Northern Star provides the same quality services that banks and other financial institutions supply, but at a fraction of the price. The checking accounts, loans, certificates, and online products we offer our members continue to be more financially feasible than other competitors. Northern Star provides members with easy access to their funds. Whether you prefer visiting a branch in-person, using one of our nationwide shared branch facilities or ATMs, calling on the phone, or handling matters yourself with our mobile app and online e-Branch – we work on your terms.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5:30PM Saturday Closed |
5100 George Washington Hwy, Portsmouth, VA 23702
Place is a joke
👍👍thumbs up …
Good people. Wonderful to the public.
outstanding banking services in every respect
Great interest rate on checking and best debit card deal
Trash customer service in person and on the phone IF they pick up the phone
Customer service is horrible!! I’ve been calling for days and no one will answer the phone. All i need is a replacement card !!
Exactly the kind of bank i need. Very good service and friendly staff. Wish they had more branches
I sat at the drive thru window waiting for assistance. No one was at the window and I waited for 15 minutes. It took me 30 minute to deposit money.
Great people. Great service. I’ve always had wonderful experiences with Northern Star Credit Union.
Never had any problems with either of my accounts there,and the staff have always been nothing less than pleasant and friendly.
Sadly they have closed every branch and ATM other than the main office. This bank may be failing;. I have since moved my accounts to another institution.
Customer service here sucks. They don’t even know hownto answer the phones.. for 3 weeks couldn’t figure out what was wrong with my card, turns out theybdeactivated my card cuz I needed to get a new one with the chip.. like wth
Quick professional service in processing my loan. DocuSign was a great way to complete my application.
I have only good to say about Northern Star however, i do not like the closing of the branch offices like the one on Portsmouth Bldv.. It’s a problem having to go to George Washington Highway to cash a check, make a deposit etc. Open some branches PLEASE!
I have been a member for over 30 years and have never had a bad experience when visiting in person.
The phone app sometimes gives me a a little trouble, but not enough to pan a review.
My card keeps getting declined when there is clearly money in my account and NO ONE ANSWERS THE PHONE!!!! NO 24/7 customer service…this bank is very INCONVENIENT and I wouldn’t recommend it to anyone else.
I’ve been banking with NSCU with 30+ years and have always been treated with respect. They’ve been there for me whenever I needed loans for cars or personal matters.
Had a problem with my checking account, and visited the main
office. The office manager was so understanding and explained to me
that I was reading the account wrong. Thank you for helping me out and I am …
Horrible customer service!!! I’ve been a member for 19+ years, about two months ago I went to withdraw money from my account and was told that there wasn’t anything in there, I always tell the teller to leave a certain amount in my account …
Ms. Ford is amazing has been and always will be. Helped me at two difficult times in my life with loan approval. Fast, easy and pleasant!! Thanks Ms. Ford for all you do!
Stay away from this place, I went to deposit a check I wrote out to my mother’s (I am with Navy Federal) checking account, you know they would not accept it because they claim I misspelled her last name which is Jones, they try to say it …
They have a huge employee turnover. I’ve been here many years and only use it now for secondary business and convenience. Although if you have to deal with Lee, one of the supervisors, you may regret ever stopping in, so be warned. The tellers are nice and pleasantly accommodating.
Beyond a shadow of a doubt, the worst credit union ever established. Rude employees, astronomical fees (higher than the big banks), and the worst offerings of services possible. Just a garbage organization. If you were considering opening an account with them, don’t. Literally any other credit union you come across will be better.
NSCU has been accommodating. I have always been treated with respect and prompt attention. Ms. Ford and Ms. Irvin are knowledgeable very professional in providing services. I appreciate everything that they do to meet my needs.
The absolute worst customer service I’ve ever received
My father, a federal worker of over 35 years, passed recently and throughout all …
The credit union is much and served me needs far superior to banks, there is a level of trust that I never felt using a bank. The only downside is not getting notifications in a timely manner when they arbitrarily lock my account over transactions that should be authorized
I’ve been with Northern Star, before it was Northern Star. When the credit Union was in the Shipyard. I’m retired now and still with you all. Had a little problem understanding the Website, especially for getting new Checks. I was sending …
Dear Mr. Early: Extremely Poor & Disappointing Customer Service
I’d like to preface my comments with the fact my wife and I have been customers …
Below is the rest of my post from above that is titled: Dear Mr. Early: Extremely Poor & Disappointing Customer Service …
I used to have a good relationship with this institution. I recently came to them with a problem due to Covid-19. they asked me if I had received my stimulus check to which I replied no even though I had. They got back in contact with me …
I’ve been a member for about 28 years. They’ve treated me like family. That’s not to say everything has been perfect but they’ve genuinely “got my back” and aren’t “out to get me.” In today’s world that’s saying something. I used to have my …
It seems as if this bank do not want to do their job. My father passed and my sister has given them the executor document to access the account and to get any information needed. She has called and left messages as well as sent emails and no response.We are going through a very difficult time and this doesn’t make it no better.
I have banked here my whole life. They have alway been helpful until this year. I always put up with them not being open on the weekend and having to drive 30 minutes on a Saturday to use another bank that does Northern Star deposits when …
I hate to leave a bad review, but I feel I need to advise that this bank is very user-unfriendly. Not being able to make a payment over-the-phone or online has been my #1 reason to refinance my auto loan. Couple that with staff not …
This credit union is unsat…Its online service has to be the worse I have ever used. I went to the store and debit was declined. They cancelled it mistakingly…Called to get issue corrected and sent to voice mail three times. No call back …
I was referred to this CU by a friend, when discussing I wanted to refinance my truck. I open my account online, applied for the loan. Received call from Angela stating loan was approved. Went into the George Washington branch finalized …
I have been a member since 2003 and this morning i went in person to apply for an auto loan. The Loan officer Mrs. Ford was very rude, she never asked me to the back to speak in private, instead I was forced to answer all personal questions …
My elderly mother received a new card and experienced difficulty getting it activated. She called member services and left numerous messages without a callback. She was out of town and struggling. I’m not pleased. We had to call a lost/stolen call center to get it activated.
I have banked here about 30 or more years. Has definitely gone downhill. The staff is nice however the slowest service, each transaction takes an act of Congress. If the have fraud, we members are penalized in some way or another. .just sad.