Welcome to Northwest Communications online home. We provide telecom services to Amery, Clayton, Deer Park, New Richmond, and other … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
116 Harriman Ave N, Amery, WI 54001
It’s a joke!
worst internet ever
Quick and friendly
Staff is very friendly
A lot better lately
Good customer service.
Could be alot better.
Wish their were other options.
This is BS
Veryhelpful
They shouldn’t even be allowed to be in business
High priced for ridiculously bad internet
The worst internet, ever.
Poor service. Internet down often.
Horrible customer service! Way over priced!
They suck
Good internet but took a little while
Better internet then Frontier.
Worst internet and cable provider ever!!!
Love the service, could be a little cheaper
Service is grossly overpriced and incredibly slow.
When we gonna get competitive pricing?
Move somewhere else for internet I can’t even play a video Game online
Awful speed. High priced and no other options.
Decided to move to Tennessee just to get better internet.
Horrible customer service. Rude receptionist anytime you call.
Terrible service and even worse customer service. It’s really unbelievable how bad it is.
its about as bad as a place can by they are beyond bad “service is an answering machine that claims someone will call you back but they dont…
Pays around 100 dollars for internet…..cuts out every 20 minutes…
If they had any competition, they’d be out of business in a week. Unfortunately they have a monopoly.
Overpriced, bad customer service, internet monopoly!$$$$ boo!
Absolutely horrible.. I’m paying150 for 65 channels ..the bill is never the same
Trash
Absolutely horrible service. Internet drops all the time throughout the weekend. Between 12am and 1:30am that I’m writing this, the internet has dropped 4 times.
Internet is way too expensive and shuts off 4 times a day.
Overpriced, under-developed service. And I think they could care less because they have you over a barrel.
Terrible
The worst customer service and I’m always dropping in and out, if I had options I would never consider them again, I usually do my weeks end paperwork from my house for my business but inconsistencies in their services make that not an option, way over priced
A great home town broadband provider with the ability to provide their customers the service they need for success.
Very responsive, great service! I was very happy with them and continue to recommend them to other clients!
So far the fiber optic is much better. The lady answering the phone and emails has serious problems though.
Its always a run around. 14 years with this horrible company. Worst phone company we ever had
Im supposed to be getting this service soon. Reading all of these comments is making me look into other company’s. Yet i live north of hudson and all ther is is this company. Thia sucks. I was so excited to get Internet
Wish I could give this provider 0 stars. Honestly this internet sucks. We pay a ton for this garbage. Overall this provider is a joke and I would not recommend it to anyone.
Internet is Trash in Amery, don’t expect to get more then 3 megabytes/second. Always get the lowest package it’s all our area can support.
Lots of issues with our cable and internet cutting out or not working at all. Service goes out about every other month. Not good when I work from home and need internet!
Worst internet provider out in wisconsin. We pay for the high speed internet paying 89.99 a month for and we get the worst connection and we live in town near NorthWest communication
Only provider available. Internet cuts out all the time. Spend a ton for POOR customer service. They don’t help you fix the problem. 70 dollars a month for crap.
If I could give them 0 stars I would. No options and incredibly over priced. Went to deliver the modem today to cancel this horrible service… they’re closed on a not real holiday. SMH.
The plant manager in very unprofessional, if you ask questions about service or service areas. I made some points he did not like and then hung up on me. Very bad plant management
Horrible, overpriced and very slow internet. They take advantage of their customers because they are the only suppliers in town..monopoly
Listen the people are great but service sucks and outdated This area can not grow as no big business or almost any business can run on this internet people have to wait 5 min to load a email I was promised that there working on upgrading …
I guess we have to use them. They gave me the old Amery DMV number which is still printed in multiple phone books. I get 2-3 calls/day for the DMV. I called to get it fixed and all they said they could do was change my phone number…thanks
I have always experienced great customer service. Knowledgable, respectful, friendly and able to provide resolution for what ever issues come up.
Just moved to the area. I had high speed Comcast and cable tv for $130/month, now… 10MBPS DSL for $88/month, with no TV. This is ridiculous!!!!
Literally the worst internet I have ever been connected to. Terribly overpriced, and so slow it is reminiscent of the days of dial up connections. The only thing that makes living in Somerset awful is being forced to have this internet. Seriously awful.
Can not believe that it just gets worse every summer. More and more people and more and more devices sucking up the worst internet ever. Not to mention they are closed on the weekends when 75% of their customers are in town.
Inconsistent speed especially at night! Way overpriced for what you get. Practically old dial-up!
I wouldn’t give them half a star but had to give one in order to post a review . Northwest Communications secretary was impersonal and rude . She wouldn’t give me accept me as a customer until I paid a deceased persons account . I asked why would I pay this lady’s bill? Her response was ” somebody’s gonna pay it”
My service seems to run smoothly and my internet is pretty fast. Only time it went out was after a big storm, they fixed it quickly.
Forget watching Netflix without constant dropped service. Many times my desktop says “Limited Service”. for internet connectivity. Very disappointing.
They cut my electricity to my 2 garages over 3 weeks ago while digging for fiber optic cables. Have not repaired my electricity and haven’t returned my phone calls in the last 5 days. Awful service!
The absolute worst business I have ever come across. They give trash service, trash internet, but know they can because there is no other option in town. I would leave them if I could. F you NW comm… 🖕🖕 …
They are responsive 24/7. Even when I was in the middle of an illness and dealing with brain fog, they helped me figure out issues and get squared away. I really like that. …
Poor Customer Service! Very Rude! Along with taking care of any issues at there own pace! Don’t forward work orders to the technicians.
I think the internet is fine overall but the customer service needs improvement. When you call to ask questions they are not polite.
If I could give this company zero stars I would! For the price of internet service @ 6mbs (when you can get that speed) you can get 100 plus from anyone else. We need to get a petition going to bring in another company!! Worthless
Overpriced for unbelievably slow and unreliable internet. Unfortunately, they have a monopoly on the area. The internet connection has dropped 8 times in the hour and a half I’ve been trying to use it. I’m about ready to cancel and get satellite internet.
Atrocious customer support. Nobody returns voicemails, their techs don’t call or anything and just show up.. Hey, it’s better than Frontier, but certainly not by much!
Each week a channel goes out and continues to be out for the entire day. Prices keep going up and service goes down! No competition around here. …
Awful, truly awful. Wish I could avoid using them.
Update …
I live in Richmond Township and the city of New Richmond is across the street from me and they will not even run cable much less internet to my house, when I contacted them they told me to get satellite tv which we got rid of because we want Wi programming. from the posts on here maybe we are better off without it.
Sorry but I have to laugh….I lived in Amery, pronounced Lame-er-e 15 years ago. The service was horrible then and I see it still is. Good to know things back home still haven’t changed any. Sorry to the people that are stuck with that …
I don’t think they will stay in business
We pay for 50 mb download speed and 5 mb upload speed. Our current speedtest can be found in the attached screenshot. I’ve been the only one in our household on the internet for work just this morning, and have lost connection 10 times. …
Been a customer for almost 4 years. Service is great, reliable, and when a tech was needed the issue was resolved in hours. 10/10!
Terrible service!!!!!
I’m a gamer and I can’t do any kind of competitive gameplay with this company.
There pricing for 10mbs compared is the same as 150mbs for any other internet …
I wish there could be a -1 or more for a rating. This place is ridiculous! We pay close to $70 for download speed of 8 mpbs because they are the only thing in this area for internet!!! I don’t see how they can monopolize the entire area of Somerset with crappy internet.
Unbearably slow internet speeds at an exuberant price. Lucky to get anything over 3 Mb/s with 600 ping. It’s unacceptable. The worst part is they have a monopoly on the market.
Worst ISP I’ve ever experienced. Rural internet coverage is abysmal and Northwest Communications exemplifies s—t service.
I’m not sure why northwest communications gets such bad reviews. Don’t get me wrong, it’s kinda expensive but we’ve had their cable and internet for the last 7 years with minimal problems. We prefer this to frontier for internet for sure. It’s really nice to be able to get both Wisconsin and Minnesota news too.
I am on the new NWC Fiber network they rolled out in St. Joseph’s WI, I have to say they are great at responding to issues quickly, there internet is more expensive but I understand that they are a local company. I never have to call some …
Absolutely Horrible
I’m sitting here rite now with No cable or Internet service for past 2 hours. Called 2x with no call back. Can’t even use phone or iPad off the WiFi. Ps4 …
It is the only internet provider in my area, so they do not care if they’re good or not. It is unreliable internet service that drops out several times a day. I’d call or write and complain…. but it is already obvious, to me, that they …
Residential internet outage from 02/05/16 to 02/08/16 (still occurring). Customer service was polite but could only offer a “they are working on it” response. I’ve been a user of the internet since it has been commerically available and …
Hello everyone who gets serviced by this poor company.
T-mobile has a truly unlimited plan, no caps like Verizon and the other carriers, so you can switch to t-mobile and pay $75-$5 for autopay, so $70. When you pay …
We live in St Joe Township and have had ongoing internet issues since we signed up 6 months ago. The customer service has been fine, but the reality is the Internet service is not reliable. We have had to call the tech support number …
My internet goes out a lot and i work from home a lot on weekends which seems to be the time it goes out. No tech support on weekends. very over priced considering I used to pay $40 for 30mg and now it’s $85 for 10mg with these guys.
I’ve had lousy service. Been having issues for months. Called and did not get a response. Called the next day finally got a response. For the past 3 days I’ve spent at least 4 hours a day trying to rectify the issue with technicians and setting up a new modem. Missed a telehealth appt because of poor internet service.
We pay $151 a month for tv and internet. We are constantly experiencing interrupted tv (channels that don’t work or nothing works at all, sometimes for several days!)and internet is always hit or miss. We thought that by installing fiber …
We have had many past service providers and none have EVER shown up on time; until today. Aaron showed up not only on time but even a little bit early and was beyond helpful. He quickly ran a new line and solved every obstacle quickly. Very nice guy, never had a better experience
Customer service almost nonexistent. If your internet goes out after 5 PM (or God forbid on a weekend) you might be able to get into contact with someone who might be able to help by 8 AM. Prices are steep and the internet service is …
Overpriced, outdated technology and Customer service is awful.
You call and don’t get a live person. Instead you’ll get a voice-mail asking to leave your name and number and that a technician will call you shortly. Which …
Your internet service is not stable, your customer service forgets to call clients and potential clients back. Besides Satellite your company is my only option at my house. I used to run my website design and marketing business out of my …
Being the only provider unless you want satellite, you are screwed if you live in Amery. …
I have telephone and WIFI. I have been with them since 2003. The service is great. The price is high. When something goes wrong, it gets fixed promptly. I live in rural Somerset. While I wish things were a little more up to date, like …
They want to charge me $300 to hook up, plus an additional $200 if I hook up in the winter. They recommend I wait until Spring. One of my neighbors paid $150 and another paid $50 to get hooked up. Do they just throw a price out to hook up to see who will pay? It sucks to be limited to ISP in my area.
With having them over 5 years now. It seems you go 2 steps forward and 4 steps back. I made my peace with having to pay to get fiber internet to my location. However even though I’m at “take my money” stage doesn’t look too good I will get …
When I was having issues with my phone issues, I was told to go and buy a phone that it showed no issues with the line, so I went and bought another phone and yu know what, it did the same thing. They finally came out and went over …
In two years I’ve had to contact them three times regarding my internet service. I’ve always received prompt and courteous service and total satisfaction. The reply to service inquires on-line (via the website) very quickly, including on …
When your auto payment does not go through because your card expired they will not call you. They will just shut your service off. I asked if they would call and apparently its the customers responsibility to do their secretarial work. Too …
Avoid this company if at all possible. Their technology is outdated, from my experience their pricing is not competitive, and their service is lacking. When I called with problems I got the feeling that they knew I had to use their service …
Very unreliable. Drops 2 to 3 times a day.
We used Northwest Communications for our wifi needs for 1 year. We had great customer service. Our wifi did not fail. Highly suggested if available!
We have a service at our camper on Wapo, we require high speed internet and cable because while we are “supposed to be having fun” I find myself working all the time when I am there. NW Comm helped set up the service that I needed, made the …
I believe that my dial-up service years ago was often faster than this internet. Today speeds have ranged from .03 to .16 Mbps. My internet goes out briefly almost every day. I will complain yet again and if things don’t improve I’m …
Applied for Frontier internet, set up an appointment and they never showed up. Frontier originally told me I would get 25mb download speed, then said I would only be able to get 18, then called me a 3rd time and said all I can get is 6mb. …
Just had cable package installed despite all of the bad reviews. So sorry to find that these terrible reviews were right on. Company said we could sign up for 6 HBO channels, so we did. One month later we find we can only get 4 of them now …
I wanted to wait a few weeks for consistency purposes, and I normally do NOT get online to write reviews about anything but, I thought this one was necessary due to their lower than average rating on Google…. I went with Northwest …
My basic cable was randomly shut off after 3 years, and I was told I never paid for the cable. I specifically remember signing up for a promotion, that had internet with the basic channels. They came out and set up the cable on all our …
WHY MOVING TO AMERY, WI IS HARD
It’s ridiculous. A town that obviously is caring so much about becoming a good …
Fiber optic coming to Amery summer 2021, and Northwest is leading the charge! I really don’t understand all the hate on Google here. These guys are wonderful to work with. Excellent communication, and quick responses to all my emails. …
Awful company robbed blind. Service is garbage. Prices are not what were originally discussed. $150 / month. We discussed $119 when getting it installed. Returned boxes still getting billed. Tech support says they are …
Internet is down at least twice a week. When it is “working”, it’s horrible. Been dealing with this for over 2 years, would much rather have Comcast or AT&T.
When you consider your options for internet service, you should absolutely positively consider using Northwest Communications… AS YOUR LAST POSSIBLE RESORT. …
Over priced internet that doesn’t work. I cant even watch an episode on Netflix without internet crashing 3 times in an hour. And they want me to pay $100 a month for this? Unfortunately all of the internet providers in the area are poor. …
Worst internet I’ve ever had. I had it a couple of years ago and cancelled to switch to Frontier. (Highly recommended) we just bought a house in Somerset and NW Comm has a monopoly on the town for Internet service. Decided to up my cell …
Only had this service for about 5 days but I wanted to say the sub-contractor Cody did an amazing job. Very professional, nice and showed up 3 hours earlier than expected which was a good thing in my case. Quick and painless installation and he answered any questions I had.
I’m paying over 100 dollars a month for what is supposed to be 100mb download speeds. I test it almost every day because of how slow and unreliable the service has been, I’m almost never over 25mb and at times as low as 1mb. I really wish there were other options for internet because so far this has been a rip off.
Iv been having issues with my internet doe about 2 week plus now about 6 days ago we called in to complain we told that they would put in an emergency ticket and we’d get a call by noon Monday Thursday we had received no call so we called …
After a bumpy start with NW Communications, I think we are finally at the point where I’m satisfied with the service. For the first few months, we would lose internet on the weekend but then it would come back 10 minutes or an hour later. …
Their customer service is terrible! They hang up their phone on their customers when all we were trying to do was trying to understand how to get internet to our home and just trying to get an explanation.
We moved to a new build in Somerset in August. We still do not have any internet and Northwest Communications has given no indication of when they will actually get us online. Their customer service is awful and when asking for an update on …
Internet spreads have recently been doing below 1 Mbps down and 0.2 Mbps up as of late. It gets especially bad between 8pm-1am. I pay am estimate amount for slow speeds they fail to provide 1/10th of. Rural ‘Murica! …
Have been a customer in New Richmond for about 3 years and rarely have had issues, now and then service will go out but usually a quick phone call resolves it. Only gripe I have is Id like more speed packages and most important more upload …
They are divinity the best provider in our area. They have reliable service which is important because I work from home. They are responsive and helpful. Our installer was knowledgeable, worked quickly, and did a great job.
If I could give a zero, I would! We have been waiting for 5 months to get internet service, and still don’t have internet. …
This is the worst internet provider ever. Don’t buy this if you want fast wifi. Go some where else don’t give this company any money they don’t deserve it. You don’t get what you pay for.
If 0 was an option they would get that. Place is a joke and the lady that has been there forever is a very unhappy person who needs some love. If only there were more options this place will never keep the doors open.
Moved to Amery recently and work from home, I was really nervous about the service based on the people of town saying it doesn’t work well. I haven’t had a single issue. We have 3 people in our house on WiFi, 3 smart TVs, 2 desktops, 2 …
People were friendly and helpful, sent me home with equipment i needed. Was told to expect service activation in 3 days or so. Was activated later that same day, unmatched timing!!! Great job and thank you.
Very slow connection. No where near the speeds that I am paying for. I currently have no internet service now and cannot reach anyone in customer service. I left messages with no call back. Don’t Waste Your Time. Just go with satellite …
Horrible customer service, internet always out, won’t fix any issues you have and will blame you for everything immediately, over priced as all get out. We had lighting hit our house and break a few electronics including the router they …
Way over priced. Poor service( connection wise). Their technicians have always been nice and helpful though.
There are far better options now for half the cost. Was stuck only because it …
I’ve been a customer since Tuesday and this internet service is abysmal. Actively looking into other options as these outages are seriously curtailing my workflow.
Charged me a $70 setup fee, although all their tech did was come into my office and attach my existing coax cable to the modem I already owned. Tried to dispute the unfair fee but they refused. …
Took 30 days to install new service, although the previous owners of the home had the same service, so the installer showed up and dropped off a modem (the same one he picked up from the previous homeowners that still worked) and said good …
A lot of downs looking to try to find a new provider that’s for one cheaper and 2 more reliable not thilled to not have internet and pay the price I do wich isn’t cheap compared to competitors wich offer a better value of your looking into this company don’t there’s a lot better out there
I have 100Mbs Cable Internet service, and they consistently deliver what I am paying for, and even slightly exceeding it. However, people have to test speed from the cable modem or attached router. If you test from a computer, there are …
HD channels continue to have many issues with flickering programming. With the price we pay for this service I expect better!!
Have had nothing but issues with my internet through them. Seldom get through to customer service. For as much as they charge for thier internet. The service and customer service should be top tier. How ever. It is far from even mediocre.
Two stories about how great this company is! And one caveat — upload speed. And one local recommendation! …
Used their cable internet service for just over a year. During that time they were rather reliable as far as uptime / speed goes. Think I can count on one hand the number of times I had a problem. When I did have a problem, I would talk …
Where to start. They are slow responding to problems, needed my drop replaced took two months. Many internet dropouts. Expensive 114$ a month for 100mb service is absolutely terrible. When I emailed their customer service this summer asking …