Northpointe Bank is proud to bring personal service, value, integrity and innovation to the people we serve.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
3333 Deposit Dr NE, Grand Rapids, MI 49546
(Translated by Google) Opening the account was really simple and fast, it is the first experience that I have that a procedure like this is so efficient. …
Hate this bank
Great Bank!
Trash
Excellent experience
Easiest account opening ever.
Nice building.
Excellent rates and very convenient.
Highly recommend Northpointe Bank.
Super easy to open an account!
The process was pretty fast! Wow!
Great experience and easy to use.
great way to banking very good !
Easy to open an account and good service
Don’t answer any phone calls. Horrible customer service.
Easy to open, great rates and great service!
Best savings interest rate I could find.
High interest rate and easy to open the account.
Great refinance rates, great service!
Lousy web site. Account application is unusable.
Bad customer service.Trying to reach customer service. Nobody is answering. They keep on transferring my call but nobody picks up the phone.
Such a positive experience working with the team at Northpointe!
VERY EASY TO OPEN AN SAVINGS ACCOUNT WITH A TOP INTEREST OF 2%
Made us feel like family could not ask for more!
Great service, I would choose them again.
Just opened a savings, so far everything seems fine.
Chris was the best loan officer!
website very user friendly, good people working here.
Absolutely hate doing business with them . The experience is not good at all.
Good experience overall. Great communication along the entire process!
Capper in SWFL is the best!!!… Northpointe give him a raise!
Wow, that was easy. Very Happy with the level of service we received from Matt Howard
Easy to open, great customer service, and unbeatable 5% rate! What’s not to love?
Excellent bank and very professional. Handled everything beyond my expectations.
Just opened an account on line. The opening was a little clunky, but I could not be more pleased with the interest rate on the money market.
Excellent service and terms with no surprises. Special thanks to Johanna Arias for all the help and guidance.
In the process of opening an ultimate savings account. I love the fact of how much value they put on security.
deposit interest quarterly, really bad if you need monthly interests paid. Don’t tell you but its in the fine print, pfft. who reads that.
Knowledgeable, professional, and organized staff at Northpointe office in Sewell, NJ!! Great experience!!
Great for checking accounts. I love the free part and the people I have talked to have always been nice and professional.
Neil Russo was great and very helpful and attentive through every step of the process
Great experience, fast, great rate, and detail orientated. Mary helped us and was available to help us whenever we needed.
Application went very easy and just waiting for processing to process it. So far so good. TED
Awkward process…do not receive new bank acct number and therefore have to wait to add joint member and beneficiary..weird
You cannot add a joint owner while applying online. Initial deposit is very low.
Danielle, The bank manager went out of her way address a banking issue I had. Much appreciated.
Great service i have ever received, kind and knowledgeable worker let me feel this is the bank you can trust!
It sounds like this might be a good high interest online bank acct to use if you just want to drop in 25,000 plus and let it sit, which is exactly what I’m looking for.
Very helpful loan officer, loan closed within the timeframe promised, prompt disclosures, and best of all the lowest rates in the nation.
Love getting a chance to work w robyn rau and christie and their staff! Theyre simply the best or the best!
I am thrilled that Northpointe offers such a great HSA account. I just opened mine and so far so good.
Great experience opening up a money market account with Northpointe bank online. Very quick and easy.
Mike Gallegos was the best loan officer I have dealt with, great experience
samantha was so helpful and patient in assisting me with opening an online account. From this point, it’s just easy money coming my way
Tried to create a login on your web page. It wouldn’t let me. It kept saying max file upload was 5meg. It was information you requested and your web page. Not impressed.
The web pages were well thought out and filling out the information requested was straight forward. No issues I would recommend to others interested in a high interest checking account
So far so good, no issues registering- but can they keep me as a customer for the long haul…stand by for more exciting updates….
Super easy from start to finish, and the mortgage loan team was both friendly and professional.
Just closed on a home purchase with Ryan Gardner as my loan officer. He did an excellent job!
I got a good APR rate on my savings account. Far better than any traditional bank could ever offer.
Highly Recommend! Great People to work with for all your banking needs 🥇 …
This team is amazing. The got my REFI done quickly with no problems. I’m going to refer them to everyone!
Excellent rates and service. Loan Officer, Jeff Rounds is spectacular to deal with.
Corbin at Northpointe made the process easy to get my first investment mortgage, 10/10 would recommend
Self employed home buyer. The process was easy and the paper work was not that bad and could all be uploaded to an online portal. Best rate available.
Great bank with excellent customer service. Highly recommend BJ Maselli for your mortgage needs.
So far opening an account has been much easier than an attempt at another institution. Time will tell if the good experience will continue.
Mark Hindenbach made everything go smoothly and no hassle. I got a good rate on my home loan.
My wife and I have used Brett Foster at Northpointe for 2 refinances. He is excellent. I would highly recommend Brett and Northpointe.
Brady Johnson was awesome to work with. Very knowledgeable & always available & willing to answer my questions. Highly recommend.
Just opened and account on line and the process was flawless. So far so good. I had to call a couple times and the customer service reps were very helpful.
APY IN TOP 1% OF NATION! Had excellent customer service when I called to make sure it wasn’t too good to be true. No reason not to take advantage of this opportunity if it fits your needs.
I used Northpoint to create an HSA account. Great customer service, not to mention a fee-free, interest bearing HSA. Awesome stuff!
I had a smooth process with getting a mortgage. Ian was organized and helpful. The rates were the best I could find.
My experience is that they do not follow federal guidelines with regards to their mortgages and commit fraud by altering documents after a customer has signed them.
Justin Conrad is the best to deal with in RI! You will not be disappointed! Call today! Like Justin says…. “Let’s go!”
I give them 5 stars for the excellent service that was provided to me and I have nothing but positive things to say about this company. Mainly my point of contact. He was wonderful
Erich Lowe at Northpointe Bank made my refi quick and painless – highly recommended.
They looked competitive and helpful, but their research on property was not well done. For that reason it caused me to lose time and money on my application unfortunately.
Very professionally executed. Lynn Smbratt was very responsive/attentive. It was all done within a considerably tight time-line. Appreciate!
The online application lacks an option for a joint account. You need to open a personal account first, and then submit a paper (!) form to provide a joint owner information. The process which does not belong to the 21th century.
The “principal” of naming a street after yourself…… it’s gone away, although…I grew up in an era that it was cool to have a private drive… The name says it all .. it’s not I will help you Street, it’s not we loan great people …
I opened a savings account online today. It was so easy and straightforward. No glitches at all. Online tools are user friendly.
My first home loan experience was excellent. Jacques Jacobson was very helpful, professional and friendly.
if your not from michigan horrible customer service over the phone they never answer then you will be put on hold for a long time and all they to help is direct you to use their website thats always their answer for everything but their …
This was the easiest closing of any home we have ever bought. Great job, will be back for sure
Better security than large bank chains… Much better. As in the website is shut down any time the branch closes. …
The loan officer I worked with was amazing and did everything in her power to ensure my refinance was giving me the best options possible. I will be using them again.
Corbin was great throughout the entire loan process. He was always there to answer my questions and made the entire process effortless!
Excellent and timely service. Chris Henwood is great to work with, very proactive, answers all questions and treats every client like a personal friend. Highly recommend.
Great friendly and personable bank. Staff is professional and eager to help. AND THE RATES!!! Can’t beat 5% checking right now 🙂 They even personally signed and decorated a card for my child’s bday!
New account opening was a breeze. The website is one of the best designed. It just walked thru to the end without any hitch. If this start is an indication of what is next with this bank I will be a very happy customer. Thanks.
Ultimate Checking Acct – What a scam…as of 3/1/18…5% checking is gone. Now you have to spend 1k in debit transactions to make 1% . Lake Michigan CU never played this game. Northpointe is a useless bank and a complete waste of time.
We’ve used Chris Heidt for two mortgages over the years and he’s the best. I’d highly recommend him.
How smooth and amazing it was to work with Farshad. one of the greatest guys I’ve ever worked with on securing a loan, and by far the quickest approval on top of a great rate. Thanks again
I can’t say best enough to Corbin,our agent at Northpointe. He helped us in so many good real estate investments.
I sold my home in March. The remaining funds still have not been released to me. I’ve called several times and get the same response that they would check and call me back.
2.05% is hard to beat, and I really appreciated that they allowed me to copy and paste my account/routing #s when setting up my initial deposits. Some sites explicitly don’t allow this which absolutely boggles my mind! copying and pasting is THE most secure way to get those numbers right!
Horrible. Biggest mistake we made for in our lives trusting this bank with our finances and livelihood. It has been nightmare after nightmare week after week dealing with this bank for our mortgage and checking
Been working with Jason and Mattie for over 3 years now. I couldn’t recommend more helpful people to work with, especially if you know nothing about the loan process like I do!
Michael Dormer and his team helped me out with my first home purchase .Everything went smoothly and they were with me all along the way . Very friendly, very professional and very knowledgeable about the field.
So far, not great. A PITA to open an account that I need to pay my mortgage that this bank bought. They don’t even have a branch within 2500 miles from where I live. When will this country stop letting banks sell loans to other backs? It’s ridiculous!
Opened a savings account only to find out that Northpointe does NOT allow ACH transfers from THEIR accounts, only through a third party such as initiated from MY BANK. I also learned that they only allow $10,000/day transfers. If I knew …
I opened an account and was initially very happy with Northpointe and the account. Sudden and drastic changes to my account terms left me with an unfavorable account. …
My experience with Greg from Northpointe bank in Cincinnati was Excellent. he was very informative and always available during the process.
Loan officer was excellent. He made the process so easy, was professional, answered all my questions and got us closed very quickly… Absolutely use them again~
Incredibly helpful during every step of the loan process, and always willing to take the time to give as much advice as needed, even going out of their way to check things I might not have known about to help me further.
Dawn Dameron was an amazing help, she was a book of knowledge and never misguided me or beat around the bush. She made the process as easy as she could and I was able to close on my house after another lender couldn’t do it.
Excellent service from Northpointe. I hae done many closings in the past and this was the very best. Steve Ward is excellent loan officer. All 5 stars!
Bait and switch. This bank offered a generous interest rate on checking accounts if you made several (maybe 15) transactions in a month. I transferred all direct deposits, bills, etc. over to them… (which took hours of my time) then …
Buying a house during the COVID epidemic was a rocky road. BJ kept us moving forward with little set backs and held great communication.
I’m writing this review from my new house…THANKS BJ!
Thank you to Tim Tusing for helping us land our dream home. A challenging loan due ti my circumstances but Tim worked it out with a GREAT rate to boot. HIGHLY RECOMMEND
Eric Rothberg and his team in Atlanta, Georgia, made the loan process understandable as well as relatively painless. He is patient and precise, working with him was a pleasure.
Have to give Northpointe 5 stars for outstanding service as well as offering a savings account with 2.05% interest. The website is excellent, the service on the phone is excellent and the email communications were excellent as well. What a find! Thank you, Northpointe.
I really had no expectations, and was very pleased with the results with refinancing my home. My Loan officer, Chris Lampson, put me at ease with his friendly helpfulness, and making himself readily available.
Jason Smith was truly a pleasure to work with. He was very quick in responding to any questions I had, and explaining the process and documents. He is definitely someone I want to work with again.
Worked with Northpointe on a Refi and everything went smooth and the loan officer was attentive and helped us along the way. Great experience!
Do not refinance with this organization. It has been 5 years and they constantly sell my information to 3rd parties so those 3rd parties can send me ominously worded and sometimes threatening letters in the mail in an attempt to scare me into buying services or giving out personal information. Just an awful place.
I made a huge mistake and accidentally wired this bank money that was suppose to go to another bank. I would like to thank Jessica Q. for going above and beyond to arrange a wire back to my bank free of charge. She was a pleasure to work with and she went above and beyond to help me in a very stressful situation. Thanks again Jessica!
Opened a savings account due to the good interest rate. Be aware that, if opening online, you need a photo of driver’s license to do this. Have the photo ready to upload before you start the application, or it will time out and have to …
Jason Aday at Northpointe made my refi so easy! His advice was very helpful to get the best rates. Everything went smoothly from initial contact to closing.
I worked with Kyle in the Sarasota branch and could not have had a better refinance experience. They explained everything very clearly and made the whole process a breeze.
Useless bank. Poor customer service. Their phone banking only available during normal banking hours. Their promotions are kind of cheating. They advertise for 5% interest in their checking account. To fulfill T&C I took a lots of pain to do …
Trying to open account in name of a trust…asked for assistance…was mis-informed on the method of opening such account- “At the end of the application there will be a form to download to complete to place the account in the name of the …
Waited on hold for 18 minutes to be treated like an idiot when I could not correctly articulate my issue and questions. Rude- this was my first experience with someone that was condescending. I only have a home loan through this company so sometimes the website is difficult to navigate.
Northpointe customer service has been terrific. I had a couple small issues setting up a new account but Customer Service took a very customer focused and proactive approach making the process a delight.
Northpointe is the best mortgage lender I have ever dealt with. I have had somewhere north of 10 mortgages in my life and this bank was by far the easiest to work with!!!
Horrific…………..
3.60% on a 5 yr. CD is a good rate…..but, folks, run the other way!!!
I told them I wanted to transfer my annuity from Iowa to open a 5 yr. …
I received outstanding service. Great rates & the APR was fantastic . Very fast and smooth service. As a Real Estate Professional I am involved in lots of loans. Northpointe proved themselfs to me.
I have nothing but great things to share about Northpointe, I am always treated as I am a part of their family. The best rates are always consider and I am never given anything but the best advice. I don’t trust anyone else and I am glad to have them on my side. Thank you!
I just opened a savings account with Northpointe because the interest rate is among the best in the country AND it is guaranteed for 12 months – a rarity. My only quibble with the online application is that you can’t initially create a …
This is first time I see online banking without ‘contact us’, ‘link external account’, ‘user profile’ and others typical links. I opened an account and stuck – my initial deposit is in hanging state, never applied to my new account. From …
Just wanted to let everyone know that Melissa Deroba was amazing with every aspect of our home buying process! She has years of experience and her knowledge shows it. Every question i had she had the answers for. Anything i needed she was there right away. Stayed in communication the whole way! Thank you again for everything!!!!!
Matthew Arcari and his team do a terrific job of making the mortgage process relatively easy and provide answers to an individuals questions. I had worked with Matthew on our original mortgage and I again looked to Matthew for the refinance.
They delete the very bad reviews that they get because I’ve left 2 this being the 3rd . Don’t ever work with John bramlett unless you want to be screwed over. I would stay away from this bank st all costs . HORRIBLE PEOPLE, signed contract …
What seemed like a very smooth process quickly imploded because of a careless mistake and lack of oversight on the loan officer. …
Recommended by family members and friends who used Ellen McKenna, I found her and her team member, Ashlee Critchfield, to be top-notch in their knowledge, hard work ethic, friendliness, and deep caring to help me through this Re-Finance …
Online application process was seamless. Getting through to an actual human being over the phone to get policy clarification was effortless. Sure… there are hoops I’ll need to jump through to qualify for the high interest rate each …
We were very satisfied with the service with received with Northpointe Bank for our new mortgage. The service was speedy, efficient, and extremely helpful. I would use Northpointe Bank again, if the opportunity arose.
On a referral, I contacted a local northepointe mortgage representative, Matt Goodich, regarding REFI information on my home. …
Carey Kaufman was a pleasure to work with and went out of her way to help us throughout the refinancing of our home. Very kind and always answered any questions we had in a timely manner. …
Dallas Williams and Jason Anderson are the absolute best. They have served us 3 times, and have served several of my family members and friends. The process is simple, informed, clear, and smooth from start to finish.
Carle LeMaster a Navy veteran did a fantastic job getting me my original loan when everyone was saying I couldn’t get it. He knew all the rules of getting a VA loan and I was able to buy my house. 11 months later rates dropped and he helped …
The team at Northpointe is nothing short of amazing! Professional, timely, responsive and most of all, my client was thrilled with their level of customer service and ease in which they made her feel during the home buying process! Great work NPB!
I found Northpointe Bank from a link on Credit Karma. I compared rates with my own bank, and with my current lender, and Northpointe offered me the bar rate and lowest closing costs. My loan officer communicated with throughout the process, and answered my questions.
Just opened an account to take advantage of the high interest rate which we have done at several banks around the country.
Whereas we sincerely appreciate the 2.05% APY interest rate, the sign up process …
Ryan did such an amazing job on my refinance. My rate was awesome, he was timely and efficient. Communication was great and his assistant was very attentive. Thank you!
Ryan Gardner helped me refinance my home. I got an awesome rate and he made the whole process quick and easy. Highly recommend working with him!
I am refinancing my mortgage with Northpointe Bank. Up to this point it has been a smooth process. My loan office Jim Koops has been upfront about what they can and cannot do for me and my situation. I have asked many different questions …
I just refinanced my loan with Northpointe, My loan officer was great through the whole process and explained everything in detail and never once told me something that wasn’t true. Very happy with their services.
I consider Northpointe’s promise of higher interest rates to be fraudulent. And here is why: …
Northpointe Bank is down right amazing! Wonderful friendly staff, who go out of their way to help you. Making a stressful experience a bit less stressful. I would HIGHLY recommend this company to anyone with needs for financial items.
I recently closed on a home that Northpointe financed. I started out with another lender that wasn’t able to finalize the deal. My real estate agent put me in contact with Janet Gaglione at Northpointe and she was amazing!! She made things …
Northpointe Bank makes buying a home simple. I purchased my first home this year and heard horror stories about the hoops you have to jump through to get a home. Northpointe Bank and their loan officers made buying a home a great experience. I would recommend them to anyone.
Horrific front-line customer service. Had questions regarding the procedure of paying off an All-In-One Loan and received a different answer each of the 3 times I called. Have a question about their savings account, referred to website. …
Northpointe Bank is awesome! My loan specialist, Carl, was super helpful! I got an extremely low rate and the process was very quick. I’d recommend this bank to anyone looking for home loan.
Ne-ver again!!! Northpointe Bank is a horrible loan servicer. Year after year an escrow check was RETURNED to me stating that only a certain amount can remain in the account. The issue is year after year my mortgage payment has increased. I …
First, Cherie and Nikkie are two of most professional people I’ve had the pleasure to work with. I’ve been on a year long journey to find the right home and have my bid accepted. With every new opportunity, I found myself confronted with …
I am very thankful for Barbara Grogg’s professional, responsive and honest assistance with the whole mortgage process from beginning to end. She gave me the pros and cons of every option we discussed, and was always open to running …
This was my first experience with Northpointe bank and I must say they made the whole process extremely easy and painless. They were very up front with everything and always available to answer any questions that would come up. I would definitely use them again and would recommend them to anyone in the market for a loan.
Revised rating to 3 star from initial 1 star, after initial problem with the confusing website was fixed, good customer care supported to resolve the issue quickly. …
Josh Brethauer, his team and Northpointe Bank have been amazing. I am a Realtor and Josh has done amazing things for my clients – even some that had some challenges as far as being self-employed and other hurdles facing many prospective …
I just refinanced my loan with Northpointe, I had started the process with another company and switched to Northpointe. My loan officer Tim was great through the whole process and explained everything in detail and never once told me something that wasn’t true. Very happy with their services.
Tried to get a cash out refinance to do some remodel work at our home. Thought their rates sounded great but turns out the banker misquoted us, then they hired a bum appraiser (missed multiple pertinent facts) so we couldn’t proceed anyway …
I recently represented a client in the purchase of her home in Delray Beach Fl. Rich Brandt, of Northpointe Bank was the loan officer. I was very impressed with his professionalism , knowledge and patience. He guided my client through a …
Amazing Bank, we just purchase our dream home and the process was seamless, credit fully to the loan officer team (Beth and Nichole), amazing experience, Thank you!!
Dirk and Samantha were a tremendous help in our home refinance! They were helpful, patient and kind. We truly appreciate their help, it saved us a lot of money!
As first time home buyers, we were recommended by our Real Estate agent a few mortgage officers. After speaking with some other possible candidates, we opted to work with a man who truly helped us over and beyond. Working with Michael …
Avoid at all costs. We started our mortgage process with Northpointe due to their competitive rate. Two weeks before closing, they realized that the bank they were selling our mortgage to required a condo association to be in place for more …
As a new home buyer and refinancer, I approached North Pointe Bank as a naive clientele with little knowledge about refinancing. After contacting Timothy, my loan officer, I started asking several questions everyday every Hour for about two …
Don’t use Northpointe Bank they will cost you money! After a two month long closing process in which the rate of 3.9% with an automatic payments that we were quoted climbed to 4.45% our loan officer never gave us the paperwork to apply for …
Ryan Gardner and Karli Faulkner were both extremely knowledgeable, responsive, and easy to talk to. They both made the daunting process of securing a construction loan simple to comprehend and seamless. Highly recommend working with both!
I’ve dealt with Dave Kuiper before when I built my home, and now again, for my refi. Dave, as usual, was very personable and thorough in my options, and then he tagged in Lauren from his office, who was also very personable and very, very …
Ugg. Where to begin. Great mortgage experience up until year and half later when we got a notice from Northpointe that our condo association insurance had expired. I am the President of our condo Association so I knew that wasn’t the case. …
My experience using Northpointe was great. I am a first time home buyer and Casilee made my experience so simple and easy. She was always quick to respond and answered any questions I had along the way. I am thrilled with the service I received.
We used Ryan Gardner for our most recent purchase. Ryan and his team went well above and beyond to make sure that we stayed informed and kept up on the process. Thanks to Ryan, we were able to close 6 days early and got a better rate than expected. Thanks for the great work!
I hate to write this bad review because I don’t think this is a reflection of everybody else in the company. I’ve had no problem with any other people in the company. However, I feel that I need to inform others of the disappointing …
Incredible experience!! My wife and I just finished building our new home and the process of getting a construction loan was very new to us but Northpointe made the process very easy and were able to answer all of our questions along the …
My mortgage lender, Tamera Wilkins, was awesome! She goes the extra mile for her clients and takes time to educate them on the home buying process. I would recommend her to anyone looking to purchase a home. ESPECIALLY first time homebuyers! She is thorough and efficient and makes the process a piece of cake!
For a self-employed, first-time home buyer, I cannot ask for more. I had a great experience. Especially Justin Freedman and Adam Luther were great. Justin was more like represented me at Northpointe. He was my point of contact, helped me …
Corbin Radabaugh at Northpointe Bank was a huge help in getting my real estate investment done quickly and easily. He gave me a fantastic rate, was exceptionally efficient with any and all dealings, and was always easily reachable by email and phone. I look forward to working with him and Northpointe in the future.
Crooks! This company withdrew several extra PMI costs from my Escrow account after receiving payoff in an effort to decrease my refund. The company has admitted fault and promised a refund will be issued. It has been 4 months and no refund in sight. I’m tired of dealing with this.
We originally contacted Melissa DeRoba on the advice of our real estate when we ran into a problem with another lender. Melissa listened to us and immediately said “We can help”, and boy did they ever. They got our daughter and her family …
Jasen Bakker went above and beyond our expectations and couldn’t believe how easy it was to get everything done. The mortgage rate and down payment was the lowest anywhere around, I will do business again in the future. We really appreciate everything he did for us, thank you jasen!!
Jade Stone is an excellent loan officer. Jade taught us more about the process than we knew before. She initiated looking for the best options, and was responsive every step of the way. Jade is the best, and hardest working loan officer we have ever worked with: and we are real estate investors. Jade is highly recommended!
Northpointe was great to work with, our refi process was smooth. The continual update of where our loan was at is great! Highly recommend using as well as Chris Kane for your loan officer
My husband and I purchased our home in January, 2019. At the time it was with CBC Mortgage Agency and they sold our loan to Northpointe Bank immediately following the closing. We escrow for our homeowner’s insurance with Northpointe Bank. …
Just bought our “new” house in Colorado Springs with the help of Mike Gallegos at Northpointe Bank. He was terrific! Held our hands as we walked through the myriad paperwork, explaining everything in a way that could be understood by NON-mortgage-speaking people! VERY helpful!!! Would recommend him over and over again!
After having a terrible buying experience about ten years ago. Northpointe Bank staff was amazing in walking me thru the process of buying. We were able to close in less than a month and felt at ease with all of it. Neil Russo and his team were amazing. Will definitely recommend.
Working with Matt Slater and his team has been an amazing experience, from refinancing my primary residence to several investment property mortgages, you can expect a smooth real estate transaction with a team of top-notch professionals on your side.
My loan was recently transferred from Mr Cooper to Northpointe Bank on January 1, 2020. I had paid my Janaury 1, 2020 mortgage payment on December 27, 2019 to Mr. Cooper before the loan was sold to Northpointe Bank. Northpointe Bank has …
Tried to open a savings account with them it has been close to a week with no response to my email and an email that says “we’ll be opening this account shortly” of course only after they have my routing and account numbers from another bank to make my initial deposit. This is not a good experience AT ALL. Run from this bank
Northpointe was a great bank to work with! Our loan officer made it so easy and stress free for our first home buying experience.
I really appreciated the help loan officer Jason Smith offered during the process. He was very efficient in returning emails, calls and texts. Made the process very smooth. No complaints with the service during the process. My only …
Tried to cancel my PMI payments due to my property value increasing. It is impossible to communicate with the escrow department. Asked for a Manager and was told the same thing, reply to the email we sent you. Run from this Bank….
I got my original construction loan (over 3 yrs ago)with them and the process was sub pair at best. However, they were the only ones willing to work with me which is why i gave them at least one star. The loan was a 7yr arm so I needed to …
We worked with Julie Raphael at Northpoint. This was the best mortgage financing experience we have ever had in all our mortgage financing experiences (we’re a military family so we’ve financed a mortgage at least 10 times now). Julie was …
Ryan Gardner was PHENOMENAL to work with. We did a refinance through him and it was seamless, quick and easy. Ryan was clear on numbers and documents needed which helped the process immensely. I have never had a lender be so quick to …
They could not have been incompetent if they tried! Took us several calls to make them aware that they need to factor in summer and winter taxes. Never received any call to thank us for correcting their mistake let alone an apology! Each …
Thank you Joan for all the work you have done for me. You defiantly have my vote on recommendations in the future. You took something I thought was an impossibility and made it possible. I am very grateful. It has been a pleasure working with you.
Ryan Gardner went above & beyond as our loan officer. He not only was efficient, but EXTREMELY helpful. As first time home buyers, we had many questions that he was able to answer. We highly recommend him!
I am extremely surprised by the amount of work Ellen and her associate Ashlee were willing to do on our account. I am experienced with mortgages loans to a degree that I know what I need to qualify, and that I did have what was needed in my …
Since I’m no longer a client at this bank I feel that its safe to make a review about them. First off, I’ve never dealt with such a unorganized bank before and am suprised that such a bank can exist legally. …
Found this company on NerdWallet and after shopping around, used them to refinance our home mortgage. My loan officer, Brett, was knowledgeable, professional and thoroughly answered all my questions. My application was processed quickly, …
We applied for a home loan in June of 2020. Over a period of six months we provided hundreds of documents per Northpointe’s requests. …
Just refinanced our home due to the lower rates. I worked with Kim Gierescher she was very helpful throughout the whole process. A couple of bumps in the road but they were all manageable. I would recommend Northpointe to my family and friends
They service my mortgage loan and they don’t even know Fannie Mae guidelines for PMI removal. In spite of meeting those guidelines, they have so far refused to approve an appraisal. Wondering how many people these uninformed servicer have …
Not only did Northpointe give me the best rate (I shopped 4 or 5 lenders), they also had great customer service. I worked with Kim and everything went smoothly. Did I mention they saved me almost $7,000 in loan costs compared to the other …
I had an outstanding experience refinancing my mortgage through this bank even though I live in Minnesota. Jim Koops was great to work with too. He was friendly, knowledgeable and got the job done quickly. I refinanced in about 3 weeks …
Anthony went above and beyond to help me explore all opportunities in refinancing my investment property. I am going to start the process again with my primary residence with him soon. He actually listened and focused on matching a product …
Terrible customer service. No one seems to know anything. Weeks go by with no response. Get conflicting information and emails from different people. Got a response from a 3 week old email from someone unaware of where we are in the current …
Highly recommend working with Ryan Gardner for your mortgage needs. He helped us to refinance our mortgage and it was one of the easiest, pain-free experiences I’ve ever been a part of. He was always quick to respond whenever we had …
We’ve been working on 3 refi’s for 3+ months. We also purchased a home and that loan was a cluster too. They have paperwork for 3 months to show that we were VA eligible but they didn’t know how to read it. Has us running crazy for weeks. …
what a joke, $200 escrow waiver fee when 3 other banks I have mortgages with charged $0
If you are overwhelmed by the homebuying experience and are looking for someone you can trust, I recommend teaming up with Daniel O’Brien. He is very straightforward and will give you the best advice for your wants and needs. He is very …
Our mortgage officers were Adam Dublet and Nichole May. They were outstanding from start to finish. We had a very difficult case, as we were first-time home buyers, but Adam and Nichole made it seem as it was the easiest case ever. They are …
Excellent experience. Financed a second home and everything was done within the timelines expected. Our Loan Officer John Moore and Hollie were very communicative from start to finish, which was around 5 weeks in total. Thank You.
I have been attempting to have my PMI removed. After providing documentation that we were below 80% LTV, the person I was emailing, Darrin Fein, simply stopped replying! …
My experience with Northpointe Bank was awesome and I couldn’t ask for anything better. Jamie Judson and Michelle did everything to make my approval process as smooth as possible. I am extremely pleased with the outcome. Thank you very much!
Terrible experience. Dan was extremely unprofessional took weeks to get answers to simple questions and then when he said we qualified for 30k less then we originally talked about.we had some questions and he became very short and …
We had tried to refinance with two other companies with no success. The process from start to finish was handled very professionally. Dan and Stephanie were wonderful to work with and we will recommend them any your company to anybody who may need a mortgage.
Ryan Gardner was our loan officer. I have had several mortgages and he is the best loan officer I ever worked with. The time frame from start to finish was a little over a month. We found some better interest rates at another bank and …
Initially we applied at 5 banks/credit unions to find the best mortgage rate and the lowest closing costs. Ryan Gardner at Northpointe Bank was the only one that seemed to dedicate time and get the ball rolling fast enough out of all the …
Very disappointed with my first month at Northpointe Bank. They purchased my home loan. The first correspondence with them was that I was behind on my payments and owed two months of payments (which I was not). I immediately set up an …
This is honestly the best bank I’ve ever used. I feeling warm in my heart when I think about them. They are EXCELLENT for rentals. They let you do 15% down (as opposed to 20%), allowing for less risk as an investor. They literally closed on …
We couldn’t have asked for a better experience getting a loan for our home. Matthew Arcari’s team was amazing! Adam and Betsy were on top of things and kept us updated every step of the way. They kept everyone accountable for allowing us to …
This is the worse bank I have ever felt with Dan M is a complete rude liar! Diane H is just incompetent she ran my wife’s date wrong and now has our credit froze so we can buy our new home now. And yes we confirmed this with equifax. Run far run fast and just use your local credit union!
Within months of having my mortgage refinance to this bank, there was an error in Escrow. First, they paid out a semi- annual tax installment, which would’ve been correct. But then a few weeks later, they paid a year’s worth of tax …
I just finished one refinance process out of 4 total. The customer service received by Corbin Radabaugh was outstanding. He is a great person to work with, always promptly replying to messages, guided me through the process, and making …
We recently worked with Ryan Gardner to buy our first home. In this competitive market, working with Ryan made all the difference! We were up against an all-cash offer and Ryan was able to talk to the listing agent to go through why our …
I’m not a newcomer to obtaining a Mortgage.The Northpointe team were amazing.I worked with Taylor Graham and Rose. I really couldn’t fault the service. I normally can…Highly recommended.
Terrible place to work! They are very desperate for people, especially positions that involve being on the phone, that they will tell you anything to get you in. And once in, they start treating you as if they don’t trust you and watch you …
My experience with Northpointe has been the worst experience I have ever had. As someone who deals with banks regularly I am amazed at how poor and ineffective they have been. After speaking to Northpointe customer service and the insurance …
I think Alexa DePaolo of Northpoint Bank is an actual angel on earth. I have wanted to purchase a home my entire adult life and Alexa stayed in touch with me for 3 years until I was finally able to do it this June. Her knowledge of the …
We Just bought out first home and could not have done it with out the help of the amazing people at Northpointe bank! With this being out first home we didn’t know where to start, half of the terms used, and we were kept informed every …
I can’t say enough great things about our loan officer who is readily available and an amazing advocate for our personal and business loan endeavors. …
Theives, they want to charge 10.00 to pay you bill by phone! Aren’t banks making enough money already? This is outrageous. You bank officials should be ashamed of yourselves. HowJoeaverage
Do not trust this company with an escrow account.
My homeowner’s insurance policy was cancelled due to Northpointe not paying the bill. I called my insurance company and they agreed to reinstate my policy. I …
Hi, I found Northpointe bank services to be more professional; effective and convincing in their work. Would highly recommend them! And, my Loan officer kimberly is an highly driven individual. Always available for her clients! She is very …
TRUST ME STAY AWAY FROM NORTHPOINTE BANK!!!! They purchased my mortgage and have been over charging me for escrow insurance since day one. My down payment was large enough I would pay escrow insurance. Their payment portal does not let …
Duamel Torres and his team did an excellent job. Mr. Torres provided me with the right information in a timely manner to make the process easy and to empower me to make the right decisions. I really appreciate his high level of …
Zero communication skills from people who answer the phone. You cant talk to escrow department.They charge me twice for the property taxes and it took 5 months to correct their mistake but only after I filled a complaint with State of …
Kit Bradshaw and Brandon Edwards were absolutely outstanding in our recent home purchase. We experienced major setbacks and it didn’t faze them at all, they just kept patiently answering questions and explaining what our options were and …
I received a great service experience from Molly F. on your team. She assisted me in canceling a recurring transfer that was next to impossible to disable. She was patient, knowledgeable, and even took the time to speak with a …