Northwest Medical Center represents more than 30 different specialties, including obstetrics and gynecology, surgery, cardiology, oncology, neurology and orthopedics.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
6200 N LaCholla Blvd, Tucson, AZ 85741
NorthWest ED
Worst ER experience ever! Employees were not practicing infection control by …
A woman from the hospital called me today wanting me to pay a copayment which she says was $225 for a procedure I have not even had yet. She was persistent and repeated herself trying to get a payment. I’m calling my insurance company …
My recent experience with Dr.Swart and Dr. V Chen has been fantastic!!! I have not found a doctor EVER that actually took time to listen and talk to me. They actually took time to make calls and get me help for a serious health issue I …
NW Women’s Imaging is simply, the best. Every single person I have dealt with there, from receptionist to intake, to technicians have been nothing short of superb and compassionate. I cannot recommend them highly enough.
Great experience. When I had my IV put in before surgery my nurse was amazing. I cannot even see any mark where she put it in. Great care from admitting all the way through recovery.
My husband Robert Madden is getting a procedure done here and so far they have been a God send . They’ve been amazing
Arrived 30 to 45 minutes early like they requested. Took less than 10 minutes to check in. She said I hope you feel better and that’s all she said. Sat in waiting area for them to call me. Two hours waiting and asked receptionist why so …
Now that so many surgeries are being done at Surgery Centers, we ALL need to ask our surgeons WHICH center they use because patients are NOT being given a choice!! My cancer surgery was on February 17, 2022 at NW Tucson Surgery Center. …
I went to the urgent care for an injury on my foot. I pre-registered online because I thought there might be a long wait time.
I waited about 40 mins before being called into the exam room and was asked …
Everyone is really nice here. It is not a 24-hour hospital, and machines and care are on a reduced level in comparison to the trauma 1 hospital – Banner – that is just down the road. …
I went back because the technician I had last year was amazing and compassionate. This year the mammo technician was a condescending witch. Also she had poor sanitation habits. She touched the pen, paperwork and doorknob with the gloves off …
Very professional and accurate, it was like a dance that was so easy to follow! She was awesome!
I’m giving 4 stars because they are sorely understaffed. I’m grateful I didn’t need much attention until checkout as it was such an ordeal. My ride came before they finally had paperwork. The nurses & staff & Dr. Burpee are all wonderful, kind & caring but the need more to keep them that way!
I can’t say enough good things about the entire staff at Northwest Hospital. I had surgery last Friday and from the minute I checked in until my discharge on Tuesday everyone was kind, helpful, caring and just couldn’t do enough to make …
My experience with Northwest Hospital has always been exceptional. I’ve stayed here a few times for my surgical and health needs. Your nurses and techs are always good to me, and I always feel I’m in a comfortable setting. This last week …
There is wonderful office staff at the Sports Medicine Institute and very kind and caring physical therapist Mrs. Prachi Kulkarni. Thank you so much!
Emergency procedure while on vacation, emergency staff got me admitted as quick as possible. All the nurses and Dr.s were as kind and efficient as I could have hoped for, very proficient and experts in their fields. They saved my life! …
Fantastic experience at Northwest Medical Center Outpatient Physical Therapy!! My physical therapist was very friendly, skilled, receptive and considered my input regarding my treatment plan. I now have full range of motion without pain! THANK YOU!
So I went into the ER on a super busy evening. I told the staff my issues when it was my turn and was put in lobby for about 30 more minutes. The triage nurse took vitals and all information and got me to the back. I had a scan and found …
I waited in the Emergency room lobby for 6 hrs before getting a bed in the ER..then next the day moved to a regular room..was supposed to be on a Low Fat Diet..never did that happen. I continually got fatty good covered in gravy every day! …
Staff was great! Listens and heard my concerns. They reassured me I would be well taken care of. …
Everyone was very kind and knowledgeable. I felt very comfortable in the facility. Received lots of encouragement.
I was given multiple antidepressants. I developed Dyskinesia. I told my Doctor about this and was shut down and not believed. It affected me tremendously because I was a stay at home father during day, and working at night. It was …
Went for a CT of the chest. Technician was great took only 5 minutes. I would give 5 stars but the check in process is ridiculous especially when you have a scheduled appointment. After checking in I waited nearly a 1/2 hour to sign …
My recent visit to Northwest Medical Center was similar to several others. Money was taken without checking my secondary insurance coverage. This money that was taken as a copayment shouldn’t have been taken because I was covered, I …
I had 2 appointments. I arrived on time and was taken into procedure within 15 minutes. After that procedure I was asked to go to radiology for my 2nd procedure. Once there I was called in within 5 minutes. All the the people administrating …
Absolutely horrendous service. My mother was brought here to receive surgery for an infected gallbladder and she was lied to when the surgery would occur even though it’s an emergency surgery and she was in incredible pain. She hadn’t eaten …
Absolutely incompetent. Went to the ER in Vail and had to deal with their clueless billing. We’ve been several times since changing insurance three years ago. Suddenly, they start using the old insurance and saying I’m not covered. They …
May 12, 2022, I was in ER for severe pain to my throat and a bruised jaw as a result of an anesthesia procedure. I was immediately seen and was advised to see my doctor. May 16, 2022, I had a doctor’s appointment and on the same day the …
Dr. Price did not check in on me post surgery. He did not put scripts in per VA protocol as advised by myself & the VA prior to my surgery.
I left at least 2 Messages same day and following day 12th with his staff and …
The entire experience, from checking into discharge, was great. At every step of the way, the nurses were attentive to my needs, answered my endless questions, and reassured me. They also spoke clearly and plainly so that my husband, who is …
NW Hospital was to schedule a possible lifesaving surgery. Rush request for possible cancer biopsy surgery. Day 3 and no contact. Very disappointed and have no trust in that hospital anymore. My husband had a horrible experience on in ER due to lack of staff and overbooked hospital.
Everyone was very good at their job.
Polite, respectful and knowledgeable.
Received a thorough exam and some really good advice.
The Nurse Practioner was awesome. I am visiting from out of state and expected to get some resistance to getting an antibiotic and steroids. She checked me out and then like my own physician she ordered steroids, and antibiotic and …
My husband’s surgery was successful and I guess that all that matters. However, I waited 6 hour for someone to tell me how the surgery went. I finally got up and asked and was told he was still in surgery. There was no way that was …
The staff were great and professional as always. My only issue was at the sign in desk, there was no staff at the desk when I came in the building at 7:50am, so I signed in on the sheet and sat and waited. The nurse or person booking …
Delivered twins here on 12/4/21 as a surrogate and it was flawless. Dr. Chen (Genesis OBGYN) was so kind and really ensured I had incredible care. All my nurses were fabulous. …
The nurse that did my Echo exam was amazing!! she took really good care of me and was the sweetest. Very personable and amazing! I don’t mind visiting Northwest Healthcare as i have had nothing but good experiences! Keep up the great work guys!!!
Everyone that worked in the wing I stayed in were so nice. The nurses and techs were quick to show up to help me when I needed it. I really appreciated how gentle they were and how respectful they were upon entering the room. Of course, not …
The only complaint I have is when I was in desperate need of assistance and would push the nurse call button I was told they would be right there but they weren’t. I had a life threatening issue so this was vital. …
I had the most amazing nurse on the Cardiac Floor. Alice went above and beyond her job duties to make me feel comfortable about the procedure I was going to get done. I would definitely recommend the Northwest Cardiac unit to anyone. The whole team worked together extremely well.
Labor was the hardest thing I’ve ever done! Northwest Hospitals staff was amazing through it all though. I had the best delivery nurse who was kind, positive, thoughtful, funny and patient making it a positive experience for me. Even the …
Nurses in the prep room for a colonspy are extremely kind and thoughtful. They make you feel like you’ve known them for awhile.
This is an amazing hospital. The staff were all kind and helpful. It was a great experience!
I could not be happier with my experience at Northwest Medical Center. All of the staff, from the receptionist to the admitting clerks, the nursing staff and of course the anesthesiologist and doctor were both caring, respectful. The …
My experience was very positive. Everything was explained to me by knowledgable people. A very well equipped gym, well monitored.
Nobody really knew what was going on. Except that I had chest pains. I had stopped and gotten a CT and asked for my own disc of my own copy before I went to the hospital and three times I was told they didn’t have any information on file …
The check in/registration was terrible. She was VERY rude. Everything after that was great, staff was so caring and informative.
Everyone was very friendly and professional. All of the staff worked together and were able to keep my nervousness from taking effect. Thank you all for your great work.
Huge place better directions would be real helpful when looking for blood transfusion to. Staff in lab was awesome.
Their motto says to provide top quality healthcare service or something like that. They should reconsider that because they lack so many things. Being the worst hospital is an understatement! Will never recommend this hospital.
Went for MRI and waited for quite a while for insurance clearance, then waited for staff to give me dye to drink for exam. Med tech came out to waiting area to discuss in a loud voice my specific procedure. When I objected, saving that HPI …
Very pleasant experience. Had to wait for registration, lots of paperwork but when fast once called to registration. Actual procedure was well explained and techniti …
The Cardio Pulmonary Rehab Staff and Program are excellent! I just completed the program and feel so much better. Special Kudos to Deanna and Brandicus 😍 …
A great hospital. I was there for 2 hip replacements and a severe case of pneumonia. Staff was caring and the food was pretty good.
I was called back for my appointment right on time. Wait was minimal. Scanning was super easy & I was pleasantly surprised to get results back later that same day!
We were squeezed in at the last minute for an ultrasound. The personnel at the front desk as well as the tech we’re extremely friendly and helpful
I turned my light on for help Sunday Oct 16 at 11am and it stayed on until 5pm your nurses walked by and went to the room across me even looking and listening to the song all day Sunday I was watching football Drs came by and my light was …
Checking in to do paper work took awhile but once I got in for my x-ray it was like 2 minutes and I was out of there, over all it was pretty quick so it wasn’t so bad. Everyone was very nice and thorough. But when you pre register by phone they should have your paperwork at desk to get your signature then things would go faster.
I had a great experience here everyone was friendly, attentive, and caring. Nothing compared to the Northwest Sahuarita location. I do not recommend going to that location. Just so that you guys get an idea…when I went to check with the …
Your doctor and nursing staff are professionals ,your nursing staff are the best nurses I’ve had care for me in my life and I’ve been hospitalized many times in my life.your food though isn’t good needs a up grade .
Front office ladies were awesome and friendly!! Dr Skully takes his time and shows his sincerity in YOUR wellbeing and to me that was important! Great Doc! Great place!!
No Pillows, No Tv and No hospital beds but a hard table with 2inch cushion on it??? Horrible when your sick!!! The emergency room staff was nice. I was admitted to hospital but had to wait 12 hours for a room. In the room there was no …
I had two outpatient diagnostic exams scheduled 1 week apart. I had negative experiences with both. The technicians themselves were very good. Northwest Hospital as a whole was not good. On one of my appointments I waited for 45 mins in the …
Dr Siefert is great! He took the time to answer questions concerning my daughter’s illness. She has sense recovered and is doing well.
My Dr. Was very kind and caring. The nurses were also very kind and caring.
Everyone was great. They were very efficient, personable and caring. Test didn’t take very long. Will go there again when needed.
The radiology staff is amazing! They really helped and genuinely were concerned! Thank you!
My experiences with Northwest have thus far been less than favorable. From questionable treatment by both doctor’s and nurses, to questionable communication and outright rudeness overall, I cannot, in good conscience, recommend this …
Dr. Iftikhar at Canceled two appointments and switched times for screening which botched up my ride. Then bad experience with office staff uncooperative and did not follow up with my insurance and therefore did not get my prescription . Obviously do not recommend.
Very disappointed. Had to sit in lobby for over 8 hours no food no drink with all the sick people. I am over 82went in after procedure cardio conversion. Had swollen legs triage made it so urgent To go inNo ultrasound technician available …
Two stars, that’s it. Support staff (nurses, techs, etc) all earn more stars, but the overall management of my visit was a complete s***show. Doctors not communicating with support staff or me, decisions being made with no input from me, options never offered. Total FAIL.
This place shouldn’t even get the star but to comment you have to give something. I came here since it’s better rated than most and they don’t do anything but charge. I was seen and sent back to the lobby after explaining to them I was in …
Dr. Stevens is a great Doctor. Very honest and straight forward. If you have elbow trouble he’s very good at it. He’s helped me so far with mine.
I’ve been in and out of all kinds of medical appointments but NW MEDICAL has kind and a very respectful staff, treated me well. The only mishap was the didn’t communicate with my wife, doctor sa I d he would call after procedure but didn’t, but it was busy besides its healthy for the wife to find out herself. ADAM GONZALES
Every person that I encountered was extremely polite & caring. I was treated with the utmost respect and every step of my procedure was explained to me and my husband. Was one of the best experiences I’ve had and I unfortunately have been to four different hospitals in Tucson.
Went in for a procedure at the Out Patient Surgery Center. The process was very smooth and efficient. My scheduled procedure time was 8:30 and they took me back at 8:10 to get me prepped. …
I had a medical procedure with Dr. Sandeen and along with his medical stuff it was one of the most wonderful, relaxing and relieving procedures I have ever had. I thank everyone of these amazing medical professionals, you treated me so nice and took care of me. Thank you, you really are the best.
Several outpatient pre op tests went great. Smooth, quick, efficient. Also breast MRI could not have been handled better. Thank you, esp to folks in that dept.
Nurses were strict medically but very competent and friendly. Waiting times seemed to be extremely long both prior and after the procedure. Would like to offer 1/2 star more if possible as their equipment was good, clean and available at all time. Communication was perfect and fully informative.
Utterly appalled, and disgusted with the lack of care, and gross negligence in my mothers care. Life threatening cardiac event and they didn’t even bother to stabilize her vitals or consult a cardiologist before telling her she would be …
I’ve been getting my 3D mammograms at Northwest Hospital’s Women’s Imaging for a number of years and will continue to go back every year. The people who work there are well organized so I’m in and out in 30 minutes, and they obviously love …
I had a colonoscopy here. I have only positive impressions to share. Everyone, from the receptionist that greeted me to the nurse that discharged me, was cheerful, positive, and helpful. Might sound hokey, but it’s true.
The service both at the NW Hospital Emergency Department in Vail and the main NW Hospital campus was outstanding. Each staff member made me feel like I was a priority in their day.
Northwest Women’s Imaging…never got my results. I called and was told I had to come in to sign a form in order to receive my results. I live 40 minutes away. I asked to speak to someone else, because clearly, that’s insane. She took a …
I waited in the ER waiting room for 23 hours just to get a room! Once i was in a room i waited 48 hours only to see a doctor who told me it would be another 12 hours before my first of two procedures could be completed. The next day i was …
After diagnosis and treatment and a great recovery staff I would say care was high surprising staff Going above and beyond to help me. Finally settled in a room for recovery nurses we’re great but aides and techs need more manners and much more training. Over all stay was very good
Worst Hospital in Arizona. Waited 14 hours in the lobby for a room AFTER HAVING HAD A COLONOSCOPY THE SAME DAY. The staff was absent minded and didn’t care. The nurse I had was cruel and didn’t care much for teaching me about Ulcerative …
Personal relations skills at Dr lockers office are non existent. Way too busy for your concerns and scheduling month’s out just to get results that can only be had by appointment only regardless if you are contagious or dying. I’ll give someone else my business fine staff and doctor
Staff is great and truly care about your well being but I have gone in twice in the past week for a disc herniation and have been sent home because the neurosurgeon on call does not want to come down and do their job. I had emergency …
Everything was great until I went to the 2nd recovery. I was dropped off and directly across the hall from me behind a closed curtain a nurse was being reprimanded, given a “final letter”. There was much discussion going on and I was left …
Overall , I had a good experience. Most of the staff were attentive. Really have great things to say about Sasha, RN. Also the 3 RN’s in the ER; Jesse, Larry and Jeffrey. Thanks for helping me to get well without surgery. Special shout out to Dr. Karges in general surgery!
The surgery center nursing staff was incredible. They deserve a million stars. BUT the admitting staff deserves negative stars. I waited over 5 mins and no one asked to help me. I then went in and found a girl to help. She was great but …
Since my child is medically involved I have been to many different hospitals as well as doctors offices.
This was the worse I have ever been to. …
Emergency care was immediate and very good. Once it was determined that I was to be admitted and no bed available I was in a holding pattern and care was lacking. I was unable to void , had back pain , fever and heavy chills. When I called …
I have been to the Er twice this last year. I have to tell you. This morning was great. The whole staff is amazing so kind and fast. I went in for a broken leg. I was in and out in about an hour. Every single person I had any contact with …
Was sent to emergency room with chest pains and Blood Pressure of 186/112. My nurse was wonderful. However I left 8 hrs later with blood pressure still 182/110 and was never given anything to bring it down. I was given an aspirin and a Tylenol and a referral. I was extremely disappointed that they sent me home without any relief!!!!
Was totally ignored. Heart monitor was ignored for over an hour. IV bag was empty for almost two hours. Couldn’t get a blanket or ice the entire time. Left AMA NWMC treated me like I was a stray dog so unless I’m unconscious will never go …
The nurse in recovery was literally pushing me out the door to leave. I kept trying so hard to wake up but my body wouldn’t because of all the anesthesia. I kept asking her to give me some time to get myself together. She wouldn’t. She …
Women and men at the registration counter eere. kinda and professional. The check-in process was quick. I needed x-rays blood drawn and some immediate medical attention which all went great. The problem was that because they’re short …
They didn’t manage my pain well out of surgery. I have had other surgeries before ans never had pain at this level. The day nurse didn’t seem to really care that I was in so much pain I was crying and couldn’t rest at all and was sparky …
Due to complications from an outpatient cervical fusion, I ended up in the hospital for 28 days including 6 in ICU, the rest on your third floor Neuro unit, and I went through two additional surgeries. I received the best care possible from …
We met with Amanda Berg PA, for the first visit with our primary physician. She is a very competent practitioner, had already reviewed all information from our previous primary doctor, took time to go over them, discuss my health issues …
I came in with a hip problem, and Angie A. really helped me with it. She created exercises for my specific problem that really helped a lot. Of course, I had to practice those exercises at home regularly, and still do. I am very glad she …
I was admitted for an overnight outpatient procedure that went well. However, a toe had to be amputated a couple of days later which extended my stay. …
I spent almost 24 hours in the ER at my cardiologist’s orders waiting for evaluation on whether I needed a pacemaker or not. That gurney/bed gets pretty uncomfortable after the first 8 hours or so. My stay was not typical or as it turned …
So my experience at the hospital last night was pretty horrible. What has happened to simple genuine Customer Service?? In this case, as a Patient- my service should be caring and pleasant. The actual doctor and nurse were polite and …
Very good. Been there several times and every time all of the staff, from admitting to X-ray were pleasant, professional more than willing to help.
I had the best experience! All
Of my nurses and doctors during my stay were so kind and helpful.
I had no idea i was as sick as I was. Even though very short staff they never missed a beat. Excellent Doctors and great nurses.
Went in to have a procedure done and the team from the receptionist to the doctor were top notch. Kept me informed step by step. Just simply “Outstanding”
I had an appointment for an MRI. The staff was very professional and courteous. I would not hesitate to recommend this hospital to anyone needing tests.
I had excellent care while staying at Northwest Hospital.The nurses in ER and on the floor was exceptionally wonderful, Caring, compassionate, and attentive..The Dr’s were very kind, also caring..Treated me with respect and explained what was going on at my level where I could understand..The food was excellent..😃 …
Medical testing is often no fun but this trip was actually enjoyable. Wendy made me feel at ease and the test was over and done before I knew it.
Emergency room staff were friendly and compassionate. You can feel confident of the care you will receive here!
I received excellent care in the ER and up on the second floor all the Doctor’s and Nurses were very kind treated me with a lot of concern and worry.
My husband went in to have Cardiac Cath done I want to Thank all the Nurses they were absolutely wonderful with us.
Terrible service woman at check in rude ,nurse carrol rude poor service only 3 employees were friendly the two nurses dori ,and Parker, and the Hispanic nurse in recovery so kind very friendly. Third time I have gone for services same …
There is one staff member is CNA Branson he was very professional toward me. He is young and he reminds me of a character one of my favitore program and that is Zach from Bones. Please let him know that I hope that he keeps on furthering his profession. Thank you
Hello my name is Laura I had a L5 GILL LAMINECTOMY, L5-S1 FUSION surgery. I had a great experience with y surgeon and staff, amazing and caring nurses..
Thank you.. Northwest Medical Center.
DR.Hanks…
Pleasantly surprised. Can’t say enough positive about the overworked staff from housekeeping to charge nurses! All had pleasant attitudes. One negative…
Horrible waste of food.
I had a great experience at the NW Tucson Surgery Center. All of the staff were caring and they ran on schedule. Keep up the great work!
Person chcking me in was very courteou, person in registration area was rude, talked so fast and I had to keep asking her to repeat everything. She needs a job in housekeeping where she has no patient contact. Person doing my explained what to expect and was very pleasant. Hope this helps.
Surprised that there are still shared rooms. Erika the RN in telemetry was excellent welcoming patient to new room. Patient and informative.
If I could give it leaa then one start I would! Beware go some place else. I brought my 15 year old minor to be seen for chest pain and shortness of breath. 2 hours later we still haven’t been seen. This is my second time dealing with the same issue. Get some more staff! You are to short handed.
My mother presented with classic angina/heart attack symptoms and they completed mistreated and misdiagnosed her. Luckily no harm was done. But others would have died.
I had a great experience at Northwest Medical Center. The staff was very professional and courteous. They took care of my health issues in a professional manner.
It is impossible to work the phone system. I was on hold for 12 minutes to get a real person. When you call and ask for an appointment they take your name and email it to someone else who then is supposed to call you back and never does. It …
The ER at Vail was busy. I was there for an X-ray. The staff offered the opportunity to run errands and come back which I did. Xray tech was efficient.
Got sent here for sonogram since my doctors office nurse on leave. Charged me 6177.19. I have to get sonogram every year for heart and never paid more than $300. NEVER go here for any basic x ray or lab. They check you in as a hospital …
I was pleased with the large waiting areas with all
of the room you could want for social distance
and informative televised medical information. …
Professional compassionate staff. Great communication. Facility is awesome- everything state of the art. I had the best surgeon- Dr Hess.
Loved the nurse who got me ready for my procedures as well as the nurse that helped me during the procedures. Very friendly and professional. Clean. Everything was seamless.
Very long wait. Radiology waiting room right next to the emergency waiting room. Bad layout. I waited over an hour and a half for a cat scan. Not s pleasant experience. But the staff were all very good.
》 Raven -RN on 3rd floor. Just as sweet as she can be. She treats you like file very straight forward & goes o er e every game plan.
》 Vanessa price -NT Is an amazing young lady who goes above and beyond her …
Very unpleasant check in for my outpatient surgery, they demanded a large pymt that I didn’t owe because plan A insurance pays 90 percent after the $350 deductable which had already been satisfied. I was told it was my out of pocket pymt. …
Arrived for an outpatient procedure, the patient registration was extremely rude as soon as the topic of billing came up and demanded I pay over $4000 for the procedure right then and there even without running my insurance or I could not …
I had to have an outpt lumpectomy at NW Surgery Center and the staff made me feel safe and in good hands. Dr Hou is an amazing surgeon and explained everything to me. I would recommend anyone to use Northwest Surgery Center at Orange Grove and Lacholla for outpatient needs if you have a choice!!
Spent 16 hours waiting in emergency. Dr called ahead to say we were coming. My husband had a brain bleed. No food, no water and for a time there was no toilet paper. Some people had waited over 30 hours. Will NEVER go back
5 stars for sure ! I recently had outpatient surgery there and I couldn’t have been in better hands. Very professional. I was very impressed and recommend them highly.
Nurse Alicia made my birthing experience comfortable and was so helpful. Among many staff members making us feel cared for.
Many thanks to the nurses in icu. They were amazing and never made me feel. Like I was less than a vip. I think they made me feel better faster.
I was scared and confused, I did not know what was happening to my body. Everyone was right on top of my treatment, very professional, caring and kind. But, too, I felt like a friend, not just like someone that they were getting paid to …
Great staff and easy process to get mammogram.
Terrible experience in dark parking lot. Can’t see at 6:30 AM. Need solution to that by property owners. Even the building porches were dark. And parking lot too dark.
Right from the take in throughout the entire visit at Women’s Imaging is top notch service. My wait time was short and the Tech Amy was delightful. Thank you for your great service!
It was a slow. Registration. But I had the best nurse Lucas ( I think). The prep was easy and they made sure I was comfortable
The place was clean. …
I was very impressed with the entire staff that I dealt with on my visit from the receptionist to the admissions representative to both of the techs, x-ray and echocardiogram. Everyone was kind and friendly which made for a very pleasant experience. Thank you!
I had the best experience at Northwest Medical Center. I was treated with respect and told every detail that would happen. I was never cold or felt pain. I will use this facility again.
Nurses and technicians were professional, caring, patient, and friendly. Extremely knowledgeable in their areas of expertise. Please note…nurses are most definitely overworked as they were performing additional tasks.
Doctor’s bill and ER bill are different from each other. Automatically receiving text message as a billing statement. …
I had a wonderful experience giving birth to my baby at The Women’s Center at Northwest. The team was kind and supportive from the time we checked in until we left the next day with our new baby in tow!
In Nov 2022, a ambulance p/u my wife from her work for a heart attack,. By ambulance to NWM.
After doctor in ER evaluation …
Went in there felling fine,came out with nasal problems which I blame on there wrong use of the nasal oxygen catheter. It did seem to be blowing hard and cold but I didn’t know anybetter. They also rushed me out of there like the building was on fire 🔥, the nurse even tried to snap my bra for me, now come on, really!!!!! …
Worst hospital system ever! A 20 hour wait on a gurney in er to get a bed. Now a 7 hour wait for a Stat MRI. We are trapped and as a retired healthcare provider I know my husband does require care and a medical procedure so it’s been like …
I had to have a medical procedure done 1/31/24. Starting with the receptionist,the Radiology clerk, Registration Lady,plus Betty on the phone,Lab technicians,to Nicole, who prepped me for my procedure in the gastroenterology Dept,to all the …
One of the worst hospitals. There was spilled coffee in the public elevator and it dried because no one cleaned it up. It was there for a week. Patient rooms are dirty, doctors are rude and substandard. The emergency room is a joke as well. Go somewhere else if you can!
The pre-op staff was very kind and professional. The same was true of the post-op staff. The surgeon, Dr. Jenne Myers, is an exceptional surgeon; and the same is true of the anesthesiologist, Dr. Craig Cane. My experience at Northwest Hospital was very positive.
All was great !! Nurses were awesome, got my iv started very first time !! Not like NWH it took 11 times to get it started……yikes. So I thank them very much for their kindness ❤
A terrible experience granted the staff was stretched but I spent 24 hours in ER on an emergency gurney that was 2 feet too short. The staff made me feel like I was a bother even though I only lit my call light once and response took 25 minutes.
I had two surgeries there in a short amount of time. Well cared for after surgery. Nurse Brenda in Recovery could not have treated me any better and Dr. Constantino came to see me on her day off.
Great service, very attentive to everyone. The nurses and doctors were fantastic and make a pretty tense situation much easier to cop with. Thank you very much for your time and undivided attention.
This office seems to be running much more efficiently than it was 6-12 months ago in spite of the huge turn over in doctors. Esther is the one constant since she’s been there for years. This appointment went smoothly.
Hands down one of the best hospital experiences I’ve had, from the reception, registration, nurses, cna, doctors, and everyone in the Women’s center. At my most vulnerable moment my healthcare team made everything smooth and effecient and …
My sister( a person of color) goes to Northwest, hoping for some type of help with the bad pain in her face. She sitting in the room and hears the MA, who seems to also be a POC, say “I have a Mr. Black and Ms. Brown here. Their names …
Went in for an upper GI Endoscopy. The nurse tried to set up an IV in my hand to administer the anesthesia. She caused me excruciating pain trying to find a vein. She caused a huge bruise and swelling in the back of my hand trying to find a …
I got an MRI done and the technician was so nice, knowledgeable and comforting. She understood my anxiety and talked to me before, during and after the MRI. Everyone in the office was so helpful.
If I could give this hospital negative stars Northwest Medical Center hospital staff would more than deserve the low rating. …
Northwest Hospital needs to make it so that the alarms in the rooms for monitors mute. Cannot sleep with all the racket. (alarms are forwarded to. nurses station) False alarms anyway, Apnea alarm mostly even though you are awake and …
From the person that checked me in to the nurse that wheeled me to the car and everyone who took care of me, every single person was so nice, polite and very professional. Everyone made me feel so comfortable. Very pleasant experience.
My husband had a seizure and needed cpr and compression on his chest. He was transported to northwest hospital by ambulance. He was understandably having short term memory problems and didn’t remember what happened. I spent two days with …
Came in to get an antibiotic for a sinus and throat infection. The wait was so long I debated walking out. The doctore barely spent any time with me and multiple tests were needed just to get an antibiotic. If I wasn’t so sick I’d never come here. This place has the slowest service I have ever experienced!
I understand the shortage of staff, but when my assigned nurse asked Nurse John to help her change my dressing and remove the hemo vac line, after the incision was dressed John pressed his finger into the incision with such force I felt as …
I want to genuinely and sincerely thank Dr. C.S Moses and PA A. Stern for helping me last night in the ER. The amount of care they provided and reassurance was so comforting and exactly what I needed with what I was going through. AMAZING …
I dont known why. But when i went the hospital on Christmas eve.
I was left unattend for over 2 hours.
I had expressed my concern about my pain, in back and chest. …
Price gouging and deceptive billing. Stay away from this emergency room. They not only overcharge you but make it very difficult to set you up in the payment plan and still send you to collections. And they tried to sound as though they are …
Construction currently is not helpful. But they have a caring staff right now, which makes the world a better place and an all day visit more bearable, so thank you
My partner and I love Dr. Baba! I know my baby and I are always in good hands with her. It is refreshing to have a doctor who cares for the well-being of my baby and I. She’s fun, energetic and extremely intelligent!
The staff was very friendly and informative about my procedure. They explained everything thoroughly and everything went as they detailed it. Surgery went great, recovery was great and the healing wasn’t as bad as I thought it was going to be which is great!
Had a heart attack…spent an hour walking to and from the lobby to ekg…then paperwork etc….by the time I made it to bed the symptoms had almost gone. Then wait two days for an angiogram and stent. I made it out alive so I have to give …
Sandra Pollack was great. she listened to what I had to say. she asked questions. she acted like she really cared staff with Pleasant met my needs I highly recommend Sandra for anyone needing gastro. I’m happy to call her my gastro doctor.
NW Hospital took amazing care of my 88 year old Mother when she went in for an MRI. The entire team was so attentive and kind.
Worst experience ever for my mother who came in which breathing issues. She was told by staff to take a seat. Stand bys saw my mother in this serious condition and began to get upset as well from the lack of concern. The staff on 12/27/22 …
I felt abandoned while waiting for a room. The BP cuff was tight and left me bruised. When I finally got a room decent decor. A bit rough around the edges. The staff were friendly, the food meh. “Lost” my lunch one day. Had to begfor …
I applied for a job, interviewed, and got a call from HR extending me a verbal job offer (for a full-time administrative position). The next day, the recruiter called me again and retracted the offer, saying “there’s a problem with the …
I recently had a GI procedure performed and everyone involved during my visit were friendly and compassionate.Anesthesiologist on my case was thorough when asking about my medical history relating to my previous general anesthesia experience. NWMC will always be my first choice for examinations.
When I had my outpatient cardio-version procedure, all aspects of my visit went extremely well. I was very pleased with the front office and clinical staff courtesy and professionalism – such a wonderful experience in a time when it seems ever rarer.
I had to have echocardiogram at 10:00. I showed up at 9:10 just in case. I didn’t get called to register until 9:50. They finished with that at 10:10. When I mentioned to the man in radiology why I was late he said that was normal. There …
Mom has been here 3 times in the last month and a half for internal bleeding. She had one horrible nurse with an ego that was something like making fun of her and slamming things around if she asked for anything . Luckily all the other …
Went in by ambulance. Was seen right away. All the tests, x-rays, and MRI were done in an efficient amount of time. The ER doctor was very nice, went over everything. The nurses and phlebotomist we’re great too. XRay, RMI, staff were wonderful too.
Very bad experience in May/2022. My father has dementia and had hip surgery, the nurses did an awful job! They did not know or care how to deal with a dementia patient, his meals would be dropped off for him to eat on his own being that he …
If I could give zero stars I would. This place deserves it.
My father has been there for over 9 weeks. Supposedly they can’t figure out what’s wrong with him. Until the last week, he has heart failure, lung failure, …
Great, on time experience. Nursing and doctor staff could not have been nicer or explained things better. I was so happy yo have the Dr interpret my scan with me!
Doctor was uncaring at ER, took her 2 hours to even see my significant other then acted as if she was being inconvenienced. Then some young dayshift security guard told me i had to put a mask on in waiting room and that it was mandatory …
Was great, they treat you with respect. No problem, except they sent me a bill fir services rendered I was referred there, by my VA provider then sent a bill. The billing department won’t answer my call, put me on hold. I leave a number to be called back after an hour on hold. No call back. Bad business.
Oro Valley Medical Center rather treat their elderly population as a disease than a patient. The doctors have to bedside manner. One urologist was not happy, because I’m not clinical. I know Northwest is a larger private company. Keeping …
I probably shouldn’t give a 2 probably it should be a 1 but the second star is for the awesome nurses in the cardiac observation unit is what I believe it’s called. Couldn’t get better! My husband had a stent put in. He was due to go for …
My experience was very good. Registration was very fast and friendly. The radiology department staff were very friendly as well and also very efficient. I would recommend Northwest Medical Center for anyone needing medical care.
I was there for an hour maybe an hour and a half.. one thing about Northwest is rarely do you have to wait very long to be seen. I had a burn which of course it felt like forever before I had the doctor come in but it probably was just 10 …
Today’s experience for scheduled surgery was excellent. Beginning with the first encounter at registration through discharge, every staff member was positive, upbeat, friendly, thorough and ensured there was clear understanding of their …
My experience was great. There was a nurse named Tami while I was in
recovery room after my surgery she was the nicest Wonderful sweetie kindest person. Please let her know that I was so happy with her especially because my family was not there waiting for me. She showed me lots of love.
ER is awesome! The doctor assigned to me in the hospital, I don’t think I met one. Nurses wait hours ,before coming to flush IV and then blows out your veins. Nice huh. 6:1 patient ratio. The hallways are spotless. The room I was in was …
The nurse’s were very nice and capable. I was treated with kindness and respect. The Dr. did a good job of taking care of my surgery.
My daughters and I went In to Northwest medical center after being in a motor vehicle accident and our experience was horrible!! The triage Nurse Miguel was extremely rude, and when we had been taken to the back nothing was done except in …
I was greeted at the front desk. The time between check in, registration and, finally, my procedure was quick. The nursing staff is comforting and pleasant. They were all very helpful, patient, and caring.
I would like you to know that you have a some great nurses in your NMC Cardiac Rehab Center. I am receiving treatment in that facility at this time and want you to know how professional they are and how attentive they have been to everyone …
OK so it was upsetting, when I was extremely sick, to be told that there a waiting room full of people ahead of me (as if we could not see they were busy). However, they did see how sick I was, and took me back to get an IV started quickly. …
The staff was great! However, everyone was still required to wear masks, that we all know don’t actually work, along with staff members telling family members they had to leave or wait outside instead being there to support the family …
My experience was terrible from start to finish. Starting with me expressing my severe pain only to be looked at like I was drug seeking. To the fact that they did a CT scan only to be told everything look perfect when in actuality they …
As soon as I walked in I was greeted with attitudes from the
snooty front desk people. Everyone with the exception of two people I’ve came in contact with today were rude, nonchalant and inconsiderate. This hospital is …
Apparent personal shortages is the excuse that was used. Called by the hospital multiple time with different check-in times. Once checked in and brought back my wife was unable to get anyone to let her in. …
This hospital is trash. We have been waiting for 3 hrs to give our registration and insurance info for our daughter. She is in the back and they are keeping her overnight. 3 hrs have passed and nobody has come to get any of our info. The …
It was a wonderful experience. The staff was very courteous, attentive, and caring. My tech Mariah was excellent. She explained the procedures thoroughly her patient care is the best. She was very professional made sure I was comfortable.
My husband, Harold Phillips was admitted to NW Hospital Emergency Room on La Cholla Blvd in Tucson and was there from about 12 pm to 4 pm on Monday, Nov 7th. The RN, David, who cared for Harold was kind, patient and really good at caring. …
The staff at NW for my routine procedure could not have completed it more smoothly. The nurses were so helpful and friendly! The stick didn’t even hurt! Doctors and anesthesiologist was efficient!
This is my third time at Northwest hospital in the last five years and each time I’ve come, they’re pre-op holding and OR surgical teams including the techs, nurses, administrative people at the desk, doctors, and anybody else helping with …
My doctor was in network and the hospital is net work. Had surgery 9/2021. Discussed with person scheduling & cost. It was costly but she reassured me that everything was include i would have no additional bills or cost. I paid right then …
I was here for bariatric surgery and I can’t say enough good things about the nurses and techs who took care of me in recovery. Everyone was kind and thoughtful. I know people complain about being checked on during the night shift, but the …
The experience started off slow and was rushed at the end. I waited 47 minutes after my written/ordered arrival time to be registered. Once back at pre-op, (by now surgery was 1 hour away) I felt that things were rushed through. My surgeon …
I am always nervous each time I have to have a procedure done. I had my endoscopy today and I cannot say enough kind things about the doctor, The anesthesiologist and the nurses. From the very beginning Everyone was kind, respectful and understanding.
Dr Murachanian’s office and staff are top notch. There is no better office or staff in the country. I have been a travel nurse for over 30 years and have known many doctors and their staff, but I have not known any better group. They are …
Very friendly staff. My bone density was quick & easy. Did have a few questions about when I entered menopause & had my hysterectomy which I had left my purse in a locker so I didn’t remember when exactly those were. All in all it was a good experience.
The entire staff was very knowledgeable and patient and explained all details in each step prepping for the surgery.
And recovery process was kind, friendly and efficient …
Staff was alright. They we all traveling nurses and doctors! Several patients lined up in the halls when there was clearly empty stalls they could have them in. …
I had a very positive experience. The nursing staff was great. I have no complaints. It was my first time in your hospital, and understand the nursing shortages most everywhere. …
Went to the emergency room for abdominal pain, was seen quickly and had an amazing experience with the nurses working there. Was taken into surgery to remove appendix which went smoothly, and was out the next day. I don’t have any complaints about the care I received.
These folks have the process streamlined. I went in for outpatient surgery and was treated in a timely manner yet not rushed. Everyone I came in contact with was kind and supportive during a vulnerable time for me. The facility was clean and comfortable.
Nurses and doctors are the best, but leave it to management and the bean counters to destroy it all.
I don’t believe this hospital can be accredited. They have none to poor …
I went in nervous because I was getting a procedure I had never had. I spent about 4 hours there. I was treated so nice,, very professional staff. Yet, the have that “thing” that I have seen missing in others. I highly recommend this …
The staff was very attentive and caring. I felt very comfortable before and after my procedure. I am so grateful for the staff at Northwest Medical Center. I am beyond blessed to have had the experience I had with them. I would highly recommend.
I would never in a millions years go back or recommend anyone to this dungeon of a hospital. The ER doctors were rude to the highest accord it was filthy, dirty, and so much more. But to top it off I gave them my driver’s license and they …
Betty at the reception desk was very rude. Was already nervous because of having to have surgery and then to walk in and hear her being rude to other patients that were waiting and then to continue to be rude to several other patients that …
Not real impressed, poor communication. The individual checking me in for surgery was poorly educated and not very professional, and if I could have walked out I would have. My nurse was good, but definitely overwhelmed, and I really felt …
Once I got an appointment, my experience was 5 star. Everyone there is friendly and helpful. Like I said, once I got through the door, the experience of going to the doctor is as pleasant as it can be. …
This is a great ED. The Nurses and other critical staff go above and beyond. They truly care. BUT, if you have chronic, complex, rare medical conditions, skip this ED and head North. Way North. Keep going. They prefer to RUSH you out the ED …
Dr. Elliott has been my Doctor for a few years now and has taken good care of me. She truly cares about her patients. She’s on time and makes sure you are medically up to date on everything. She’s a great Doctor and she’s proficient (she will make a list to ensure you have everything).
I had both my children at Northwest. One 6 years ago and one 3 months ago. Both wonderful experiences I will never forget. The nursing care during labor and post partum was excellent. Our midwife is amazing. Couldn’t have asked for a better experience that we will never forget.
Our baby boy came unexpectedly, 4 weeks early and the Northwest Women’s Center staff handled my delivery attentively and carefully. Being premature he had a brief stay in the NICU where they took exceptional care of not only our son but of …
Marie, Julia and Charity We’re all amazing, along with my midwife Rebecca Rivera because of their support I was able to have the non-epidural labor and delivery I wanted even with being induced. The Nurses were all very helpful with tips on …
From the nurses to tech support all I heard was complaining, the long hours no help no support from management and management is incompetent.
The issue/complaint I have is I’d just came from recovering after Spine surgery, …
My experience was good the nurses were very attentive they make sure that I got what I needed and took good care of me the doctors were good as well my room was always clean which I appreciate so much! I guess if I have any complaints …
I just visited the Womens imaging center for my annual mammogram. Am glad that they are accredited as a Center if Excellence and Dr Dillon is the radiologist. The entire process – from check in through mammogram procedure to notification …
Passing a kidney stone in their lobby was a fun experience. My stay in the lobby consisted of 2.5 hours with no pain/nausea medication. After passing the stone, I was approached by a P.A. to discuss my current pain level. I left shortly …
I found the nurses and staff to be very efficient, competent and caring. Everything was clean. I would give four stars, but I thought the food was not planned well for someone coming out of surgery. Let’s cool it with the pasta! Need healthy, warm broth and vegetables with good protein, NOT meatballs, pasta, roll, and cold salad.
I was rushed to Northwest Hospital after I call 911 to report severe chest pains. From my arrival thru my discharge I had constant watchful eyes over me. The care was extraordinary. By the next morning I was already on my way to recovery. I …
This hospital has gone down hill fast. They don’t care about patients and are so so rude. My husband went in for high blood pressure via ambulance. They made him wait in the lobby (I work in the medical field so I understand when no rooms …
I have always had a fear of hospitals so its funny that I would be rating this experience so positively. I was visiting some past colleagues (from NJ) and had a medical emergency that I initially thought was very serious( chest discomfort). …
I was hospitalized in NW Hospital for five days starting on 8/11/22, and was assigned to the third floor. The nursing and support staff who took care of me were outstanding and the care I received was excellent. I had some major pain issues …
I recently had a series of MRIs performed at Northwest Medical Center. It was the best MRI experience I’ve had! The technician was great he started my IV without a problem! I was in and out of the tube in record time! It was an overall good …
It was the best outpatient experience. Very professional and courteous. Everything went smoothly and the nursing staff was just like family. I really appreciated the comfort and watching how professionally you gals operate. I met some that …
Nursing staff and support are great specially this lady here that made my dad’s 25 day stay a little better. Some Doctors, IR department and a surgeon however were a whole different story. My father was made NPO plenty of times for …
Nice lady greeted me. I filled out paperwork and then was seen by the billing lady who was funny and helpful. Then onto the actual mammogram which was done quickly and with care. Well trained tech. Well oiled machine here. Got my results a …