Northwest Family Clinics – With a whole life care approach; we are with our patient’s from birth until geriatric years, getting to know who they … See more
This is the third time we have had issues with this clinic. The first time they had a trainee take my daughter’s blood, after the third time and my daughter in tears I told them to stop. Second time my daughter had a urine test and Dr. Said …
I used to love this clinic. I had a great experience in the past when I was going here for prenatal appointments a few years ago. Just today, I came in for a lab appointment and was the only person there. After about 15 minutes of people …
There lucky as hell. I had to put 1 star. Front desk nurse said she refuses to start an new file for me because it was my first time there an I didn’t have a copy of my insurance card. I said so your refusing service because I don’t have …
Worst place ever to go for kids . My daughters neck was bleeding and super red and the doctors not the nurses showed any concern . I was in the waiting room for two hours and when I kept asking and complaining about it they just didn’t show any effort in their jobs . Poor clinic . Never again !!!!
I finally found me a Primary Dr at this clinic.. These employees are thee best.. Polite, caring and considerate.. Recommend this clinic to everyone… I rate a 10+zz
Came in for very serious chest cough nurse assistant was absolutely rude because it was the “end of the night “ treated me with 0 respect will update with true name of her. Needed an X-ray and they treated me like I was a burden . Don’t ever come her for urgent care because they do not treat you right.
Kim V front desk is the BEST and very helpfully with check in process… 👍🏼 Also Dr. Riechel is very professional and thought with patients excellent beside manners.. thank you!!!! 🤟🏼 …
They will turn away folks in extreme pain due to ‘undesirable insurance’ and of course 20 minutes before they close they really don’t care how much pain you are in! Especially if you are brown & poor!!!!
The FRONT staff are really rude people.. switched from plymouth office because this place is closer.. but after my last experience i just switched to a whole new clinic and dr.. …
I love the new facility and the physicians are the best. Dr. Reichel and Dr. Tam are true professionals. They have cared for my family for years. I highly recommend them!
Great doctors, their front desk staff could use a lesson on what customer service means. They are some of the most unprofessional people I’ve ever encountered.
Providers and staff are good. I’ve only been on weekends and the waits are short then. Not sure what the other reviewers are describing. I’ve always had good experiences.
Went in today about 1:30pm, and was pleased that they’re upfront fee for me as a self-pay patient was only $50. I opted to be billed the rest. Things went well, so I’d recommend them to others!
It’s a nice clinic, and I’ve always gotten excellent care here. The physicians have been thorough and very good at taking into account my chronic conditions. I think some of the people writing reviews and complaining think its like a …
I really appreciate Northwest Family Physicians. Their doctors are smart and care about their patients. The clinic is also affordable. Highly recommend them.
This clinics the doctors is very good but front desks tammy m she is so unprofessional she need to go training for how to talk to a patient she is race colors I give 4 star for the doctors only thanks keep up the good work.
Waited 1 hr and 15 minutes in the waiting room and another 45 once in the room. We were give no heads up on the wait time when we checked in. Otherwise we would have gone to another clinic.
Rudest front desk at any healthcare provider I’ve gone to. Was told there was a 2 1/2 hour wait when there was only one other person in the waiting room. Left and went to maple grove and was seen almost immediately. Felt like I was …
Without question a wonderful experience that resonates patient care. Sorry I hadn’t known this care facility earlier! Special thanks to Dr. Tallman for personalized care and invigorating one on one time!
Have been waiting in urgent care now for 2 hours with no indication the wait would be so long. Considering the waiting room was almost empty it’s hard to comprehend why it’s taking so long. I will not be coming back here for urgent care!
My kids and I go to NWFP for primary care. I would say that within the last week I have been to Urgent care twice and I must say the staff that works the front desk are just rude and unprofessional. Not a good experience did not feel welcome at all.
My husband and I visited Northwest Family Clinic in Crystal and saw Dr. Tallman. We will NOT be returning.
The front staff is unprofessional and appears to struggle with competence. Dr. …
All the team that I have had to work with are good listeners and will take the time to help manage your care with your needs. I highly recommend this clinic to my friends and neighbors because they listen.
I highly recommend this place!!!! I chose to go here because it was right down the street from my work and oh am I so glad that I did! The receptionist Kim V. Was so nice! She was kind and we had a good conversation!!! Before were done with …
I have been a patient here for over 20 years. Several months ago I was there for sometime fairly significant so they billed me for the extended office visit. During this visit, while checking my ears, the doctor (not my regular doctor who …
Came to urgent care today, the doors automatically open at 10am but no one was at the desk and all the lights were turned off. At 5 minutes after a lady walks in with a McDonalds bag and drink goes behind the counter and then asked if we …
awful experience there. i hated it! i was originally going there for regular Dr. visits. once i found out i was pregnant they told me i could stay with them the whole pregnancy. what a mistake! the doctors there don’t have any interpersonal …
Sat in a room for 45 minutes after waiting in the waiting room for 30. Still sitting here. Don’t come here unless you want to wait forever. There are twenty photos on the wall here of doctors you’d think they’d have more than ONE on duty. The place is closed and I’m still waiting to see a doctor.
Signed in to Urgent Clinic at nine AM. Was told the wait would be about 30-45 minutes. An hour and a half later I was seen. The person who led me to the exam room was not wearing a name tag, did not introduce herself or tell me he we role, e.g. medical assistant, aide, nurse.
I went to this clinic they rejected me service because i didnt have an id the receptionist told me that is the new policy. I have be there before my name was in the system still didnt get any service my pressure is sometimes deadly high …
The front staff is unprofessional and will take personal calls in front of pts, they even gone as far as holding their finger up so they could dfinish their conversation with another recptionist, but I’ve always had a …
I have been going to this clinic for just over a year now and haven’t experienced any of the complaints that some other reviewers have mentioned. They are timely, kind, and my doctor, Dr. Jonathan Tallman is the best family practice doctor I have ever had.
This place is completely awful. The front desk is rude for starters, and appear as if they’d be happier cleaning toilets. No one will ever answer your call – whether for an appointment or calling back for test results. …
That is why I switched clinics all together. Since this new clinic, the front staff are so rude it’s unbelievable. They are loud with your private info. Popping gum, laughing about what happened over the weekend. Personal Phones going off. …
Nacy and jill was at the rep desk both was probably irritated because came the last 30min before they close the urgent care so, they refused to see me and my daughter because they said we had Covid symptoms when we didn’t I was trying to …
I can’t give a review on the actual office, doctors, or service, because I didn’t get that far! Never encountered such a rude person when trying to set up an appointment as a first time patient. I am definitely looking elsewhere!
I wouldn’t go to a different clinic. My Dr. Is awesome, as so is the entire staff. They have an acupuncturist, and mental health staff that can’t be beat. Mostly only short wait time, and if they are running behind they let you know.
If I could give 10 stars I would. I was trying to find an OB doctor and it’s like Dr. Agujiobi fell from the sky ! She made me feel soo comfortable and I very much so look forward to continuing my journey with her! She’s amazing !! Northwest is very lucky to have her.
I read the reviews here and I recognize the theme repeating itself. So many people expect to be coddled wherever they go. Complaining about the attitude of the front desk staff, really? Grow up! No one owes you anything, correct, they …
I am quite happy with N. W. Family Physicians. I had the best Dr. I ever had with Dr. Christopher Bennett 16 years ago when I move here from CA. He moved overseas, and I recently started back with them a year ago or so. Dr. Scott Reichel …
Had an appointment at 6:40. I was running late at work and couldn’t leave until 10 minutes prior to the appointment time. I called them and told them that I was running behind. Carrie/Kari at the front desk told me that if I was more than …
My wife, four children and I have been going to Northwest Family Crystal for going on 14 years and are treated like strangers each and every time. The proximity to home is the only thing that keeps us going there. Other than that it’s …
I honestly think things have gone downhill since they moved to the new building. I was having some health concerns and went there plenty of times in a span of a month and never really received solutions or peace of mind. They didn’t go …
Went to urgent care recently for severe middle ear pain and i was told that i do not an ear infection. I did not believe what i was told due to the intense pain so i immediately went to my regular doctor and was told it was one of the worst …
Dr. Tallman has been my primary physician for nearly two decades and is the best in town! I’m so happy I changed insurance plans specifically to get away from Fairview to come here. Here the staff actually cares about you and your …
First off, the medical assistant did not introduce herself. I’m sorry, but you’re about to ask me a series of personal questions, the least you could do is introduce yourself. Bedside manner? How bout toilet side manner. Dr. was nice. But …
This is the third time I’ve had to wait more than an hour to see our baby’s doctor this is WITH AN APPOINTMENT SCHEDULED, yet they have the hipocresy to tell you to arrive 20 to 15 minutes earlier. They should have more respect for people’s …
Been going to this clinic for over a decade now, too bad they cannot keep staff. I agree, the front desk people and the appointment people on the phone(s) are about as personable as a rock. I love my new PA, and I keep my fingers crossed …
I’ve yet to experience anything like anyone else described. The waiting room is nice, wait times are generally within 20 minutes of the appointment time, the process is pretty much the same as for any office I’ve been at, and my doctor is …
I called today as a first time patient looking for a primary doctor. The rudeness and unprofessionalism I received this afternoon on the phone made me not want to even make an appointment. I will try again on Monday, and maybe a different …
My experience here has been good for the most part. The staff are helpful and friendly, and my experience has been mostly hassle free. There was a poor transition by Praeston Health to another provider, and now I am having billing issues …
I’ve been going here for almost 7 years and have never had a bad experience. Dr. Tam is amazing, all of the nurses and staff have been open and helpful. Even when they couldn’t help, (The office didn’t have what I needed for a splint that …
Had to change my rating from a 3 to a 5. Things have improved a lot in the past years. I love this place now. It’s the only clinic/urgent care I’ll go to. Picked my insurance off of who they accepted. My primary doc is amazing. Staff is friendly and helpful.
I just moved to the Twin Cities from the East Coast and needed to find a doctor. I could not have been more pleased with my experience here. No wait time, helpful and friendly desk staff, and Dr. McLean is wonderful and compassionate. I …
I am amazed at the negative experiences some describe here. I LOVE this clinic and everyone I have had contact with here. My doctor treats me with respect and looks for my input before making final decisions about medications or referrals. …
I love this clinic, been going there before they built the new building. I wasn’t to happy with my primary Dr this time tho. Which I’ll call after the holidays about and explain in more detail but first I waited almost an hour in the room …
Thankful for Dr Jessica P for giving me such good care! Never rushes through appointment and listens and responds to my concerns ! The front desk staff and nurses have always been very nice and helpful in a timely manner! Thank you ladies. …
Northwest has been a terrible experience for me twice in just a a few years. Both times I have X-ray they told me I was fine then called back a week later to say. Oh we just got your X-ray results and you fractured your heal.(2016) …
Slow service here is an understatement. Even with an appointment you can wait an extra 1-2 hours past your appointment time. Not just a one time thing either…. happens every time. You wait for an hour in the waiting room and up to another …
IF I COULD GIVE THIS LOCATION 0 STARS I WOULD! ALWAYS SOMETHING WRONG. FROM THE PHONE OPERATOR TAKING 20 MINS TO ANSWER THE PHONE TO THE RECEPTIONIST MAKING PERSONAL PHONE CALLS ON THE WORK PHONE WHILE PATIENTS ARE WAITING TO BE CHECKED IN ! LIKE REALLY !?
I like and enjoy going to this clinic my kids and I have been going here for 3 years and no complaints at all from us. Dr. Tallman, and Dr. Tam are the best. Tallman my son’s sees, and my daughter and I see Tam we are all happy, satisfied, and blessed to have awesome doctors.
We love Dr. Tallman! He’s been the doctor for myself, my husband, and now our two children since long before they were born. He’s personable, honest, and really cares about his patients and spends time talking with them and getting to know …
I’ve been waiting 45 minutes after my appointment time for my doctor because he’s at a meeting and someone didn’t block out his schedule to start at 9. I heard them saying this in the hallway. This is ridiculous. No respect for a patient’s time.
Going down hill! The people that answer the phone to schedule appointments are rude! I called to see if I could get in to get something checked and she just said – no appointments available- no doctors available- didn’t recommend urgent care just very rude – this place has been going down hill! Stay away!
Had foot surgery. Crystal location. Nurse Andrea was super nice and caring. As always Dr. Tallman does an amazing job! Had intern helping also and he was top notch! Caring helpful staff every time I go. Major shout out to Andrea! YOU are the best!
Mark
After a mishap last year for a physical, I got to speak to the doctor. She was happy to listen to my issues and concerns and addressed the mishap and it made me feel listened to. Most doctors gloss over my health concerns, but my doctor …
My husband and I saw Dr. Riley for our annual physical and to address some concerns and she was amazing! She may be the best primary care physician we’ve ever had. She was extremely attentive and patient with all my questions and she …
We had a pleasant visit today at Urgent Care. Everyone was very kind, listened and very understanding of our concerns. It must be a trying profession when people are not feeling well.
If I could give them a Negative 1 I would. I got referred there from Broadway medicine clinic, because my son injured himself at school and I didn’t want to sit in the ER for every. So Broadway medicine clinic told me to go to Northwest …
I would give it a negative review if possible. Had an 8:20 appointment arrived at opening which is 8:00. They had me fill out paperwork which took 5 minutes. Told me to keep it and hand it to the nurse when called. At 8:40 I asked for the …
This is the third time we have had issues with this clinic. The first time they had a trainee take my daughter’s blood, after the third time and my daughter in tears I told them to stop. Second time my daughter had a urine test and Dr. Said …
I used to love this clinic. I had a great experience in the past when I was going here for prenatal appointments a few years ago. Just today, I came in for a lab appointment and was the only person there. After about 15 minutes of people …
Unfriendly receptionist
Great doctors😊 …
Don’t even show up. 80% Chance you will be sent away
Dr Tam I love her
Very professional! Clean and the staff’s are very friendly.
this place is aweful!!! 2 hours and still waiting. the receptionist also lacks people skills.
I had a great experience. Friendly front desk and Dr.
Rude staff , don’t go there!
My family has been going here for over 40 years – I won’t go anywhere else unless I’m literally dying.
Been going here for years. Very good doctors.
Crystal Urgent care has great Doctors
Organized, compassionate, knowledgeable, on time, excellent quality for 26 years.
I’ve always been treated well here. Dr. Reichel listens and takes his time.
Dr is great lab is great front desk people are great phone line is aweful.
Seriously!??? Urgent care? Very unprofessional and way understaffed!
Phone says,”thank you for holding the operator will be with you shortly”. I was waiting for 48 minutes… crazy phone answering system.
Went for an urgent care visit. Waited over 45 min to be seen. Supposedly they only had one urgent care doctor working. Horrible service
Dr. Reichel and his staff are excellent. Dr. Reichel always takes the time to discuss any concerns you might have.
I went to the urgent care here today the wait was only 15 minutes I was in and out not bad for what you pay for but I won’t become a patient there
There lucky as hell. I had to put 1 star. Front desk nurse said she refuses to start an new file for me because it was my first time there an I didn’t have a copy of my insurance card. I said so your refusing service because I don’t have …
Costs you $50 bucks just to been seen at urgent care if you don’t have insurance crazy
Worst place ever to go for kids . My daughters neck was bleeding and super red and the doctors not the nurses showed any concern . I was in the waiting room for two hours and when I kept asking and complaining about it they just didn’t show any effort in their jobs . Poor clinic . Never again !!!!
I finally found me a Primary Dr at this clinic.. These employees are thee best.. Polite, caring and considerate.. Recommend this clinic to everyone… I rate a 10+zz
Came in for very serious chest cough nurse assistant was absolutely rude because it was the “end of the night “ treated me with 0 respect will update with true name of her. Needed an X-ray and they treated me like I was a burden . Don’t ever come her for urgent care because they do not treat you right.
The doctor Jessica, is absolutely amazing. She makes you feel so comfortable! This place is great!
Kim V front desk is the BEST and very helpfully with check in process… 👍🏼 Also Dr. Riechel is very professional and thought with patients excellent beside manners.. thank you!!!! 🤟🏼 …
They will turn away folks in extreme pain due to ‘undesirable insurance’ and of course 20 minutes before they close they really don’t care how much pain you are in! Especially if you are brown & poor!!!!
They have amazing Doctors and great clinic staff. I switched from Fairview 2 years ago and it was the best decision I’ve ever made!
The FRONT staff are really rude people.. switched from plymouth office because this place is closer.. but after my last experience i just switched to a whole new clinic and dr.. …
I was told that there would be a 2 hour wait. There was one other person in the clinic at the time. This place is a joke.
I love the new facility and the physicians are the best. Dr. Reichel and Dr. Tam are true professionals. They have cared for my family for years. I highly recommend them!
Was seen quickly, and my rather tricky situation.was taken care of with great care and compassion..
I like this place. My times have never been very long. Staff is good, and has fixed me up. Great job!
Great doctors, their front desk staff could use a lesson on what customer service means. They are some of the most unprofessional people I’ve ever encountered.
Providers and staff are good. I’ve only been on weekends and the waits are short then. Not sure what the other reviewers are describing. I’ve always had good experiences.
Went in today about 1:30pm, and was pleased that they’re upfront fee for me as a self-pay patient was only $50. I opted to be billed the rest. Things went well, so I’d recommend them to others!
It’s a nice clinic, and I’ve always gotten excellent care here. The physicians have been thorough and very good at taking into account my chronic conditions. I think some of the people writing reviews and complaining think its like a …
I really appreciate Northwest Family Physicians. Their doctors are smart and care about their patients. The clinic is also affordable. Highly recommend them.
This clinics the doctors is very good but front desks tammy m she is so unprofessional she need to go training for how to talk to a patient she is race colors I give 4 star for the doctors only thanks keep up the good work.
Waited 1 hr and 15 minutes in the waiting room and another 45 once in the room. We were give no heads up on the wait time when we checked in. Otherwise we would have gone to another clinic.
Rudest front desk at any healthcare provider I’ve gone to. Was told there was a 2 1/2 hour wait when there was only one other person in the waiting room. Left and went to maple grove and was seen almost immediately. Felt like I was …
When you don’t have to tell me you hate your job.. 👍 …
Without question a wonderful experience that resonates patient care. Sorry I hadn’t known this care facility earlier! Special thanks to Dr. Tallman for personalized care and invigorating one on one time!
Very nice facility! We were in and out of the urgent care very quickly on a Sunday morning. I’d recommend going here.
They are usually on time, are great with my step daughter who is severely Autistic and non-verbal. They are respectful and very patient with her.
Have been waiting in urgent care now for 2 hours with no indication the wait would be so long. Considering the waiting room was almost empty it’s hard to comprehend why it’s taking so long. I will not be coming back here for urgent care!
My kids and I go to NWFP for primary care. I would say that within the last week I have been to Urgent care twice and I must say the staff that works the front desk are just rude and unprofessional. Not a good experience did not feel welcome at all.
Great front desk staff! P.A. Jessica Puchalski is great also, good attention to symptoms!
My husband and I visited Northwest Family Clinic in Crystal and saw Dr. Tallman. We will NOT be returning.
The front staff is unprofessional and appears to struggle with competence. Dr. …
All the team that I have had to work with are good listeners and will take the time to help manage your care with your needs. I highly recommend this clinic to my friends and neighbors because they listen.
I highly recommend this place!!!! I chose to go here because it was right down the street from my work and oh am I so glad that I did! The receptionist Kim V. Was so nice! She was kind and we had a good conversation!!! Before were done with …
I have been a patient here for over 20 years. Several months ago I was there for sometime fairly significant so they billed me for the extended office visit. During this visit, while checking my ears, the doctor (not my regular doctor who …
Came to urgent care today, the doors automatically open at 10am but no one was at the desk and all the lights were turned off. At 5 minutes after a lady walks in with a McDonalds bag and drink goes behind the counter and then asked if we …
awful experience there. i hated it! i was originally going there for regular Dr. visits. once i found out i was pregnant they told me i could stay with them the whole pregnancy. what a mistake! the doctors there don’t have any interpersonal …
Sat in a room for 45 minutes after waiting in the waiting room for 30. Still sitting here. Don’t come here unless you want to wait forever. There are twenty photos on the wall here of doctors you’d think they’d have more than ONE on duty. The place is closed and I’m still waiting to see a doctor.
Signed in to Urgent Clinic at nine AM. Was told the wait would be about 30-45 minutes. An hour and a half later I was seen. The person who led me to the exam room was not wearing a name tag, did not introduce herself or tell me he we role, e.g. medical assistant, aide, nurse.
I went to this clinic they rejected me service because i didnt have an id the receptionist told me that is the new policy. I have be there before my name was in the system still didnt get any service my pressure is sometimes deadly high …
Every staff I interacted with where kind and courteous. Dr. Tam is one of a kind! she was cheerful, gentle, caring, empathetic, and thorough.
The front staff is unprofessional and will take personal calls in front of pts, they even gone as far as holding their finger up so they could dfinish their conversation with another recptionist, but I’ve always had a …
I have been going to this clinic for just over a year now and haven’t experienced any of the complaints that some other reviewers have mentioned. They are timely, kind, and my doctor, Dr. Jonathan Tallman is the best family practice doctor I have ever had.
This place is completely awful. The front desk is rude for starters, and appear as if they’d be happier cleaning toilets. No one will ever answer your call – whether for an appointment or calling back for test results. …
That is why I switched clinics all together. Since this new clinic, the front staff are so rude it’s unbelievable. They are loud with your private info. Popping gum, laughing about what happened over the weekend. Personal Phones going off. …
Nacy and jill was at the rep desk both was probably irritated because came the last 30min before they close the urgent care so, they refused to see me and my daughter because they said we had Covid symptoms when we didn’t I was trying to …
I can’t give a review on the actual office, doctors, or service, because I didn’t get that far! Never encountered such a rude person when trying to set up an appointment as a first time patient. I am definitely looking elsewhere!
I wouldn’t go to a different clinic. My Dr. Is awesome, as so is the entire staff. They have an acupuncturist, and mental health staff that can’t be beat. Mostly only short wait time, and if they are running behind they let you know.
If I could give 10 stars I would. I was trying to find an OB doctor and it’s like Dr. Agujiobi fell from the sky ! She made me feel soo comfortable and I very much so look forward to continuing my journey with her! She’s amazing !! Northwest is very lucky to have her.
Horrible place. I will never come back again. Everything about my visit was so unprofessional.
I read the reviews here and I recognize the theme repeating itself. So many people expect to be coddled wherever they go. Complaining about the attitude of the front desk staff, really? Grow up! No one owes you anything, correct, they …
I am quite happy with N. W. Family Physicians. I had the best Dr. I ever had with Dr. Christopher Bennett 16 years ago when I move here from CA. He moved overseas, and I recently started back with them a year ago or so. Dr. Scott Reichel …
Had an appointment at 6:40. I was running late at work and couldn’t leave until 10 minutes prior to the appointment time. I called them and told them that I was running behind. Carrie/Kari at the front desk told me that if I was more than …
My wife, four children and I have been going to Northwest Family Crystal for going on 14 years and are treated like strangers each and every time. The proximity to home is the only thing that keeps us going there. Other than that it’s …
I honestly think things have gone downhill since they moved to the new building. I was having some health concerns and went there plenty of times in a span of a month and never really received solutions or peace of mind. They didn’t go …
Went to urgent care recently for severe middle ear pain and i was told that i do not an ear infection. I did not believe what i was told due to the intense pain so i immediately went to my regular doctor and was told it was one of the worst …
Warm, welcoming, professional and helpful. Everything I look for in a Drs Office.
Dr. Tallman has been my primary physician for nearly two decades and is the best in town! I’m so happy I changed insurance plans specifically to get away from Fairview to come here. Here the staff actually cares about you and your …
First off, the medical assistant did not introduce herself. I’m sorry, but you’re about to ask me a series of personal questions, the least you could do is introduce yourself. Bedside manner? How bout toilet side manner. Dr. was nice. But …
This is the third time I’ve had to wait more than an hour to see our baby’s doctor this is WITH AN APPOINTMENT SCHEDULED, yet they have the hipocresy to tell you to arrive 20 to 15 minutes earlier. They should have more respect for people’s …
Been going to this clinic for over a decade now, too bad they cannot keep staff. I agree, the front desk people and the appointment people on the phone(s) are about as personable as a rock. I love my new PA, and I keep my fingers crossed …
I’ve yet to experience anything like anyone else described. The waiting room is nice, wait times are generally within 20 minutes of the appointment time, the process is pretty much the same as for any office I’ve been at, and my doctor is …
I called today as a first time patient looking for a primary doctor. The rudeness and unprofessionalism I received this afternoon on the phone made me not want to even make an appointment. I will try again on Monday, and maybe a different …
My experience here has been good for the most part. The staff are helpful and friendly, and my experience has been mostly hassle free. There was a poor transition by Praeston Health to another provider, and now I am having billing issues …
I’ve been going here for almost 7 years and have never had a bad experience. Dr. Tam is amazing, all of the nurses and staff have been open and helpful. Even when they couldn’t help, (The office didn’t have what I needed for a splint that …
Had to change my rating from a 3 to a 5. Things have improved a lot in the past years. I love this place now. It’s the only clinic/urgent care I’ll go to. Picked my insurance off of who they accepted. My primary doc is amazing. Staff is friendly and helpful.
I just moved to the Twin Cities from the East Coast and needed to find a doctor. I could not have been more pleased with my experience here. No wait time, helpful and friendly desk staff, and Dr. McLean is wonderful and compassionate. I …
I am amazed at the negative experiences some describe here. I LOVE this clinic and everyone I have had contact with here. My doctor treats me with respect and looks for my input before making final decisions about medications or referrals. …
I love this clinic, been going there before they built the new building. I wasn’t to happy with my primary Dr this time tho. Which I’ll call after the holidays about and explain in more detail but first I waited almost an hour in the room …
Thankful for Dr Jessica P for giving me such good care! Never rushes through appointment and listens and responds to my concerns ! The front desk staff and nurses have always been very nice and helpful in a timely manner! Thank you ladies. …
Northwest has been a terrible experience for me twice in just a a few years. Both times I have X-ray they told me I was fine then called back a week later to say. Oh we just got your X-ray results and you fractured your heal.(2016) …
Slow service here is an understatement. Even with an appointment you can wait an extra 1-2 hours past your appointment time. Not just a one time thing either…. happens every time. You wait for an hour in the waiting room and up to another …
IF I COULD GIVE THIS LOCATION 0 STARS I WOULD! ALWAYS SOMETHING WRONG. FROM THE PHONE OPERATOR TAKING 20 MINS TO ANSWER THE PHONE TO THE RECEPTIONIST MAKING PERSONAL PHONE CALLS ON THE WORK PHONE WHILE PATIENTS ARE WAITING TO BE CHECKED IN ! LIKE REALLY !?
I like and enjoy going to this clinic my kids and I have been going here for 3 years and no complaints at all from us. Dr. Tallman, and Dr. Tam are the best. Tallman my son’s sees, and my daughter and I see Tam we are all happy, satisfied, and blessed to have awesome doctors.
We love Dr. Tallman! He’s been the doctor for myself, my husband, and now our two children since long before they were born. He’s personable, honest, and really cares about his patients and spends time talking with them and getting to know …
I’ve been waiting 45 minutes after my appointment time for my doctor because he’s at a meeting and someone didn’t block out his schedule to start at 9. I heard them saying this in the hallway. This is ridiculous. No respect for a patient’s time.
Dr.Riley is thorough and pleasant to work with. She’s very popular at the clinic.
Going down hill! The people that answer the phone to schedule appointments are rude! I called to see if I could get in to get something checked and she just said – no appointments available- no doctors available- didn’t recommend urgent care just very rude – this place has been going down hill! Stay away!
Had foot surgery. Crystal location. Nurse Andrea was super nice and caring. As always Dr. Tallman does an amazing job! Had intern helping also and he was top notch! Caring helpful staff every time I go. Major shout out to Andrea! YOU are the best!
Mark
After a mishap last year for a physical, I got to speak to the doctor. She was happy to listen to my issues and concerns and addressed the mishap and it made me feel listened to. Most doctors gloss over my health concerns, but my doctor …
My husband and I saw Dr. Riley for our annual physical and to address some concerns and she was amazing! She may be the best primary care physician we’ve ever had. She was extremely attentive and patient with all my questions and she …
My 6 year old and 3 year old both had blood draws tonight with no tears!!!! Their lab technician is amazing. I believe his name was Michael?
We had a pleasant visit today at Urgent Care. Everyone was very kind, listened and very understanding of our concerns. It must be a trying profession when people are not feeling well.
If I could give them a Negative 1 I would. I got referred there from Broadway medicine clinic, because my son injured himself at school and I didn’t want to sit in the ER for every. So Broadway medicine clinic told me to go to Northwest …
I would give it a negative review if possible. Had an 8:20 appointment arrived at opening which is 8:00. They had me fill out paperwork which took 5 minutes. Told me to keep it and hand it to the nurse when called. At 8:40 I asked for the …