Called just to ask questions. Got NO real answers. Person I spoke to was not friendly at all. Sounded like she could’ve cared less about what I was asking.
Used this 4 years ago. Was covered by insurance. Just got an alert from the credit bureaus that I was sent to collections without any attempt to resolve the “debt” prior. Such a joke.
Heads up—when you call and ask for Billing and they transfer you to Billing, make sure that you tell the Billing department, which is run by a larger corporation, that you are calling from NOVASOM. Otherwise, it will be very confusing.
So my doctor mentions a sleep study to me next thing I know I have some sketchy restricted # calling me telling me they are dropping equipment off that I’m getting billed for.. Good Lord I think we skipped a few steps here you know like me saying ok?
Was never told that this company was out of network. Charged $300 dollars. Don’t trust this company. Next time i will do a hospital sleep study, which will surely cost more but is covered.
Horrible company. They sent me the equipment unexpectedly while I was out of town. Apparently they only allow you to have it for 7 days. Calls quickly went from helpful to threats. Use anyone else.
Novasom indicated they would handle coordination with insurance provider. They did not. Sleep studies may require preauthorization. Don’t rely upon novasom doing it… they don’t… and YOU are stuck with the bill.
My husband had study by this company and never got any sleep because the machine keep telling him to adjust nose sensor. He never moved and it would keep saying to adjust nose sensor. It keep me awake all night with this, voice telling to adjust sensor. Pathetic outfit.
Extremely disappointed in this company!! I’ve been lied to by thier customer service reps for 3 days. They’re telling me that the machine has been delayed less than an hour from my home at the UPS facility due to bad weather. There’s been NO bad weather there.
Their employee’s are some of the rudest people I have ever talked to in my life. Incompetent, rude, ignorant I could go on. They seem to think they know what they are talking about when they don’t. I asked the man from Novasom who called me with an attitude his name and he refused! What kind of business is yall running?
Customer service who set up the test are the only reason that this company gets a score above zero. Billing and insurance are incompetent at best. Deceitful individuals who tried to intimidate me when I tried to resolve the billing problems. Find another company to use.
Horrible service, the Home sleep study test malfunctioned and couldn’t wireless transmit the data. They were difficult to contact by phone, their “contact us” page doesn’t work, and there was no email to be found. Finally, they sent me to …
Horrible company to work with. They took a very long time to get me the equipment. Hard to reach customer service. They gave me wrong info that cost me a lot of money. Would never recommend using them. Still waiting for results. Not to hopeful, the equipment did not seem to work correctly. We will see.
Was supposed to get my equipment today for my at home test. It did not show up and no one called. When I called them, they said it would be at least another two weeks. The doctor ordered my test in Aug. And now it is Nov. 1 and still no equipment
Attempted test on the first night and couldn’t sleep due to illness so i aborted it to get some rest and then completed the second night. Got a call from novasom that both nights results were sent to doctor. Asked about redoing the first …
Receive the sleep study kit the tubes were labeled incorrectly. The chest tube was yellow and crusty and smelled horrible. You would think they would use new tubes each patient. It could not cost more than three dollars per kit. I sent the kit back without using it after smelling it
Two nights in a row my breath sensor did not work. After my badgering them they sent me another breath sensor. I should have asked for an entire new unit. The breath sensor worked the first night and not at all the second night. So I …
Horrible customer service, I paid my bill timely and I was harassed with numerous threatening letters. They said I would be sent to collection, that’s when they pissed me off. I got a copy of the cancelled check from my bank showing they …
They say they accept Medicare, but don’t process my secondary??? They want $130. No explanation. Something fishy going on here. They are not up front. We should not have to pay a dime. …
First of all, I was quoted as a $500 charge for the test by Novasom. After having a 3-night test done, I received a $1,500 bill in the mail; and to add insult to injury, my insurance did not cover the test at all. Between the doctor that …
I questioned the sensor set up and the product when I received it in the mail. I was reassured by multiple representatives of the company that it was “adequate.” So I set up audio and video during my sleep so I could see myself sleep with …
Horrible customer service and support!!!!!!!!
My balance was $300 I paid $50 and The next correspondence I got was from a debt collection agency. No phone calls no current billing, nothing. I am someone …
The whole process was great.. well I mean as great as wearing a machine to sleep could be but I have no complaints at all everything was great.. The customer service reps were all so sweet and helpful. I had the device shipped to and picked up from my doorstep and the instructions were very clear. No complaints here.
I had no problems with the company itself, they were very proactive and responsive to issues. The problem was with the unit itself. As others have mentioned the breath sensor is awful. I tried 3 breath sensors and two units and had the …
Not sure why there are so many negative reviews to be honest. I had a very good experience with the multiple staff members I talked to, had no issues setting up the machine or using it, and shipping it back was easy. Compared to going to a sleep center, this was 10 times better and less stressful.
No issues, directions are pretty clear, I slept well (dont have results yet) with the few attachments on. They were easy to reach by phone with a question. The equipment worked as explained. I also do not understand all the negative reviews, that was not my experience
My wife had a sleep study. You sent the billing to our insurance. We paid what you said we owed. Now, a year later you are demanding more money. The representative is saying this is due to a glitch on your end, which also harmed other …
NovaSom is a legitimate company with mobster ideals. They’ll send you a test machine without notice and it comes with a nice threat that if it’s not returned in 7 days they’ll charge you $1500 for the machine. This is outrageous and should …
Avoid this company if possible. Two customer service reps indicated the procedure was pre-approved by my insurance. It was not. My doctor had to backdate a request for the insurance to cover the sleep test. So, NovaSom representatives …
I was ordered a sleep study back in September 20. They approved in then got bought out and stated they have to get my insurance preapproved again. That was in end September. Now for 2 months they call me staying we dont know when it will be …
I had a terrible experience with this company. The home sleep study machine they sent me was defective and they were very little help in rectifying issues. I also paid my bill on time and the company that handles their billing sent them …
DO NOT TRUST NOVASOM!
My doctor suggested a sleep study. Got a Vmail a week later, returned the call and the rep first told me they hadn’t received word from my insurance about …
As others have mentioned, the breath sensor is completely unreliable and will cause the machine to alarm frequently during the night. I probably could have asked for another breath sensor, but I really don’t want anything to do with this …
Horrible test. Breathing device is absolutely awful. It was so uncomfortable that after an hour and half of trying to sleep it took it off. Company tech services said it could be used vertically on the upper lip. Yeah good luck with that. Tried it again second night but gave up. Find another test. This one isn’t recommended.
I was scheduled for a 3 night home study. I received the equipment, followed all the procedures but my breath sensor did not work. Called the after hours tech, he went through a few things and finally a new breath sensor was to be sent. …
Customer service is terrible. I talked to the same person, Jasmine, each time I’ve called. She sounds miserable and annoyed that she has to talk to me. She asks for my name but never verifies my birthday or any other identify so I know …
Recently our PCP sent us to you for the purpose of a sleep study. During the initial consultation our insurance was verified and a date to ship the kit was sent. We were to be back home to meet the kit on Dec 31st 2019 but were delayed due …
This place is horrible.
Top
Test was easy, reps were nice.
Competently incompetent and unprofessional company. Never do business with them.
Called just to ask questions. Got NO real answers. Person I spoke to was not friendly at all. Sounded like she could’ve cared less about what I was asking.
None of their equipment is reliable and they have lied about giving me my money back $300
Sent me the box on time, had a follow up call, send back the box and was very helpful to answer any and all questions.
Breathing device would work for 5 minutes and go off for 15 minutes, for no reason. After two hours I took it off. Disappointed.
Very shady company, do yourself a favor stay away from them. They should be investigated by the Better Business Bureau.
Used this 4 years ago. Was covered by insurance. Just got an alert from the credit bureaus that I was sent to collections without any attempt to resolve the “debt” prior. Such a joke.
Heads up—when you call and ask for Billing and they transfer you to Billing, make sure that you tell the Billing department, which is run by a larger corporation, that you are calling from NOVASOM. Otherwise, it will be very confusing.
So my doctor mentions a sleep study to me next thing I know I have some sketchy restricted # calling me telling me they are dropping equipment off that I’m getting billed for.. Good Lord I think we skipped a few steps here you know like me saying ok?
Was never told that this company was out of network. Charged $300 dollars. Don’t trust this company. Next time i will do a hospital sleep study, which will surely cost more but is covered.
Horrible company. They sent me the equipment unexpectedly while I was out of town. Apparently they only allow you to have it for 7 days. Calls quickly went from helpful to threats. Use anyone else.
Novasom indicated they would handle coordination with insurance provider. They did not. Sleep studies may require preauthorization. Don’t rely upon novasom doing it… they don’t… and YOU are stuck with the bill.
My husband had study by this company and never got any sleep because the machine keep telling him to adjust nose sensor. He never moved and it would keep saying to adjust nose sensor. It keep me awake all night with this, voice telling to adjust sensor. Pathetic outfit.
Extremely disappointed in this company!! I’ve been lied to by thier customer service reps for 3 days. They’re telling me that the machine has been delayed less than an hour from my home at the UPS facility due to bad weather. There’s been NO bad weather there.
Their employee’s are some of the rudest people I have ever talked to in my life. Incompetent, rude, ignorant I could go on. They seem to think they know what they are talking about when they don’t. I asked the man from Novasom who called me with an attitude his name and he refused! What kind of business is yall running?
Customer service who set up the test are the only reason that this company gets a score above zero. Billing and insurance are incompetent at best. Deceitful individuals who tried to intimidate me when I tried to resolve the billing problems. Find another company to use.
Horrible service, the Home sleep study test malfunctioned and couldn’t wireless transmit the data. They were difficult to contact by phone, their “contact us” page doesn’t work, and there was no email to be found. Finally, they sent me to …
Horrible company to work with. They took a very long time to get me the equipment. Hard to reach customer service. They gave me wrong info that cost me a lot of money. Would never recommend using them. Still waiting for results. Not to hopeful, the equipment did not seem to work correctly. We will see.
Was supposed to get my equipment today for my at home test. It did not show up and no one called. When I called them, they said it would be at least another two weeks. The doctor ordered my test in Aug. And now it is Nov. 1 and still no equipment
Attempted test on the first night and couldn’t sleep due to illness so i aborted it to get some rest and then completed the second night. Got a call from novasom that both nights results were sent to doctor. Asked about redoing the first …
Receive the sleep study kit the tubes were labeled incorrectly. The chest tube was yellow and crusty and smelled horrible. You would think they would use new tubes each patient. It could not cost more than three dollars per kit. I sent the kit back without using it after smelling it
Two nights in a row my breath sensor did not work. After my badgering them they sent me another breath sensor. I should have asked for an entire new unit. The breath sensor worked the first night and not at all the second night. So I …
Horrible customer service, I paid my bill timely and I was harassed with numerous threatening letters. They said I would be sent to collection, that’s when they pissed me off. I got a copy of the cancelled check from my bank showing they …
They say they accept Medicare, but don’t process my secondary??? They want $130. No explanation. Something fishy going on here. They are not up front. We should not have to pay a dime. …
First of all, I was quoted as a $500 charge for the test by Novasom. After having a 3-night test done, I received a $1,500 bill in the mail; and to add insult to injury, my insurance did not cover the test at all. Between the doctor that …
I questioned the sensor set up and the product when I received it in the mail. I was reassured by multiple representatives of the company that it was “adequate.” So I set up audio and video during my sleep so I could see myself sleep with …
Horrible customer service and support!!!!!!!!
My balance was $300 I paid $50 and The next correspondence I got was from a debt collection agency. No phone calls no current billing, nothing. I am someone …
The whole process was great.. well I mean as great as wearing a machine to sleep could be but I have no complaints at all everything was great.. The customer service reps were all so sweet and helpful. I had the device shipped to and picked up from my doorstep and the instructions were very clear. No complaints here.
I had no problems with the company itself, they were very proactive and responsive to issues. The problem was with the unit itself. As others have mentioned the breath sensor is awful. I tried 3 breath sensors and two units and had the …
Not sure why there are so many negative reviews to be honest. I had a very good experience with the multiple staff members I talked to, had no issues setting up the machine or using it, and shipping it back was easy. Compared to going to a sleep center, this was 10 times better and less stressful.
No issues, directions are pretty clear, I slept well (dont have results yet) with the few attachments on. They were easy to reach by phone with a question. The equipment worked as explained. I also do not understand all the negative reviews, that was not my experience
My wife had a sleep study. You sent the billing to our insurance. We paid what you said we owed. Now, a year later you are demanding more money. The representative is saying this is due to a glitch on your end, which also harmed other …
NovaSom is a legitimate company with mobster ideals. They’ll send you a test machine without notice and it comes with a nice threat that if it’s not returned in 7 days they’ll charge you $1500 for the machine. This is outrageous and should …
Avoid this company if possible. Two customer service reps indicated the procedure was pre-approved by my insurance. It was not. My doctor had to backdate a request for the insurance to cover the sleep test. So, NovaSom representatives …
I was ordered a sleep study back in September 20. They approved in then got bought out and stated they have to get my insurance preapproved again. That was in end September. Now for 2 months they call me staying we dont know when it will be …
I had a terrible experience with this company. The home sleep study machine they sent me was defective and they were very little help in rectifying issues. I also paid my bill on time and the company that handles their billing sent them …
DO NOT TRUST NOVASOM!
My doctor suggested a sleep study. Got a Vmail a week later, returned the call and the rep first told me they hadn’t received word from my insurance about …
As others have mentioned, the breath sensor is completely unreliable and will cause the machine to alarm frequently during the night. I probably could have asked for another breath sensor, but I really don’t want anything to do with this …
Horrible test. Breathing device is absolutely awful. It was so uncomfortable that after an hour and half of trying to sleep it took it off. Company tech services said it could be used vertically on the upper lip. Yeah good luck with that. Tried it again second night but gave up. Find another test. This one isn’t recommended.
I was scheduled for a 3 night home study. I received the equipment, followed all the procedures but my breath sensor did not work. Called the after hours tech, he went through a few things and finally a new breath sensor was to be sent. …
Customer service is terrible. I talked to the same person, Jasmine, each time I’ve called. She sounds miserable and annoyed that she has to talk to me. She asks for my name but never verifies my birthday or any other identify so I know …
Recently our PCP sent us to you for the purpose of a sleep study. During the initial consultation our insurance was verified and a date to ship the kit was sent. We were to be back home to meet the kit on Dec 31st 2019 but were delayed due …