Public service & government agency, Norwich Public Utilities
Norwich Public Utilities (NPU) provides four utilities to the City of Norwich – natural gas, electricity, water and wastewater collection. Established in … See more
After the recent power outage. I sent a message to find out when I could expect the power to be restored. I received a prompt reply, and service was restored when they said it would be.
NPU is a complete rip off!!! My bill for one month is 287 and change. I haven’t been in my apartment in 3 plus weeks my electricity has been turned down to 60. This is a complete and total SCAM!!!!!
Norwich public utilities is crooked to the core, their policies are harmful to local owners, but very beneficial to the workers and brass, who get all expenses paid trips to the kentucky derby on the tax payers they are the sole reason why property prices in Norwich are so depressed
Really upset. Nothing to do with billing. My water was shut off last month. I called & they said it was an accident. My water line is shared with someone else. Same thing happens again. I don’t understand it at all.
Will NOT turn the gas on at my new place because of covid. I get it but seriously? Your workers don’t even have to comeback inside my house. It’s 40 degrees inside right now. Thanks for that. Get your act together. I’m freezing
Worst utility company with whom I have ever dealt. Lazy employees seem to spend more time finding reasons not to do anything than they do working. They should have been sold off to a real utility long ago.
You can’t even use the drop box for bills due that day. My bill was due yesterday and I worked until 4:30 so by the time I got there they were closed so I used the drop box. I call this morning to be sure they got my payment only to find out it’s still considered late. So what’s the point of a drop box????
P.O.S company. Turning power off on a Friday right after people are coming home from work and cooking dinner. Why? To put in a new pole. Considering power was working fine all day. You couldn’t have fixed it in the morning? 6:30 pm to …
One of the best Con Artist I have had the pleasure to deal with. They lie and cheat anyone they can to get as much money as they can from people that only need a week longer to pay a bill. We had to pay a 900 dollar bill just to be almost …
NPU workers will sometimes tell you one thing and you will call back and hear another thing. Also, they are heartless jerks who don’t care at all about people. They won’t work with you, just because someone has a big bill it don’t mean they …
How can they Norwich Public Utilities even stay in open for business no wonder they shutting off people even for just $200.00, because they are in bad need of money in this state and the customer service employees ugghhh rudely disgusting …
Incredibly difficult to work with. Nothing against the people, but the company itself is very hard to work with. Every time I have had issues and had to call I would receive what I thought was helpful information but then received …
As a landlord, we get the short end of every stick they can hit us with. To turn on power and gas in a particular unit, I was just told that it will be an $800 security deposit which I will not get back until I sell the property. I was …
We have owned our home in Norwich for 5 years and I can say with out a doubt that the utilities services provided by NPU are the best I have ever experienced and I have lived all over the country. Everything on one simple bill, with better …
Terrible. I’ve never had a utility company fail to ever send me a bill, but that’s what NU did. They also send shutoff notices every month, even though the online account says we’re paid. I’ve tried to fix both of these problems several …
I’m moving to norwich never been a customer never lived in Norwich had eversourse for many years. All new customers of Norwich have to pay a 3 month deposit. So I have to pay 750$ just to get my lights on,we do it with everyone in the last …
I cannot say enough good things about the NPU service and staff. Hearing horror stories about other companies in CT during the last few outtages made me even more appreciative of my company! I remember way back…never once lost power …
Horrible customer service reps who don’t have the first clue what they’re doing. How come 16 year old Doordash drivers can find my apartment and NPU can’t after 3 tries, and have the audacity to charge a fee… …
Worst utility company I have ever had. Their mail practice is horrendous often a shutoff notice will arrive before the actual bill. Their extremely rude and pompous since they know you have no other options if you live in Norwich. Even if …
I have lived in different parts of Norwich for the last 21 years. Most stable grid I’ve ever seen. If I did lose power the longest duration was an hour and a half. Always friendly and quick to respond to issues. When other CT residents talk about how they lost power, I just say it’s because you don’t live in Norwich and have NPU!
The worst experience in customer service we have ever had. My boyfriend is in the military so he cannot access his phone through out the day and being as I pay the bills too I figured Id help out by sorting billing issues out regardless of …
Customer service representatives have no idea what they are doing. I moved out of my apartment in Norwich at the end of July 2022. It is now December of 2022 and they are STILL holding me accountable for the utility bill on the apartment. I …
Since the pandemic hit – things have taken a hit in every aspect of our lives,.. but when I leave off my utility payment in the drop-off box, the front of the NPU building is shameful, litter everywhere, dead plants in pots… …
Horrendous
TOO DAMN EXPENSIVE!!!!!!!!!!
Amazing 😭💗 …
worst ever in the whole entire universe
Always nice and great to work with
Great people
Always there to fix a problem promptly.
Disgusting heartless people manage NPU. Who hires these mean people?
Services were excellent here in every area. Friendly staff and prompt customer service.
If you get behind they will work with you to set up a payment plan.
Worst company in the whole new England. customer service sucks, they’re rude, and very unprofessional.
Zach thinks this is ‘funny’ and Norwich Public Utilities said, okay.
The best!! This is the only reason to live in Norwich.
Most expensive utility company in the state of Connecticut do yourself a favor don’t move to Norwich unless you have government assistance
NPU has always been courteous and professional. They respond to routine requests in a timely manner.
Say what you want about NPU, when there’s a storm and power outages, they are the best Connecticut has in restoration to its customers.
After the recent power outage. I sent a message to find out when I could expect the power to be restored. I received a prompt reply, and service was restored when they said it would be.
NPU is a complete rip off!!! My bill for one month is 287 and change. I haven’t been in my apartment in 3 plus weeks my electricity has been turned down to 60. This is a complete and total SCAM!!!!!
Norwich public utilities is crooked to the core, their policies are harmful to local owners, but very beneficial to the workers and brass, who get all expenses paid trips to the kentucky derby on the tax payers they are the sole reason why property prices in Norwich are so depressed
Really upset. Nothing to do with billing. My water was shut off last month. I called & they said it was an accident. My water line is shared with someone else. Same thing happens again. I don’t understand it at all.
Will NOT turn the gas on at my new place because of covid. I get it but seriously? Your workers don’t even have to comeback inside my house. It’s 40 degrees inside right now. Thanks for that. Get your act together. I’m freezing
Worst utility company with whom I have ever dealt. Lazy employees seem to spend more time finding reasons not to do anything than they do working. They should have been sold off to a real utility long ago.
You can’t even use the drop box for bills due that day. My bill was due yesterday and I worked until 4:30 so by the time I got there they were closed so I used the drop box. I call this morning to be sure they got my payment only to find out it’s still considered late. So what’s the point of a drop box????
P.O.S company. Turning power off on a Friday right after people are coming home from work and cooking dinner. Why? To put in a new pole. Considering power was working fine all day. You couldn’t have fixed it in the morning? 6:30 pm to …
One of the best Con Artist I have had the pleasure to deal with. They lie and cheat anyone they can to get as much money as they can from people that only need a week longer to pay a bill. We had to pay a 900 dollar bill just to be almost …
NPU workers will sometimes tell you one thing and you will call back and hear another thing. Also, they are heartless jerks who don’t care at all about people. They won’t work with you, just because someone has a big bill it don’t mean they …
How can they Norwich Public Utilities even stay in open for business no wonder they shutting off people even for just $200.00, because they are in bad need of money in this state and the customer service employees ugghhh rudely disgusting …
Incredibly difficult to work with. Nothing against the people, but the company itself is very hard to work with. Every time I have had issues and had to call I would receive what I thought was helpful information but then received …
As a landlord, we get the short end of every stick they can hit us with. To turn on power and gas in a particular unit, I was just told that it will be an $800 security deposit which I will not get back until I sell the property. I was …
We have owned our home in Norwich for 5 years and I can say with out a doubt that the utilities services provided by NPU are the best I have ever experienced and I have lived all over the country. Everything on one simple bill, with better …
Terrible. I’ve never had a utility company fail to ever send me a bill, but that’s what NU did. They also send shutoff notices every month, even though the online account says we’re paid. I’ve tried to fix both of these problems several …
I’m moving to norwich never been a customer never lived in Norwich had eversourse for many years. All new customers of Norwich have to pay a 3 month deposit. So I have to pay 750$ just to get my lights on,we do it with everyone in the last …
I cannot say enough good things about the NPU service and staff. Hearing horror stories about other companies in CT during the last few outtages made me even more appreciative of my company! I remember way back…never once lost power …
It’s ridiculous that now you have to have everyone that lives with you on your lease And they have to sign it as well
Horrible customer service reps who don’t have the first clue what they’re doing. How come 16 year old Doordash drivers can find my apartment and NPU can’t after 3 tries, and have the audacity to charge a fee… …
Worst utility company I have ever had. Their mail practice is horrendous often a shutoff notice will arrive before the actual bill. Their extremely rude and pompous since they know you have no other options if you live in Norwich. Even if …
I have lived in different parts of Norwich for the last 21 years. Most stable grid I’ve ever seen. If I did lose power the longest duration was an hour and a half. Always friendly and quick to respond to issues. When other CT residents talk about how they lost power, I just say it’s because you don’t live in Norwich and have NPU!
The worst experience in customer service we have ever had. My boyfriend is in the military so he cannot access his phone through out the day and being as I pay the bills too I figured Id help out by sorting billing issues out regardless of …
Customer service representatives have no idea what they are doing. I moved out of my apartment in Norwich at the end of July 2022. It is now December of 2022 and they are STILL holding me accountable for the utility bill on the apartment. I …
Since the pandemic hit – things have taken a hit in every aspect of our lives,.. but when I leave off my utility payment in the drop-off box, the front of the NPU building is shameful, litter everywhere, dead plants in pots… …