Worst customer service I don’t have internet service for three days now I’ve been calling and always i here just excuse they will come they will call you nothing happened
I totally agree, horrible service.. They cut off my service.. Yes i was Lil late on my bill but they never worked with me, in fact they cut me off and never even letting me know but claimed they notified lots of time but never did.. And now …
Great fast speeds 95% of the time the other five I have to reset the router and WiFi “ extension‘s“ every so often but other than that best service around.
Can’t get a reasonable answer to WHAT TIME WILL TECH COME FIX THE INTERNET? All I get is THEY WILL CALL BEFORE COMING. I’m supposed to stay home until they call me WHENEVER that may be. Unacceptable
Switched to Northstate a few days ago. It was quick and easy. The tech that came to hook it up was extremely nice and was very patient with Me in answering All my questions. I had a problem with some of the apps on my TV so I called in and …
Now you can’t schedule a future payment for some reason. I always could but now I cant with no reasonable reason from customer service!! As of May 7th 2022 You still haven’t fixed the payment window!! Incompetence & a disgrace The worst company ever!! 5/29/2022 Why can’t I Log in to pay my bill!!! This company is so incompetent!!
I called to request a prepaid label to return my equipment as I moved far away and according to their own terms and conditions its not my responsibility, only that it needs to be returned in good condition, also their own terms and services …
Just moved into our newly renovated home and decided to use North State for our internet provider. They had to install a new interior “jack” for their modem. We are using our own router which must plug into their modem as their’s is not …
The worst service ever do not get North State you’re better off paying for apps on your own because all you get from North State is buffering all the time buffing buffing. You can call in they check it it doesn’t make any damn difference …
We switched from Spectrum to NS this past Friday and have already called to cancel our horrible service and now going back to Spectrum!! Since we have had the NS our WIFI security cameras do not work at all without being hardwired to the …
Thrilled to have them after the nightmare of Spectrum & Time Warner! The service techs worked a miracle with my vintage phone!!! I tell everyone they need to switch!
I don’t know what are these negative Comments are but I just switch from cable and I’m loving North state im from Greensboro Installation was fast never had a problem with the weather I’m getting close to 1GB upload.
I had North State installed December 23rd and have had nothing but trouble with my tv since. It periodically freezes and every time I call it’s same thing, unplug reset. How many times am I supposed to do that. Then they tell me there will …
Didn’t have them for 24 hours! We hoped they would be better than their competitors but the initial statement they sent said $75 installation fee although that had been waived! Then the installation crew got there almost a month later. The …
We left Spectrum, because of cost and went to Northstate for tv and internet. Cable was been in yard and crosses the street in front of my house for 2 months had to be replaced once, because cars driving over cable that crosses road got …
We’ve had Lumos, formerly North State for a couple of months or more now, and, at this time, I am very pleased. They appear to have great customer service, and, it seems, anytime I’ve had a problem with my internet, even though it turned …
Would leave zero stars if I could. I can go down to any hotel and receive better download speeds from a wifi connection than I can at home with an ethenet cord plugged into my modem. Because its too much money for them to lay fiber optic …
I’ve had North State for about 6 months and never had an issue- installation was quick and easy, internet never goes out. It was such a relief after being stuck with expensive, unreliable service from Spectrum. …
I was a loyal customer until today. My wife works at home, so having the internet is vital for her. Our modem quit on the day before, we put a service call in for a tech to replace it. Simple, right. Wrong. Not only did we not get a tech …
Just paid my bill.
Happy with the hardworking tech who was able to get my internet installed at my new apartment!
Installation was great. NorthState cable is fast and works great!
The technician that came out was Nick. Fixed the problem quickly and was very helpful!!!!
Worst customer service I don’t have internet service for three days now I’ve been calling and always i here just excuse they will come they will call you nothing happened
I totally agree, horrible service.. They cut off my service.. Yes i was Lil late on my bill but they never worked with me, in fact they cut me off and never even letting me know but claimed they notified lots of time but never did.. And now …
Great fast speeds 95% of the time the other five I have to reset the router and WiFi “ extension‘s“ every so often but other than that best service around.
Can’t get a reasonable answer to WHAT TIME WILL TECH COME FIX THE INTERNET? All I get is THEY WILL CALL BEFORE COMING. I’m supposed to stay home until they call me WHENEVER that may be. Unacceptable
Switched to Northstate a few days ago. It was quick and easy. The tech that came to hook it up was extremely nice and was very patient with Me in answering All my questions. I had a problem with some of the apps on my TV so I called in and …
Now you can’t schedule a future payment for some reason. I always could but now I cant with no reasonable reason from customer service!! As of May 7th 2022 You still haven’t fixed the payment window!! Incompetence & a disgrace The worst company ever!! 5/29/2022 Why can’t I Log in to pay my bill!!! This company is so incompetent!!
I called to request a prepaid label to return my equipment as I moved far away and according to their own terms and conditions its not my responsibility, only that it needs to be returned in good condition, also their own terms and services …
The man installed our service wonderful the team working on installing the cable in the yard did a wonderful job have been very pleased.
Just moved into our newly renovated home and decided to use North State for our internet provider. They had to install a new interior “jack” for their modem. We are using our own router which must plug into their modem as their’s is not …
The worst service ever do not get North State you’re better off paying for apps on your own because all you get from North State is buffering all the time buffing buffing. You can call in they check it it doesn’t make any damn difference …
We switched from Spectrum to NS this past Friday and have already called to cancel our horrible service and now going back to Spectrum!! Since we have had the NS our WIFI security cameras do not work at all without being hardwired to the …
Thrilled to have them after the nightmare of Spectrum & Time Warner! The service techs worked a miracle with my vintage phone!!! I tell everyone they need to switch!
I don’t know what are these negative Comments are but I just switch from cable and I’m loving North state im from Greensboro Installation was fast never had a problem with the weather I’m getting close to 1GB upload.
I had North State installed December 23rd and have had nothing but trouble with my tv since. It periodically freezes and every time I call it’s same thing, unplug reset. How many times am I supposed to do that. Then they tell me there will …
Didn’t have them for 24 hours! We hoped they would be better than their competitors but the initial statement they sent said $75 installation fee although that had been waived! Then the installation crew got there almost a month later. The …
We left Spectrum, because of cost and went to Northstate for tv and internet. Cable was been in yard and crosses the street in front of my house for 2 months had to be replaced once, because cars driving over cable that crosses road got …
We’ve had Lumos, formerly North State for a couple of months or more now, and, at this time, I am very pleased. They appear to have great customer service, and, it seems, anytime I’ve had a problem with my internet, even though it turned …
Would leave zero stars if I could. I can go down to any hotel and receive better download speeds from a wifi connection than I can at home with an ethenet cord plugged into my modem. Because its too much money for them to lay fiber optic …
I’ve had North State for about 6 months and never had an issue- installation was quick and easy, internet never goes out. It was such a relief after being stuck with expensive, unreliable service from Spectrum. …
I was a loyal customer until today. My wife works at home, so having the internet is vital for her. Our modem quit on the day before, we put a service call in for a tech to replace it. Simple, right. Wrong. Not only did we not get a tech …