Kristina is extremely rude on the phone. She hung up on me then continued to hang up the phone upon calling back. Unfortunately, they are holding my money order hostage. I sent them a money order, proof of ownership and service agreement …
Can’t pay online, can’t pay over the phone , can’t pay in cash, only check or money(I’m not paying buy check that’s how people steal your account info), closes at 4pm and closed on weekends.
They are so behind times, you have to drive all the way to Jones Rd to fill out their application and pay your deposit. Good Luck. No theywill not take a credit card or fill out form on line.
Who ever the lady is that answers the phone for this company before hours, she has very poor customer service.
She Dont know how to talk to a customer.
CSP, ARE SUPPOSE TO BE VERY PROFESSION PEOPLE.
A government-sanctioned monopoly supervised by one person (the office supervisor who is also office manager) with no recourse for the customer, and no accountability for bad service. …
Worst water company to ever deal with. We called to have water turned off from one address and turned on at our new address. They never turned the water off at our old addrsss stating that we never give an official date for them to turn off …
they want to know the meaning of the worst customer service, look for Mrs. Amanda, she will make you spend the worst day of her life with her nefarious and rude service is the worst experience of my life hopefully and really take into …
Thus one lady behind the counter rudely shut her widiw and dropped the blind just staring at the people in line and scurried off without even looking back. Ni sorry next widow please etc. Just plain rude.
It is 2017 and i have to physically go to this location to setup my water. This is the only service where i couldn’t just setup my services online. I also can’t just pay my bill online…… come on now
Their attitudes are trashy and rude. Called to get a better understanding about my bill and Amanda had an attitude from the second she picked up the phone. On top of that, last week when I originally called their whole system was down. Literally every time it’s something with these people. They deserve NO starts
I’ve battled these yahoos for years. Poor service and run by a bunch of ignorant wastes of life. One day I will retire and move elsewhere and cant wait to tell them how I really feel.
THE MOST BACKWOOD WATER COMPANY I HAVE EVER DEALT WITH! OPERATING UNDER 18 AND NINETEENTH-CENTURY PRACTICES DOES NOT EVEN HAVE A METHOD TO MAKE PAYMENTS ONLINE CREDIT CARDS DEBIT CARDS OR ANYTHING,
The customer service department is very poor. Crystal had a nasty attitude upon speaking to me about the refund of my security deposit. I think that the company needs to update their FAQS and give customers an time frame of when security …
I called and reported a leak around my curb. They left a card stating they would return for “further inspection”. After a week I traced the problem to my sprinklers. After just getting off the phone with them they said since the problem was …
water bill is high enough but they want to charge late fee plus penalty fee for sending a letter for the late bill when I already paid it through my bank account which is already posted before they send the delinquent letter, where does all of the extra money on late fees and delinquent fee goes to, in their pocket?
I was forced to give 1 star because 0 stars are not an option. I can’t wait to move from my neighborhood so I never have to deal with them again. They are pathetic.
ABSOLUTELY the worse customer service I have experienced IN MY LIFE. Do yourself a favor and try and talk to anyone else other than Natalie or Gracie. I CAN’T believe the statement “I don’t know what you want me to do about it” was even made. Incompetence was clearly shown here. If I could switch water companies, I would.
Turned my water off without my consent or knowledge because of a bad leak somewhere outside. Nobody called me they cut it off while I was as at work I came home to a letter on my door. I have no water!!!! Worst customer service ever!!!!! …
This is a terrible company. When I went to set up my account, they wouldn’t let me use their printers which they claimed they did not have. I had to ask another business in the building to borrow their printer. …
Worst customer service ever , Kristina she kept hangs up on you. Very rude people. Their supervisor name Charee is very rude too. Don’t believe me look at 24 1 star reviews/ comments this place has.
Moved into my new home and visited with them the day of to pay and setup new service. Receptionist was very friendly and took care of me. We discussed how there was a transfer of service and to not turn off my water. I went back home and …
Worst company ever, will look for any reason to turn your water off. Then require you to drive out to them to get it back on a plus a reconnection fee. We paid our bill before the due date and they still want us to come down with a money …
They’re the absolute worse. You’re lucky if you can even reach anyone at the office…I’m literally trying to call them now and it’s ringing and has been doing so for the past 20 min. The office hours are pathetic. The manager is extremely rude. I wouldn’t even give them a star if possible.
I made my payment a week before the cut off date. For some reason they did not get it on time. I happen to be home when the cut off guy came, he was nice enough to leave water on to give me a chance to call. But said he would have to come …
I was hung up on by a very rude representative while setting up service. Now as I call back to confirm that I have water to be set up tomorrow, she keeps hanging up on me. I tried to contact anyone else in the company to no avail.
This company is real trash, as you can see by the other comments..very unprofessional to customer’s. The company doesn’t try to fix it or address the issues. They are money hungry and will nickel and dime you, if.youncan avoid this company do so at all cost
The worst customer service experience out of any in my entire life. When you come to pay the water bill – the rep gives dirty look and shakes her head, no greeting, nothing. When I said thank you in the end in reply I got “hmm”. Really?! WTF? By the way by paying my bill I’m paying your paycheck. Be polite at least.
Just called to find out my balance because the website that I always use has been down for a while. I don’t check my mail often so I was unaware that there was a new website. I missed that, fair enough, but you know the saying “It’s not what you say it’s how you say it?” This company obviously cares NOTHING about customer service.
Regional water is by far the most unprofessional company i have ever dealt with in ANY industry. Gisele is very rude and would not allow me to speak to another representative because we were having a disconnect in our communication. The …
I gave one star because I am required to but this place is the worst. The employees are so rude and uncaring. Be careful of miss paying because they will disconnect you for 67 CENTS… yes CENTS!! Unfortunately this is the only water company we can have so we are stuck with this.
2019 and still no way to pay online. If there were other options they would probably be out of business. Also got price gauged for two months while customer service people told me i had a leak. No leak, didn’t do anything, and after over …
This whole company is horrible, Poor customer service, they need new management or something, who runs this place ? I really want to know look at all the bad reviews on here , not 1 response from the company, well I know why because we the customers have no other choice but to deal with this horrific water company
This is the worst water company. If you call and ask the same question to 3 different people you will get 3 different answers. They don’t know what’s going on with your bill and the fees keep going up. They are unprofessional. They will hang up on you. They are extortionists.
Spoke to rep on the phone and she was so rude and I had a simple question. Then she answered to my question like if I was dumb, people these days need to find better jobs if they don’t like their current one. Bad customer service. 1 start is given because that is the only thing you can give.
Customer service is absolutely horrible. They change there story every time you talk to a different person. They don’t take the time to listen, they just talk over you and say that’s just how it is. The billing doesn’t make any sense, and …
Worst customer service ever. Amanda is horrid. They refuse to allow you to speak to anyone higher than their level and insists that the supervisor is the only one you can talk to and they are never available. they claim they have no …
I have never ever seen worse customer service than the ladies at this establishment. Just rude, I don’t know how they can have them giving them customer service when they lack all customer service skills. We are forced to go down there to …
Can you give less than a 1? Offices not near the people they serve, inconsistent information over phone and in person. During Virus outbreak insisted you come in for non-payment even though everything could have been done electronically.
Haaa, regional water is only there to collect money. Their customer service is the WORST you will ever experience. The girl who usually answers (Angelica) sounds soooooo dry and non engaged when talking. She really needs to be replaced with …
About 1-1.5 months before Harvey I came to them with a problem. There was a sinkhole in the back yard caused by their stuff. They claimed to have sent someone out who was supposed to talk to me, but they never did. It took 3 visits before …
If you can avoid this company do it! not costumer friendly at all… worst company water of the world… be prepare for be angry every time you need something of them…
Actually dont deserves any stars not even 1. Worst customer service . shut our service off when we just moved here. Said we had to come in to do the application service and pay with money order. Come to find out I can pay online. And they …
Since they took over for Woodlands Oaks water utility in September for last year the service has plummeted. the customer service is horrible and that don’t care because they are the only water company that service our areas. if you make a …
I just moved to this area and was notified that I had to use this company for water. I went in on a Thursday only to be told that I need a deposit and my services would be turned on Friday. I went back Friday morning to pay my deposit to …
Bad customer service. It seems like they are doing you a favor selling you water. I wish i had counterpoint energy for my water too. They cut water when ever they want to with no warning, they just ruined my sons birthday mini pool party. Shame on you.
Northwest Freeway Mud/ Regional Water is the very worst company I have ever done business with. I didn’t even want to give them ONE Star !!! Their payment system is out sourced through another company obviously due to the incompetence of …
HOW does a company run a business for the public and close at 4:00 every day? I called to ask what type of payment they accept. Check or money order, no cash, no debt cards, no credit cards. Really? Okay. I get there with a check and …
I have been trying to get my new water service connected for months now. No help so far. I have left messages, gone in person and almost daily emails trying to get service.
New service! My water was turned off Friday with no notice due to an application error. Now no water till Monday. This is very unprofessional and their customer service is terrible. My water bill has the amount due with the deposit on it …
Son was taking a shower, when the water shutoff. When I went to investigate, I found a tech for Regional water in the process of replacing the water meters for my and my neighbors house. While I appreciate tht they are performing needed …
Like many others have stated, I am utterly exasperated that I have to take 2 hours out of MY workday to deliver a deposit in person to get my water cut on in the midst of all the other stressors of moving. They also close at 4pm…so …
They are providing a service and they are the worst. If i could drill a Water well to avoid them I would. Their payment system is all over the place. They confuse themself and when you call to ask questions they instantly start arguing with …
Horrible customer service.
Whoever is in charge is definitely crazy acting the way she did on the phone. Very rude ! They need a new and better supervisor!!
My family and I moved to mud district 15 in august. We filled out our application (notarized and all) and send it on the 3rd of august. September 22nd came, and we came home to no water, and a termination letter due to non application. We …
The WORST customer service I’ve ever received! Incompetent and rude. There is no reason why in 2019 you cannot accept online or on the phone payments to get your water on the same day. They wouldn’t even let me talk to a manager and hung up on me.
went out of town for a week back in october of 2021. came back to a torn up yard. after dozens of phone calls, they finally “fixed” my yard after about 3 months. these guys are the lowest of the low. they couldn’t care any less about the damage they did to my yard.
Horrible service! Whenever I have gone down there to pay my bill (on Jones road) never once have I been greeted in a friendly manner. Never once have I heard a thank you for any of them. Management needs to do something about their …
Does anyone know another person to contact besides the supervisor in this location because when I asked I was told that she was the only person and when I asked her if she wrote her own checks she refused to speak with me anymore,. I have …
This is the worst company I have ever dealt with! My water was cut off because they quit taking out my direct payments when they switched billing companies. Said i was notified through the mail. Who uses the mail system along with online …
Called in to start new service and had a few questions (2 to be exact) on how to get started and lady over the phone was rude and short for no absolute reason.
FYI to start your service you have to pay a $110 deposit, set up in person at …
Called on a Thursday. Came in on Monday. Never once told I needed a money or check to open an account. What Stone Age do they live in?! Who writes a check? So inconvenient. If you could offer payment online to open an account that would be …
The worst experience with a water company in my entire life. The second time they have shut my water off with ZERO notice that my payment wasn’t received. First time I mailed a check they never got it and shut off my water, no notice of …
I canceled my water service back in June 2nd and was told I will receive a check $110 to my new address. This would take 2-6 weeks. I followed up with them on July 14th. Still no check. They said my account was under review and it had just …
I really hate this company!! They will rip you off with no compassion. I see why they have such low ratings, they do not care about their customers to say the least. No one answers your phone calls when you call and they are quick to shut off your water just to charge you $85 to reconnect. Shame on you guys BAD BAD business.
Water service provider for a large portion of Northwest Houston. My experience so far is as a new customer moving into the area. The office is 30 miles from my home. Any initial transactions must be in person and requires check or cash. I …
They wrongfully cut off our water. Instead of my neighbors 🥴 the incompetence level is out of this world. Like how do you not read your orders? And we have to wait until the morning to get our water turned on. DONT USE THIS COMPANY IF YOU DONT HAVE TO. …
It’s 2022 and they are still requiring new customers to pay with a check in person and with proof of residency at the office that is 20 miles from the area they serve. They have no consideration for the needs of the customers; it does not …
Personally, this was probably the least painful thing I’ve had to do since moving into a new home. The receptionist was helpful and kind, and there was next to no wait. If the two people that were also there are like the people leaving …
Fast service.
Not enough smiles 😁😁😁 …
y’all trash
Crystal is very professional.
Very unprofessional, taking adventage!!
Rude non caring and unprofessional staff
No compassion, understanding or professionalism.
Good location if you stay close
Rude employees. Not much more to say.
Can’t pay Bill online. Ridiculous!
In and out pretty quickly
never able to answer the phones , customer service is horrible
Rude customer representative , hire another one please!
Nice people, very helpful.
If I could give this place less than 1 star I would. WORST customer service EVER!!!!!!!!!!!!
There should be eCommerce. It’s 2016. Catch up with the time.
Always pleasant to speak with the clerks in the office.
Horrible experience! They are the absolute worse and the customer service is just horrible.
Worst company ever terrible costumer service 😫 …
Just went there as a walk bye to a drive bye all the time will be good for anyway to get there in a block away
Friendly and helpful clerk that found additional discounts for seniors
Very kind and helpful front office girl
Worst water company in the entire world
Very rude and unprofessional customer service!
Horrible customer service!!
I wish i can use City of houston water instead of mudd 119..
Bad service. Super bad. ok
Works Experience with a water company! Very rude and it is rare if they send any notification of issues.
Had an issue and was able to work it out easily, thank you
I try to pick a time that I can get in and out to pay my bill. Sometimes there are long lines.
Kristina is extremely rude on the phone. She hung up on me then continued to hang up the phone upon calling back. Unfortunately, they are holding my money order hostage. I sent them a money order, proof of ownership and service agreement …
They will charge $35 if you don’t fill out application in 20 days.
Terrible. Why can’t I do ANYTHING online. Driving over an hour to pay my bill or deposit is ludicrous. It is 2016. Get with it people!
They cant forward services from one house to another when you move so you have to give another deposit
Horrible company! Their set-up is not helpful for their customers and they do whatever they want because you have no other choice!
Scumbag organization run by a slumlord. This place needs to be investigated. I’m sure they’d be shut down if their books were audited.
When you have no competition customer service is not important.
Can’t pay online, can’t pay over the phone , can’t pay in cash, only check or money(I’m not paying buy check that’s how people steal your account info), closes at 4pm and closed on weekends.
Customer service does not earn 1 star. Rudest, dumbest, I have ever encountered.
Very rude, unfriendly representative during setting up a service.
Terrible customer service, the ladies that work here are very rude. I’m guessing they’re just unhappy people in general. Will pray for them.
Worst service, they look for any reason to shut your water off.
They are so behind times, you have to drive all the way to Jones Rd to fill out their application and pay your deposit. Good Luck. No theywill not take a credit card or fill out form on line.
Who ever the lady is that answers the phone for this company before hours, she has very poor customer service.
She Dont know how to talk to a customer.
CSP, ARE SUPPOSE TO BE VERY PROFESSION PEOPLE.
A government-sanctioned monopoly supervised by one person (the office supervisor who is also office manager) with no recourse for the customer, and no accountability for bad service. …
Worst water company to ever deal with. We called to have water turned off from one address and turned on at our new address. They never turned the water off at our old addrsss stating that we never give an official date for them to turn off …
they want to know the meaning of the worst customer service, look for Mrs. Amanda, she will make you spend the worst day of her life with her nefarious and rude service is the worst experience of my life hopefully and really take into …
Thus one lady behind the counter rudely shut her widiw and dropped the blind just staring at the people in line and scurried off without even looking back. Ni sorry next widow please etc. Just plain rude.
Unwilling to give one days extension unless you e-mail the 2 or 3 days in advance.
It is 2017 and i have to physically go to this location to setup my water. This is the only service where i couldn’t just setup my services online. I also can’t just pay my bill online…… come on now
“Rude non caring and unprofessional staff”
I’m sorry but you must improve in the way you serve people. that will make them better people.
Their attitudes are trashy and rude. Called to get a better understanding about my bill and Amanda had an attitude from the second she picked up the phone. On top of that, last week when I originally called their whole system was down. Literally every time it’s something with these people. They deserve NO starts
Great staff. Antiquated payment system. They really need to step into this century.
I’ve battled these yahoos for years. Poor service and run by a bunch of ignorant wastes of life. One day I will retire and move elsewhere and cant wait to tell them how I really feel.
I called Regional to discuss my account and Crystal was very patient, soft spoken and knowledgeable.
THE MOST BACKWOOD WATER COMPANY I HAVE EVER DEALT WITH! OPERATING UNDER 18 AND NINETEENTH-CENTURY PRACTICES DOES NOT EVEN HAVE A METHOD TO MAKE PAYMENTS ONLINE CREDIT CARDS DEBIT CARDS OR ANYTHING,
The customer service department is very poor. Crystal had a nasty attitude upon speaking to me about the refund of my security deposit. I think that the company needs to update their FAQS and give customers an time frame of when security …
I called and reported a leak around my curb. They left a card stating they would return for “further inspection”. After a week I traced the problem to my sprinklers. After just getting off the phone with them they said since the problem was …
water bill is high enough but they want to charge late fee plus penalty fee for sending a letter for the late bill when I already paid it through my bank account which is already posted before they send the delinquent letter, where does all of the extra money on late fees and delinquent fee goes to, in their pocket?
Very rude and unprofessional customer service. Was told there is a $100 fee to get water reconnected same day.
I was forced to give 1 star because 0 stars are not an option. I can’t wait to move from my neighborhood so I never have to deal with them again. They are pathetic.
This place is a joke… rude customer representatives. They treat you like your a criminal. Supervisor “Gracie” yeah good luck she’s always unavailable!
ABSOLUTELY the worse customer service I have experienced IN MY LIFE. Do yourself a favor and try and talk to anyone else other than Natalie or Gracie. I CAN’T believe the statement “I don’t know what you want me to do about it” was even made. Incompetence was clearly shown here. If I could switch water companies, I would.
Turned my water off without my consent or knowledge because of a bad leak somewhere outside. Nobody called me they cut it off while I was as at work I came home to a letter on my door. I have no water!!!! Worst customer service ever!!!!! …
Their employees are very rude and unprofessional, but what can you do… Either you pay their utility and put up with it or go without water.
My momma been working there for 5 years!!!🤣she’s the best and my auntie Amanda isn’t rude at all😇they the best company!!! …
This is a terrible company. When I went to set up my account, they wouldn’t let me use their printers which they claimed they did not have. I had to ask another business in the building to borrow their printer. …
Worst customer service ever , Kristina she kept hangs up on you. Very rude people. Their supervisor name Charee is very rude too. Don’t believe me look at 24 1 star reviews/ comments this place has.
Moved into my new home and visited with them the day of to pay and setup new service. Receptionist was very friendly and took care of me. We discussed how there was a transfer of service and to not turn off my water. I went back home and …
Worst company ever, will look for any reason to turn your water off. Then require you to drive out to them to get it back on a plus a reconnection fee. We paid our bill before the due date and they still want us to come down with a money …
They’re the absolute worse. You’re lucky if you can even reach anyone at the office…I’m literally trying to call them now and it’s ringing and has been doing so for the past 20 min. The office hours are pathetic. The manager is extremely rude. I wouldn’t even give them a star if possible.
I made my payment a week before the cut off date. For some reason they did not get it on time. I happen to be home when the cut off guy came, he was nice enough to leave water on to give me a chance to call. But said he would have to come …
I was hung up on by a very rude representative while setting up service. Now as I call back to confirm that I have water to be set up tomorrow, she keeps hanging up on me. I tried to contact anyone else in the company to no avail.
This company is real trash, as you can see by the other comments..very unprofessional to customer’s. The company doesn’t try to fix it or address the issues. They are money hungry and will nickel and dime you, if.youncan avoid this company do so at all cost
The worst customer service experience out of any in my entire life. When you come to pay the water bill – the rep gives dirty look and shakes her head, no greeting, nothing. When I said thank you in the end in reply I got “hmm”. Really?! WTF? By the way by paying my bill I’m paying your paycheck. Be polite at least.
Just called to find out my balance because the website that I always use has been down for a while. I don’t check my mail often so I was unaware that there was a new website. I missed that, fair enough, but you know the saying “It’s not what you say it’s how you say it?” This company obviously cares NOTHING about customer service.
Regional water is by far the most unprofessional company i have ever dealt with in ANY industry. Gisele is very rude and would not allow me to speak to another representative because we were having a disconnect in our communication. The …
I gave one star because I am required to but this place is the worst. The employees are so rude and uncaring. Be careful of miss paying because they will disconnect you for 67 CENTS… yes CENTS!! Unfortunately this is the only water company we can have so we are stuck with this.
2019 and still no way to pay online. If there were other options they would probably be out of business. Also got price gauged for two months while customer service people told me i had a leak. No leak, didn’t do anything, and after over …
This whole company is horrible, Poor customer service, they need new management or something, who runs this place ? I really want to know look at all the bad reviews on here , not 1 response from the company, well I know why because we the customers have no other choice but to deal with this horrific water company
This is the worst water company. If you call and ask the same question to 3 different people you will get 3 different answers. They don’t know what’s going on with your bill and the fees keep going up. They are unprofessional. They will hang up on you. They are extortionists.
Spoke to rep on the phone and she was so rude and I had a simple question. Then she answered to my question like if I was dumb, people these days need to find better jobs if they don’t like their current one. Bad customer service. 1 start is given because that is the only thing you can give.
Customer service is absolutely horrible. They change there story every time you talk to a different person. They don’t take the time to listen, they just talk over you and say that’s just how it is. The billing doesn’t make any sense, and …
Worst customer service ever. Amanda is horrid. They refuse to allow you to speak to anyone higher than their level and insists that the supervisor is the only one you can talk to and they are never available. they claim they have no …
I have never ever seen worse customer service than the ladies at this establishment. Just rude, I don’t know how they can have them giving them customer service when they lack all customer service skills. We are forced to go down there to …
Can you give less than a 1? Offices not near the people they serve, inconsistent information over phone and in person. During Virus outbreak insisted you come in for non-payment even though everything could have been done electronically.
Haaa, regional water is only there to collect money. Their customer service is the WORST you will ever experience. The girl who usually answers (Angelica) sounds soooooo dry and non engaged when talking. She really needs to be replaced with …
About 1-1.5 months before Harvey I came to them with a problem. There was a sinkhole in the back yard caused by their stuff. They claimed to have sent someone out who was supposed to talk to me, but they never did. It took 3 visits before …
If you can avoid this company do it! not costumer friendly at all… worst company water of the world… be prepare for be angry every time you need something of them…
Actually dont deserves any stars not even 1. Worst customer service . shut our service off when we just moved here. Said we had to come in to do the application service and pay with money order. Come to find out I can pay online. And they …
Since they took over for Woodlands Oaks water utility in September for last year the service has plummeted. the customer service is horrible and that don’t care because they are the only water company that service our areas. if you make a …
I just moved to this area and was notified that I had to use this company for water. I went in on a Thursday only to be told that I need a deposit and my services would be turned on Friday. I went back Friday morning to pay my deposit to …
Rating of 4: Promptness in trying to take care of the problem on a Sunday evening: I was having trouble with my water being “milky” after …
Bad customer service. It seems like they are doing you a favor selling you water. I wish i had counterpoint energy for my water too. They cut water when ever they want to with no warning, they just ruined my sons birthday mini pool party. Shame on you.
Northwest Freeway Mud/ Regional Water is the very worst company I have ever done business with. I didn’t even want to give them ONE Star !!! Their payment system is out sourced through another company obviously due to the incompetence of …
HOW does a company run a business for the public and close at 4:00 every day? I called to ask what type of payment they accept. Check or money order, no cash, no debt cards, no credit cards. Really? Okay. I get there with a check and …
I have been trying to get my new water service connected for months now. No help so far. I have left messages, gone in person and almost daily emails trying to get service.
New service! My water was turned off Friday with no notice due to an application error. Now no water till Monday. This is very unprofessional and their customer service is terrible. My water bill has the amount due with the deposit on it …
Son was taking a shower, when the water shutoff. When I went to investigate, I found a tech for Regional water in the process of replacing the water meters for my and my neighbors house. While I appreciate tht they are performing needed …
Like many others have stated, I am utterly exasperated that I have to take 2 hours out of MY workday to deliver a deposit in person to get my water cut on in the midst of all the other stressors of moving. They also close at 4pm…so …
They are providing a service and they are the worst. If i could drill a Water well to avoid them I would. Their payment system is all over the place. They confuse themself and when you call to ask questions they instantly start arguing with …
Horrible customer service.
Whoever is in charge is definitely crazy acting the way she did on the phone. Very rude ! They need a new and better supervisor!!
My family and I moved to mud district 15 in august. We filled out our application (notarized and all) and send it on the 3rd of august. September 22nd came, and we came home to no water, and a termination letter due to non application. We …
The WORST customer service I’ve ever received! Incompetent and rude. There is no reason why in 2019 you cannot accept online or on the phone payments to get your water on the same day. They wouldn’t even let me talk to a manager and hung up on me.
went out of town for a week back in october of 2021. came back to a torn up yard. after dozens of phone calls, they finally “fixed” my yard after about 3 months. these guys are the lowest of the low. they couldn’t care any less about the damage they did to my yard.
Horrible service! Whenever I have gone down there to pay my bill (on Jones road) never once have I been greeted in a friendly manner. Never once have I heard a thank you for any of them. Management needs to do something about their …
I always get friendly service here, sometimes I have to wait but overall has been pleasant.
Does anyone know another person to contact besides the supervisor in this location because when I asked I was told that she was the only person and when I asked her if she wrote her own checks she refused to speak with me anymore,. I have …
This is the worst company I have ever dealt with! My water was cut off because they quit taking out my direct payments when they switched billing companies. Said i was notified through the mail. Who uses the mail system along with online …
Easy to connect water just bring a cashier check or money order.
Called in to start new service and had a few questions (2 to be exact) on how to get started and lady over the phone was rude and short for no absolute reason.
FYI to start your service you have to pay a $110 deposit, set up in person at …
Called on a Thursday. Came in on Monday. Never once told I needed a money or check to open an account. What Stone Age do they live in?! Who writes a check? So inconvenient. If you could offer payment online to open an account that would be …
The worst experience with a water company in my entire life. The second time they have shut my water off with ZERO notice that my payment wasn’t received. First time I mailed a check they never got it and shut off my water, no notice of …
I canceled my water service back in June 2nd and was told I will receive a check $110 to my new address. This would take 2-6 weeks. I followed up with them on July 14th. Still no check. They said my account was under review and it had just …
I really hate this company!! They will rip you off with no compassion. I see why they have such low ratings, they do not care about their customers to say the least. No one answers your phone calls when you call and they are quick to shut off your water just to charge you $85 to reconnect. Shame on you guys BAD BAD business.
Water service provider for a large portion of Northwest Houston. My experience so far is as a new customer moving into the area. The office is 30 miles from my home. Any initial transactions must be in person and requires check or cash. I …
They wrongfully cut off our water. Instead of my neighbors 🥴 the incompetence level is out of this world. Like how do you not read your orders? And we have to wait until the morning to get our water turned on. DONT USE THIS COMPANY IF YOU DONT HAVE TO. …
It’s 2022 and they are still requiring new customers to pay with a check in person and with proof of residency at the office that is 20 miles from the area they serve. They have no consideration for the needs of the customers; it does not …
Activation window is anywhere between 8 am – 5pm. Will you receive a phone call from the field technician when they are in route? NOPE!
Personally, this was probably the least painful thing I’ve had to do since moving into a new home. The receptionist was helpful and kind, and there was next to no wait. If the two people that were also there are like the people leaving …