERVICE AND ASK THEY COME TO PICK UP THE TANK TO GET IT OUT OF OUR YARD AND STILL NOTHING. NEVER WORK WITH THESE PEOPLE!!!!
The Best Propane Company in Central Oregon. Excellent service and a great price. Couldn’t ask for more these guys rock.
Try to get propane delivered and they won’t return calls, then say propane is being delivered on a certain date and it never shows up. I called 5 times and never got a call back.
Local response is completely blocked. Automated system is non-responsive. Customer service is a joke with these folks! …
Northern Energy/Amerigas charges over twice what other local providers charge, stating that their national supply line and 24 hour response warrant this price. Other local providers state that they too have 24 hour response repair and …
UNACCEPTABLE! Called every week for 3 weeks for delivery, then they billed us OVER TWICE THE PRICE FOR 150 gallons then CoEngegy was for 150 gallons at a friends house, and fees were $30 more. $300 or $700? Price gouging? You decide!
We had a minor issue with our bill . Teresa Looked and made a few suggestions for our delivery schedule,made a n ajustment to our bill . No fuss no problems!❤❤❤😁😁😁 …
I asked you no less than three times to go to the house at 614 Angus lane and determine how much fuel remains in the tank so the new house owners will compensate me appropriately for it. You couldn’t seem to get around to doing that so I …
See my prior review. Now I cannot get anyone to come get their tank!! Just tried calling again and the recording said it was an 80 minute wait!!! Who has time to wait 80 minutes?? This company should be out of business as they provide no service!!
you have closed local offices for delivery requests, I am in oregon, not north carolina, ohio or sandiego. customer service is a joke, but unfortunately there are no other options, 5 phone calls in 20 minutes, lolololololololo that is a negative star by the way, hire back local workers not out of state call centers that don’t care
Beware !! Call Ferrell Gas first!
I would not recommend using Northern Energy / AmericaGas! They are ripping people off! I was quoted a price and was told when I received the bill that was …
Your company is enormously frustrating to deal with! Today I call to try to get a question answered about my bill. Spent 9:02 minutes on hold before a live human answered. Then there was some malfunction with your phone and I got …
Service from this company has tanked to the worst we’ve had from any company in any kind of service. They cannot service the simplest of propane needs, and have failed to do so for over 6 months.
Amerigas not only charges crazy amounts more for their propane they seem to be very rude. Amerigas was charging us well over $3.00 a gallon for propane and we could switch to either of the other providers of propane and get propane for …
Absolutely horrible company to deal with. They lease you a tank and then charge $4.85 a gallon for propane. You are at their mercy as they don’t allow another company to fill it. They don’t deserve even 1 star. Should be against the law to do business the way they do.
I do not recommend doing business with this company. I requested a quote to install new service and a connection to a range but they demanded that I sign up as a customer first and be billed for the quote. I have never heard of a company charging money for a simple quote. I would pass and go with someone else.
Yes I owed them a past balance…I paid my balance off…requested another delivery because my tank was on 5%. Was told by 2 different people oh we will call you back with a delivery date. No one called me back and still no propane to heat my home or so I can cook for my family. AND I HAVE CHILDREN!!
Just purchased a home in Prineville in October. We’re new to the state.
Our primary heater is run off of propane, with this being our first winter here we had no idea what to expect on consumption of propane to run the heater in the …
Don’t go with Northern Energy for propane. They are the most expensive and very difficult to work with in my experience. They were rude and charged for everything to when we decide to go with a cheaper more reliable service provider. …
Easy to schedule appt for propane fill, and we had special instructions for a specific amount we wanted for the fill. Delivery team was really friendly, and had the special instructions noted and correct. Its a pleasure doing business with you!
We moved back to Central Oregon Last Nov. We tried for months to get to get in touch with somebody at this company with no success. Finally we managed to reach somebody and asked them to please remove the tank they have on our property as …
Until today 10/27/20, I’ve always had a human answer the phone. Now they have an IVR system….GRRRRRR…I’ve been on hold for 15 minutes and still waiting!!! Put people to work answering the phone!! IVR systems are the worst invention …
After contacting Northern Energy they came out to my location and set the tank. To begin the tank had 30%. In a couple days they were back to fill the tank. When I had used the propane back down to 30% I called and within a couple days they …
It’s a rare day when I will publicly leave a review and if I could, I’d give them zero stars. I have been with them for roughly 10 years and ever since they changed to Amerigas their service has been awful. …
I ADVISE ANYONE TO AVOID THIS COMPANY LIKE SAMLLPOX! Reasons below if you care to read them. …
Worst experience ever. If I could give a -star I would. I had moved into a home that already had a Northern Energy tank on the property, I called multiple times for two months before I moved in and then a month after moving in with them …
I do not recommend this business. Sales personnel make promises the company doesn’t back up. For example, told we would get expedited service within 24 hours.
No one called us back to confirm or set a date of delivery. So after five days, we cancelled. Called another company who came out in 36hours.
Incompetent delivery arrangements likely furthered by a flawed algorithm that ostensibly (and inaccurately) measures use and balance is compounded by the highest prices in the area.
We’ve been waiting for Propane delivery for 6 days. So many excuses for non delivery. Totally frustrated.
Our sorce of heat is propane. We will be looking for another propane company!
So disappointed with Amerigas service. No one local to speak with to coordinate fuel delivery because they use an off-shore call center with non-native English speakers who simply read off a prepared script.
Had to close our restaurant down for a week as Amerigas kept promising they were on the way, but of course, as it was an emergency, it would cost us $300 plus $140 to check for leaks!!! …
Service has consistently gone down hill. Missing deliveries. Four times we have run completely out and there is only excuses. All calls go overseas and they won’t talk to you if you go by their office either.
I’m sharing this review as a sole purpose to get ahold of ANYONE in the Redmond Office to pick up the phone. I’m currently sitting my home with zero propane and I live in DRW, it’s been very cold the last week and I can get anyone to …
Have had nothing but issues getting propane delivered on time with this company. I prepay and they sit on my funds and don’t deliver the product. I have tried to speak with supervisors and highbups and they all just read from a script as they are outsourced. Do not use this company even if they best competitor pricing.
Terrible!! Would give them zero stars if I could. Amerigas delayed our delivery in December and rescheduled for January. We ran out of propane and our house is freezing cold. We called four days in a row and representatives told us they …
Once again was promised delivery by 5pm and my propane that has been paid for was not delivered. Impossible to get a hold of anyone that can help. Customer service is outsourced and they just read off of scripts. They do not help at all. …
There have been so many errors with deliveries, tank levels, constant need to contact customer service, and most recently being notified of a 32.5 gallon delivery that did not even arrive (also when I did not need a tank fill). Customer …
AWEFUL!!!!! DO NOT GET SERVICES FROM AMERIGAS! I contacted them in September to start services and 2 months later we still have not gotten our tank filled! Now we are having to pay DOUBLE the price to get our propane tank filled by another company because of the time of year. If I could I wouldn’t give any starts!
Scheduled new service 3 weeks ahead of time. They never showed up, never called me back, NOTHING! Called them again and you can’t even talk to someone in the US!!!! We’ll see if they call back today. They never bothered to call me back …
They appeared to be great at first when they hooked us up with new service and a 500 gallon tank, but they were supposed to be monitoring and regularly filling the tank. They had scheduled a refill in September and never showed up and now …
Cancelled delivery without any email or phone notification or explanation. Price of propane went up and had to pay more per gallon. Almost ran out of propane and could have caused damage to my water pipes and obviously could have kept my …
Because 0 stars isn’t an option.
I have dealt with this company for the last 4 years. They are the most inept …
Selena was most helpful and courteous in solving my problem. Long story, but she was great.
Also, she provided a next day delivery for me. Marcus, the man who delivered and …