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Billing needs to be fired and replaced. You will never get a call back and they will never send you documents you request without 5 calls to ask where they are.
Absolutely horrible experience, see why more and more people are going out of state for treatment and surgeries. Place is understaffed, no bedside manner it’s quite a joke!
They don’t have their heads on straight,they confuse patients family and friends when giving information to them about the patients health, one moment they say one thing,the next they say the opposite of what they said and back again,don’t get people’s hope up for nothing
I was very disappointed with the way I mistreated at this facility.They are now strictly a profit based Corporation interested only in profits no patient care
Friend went there after suggestion from an off duty nurse that he might have a brain aneurysm. Been waiting 4 hours and still hasn’t seen a doctor or gotten attention.
Waiting room experience wasnt the best. However once you’re in the staff is wonderful everyone is incredibly nice and helpful and in room wait times are shorter than most places!
If I could give a zero I would they hav ed you sign a HIPPA form bring admitted but that’s a joke cause the was no confidentiality the entire time my wife was here the PA didn’t even have any!!
Bad nurses on night shift think that they can make there own rules.on t Last night I was subjected to junkie’s and Derick and angile refused me my medicine when asked . made me wait three hours extra because they didn’t want to give it to me and I will not come back to grant four
It is one of the most impressive medical facilities impressive in terms of buildings care quality of care scope of care it is a medical city but also the staff medical and support nicest most curing people I’ve ever experiencedit is a most positive experience
The emergency room is slow I’ve been waiting here with my fiancee bc of her stomach is swallowed up and is rock hard and they said that everything was fine and I know it’s not bc we been here 3 different times and it’s gotten worse for her and they still won’t help
This hospital sux will never take family here not only was the staff horrible they don’t inform you of anything if had to do it again would take my chances with death
Very very disappointed in the care my brother is not getting everyday grant 5 no matter when I arrive to visit he is in a wet bed never washed only bath he has received was by me his left side is no longer functional and on the board of …
Offering many vital services to Maine and beyond. Medical imaging, orthopedic surgery, neurology, neurosurgery, obstetrics, physical therapy, occupational therapy, oncology, pediatric, many other inpatient and outpatient services.
I went to the healthcare mall today and tried to break up a fight and when the guy came after me i yelled at sandy the security guard and told him you’re not going to stop him 3 times and he just starred at us and told us we need to stop …
Various types of medical practices and good upgrades over the years. Currently going through a constructive phase which makes finding what you are looking for an inconvenience, though staff is vigilant to help you find the way you need to go.
My husband went there for his left side being swollen and barely able to walk and the emergency room did nothing for him plus made him have to walk down town bangor. You doctors need more education obviously or find another profession
there birthing aria and nurses whaen it came to that was great but there emergency service is horable i thought i was going throw apendisidis and they took cat scans and mris told me if i died it would be my falt so i went to lincolin after …
My husband and I have both stayed there several nights and we can’t say anything bad about the staff and our overall experience there. Everyone was very attentive and thorough.
I learned that the hospital doesn’t know everything there’s still much to learn and now they will I rate them a one because of the emotional damage bestowed upon me from there organization I can only hope they will continue doing better work for other people in the future
Horrible…uncordinated effort to transfer my wife from Bangor to the Lafayette cancer center…3 times she has had to wait hrs after her proceedure to get transported to the cancer center for her internal radiation which makes a 10hr day …
horrible experience, was there for 10 hours with no answers, was left in pain for over an hour after requesting the dr, they lost my urine and neglected to tell me until over an hour later, denied my request to speak to the head nurse, dr was rude, overall unpleasure experience.
Waited waited for doctor and or nurse all day. Waited over three hours to be checked out once it was decided. The nurse said she had not looked. I saw her twice in 12hrs.
Since my father-in-law needs bloodwork done constantly due to cancer care, as well as an iron-deficiency issue, his veins are a challenge to find for the needed care. He was sent to EMMC to have a (temporary) catheter put in, so he could go …
Worse hospital in the state of Maine ! The care on the 5th floor was Horrible. Bloody gauze pads on floor along with sheets and robe. very dirty place! Patients are neglected and have to fend for themselves.
A warm and compassionate organization who focuses on your health and your concerns. They have a positive impact in our community in so many areas. Thank you for standing out and being awesome!
I had to tell my primary care physician that if I ever need surgery for anything I’m not going there I would rather die the surgeons have no respect for the patient and the caseworkers don’t help with anything
I would encourage anyone considering medical attention or a procedure to check out St. Joseph’s hospital first. I don’t trust a hospital that’s for profit and trades on Wall Street!!! And truly take a look at other comments on here and you may feel the same way.
I came to the ER at 12:30 and was seen, but my doctor left to get my lab results and I haven’t seen her in 3 and a half hours. The staff here forgot about me and left me alone in my room for an extremely long time.
My daughter was there 4 weeks….intensive care was ok but minute she was put on 6 floor it was totaling discusting…..walked in to fine her laying in body wastes, soaking wet from leaking iv, feeding tube unhooked running down her side, …
Worst experience in my life. CNN’S were rude & were passive-aggressive. I was there for cancer treatment & was treated like an inmate at a prison! ! Never take a loved one there.
I’ve been in the waiting room for almost 5 hours. They put everyone in a room and come ask personal information in front of everyone. I’m sick. I’m exhausted. The last thing I need is to sit here for 5 hours in pain. The funny thing is that …
I’d give negative stars if it were an option. Avoid this hospital by all means and if for some reason that is not an option, DO NOT LET A PATIENT STAY THERE UNACCOMPANIED~definitely poorly managed as the staff have no patience and nothing left to give. They are frustrated, short fused, and will not be taking care of your loved one.
My wife is currently in the cardiac care unit and we feel that she is receiving excellent care! She has been in a lot of hospitals around the country and we have not had better care anywhere.
It sad I have a 8 month difficulty breathing and was transported by ambulance and they stick him in the waiting room been over 4 hours for him to be seen I will not bring another family member here agin
sad that the employees have to cross a street and wait forever for traffic. You would think all the money this hospital makes the best they could do it make a ramp of some sort so the employees don’t have to wait out in the cold to get to and from work!
traveled 3.5 hours to come here to get cath procedure done for my heart. my check in time was 8:30 am it is now 2 pm and they still don’t know when I’ll be able to get in to the operating room haven’t eaten since 11 last night. was was told that I was going to be one of
EMMC is a great place to work and it is a wonderful place to receive medical care. My son had to get a chest x-ray recently at the EMMC healthcare mall on union street. All the people there were very nice and the tech was great with my …
So I had a heart attack. Middle of the night pressed my call button. No answer. Saw charge nurse seated in front of cardiac monitors, head back, mouth open, snoring. Reported this and was told I was smoking in my room after my heart attack …
That dirty fat blonde at front desk, should not be workong there
My brother is going to commit suicide and you guys keep just telling me “this is what we do”. …
Worst experience ever! Rude, condescending, Zero answers, zero help, some of the nurses were okay but not many. Dr. should retire.
I will never take my son back to this woman. Or hospital for that matter.
If you are having mental health issues do not go to EMMC. Find another location, go to a clinic, your php, call the hotline, higher ground, anywhere but here. If you do go, expect a prison like, dirty facility with little to no …
I clearly gave a one star because I passed your covid test no problem and I am not sick and I can’t even go buy food at your Cafeteria when my fiance is at your hospital now that’s pathetic
How can a patient write you as 5 star, knowing you are trying to shove a contagious patient with wounds that have not healed out the door. Potential infection possibilities to the public, and be the place the infection happened to …
Billing department is absolutely incompetent. On one occasion they charged me for services which were supposed to be covered by insurance. On two other occasions they billed an insurance plan that expired 4 years ago. They have yet to …
Came to the ER for the 1st time here ever. I was in the waiting room for 3 1/2hrs and 2 hours in a room i still have not seen a dr. This is ridicoulous. I am pregnant and in pain. Zero stars for me but i didnt have a choice than to give 1 star. Ugh! Never again.
I had a very bad experience at this hospital not once but twice. And for the nurse that got in my face and yelled at me ought to be fired. You do not treat people like that. I will not ever go back there again.
If i could give 0 stars i would. Icame an ambulance and left almost 5 hrs later without being seen. The IV was taken out and blood started dripping down my arm. People can die there waiting to be seen. Very upset wouldnt go there again.
This place and abomination they had my 65 year old grandfather sitting in the hallway for 4 hours with a broken back… 6 crunched Vertebrae. Pathetic really. Not to mention my mother‘s still waiting for a bed for surgery she needed two days ago emergency surgery.
One of the worst experience of my life I’m honestly looking into a law suit having trauma and panic attacks from the way I was treated left practically naked in the waiting room cant even talk and they are yelling at me about puking shoving …
I went to er in October. I was given a pain med that is very strong and was not told I was getting it until after I asked why I was so light headed. That is when I was told I was given Fentanyl. I was not happy. Then was given another pain …
I have no complaints about the hospital. I have a problem with the young man who works for security at the entrance to the Webber Building. I have a disability placard on my mirror, it was 17* out this afternoon, and I just left the eye …
Northern Lights Cardiology in BangorI feel it’s the bestCardiologyIn BangorThe staffAnd doctors treat you like family,I always enjoyed my visit there, keep up the awesome work always Dan Bowling 💓 …
Staff were extremely abusive and dishonest, I even witnessed some of them laughing at a woman with a disability. I have PTSD and suffer from flashbacks and night terrors involving the way they treated my partner and I. The management is …
The Drs are overworked, the nurses are under staffed, 🤫 the hospital is currently firing a bunch of the Hospital Drs which will negatively effect your care at this hospital. Oh and the people running it, the execs, they’re inept morons that …
Id give no stars if I could. Got treated like an animal. Left for 2 hours in agony agter having colorectal surgery. Got up set and was in tears and was told to stop or id get a disordly condict charge from officer grienier who is stationed …
My son has been at the ED 3 times in the last 2 weeks for depression. He is bipolar/sociopathic. He has been manic for months. He went in for help. They called me to ask if they should let him go home. I told them no. They sent him …
AM I GOING TO GET A RESPONSE FROM EMMC TO THIS REVIEW OR NO? . . . Don’t go to EMMC. I liked the Dr.s, but they are overbooking them and they cannot give proper care. They will book you in whether they can treat you properly or not. It …
I went to the emergency room on 7/21/21 and I waited for over 4 hours before I was seen the doctor that came in and saw was doctor hope didn’t even examine me just asked 1 question and left never saw him again while I was there. He is a …
I would give zero stars if I could. My son is in the ER there today and I have found the women I have dealt with to be absolutely void of compassion or respect for my son. He actually went back today after waiting so long to be seen Monday …
Took my mother in law in for chest pain. We waited for over 3 hours with no updates of any kind. I finally found a nurse who told me, “there’s a lot of sick people here. She came here for a reason: to be seen” Wow! Nice customer …
I arrived at ER when it was very hectic. I received very prompt care. There was a time lag getting to the 4th floor but once there I was very happy with the care and comfort. The nursing staff paid attention to what I needed and everything was accomplished in a friendly and private manner. Thank you
Even though there were times I received fair treatment most the time I did not. Also considering family and friends that also received services I’d have to say that I am extremely disappointed. I give overall quality of all services an F be …
At the Er for my daughter she’s been puking and is not eating or drinking anything she finally asked for a drink of water had to ring the bell twice to get a nurse in here and the nurse didn’t like so she it gave me attitude because The …
I recently had a scheduled stay at the hospital for a medication change. Everyone that I dealt with was wonderful. The staff are all incredibly compassionate and caring- I felt well taken care of and totally appreciated how they all were …
Patient care an patient service is ridiculous. High upper management in Northern light needs to be address travel an hour away get twice the service and care. Poorly managed.
Just had a bought with an obstructed small bowel, had to spend 5 days on my back as part of the treatment process and I wanted to thank all the Doctors, PAs, Nurses, CNAs, housekeeping staff, imaging folks, lab folks, dietary folks and transport folks for their assistance during this uncomfortable time. 3rd floor merritt ??
I don’t give out man 5 star reviews but in this case its not even a second thought. I read some of the other reviews and cannot speak for other areas and care departments of the hospital but the pediatrics floor is down right unbelievable. …
Caught a nasty case of C. diff that caused me to lose 30 lbs in 3 weeks after I went here for an emergency delivery of my preterm baby. No one warned me of the dangers of c. diff as a postpartum mom who’d been given prophylactic antibiotics …
Dis-functional administration. The nurses were not notified of certain medicine I was suppose to take. I would have to tell them or ask them for it. I gave them a complete list of the medicine I was suppose to have and the amount. …
Absolutely aweful! Took hours to get an emergency MRI which I was transfered there to get by ambulance. My vitals were taken one time, no pain medicine given the entire time and when I was told I had herniated disks causing the pain they …
The nurses were great. The view was wonderful – it made my stay so much more tolerable. The food is pretty good, if bland and repetitive at times. The staff sent up cinnamon and raisins by request for my oatmeal. The hallway art is intriguing and informative at times. Thank you!
My experience has to do with the 6th floor and the cardiac doctors and nurses. My Mom was transferred to EMCC from another town due to severe chest pains and a cardiac history. …
I find that people with serious conditions get treated quickly and well here. Everyone from housekeeping up is very helpful. Stand for one minute with a confused look on your face and someone will ask if you need help. Sorry to the …
Just took my father to his dialysis appointment today. He waited 40 minutes in a small waiting room with 13 other high risk people, practically sitting right on top of each other. An elderly lady spoke to a staff member about the crowded conditions and her concern due to the virus and was told ‘too bad, it happens.’
Almost always takes 4 hours to be seen let alone actually taken care of even when you get a room. My personal experience as well as family and friends say that you are paying to sit, sleep, and watch TV. You might get your vitals, blood, …
First off this hospital doesn’t even deserve a star, secondly I do not recommend northern lights emergency department. Came in by ambulance last night 10:30pm struggling to breathe, heart racing, and trouble staying alert and was made to …
Waiting in ER for 4 hours and counting. No emergencies came in while waiting night of Oct 5. Room full 8+ patients had vitals checked once in 4 hrs. WTH
Both myself and my father were in here several times. The facility is clean, the quality of care is world-class, the service is friendly, the food is good, and the building is absolutely beautiful, especially since the renovation. I would …
I want to let everyone know that the entire staff at emmc was amazing. Our mother has spent several months there. She has made many friends with the staff. Among the amazing Dr’s and nurses and there were alot of them. A very special thanks …
I went into EMMC with a stomach pain — was diagnosed with appendicitis — and operated on all within the same day. I want to let anyone reading this know that my experience there was absolutely marvelous! The ER doctor and staff was very …
Dr. Gilman delivered and saved my baby with God’s help. The nurses took such good care of my premie while we there for a month. She had great serverices all around love going back for her appointments to visit them. Now one particular …
My daughter went to the emergency room because of major pain in her abdomen. She got there at 6 am and not a sole in the waiting are. She sat in the lobby crying of pain for over 2 hours before some came to get her. When asked what was …
The service/ nurses were not the best, the short story is, my mom is a drug addict and she went there due to her having a heart attack, and they treated her like she was a scumbag and not with good care. She is still there, but I have no …
My father in law went in for a fairly simple procedure- adding a feeding tube which is complicated by his ALS, diagnosed a few years ago. My mother in law called ahead to explain his progressed neuromuscular degenerative condition, that he …
This place is ridiculous. No communication, no compassion. Rude people who have no idea how to treat patients or their families. Patient areas are dirty. What a wreck. I guess it’s better than nothing, but geeeeeez. …
Discharged and delivered highly dependent patient to a locked house with no clear plan of action/support for a SAFE transition home….despite reassurancesfrom several staff that this would NOT happen. …
Five years ago on May 20th is when my dad passed away. My dad was working in Bangor, Maine. These doctors and nurses did everything in their power to save my father. They did the best they could. From the bottom of my heart…thank you to …
I don’t know where to start. My husband is patient now. It’s horrible. First doc came in. Called him someone else’s name. I corrected him. He said oh yes that’s who I wanted. I asked if he knew who he was seeing. He became arrogant …
This is the worse hospital I ever went to. I been there 2 times and both times was bad the nurses where rude. And your in the waiting room in pain and really sick waiting for hours. Who ever reads this review ST JOES is so much better. They treat you with respect. I can not say that for eastern maine hospital.
The people here are truly top notch. In talking with who I have spoken with it appears that the behind the scenes policies are the biggest issue with “northern lights” Not enough staff, not enough funding, but this hospital is always …
Possibly the worst emergency room and hospital I’ve ever been to. They are totally dysfunctional give conflicting information or inefficient and they had zero interest in patient care
Truly a giant behemoth of inefficiency and poor service. The bigger they get, the worse they get. When you call, expect to be on hold for long periods of time, expect to wait several months to be seen for routine care, expect to have …
Stop worrying about what the building looks like and make it functional. For example hire some doctors. It is beyond inappropriate to staff so little and think you can even provide minimal emergency care to this area. You are not a hotel. …
I would give it no stars if that was an option. Absolutely a horrible place. Medication mix up with another patient that was never fixed, still to this day having issues with pharmacy and insurance because of this unbelievable error. Never …
Had been a patient here last year and was so impressed when my friend got sick I had him moved to this hospital….what a mistake! The care here has gone to the toilet. The nursing staff could care less about the patients too busy talking …
I was transported here after I got rear ended in a fairly serious car accident. The nurses in the ER, the ICU, and on the regular floor were all so upbeat and on top of their game. They made everything a lot less scary, especially when my …
Had my son here last year. My labor and delivery nurse was pompous and had horrible bedside manner. I was not informed on what was going to happen as a first time mom. I felt disregarded and trivialized the whole time, except for 3 sweet …
Facility itself is run down , shared rooms ( 2021 shouldnt be a thing ) , poor to nonexistant communication with family on our ALOC family member . When you ask questions providers seem offended . Theres no help to help with adls , short staffed and unavailable staff on the floor.
This place is not were you wanna go if you want actual help, I got charged 1,1000 for Mr.Libby to come in and tell me my symptoms were just my mental illness and basically told me he didn’t believe me. I spent 4 hours there and all the …
I went in for Covid-19 when it first started and the doctor diagnosed me with covid on my discharge notes. They lied on their paperwork to the insurance company and said I came in for respiratory issues and it wasn’t Covid-19 related and …
Although the Dr and nurse we had were very nice, it took almost 6 hours for anyone to look at my daughter who was having difficulty breathing. That was scary waiting because no one even checked on her. The emergency department is run down …
My most recent experience at this hospital was horrible. The patient I drove to the ED had to wait for 3 hours and 15 minutes in significant pain before she was even brought into a room, and the waiting room wasn’t even halfway full. During …
I have to say, I’m REALLY disappointed in the lack of info and pictures, on the OB department or anything for that matter. I’m supposed to be giving birth in Bangor in 10 weeks or so, as I see the doctors at maternal fetal care. But I’m …
Run away from this place. A family member ended up with sepsis from this place two times and almost died both times. I also had knee surgery here, Dr. Oldenburg was the surgeon. I had a pain block in my leg so I was awake during the …
How is anyone supposed to rest to get better here? People are in and out of your room constantly, the nursing station is super loud, and everything beeps constantly. I have been on this floor for 4 hours and have been woken up 6 times by …
June 15, 2021
My father is in your hospital (for the second time) as I am typing this. He was told to to go to the hospital ( he went in June 14) and there would be a room …
Lots of “miscommunication.” My son was being held here against our will and he is not sick. I said I wanted to take my son home or transfer to another hospital and I was told NO! After previously writing about using our home vent they …
The nurses and staff were really pleasant and caring, but the overall organization was terrible. The transfer from day surgery to recovery to an actual room was close to a 6 hour process, that’s not including the actual procedure time. …
The nursing staff was great, but it was painfully (literally) obvious that they were terribly understaffed. That is about the nicest thing I can say about this facility. It would be generous to call the doctors competent, and doctors from …
I’m assisting a patient that needs to be seen. I’m following the directions they have posted, but because of the persons chest pains they are nauseated 🤢 the Emergency Department Entrance Nurse tells me I have to leave until the person is …
The staff and crew here have been amazing. My father has been here over 6 weeks now fighting cancer. They have gone above and beyond to help make this time a little better. From the cleaning crews, to the dietary people, to the physical therapists, and of course, the AMAZING Oncology Doctors and Nurses.
Response time is terrible, limited contact with my dad and little to no care provided. It was a shame I had to bathe him because he was not offered hygiene care all day. We have waited too long for answers and the communication amongst the …
Gave a one star only because the psych nurse was friendly and decent to deal with but the overall experience was awful. Brought my child to the ER for a psych eval and was taken to the observation room to wait with other patients per …
Piss poor care from nurses after surgery, and are unprofessional. Shouldn’t have to lay in bed for hours in pain because “they don’t know what else to do” or call them more than once for help. Wouldn’t recommend staying over night, you’re better off going home.
I have to write about my experience. One year ago today Oct.15 I had a double bypass surgery. I want to thank Dr. Hoffman and his amazing team for saving my life. Unbelievable! ❤I know I was in good hands during my stay. I also have to thank the wonderful 6th floor nurses who took good care of me. Awesome! Thank you so much! ❤
Careful, some doctors here will be sure to miss your diagnosis the first time so you have to come back for double and triple treatment they get paid more money for. I’m sure that’s natural though, when you tell them you have something, they …
I had sudden, severe abdominal pain. Unlike anything I had ever felt before. I took an ambulance to the ER and didn’t have to wait too long to be put in a room as it was a slow night. …
I had to bring my child in for an evaluation. I was told he just needed a covid test and then he was getting admitted. We were there for several hours and all that was accomplished was going to several different rooms just to sit there and …
This place is an absolute joke, you’re better off seeing a witch doctor. They operate at a snails pace, its quite obvious the patient isn’t at the top of their priority list. I will never return here for as long as I live.
The ER was absolutely top notch when I arrived there in the early hours last week. I was extremely dehydrated from a stomach virus, my heart rate and BP was through the roof, and I was feeling pretty awful. I was immediately brought into …
My husband was admitted and spent 10 days as a patient, I was not allowed to visit him. When he was transferred to another hospital EMMC called me and said I could pick up his belongings, when I did his wedding band was missing. All of his …
I’d give zero stars, but that’s not possible. I had a medical emergency months ago and we’re still arguing about the bill. I suspect there is upcoding and overcharging and have been in constant contact with their financial counselors who …
I visited this location because of a COVID scare. The nurses that do your assessment when you first walk in were some of the most mean, quick, and judgmental people I have ever met. Today my stepfather went in for a CT scan (as requested by …
If I could give zero I would I have had total of 6 heart attacks in the last 15 days had two caths then told will need to have one more. Was sent home that night with out meds to have another heart attack went back told by the doctor he …
They let visitors make important decisions for a terminal cancer patient care. Did not notify the power of attorney on anything they should have. Allowed visitors in his room that were never supposed to be there. And the power of attorney’s …
I have an MRI schedule and told before you have your MRI you need to get undressed.
I have been getting MRI for at least 27 years never did I get undressed because …
Parents went in for covid, and were told my mom wasn’t going to make it. They insisted she was on oxygen at home when she is not, they had food that wasn’t really edible (cereal for someone with a sore throat, really?) they bruised her arms …
My mother received excellent care and the entire staff were fantastic to deal with. The communicated with us well and even explained the medical stuff in plain english that was understandable.
Eastern Maine is trying to cut costs at an extreme danger to patients by trying to pass off Physician’s Assistants as doctors. I went to the EMMC to see a doctor. I waited HOURS. Finally a nurse comes in and says the doctor will be with you …
Don’t send your loved one here. The nurses are nice enough (some of them are better than others) but the quality of care is deplorable. My boyfriend got brought in from a smaller hospital to have surgery here. His roommate coughed his …
This is the most disgusting, rude and incompetent hospital in the entire country. Look at the other reviews. I dont even need to much about the experience my family members had, because all the other reviews are basically the same as this …
I brought my friend and her daughter to the ER..they were seen in a reasonable amount of time…unfortunately trying to leave was another story. I came back when my friend said they were printing off discharge papers. I ended up waiting over am hour once I got there.
I have had two major bowel surgeries performed here in the last six months and have stayed as an inpatient for a total of eleven days. I can not say enough nice things about the wonderful staff and facility. From the admission process …
My husband was recently released after being in the hospital for four days for what they said “could be deep vein thrombosis”. He was not given anything to eat for 27 hours and did not receive any water for almost 17 hours after asking …
I was transferred life flight ground from a smaller hospital. I was treated with nothing but respect, care and kindness from all staff starting from ICU they saved my life , to step down who did nothing but encourage me to press on and be strong and fight . Thank You for taking such great care of me .
A doctor at another hospital suggested my mother ” be given medication to make her comfortable and let nature take it’s course”. We had her moved to Bangor, where the level of care was dramatically better. They treated the complications she …
This place is horrible. I was a patient there for a week and my mom has been a patient there several times. There is NO communication between departments, staff, or family. They over promise and underdeliver but think it is okay to operate …
I can’t imagine how this place keeps it’s doors open. I live 9 hours away and my daughter is in college in Orono. Twice in one week my daughter has been brought there for very severe acute panic attacks and suicidal ideation. They then had …
These nurses, staff as a whole, NEVER keep family informed. They are all about passing the buck. No updates, “no idea…I’ll check”, don’t make promised phone calls for procedures …..my elderly parents DREAD going here!!! Hours of waiting …
I have never been to an emergency room prior to my recent visit at norther lights, and it definitely was not a very welcoming atmosphere at all. The staff were astonishingly rude and filled with attitude. My visit was spent waiting around …
Id give it 0 stars if I could. Currently a patient here. I haven’t been able to order my food someone has chosen it for me. I’ve been here since Monday its now Wednesday and I’ve had 3 slices of toast and fruit cups since I got here. I was …
Absolutely absurd how this hospital operates! Wife having chest pains and I can’t stay with her in the waiting room! Wouldn’t even let me in to use the bathroom have to wait in the parking garage. Upper management needs to have some compassion for the patients and visitors.
Gave it one star because it’s the only way to write a review. The emergency department is nothing but a water of time. They need to be able to provide for people. I say in the Ed waiting room with someone for more than 4 hours, and not one …
Need emergency Dialysis charge nurse in emergency room refuses to help told me I can check in but under no circumstances is she going to allow me Dialysis. I am stage 5 kidney disease and need to be treated.
I am from Virginia and broke my hip and was sent there for surgery. The group on floor 3 were absolutely wonderful, knowing I was alone they took me under their wing, in helping me recover and with the logistics of getting me home
To all my angels 36b, I love you
The hospital it self needs work. And there is poor management and communication. BUT some of the nurses and doctors have been really great and have a talent for medicine. Like most places there is good and bad.
I have a family member on the 1st floor in I.C.U who has 4 separate cancer diagnosis right now. He is extremely sick right now and how the nurses treat him is WRONG!! He can not control his bowels because they are full of cancer and he has …
Staff lack compassion. Nurses just there for a paycheck. Security is a bunch of cop wannabes. And people have caught on that if they take the ambulance, they get seen first and not have to wait all day and night. Sitting here today, 3 …
Gave birth at this hospital, WORST experience EVERRRR!
I’m fairly certain that I was given Pitocin even though I was already nearly at the point of pushing naturally and requested that I was given NO medication …
My wife went here for surgery. The surgical team was excellent in my opinion. They did exactly what they said they would do and we were feeling great. Then came the hospital admission post-OP. My wife barely received any care at all from …
We were very pleased with the care that my grandmother received at Northern Light. She was able to come home much earlier than anticipated. I chock that up to her determination and the great team. Everyone was very nice and professional.
We’re from out of state. Husband was in an accident while we were on Family vacation he was flown here from Caribou. After I brought my children back home and found child care etc I came back here to be with him. I have done nothing but …
This hospital is terrible. I am a patient of the family residency program. I had covid and I reached out several times to get antivirals, they told me someone was going to call me back but they never did. I waited so much time that I passed my window to take the antivirals and now I have to suffer worse symptoms than I should have to.
Ill give it 3 stars its a complicated story well 3 stars because this place is huge and looks super nice at the maine entrance but they lied to me i was out messing around on my dirt bike and smahed my head on the pavement blood …
Went to ED for Chest pain high bp
The care I received from nursing staff and Dr. Libby was top notch. Zero complaints. Dr. Libby is one of the best EM docs I have ever met.
— Update — It is now 5 months later and I am still working to get this insurance issue fixed. New claims are still going to the wrong place and now I am now in daily conversations with insurance companies trying to fix this clerical …
Only complaint is walking through the cafe and seeing everyone’s saturated masks sitting on the tables with zero sanitization practices between table uses. Seems counter effective to COVID control. This makes other practices seem like a …
The surgeon told my mom there was nothing he could do. She had colon cancer and all he told my mom was that his sister had the same type of cancer and she died within 30 days. I had to bring her to central maine medical center in lewiston to save her life!
In any business, culture starts at the top. After what my family experienced yesterday I can assure you that the culture at this hospital is beyond toxic. It is time that Tim Dentry, the President and CEO of Northern Lights, pack up his …
Came to this hospital to get tested for seizures. Which is a 5 day process. First thing they did wrong was after asking me for my list of allergies, they then offered me strawberry jelly on a sandwich. I told them I was allergic to …
If I could give minus 5 stars, I would. If possible…GO TO ANOTHER HOSPITAL! This is the definition of a terribly run hospital.
My wife and 2 daughters were in a bad car accident and were transported by …
Great hospital! All the staff was friendly and professional. The hospital is clean and much of it seems newer. The food is good too. I had two babies here in the recent past and can’t say enough good things about the quality of care I and …
Not impressed by the way this isn’t brielle Ladd it’s her father Jeffrey. This hospital has left me in extreme pain for past 3 weeks and I have incurable brain cancer…. I’ve told them over and over what is going on and it’s like they are …
My wife is in the hospital for the second time in two weeks…. She now has a dr that’s verbally assaulting her with her words….beginning to think class action law suit for this hospital something seriously needs happen with this place….. …
The older lady at the front desk by the main entrance was extremely rude. I was nothing but nice to her and she had a terrible attitude. I’ve never been spoken to like that by anyone let alone someone who’s job it is to see people on possibly the worse days of their lives.
This hospital does not care about its patients. In fact this hospital will purposefully hire people who are willing to break HIPAA laws just so they can stock people. Recent allegations show a patient being stalked by three different …
After one of their doctors performed a nonconsensual cesarean, I tried reaching out to EMMC to try to reach some resolution. I was told there was no way they could guarantee that I would not be placed in that same doctor’s “care” if I ever …
I had a great experience at this hospital and was treated top notch by all medical professionals that I was seen by. My only complaint would be the nasty unappealing food that was served but by any means that was the least of my worries. Would highly recommend this hospital. Thank you northern light for all my medical services.
Northern Light Eastern Maine Medical Center billing department billed me, a Veteran, for two co-pays after I visited a NL walk-in clinic on Resort Way in Ellsworth, Maine. When I received the bill I explained to billing that I do not have …
Billing department is a joke, can’t get anything right, then they fix it and send 30+ pieces of mail all at once for each separate payment item. You think people have the time to open that much mail?? Send it as one billing statement like …
Took my father to the er for chest pains. He has really bad heart issues and history. 11 hours and still sitting in a chair in a waiting room. And not one person I’ve talked to has been helpful. I understand medical staff is busy, but this is not ok!!
Brough my husband in for possible heart attack and am made to sit in the parking lot to waitand see if he lives or dies 😡Called care manager and then waited another 45 minute’s after I talked to her to get information or to go in with …
UPDATE: I think I’ve experienced thirty-seven instances of being denied vitally important details/information since I first reported Cancer symptoms to St. Joseph’s and Northern Lights in mid-April. I was just told one minute ago to only …
We we’re here for three days being told we’ll be able to leave, then the day we are supposed to leave we find out that the plan was changed without either of us being notified and while everyone was still saying we’ll be good to leave on …
My grandmother went to the emergency room in July 2022 for heart issues, fell going to the bathroom without assistance, and had to stay an extra ten days. We also have photos of her bruises. Also, there was human waste smeared on the side …
Ridiculously incompetent staff.
I went to the ER for some very unusual arrhythmias (which I had never had before since I am a healthy 21 year old) which was concerning to me. If my condition …
Absolutely terrible. Do not recommend to absolutely anyone. Recently went to the emergency room, one week post op from an orthopedic surgery at a different facility. I was unable to walk because of this. I was in 10/10 pain, constant …
Dr. Sobowale and all of the labor and delivery + postpartum team made my birthing experience more than I could ever, ever dream of. It’s been a year postpartum and I’m now moved away from Bangor, however I reflect on the quality of services …
My sister passed on Monday at this hospital. She was in comfort care and waited for hours for pain medication. The nurses were not great with the exception of one. There was also one CNA named Falon who was absolutely the best. If you …
I had the worst experience at the emergency room. Went there because I was having an allergic reaction to an antibiotic that had been prescribed to me and I was feeling short of breath. Had hives all over my body that were extremely …
I went to the ER to be treated. After waiting for an hour the doctor took me into an exam room off the waiting room in the ER and then brought me back to the waiting room. After waiting another 45 minutes the phlebotomist took my blood. …
My nurse was cute. I did have to wait until had a seizure to get the help I needed. I’m not saying I probably wasn’t a handful but I don’t understand why I had to wait so long. I think it has something to do with the sickest patients get …
Best Hospital!
Everything is all together
Great staff
The ER is a nightmare.
Everyone here is nasty to talk to.
They are very caring
Be couse god is there with u
There here when you need them.
Great care by caring people!!
Get the tuna melt on white with fries
Very good care here
This hospital is in need of a serious investigation.
Honestly
… I dont know what to say. What the heck is going on here? Is this a hospital.?
It’s a great hospital
I worked here for 3 years.
The pediatric floor is top notch.
Hate this hospital .
If I could give 0 starts I would!
Trusting than our local hospital.
Be an accommodating hospital, embrace new culture!
One of the best hospitals in the state !!
Killed both my parents
Took over hour to sign paper releasing me
Friendly and helpful staff. Made me feel at ease , thank you
my son is still in there! I have not heard of any complaints yet!
Worst hospital ever!
Understaffed and the worst hospital food I’ve ever come across
The team at the Hampden family medicine office are great!
On hold for forty minutes, nurse made jokes about my personal details
I have no issues with the care they provide.
Great service. I had an operation done on my back and now I feel awesome everyday
Very slow care.
Emergancy room is the worst.
Very much lacking help.
Go to St Joe!!!!
I have yet to have a bad experience here. Then again I don’t come here that often. I wouldn’t mind working there if I could.
My Wife and I have been waiting to be seen by walk -in care, going on 2 hours now! Not happy with the service here at all. Crappy service.
If you are reading this, I am begging you not to let your loved one go to this hell hole if you have ANY other option!
My friend was made to wait 4 hours for the ER and then left on a stretcher in a hallway and forgotten about.
their billing is a horrific mess. they do not bill correctly and then takes years to straighten out if ever it gets straightened out.
Doctors were dismissive and uncaring, did not listen at all
The new rooms are stunning and state-of-the-art. The staff is wonderful and knowledgeable.
I tried 11 times to update my insurance info to no success, it’s like they refuse to accept anything but the meager amount of cash I make each week
Wait time is low. However. Making an appointment is difficult for the lab. They don’t check your orders and try to send you in circles
This is the poorest excuse for a hospital I have ever experienced. The heart surgery was BOTCHED.
The employees there are to busy with there phone’s and each other, to help patients with needs. Do go some were els for medical needs…
Billing needs to be fired and replaced. You will never get a call back and they will never send you documents you request without 5 calls to ask where they are.
I was just released from that joint.
I hope that their rep would contact me about a somewhat troubling incident that I experienced there about sixty minutes ago.
Absolutely horrible experience, see why more and more people are going out of state for treatment and surgeries. Place is understaffed, no bedside manner it’s quite a joke!
They don’t have their heads on straight,they confuse patients family and friends when giving information to them about the patients health, one moment they say one thing,the next they say the opposite of what they said and back again,don’t get people’s hope up for nothing
I was very disappointed with the way I mistreated at this facility.They are now strictly a profit based Corporation interested only in profits no patient care
Friend went there after suggestion from an off duty nurse that he might have a brain aneurysm. Been waiting 4 hours and still hasn’t seen a doctor or gotten attention.
Was there while my Hubby was getting a cardiac Cath, I wanna say ALL the nurses and Doctors were AMAZING. I highly recommend.
The appointment was quick the staff in the imaging area was friendly.
Waiting room experience wasnt the best. However once you’re in the staff is wonderful everyone is incredibly nice and helpful and in room wait times are shorter than most places!
The staff was very friendly and very concerned about me my nurse was absolutely the best nurse ever her name was ashton.
If I could give a zero I would they hav ed you sign a HIPPA form bring admitted but that’s a joke cause the was no confidentiality the entire time my wife was here the PA didn’t even have any!!
Stayed for 5 days for and emergency pacemaker. Everyone was wonderful and caring and professional. Thanks so much.
Bad nurses on night shift think that they can make there own rules.on t Last night I was subjected to junkie’s and Derick and angile refused me my medicine when asked . made me wait three hours extra because they didn’t want to give it to me and I will not come back to grant four
It is one of the most impressive medical facilities impressive in terms of buildings care quality of care scope of care it is a medical city but also the staff medical and support nicest most curing people I’ve ever experiencedit is a most positive experience
The emergency room is slow I’ve been waiting here with my fiancee bc of her stomach is swallowed up and is rock hard and they said that everything was fine and I know it’s not bc we been here 3 different times and it’s gotten worse for her and they still won’t help
This hospital sux will never take family here not only was the staff horrible they don’t inform you of anything if had to do it again would take my chances with death
New tower is beautiful. Ob and NICU staff were wonderful. My family is go grateful for the care we received.
Very very disappointed in the care my brother is not getting everyday grant 5 no matter when I arrive to visit he is in a wet bed never washed only bath he has received was by me his left side is no longer functional and on the board of …
Offering many vital services to Maine and beyond. Medical imaging, orthopedic surgery, neurology, neurosurgery, obstetrics, physical therapy, occupational therapy, oncology, pediatric, many other inpatient and outpatient services.
I went to the healthcare mall today and tried to break up a fight and when the guy came after me i yelled at sandy the security guard and told him you’re not going to stop him 3 times and he just starred at us and told us we need to stop …
Various types of medical practices and good upgrades over the years. Currently going through a constructive phase which makes finding what you are looking for an inconvenience, though staff is vigilant to help you find the way you need to go.
My husband went there for his left side being swollen and barely able to walk and the emergency room did nothing for him plus made him have to walk down town bangor. You doctors need more education obviously or find another profession
Great place to go 1. if you don’t want to live, 2. want to be treated terribly, 3. don’t want help or 4. if you want a super bug infection.
there birthing aria and nurses whaen it came to that was great but there emergency service is horable i thought i was going throw apendisidis and they took cat scans and mris told me if i died it would be my falt so i went to lincolin after …
My husband and I have both stayed there several nights and we can’t say anything bad about the staff and our overall experience there. Everyone was very attentive and thorough.
This hospital has disgusting policies centered around profit, not patients. Make no mistake, it’s a business. Go to Saint Joes instead!
I learned that the hospital doesn’t know everything there’s still much to learn and now they will I rate them a one because of the emotional damage bestowed upon me from there organization I can only hope they will continue doing better work for other people in the future
Horrible…uncordinated effort to transfer my wife from Bangor to the Lafayette cancer center…3 times she has had to wait hrs after her proceedure to get transported to the cancer center for her internal radiation which makes a 10hr day …
horrible experience, was there for 10 hours with no answers, was left in pain for over an hour after requesting the dr, they lost my urine and neglected to tell me until over an hour later, denied my request to speak to the head nurse, dr was rude, overall unpleasure experience.
Waited waited for doctor and or nurse all day. Waited over three hours to be checked out once it was decided. The nurse said she had not looked. I saw her twice in 12hrs.
Since my father-in-law needs bloodwork done constantly due to cancer care, as well as an iron-deficiency issue, his veins are a challenge to find for the needed care. He was sent to EMMC to have a (temporary) catheter put in, so he could go …
Absolutely terrible place my autistic son sat in the emergency room 7 hrs and they wouldn’t do blood work or cat scan after having multiple seizures
Worse hospital in the state of Maine ! The care on the 5th floor was Horrible. Bloody gauze pads on floor along with sheets and robe. very dirty place! Patients are neglected and have to fend for themselves.
A warm and compassionate organization who focuses on your health and your concerns. They have a positive impact in our community in so many areas. Thank you for standing out and being awesome!
I had to tell my primary care physician that if I ever need surgery for anything I’m not going there I would rather die the surgeons have no respect for the patient and the caseworkers don’t help with anything
Hard to be stuck at the hospital… But despite that the place was clean and for the most part friendly… There are a couple nurses to avoid…
I would encourage anyone considering medical attention or a procedure to check out St. Joseph’s hospital first. I don’t trust a hospital that’s for profit and trades on Wall Street!!! And truly take a look at other comments on here and you may feel the same way.
Still here waiting been 12 hours now i highly recommend you go elsewhere
I came to the ER at 12:30 and was seen, but my doctor left to get my lab results and I haven’t seen her in 3 and a half hours. The staff here forgot about me and left me alone in my room for an extremely long time.
My daughter was there 4 weeks….intensive care was ok but minute she was put on 6 floor it was totaling discusting…..walked in to fine her laying in body wastes, soaking wet from leaking iv, feeding tube unhooked running down her side, …
Worst experience in my life. CNN’S were rude & were passive-aggressive. I was there for cancer treatment & was treated like an inmate at a prison! ! Never take a loved one there.
Great care from a very experienced staff who are genuinely there to help people!!
I’ve been in the waiting room for almost 5 hours. They put everyone in a room and come ask personal information in front of everyone. I’m sick. I’m exhausted. The last thing I need is to sit here for 5 hours in pain. The funny thing is that …
I’d give negative stars if it were an option. Avoid this hospital by all means and if for some reason that is not an option, DO NOT LET A PATIENT STAY THERE UNACCOMPANIED~definitely poorly managed as the staff have no patience and nothing left to give. They are frustrated, short fused, and will not be taking care of your loved one.
If you want to know what uncaring feels like, go to this rude ER.
My wife is currently in the cardiac care unit and we feel that she is receiving excellent care! She has been in a lot of hospitals around the country and we have not had better care anywhere.
It sad I have a 8 month difficulty breathing and was transported by ambulance and they stick him in the waiting room been over 4 hours for him to be seen I will not bring another family member here agin
sad that the employees have to cross a street and wait forever for traffic. You would think all the money this hospital makes the best they could do it make a ramp of some sort so the employees don’t have to wait out in the cold to get to and from work!
traveled 3.5 hours to come here to get cath procedure done for my heart. my check in time was 8:30 am it is now 2 pm and they still don’t know when I’ll be able to get in to the operating room haven’t eaten since 11 last night. was was told that I was going to be one of
EMMC is a great place to work and it is a wonderful place to receive medical care. My son had to get a chest x-ray recently at the EMMC healthcare mall on union street. All the people there were very nice and the tech was great with my …
So I had a heart attack. Middle of the night pressed my call button. No answer. Saw charge nurse seated in front of cardiac monitors, head back, mouth open, snoring. Reported this and was told I was smoking in my room after my heart attack …
That dirty fat blonde at front desk, should not be workong there
My brother is going to commit suicide and you guys keep just telling me “this is what we do”. …
Worst experience ever! Rude, condescending, Zero answers, zero help, some of the nurses were okay but not many. Dr. should retire.
I will never take my son back to this woman. Or hospital for that matter.
Nurse’s were great, bedside manners were good and helpful day shift are awesome.
I spent 6weeks there. Food was great. Overall the staff was superb.
If you are having mental health issues do not go to EMMC. Find another location, go to a clinic, your php, call the hotline, higher ground, anywhere but here. If you do go, expect a prison like, dirty facility with little to no …
I clearly gave a one star because I passed your covid test no problem and I am not sick and I can’t even go buy food at your Cafeteria when my fiance is at your hospital now that’s pathetic
How can a patient write you as 5 star, knowing you are trying to shove a contagious patient with wounds that have not healed out the door. Potential infection possibilities to the public, and be the place the infection happened to …
Changing the name of this place is like putting lipstick on a pig.
BEWARE! …
DO NOT GO HERE UNLESS YOU ENJOY PLAYING RUSSIAN ROULETTE
Out of respect for my 2 year old son’s privacy, I won’t speak to specifics, but …
Billing department is absolutely incompetent. On one occasion they charged me for services which were supposed to be covered by insurance. On two other occasions they billed an insurance plan that expired 4 years ago. They have yet to …
Came to the ER for the 1st time here ever. I was in the waiting room for 3 1/2hrs and 2 hours in a room i still have not seen a dr. This is ridicoulous. I am pregnant and in pain. Zero stars for me but i didnt have a choice than to give 1 star. Ugh! Never again.
I had a very bad experience at this hospital not once but twice. And for the nurse that got in my face and yelled at me ought to be fired. You do not treat people like that. I will not ever go back there again.
If i could give 0 stars i would. Icame an ambulance and left almost 5 hrs later without being seen. The IV was taken out and blood started dripping down my arm. People can die there waiting to be seen. Very upset wouldnt go there again.
This place and abomination they had my 65 year old grandfather sitting in the hallway for 4 hours with a broken back… 6 crunched Vertebrae. Pathetic really. Not to mention my mother‘s still waiting for a bed for surgery she needed two days ago emergency surgery.
One of the worst experience of my life I’m honestly looking into a law suit having trauma and panic attacks from the way I was treated left practically naked in the waiting room cant even talk and they are yelling at me about puking shoving …
I went to er in October. I was given a pain med that is very strong and was not told I was getting it until after I asked why I was so light headed. That is when I was told I was given Fentanyl. I was not happy. Then was given another pain …
I have no complaints about the hospital. I have a problem with the young man who works for security at the entrance to the Webber Building. I have a disability placard on my mirror, it was 17* out this afternoon, and I just left the eye …
Northern Lights Cardiology in BangorI feel it’s the bestCardiologyIn BangorThe staffAnd doctors treat you like family,I always enjoyed my visit there, keep up the awesome work always Dan Bowling 💓 …
Staff were extremely abusive and dishonest, I even witnessed some of them laughing at a woman with a disability. I have PTSD and suffer from flashbacks and night terrors involving the way they treated my partner and I. The management is …
The Drs are overworked, the nurses are under staffed, 🤫 the hospital is currently firing a bunch of the Hospital Drs which will negatively effect your care at this hospital. Oh and the people running it, the execs, they’re inept morons that …
Id give no stars if I could. Got treated like an animal. Left for 2 hours in agony agter having colorectal surgery. Got up set and was in tears and was told to stop or id get a disordly condict charge from officer grienier who is stationed …
My son has been at the ED 3 times in the last 2 weeks for depression. He is bipolar/sociopathic. He has been manic for months. He went in for help. They called me to ask if they should let him go home. I told them no. They sent him …
AM I GOING TO GET A RESPONSE FROM EMMC TO THIS REVIEW OR NO? . . . Don’t go to EMMC. I liked the Dr.s, but they are overbooking them and they cannot give proper care. They will book you in whether they can treat you properly or not. It …
I went to the emergency room on 7/21/21 and I waited for over 4 hours before I was seen the doctor that came in and saw was doctor hope didn’t even examine me just asked 1 question and left never saw him again while I was there. He is a …
I would give zero stars if I could. My son is in the ER there today and I have found the women I have dealt with to be absolutely void of compassion or respect for my son. He actually went back today after waiting so long to be seen Monday …
Took my mother in law in for chest pain. We waited for over 3 hours with no updates of any kind. I finally found a nurse who told me, “there’s a lot of sick people here. She came here for a reason: to be seen” Wow! Nice customer …
Great Staff Thank You Susan
I Believe that she did what she did.
I’m sure to pay forward
I arrived at ER when it was very hectic. I received very prompt care. There was a time lag getting to the 4th floor but once there I was very happy with the care and comfort. The nursing staff paid attention to what I needed and everything was accomplished in a friendly and private manner. Thank you
Even though there were times I received fair treatment most the time I did not. Also considering family and friends that also received services I’d have to say that I am extremely disappointed. I give overall quality of all services an F be …
At the Er for my daughter she’s been puking and is not eating or drinking anything she finally asked for a drink of water had to ring the bell twice to get a nurse in here and the nurse didn’t like so she it gave me attitude because The …
I recently had a scheduled stay at the hospital for a medication change. Everyone that I dealt with was wonderful. The staff are all incredibly compassionate and caring- I felt well taken care of and totally appreciated how they all were …
Patient care an patient service is ridiculous. High upper management in Northern light needs to be address travel an hour away get twice the service and care. Poorly managed.
6,8,10 hour wait in the waiting room. Admitted but never put you in a room… awful experience
Horrifying experience. If you value your health do not go here. I wish google would allow ZERO stars. …
Just had a bought with an obstructed small bowel, had to spend 5 days on my back as part of the treatment process and I wanted to thank all the Doctors, PAs, Nurses, CNAs, housekeeping staff, imaging folks, lab folks, dietary folks and transport folks for their assistance during this uncomfortable time. 3rd floor merritt ??
I don’t give out man 5 star reviews but in this case its not even a second thought. I read some of the other reviews and cannot speak for other areas and care departments of the hospital but the pediatrics floor is down right unbelievable. …
Caught a nasty case of C. diff that caused me to lose 30 lbs in 3 weeks after I went here for an emergency delivery of my preterm baby. No one warned me of the dangers of c. diff as a postpartum mom who’d been given prophylactic antibiotics …
Dis-functional administration. The nurses were not notified of certain medicine I was suppose to take. I would have to tell them or ask them for it. I gave them a complete list of the medicine I was suppose to have and the amount. …
Absolutely aweful! Took hours to get an emergency MRI which I was transfered there to get by ambulance. My vitals were taken one time, no pain medicine given the entire time and when I was told I had herniated disks causing the pain they …
The nurses were great. The view was wonderful – it made my stay so much more tolerable. The food is pretty good, if bland and repetitive at times. The staff sent up cinnamon and raisins by request for my oatmeal. The hallway art is intriguing and informative at times. Thank you!
My experience has to do with the 6th floor and the cardiac doctors and nurses. My Mom was transferred to EMCC from another town due to severe chest pains and a cardiac history. …
I find that people with serious conditions get treated quickly and well here. Everyone from housekeeping up is very helpful. Stand for one minute with a confused look on your face and someone will ask if you need help. Sorry to the …
Just took my father to his dialysis appointment today. He waited 40 minutes in a small waiting room with 13 other high risk people, practically sitting right on top of each other. An elderly lady spoke to a staff member about the crowded conditions and her concern due to the virus and was told ‘too bad, it happens.’
Almost always takes 4 hours to be seen let alone actually taken care of even when you get a room. My personal experience as well as family and friends say that you are paying to sit, sleep, and watch TV. You might get your vitals, blood, …
First off this hospital doesn’t even deserve a star, secondly I do not recommend northern lights emergency department. Came in by ambulance last night 10:30pm struggling to breathe, heart racing, and trouble staying alert and was made to …
Waiting in ER for 4 hours and counting. No emergencies came in while waiting night of Oct 5. Room full 8+ patients had vitals checked once in 4 hrs. WTH
Both myself and my father were in here several times. The facility is clean, the quality of care is world-class, the service is friendly, the food is good, and the building is absolutely beautiful, especially since the renovation. I would …
I want to let everyone know that the entire staff at emmc was amazing. Our mother has spent several months there. She has made many friends with the staff. Among the amazing Dr’s and nurses and there were alot of them. A very special thanks …
I went into EMMC with a stomach pain — was diagnosed with appendicitis — and operated on all within the same day. I want to let anyone reading this know that my experience there was absolutely marvelous! The ER doctor and staff was very …
Dr. Gilman delivered and saved my baby with God’s help. The nurses took such good care of my premie while we there for a month. She had great serverices all around love going back for her appointments to visit them. Now one particular …
My daughter went to the emergency room because of major pain in her abdomen. She got there at 6 am and not a sole in the waiting are. She sat in the lobby crying of pain for over 2 hours before some came to get her. When asked what was …
The service/ nurses were not the best, the short story is, my mom is a drug addict and she went there due to her having a heart attack, and they treated her like she was a scumbag and not with good care. She is still there, but I have no …
My father in law went in for a fairly simple procedure- adding a feeding tube which is complicated by his ALS, diagnosed a few years ago. My mother in law called ahead to explain his progressed neuromuscular degenerative condition, that he …
This place is ridiculous. No communication, no compassion. Rude people who have no idea how to treat patients or their families. Patient areas are dirty. What a wreck. I guess it’s better than nothing, but geeeeeez. …
Worst bedside manners .. 6 hours wait to see a Doctor. My pain and concerns were dismissed.
Discharged and delivered highly dependent patient to a locked house with no clear plan of action/support for a SAFE transition home….despite reassurancesfrom several staff that this would NOT happen. …
Five years ago on May 20th is when my dad passed away. My dad was working in Bangor, Maine. These doctors and nurses did everything in their power to save my father. They did the best they could. From the bottom of my heart…thank you to …
I don’t know where to start. My husband is patient now. It’s horrible. First doc came in. Called him someone else’s name. I corrected him. He said oh yes that’s who I wanted. I asked if he knew who he was seeing. He became arrogant …
This is the worse hospital I ever went to. I been there 2 times and both times was bad the nurses where rude. And your in the waiting room in pain and really sick waiting for hours. Who ever reads this review ST JOES is so much better. They treat you with respect. I can not say that for eastern maine hospital.
The people here are truly top notch. In talking with who I have spoken with it appears that the behind the scenes policies are the biggest issue with “northern lights” Not enough staff, not enough funding, but this hospital is always …
Possibly the worst emergency room and hospital I’ve ever been to. They are totally dysfunctional give conflicting information or inefficient and they had zero interest in patient care
Truly a giant behemoth of inefficiency and poor service. The bigger they get, the worse they get. When you call, expect to be on hold for long periods of time, expect to wait several months to be seen for routine care, expect to have …
Stop worrying about what the building looks like and make it functional. For example hire some doctors. It is beyond inappropriate to staff so little and think you can even provide minimal emergency care to this area. You are not a hotel. …
I would give it no stars if that was an option. Absolutely a horrible place. Medication mix up with another patient that was never fixed, still to this day having issues with pharmacy and insurance because of this unbelievable error. Never …
Had been a patient here last year and was so impressed when my friend got sick I had him moved to this hospital….what a mistake! The care here has gone to the toilet. The nursing staff could care less about the patients too busy talking …
I was transported here after I got rear ended in a fairly serious car accident. The nurses in the ER, the ICU, and on the regular floor were all so upbeat and on top of their game. They made everything a lot less scary, especially when my …
Had my son here last year. My labor and delivery nurse was pompous and had horrible bedside manner. I was not informed on what was going to happen as a first time mom. I felt disregarded and trivialized the whole time, except for 3 sweet …
Facility itself is run down , shared rooms ( 2021 shouldnt be a thing ) , poor to nonexistant communication with family on our ALOC family member . When you ask questions providers seem offended . Theres no help to help with adls , short staffed and unavailable staff on the floor.
This place is not were you wanna go if you want actual help, I got charged 1,1000 for Mr.Libby to come in and tell me my symptoms were just my mental illness and basically told me he didn’t believe me. I spent 4 hours there and all the …
I went in for Covid-19 when it first started and the doctor diagnosed me with covid on my discharge notes. They lied on their paperwork to the insurance company and said I came in for respiratory issues and it wasn’t Covid-19 related and …
Although the Dr and nurse we had were very nice, it took almost 6 hours for anyone to look at my daughter who was having difficulty breathing. That was scary waiting because no one even checked on her. The emergency department is run down …
My most recent experience at this hospital was horrible. The patient I drove to the ED had to wait for 3 hours and 15 minutes in significant pain before she was even brought into a room, and the waiting room wasn’t even halfway full. During …
I have to say, I’m REALLY disappointed in the lack of info and pictures, on the OB department or anything for that matter. I’m supposed to be giving birth in Bangor in 10 weeks or so, as I see the doctors at maternal fetal care. But I’m …
Run away from this place. A family member ended up with sepsis from this place two times and almost died both times. I also had knee surgery here, Dr. Oldenburg was the surgeon. I had a pain block in my leg so I was awake during the …
How is anyone supposed to rest to get better here? People are in and out of your room constantly, the nursing station is super loud, and everything beeps constantly. I have been on this floor for 4 hours and have been woken up 6 times by …
June 15, 2021
My father is in your hospital (for the second time) as I am typing this. He was told to to go to the hospital ( he went in June 14) and there would be a room …
Lots of “miscommunication.” My son was being held here against our will and he is not sick. I said I wanted to take my son home or transfer to another hospital and I was told NO! After previously writing about using our home vent they …
The nurses and staff were really pleasant and caring, but the overall organization was terrible. The transfer from day surgery to recovery to an actual room was close to a 6 hour process, that’s not including the actual procedure time. …
The nursing staff was great, but it was painfully (literally) obvious that they were terribly understaffed. That is about the nicest thing I can say about this facility. It would be generous to call the doctors competent, and doctors from …
I’m assisting a patient that needs to be seen. I’m following the directions they have posted, but because of the persons chest pains they are nauseated 🤢 the Emergency Department Entrance Nurse tells me I have to leave until the person is …
The staff and crew here have been amazing. My father has been here over 6 weeks now fighting cancer. They have gone above and beyond to help make this time a little better. From the cleaning crews, to the dietary people, to the physical therapists, and of course, the AMAZING Oncology Doctors and Nurses.
Monday, September 16, 2019
I went to Northern Light on a referral from their walk-in care, which was great. …
Response time is terrible, limited contact with my dad and little to no care provided. It was a shame I had to bathe him because he was not offered hygiene care all day. We have waited too long for answers and the communication amongst the …
Gave a one star only because the psych nurse was friendly and decent to deal with but the overall experience was awful. Brought my child to the ER for a psych eval and was taken to the observation room to wait with other patients per …
Worst hospital in the state, go anywhere else if you can. Not a single friendly staff member
Piss poor care from nurses after surgery, and are unprofessional. Shouldn’t have to lay in bed for hours in pain because “they don’t know what else to do” or call them more than once for help. Wouldn’t recommend staying over night, you’re better off going home.
I have to write about my experience. One year ago today Oct.15 I had a double bypass surgery. I want to thank Dr. Hoffman and his amazing team for saving my life. Unbelievable! ❤I know I was in good hands during my stay. I also have to thank the wonderful 6th floor nurses who took good care of me. Awesome! Thank you so much! ❤
Careful, some doctors here will be sure to miss your diagnosis the first time so you have to come back for double and triple treatment they get paid more money for. I’m sure that’s natural though, when you tell them you have something, they …
I had sudden, severe abdominal pain. Unlike anything I had ever felt before. I took an ambulance to the ER and didn’t have to wait too long to be put in a room as it was a slow night. …
I had to bring my child in for an evaluation. I was told he just needed a covid test and then he was getting admitted. We were there for several hours and all that was accomplished was going to several different rooms just to sit there and …
This place is an absolute joke, you’re better off seeing a witch doctor. They operate at a snails pace, its quite obvious the patient isn’t at the top of their priority list. I will never return here for as long as I live.
The ER was absolutely top notch when I arrived there in the early hours last week. I was extremely dehydrated from a stomach virus, my heart rate and BP was through the roof, and I was feeling pretty awful. I was immediately brought into …
My husband was admitted and spent 10 days as a patient, I was not allowed to visit him. When he was transferred to another hospital EMMC called me and said I could pick up his belongings, when I did his wedding band was missing. All of his …
I’d give zero stars, but that’s not possible. I had a medical emergency months ago and we’re still arguing about the bill. I suspect there is upcoding and overcharging and have been in constant contact with their financial counselors who …
I visited this location because of a COVID scare. The nurses that do your assessment when you first walk in were some of the most mean, quick, and judgmental people I have ever met. Today my stepfather went in for a CT scan (as requested by …
Disgusting and horrific.
I came here a few months ago because I had a very bad reaction to a new …
If I could give zero I would I have had total of 6 heart attacks in the last 15 days had two caths then told will need to have one more. Was sent home that night with out meds to have another heart attack went back told by the doctor he …
They let visitors make important decisions for a terminal cancer patient care. Did not notify the power of attorney on anything they should have. Allowed visitors in his room that were never supposed to be there. And the power of attorney’s …
I have an MRI schedule and told before you have your MRI you need to get undressed.
I have been getting MRI for at least 27 years never did I get undressed because …
Parents went in for covid, and were told my mom wasn’t going to make it. They insisted she was on oxygen at home when she is not, they had food that wasn’t really edible (cereal for someone with a sore throat, really?) they bruised her arms …
My mother received excellent care and the entire staff were fantastic to deal with. The communicated with us well and even explained the medical stuff in plain english that was understandable.
Eastern Maine is trying to cut costs at an extreme danger to patients by trying to pass off Physician’s Assistants as doctors. I went to the EMMC to see a doctor. I waited HOURS. Finally a nurse comes in and says the doctor will be with you …
Don’t send your loved one here. The nurses are nice enough (some of them are better than others) but the quality of care is deplorable. My boyfriend got brought in from a smaller hospital to have surgery here. His roommate coughed his …
This is the most disgusting, rude and incompetent hospital in the entire country. Look at the other reviews. I dont even need to much about the experience my family members had, because all the other reviews are basically the same as this …
I brought my friend and her daughter to the ER..they were seen in a reasonable amount of time…unfortunately trying to leave was another story. I came back when my friend said they were printing off discharge papers. I ended up waiting over am hour once I got there.
I have had two major bowel surgeries performed here in the last six months and have stayed as an inpatient for a total of eleven days. I can not say enough nice things about the wonderful staff and facility. From the admission process …
My husband was recently released after being in the hospital for four days for what they said “could be deep vein thrombosis”. He was not given anything to eat for 27 hours and did not receive any water for almost 17 hours after asking …
I was transferred life flight ground from a smaller hospital. I was treated with nothing but respect, care and kindness from all staff starting from ICU they saved my life , to step down who did nothing but encourage me to press on and be strong and fight . Thank You for taking such great care of me .
A doctor at another hospital suggested my mother ” be given medication to make her comfortable and let nature take it’s course”. We had her moved to Bangor, where the level of care was dramatically better. They treated the complications she …
This place is horrible. I was a patient there for a week and my mom has been a patient there several times. There is NO communication between departments, staff, or family. They over promise and underdeliver but think it is okay to operate …
I can’t imagine how this place keeps it’s doors open. I live 9 hours away and my daughter is in college in Orono. Twice in one week my daughter has been brought there for very severe acute panic attacks and suicidal ideation. They then had …
These nurses, staff as a whole, NEVER keep family informed. They are all about passing the buck. No updates, “no idea…I’ll check”, don’t make promised phone calls for procedures …..my elderly parents DREAD going here!!! Hours of waiting …
I have never been to an emergency room prior to my recent visit at norther lights, and it definitely was not a very welcoming atmosphere at all. The staff were astonishingly rude and filled with attitude. My visit was spent waiting around …
Id give it 0 stars if I could. Currently a patient here. I haven’t been able to order my food someone has chosen it for me. I’ve been here since Monday its now Wednesday and I’ve had 3 slices of toast and fruit cups since I got here. I was …
Absolutely absurd how this hospital operates! Wife having chest pains and I can’t stay with her in the waiting room! Wouldn’t even let me in to use the bathroom have to wait in the parking garage. Upper management needs to have some compassion for the patients and visitors.
Gave it one star because it’s the only way to write a review. The emergency department is nothing but a water of time. They need to be able to provide for people. I say in the Ed waiting room with someone for more than 4 hours, and not one …
Need emergency Dialysis charge nurse in emergency room refuses to help told me I can check in but under no circumstances is she going to allow me Dialysis. I am stage 5 kidney disease and need to be treated.
I am from Virginia and broke my hip and was sent there for surgery. The group on floor 3 were absolutely wonderful, knowing I was alone they took me under their wing, in helping me recover and with the logistics of getting me home
To all my angels 36b, I love you
The hospital it self needs work. And there is poor management and communication. BUT some of the nurses and doctors have been really great and have a talent for medicine. Like most places there is good and bad.
I have a family member on the 1st floor in I.C.U who has 4 separate cancer diagnosis right now. He is extremely sick right now and how the nurses treat him is WRONG!! He can not control his bowels because they are full of cancer and he has …
Staff lack compassion. Nurses just there for a paycheck. Security is a bunch of cop wannabes. And people have caught on that if they take the ambulance, they get seen first and not have to wait all day and night. Sitting here today, 3 …
Gave birth at this hospital, WORST experience EVERRRR!
I’m fairly certain that I was given Pitocin even though I was already nearly at the point of pushing naturally and requested that I was given NO medication …
My wife went here for surgery. The surgical team was excellent in my opinion. They did exactly what they said they would do and we were feeling great. Then came the hospital admission post-OP. My wife barely received any care at all from …
We were very pleased with the care that my grandmother received at Northern Light. She was able to come home much earlier than anticipated. I chock that up to her determination and the great team. Everyone was very nice and professional.
We’re from out of state. Husband was in an accident while we were on Family vacation he was flown here from Caribou. After I brought my children back home and found child care etc I came back here to be with him. I have done nothing but …
This hospital is terrible. I am a patient of the family residency program. I had covid and I reached out several times to get antivirals, they told me someone was going to call me back but they never did. I waited so much time that I passed my window to take the antivirals and now I have to suffer worse symptoms than I should have to.
Ill give it 3 stars its a complicated story well 3 stars because this place is huge and looks super nice at the maine entrance but they lied to me i was out messing around on my dirt bike and smahed my head on the pavement blood …
Before going here I would encourage you to look up the hippa incidents that have occurred and read how the hospital has done nothing about it.
Went to ED for Chest pain high bp
The care I received from nursing staff and Dr. Libby was top notch. Zero complaints. Dr. Libby is one of the best EM docs I have ever met.
— Update — It is now 5 months later and I am still working to get this insurance issue fixed. New claims are still going to the wrong place and now I am now in daily conversations with insurance companies trying to fix this clerical …
Only complaint is walking through the cafe and seeing everyone’s saturated masks sitting on the tables with zero sanitization practices between table uses. Seems counter effective to COVID control. This makes other practices seem like a …
The surgeon told my mom there was nothing he could do. She had colon cancer and all he told my mom was that his sister had the same type of cancer and she died within 30 days. I had to bring her to central maine medical center in lewiston to save her life!
In any business, culture starts at the top. After what my family experienced yesterday I can assure you that the culture at this hospital is beyond toxic. It is time that Tim Dentry, the President and CEO of Northern Lights, pack up his …
Came to this hospital to get tested for seizures. Which is a 5 day process. First thing they did wrong was after asking me for my list of allergies, they then offered me strawberry jelly on a sandwich. I told them I was allergic to …
Do not recommend, unless you want to sit in the waiting room without being seen or acknowledged for over 2 hrs. …
If I could give minus 5 stars, I would. If possible…GO TO ANOTHER HOSPITAL! This is the definition of a terribly run hospital.
My wife and 2 daughters were in a bad car accident and were transported by …
Great hospital! All the staff was friendly and professional. The hospital is clean and much of it seems newer. The food is good too. I had two babies here in the recent past and can’t say enough good things about the quality of care I and …
Not impressed by the way this isn’t brielle Ladd it’s her father Jeffrey. This hospital has left me in extreme pain for past 3 weeks and I have incurable brain cancer…. I’ve told them over and over what is going on and it’s like they are …
My wife is in the hospital for the second time in two weeks…. She now has a dr that’s verbally assaulting her with her words….beginning to think class action law suit for this hospital something seriously needs happen with this place….. …
The older lady at the front desk by the main entrance was extremely rude. I was nothing but nice to her and she had a terrible attitude. I’ve never been spoken to like that by anyone let alone someone who’s job it is to see people on possibly the worse days of their lives.
This hospital does not care about its patients. In fact this hospital will purposefully hire people who are willing to break HIPAA laws just so they can stock people. Recent allegations show a patient being stalked by three different …
After one of their doctors performed a nonconsensual cesarean, I tried reaching out to EMMC to try to reach some resolution. I was told there was no way they could guarantee that I would not be placed in that same doctor’s “care” if I ever …
I had a great experience at this hospital and was treated top notch by all medical professionals that I was seen by. My only complaint would be the nasty unappealing food that was served but by any means that was the least of my worries. Would highly recommend this hospital. Thank you northern light for all my medical services.
Northern Light Eastern Maine Medical Center billing department billed me, a Veteran, for two co-pays after I visited a NL walk-in clinic on Resort Way in Ellsworth, Maine. When I received the bill I explained to billing that I do not have …
Billing department is a joke, can’t get anything right, then they fix it and send 30+ pieces of mail all at once for each separate payment item. You think people have the time to open that much mail?? Send it as one billing statement like …
Took my father to the er for chest pains. He has really bad heart issues and history. 11 hours and still sitting in a chair in a waiting room. And not one person I’ve talked to has been helpful. I understand medical staff is busy, but this is not ok!!
Brough my husband in for possible heart attack and am made to sit in the parking lot to waitand see if he lives or dies 😡Called care manager and then waited another 45 minute’s after I talked to her to get information or to go in with …
UPDATE: I think I’ve experienced thirty-seven instances of being denied vitally important details/information since I first reported Cancer symptoms to St. Joseph’s and Northern Lights in mid-April. I was just told one minute ago to only …
We we’re here for three days being told we’ll be able to leave, then the day we are supposed to leave we find out that the plan was changed without either of us being notified and while everyone was still saying we’ll be good to leave on …
My grandmother went to the emergency room in July 2022 for heart issues, fell going to the bathroom without assistance, and had to stay an extra ten days. We also have photos of her bruises. Also, there was human waste smeared on the side …
Ridiculously incompetent staff.
I went to the ER for some very unusual arrhythmias (which I had never had before since I am a healthy 21 year old) which was concerning to me. If my condition …
Absolutely terrible. Do not recommend to absolutely anyone. Recently went to the emergency room, one week post op from an orthopedic surgery at a different facility. I was unable to walk because of this. I was in 10/10 pain, constant …
Dr. Sobowale and all of the labor and delivery + postpartum team made my birthing experience more than I could ever, ever dream of. It’s been a year postpartum and I’m now moved away from Bangor, however I reflect on the quality of services …
My sister passed on Monday at this hospital. She was in comfort care and waited for hours for pain medication. The nurses were not great with the exception of one. There was also one CNA named Falon who was absolutely the best. If you …
I had the worst experience at the emergency room. Went there because I was having an allergic reaction to an antibiotic that had been prescribed to me and I was feeling short of breath. Had hives all over my body that were extremely …
I went to the ER to be treated. After waiting for an hour the doctor took me into an exam room off the waiting room in the ER and then brought me back to the waiting room. After waiting another 45 minutes the phlebotomist took my blood. …
My nurse was cute. I did have to wait until had a seizure to get the help I needed. I’m not saying I probably wasn’t a handful but I don’t understand why I had to wait so long. I think it has something to do with the sickest patients get …