DO NOT GET VYVE!
I just recently moved. I need internet ASAP. So went with what our front office people suggested. Signed up with Vyve and guess what? The their internet STINKS. …
I’ve seen a lot of negative reviews/comments concerning Vyve Broadband, but I have to say so far they have excellent customer service and it’s 24/7 availability. The previous companies (before Vyve took over) were horrendous and I would …
Daniel came to check a BIG PROBLEM we have been having for some time now. He was very polite & friendly, plus knowledgeable. I feel sure he has fixed our problem for good. He is an amazing young man. Thanks for the GOOD job, Daniel. Bill & Claire Horacek 👍👍👏👏 …
Kelly and Danny were amazing! Prompt, fast, courteous, service. If I ever deal with Vyve again I hope these guys are the ones to help me. Simply, awesome!
We have called and called had so many times because of dropped service for no less than the past six minutes months. We have had to take off work to meet them at our house only to for a service tech to tell us they need to get an …
terrible service. DO NOT use this service if you have ANY other options. my internet has been down for 8 months and they refuse to fix it or give me ANY credit. they took advantage of us and lied to us, talked down to us and acted like we …
My sound on my tv has been acting up since we got vyve. We have to unplug our boxes and plug it back in just so it will work. Our phone don’t work at all. Poor services and every timeiI pay my bill its never posted. Wth..
Absolute WORST Customer Service I have ever received from a company. With their complete lack of customer care I have know idea how they remain in business.
Have being using this cable company for 12 years, once owned by Allegiance …
VERY high prices! I’m always being charged with overage prices, with the last one adding $100 to my already high bill….which has NEVER happened to me in the past! They are NEVER open! No convenient time to walk in and pay your bill..only …
Shout out to Vyve!! Kelley Mallory to be specific!!! I don’t know many companies that have employees who care so much about their accounts! Being a non-computer tech gal, as long as Kelley is on the job..I don’t have to be! Haha! Thank u Vyve for all the help and professionalism! U rock!
The technicians are nice, customer service is pleasant and almost always available but scheduling technicians to come out is difficult and often takes several days to a week to get one out there, and when you finally do get one they don’t …
My tech Daniel is awesome! He totally went the extra mile to make sure we got what we paid for. We’ve been trying to get it going for two weeks, had a lot of hiccups along the way, and he just walked in and got it all worked out for us today!
The service they provide is terrible, either drops or slows to a crawls multiple times a day. The customer service is just as bad, from the front desk to the technicians, all have been either incompetent or just plain ignorant. I only wish i could give negative stars, because even one star is too much for this company.
I went up there to turn in our rented receivers. Shannon was very professional and thoughtful. She explained what our final bill will be and was very pleasant to deal with.
Rhonda was very helpful with setting up new service and offered good advice on how to ensure that my appointment with the installation team went smoothly. She discussed my options, helped me to select the best one for my needs, ran my checks and had me on the way in minutes! Excellent service on all fronts. Thank you.
Worst cable ever. Dont waste your money. Picture issues daily. I know it’s not our tv because it’s new and Netflix ect all come through beautifully. We have to call weekly to have them reset our cable box. And the audio sucks it studders …
The only reason I’m giving 2 stars is for customer service! Our Wi-Fi is so unreliable, it’s off more than it’s on!!!! If they prorated us for the days we actually HAD Wi-Fi service every month we’d pay more in TAXES & FEES & EQUIPMENT!!!! …
Kyle did an excellent job installing our broadband/tv service. He was very competent & professional. He took time explaining each step of the process & did the work very quickly & efficiently.
I have been having a problem with my internet and the problem still is not fixed, 5 different technicians have been here, got a new modem 2 different times and still waiting for the problem to be fixed, found out almost two weeks ago the …
Except the occasional outage for no reason, we love Vyve. I wish they offered improved speeds and more stable connectivity, but overall their internet service is the best in the area and their customer service is unbelievably helpful, fast and efficient.
Well, my experience at first was horrible. Just getting the service turned on and everything working as it should made me question my choice of cable provider. Then for the first 2 months my billing has been incorrect. Luckily for me I got …
I wish I could give negative stars. Yet, it does no good to rate this horrific internet company because it is the only one available in the area. If you can afford it, I would suggest purchasing a hot spot and using that. I purchased their …
Just dumped Windstream DSL internet for this Vyve cable internet. It looked like the same employees as there was the last company that had cable. So we shall see
Customer service is worse than crap. Paid upfront, had service for 3 days, after that, needed to have modem replaced, but can’t get a technician to come out on time because technical issues get put on the back burner. They do not care if …
It seems like all cable companies have issues and Vyve is no exception. Their customer service guarantee is a joke. When we first signed up it took them nearly 5 months for someone to come bury the cable that was across our yard and …
I am a new customer and do not have the services yet. Rhonda has helped me and I am very pleased with her patience and desire to help me get the services.
I just want say GREAT JOB on customer service!!!! From all employees that I dealt with today 7-19-19. Shannon who helped me tremendously today in office and taking the time to try and fix the problem and not just push off like many other …
Great prices, and very good customer service. After dealing with other internet providers it was honestly a breath of fresh air to deal with vyve broadband. When I moved I had to go through a whole ordeal with the internet provider I had at …
vyve is ridiculous do not get it they rip u off completely epically if ur on a fixed income there rude and always lie to u I will not reccomend it to anyone 👿👿 …
Very relaxed installer by the name of Dennis, got our appointment rescheduled very easily when he found out we did not have any wires running to our house whatsoever. He worked around our house’s current renovations projects without …
Tried to get service in Gore, OK. They supposedly sent a tech out to verify that our address was serviceable. They never called back. When I called, they said it wasn’t serviceable. When I explained that there was a tap from vyve in the …
I have been dealing with slow internet for over a year. Tech support has come out swapped out equipment changed wires etc. I finally had enough and went into the office, (no more phone calls for me), and spoke to Shannon at the front …
Just got our Vyve installed and Shawn was super helpful and accommodating! So far our internet speed is much better then what we had with our previous provider. Shawnee, OK
Dennis came to transfer my internet to my new Address. When he came there was still service connected to my address, he patiently waited on CS and got my internet connected. He was very professional and helpful. Very please with my experience this time around. Thank you Dennis.
My husband and I visited the Vyve office in Shawnee Ok today. Shannon at the front desk was very courteous, friendly, and so helpful to my husband and I. We were wanting to make some changes to our package and she was so patient with us. Thanks Shannon
Have had them for years, always ran poorly. Run worse than the company they bought out and took over. Have an outage here now, and the guy I talked to couldn’t even tell me if they are gonna work on it tonight, or tomarrow. I usually sit on …
Worst provider on earth…. maybe…. Their cable internet service is up and down regularly. I thought that was bad until they had a fiber outage on another circuit for over 9 hours. These people are the worst of the worst. Who the hell lets fiber be down for this long? Vyve isn’t a utility. They are a pathetic JOKE.
My installer was Kelly he was very thorough with the installation of the equipment, very friendly, he was also knowledgeable and answered all questions thank you great job
Their service sucks. My mother is in the hospital dealing with some very serious health issues and they have constantly refused to fix the issue with the house phone. As a result I am unable to connect with family members at a time when communication is most vital.
I’ve had allot of issues getting my cable reliably working over my duration of being a customer, but they’ve always come back to fix anything wrong in a prompt manner. This time the tech, Dominick, did a great job.
Kyle was absolutely amazing. He got us up and running fairly quickly! I recommend this young man for any help you may need for your Vyve needs! Definitely will ask for him in the future
This is the absolute worst cable provider ever!!! If I could give it negative stars I would. Service reps are rude even though us customers pay their salary. I am turning this company into the proper authorities to either get this so called …
Constantly feel like I’m getting the run around. Customer service drops the ball repeatedly. Multiple unreturned phone calls when they ask if they may call you back. Unacceptable wait times for technicians appointments. Internet speed is a …
Daniel has been such a gods saving grace! I can not even tell you how fast this visit was, and it’s been a such a pleasure it’s been I have been enduring issuers for months thank you to the entire staff for your continue support god bless
Had issues with my internet speeds so I called and got Spencer ID 1XG. He was outstanding and provided excellent customer service. I have a tech scheduled to come out to fix the problems Spencer found with my new modem. Thanks again Spencer!!!
It’s ironic that we rent their equipment and pay for their services yet they are not responsible for equipment that isn’t capable of providing the service we pay for. Somehow it’s the customers fault for not knowing the equipment provided …
Daniel was an awesome technician! He was very kind and set up our service so fast! Best of all, my service is working and the internet speed is way faster than any other internet provider that we can get in our area at a cheaper rate per month! Thank you, Daniel & Vyve!
made a appointment for someone to come out 12/18/20 ( paid the 50$+ ) to hook up our internet between 8am-12 with a 1 hour call ahead of time before they got to our house. Taken off from work to make sure someone was here & nobody showed up …
Dennis was amazing! When we went online to set up our online order & pay for start of services the lady that called us didn’t tell us we would need a letter from our landlord! Since he knew I had an interview via zoom tomorrow as soon as I …
Went to office on Monday and spoke to the receptionist. She assured my father the WiFi technicians would be out on Wednesday. We called back again on Thursday to ask when the technician would come out. I was on hold 4 times for a total of …
Sold it as a great service currently with 100mb service soon to come. Now 4 months later, no sign of the faster service and the current service sucks! Outages every day. Speed fluctuates from decent to slower than dialup by the second. I would not recommend anyone switch to them. Absolutely terrible!
Their service is just AWFUL!!! The internet connect SUCKS!!! I haven’t been able to fully use my internet for the entire month of September & everytime I Call to report it they say “there’s an outage in your area” like yeah right.. & im …
insanely bad internet. goes out several times a day on average, and when it is working, the speeds are about 1/10 of what I pay for. they typically default to sending a technician out, which does little to no good. in fact, it took me …
I have had nothing but trouble for the last two months. Internet service is terrible it comes and goes and now is mostly never on. I call every time to make sure they document that I don’t have any service. They did give me a …
My internet has been going off and on about every 30 minutes for months. Every time I call tech support, they say they don’t see anything wrong from their diagnostic application. So it must be my fault. This isn’t any better than dish.
Internet keeps going out on average 5 times a month 😒 for a few hours to a few days this has been going on for about the last year and steadily getting worse …
installer gave us a used unit with out a battery pack in it, then i called to have it fixed after having to go through the entire holiday weekend, next tech was awesome. But, yes But, after he was done my phone does not have call waiting …
Had to call to get my internet refreshed and the customer service agent was awesome! Spencer 1XG was amazingly helpful and helped me get my internet running the best it has through this whole quarantine! Thanks!
The Technicians were great. Jason French and Austin were so knowledgeable and helpful. Helped me get all my devices hooked up. I’ve had nothing but great service since I connected.
Internet cuts out more regularly than it should and I’ve never gotten close to the speed I’m paying for. Unfortunately for most people in the area it is the only Internet provider…
I’ve been having problem’s out of them for the last few months n I’m at my ends with them don’t get me wrong they are good at first then it just goes to crap not a happy customer had the same problem two times this week alone so they can either fix it or I’m leaving vyve.
I have had nothing but issues with this provider. They left a cable on my lawn for years. WE go to them and change out the modem- 2 times now. They come, it works, then WE again are responsible for refreshing over and over with no …
They are pretty fast at fixing any problems you may have,the ladies at the desk to help you with paying your bill is soooo understanding and very professional.
Daniel arrived really quick after calling to let us know he would be on the way. Really fast and efficient and friendly. So happy to be switching to Vyve!
My technician, Daniel, was very prompt and helpful. He had a great knowledge of his equipment and the services Vyve provides. I was very pleased with his service!!!
Vyve is horrible. The service we are being charged is not what we are getting. It has been confirmed by technicians and others even at Vyve. We don’t have another option for internet service. So we stay. Would love to find a wireless option with high speed capability.
The first year we had this company they were absolutely terrible. They have improved greatly since then . We rarely have problems and we are able to stream multiple tv’s at a time .
When you get connected they run the cable and few weeks later they come bury the cable. They came out to bury the neighbors cable in my yard walked back there no announcement and all of sudden my internet goes out. Asked if they did …
Got new service and Kelly came out to troubleshoot why it wasn’t working correctly. He was very efficient and helpful. He fixed our problem and even moved the equipment to a more central location effortlessly. He even helped us with …
No internet connection again. Have calked 3 times. 1st time on hold for more than 7 minutes and disconnected. 2nd time on hold for 32 minutes then asked to do a survey and then disconnected. 3rd time only on hold for a few minutes then disconnected. Have yet to speak to on person there so still no internet connection.
The experience trying to terminate service with them had been terrible. They breached their service agreement by not allowing termination via email and it is impossible to reach them by phone, multiple attempts have been made with no response from them, including making support requests.
Daniel did a great job. Had numerous co workers call and he gave them guidance and stayed patient. Had to install 2 dvrs and 3 tvs plus internet service all under 2 hours. Great guy! Great service! Asset to your company!
Worst experience so far with internet providers. I Got internet installed that wasn’t working properly. Installer Gave me an excuse and said it would be fixed by that Monday. Still wasn’t fixed. Then when I call for maintenance to fix what …
After years of hoping Vyve would reach my property, it finally happened. Mark Hamlin offered the best service I’ve ever had from a company. Super friendly and very thorough.
I hate this company… They over price their services and act like 105mps is blazing fast and your lucky they offer that. They have a data cap… They are the only isp in town so they can do what they want. My internet has been a dial up speed connection for 3 days now an they said are fixing it….
Worst internet provider I’ve ever had to deal with. Vyve experiences the most “outages” out of any provider, they don’t return customer service calls, and even when they are online, their internet is terrible.
Daniel A and Danny T were absolutely amazing. They were so professional. The install went smoothly and they made sure we understood how everything worked 😁 I would recommend vyve to everyone based on these two techs!!!! …
I am so incredibly fed up with VYVE and their contractors – we have been patiently waiting for a line to be buried for over a MONTH!!! CRAPPY company!! (I only gave you a 1 star, so my comment would post!!)
I have sent in requests for information and have NEVER heard from them, How can they stay in business when they don’t even answer a request form a want to be customer.
Horrible service. They overcharged me on the two bills I had. No one every called me back when they said they would. Just an awful experience. I never write reviews, but I wouldn’t want anyone to deal with a company that treats their customers with zero care.
Kudos to Dennis and Garrett for their excellent service and installation of broadband internet service in our home! Friendly, polite and professional. We are very pleased with the internet speed! Keep up the good work guys!
Thanks!
I had bought a new modem/router and called Vyve customer support to get it set up. I was helped by Valerie and she was so amazing. She worked diligently to get me setup and went above and beyond. Thank you so much.
Daniel A. Did an awesome job! Very outgoing but professional personality and he made sure the equipment was where I wanted it even though he had to move furniture to make it happen! Great great service!!!
Terrible customer service. Internet is spotty and never runs the Mbps that you pay for. I’ve had them at my house 6 times one time including a “manager” who also couldn’t tell his face from his a**. I would give a zero rating if I could, absolute terrible company and I would never recommend it to anyone.
Thank you so much .Very effective, friendly .So happy that I can walk without a line hitting my head.i think it was the wind that loosened it .So VERY GRATEFUL Thank you again for your response your the best
Worst Internet around shuts off on me 5 or more times a day. Have had technicians come out countless times for them to do nothing and say they fixed it. As soon as another Internet provider is near me I’m switching
Terrible internet service, I have internet maybe 1/3 of the time and when I do , it’s not even up to speed. Vyve , you are truly trash. The only reason I use you, is because no one else is in town ., Update, I had to pay for the company to fix THEIR terrible internet ..I will not be paying anything for them to fix their own messups.
Daniel A. Helped me with getting my WiFi set up. Super nice guy, and super patient when my Modem wasn’t working at first. Did a great job at figuring out the problem and fixing it, I’d recommend him to anybody!
Setting up the service was horrible, technician came to the house and set the box in the back of the house and when I asked why I couldn’t have the box where I wanted it closer to the device’s, he responded this is a free set up if you …
Kelly and Robert had my TV and Internet back up and running before I could blink, well not quite that fast, but almost! One replaced my modem and box while the other showed me how to change my wifi name and password. Great service and very friendly!
Kelly & Robert provided an excellent service for our business. We are so thankful for refreshing and friendly customer service compared to our previous provider. Switching to Vyve should have happened sooner!
I have need the cable buried for two years, still not done. Frequently have service interpretation and slow to resolve issues. At times it works well….4 weeks later Vyve replied to my review and says to email them my concerns. I have done that numerous times and received zero responses.
I pay nearly $130 a month (which is above average here) for *only* internet and it’s always going out. When it’s working, it’s still slower than other, cheaper companies. As of now, it’s been down for 31 hours. We still haven’t received any …
Was late due to a previous job that was much bigger than expected and I took that morning off from work to let them in but ended up having to take the entire day off. All is good though, installer was nice and pleasant and the broadband so far is great.
Kelly came out and fixed the on and off again problem I was having with my internet. He explained the problem so I could understand what was wrong and quickly fixed the issue. He did a great job with friendly service.
My internet’s finally back on thanks the Kelly and Taylor they did a good job fixing it so right away so now I have no problems thank you I give it five stars
Worst internet provide. Constant packet-loss and there is no way they help at all. I would call for help, but my friend went through the same thing and never got proper service so why would i waste my own time to get no help.
Very confused and fed up… Can they service my house or not? They service Cache, just not my address? My neighbors down the street have them, but when I call I get two different answers regarding services. I will be going elsewhere.
Worst place you can ever get service from. Had workers come fix our internet router and they had no class, and cussed like sailors, tried to make a complaint to the front desk person on why the bill kept getting high for no reason and she was RUDE, made my father get loud with her. Don’t come here if you want to deal rude service.
I love having Vyve service! Their customer service is great, especially Kelly!! He is always very efficient, knowledgeable and quick to help if we need it! I’d definitely recommend their service!
Dennis came out to do the install at our house and he was incredibly friendly! Very prompt and polite and made sure everything was good before he left. I appreciate how wonderful he was to my family.
We regurally pay for internet that we never get. Customer service is horrid. And it feels like they have an outage every other hour. Would not reccomend vyve to my worst enemy.
This is the worst company I have EVER dealt with. I never write reviews but I felt this needed one, if I could give -10 stars I would, if you are considering changing to this company think twice, I would do without service before I used them. Unbelievable as to how incompetent these people are.
They have been really helpful with me. When I was getting set up, they made sure I had the best rate. The technicians will also come out on a Saturday, which is really nice.
The service is HORRIBLE. We have had Vyve for a month. We have been without internet for a month. There is no signal anywhere in the house. Beyond frustrated. The worst part, we are in a contract. If you haven’t already signed on the dotted line, DONT!!!
Very unprofessional, showed up talking about how he hats this job and how hard this was gonna be. Walked around saying bad words around my 3 year old. Super bad experience with install, but at least the internet works.
I have never in my entire life had worse internet. Even connected to ethernet the connection is all over the place, minute to minute. I’m sick and tired of this. I don’t recommend this company.
We had Robert out at our house today. Hands down one of the nicest guys I’ve ever met. He helped me fix the slow internet issue and ran a new line. I wish EVERY service company would be like Vyve and Robert. Excellent A++++!!!
A big shout out to Daniel! We have been trying to get our internet connected and have been having issues doing so, then this awesome tech saved the day. We are extremely grateful.
The internet itself is fine – but the customer service is absolutely horrible. What’s funny is they even know it’s bad but do nothing to fix it. Very disappointing.
This is the worst company I have ever painfully delt with. I suggest not using them. It’s not worth the excuses and no customer service. Trying for weeks to simply have Internet, too much to ask . And they don’t care.
My wifi is fast and reliable
I personally have not had any issues
And the pricing is the best that I had found when I was looking for internet providers
Have called multiple time Never got a response . I Have try the text chat service. Nothing there. Made appointments for setup. No one very came. Awful customer service. Will not reccomend. I want my refund.
I had an amazing experience with Kris I think his name was! He was amazingly informative and helped me understand the process of things and how everything worked!
They gave me a bad internet cord when i first signed up and called numerous times about 7 months later they finally sent a tech out and gave me a new one. For 7 months i wasnt getting what i paid for and they tell me they can’t credit me for any of it! Poor customer service!
I will never use their service again over charged me even one employee in California agree then billing wanted two times more don’t use this crooked company !!!
Internet always down. I’m working from home like most. So if I can’t work who is going to pay my bills? Can’t wait to move some I can get something more reliable!
Honestly the best service I’ve had so far to the point I recommend everyone I know to them. In the office I usually deal with Rhonda who always provides excellent customer service as well as the others and techs.
In early Sept. I called Vyve for an install. They said I was eligible for their service. They immediately billed me and set up a time for the install. After several months and now the end of Nov. I was told that they will not be able …
Worst company ever. Their equipment doesn’t support what they offer. Service customer and plans are terrible and they’re always trying to figure out how to milk more money outta their customers. Getting this provider was truly the BIGGEST MISTAKE EVERY!
A lot of people complain about their service but I’ve been a customer of e for over a decade or longer and I don’t have any complaints at all I hope I don’t regret making this post but yeah is been pretty good
Melissa Peeler at the Shawnee, OK office was awesome on helping me to make some adjustments to my plan that saved me money. I can’t thank her enough for all her help and awesome customer service!
Vyve is great! Every time I have any issues they are always more then willing to help out and always trying to make sure I have the best deal available!
Samuel with J&S did my Vyve install. Great guy! Did awesome work and made sure everything was working well! Took great care of property when installing and made all was good!!
Can never get anyone on the phone and when I try to log into my account, it tells me “no account found”. I have not been able to log into my account for the entire time I have had Vyve (about 5 years). They will not work with you on the day or time they will come.
I happy with their service. I’ve had some trouble with the internet going off and on since I moved here. They are great sending a service technician to check it out, but I still have interruption daily.
Shout out to Daniel! He went above and beyond customer service. A tech deemed my new house unservicable ( we had to move down the road due to our house going up in flames ) and Daniel is a previous tech and he knew my area was servicable …
Frequent outages and they stop taking your calls when there’s an outage. If you work from home this is not the internet service for you. I signed up for 100 mbs and all it registers is a speed of 50 MBS. Unfortunately it’s the only service available to us. It’s a legal racket plain and simple.
I called in for help and Liz was incredible. Pleasant, helpful, kind. We worked hard for and hour and she fulfilled my expectations and everything worked! We worked together and she made me feel like a partner in the process. She was wonderful and as far as I am concerned….SHE DESERVES A RAISE!!!
I just moved from Norman and this was the only high speed internet I could find at my new place. Dennis was the contractor with Jared S Was. He was pretty fast and made the Installation simple. He checked that it was working before he left. …
Had great service for a long time but many of my neighbors were complaining about their service. At the current time I have not had internet at my home for a week. They will not answer their phone and when they do their customer service is …
Dont waste your time, especially dont waste your money. They are constantly having internet connections issues, thats if/when you actually have internet. Customer service is either clueless to reality or dont care when it comes to outages. …
Only place in my area that offers “high speed internet” paid last bill on the 29th of last month and haven’t gotten the speeds I paid for the past 2 up to 3 weeks. I pay for gig speed at unlimited data and I’ve been running 1 to 10 Mbps on my PC (which is Ethernet connected) the entire 2 up to 3 weeks.
Called at end of April to set up install to our new house for the beginning of june. They sent someone out to the property to make sure that it was serviceable and told me that it was. We set up a technician and I called like 3 weeks …
Extremely unreliable service in the Shawnee, OK area. No warning via text that your service will be dropping for hours on end. Overpriced for how unreliable it is. Virtually impossible to contact a real person in a reasonable amount of time to diagnose the connection problem that is ALWAYS on their end. Pathetic customer service.
Im giving 1 star only because the internet is fast most of the time. The customer service is horrible with Vyve. I switched from AT&T and was told they would beat the price I was paying. It is now $100 a month more than what Greg sold it in …
Being 1 of only 2 internet providers in my area, Its good WHEN it works. Half the time I have connection issues. But since there’s no competition in town, I’m stuck with it. So not a lot I can do other than rate it 1 star and let people know to try other providers before settling for Vyve.
During a very sensitive time, Melissa and the crew at Vyve broadband showd compassion and understanding. Melissa was very friendly and extremely helpful. It is people like her that keeps this business growing! Thank you for awesome customer service that you provide!
I use Vyve internet. Where we live we don’t have many service providers in our area. We chose vyve and are really happy with them. We have several tvs and electronics that use wifi etc. They are Arial and then run lines underground to each …
HORRIBLE customer service. They are charging me $150 for unreturned equipment that we NEVER had after we discontinued service due to a move out of state. Spent 1.5 hours on hold the first time I called them after receiving their bill. The …
When it works, its decent quality. Ive been a customer for 6 years and with each experience of an issue have learned one solid thing: their work order system is terrible. When service was initially installed, they left 300 ft of fiber optic …
I was told that a tech would be here for an installation between 1 and 3, and here I have been sitting, waiting, on my day off. It’s now 3:40. This is not a good way to begin this professional relationship. …
Our cable and Internet are out. Again. 2nd time in 24 hours, umpteenth time in the last weeks & months. I’m not exaggerating when I tell you it’s constantly out. We have been loyal to them for 10 years because their customer service is so …
Terrible service. The month of January I was out of service for 14 days. Of the many calls with tech support, I mentioned I wanted my bill pro-rated to reflect actual service recieved, and I was assured it would be because they are …
They are always so helpful when we need anything! They come out in a timely manner and answer any questions we might have. I would highly recommend them.
Possibly the worst broadband service we’ve ever experienced in over 20 years; suggest using a competitor if available. We have no other options so we’re stuck with them and all their excuses.
CHECK YOUR BILL!!! Yes, the rumors about Vyve providing poor service are true. I have had their service for 2 years, and haven’t left because there was no other option out here in the boonies. In those 2 years, I was without service for …
DONT GET ANYTHING OVER 100-200mbps!! i purchased 1 gig wifi speed and all seemed well until i did an actual speed test at speedtest.net. i was only getting around 250mbps! i thought maybe i just needed to tighten some cables or move the …
The website and online payment system is difficult to use. The call center staff are not very helpful. I would recommend using another internet provider if possible.
Amazing service and customer help and the people doing the tres were awesome i love this company amazing!! I WANT TO GIVE A BUG SHOUT OUT TO VYCE FOR COMING BACK AND FIXING THE LINES FOR THE CUSTOMER AND DOING REALLY FAST THA K YOU SO MUCH! AAA TREES R US
Ungoing issue for 3 weeks. Paying rent on modem that bout 2 years old. Tech came out today. Wonderful. She found 3 problems. Had uninterrupted internet til 5. Now scheduled for another tech tomorrow. Fix the problem!
Past couple of months service has been absolutely horrid. I’m a gamer and spend most of my time using my internet, and it’s been super laggy, and always random outages can’t get any information on. Getting tired of paying for a service that Is giving me more problems than solutions.
Had Vyve in Shawnee for around 3 years.. They regularly raise prices without informing you before, terrible customer service, and the service worked maybe half the time for almost $100 a month. When we cancelled luckily I got a receipt for …
Update: today was the 3rd visit to fix the same issue I’ve had for the last week (no internet connection for 6 days now). The guy called, said he was on the way to my house to run a new line, I waited and waited but he never showed, then I …
The website is easy to pay my bill, or sometimes I have to refresh the system, and the site allows me to do so. I just wish they had,vi guess a stronger network out here. Depending on the time of day we can’t use the service. Customer support is always friendly and eager to help.
First, I was assured someone would call me before coming so I could plan around the appointment. No call from your tech. This is how I was left. No wall bushing or silicone. Cable left hanging down the wall instead of attached and sloppy …
They always have issues with speed and when they come out to look they are always claiming it’s our own equipment. They make assumptions without proper testing and leave it up to you to figure out problems. It can’t be the equipment because …
Customer service is the worst…. who ever I talk to today hung up on me and didn’t allow me to take survey at the end of the call because I told her I was going to leave a bad one… not the first time I’ve had problems… guy that …
So I’ve had vyve internet for about 4 years now. Internet has always been off and on. Had good days and some bad days. I pay for the 105 mbps, and always ran speed test and never got what I paid for, averaged about 45 mbps the entire time …
I love my service but I don’t l9ve being lied to about my bill. I called to ask to talk to the ceo and they told me they don’t have any contact info for th guy that signs their paychecks. Funny how that works when u want to complain about one of their employers who didn’t do his job right
I had Vvye Broadband as my internet provider on two separate occasions for a year at a time. The service was very good, I never had any lagging or outages while I was with this company. The staff is very genuine and easy to talk to. If I …
Hello Vyve, I just want to officially commend your technician Ulises Diaz out of the Shawnee, OK branch for schooling me for over an hour plus, on the reason why the internet kept dropping in my area and helping me with new upgraded …
Jeremy did a wonderful job reconnecting our service. He explained everything he was doing. Very polite and just all around good person. You are lucky to have him on your team.
This company is a joke! We have lucky changed to a new internet provider. But we had vyve for a year. It was a terrible service the entire time. Outages all the time. Not getting anything resolved in a timely manner. The worst being a modem …
This is amazing work, i received great customer support and i was treated fairly and with respect. They quickly got it done, and left with no time to spare. Another company had also cut some trees for the Vyve to be able to do what they needed too. Credits to the Tree Company! ❤️
Customer service was great. Friendly knowledgeable call center. Technician Jeremy B was on time, very polite and respectful to me and my wife. In a world that lacks quality customer service, the personal at Vyve have set a higher standard. Well done.
Daniel is awesome customer service and Been came to help too. Great service
DO NOT GET VYVE!
I just recently moved. I need internet ASAP. So went with what our front office people suggested. Signed up with Vyve and guess what? The their internet STINKS. …
I’ve seen a lot of negative reviews/comments concerning Vyve Broadband, but I have to say so far they have excellent customer service and it’s 24/7 availability. The previous companies (before Vyve took over) were horrendous and I would …
Daniel came to check a BIG PROBLEM we have been having for some time now. He was very polite & friendly, plus knowledgeable. I feel sure he has fixed our problem for good. He is an amazing young man. Thanks for the GOOD job, Daniel. Bill & Claire Horacek 👍👍👏👏 …
They close the store before closing time so make sure you’re there plenty early..
Kelly and Danny were amazing! Prompt, fast, courteous, service. If I ever deal with Vyve again I hope these guys are the ones to help me. Simply, awesome!
Dennis was quick, professional, and friendly. Completed my transfer service without any issues.
Had Kelly do my installation. He was very professional and personable. It was a speedy setup.
Kelley Mallory was my technician and not only did he do an exceptional job he did it in a very respectful and timely manner. I am very pleased !
Service was given quickly and payment clerk was very informative.
Daniel did a great job from the start! Courteous and quick…would recommend Vyve to anyone! Thank you.
We have called and called had so many times because of dropped service for no less than the past six minutes months. We have had to take off work to meet them at our house only to for a service tech to tell us they need to get an …
terrible service. DO NOT use this service if you have ANY other options. my internet has been down for 8 months and they refuse to fix it or give me ANY credit. they took advantage of us and lied to us, talked down to us and acted like we …
My sound on my tv has been acting up since we got vyve. We have to unplug our boxes and plug it back in just so it will work. Our phone don’t work at all. Poor services and every timeiI pay my bill its never posted. Wth..
Dennis did a great job and came as a result of a botched earlier install…they should fire those other guys and just send Dennis
Absolute WORST Customer Service I have ever received from a company. With their complete lack of customer care I have know idea how they remain in business.
Have being using this cable company for 12 years, once owned by Allegiance …
Dennis did a great job install was clean professional and fast. I would highly recommend.
VERY high prices! I’m always being charged with overage prices, with the last one adding $100 to my already high bill….which has NEVER happened to me in the past! They are NEVER open! No convenient time to walk in and pay your bill..only …
Daniel A. Was super friendly and stuck around to get the job done even when he didn’t have too. Give the man a raise!
Kelly installed our WiFi today. He was very professional and courteous. Would recommend!
Great experience & very fast. Daniel A was such a funny guy and was so nice!!!
Shannon in the office was very helpful and a pleasure to deal with.
She took care of my business quickly.
Daniel was very nice. He explained what the issues were and fixed them quickly. Very friendly and polite.
Shout out to Vyve!! Kelley Mallory to be specific!!! I don’t know many companies that have employees who care so much about their accounts! Being a non-computer tech gal, as long as Kelley is on the job..I don’t have to be! Haha! Thank u Vyve for all the help and professionalism! U rock!
The technicians are nice, customer service is pleasant and almost always available but scheduling technicians to come out is difficult and often takes several days to a week to get one out there, and when you finally do get one they don’t …
My tech Daniel is awesome! He totally went the extra mile to make sure we got what we paid for. We’ve been trying to get it going for two weeks, had a lot of hiccups along the way, and he just walked in and got it all worked out for us today!
The service they provide is terrible, either drops or slows to a crawls multiple times a day. The customer service is just as bad, from the front desk to the technicians, all have been either incompetent or just plain ignorant. I only wish i could give negative stars, because even one star is too much for this company.
I went up there to turn in our rented receivers. Shannon was very professional and thoughtful. She explained what our final bill will be and was very pleasant to deal with.
Daniel did a great job answered all my questions. The best tech ever
Rhonda was very helpful with setting up new service and offered good advice on how to ensure that my appointment with the installation team went smoothly. She discussed my options, helped me to select the best one for my needs, ran my checks and had me on the way in minutes! Excellent service on all fronts. Thank you.
Worst cable ever. Dont waste your money. Picture issues daily. I know it’s not our tv because it’s new and Netflix ect all come through beautifully. We have to call weekly to have them reset our cable box. And the audio sucks it studders …
Outstanding in every way. . .so much better than Charter and Allegiance that came before……
This the worst internet ever! My WiFi has been out for 3 days they have done nothing to fix it. …..
Daniel A- really great service, was really nice and helpful no problems at all!
The only reason I’m giving 2 stars is for customer service! Our Wi-Fi is so unreliable, it’s off more than it’s on!!!! If they prorated us for the days we actually HAD Wi-Fi service every month we’d pay more in TAXES & FEES & EQUIPMENT!!!! …
Kyle did an excellent job installing our broadband/tv service. He was very competent & professional. He took time explaining each step of the process & did the work very quickly & efficiently.
There could always be improvement with all Internet, cable TV, home phone, etc… providers. “I am happy where I am at.”
Daniel A. Was awesomeness very helpful and very outgoing. He answered any questions that I needed answered. Great guy.
Nice experience, but they don’t cover my area
I have been having a problem with my internet and the problem still is not fixed, 5 different technicians have been here, got a new modem 2 different times and still waiting for the problem to be fixed, found out almost two weeks ago the …
Except the occasional outage for no reason, we love Vyve. I wish they offered improved speeds and more stable connectivity, but overall their internet service is the best in the area and their customer service is unbelievably helpful, fast and efficient.
Well, my experience at first was horrible. Just getting the service turned on and everything working as it should made me question my choice of cable provider. Then for the first 2 months my billing has been incorrect. Luckily for me I got …
I wish I could give negative stars. Yet, it does no good to rate this horrific internet company because it is the only one available in the area. If you can afford it, I would suggest purchasing a hot spot and using that. I purchased their …
Just dumped Windstream DSL internet for this Vyve cable internet. It looked like the same employees as there was the last company that had cable. So we shall see
Dennis setup my internet very quickly. He did an awesome job.
Ok have only had them for a week but so far very pleased with my service
Customer service is worse than crap. Paid upfront, had service for 3 days, after that, needed to have modem replaced, but can’t get a technician to come out on time because technical issues get put on the back burner. They do not care if …
They are the worst internet company if you have any other options in your area I dont care who they are take them instead.
It seems like all cable companies have issues and Vyve is no exception. Their customer service guarantee is a joke. When we first signed up it took them nearly 5 months for someone to come bury the cable that was across our yard and …
I am a new customer and do not have the services yet. Rhonda has helped me and I am very pleased with her patience and desire to help me get the services.
This is a 5 Star Place to me,They have very nice People to serve you.and help you anyway that they can.I Love this Place.
I just want say GREAT JOB on customer service!!!! From all employees that I dealt with today 7-19-19. Shannon who helped me tremendously today in office and taking the time to try and fix the problem and not just push off like many other …
Great prices, and very good customer service. After dealing with other internet providers it was honestly a breath of fresh air to deal with vyve broadband. When I moved I had to go through a whole ordeal with the internet provider I had at …
vyve is ridiculous do not get it they rip u off completely epically if ur on a fixed income there rude and always lie to u I will not reccomend it to anyone 👿👿 …
Very relaxed installer by the name of Dennis, got our appointment rescheduled very easily when he found out we did not have any wires running to our house whatsoever. He worked around our house’s current renovations projects without …
Tried to get service in Gore, OK. They supposedly sent a tech out to verify that our address was serviceable. They never called back. When I called, they said it wasn’t serviceable. When I explained that there was a tap from vyve in the …
I have been dealing with slow internet for over a year. Tech support has come out swapped out equipment changed wires etc. I finally had enough and went into the office, (no more phone calls for me), and spoke to Shannon at the front …
Terrible service and connection, Vyve is truly an embarrassment when it comes to reliable speeds and helpful customer service reps.
Just got our Vyve installed and Shawn was super helpful and accommodating! So far our internet speed is much better then what we had with our previous provider. Shawnee, OK
Dennis came to transfer my internet to my new Address. When he came there was still service connected to my address, he patiently waited on CS and got my internet connected. He was very professional and helpful. Very please with my experience this time around. Thank you Dennis.
My husband and I visited the Vyve office in Shawnee Ok today. Shannon at the front desk was very courteous, friendly, and so helpful to my husband and I. We were wanting to make some changes to our package and she was so patient with us. Thanks Shannon
Dennis, was a Great Technician!
Super nice, knowledgeable, helpful, and made the experience Smooth and Fast!
Thanks Dennis, appreciate you!!
Kelly Mallory did a fantastic job at getting us service in our new business location. We appreciated his quick service!
Have had them for years, always ran poorly. Run worse than the company they bought out and took over. Have an outage here now, and the guy I talked to couldn’t even tell me if they are gonna work on it tonight, or tomarrow. I usually sit on …
Worst provider on earth…. maybe…. Their cable internet service is up and down regularly. I thought that was bad until they had a fiber outage on another circuit for over 9 hours. These people are the worst of the worst. Who the hell lets fiber be down for this long? Vyve isn’t a utility. They are a pathetic JOKE.
Daniel did a wonderful job of getting my internet reconnected! Super nice and professional! Thank you!
Mason was the tech came to our house to set up our internet. He was SUPER helpful and nice so far it’s been a great experience!
My installer was Kelly he was very thorough with the installation of the equipment, very friendly, he was also knowledgeable and answered all questions thank you great job
Their service sucks. My mother is in the hospital dealing with some very serious health issues and they have constantly refused to fix the issue with the house phone. As a result I am unable to connect with family members at a time when communication is most vital.
Daniel A. and Kelly M. we’re excellent installers. Job well done appreciate their service.
Daniel is an awesome guy! He did an OUTSTANDING job!! Very satisfied with our service and will be coming back!!
I’ve had allot of issues getting my cable reliably working over my duration of being a customer, but they’ve always come back to fix anything wrong in a prompt manner. This time the tech, Dominick, did a great job.
Kyle was absolutely amazing. He got us up and running fairly quickly! I recommend this young man for any help you may need for your Vyve needs! Definitely will ask for him in the future
This is the absolute worst cable provider ever!!! If I could give it negative stars I would. Service reps are rude even though us customers pay their salary. I am turning this company into the proper authorities to either get this so called …
Daniel A. came and set up our Vyve internet and TV. He was so kind and did a wonderful job. I would highly recommend him to anyone!
Constantly feel like I’m getting the run around. Customer service drops the ball repeatedly. Multiple unreturned phone calls when they ask if they may call you back. Unacceptable wait times for technicians appointments. Internet speed is a …
Daniel has been such a gods saving grace! I can not even tell you how fast this visit was, and it’s been a such a pleasure it’s been I have been enduring issuers for months thank you to the entire staff for your continue support god bless
Kelly came and installed our new service he did an amazing job and very professional and informative
Had issues with my internet speeds so I called and got Spencer ID 1XG. He was outstanding and provided excellent customer service. I have a tech scheduled to come out to fix the problems Spencer found with my new modem. Thanks again Spencer!!!
Kelly just installed my service and went through everything including issues and other information. He was very helpful!
It’s ironic that we rent their equipment and pay for their services yet they are not responsible for equipment that isn’t capable of providing the service we pay for. Somehow it’s the customers fault for not knowing the equipment provided …
Daniel did an excellent job, friendly fast service. Was on time couldn’t be happier with the service he provided.
Daniel was an awesome technician! He was very kind and set up our service so fast! Best of all, my service is working and the internet speed is way faster than any other internet provider that we can get in our area at a cheaper rate per month! Thank you, Daniel & Vyve!
made a appointment for someone to come out 12/18/20 ( paid the 50$+ ) to hook up our internet between 8am-12 with a 1 hour call ahead of time before they got to our house. Taken off from work to make sure someone was here & nobody showed up …
Dennis was awesome!! Very professional, on time & even came back when I was having trouble with one of my tv’s.
Dennis was amazing! When we went online to set up our online order & pay for start of services the lady that called us didn’t tell us we would need a letter from our landlord! Since he knew I had an interview via zoom tomorrow as soon as I …
Went to office on Monday and spoke to the receptionist. She assured my father the WiFi technicians would be out on Wednesday. We called back again on Thursday to ask when the technician would come out. I was on hold 4 times for a total of …
Sold it as a great service currently with 100mb service soon to come. Now 4 months later, no sign of the faster service and the current service sucks! Outages every day. Speed fluctuates from decent to slower than dialup by the second. I would not recommend anyone switch to them. Absolutely terrible!
Their service is just AWFUL!!! The internet connect SUCKS!!! I haven’t been able to fully use my internet for the entire month of September & everytime I Call to report it they say “there’s an outage in your area” like yeah right.. & im …
insanely bad internet. goes out several times a day on average, and when it is working, the speeds are about 1/10 of what I pay for. they typically default to sending a technician out, which does little to no good. in fact, it took me …
I have had nothing but trouble for the last two months. Internet service is terrible it comes and goes and now is mostly never on. I call every time to make sure they document that I don’t have any service. They did give me a …
My internet has been going off and on about every 30 minutes for months. Every time I call tech support, they say they don’t see anything wrong from their diagnostic application. So it must be my fault. This isn’t any better than dish.
A great place to shop an very helpful people that work there also
Internet keeps going out on average 5 times a month 😒 for a few hours to a few days this has been going on for about the last year and steadily getting worse …
installer gave us a used unit with out a battery pack in it, then i called to have it fixed after having to go through the entire holiday weekend, next tech was awesome. But, yes But, after he was done my phone does not have call waiting …
Had to call to get my internet refreshed and the customer service agent was awesome! Spencer 1XG was amazingly helpful and helped me get my internet running the best it has through this whole quarantine! Thanks!
Daniel did a fantastic job installing my modem. I signed up for service yesterday afternoon and it’s already activated. Good stuff.
Local cable Internet TV and phone provider in the Shawnee area good service have had very few problems overall I would recommended to everybody
Had issues with speed called them up got a tech out next morning
Literally the best Internet I’ve ever had. My download speeds are around 3.3 megabytes per second. Pay your bills and it works great
The Technicians were great. Jason French and Austin were so knowledgeable and helpful. Helped me get all my devices hooked up. I’ve had nothing but great service since I connected.
Dennis help me set up my new WiFi and made sure I didn’t have any questions for concerns about people stealing my internet.
Technicians run late, awful customer service and rude people in the call center! Would NOT recommend to ANYONE.
Internet cuts out more regularly than it should and I’ve never gotten close to the speed I’m paying for. Unfortunately for most people in the area it is the only Internet provider…
I’ve been having problem’s out of them for the last few months n I’m at my ends with them don’t get me wrong they are good at first then it just goes to crap not a happy customer had the same problem two times this week alone so they can either fix it or I’m leaving vyve.
I have had nothing but issues with this provider. They left a cable on my lawn for years. WE go to them and change out the modem- 2 times now. They come, it works, then WE again are responsible for refreshing over and over with no …
They are pretty fast at fixing any problems you may have,the ladies at the desk to help you with paying your bill is soooo understanding and very professional.
Worked with Beth at the call center, I was having issues with a bill and she straightened everything out, super friendly woman & super great company!
Daniel arrived really quick after calling to let us know he would be on the way. Really fast and efficient and friendly. So happy to be switching to Vyve!
I dont think you can go wrong with this internet and cable carrier,i have had them for 8 years now and no big problems with them .
Great when it works but goes out alot…we lose service alot….
My technician, Daniel, was very prompt and helpful. He had a great knowledge of his equipment and the services Vyve provides. I was very pleased with his service!!!
Vyve is horrible. The service we are being charged is not what we are getting. It has been confirmed by technicians and others even at Vyve. We don’t have another option for internet service. So we stay. Would love to find a wireless option with high speed capability.
Kyle came out in this hot weather and got the internet set up quick and easy and it works great. Thanks a lot
Dennis was very professional and very helpful. He got our service up and going in no time!
Too bad there are only 5 stars. Everything from the initial phone call to inquire about starting service to the installation has been EXCELLENT
Daniel was great! He answered all my questions, advised me on the best speed and installed everything fast. Great service!
Great customer service and internet speeds are awesome
The first year we had this company they were absolutely terrible. They have improved greatly since then . We rarely have problems and we are able to stream multiple tv’s at a time .
Daniel did a great job got here quickly! Got us back up and running in no time! Perfect service. Highly recommend!!
When you get connected they run the cable and few weeks later they come bury the cable. They came out to bury the neighbors cable in my yard walked back there no announcement and all of sudden my internet goes out. Asked if they did …
Got new service and Kelly came out to troubleshoot why it wasn’t working correctly. He was very efficient and helpful. He fixed our problem and even moved the equipment to a more central location effortlessly. He even helped us with …
The girls that work up front were helpful, they worked with me about my bill, I’m grateful
Our technician, Dennis, was in and out in no time to set up our wifi. So far, we’ve had two straight years of quality service!
No internet connection again. Have calked 3 times. 1st time on hold for more than 7 minutes and disconnected. 2nd time on hold for 32 minutes then asked to do a survey and then disconnected. 3rd time only on hold for a few minutes then disconnected. Have yet to speak to on person there so still no internet connection.
Daniel came out on a Saturday he was real nice and professional, got me hooked up and made it a pleasant experience
The experience trying to terminate service with them had been terrible. They breached their service agreement by not allowing termination via email and it is impossible to reach them by phone, multiple attempts have been made with no response from them, including making support requests.
Daniel did a great job. Had numerous co workers call and he gave them guidance and stayed patient. Had to install 2 dvrs and 3 tvs plus internet service all under 2 hours. Great guy! Great service! Asset to your company!
Worst experience so far with internet providers. I Got internet installed that wasn’t working properly. Installer Gave me an excuse and said it would be fixed by that Monday. Still wasn’t fixed. Then when I call for maintenance to fix what …
After years of hoping Vyve would reach my property, it finally happened. Mark Hamlin offered the best service I’ve ever had from a company. Super friendly and very thorough.
I hate this company… They over price their services and act like 105mps is blazing fast and your lucky they offer that. They have a data cap… They are the only isp in town so they can do what they want. My internet has been a dial up speed connection for 3 days now an they said are fixing it….
Santesha,
Thank you so much for your patience and assistance. You helped us resolve the …
Worst internet provider I’ve ever had to deal with. Vyve experiences the most “outages” out of any provider, they don’t return customer service calls, and even when they are online, their internet is terrible.
Daniel can today to hook my Internet was nice friendly. HE said it’ll e an hour but he got in done sooner good job and love being with vyve
Daniel A and Danny T were absolutely amazing. They were so professional. The install went smoothly and they made sure we understood how everything worked 😁 I would recommend vyve to everyone based on these two techs!!!! …
Worst customer service ever!! Wont even answer. Pay quite a bit for wifi but dont get it..very unhappy
My wifi service was amazing. Dennis was quick and did his job really well. Now I got my wifi!
I am so incredibly fed up with VYVE and their contractors – we have been patiently waiting for a line to be buried for over a MONTH!!! CRAPPY company!! (I only gave you a 1 star, so my comment would post!!)
I have sent in requests for information and have NEVER heard from them, How can they stay in business when they don’t even answer a request form a want to be customer.
Horrible service. They overcharged me on the two bills I had. No one every called me back when they said they would. Just an awful experience. I never write reviews, but I wouldn’t want anyone to deal with a company that treats their customers with zero care.
The VYVE staff and “Technician’s ” are pretty worthless. The internet ain’t much better. Definitely go with someone else.
The technician that came to set up services was amazing. Very quick, friendly, and knowledgeable. His name is Kelly.
Kudos to Dennis and Garrett for their excellent service and installation of broadband internet service in our home! Friendly, polite and professional. We are very pleased with the internet speed! Keep up the good work guys!
Thanks!
I had bought a new modem/router and called Vyve customer support to get it set up. I was helped by Valerie and she was so amazing. She worked diligently to get me setup and went above and beyond. Thank you so much.
Daniel A. Did an awesome job! Very outgoing but professional personality and he made sure the equipment was where I wanted it even though he had to move furniture to make it happen! Great great service!!!
Daniel A was very knowledgeable and helpful in any questions that I had. His service was very quick in getting us all set up.
Terrible customer service. Internet is spotty and never runs the Mbps that you pay for. I’ve had them at my house 6 times one time including a “manager” who also couldn’t tell his face from his a**. I would give a zero rating if I could, absolute terrible company and I would never recommend it to anyone.
Thank you so much .Very effective, friendly .So happy that I can walk without a line hitting my head.i think it was the wind that loosened it .So VERY GRATEFUL Thank you again for your response your the best
Worst Internet around shuts off on me 5 or more times a day. Have had technicians come out countless times for them to do nothing and say they fixed it. As soon as another Internet provider is near me I’m switching
Terrible internet service, I have internet maybe 1/3 of the time and when I do , it’s not even up to speed. Vyve , you are truly trash. The only reason I use you, is because no one else is in town ., Update, I had to pay for the company to fix THEIR terrible internet ..I will not be paying anything for them to fix their own messups.
Daniel A. Helped me with getting my WiFi set up. Super nice guy, and super patient when my Modem wasn’t working at first. Did a great job at figuring out the problem and fixing it, I’d recommend him to anybody!
Setting up the service was horrible, technician came to the house and set the box in the back of the house and when I asked why I couldn’t have the box where I wanted it closer to the device’s, he responded this is a free set up if you …
Kelly and Robert had my TV and Internet back up and running before I could blink, well not quite that fast, but almost! One replaced my modem and box while the other showed me how to change my wifi name and password. Great service and very friendly!
Kelly & Robert provided an excellent service for our business. We are so thankful for refreshing and friendly customer service compared to our previous provider. Switching to Vyve should have happened sooner!
The guy I spoke with was really friendly, and helpful , I actually enjoyed my experience with him
Jeremy B. Very courteous and knowledgeable. A-1!
Daniel A. did a great job hooking up our service he was fast and very nice explained everything he was going to do!
Great speeds and great customer service. No complaints at all. Took them about 20 minutes to install. Highly recommended!
absolute worst only have 3rd party employees who will tell you vyve is to cheap to upgrade equipment to make reliable
STAY AWAY AT ALL COSTS
I have need the cable buried for two years, still not done. Frequently have service interpretation and slow to resolve issues. At times it works well….4 weeks later Vyve replied to my review and says to email them my concerns. I have done that numerous times and received zero responses.
I pay nearly $130 a month (which is above average here) for *only* internet and it’s always going out. When it’s working, it’s still slower than other, cheaper companies. As of now, it’s been down for 31 hours. We still haven’t received any …
Was late due to a previous job that was much bigger than expected and I took that morning off from work to let them in but ended up having to take the entire day off. All is good though, installer was nice and pleasant and the broadband so far is great.
I like the service and never have had any troubles with my internet, staff has always been professional and friendly.
Kelly came out and fixed the on and off again problem I was having with my internet. He explained the problem so I could understand what was wrong and quickly fixed the issue. He did a great job with friendly service.
My internet’s finally back on thanks the Kelly and Taylor they did a good job fixing it so right away so now I have no problems thank you I give it five stars
Worst internet provide. Constant packet-loss and there is no way they help at all. I would call for help, but my friend went through the same thing and never got proper service so why would i waste my own time to get no help.
Very confused and fed up… Can they service my house or not? They service Cache, just not my address? My neighbors down the street have them, but when I call I get two different answers regarding services. I will be going elsewhere.
Their customer service is terrific. Their internet connection is always failing….
Worst place you can ever get service from. Had workers come fix our internet router and they had no class, and cussed like sailors, tried to make a complaint to the front desk person on why the bill kept getting high for no reason and she was RUDE, made my father get loud with her. Don’t come here if you want to deal rude service.
I love having Vyve service! Their customer service is great, especially Kelly!! He is always very efficient, knowledgeable and quick to help if we need it! I’d definitely recommend their service!
Dennis came out to do the install at our house and he was incredibly friendly! Very prompt and polite and made sure everything was good before he left. I appreciate how wonderful he was to my family.
We regurally pay for internet that we never get. Customer service is horrid. And it feels like they have an outage every other hour. Would not reccomend vyve to my worst enemy.
Inconsistent service. Great when it works but it seems like I am either on the phone with customer support or have a tech at the house every month.
This is the worst company I have EVER dealt with. I never write reviews but I felt this needed one, if I could give -10 stars I would, if you are considering changing to this company think twice, I would do without service before I used them. Unbelievable as to how incompetent these people are.
They have been really helpful with me. When I was getting set up, they made sure I had the best rate. The technicians will also come out on a Saturday, which is really nice.
The service is HORRIBLE. We have had Vyve for a month. We have been without internet for a month. There is no signal anywhere in the house. Beyond frustrated. The worst part, we are in a contract. If you haven’t already signed on the dotted line, DONT!!!
Very unprofessional, showed up talking about how he hats this job and how hard this was gonna be. Walked around saying bad words around my 3 year old. Super bad experience with install, but at least the internet works.
I have never in my entire life had worse internet. Even connected to ethernet the connection is all over the place, minute to minute. I’m sick and tired of this. I don’t recommend this company.
We had Robert out at our house today. Hands down one of the nicest guys I’ve ever met. He helped me fix the slow internet issue and ran a new line. I wish EVERY service company would be like Vyve and Robert. Excellent A++++!!!
A big shout out to Daniel! We have been trying to get our internet connected and have been having issues doing so, then this awesome tech saved the day. We are extremely grateful.
The internet itself is fine – but the customer service is absolutely horrible. What’s funny is they even know it’s bad but do nothing to fix it. Very disappointing.
This is the worst company I have ever painfully delt with. I suggest not using them. It’s not worth the excuses and no customer service. Trying for weeks to simply have Internet, too much to ask . And they don’t care.
Beth was an amazing , and very professional. And very helpful. Her voice was very pleasant and relaxing , Good Game Beth!!
Very nice company to deal with. Technician went the extra mile to get me the door I needed. Thank you Vyve!
My wifi is fast and reliable
I personally have not had any issues
And the pricing is the best that I had found when I was looking for internet providers
Have called multiple time Never got a response . I Have try the text chat service. Nothing there. Made appointments for setup. No one very came. Awful customer service. Will not reccomend. I want my refund.
Don’t fix things completely and overpriced. Untrained staff. Worst Internet provider I’ve ever had and I thought AT&T was bad!
I had an amazing experience with Kris I think his name was! He was amazingly informative and helped me understand the process of things and how everything worked!
They gave me a bad internet cord when i first signed up and called numerous times about 7 months later they finally sent a tech out and gave me a new one. For 7 months i wasnt getting what i paid for and they tell me they can’t credit me for any of it! Poor customer service!
Talked to a lady named Melissa she was awesome I’m so great full for all the help she offered and her kind outgoing spirit! Best customer service!
Horrible online customer service! Automated service sucks and now i think they have out sourced to Mexico. Time for a change!!!!
I will never use their service again over charged me even one employee in California agree then billing wanted two times more don’t use this crooked company !!!
Horrible customer service!!! Can not understand what they are saying. Half the time my service is out or goes in and out!!
Edited:
Due to my business demands, and vyve not being co-operative.
I am giving 1 star, wish I could give zero. …
Internet always down. I’m working from home like most. So if I can’t work who is going to pay my bills? Can’t wait to move some I can get something more reliable!
Hands down the best service around! Really great employees, American call center! Prices are going down!
Honestly the best service I’ve had so far to the point I recommend everyone I know to them. In the office I usually deal with Rhonda who always provides excellent customer service as well as the others and techs.
In early Sept. I called Vyve for an install. They said I was eligible for their service. They immediately billed me and set up a time for the install. After several months and now the end of Nov. I was told that they will not be able …
Worst company ever. Their equipment doesn’t support what they offer. Service customer and plans are terrible and they’re always trying to figure out how to milk more money outta their customers. Getting this provider was truly the BIGGEST MISTAKE EVERY!
A lot of people complain about their service but I’ve been a customer of e for over a decade or longer and I don’t have any complaints at all I hope I don’t regret making this post but yeah is been pretty good
Melissa Peeler at the Shawnee, OK office was awesome on helping me to make some adjustments to my plan that saved me money. I can’t thank her enough for all her help and awesome customer service!
Vyve is great! Every time I have any issues they are always more then willing to help out and always trying to make sure I have the best deal available!
Samuel with J&S did my Vyve install. Great guy! Did awesome work and made sure everything was working well! Took great care of property when installing and made all was good!!
Don’t get Vyve they don’t fix there internet when in messing up
Can never get anyone on the phone and when I try to log into my account, it tells me “no account found”. I have not been able to log into my account for the entire time I have had Vyve (about 5 years). They will not work with you on the day or time they will come.
Worst customer service ever, rude and very in professional! If you want a circus show use them
I happy with their service. I’ve had some trouble with the internet going off and on since I moved here. They are great sending a service technician to check it out, but I still have interruption daily.
Shout out to Daniel! He went above and beyond customer service. A tech deemed my new house unservicable ( we had to move down the road due to our house going up in flames ) and Daniel is a previous tech and he knew my area was servicable …
Frequent outages and they stop taking your calls when there’s an outage. If you work from home this is not the internet service for you. I signed up for 100 mbs and all it registers is a speed of 50 MBS. Unfortunately it’s the only service available to us. It’s a legal racket plain and simple.
Always loosing connection. Absolutely would change if there was any other option available.
I called in for help and Liz was incredible. Pleasant, helpful, kind. We worked hard for and hour and she fulfilled my expectations and everything worked! We worked together and she made me feel like a partner in the process. She was wonderful and as far as I am concerned….SHE DESERVES A RAISE!!!
I just moved from Norman and this was the only high speed internet I could find at my new place. Dennis was the contractor with Jared S Was. He was pretty fast and made the Installation simple. He checked that it was working before he left. …
Had great service for a long time but many of my neighbors were complaining about their service. At the current time I have not had internet at my home for a week. They will not answer their phone and when they do their customer service is …
Dont waste your time, especially dont waste your money. They are constantly having internet connections issues, thats if/when you actually have internet. Customer service is either clueless to reality or dont care when it comes to outages. …
Great service here. Like old school, they really care about what they’re doing.
Only place in my area that offers “high speed internet” paid last bill on the 29th of last month and haven’t gotten the speeds I paid for the past 2 up to 3 weeks. I pay for gig speed at unlimited data and I’ve been running 1 to 10 Mbps on my PC (which is Ethernet connected) the entire 2 up to 3 weeks.
Called at end of April to set up install to our new house for the beginning of june. They sent someone out to the property to make sure that it was serviceable and told me that it was. We set up a technician and I called like 3 weeks …
Extremely unreliable service in the Shawnee, OK area. No warning via text that your service will be dropping for hours on end. Overpriced for how unreliable it is. Virtually impossible to contact a real person in a reasonable amount of time to diagnose the connection problem that is ALWAYS on their end. Pathetic customer service.
Im giving 1 star only because the internet is fast most of the time. The customer service is horrible with Vyve. I switched from AT&T and was told they would beat the price I was paying. It is now $100 a month more than what Greg sold it in …
Being 1 of only 2 internet providers in my area, Its good WHEN it works. Half the time I have connection issues. But since there’s no competition in town, I’m stuck with it. So not a lot I can do other than rate it 1 star and let people know to try other providers before settling for Vyve.
During a very sensitive time, Melissa and the crew at Vyve broadband showd compassion and understanding. Melissa was very friendly and extremely helpful. It is people like her that keeps this business growing! Thank you for awesome customer service that you provide!
I use Vyve internet. Where we live we don’t have many service providers in our area. We chose vyve and are really happy with them. We have several tvs and electronics that use wifi etc. They are Arial and then run lines underground to each …
HORRIBLE customer service. They are charging me $150 for unreturned equipment that we NEVER had after we discontinued service due to a move out of state. Spent 1.5 hours on hold the first time I called them after receiving their bill. The …
When it works, its decent quality. Ive been a customer for 6 years and with each experience of an issue have learned one solid thing: their work order system is terrible. When service was initially installed, they left 300 ft of fiber optic …
I was told that a tech would be here for an installation between 1 and 3, and here I have been sitting, waiting, on my day off. It’s now 3:40. This is not a good way to begin this professional relationship. …
Our cable and Internet are out. Again. 2nd time in 24 hours, umpteenth time in the last weeks & months. I’m not exaggerating when I tell you it’s constantly out. We have been loyal to them for 10 years because their customer service is so …
Terrible service. The month of January I was out of service for 14 days. Of the many calls with tech support, I mentioned I wanted my bill pro-rated to reflect actual service recieved, and I was assured it would be because they are …
They are always so helpful when we need anything! They come out in a timely manner and answer any questions we might have. I would highly recommend them.
Very unreliable service. Internet has connection issues everyday and I have to restart the router several times in the evening to regain connection. …
Possibly the worst broadband service we’ve ever experienced in over 20 years; suggest using a competitor if available. We have no other options so we’re stuck with them and all their excuses.
CHECK YOUR BILL!!! Yes, the rumors about Vyve providing poor service are true. I have had their service for 2 years, and haven’t left because there was no other option out here in the boonies. In those 2 years, I was without service for …
DONT GET ANYTHING OVER 100-200mbps!! i purchased 1 gig wifi speed and all seemed well until i did an actual speed test at speedtest.net. i was only getting around 250mbps! i thought maybe i just needed to tighten some cables or move the …
The website and online payment system is difficult to use. The call center staff are not very helpful. I would recommend using another internet provider if possible.
Amazing service and customer help and the people doing the tres were awesome i love this company amazing!! I WANT TO GIVE A BUG SHOUT OUT TO VYCE FOR COMING BACK AND FIXING THE LINES FOR THE CUSTOMER AND DOING REALLY FAST THA K YOU SO MUCH! AAA TREES R US
Ungoing issue for 3 weeks. Paying rent on modem that bout 2 years old. Tech came out today. Wonderful. She found 3 problems. Had uninterrupted internet til 5. Now scheduled for another tech tomorrow. Fix the problem!
Past couple of months service has been absolutely horrid. I’m a gamer and spend most of my time using my internet, and it’s been super laggy, and always random outages can’t get any information on. Getting tired of paying for a service that Is giving me more problems than solutions.
Had Vyve in Shawnee for around 3 years.. They regularly raise prices without informing you before, terrible customer service, and the service worked maybe half the time for almost $100 a month. When we cancelled luckily I got a receipt for …
Update: today was the 3rd visit to fix the same issue I’ve had for the last week (no internet connection for 6 days now). The guy called, said he was on the way to my house to run a new line, I waited and waited but he never showed, then I …
The website is easy to pay my bill, or sometimes I have to refresh the system, and the site allows me to do so. I just wish they had,vi guess a stronger network out here. Depending on the time of day we can’t use the service. Customer support is always friendly and eager to help.
First, I was assured someone would call me before coming so I could plan around the appointment. No call from your tech. This is how I was left. No wall bushing or silicone. Cable left hanging down the wall instead of attached and sloppy …
They always have issues with speed and when they come out to look they are always claiming it’s our own equipment. They make assumptions without proper testing and leave it up to you to figure out problems. It can’t be the equipment because …
Customer service is the worst…. who ever I talk to today hung up on me and didn’t allow me to take survey at the end of the call because I told her I was going to leave a bad one… not the first time I’ve had problems… guy that …
So I’ve had vyve internet for about 4 years now. Internet has always been off and on. Had good days and some bad days. I pay for the 105 mbps, and always ran speed test and never got what I paid for, averaged about 45 mbps the entire time …
I love my service but I don’t l9ve being lied to about my bill. I called to ask to talk to the ceo and they told me they don’t have any contact info for th guy that signs their paychecks. Funny how that works when u want to complain about one of their employers who didn’t do his job right
I had Vvye Broadband as my internet provider on two separate occasions for a year at a time. The service was very good, I never had any lagging or outages while I was with this company. The staff is very genuine and easy to talk to. If I …
Hello Vyve, I just want to officially commend your technician Ulises Diaz out of the Shawnee, OK branch for schooling me for over an hour plus, on the reason why the internet kept dropping in my area and helping me with new upgraded …
Jeremy did a wonderful job reconnecting our service. He explained everything he was doing. Very polite and just all around good person. You are lucky to have him on your team.
This company is a joke! We have lucky changed to a new internet provider. But we had vyve for a year. It was a terrible service the entire time. Outages all the time. Not getting anything resolved in a timely manner. The worst being a modem …
This is amazing work, i received great customer support and i was treated fairly and with respect. They quickly got it done, and left with no time to spare. Another company had also cut some trees for the Vyve to be able to do what they needed too. Credits to the Tree Company! ❤️
Customer service was great. Friendly knowledgeable call center. Technician Jeremy B was on time, very polite and respectful to me and my wife. In a world that lacks quality customer service, the personal at Vyve have set a higher standard. Well done.