UPDATE 1-27-23 to four stars. After posting below (one star rating), Vexus sent a team that run the line through conduit and took care of the alley problems. Very happy this was finally taken care of. ORIGINAL GOOGLE POST: Everyone has …
I have really enjoyed my wifi so far! I have experienced no problems what so ever! Emily Moody did an amazing job installing my wifi and has been so kind to check up on me after installing to make sure everything is working properly!
I love the speed, and the dude who installed the line was awesome. I only give it 4 stars because a dude named Michael set an installation date even though I said to wait a few days to figure everything out. I was moving so dates and times …
We have used Vexus for over a year now and absolutely love it. We recently moved houses and when we called Vexus, they were at our new location within two hours of us calling. They are always quick and efficient and very professional. I …
I have a wonderful experience with Vexus. They’ve been very friendly and the greatest customer service. I had an issue and I spoke with customer service via chat. The person I was chatting with was very helpful and made sure the issue was resolved before logging off. It was great!!
So far so good from the initial dealing with customer service to get set up and the contractor that came and ran the line from the pole to the house to the installation tech that hooked everything up. Way better customer service than suddenlink/optimum. The internet seems to be quicker also.
First of all the technician actually showed up when they were supposed to. Our technician, Aadrian, was fast and efficient. He explained everything in detail. I have tried both of the other providers in Lubbock and can say Vexus Fiber is by far the superior product with faster speeds. Thank you
Everything was done in a very efficient and timely manner. Service so far is very good. Everything was explained clearly, including using the app, and technician stayed to help us get our streaming service on our TV and Roku on the network. Very smooth install.
The technical person at Vexus was extremely friendly and tried very hard to figure out the problem and set appointment at a time worked for me. The technician Steve was to come out. He got tied up at another job and sent. Again very helpful and friendly. Told me all he was doing and helped me learn new equipment before he left.
The internet so far has been great, although it has only been installed for 2 days so far. I am getting the expected speeds based on the package. 4 stars because I had to return the Eero units because their performance was pretty horrible. With my existing router, things are great so far.
The team at Vexus has been wonderful from the first phone call all the way up to the installation process. Everyone’s as been friendly and helpful. I am super pleased with my service and happy with the pricing as well. I would recommend Vexus to all of my friends and family!
Customer service Erika was awesome. The two techs who came to the house Mario was one I believe were awesome as well. They did great work clean and very helpful and nice. Thank you Vexus for having great people
So far so good. It’s pretty reliable and I haven’t had any connection issues as of yet. Set up was super easy and there is an app to help. They have great customer service as well. Highly recommend.
Very friendly when I called for service. They were 10x my current providers speed at half the cost. Tech showed up same day I ordered service and was done in an hour! Overall great experience A+
Sales rep Erika was amazing answering all my questions about the service and reassuring me all technical support can be quickly reached locally. Erika also corrected a fee from installation that was accidently added by the Vexus installer. …
We finally got fed up with our other provider. I called Vexus and not only was I immediately connected with someone who lived in my hometown but I also had them at my front door no less than an hour later. They installed and set up our …
The customer service at Vexus is 5 stars! The people They have excellent communication and keep you very informed in the process. The high speed internet speaks for itself. I left a competitor and so glad I did. I am very happy with Vexus.
There was a miscommunication when they came to install my service, the line had not been installed from the alley, the technician made a call and told me he would be back to finish the install, with in 30 min two technicians were in my …
Javier was my sales rep, with my busy work schedule it’s hard to talk on the phone sometimes. He was able to text me and call when I could talk so he made the process very fast , easy and he is very knowledgeable about the products offered. I’d recommend for any future customers to get in touch with him .
Had an appointment and they arrived at the proper time. There were 2 technicians, 1 to work outside which was not the friendliness and he left trash behind and my gate door open, not very professional! The guy that installed inside was …
Just got connected with Vexus for phone and internet. Emily was so professional and did an excellent job install our new service. I was notified by text as to the techs arrival time and was kept in the loop as to what was being done during …
We had several scheduling issues to get the install completed. On e we finally got it all worked out, the install techs were great and awesome to work with! The internet service has been great and haven’t experienced any issues so far. Way better speed and consistency than Suddenlink…ready to finally cut the cable!!!
Just got off the phone with them not too long ago and I can’t tell you how impressed I am. Everything was outlined very clearly and they were very good about making sure I understood everything. What REALLY stood out was the superb customer …
The installation process was excellent and I am extremely happy with the internet speed. Logan did the install in less than an hour, explained everything thoroughly, and made sure all was good before he left. Working with Pat on setting up …
We had a very nice experience with our sales rep, Jerry, and his team. Our service was installed very quickly and the technician was very professional and knowledgeable. I highly recommend them! …
Vexus is one of very few options for Internet where we live, and so far it’s better than our former provider! They did update quite a bit the first few days after installation, which kicked devices offline occasionally, but that seems to …
Good when it’s working. My wife and I run a couples stream on twitch but daily starting at ~7:30pm-11pm (the times we stream — usually 7pm) we will get dropped frames from packet loss. I’ve ran bandwidth tests all day and will have no …
Seems good so far. Only issue is lagging in my bedroom on opposite side of house. Customer service was great and scheduled promptly, but I am not able to until Friday. I feel the tech could have made sure the service reached to other end of …
10/10 recommend!! Best service I’ve ever had. Better than AT&T and definitely better than Suddenlink. Staff from the salesman to the technician were absolutely fantastic!! From the door to the installation they were friendly and got it done …
Since Vexus took over NTS, they’ve really worked hard to live up to their name. The latest was spending 30 minutes this morning on the phone with a representative who didn’t understand simple math and so I overpaid $80 for a month of …
UPDATE 1-27-23 to four stars. After posting below (one star rating), Vexus sent a team that run the line through conduit and took care of the alley problems. Very happy this was finally taken care of. ORIGINAL GOOGLE POST: Everyone has …
I have really enjoyed my wifi so far! I have experienced no problems what so ever! Emily Moody did an amazing job installing my wifi and has been so kind to check up on me after installing to make sure everything is working properly!
I love the speed, and the dude who installed the line was awesome. I only give it 4 stars because a dude named Michael set an installation date even though I said to wait a few days to figure everything out. I was moving so dates and times …
We have used Vexus for over a year now and absolutely love it. We recently moved houses and when we called Vexus, they were at our new location within two hours of us calling. They are always quick and efficient and very professional. I …
I have a wonderful experience with Vexus. They’ve been very friendly and the greatest customer service. I had an issue and I spoke with customer service via chat. The person I was chatting with was very helpful and made sure the issue was resolved before logging off. It was great!!
So far so good from the initial dealing with customer service to get set up and the contractor that came and ran the line from the pole to the house to the installation tech that hooked everything up. Way better customer service than suddenlink/optimum. The internet seems to be quicker also.
First of all the technician actually showed up when they were supposed to. Our technician, Aadrian, was fast and efficient. He explained everything in detail. I have tried both of the other providers in Lubbock and can say Vexus Fiber is by far the superior product with faster speeds. Thank you
Everything was done in a very efficient and timely manner. Service so far is very good. Everything was explained clearly, including using the app, and technician stayed to help us get our streaming service on our TV and Roku on the network. Very smooth install.
The technical person at Vexus was extremely friendly and tried very hard to figure out the problem and set appointment at a time worked for me. The technician Steve was to come out. He got tied up at another job and sent. Again very helpful and friendly. Told me all he was doing and helped me learn new equipment before he left.
The internet so far has been great, although it has only been installed for 2 days so far. I am getting the expected speeds based on the package. 4 stars because I had to return the Eero units because their performance was pretty horrible. With my existing router, things are great so far.
The team at Vexus has been wonderful from the first phone call all the way up to the installation process. Everyone’s as been friendly and helpful. I am super pleased with my service and happy with the pricing as well. I would recommend Vexus to all of my friends and family!
Customer service Erika was awesome. The two techs who came to the house Mario was one I believe were awesome as well. They did great work clean and very helpful and nice. Thank you Vexus for having great people
So far so good. It’s pretty reliable and I haven’t had any connection issues as of yet. Set up was super easy and there is an app to help. They have great customer service as well. Highly recommend.
Very friendly when I called for service. They were 10x my current providers speed at half the cost. Tech showed up same day I ordered service and was done in an hour! Overall great experience A+
Sales rep Erika was amazing answering all my questions about the service and reassuring me all technical support can be quickly reached locally. Erika also corrected a fee from installation that was accidently added by the Vexus installer. …
We finally got fed up with our other provider. I called Vexus and not only was I immediately connected with someone who lived in my hometown but I also had them at my front door no less than an hour later. They installed and set up our …
The customer service at Vexus is 5 stars! The people They have excellent communication and keep you very informed in the process. The high speed internet speaks for itself. I left a competitor and so glad I did. I am very happy with Vexus.
There was a miscommunication when they came to install my service, the line had not been installed from the alley, the technician made a call and told me he would be back to finish the install, with in 30 min two technicians were in my …
Javier was my sales rep, with my busy work schedule it’s hard to talk on the phone sometimes. He was able to text me and call when I could talk so he made the process very fast , easy and he is very knowledgeable about the products offered. I’d recommend for any future customers to get in touch with him .
Had an appointment and they arrived at the proper time. There were 2 technicians, 1 to work outside which was not the friendliness and he left trash behind and my gate door open, not very professional! The guy that installed inside was …
Just got connected with Vexus for phone and internet. Emily was so professional and did an excellent job install our new service. I was notified by text as to the techs arrival time and was kept in the loop as to what was being done during …
We had several scheduling issues to get the install completed. On e we finally got it all worked out, the install techs were great and awesome to work with! The internet service has been great and haven’t experienced any issues so far. Way better speed and consistency than Suddenlink…ready to finally cut the cable!!!
Just got off the phone with them not too long ago and I can’t tell you how impressed I am. Everything was outlined very clearly and they were very good about making sure I understood everything. What REALLY stood out was the superb customer …
The installation process was excellent and I am extremely happy with the internet speed. Logan did the install in less than an hour, explained everything thoroughly, and made sure all was good before he left. Working with Pat on setting up …
We had a very nice experience with our sales rep, Jerry, and his team. Our service was installed very quickly and the technician was very professional and knowledgeable. I highly recommend them! …
Vexus is one of very few options for Internet where we live, and so far it’s better than our former provider! They did update quite a bit the first few days after installation, which kicked devices offline occasionally, but that seems to …
Good when it’s working. My wife and I run a couples stream on twitch but daily starting at ~7:30pm-11pm (the times we stream — usually 7pm) we will get dropped frames from packet loss. I’ve ran bandwidth tests all day and will have no …
Seems good so far. Only issue is lagging in my bedroom on opposite side of house. Customer service was great and scheduled promptly, but I am not able to until Friday. I feel the tech could have made sure the service reached to other end of …
10/10 recommend!! Best service I’ve ever had. Better than AT&T and definitely better than Suddenlink. Staff from the salesman to the technician were absolutely fantastic!! From the door to the installation they were friendly and got it done …
Since Vexus took over NTS, they’ve really worked hard to live up to their name. The latest was spending 30 minutes this morning on the phone with a representative who didn’t understand simple math and so I overpaid $80 for a month of …