I am very upset to know I received a 3rd notice when I never received the 1st one or 2nd one! I called them and spoke to a gentleman to make the payment which the bill shows to be $45.82. I explained I never got the 1st notice and obviously …
Had bills due and I paid $100 towards them. Money was taken from my account but somehow never put to my bills because I again received another past due from them with the same amount still billed AND another late charge. Tried calling …
Scam artists! Send me the same bills over and over, had to print out bank statements to prove I’ve paid. Getting screwed over AGAIN! This establishment should feel ashamed taking money from hardworking families and slapping in fees whenever …
This has to be one of the worst websites I’ve ever used. It’s almost never working so usually I have to call to make a payment or make a change to my account. The app isn’t much better, and I especially dislike that you can’t change your …
So easy ! Painless, constantly had a flowing line , clean cubicles and most importantly the woman that helped me was so nice and kind! I love it! Makes adulting not as bad
if it were possible to give them ZERO stars, I would do that. NTTA is the WORST customer service company I have had the displeasure of dealing with. We’ve been a customer for probably 18 years or so. I have a credit card on the account …
Biggest scam ever. I had to pay a toll bill from a vehicle that I didn’t have possession of in almost five years. The bill came to me in 2020 last time that car was registered by me was in early 2015.
Received a bill with a license tag picture that clearly shows the number that is not on my vehicle. This has happened 4 different times. That vehicle has not been registered for 3 years. What a bunch of fools. Affirmative action at its finest.
These thieves are running up fees and canceling auto payments during the pandemic because people aren’t driving on their overcrowded toll roads anymore. Shameless company. Toll costs have also gone up during the pandemic.
Visited the place to get a new toll tag. The place had about 10 employees busy helping people and there were about 5 people ahead of me. There was a lady acting as a chaperon who was asking people what they wanted as they walk in what they …
If I could give 0 I would! HORRID customer service! Nobody can tell me why I was billed in the first place, gave me collections information, who said I have nothing in collections, call ntta back to take care of my acct and they argue and …
Customer service can be hit or miss here. I have several vehicles and am a professional driver so I find myself needing to go here a few times a year for one reason or another. I find that most of the time I get friendly service reps but a …
What an absolute mess of a business. Transactions are showing up showing the license plate number of my previous vehicle, ZipCash toll bills are showing up for transaction that have already been paid via the TollTag, and outdated driver’s …
This company is a giant money stealer from the not havea. They sent me a bill that I owe $38 from tolls and fines when my toll tag account has over $60 balance on it. Why don’t you just deduct the money i owe from my account instead of …
So far, not so good. Warning: please know that they will start billing you as soon as you set up your online account and prior to installing your TollTag sticker. I switched to TollTag from TxTag because TxTag has some of the worst …
If I could give zero stars I would. I honestly believe they have a policy in place that they “Pretend” to send out an initial invoice, then a 1st letter and then when they start actually charging late fees they send the 3rd notice that has …
This company will NOT work with you in making payment arrangements. I simply called to set up payment, paying in full, using 2 credit cards and they refuse my payment. I thought refusing payment w illegal! What is rhia world coming to. …
I don’t have time to write the 500 page novel of everything they do wrong and how they as a company, along with their customer service. Just know they will find every loophole possible to take your money and NEVER legally provide you with accurate information. If I had the option to give them less than 1 star, I would.
I don’t usually write reviews but I will this time. I always pay my bill. Now I just got the shock of my life. I got a bill from them in the mail stating that I owe them $ 48.00. I am in shock. I always pay them by way of account that I …
This company is a bunch of crooks. I keep a toll tag in my vehicle and have a card associated to it, but somehow they are trying to tell me there is a value owed from years ago that never got sent to me.
I would give a negative star if I could. These people are crooks! Do not give them access to your bank account. The customer service lady did not explain that when you add a 4th vehicle to your account they will double the amount to $80. It …
Yea the roads are nice… but the customer service is terrible, the online service is piss poor. For the money they are getting you would think they would at lease be able to run a stable web service. If you want to call to pay a bill, or …
Customer service here is awful. I’ve had multiple bad experiences with this company. The call center representatives are rude and clearly don’t care to help you. They have tried to overcharge me too many times and some due to their own …
I know calling the toll service is the last thing someone wants to do and given some of the reviews here it was an even more terrifying prospect. It may sound odd but I love talking to the people at the Ntta customer service center. I’ve …
NTTA has been stealing my money. I canceled my tag 7 months ago. I sold the vehicle and did the tittle transfer at the DMV. The new owner has been issue a new tile but some how NTTA still showing that vehicle still register in my name and …
First off I’ve got to say the tolls are outrageous LOL definitely not their fault but just had to get that out of the way. The customer service office is awesome. The staff are very friendly and helpful. Saved me some money when I went in as well.
Nesha was very helpful with a clerical error on my acct.
It’s not often you get to smile when on the phone with NTTA.
So, thank you for the smile, Nesha.
Found out about a charge I never received a bill for. I have an account with them but got a different vehicle. Added vehicle. They said charges occurred before adding the vehicle. They claim their system can’t link a new vehicle to you. I …
I don’t know about the online or phone experience. However going there in person was almost pleasurable. They were very helpful and didn’t try to shove a toll tag down my throat. They were busy, but ran so efficiently that I was still in …
One of the worst agency to deal with. I started receiving notices of nonpayment for the toll amount of $11.52. The total amount I am being billed is almost $82 which I found out about when I received (not a bill from NTTA but yet a notice …
They can get busy at times but they are very good at moving people through the lines. Been here many times and they have always been helpful and friendly.
My address was updated with the DMV over 3 years ago, the NTTA claims the DMV my 3 year old address instead of the address my registration was updated to 3 years ago. Both representative and supervisor were unwilling to waive the late fees …
At this time, I’m providing 1 ☆.
I have put in over 7 hours on two different evenings going through every payment and transaction since I reopened my toll account in 2016. …
They are very well organized and know what customer would need. I went there on a Friday afternoon around noon and it took me hardly 5 minutes for in and out to get toll tags for both my cars. People there are very well generous and intelligent
over the past couple of years i have been billed for other people’s toll bills. never been received multiple bills until it has hit 2nd notice of non payment or further. i have been billed $70 on a $14 bill. other times i have been billed …
Dread coming here, but must say their customer service is great and have a very well organized set up! No surprise really… I too would be very efficient, when collecting loads of your money for toll violations!
Ouch! its insane!!!
They have NO idea what they’re talking about – you will get a different answer each time you call in regards to the same thing. This is the least helpful office
I made my payment. A month later they write me a check for the amount I sent them saying they couldn’t find an account with that balance. The letter with the check they sent me said for me to call within 30 days otherwise late fees would be …
I keep getting zipcash invoices on a vehicle i no longer own even though i submitted a VEHICLE TRANSFER NOTIFICATION to the dmv in 2016 now i have a 3rd notice of non-payment and they just tell me to wait till next week….asked for a manager and they just put me on hold until i hang up
Of course the customer service will be nice, they are trained to be professional when sucking our money out of our pockets. Funny thing is they really don’t know how much we owe, couldn’t match amounts for invoices, and even after paid to a …
Easy in and out even right at 5:15 when I expected it would get crazy! Super nice and helpful employees – did everything they could to make sure we were set up for success with our account. If you gotta pay tolls, at least the physical customer service reps are nice!
I would like to know why toll is $1.96 on eldorado pkwy this is the most expensive tollway exit in DFW. It’s interesting that the side street lights on eldorado pkwy is only about 10 seconds to move traffic. This is one of the most congested exits. But charge almost $2 per entrance or exit. Price gouging people.
While no one wants to spend their day at the tolltag store, sometimes it cannot be avoided. After a nightmare of not getting things done over the phone, I had to go into the office. I was not looking forward to it as I expected it to be …
From out of state. I waited on a bill that never arrived in the mail for months, then received a “2nd notice of non payment” for $38.99 ($3.99 for the original toll bill, which I never received, then $10 for a “1st notice of non payment”, …
My wife and I stopped in here for a toll tag after having driven on the tollways accidentally. The front area was packed with people, and the parking lot was completely full, but somehow the staff here was incredibly efficient! We were in …
I must say even though I was paying a very high bill off the NTTA employee was very nice and very helpful and I hope I have that same lady every time I go back
A pleasant experience every time. They know how to keep the line moving and get people out the door quick, while still giving good service for toll tag printing and issuing. I won’t hesitate to stop by, beats having the tag mailed to you days later!
Ms Coretta was so patient with me and went above and beyond to answer my questions and provide me with materials to prevent me from coming back to that office! She allowed me to vent my frustrations and was extremely kind! The world needs more people like Ms Coretta!!!
Received a bill but the car pictured doesn’t match the invoice. I’ve called 3 times & each person says “I see it’s the right car. I don’t want to go back & forth with you so I’ll get a supervisor to call you”. I just want to see that it’s …
Called the NTTA today about a bill I received for dates after my car had been sold. They are holding me accountable because the party that purchased the vehicle failed to change the title – how exactly is their failure to follow the law and …
NTTA is horrible!!! I paid an invoice which NTTA never should have sent me. My vehicle was attached to my account years ago. NTTA customer service are too incompetent to figure it out. I am still receiving the same bill. I would select 0 stars if possible
Some of these people are lucky to receive a bill. I never received a 1st, 2nd, 3rd or final attempt. Apparently they sent it to the wrong address. I called all the way back in 2013 to switch my account to a new car and they said they did, …
Giving one star is an over exaggeration! I had $11 on my account and they changed my address because of a change of address card I made with the post office. I used one of their roads and was charged $2.23. …
I called this location to see how much my balance was and was provided with what I assumed was the correct information. I asked if I could make a payment and was told that the amount had to be paid in full because the amount wasn’t past due …
I’ve not been into the office as I conduct most of my business online or via phone. I know that sometimes in our frustration we forget that there is another person on the end of the line. If you show them kindness and compassion it is …
I have had countless issues with these people. From lying on the phone to my face, to sending duplicate ZipCash bills when I have a toll tag account and a functioning toll tag, to trying to get my registration blocked by the state because of their erroneous billing. If it were possible to give no stars, I would have.
The online service and over the phone service is not good at all, one star deducted for that experience. HOWEVER,
My wife and I went in person to cancel our tags before moving out of state. We …
Practice Social Distancing, which means you are outside until you are called. A person comes out and ask for your name. When allowed inside there is only enough space for 3 people. So if it happens to rain just know you will not be allowed …
The negative reviews here mostly pertain to the NTTA itself, not this particular office. If you think the toll roads are too expensive, don’t take them, plain and simple. The tollways are clean, construction is generally quicker than other …
Today I spoke with the Operations Manager Mr. Francisco Sanchez concerning an issue with making a payment through ZipCash. I had to request a supervisor several times. Short version; ZipCash would not accept the ZipCash ID Number NTTA …
This company is a disgrace, I called to resolve a situatuon where my toll tag wasnt attached to the proper account , causing me to have to start and entire new account. ai had actually called to fix this months earlier and apparently it …
Very nice, friendly, efficient staff. I would have given a full five stars, but I deducted a star because they were unwilling to make any feasible payment arrangement or offer any discounts on a very large NTTA debt that was acquired by …
NTTA is nothing but gangsters that practice extortion. 25$ extra cuz they send the bill out late. I can understand maybe a 10% late add on but 100% from 24$ to 51$ just don’t add up. Sad tolls are even a thing when we the people pay for it two times over.
Bought a car they won’t allow me to pay the tolls that got sent to the previous out of state owner and when I got my Texas plate. I added it after going through a toll. They wouldn’t pro rate it like they have for me when I buy a car in the …
absolutely horrible! incompetent employee (an middle-aged african american lady who wore specs working on thursdays) who didnt informed me before taking my vehicle off my toll tag account. pls avoid her at all cost – extremely INCOMPETENT will take your money!. will not go back unless needed to.
Is it really hard to figure that Texans are being ripped off systematically and there’s no one taking action? They over charginh many times plus every now and then come up with ways to outsmart us all by reminding us that all records are …
Visited this place to pick up my texas toll tag, as I recently moved to this area. I set up my account online, came here to pick up my tag. It hardly took less than 10 mins. Loved the lady at receiving point, helpful and directed me to …
I moved to Plano on January 1st. I wanted to buy a toll pass so I don’t spend double the rate on the toll roads, but they shut down all online, over the phone, and physical payment options to buy a pass until the 11th. Their automated …
Please be aware that NTTA advertises that TXTag roads will work with their stickers, but they have no clue how to fix it when it doesn’t work. Was on the phone for half an hour. You will just have to pay the TXTag cash price when the stickers don’t interact.
8/31/21: Wonderful, quick, safe and professional response this a.m. by NTTA team who came to my aide today on the Bush tollway. Lots of fast moving traffic from two merging highways. Flat tire with a spare under two bikes! LOL! Hermando and …
I hate this app and this company. I have been traveling to North Texas for 3 years and have been able to add rental cars to my account quite easily in years 1-2. This year the app changed, and I was able to finally figure out how to add a …
I walked in the door and Mikayla gave me a warm greeting. I gave her the list of tasks I needed to accomplish, and she took care of everything. I walked out the door 8 minutes later, a totally happy camper!!
I have been waiting for a bill for a toll I ran. Just received a 1st notice of nonpayment. I called immediately spoke with Patricia a very rude “customer service” rep. I was told if I sign up for a toll tag they would waive the fee. If I …
Tried to look on BBB but no luck. I have account with them for years and set up autopay and they keep withdrawing money every month but they keep sending unpaid balance with late free again and again. I have contacted them to email and …
As much as I hate paying tolls and hate the ntta system for paying tolls (at least let me know before you pull $40 from my account??), everyone I’ve ever interacted with here has been great. They’ve answered my questions quickly and happily …
Times you on hold for lengths of time. Tried to get online to update account balance, but found out they block you if balance is negative. Brings me to back to calling and hold forever. Bad customer service.
Victoria is amazing, actually listen and took the time to help fix the problem that was going on with my toll tag account!! Wonderful customer service for everybody , greeting at door very clean honesty don’t under why all the bad reviews!
This is a horrible company, they charge us double and when I tried to resolve the issue by phone, the customer service rep. Interrupted me saying as a new policy, because the account is under my husband’s name, they can’t help me, I …
A person at one time could call and reach a human to help sort out issues with a toll tag account. I suppose we’ve reached the era of automation and that’s too much to ask. My issues will remain unresolved.
Employees were all smiles, completely polite, respectful, helpful and just gushing with customer enthusiasm! I couldn’t say enough good things about the customer service here! My gal was thorough, knowledgeable and personable yet speedy. I …
The service.provider who helped me was straight forward, helpful and friendly. Remember these folks helping you don’t make the rules no need to get ugly with them.
They lie, scam, charge you for things they shouldn’t, send you for collections with no notices actually delivered, no records of the calls we’ve made, no records of my previous license plate, contradicting themselves between phone calls. …
Total scammers. They send you a bill 6 months after the toll went through and tell you they can’t apply it towards your existing tolltag because it’s been over 90 days.
If I could leave a 0, I most definitely would. I spoke with Vivian, who basically called me a liar. So 2 years ago I spoke with an employee via phone and she told me that disabled veterans drive through certain tolls in North Texas for …
Paid $550.00 credit did not use my credit. Sent a bill to me for full retail plus penalties. Paid $529.00 more and now they say i have a $400.00 credit. But i had to pay all the late fees and retail prices triple the regular price. Even …
NTTA stole $50 bucks from me for a $7 toll. I use the tolls a lot and I’ve been a member for years now. The tools are my daily route. I never had any problems. I ended up getting a collection bill for a car that was on my account. They …
I had the pleasure of speaking with a very kind and efficient representative by name of Brandon Garrison on the phone today. He not only was very kind, but made what could’ve been a stressful situation into one of great ease. I am very thankful for him and he deserves a raise and promotion! 😊 …
I had a very pleasant experience here, even though I was paying a bill. I came during lunch hours and was impressed to see that they had an employee dedicated to checking in each new customer who entered, and adding them to an online system …
I am doing everything I can to keep my balance from get outrageous and it keeps happening. I am not happy with this service. I just created the online account today as it says in the letter I received that only says I owe $19.65 and it is …
They continually send us bills for another license plate. Four times they have corrected this. I have tried to contact supervisors, but they never return my phone calls. If I don’t continue to call to have these bills ‘corrected’, they send it to a collections agency. How do I get hold of someone in charge????
I called for them and email them for fixing the address they sent the bill because I was no longer hold the car and sold it to a new person. She went to a tollway couple times and they kept send me the bill after they said they will fix it.
SUPER CUSTOMER SERVICE!!! I stopped by after being at the TX Dept of Public Safety and NTTA makes TDPS look absolutely terrible! I was met at the door by a friendly, smiling woman who told me which window to use. I was greeted warmly by the …
The staff is always efficient and good natured. Waiting outside because of covid-19 protocols are a pain but they keep you updated. During this”virus situation” don’t come unless you have good umbrella and weather resistant gear on. It was sunny when we came. The wait was only 5 folks so minimal.
Went to get transponders ordered for my vehicles. Agent was professional, quick and explained everything to me. One of them was not one of my vehicles and she researched it and found that it was a rental I used and tried to register …
The mafia runs scams less shady than NTTA. I’ve had an ongoing issues where I was charged tolls on a car I sold, with all of the appropriate paperwork filed with both the DMV and provided to NTTA. $3 in tolls. I’ve had to drive to the NTTA …
Customer service training needed ASAP. Agent Dmaj was so unecessarily rude. After calling to pay my debt, I couldnt access the settlement agreement through my zipcash account or tolltag account. He went through “intructions” on how to …
My experience this week: (3) calls and unable to get a consistent answer on the option of one-time-payment being available on their website since new system implemented in January. When you dial for the operator, you get someone with an …
In and out fast. There was someone outside helping and asking what we were there for prior to entering the building. The line was out the door due to COVID, but the wait was not long at all. Around 5-10 mins of waiting in line. I was helped by a knowledgeable woman; she got me my replacement sticker and answered all the questions I had!
5 stars for having to pay to drive on a highway? It’s laughable, I know. I received excellent customer service here and it made paying this bill, that makes me cringe, so much easier. The five stars is definitely for the customer service …
I would advise you not to use the Toll unless absolutely necessary. Biggest mistake I’ve ever made and paying a 645 price for doing so. They take forever to send billing invoices or you won’t receive them. They will jack on fees and won’t …
Terrible service. Person that helped me lied and said she didn’t know her general managers name and said I’m not listening. I have to go home since she was scheduled to go home at 5pm, but didn’t say I’ll get someone who can help you …
I called to resolve a NTTA bill. I was hung up on once so I called back and asked to speak to a supervisor. Then the supervisor ended up hanging up on me after she wasn’t able to resolve the issue as well. This is a terribly run CUSTOMER SERVICE center and needs complete overhaul.
Okay okay… I know most reviews are negative but I had to take my time and leave a 5 star review. I was so hesitant after reading all the negative reviews to even bother calling them. It was for a 25 dollar fee on a 3 dollar toll charge. I …
I work 15 mins away and just bought a new toll tag and decided to put it to use. Put the tag on my car and started rolling. Then I get a bill for 182$ mind you I only use the toll to save an extra 3 mins getting to work. The bill showed …
Their website and app are terrible. I got new license plates on an existing vehicle of mine and you can’t update the license plate for your vehicle. I had to deactivate it and set it up like a new car…that’s where the bigger issue occurs …
Keep calling trying to pay a bill from when I had switched plates and wasn’t aware of. I’ve called two different times totaling over an hour on the phone and they still won’t take the money out of my account yet they still send me overdue …
Haven’t gotten my 1st or 2nd notice of late payment, only got the third that came out to $700, it’s absolutely horrible, I recommend those who haven’t taken tolls, don’t, save yourself money. They’re horrible at this.
I paid my bills 1st. It was processed the 2nd. It was paid the 6th. Unfortunately I got stuck on 121. I got the bill July 31. It had the other charges too. When I called I was told I had to pay it again. I was told it took a month to …
very poor customer service. did a change of ownership for with the state of tx over a year ago and still receiving charges on a car I haven’t owned in over a year. they refuse to credit the tolls. a very scumbag type of company.
I had the very top notch customer service anyone can ask for! Her name is, Ms. Marqueisha Harris. She was pleasant, knowledgeable and customer focused. She made my day! Thank you NTA for having Ms. Harris work on your team. She was/is …
Very poor ability to take care of issue. Everyone I spoke to was polite, but it took multiple calls to get the task completed and that was only after a request for a supervisor twice. I was billed for a car I sold to a dealership, and the …
Horrible customer service. They are trying to double charge for ZipCash. My daughter had them transfer charges to her TollTag account to receive the discount and then paid the discounted amount. NTTA transferred the charges back to …
They are purposely not charging cards for tolls to get service fees from people. I have a toll tag account and my card is attached to charge for tolls that come. I even added another card cause they claim they couldn’t charge the last one. …
They really need a “0” star option. In December 2020, I called to ask what I needed to pay to settle my debt and to remove the block on my vehicle. They told me $500 and to open a Toll Tag. They sent me a letter stating they removed the …
Honestly this is one company I have no idea what to think about. The Toll roads are amazing and the costumer service is great as well. What is horrible is the billing processes. I know people who have said that they have a toll tag yet they …
I hate this company with a passion. They kept mailing a bill to my old address stating i had a $150 past due but my online account was positive over $100… Why doesn’t my online account summary properly reflect my balance? They make it …
I would leave 0 stars. Dealing with NTTA has been a nightmare. Trying to transfer toll tags, create settlement agreements or anything is a waste of time. No one know what they are talking about and can’t help you. Not even the supervisor. I …
I was dreading getting a Tolltag, but I was pleasantly surprised. It was super quick and easy, and the staff was friendly and knowledgeable. I got a tag in about 10 minutes. Definitely recommend visiting in person than applying online/by mail.
I had to take out the time to write a review for Teresa at the Plano office. So many times we are quick to write a review for horrible customer service, but I wanted her management to know how awesome she was as a representative for NTTA. …
Great opportunity to use toll roads for tourists like us without paying the ridiculously high price at the car rental station. Just get a prepaid account and that´s it. We were always lucky to meet nice people here and didn´t have to wait …
Really awful service. I got a bill at the end of the year for $2500 and was told I could save 800 with the toll tag. I signed up for a toll tag, received it and installed it in my car. When I went to pay the remainder of the bill after the …
ABSOLUTELY FRAUDULENT. I sold my vehicle which reflects on the DMVs records. The new owner incurred toll fees – NTTA took months to process my transfer notice then sent the bill to collections. How is this legal?????? I’m filling a compliant with the BBB and consulting a lawyer. This absolutely a scam of a company
THEY charged ME for THEIR mistake! Quite a racket they’ve got going over there. I paid my dealer tag (new car), mailed-to-me bill online, and THAT was what I should NOT have done, apparently *hard eye roll*. They applied the payment to my …
I never used toll roads so this was all strange to me, but had to purchase one for gate access to a new apartment complex I’m moving into. Cannot believe there’re only two outlets serving the entire Dallas metroplex, and was expecting a …
Got told by MULTIPLE reps yesterday/today after signing and submitting my payment agreement that it would be stamped and posted in my portal in 15 min. Then the last representative (at 4:32 pm) that I called to follow up on the status told …
The customer service over the phone deserves 0 stars. The majority of the represenatives I spoke with are very rude and impatient. I have registration holds for unpaid tolls and called to make payment arrangements. Instead of handling …
If I could express the frustration of the worst customer service on a valid cause, this would be the day! This company should receive negative stars. Never have I posted a review ’til now publically. The company underwent account …
This place should be ashamed to even still be operating. I continue to get billed for random tolls, threatened with legal action for a car I haven’t owned since 2013 and lied too every time I deal with them. I only give it 2 stars because the physical location is actually more helpful than customer service number.
So far, they say we’ve spent over $200 in January and have a balance of $35, so they’re getting ready to hit it again. Plus, my uderstanding, and they way it’s always been is they take $40 when your tag goes below $10. I’ve got 2 charges …
I was trying to pay down a past invoice. At the time, I assumed this process would be as simple as creating an online account, logging in, and making a payment. At WORST, I thought I could call the customer service center and make a …
If I could give zero stars, I would. I was charged extra late fees when I called and added the new truck to my account. I had also made a payment of the new toll charges that day. After the second late notice, I called back to try and get …
If you pay your zip cash bill over the phone and customer service says try your card again it did not go through. Tell them you’ll call back tomorrow and then check your cc account and you might find the charges did go through what a great way to get a little extra from you maybe their trying to make up for the fees they don’t collect
I will be avoiding the toll road at all costs. Customer service is TERRIBLE. I was told it is my choice to use the toll road, OBVIOUSLY. I was told that I need to contact the postal service since I’ve only received one bill, and when I told …
The WORST experience I have ever had with an agency! This has now been ongoing for over 2 months. Hours on the phone, multiple agents, being told different things by different agents and the result is that now I have a 3rd NON PAYMENT when …
Awful customer service.
I like how they thank you for using the toll roads at the end of the call. Like we have a choice. They are taking over and monopolizing the highways. …
The customer service is absolutely horrendous. When I called regarding charges for a vehicle I haven’t owned in 6 months I was told that I need to contact the dealership because the car was still in my name. Then proceeded to tell me that …
NTTA is a legal scam. The latest complaint with them is a car I sold a year ago, recently had a toll tag bill that was sent to me. All the paperwork was filed but they couldn’t figure it out. They said I would need to fax them the …
The lady who helped me was Awesome. I wish I could remember her name. She was in Stall #1. Thou the lady on phone did not Explain the process of the Communistic procedure she did. I feel it’s arm twisted to Make someone do this to just set …
Don’t see the point of having a account with you guys when you still charge full price wasn’t even offered the prorated price but your automated system crows about saving money also what happen to legislation that was supposed to end the …
While Deon was very pleasant to deal with, NTTA is determined to make it as difficult as possible to deal with. A couple months ago, I called because the previous owner got a bill in the mail even though I have an updated toll tag on the …
Update 11/10/2021 the only reason this business is getting 5 stars is because of Lavonna at station number 2. She was so sweet and understanding and took care of my problem quickly with no issues. …
Sold a vehicle over 3 years ago to a dealership. DPS has record of the transfer of ownership to that specific date. 6 months after that, NTTA has that vehicle, with a different tag, going through 4 tolls. It wasn’t until 19 months after …
NTTA app sucks: adding a rental/loaner car for a certain time is easy with the desktop website. The app can NOT add temporary cars, making this app a joke. Further basic functionality. Customer service is hit or miss.
If i could give a 0 star i would the customer reps do not have a clue what they are saying. They are not willing to help you at all. Getting charged for someone else and they dont have the “ability” to help out and they will charge me and the other person.
Received a toll bill for a vehicle not owned by me. Called and confirmed it…was told it would be resolved. Received four more notifications; called each time and was told it would go away. Talked to a “manager” on the last phone call …
Don’t bother calling customer support. When I bought a new car and switched out my old tolltag on, I called to have my license plate and everything switched over to the existing tag. They had to put in a support ticket and schedule a call …
We were wrongfully sent to collections for toll fees on a vehicle we no longer owned, with a TX license plate we no longer had on it at said time because we moved/transferred to a different state, during a time when we never even stepped …
I have a very low opinion of this company. They charge so much and take advantage of customers in so many ways, via fees and many other complicated ways that they do billing, and through their “toll tag” system. They should have a thorough audit of their processes. Their practices are abusive, in addition to their high toll prices.
I purchased a toll tag when I moved to TX from FL. After some time, I changed my FL plate to a TX plate. Unfortunately, there was no way to update it on their web portal and I kept using my current toll tag. Than, I realized that sometimes …
If I could give a negative rating I would because giving one star is still too much…They absolutely don’t care if you have been a long time customer of 5+ years giving THOUSANDS of dollars a year. They have the most awful way of notifying …
I was helping my brother with his tolltag and the person helping us was very rude, my brother is sick and sometimes is hard for him to remember numbers and they asked him for so many that it was very hard for him continuing talking, so he …
A lot of Negative reviews on here which is understandable. With that being said Debbie in Customer Service helped me with an issue I was having. She was positive, professional and demonstrated a very deep understanding of the situation and …
Terrible company that just out to screw people
they put wrong plates in the computer and they said that is our fault even we keep telling them that we did it over the phone they still cant fix anything …
I’m glad they have a system in place because of the o going COVID-19 pandemic – masks are required, and social distancing. They also clean the counters after every customer! Thank you for considering the safety of your customers.
I have $ 240.00 credit in my account and they won’t let me have my refund back. They said since I don’t have credit card on file we are not able to give your refund. We have to submit case before we able to give you refund. Educate these …
A woman from ntta called me today to help me with an issue I had been trying to fix for a week. Her name was Taya and she was absolutely remarkable. After speaking to 3 customer service associates in the past week she was absolutely …
I saw a lot of negative reviews about this place, so I didn’t expect much here. My experience here was quite good. The lady who handled ours was fast and polite. I was expecting the whole process of opening a tag could take hours, but we were in and out within 15 mins
My opinion is that we shouldn’t have to pay any extra to drive on the roads. We already pay our unfair amount of taxes. Our paychecks gets taxed over and over from the time it’s payed to us until we spend our last dime. Other than that I’ve never had bad service at the NTTA. The staff was always polite and helpful.
NTTA customer service is not good at all. They do not know what they are doing. They have been messing with my account for months. I have a registration block due to not paying but my car waa stolen so i stopped payment for awhile. But I …
I only switched to NTTA because because TxTag was double charging me behind my back. But they’re the same type of greasy company. I hope my experience here will be better than TxTag. Will update this review if it is.
They sent me a bill for close to $2000 on a car I never owned. It was the third notice. I never received the first two notices. I researched myself and found out that somebody with the same name as me owns the car but they live in …
The strips on GBT from the Dallas north toll to 75 need to be fixed. When the sun hits it from 7am till 11am the old strips are seen and it can cause major accidents on the roadway.
This is the absolute worst business in the State of Texas. There is zero customer service. I have reached out twice about a toll for a vehicle that I no longer own. Never received anything back I have a vehicle transfer notification showing …
worst customer service. Due to my car accident I got a rental car and I don’t
have an option. But the toll they charged everyday extra for me, when I called the customer service they are saying I won’t get a discounted rate because its a …
Worst customer service ever!!! right when the phone was answer the lady had a attitude was not helpful what so ever. I will admit I gave right back to her after awhile of me trying to be nice and asking questions nicely. If you don’t like …
I originally went to a different location (a grocery store) listed on the NTTA website to get TollTags but was informed they no longer sell them at that location, which was unfortunate. I contacted NTTA through their website to let them …
Please get these crooks out of Dallas. Our infrastructure should not be privatized! We pay taxes for roads. I shouldn’t have to pay these greedy folks also.
My experience with NTTA has been horrible over the past 5 years. I’m constantly sent bills in the mail even though I have an account. When I call in the customer service representative does not sound like they care about helping me at all. …
The lack of customer service is astounding! called to make a payment after my wallet being stolen and waiting for the new cards to come in. Have the payment taken over the phone and it was never drafted to the from the acct. At this point …
All the ladies in there were so jovial, is was nice to see a government place so lively! Usually gov. places are mean, unwelcoming, impatient, and tired. Also I asked one of the ladies if she could help me put the sticker on and so she came …
Sadly to pay a $5 toll, big-government Texas forces you to create an account and hand over personal information to government affiliated organizations.
Terrible company that just out to screw others. I called in to pay what I owe but was told they wouldn’t except that “you have to pay the fees also”. Nothing but a bunch of crooks. …
NTTA double dipping on charges. If you’re a transporter carrying vehicles or someone towing their own vehicle, don’t let those plates be read by the cameras because the NTTA will charge you for every plate that can be read. It doesn’t …
Truly disgusted by this terrible experience! I called June thirteenth to have a NTTA cash bill situated because it was due the fourteenth and I was billed even though I have a tag account. The guy I spoke to told me that he situated it and …
A very negative presence that can really stress you out, especially if you’re from out of state and didn’t know better. They like to charge $35 a month for bills they never send out, even if your toll was less than a dollar. The notice I …
I am convinced this is the worst possible choice of Texas based toll tags to use. You will still receive the higher rate bills from other Texas authorities and they will do NOTHING to make it right.
The worst customer service of all time. I’ve been a loyal toll-tag customer for 20 years. This past year I have had the worst time dealing with them. I have a toll-tag and I had it set up to be charged monthly with my debit card – 3 times …
I read through the previous reviews, and noticed that, reviews were either 1 star, or 5 stars.
It appears, if you’re lucky enough to get a “human being”, when you call …
A financial nightmare. Poor billing and communication services along with confusing hodge-podge software.. They will even stringently block your vehicle registration to collect back tolls. Very strident!
NTTA customer service is the worst one yet.
Their agents claim that everything is set and no further actions are required yet, the mail keeps coming. …
It’s a shame not to be able to use tollways with a tag because they claim you set your credit card to auto renew when you did not. Then they insisted i set it up by talking to them when I changed it on their app and set my new card for …
Hopefully I’m leaving this review for the correct location! I spoke to Laterryia and she was awesome! She helped me resolve the issue I was having and was very knowledgeable. Thank you for putting your customers first!
Sent me to collections over a car that I haven’t had for 2 years.
I always took care of my zip cash amounts when I had it.
So it’s crazy that they are trying to collect 816 dollars now
This was an exceptionally streamlined, efficient, and overall pleasant experience. The staff were incredibly kind, courteous and accommodating, and had our new toll tag in our hand in less than 10 minutes!
Absolutely amazed they are allowed to function like they do and aren’t blasted all over the news for unethical practices. Their process is convoluted and intentionally misleading to completely remove any chance of mitigating the …
I called in to make a payment, they stated my balance was 85 dollars. I made the payment over the phone w them. They did not apply it to my account balance and are stating I still owe the money despite them taking it out of my account immediately. Fraudulent charge.
What a pleasure it was doing business here today!! I had to update our account and add a toll tag for a new car. Everyone was extremely friendly, helpful, and efficient! I think I was in and out in less than 3 minutes!! Wow!
RUBY WAS AMAZING!! I had a terrible experience on the phone hotline and the person on there had messed up my account, double billed me, added 7 duplicates of my car, and left my functional tolltag unworking while forcing me to order a new …
This “company” may be worse than Spectrum. The website is terrible. The awful automated phone number won’t recognize my phone number or zip even though I’m logged into my account on the computer in front of me and all the information matches. They want my money but do nothing in return.
We recently sold a car and did so through the county tax office. Everything was perfect in the eyes of the state of TX. However, the new owner of our car drove on two toll roads after the sale of the car. Naturally, NTTA sent us a bill …
This place was organized and friendly. There was a line but it was moving steadily along in good time. I arrived in the late afternoon and was dreading how long it might take, but it was the exact opposite. I was in and out in less than 20 minutes with the friendliest encounters. Keep up the great work guys!
I was tricked and deceived by NTTA into establishing a new account where I already had a EZ TAG account they pretended they were not aware of. It wasn’t until over 4 days of conversations with some rude and not so rude Reps did I resolve …
I have two vehicles, both with toll tags. One vehicle has not been driven on the tollway since 5/29/22. The other vehicle is driven on the tollway at least once or twice a week. NTTA has taken $200 out of my account since 8/3/2022. I …
I was trying to solve a problem and asked the lady who was supposed to assist me if she speaks Spanish (I speak Spanish and English, but sometimes I prefer Spanish since it is my native language). This lady clearly speaks Spanish! After …
Horrible customer service, they have no access to their webstore. They refuse to look up the tolls I’ve traveled through. Auto charging my Cc 3 times this month for $40 . Ridiculous. I will not be traveling on the toll roads any longer . …
Cancelled my auto withdraw, didn’t notify me for 8 months, and began sending me zipcash bills. When I called, I was told that they would only reverse fees, but refused to allow me to pay at the active toll tag rate.
Shakedown business going on, charging me 200$ in late fees all over a handful of tolls… only received one of the late notices even though they claimed they sent me 3…I’m not the only one who falls into this scam ntta is notorious for this, …
If I could rate zero, I would. I had a registration block and had to go there in person to get removed. I was disserviced by Norma. I asked her how much of my balance was actually what I owed and how much were assessed fees. Her response …
I spoke with two different representative and both were great! I was actually kind of nervous to talk to someone because of the reviews but I honestly think people are calling in and being rude so they’re getting representatives that match …
I remember 2 years ago I had a terrible experience with them and lost $125 on it. I was pretty upset with them for a while and hated using the tollway after that as I felt pretty cheated but recently I called them and it was a completely …
Mario the head supervisor of this location is very unprofessional and extremely rude. I called for the third time because they are not sending or updating records correctly. I’ve requested a new tag for my new vehicle. It’s been over two …
Easy and quick! I walked in, sat down, gave them my ID and they filled out the form for me. Then I payed, and got my toll tag! Super easy and only took about 8 minutes! …
My husband has had a horrid experience dealing with these clueless workers from NTTA. Like, are they all new?! They aren’t on the same page and have different answers for everything. If you aren’t sure of an answer when asked a question …
I’ve had to call 2 times now for switching my plates and cars and the representatives I had both times were so helpful and pleasant. Most recently is was a woman named India that helped me. She was amazing! Made it all easy peasy! I don’t …
terrible company and terrible service. my mom went to get her registration sticker changed and was told she had an outstanding bill so we called. When she first got her toll tag, they were always able to charge her credit card for any …
We had to set up a new commercial account for the company, and since we trouble online, we had to call in for help. We want to commend Danielle for providing excellent customer service. She went above and beyond to help us transfer 21 …
I am very upset to know I received a 3rd notice when I never received the 1st one or 2nd one! I called them and spoke to a gentleman to make the payment which the bill shows to be $45.82. I explained I never got the 1st notice and obviously …
Had bills due and I paid $100 towards them. Money was taken from my account but somehow never put to my bills because I again received another past due from them with the same amount still billed AND another late charge. Tried calling …
Scam artists! Send me the same bills over and over, had to print out bank statements to prove I’ve paid. Getting screwed over AGAIN! This establishment should feel ashamed taking money from hardworking families and slapping in fees whenever …
You pay invoices only to mysteriously receive new unpaid invoices. It seems so sketchy… NTTA your better than that! Well atleast we all hope so.
This has to be one of the worst websites I’ve ever used. It’s almost never working so usually I have to call to make a payment or make a change to my account. The app isn’t much better, and I especially dislike that you can’t change your …
This office is not open to the public. This should be updated on Google before we drive out here with gas costing $3.99 a gallon.
So easy ! Painless, constantly had a flowing line , clean cubicles and most importantly the woman that helped me was so nice and kind! I love it! Makes adulting not as bad
if it were possible to give them ZERO stars, I would do that. NTTA is the WORST customer service company I have had the displeasure of dealing with. We’ve been a customer for probably 18 years or so. I have a credit card on the account …
Biggest scam ever. I had to pay a toll bill from a vehicle that I didn’t have possession of in almost five years. The bill came to me in 2020 last time that car was registered by me was in early 2015.
Received a bill with a license tag picture that clearly shows the number that is not on my vehicle. This has happened 4 different times. That vehicle has not been registered for 3 years. What a bunch of fools. Affirmative action at its finest.
These thieves are running up fees and canceling auto payments during the pandemic because people aren’t driving on their overcrowded toll roads anymore. Shameless company. Toll costs have also gone up during the pandemic.
Visited the place to get a new toll tag. The place had about 10 employees busy helping people and there were about 5 people ahead of me. There was a lady acting as a chaperon who was asking people what they wanted as they walk in what they …
If I could give 0 I would! HORRID customer service! Nobody can tell me why I was billed in the first place, gave me collections information, who said I have nothing in collections, call ntta back to take care of my acct and they argue and …
This is what you get after paying years of tolls at about $2500/year. No customer appreciation, just pure greed. …
Customer service can be hit or miss here. I have several vehicles and am a professional driver so I find myself needing to go here a few times a year for one reason or another. I find that most of the time I get friendly service reps but a …
What an absolute mess of a business. Transactions are showing up showing the license plate number of my previous vehicle, ZipCash toll bills are showing up for transaction that have already been paid via the TollTag, and outdated driver’s …
Quick friendly service from Kristi! She made settling up my *vast* outstanding debt easy and painless!
This company is a giant money stealer from the not havea. They sent me a bill that I owe $38 from tolls and fines when my toll tag account has over $60 balance on it. Why don’t you just deduct the money i owe from my account instead of …
So far, not so good. Warning: please know that they will start billing you as soon as you set up your online account and prior to installing your TollTag sticker. I switched to TollTag from TxTag because TxTag has some of the worst …
If I could give zero stars I would. I honestly believe they have a policy in place that they “Pretend” to send out an initial invoice, then a 1st letter and then when they start actually charging late fees they send the 3rd notice that has …
This company will NOT work with you in making payment arrangements. I simply called to set up payment, paying in full, using 2 credit cards and they refuse my payment. I thought refusing payment w illegal! What is rhia world coming to. …
I don’t have time to write the 500 page novel of everything they do wrong and how they as a company, along with their customer service. Just know they will find every loophole possible to take your money and NEVER legally provide you with accurate information. If I had the option to give them less than 1 star, I would.
I don’t usually write reviews but I will this time. I always pay my bill. Now I just got the shock of my life. I got a bill from them in the mail stating that I owe them $ 48.00. I am in shock. I always pay them by way of account that I …
This company is a bunch of crooks. I keep a toll tag in my vehicle and have a card associated to it, but somehow they are trying to tell me there is a value owed from years ago that never got sent to me.
I would give a negative star if I could. These people are crooks! Do not give them access to your bank account. The customer service lady did not explain that when you add a 4th vehicle to your account they will double the amount to $80. It …
Yea the roads are nice… but the customer service is terrible, the online service is piss poor. For the money they are getting you would think they would at lease be able to run a stable web service. If you want to call to pay a bill, or …
Customer service here is awful. I’ve had multiple bad experiences with this company. The call center representatives are rude and clearly don’t care to help you. They have tried to overcharge me too many times and some due to their own …
I know calling the toll service is the last thing someone wants to do and given some of the reviews here it was an even more terrifying prospect. It may sound odd but I love talking to the people at the Ntta customer service center. I’ve …
NTTA has been stealing my money. I canceled my tag 7 months ago. I sold the vehicle and did the tittle transfer at the DMV. The new owner has been issue a new tile but some how NTTA still showing that vehicle still register in my name and …
First off I’ve got to say the tolls are outrageous LOL definitely not their fault but just had to get that out of the way. The customer service office is awesome. The staff are very friendly and helpful. Saved me some money when I went in as well.
Nesha was very helpful with a clerical error on my acct.
It’s not often you get to smile when on the phone with NTTA.
So, thank you for the smile, Nesha.
Found out about a charge I never received a bill for. I have an account with them but got a different vehicle. Added vehicle. They said charges occurred before adding the vehicle. They claim their system can’t link a new vehicle to you. I …
I don’t know about the online or phone experience. However going there in person was almost pleasurable. They were very helpful and didn’t try to shove a toll tag down my throat. They were busy, but ran so efficiently that I was still in …
One of the worst agency to deal with. I started receiving notices of nonpayment for the toll amount of $11.52. The total amount I am being billed is almost $82 which I found out about when I received (not a bill from NTTA but yet a notice …
They can get busy at times but they are very good at moving people through the lines. Been here many times and they have always been helpful and friendly.
My address was updated with the DMV over 3 years ago, the NTTA claims the DMV my 3 year old address instead of the address my registration was updated to 3 years ago. Both representative and supervisor were unwilling to waive the late fees …
At this time, I’m providing 1 ☆.
I have put in over 7 hours on two different evenings going through every payment and transaction since I reopened my toll account in 2016. …
They are very well organized and know what customer would need. I went there on a Friday afternoon around noon and it took me hardly 5 minutes for in and out to get toll tags for both my cars. People there are very well generous and intelligent
over the past couple of years i have been billed for other people’s toll bills. never been received multiple bills until it has hit 2nd notice of non payment or further. i have been billed $70 on a $14 bill. other times i have been billed …
Dread coming here, but must say their customer service is great and have a very well organized set up! No surprise really… I too would be very efficient, when collecting loads of your money for toll violations!
Ouch! its insane!!!
They have NO idea what they’re talking about – you will get a different answer each time you call in regards to the same thing. This is the least helpful office
I made my payment. A month later they write me a check for the amount I sent them saying they couldn’t find an account with that balance. The letter with the check they sent me said for me to call within 30 days otherwise late fees would be …
I keep getting zipcash invoices on a vehicle i no longer own even though i submitted a VEHICLE TRANSFER NOTIFICATION to the dmv in 2016 now i have a 3rd notice of non-payment and they just tell me to wait till next week….asked for a manager and they just put me on hold until i hang up
Of course the customer service will be nice, they are trained to be professional when sucking our money out of our pockets. Funny thing is they really don’t know how much we owe, couldn’t match amounts for invoices, and even after paid to a …
Easy in and out even right at 5:15 when I expected it would get crazy! Super nice and helpful employees – did everything they could to make sure we were set up for success with our account. If you gotta pay tolls, at least the physical customer service reps are nice!
I would like to know why toll is $1.96 on eldorado pkwy this is the most expensive tollway exit in DFW. It’s interesting that the side street lights on eldorado pkwy is only about 10 seconds to move traffic. This is one of the most congested exits. But charge almost $2 per entrance or exit. Price gouging people.
The customer service representatives on the phone give the worst customer service ever it’s so frustrating.
While no one wants to spend their day at the tolltag store, sometimes it cannot be avoided. After a nightmare of not getting things done over the phone, I had to go into the office. I was not looking forward to it as I expected it to be …
From out of state. I waited on a bill that never arrived in the mail for months, then received a “2nd notice of non payment” for $38.99 ($3.99 for the original toll bill, which I never received, then $10 for a “1st notice of non payment”, …
My wife and I stopped in here for a toll tag after having driven on the tollways accidentally. The front area was packed with people, and the parking lot was completely full, but somehow the staff here was incredibly efficient! We were in …
I must say even though I was paying a very high bill off the NTTA employee was very nice and very helpful and I hope I have that same lady every time I go back
Got in and out less than five minutes and my issue fully solved! Was such a nice experience!
A pleasant experience every time. They know how to keep the line moving and get people out the door quick, while still giving good service for toll tag printing and issuing. I won’t hesitate to stop by, beats having the tag mailed to you days later!
Ms Coretta was so patient with me and went above and beyond to answer my questions and provide me with materials to prevent me from coming back to that office! She allowed me to vent my frustrations and was extremely kind! The world needs more people like Ms Coretta!!!
Received a bill but the car pictured doesn’t match the invoice. I’ve called 3 times & each person says “I see it’s the right car. I don’t want to go back & forth with you so I’ll get a supervisor to call you”. I just want to see that it’s …
Called the NTTA today about a bill I received for dates after my car had been sold. They are holding me accountable because the party that purchased the vehicle failed to change the title – how exactly is their failure to follow the law and …
NTTA is horrible!!! I paid an invoice which NTTA never should have sent me. My vehicle was attached to my account years ago. NTTA customer service are too incompetent to figure it out. I am still receiving the same bill. I would select 0 stars if possible
Explained my question re DFW parking charge twice.
Some of these people are lucky to receive a bill. I never received a 1st, 2nd, 3rd or final attempt. Apparently they sent it to the wrong address. I called all the way back in 2013 to switch my account to a new car and they said they did, …
Giving one star is an over exaggeration! I had $11 on my account and they changed my address because of a change of address card I made with the post office. I used one of their roads and was charged $2.23. …
I love the staff and the wait time is tolerable because of all of the great agents that are working here.
I called this location to see how much my balance was and was provided with what I assumed was the correct information. I asked if I could make a payment and was told that the amount had to be paid in full because the amount wasn’t past due …
I’ve not been into the office as I conduct most of my business online or via phone. I know that sometimes in our frustration we forget that there is another person on the end of the line. If you show them kindness and compassion it is …
I have had countless issues with these people. From lying on the phone to my face, to sending duplicate ZipCash bills when I have a toll tag account and a functioning toll tag, to trying to get my registration blocked by the state because of their erroneous billing. If it were possible to give no stars, I would have.
The online service and over the phone service is not good at all, one star deducted for that experience. HOWEVER,
My wife and I went in person to cancel our tags before moving out of state. We …
Practice Social Distancing, which means you are outside until you are called. A person comes out and ask for your name. When allowed inside there is only enough space for 3 people. So if it happens to rain just know you will not be allowed …
The negative reviews here mostly pertain to the NTTA itself, not this particular office. If you think the toll roads are too expensive, don’t take them, plain and simple. The tollways are clean, construction is generally quicker than other …
Today I spoke with the Operations Manager Mr. Francisco Sanchez concerning an issue with making a payment through ZipCash. I had to request a supervisor several times. Short version; ZipCash would not accept the ZipCash ID Number NTTA …
This company is a disgrace, I called to resolve a situatuon where my toll tag wasnt attached to the proper account , causing me to have to start and entire new account. ai had actually called to fix this months earlier and apparently it …
Very nice, friendly, efficient staff. I would have given a full five stars, but I deducted a star because they were unwilling to make any feasible payment arrangement or offer any discounts on a very large NTTA debt that was acquired by …
Makes it very difficult to submit payments.
I accrued about $8 that quickly turned into $43 for nonpayment. The problem is, …
NTTA is nothing but gangsters that practice extortion. 25$ extra cuz they send the bill out late. I can understand maybe a 10% late add on but 100% from 24$ to 51$ just don’t add up. Sad tolls are even a thing when we the people pay for it two times over.
Bought a car they won’t allow me to pay the tolls that got sent to the previous out of state owner and when I got my Texas plate. I added it after going through a toll. They wouldn’t pro rate it like they have for me when I buy a car in the …
absolutely horrible! incompetent employee (an middle-aged african american lady who wore specs working on thursdays) who didnt informed me before taking my vehicle off my toll tag account. pls avoid her at all cost – extremely INCOMPETENT will take your money!. will not go back unless needed to.
***UPDATED***
I’m enthusiasticly changing my 1 to a 4. NTTA responded to my compliant sent to …
Is it really hard to figure that Texans are being ripped off systematically and there’s no one taking action? They over charginh many times plus every now and then come up with ways to outsmart us all by reminding us that all records are …
Visited this place to pick up my texas toll tag, as I recently moved to this area. I set up my account online, came here to pick up my tag. It hardly took less than 10 mins. Loved the lady at receiving point, helpful and directed me to …
I moved to Plano on January 1st. I wanted to buy a toll pass so I don’t spend double the rate on the toll roads, but they shut down all online, over the phone, and physical payment options to buy a pass until the 11th. Their automated …
Please be aware that NTTA advertises that TXTag roads will work with their stickers, but they have no clue how to fix it when it doesn’t work. Was on the phone for half an hour. You will just have to pay the TXTag cash price when the stickers don’t interact.
Fast, friendly service. Couldn’t have been happier with the experience.
Even though there were a lot of people looking to take care of business, we were …
8/31/21: Wonderful, quick, safe and professional response this a.m. by NTTA team who came to my aide today on the Bush tollway. Lots of fast moving traffic from two merging highways. Flat tire with a spare under two bikes! LOL! Hermando and …
I hate this app and this company. I have been traveling to North Texas for 3 years and have been able to add rental cars to my account quite easily in years 1-2. This year the app changed, and I was able to finally figure out how to add a …
Didn’t want to go here, but since I lost the new windshield toll sticker they sent me, I dropped by mid day while in the area. …
I walked in the door and Mikayla gave me a warm greeting. I gave her the list of tasks I needed to accomplish, and she took care of everything. I walked out the door 8 minutes later, a totally happy camper!!
I have been waiting for a bill for a toll I ran. Just received a 1st notice of nonpayment. I called immediately spoke with Patricia a very rude “customer service” rep. I was told if I sign up for a toll tag they would waive the fee. If I …
Tried to look on BBB but no luck. I have account with them for years and set up autopay and they keep withdrawing money every month but they keep sending unpaid balance with late free again and again. I have contacted them to email and …
As much as I hate paying tolls and hate the ntta system for paying tolls (at least let me know before you pull $40 from my account??), everyone I’ve ever interacted with here has been great. They’ve answered my questions quickly and happily …
Times you on hold for lengths of time. Tried to get online to update account balance, but found out they block you if balance is negative. Brings me to back to calling and hold forever. Bad customer service.
Victoria is amazing, actually listen and took the time to help fix the problem that was going on with my toll tag account!! Wonderful customer service for everybody , greeting at door very clean honesty don’t under why all the bad reviews!
This is a horrible company, they charge us double and when I tried to resolve the issue by phone, the customer service rep. Interrupted me saying as a new policy, because the account is under my husband’s name, they can’t help me, I …
A person at one time could call and reach a human to help sort out issues with a toll tag account. I suppose we’ve reached the era of automation and that’s too much to ask. My issues will remain unresolved.
Employees were all smiles, completely polite, respectful, helpful and just gushing with customer enthusiasm! I couldn’t say enough good things about the customer service here! My gal was thorough, knowledgeable and personable yet speedy. I …
The service.provider who helped me was straight forward, helpful and friendly. Remember these folks helping you don’t make the rules no need to get ugly with them.
I can’t believe I’m saying this but my experience was great. Fast, helpful and friendly.
They lie, scam, charge you for things they shouldn’t, send you for collections with no notices actually delivered, no records of the calls we’ve made, no records of my previous license plate, contradicting themselves between phone calls. …
Total scammers. They send you a bill 6 months after the toll went through and tell you they can’t apply it towards your existing tolltag because it’s been over 90 days.
If I could leave a 0, I most definitely would. I spoke with Vivian, who basically called me a liar. So 2 years ago I spoke with an employee via phone and she told me that disabled veterans drive through certain tolls in North Texas for …
Paid $550.00 credit did not use my credit. Sent a bill to me for full retail plus penalties. Paid $529.00 more and now they say i have a $400.00 credit. But i had to pay all the late fees and retail prices triple the regular price. Even …
NTTA stole $50 bucks from me for a $7 toll. I use the tolls a lot and I’ve been a member for years now. The tools are my daily route. I never had any problems. I ended up getting a collection bill for a car that was on my account. They …
I had the pleasure of speaking with a very kind and efficient representative by name of Brandon Garrison on the phone today. He not only was very kind, but made what could’ve been a stressful situation into one of great ease. I am very thankful for him and he deserves a raise and promotion! 😊 …
I had a very pleasant experience here, even though I was paying a bill. I came during lunch hours and was impressed to see that they had an employee dedicated to checking in each new customer who entered, and adding them to an online system …
I am doing everything I can to keep my balance from get outrageous and it keeps happening. I am not happy with this service. I just created the online account today as it says in the letter I received that only says I owe $19.65 and it is …
They continually send us bills for another license plate. Four times they have corrected this. I have tried to contact supervisors, but they never return my phone calls. If I don’t continue to call to have these bills ‘corrected’, they send it to a collections agency. How do I get hold of someone in charge????
I called for them and email them for fixing the address they sent the bill because I was no longer hold the car and sold it to a new person. She went to a tollway couple times and they kept send me the bill after they said they will fix it.
SUPER CUSTOMER SERVICE!!! I stopped by after being at the TX Dept of Public Safety and NTTA makes TDPS look absolutely terrible! I was met at the door by a friendly, smiling woman who told me which window to use. I was greeted warmly by the …
Extremely helpful and service was very quick. Got stickers for 2 cars in under 10 minutes.
The staff is always efficient and good natured. Waiting outside because of covid-19 protocols are a pain but they keep you updated. During this”virus situation” don’t come unless you have good umbrella and weather resistant gear on. It was sunny when we came. The wait was only 5 folks so minimal.
She was very kind and understood my rush so was quick. Lots of people to help you. Very professional.
Twice I spoke with an agent gave them card details and I still keep getting the same bill in mail.
Just here to say the same thing. I have a toll always have and some how I have an outrageous bill when I set up automatic payments. 🤷🏾♀️ …
Went to get transponders ordered for my vehicles. Agent was professional, quick and explained everything to me. One of them was not one of my vehicles and she researched it and found that it was a rental I used and tried to register …
WOW – needed a new tolltag so stopped by office. Greeted by everyone I encountered. In/out in 5 minutes. Good timing and great customer service.
The mafia runs scams less shady than NTTA. I’ve had an ongoing issues where I was charged tolls on a car I sold, with all of the appropriate paperwork filed with both the DMV and provided to NTTA. $3 in tolls. I’ve had to drive to the NTTA …
Customer service training needed ASAP. Agent Dmaj was so unecessarily rude. After calling to pay my debt, I couldnt access the settlement agreement through my zipcash account or tolltag account. He went through “intructions” on how to …
My experience this week: (3) calls and unable to get a consistent answer on the option of one-time-payment being available on their website since new system implemented in January. When you dial for the operator, you get someone with an …
In and out fast. There was someone outside helping and asking what we were there for prior to entering the building. The line was out the door due to COVID, but the wait was not long at all. Around 5-10 mins of waiting in line. I was helped by a knowledgeable woman; she got me my replacement sticker and answered all the questions I had!
5 stars for having to pay to drive on a highway? It’s laughable, I know. I received excellent customer service here and it made paying this bill, that makes me cringe, so much easier. The five stars is definitely for the customer service …
I would advise you not to use the Toll unless absolutely necessary. Biggest mistake I’ve ever made and paying a 645 price for doing so. They take forever to send billing invoices or you won’t receive them. They will jack on fees and won’t …
Terrible service. Person that helped me lied and said she didn’t know her general managers name and said I’m not listening. I have to go home since she was scheduled to go home at 5pm, but didn’t say I’ll get someone who can help you …
Resolved my problem fast and easy. Tracy is very professional
I called to resolve a NTTA bill. I was hung up on once so I called back and asked to speak to a supervisor. Then the supervisor ended up hanging up on me after she wasn’t able to resolve the issue as well. This is a terribly run CUSTOMER SERVICE center and needs complete overhaul.
Okay okay… I know most reviews are negative but I had to take my time and leave a 5 star review. I was so hesitant after reading all the negative reviews to even bother calling them. It was for a 25 dollar fee on a 3 dollar toll charge. I …
I work 15 mins away and just bought a new toll tag and decided to put it to use. Put the tag on my car and started rolling. Then I get a bill for 182$ mind you I only use the toll to save an extra 3 mins getting to work. The bill showed …
Their website and app are terrible. I got new license plates on an existing vehicle of mine and you can’t update the license plate for your vehicle. I had to deactivate it and set it up like a new car…that’s where the bigger issue occurs …
Keep calling trying to pay a bill from when I had switched plates and wasn’t aware of. I’ve called two different times totaling over an hour on the phone and they still won’t take the money out of my account yet they still send me overdue …
Haven’t gotten my 1st or 2nd notice of late payment, only got the third that came out to $700, it’s absolutely horrible, I recommend those who haven’t taken tolls, don’t, save yourself money. They’re horrible at this.
I paid my bills 1st. It was processed the 2nd. It was paid the 6th. Unfortunately I got stuck on 121. I got the bill July 31. It had the other charges too. When I called I was told I had to pay it again. I was told it took a month to …
very poor customer service. did a change of ownership for with the state of tx over a year ago and still receiving charges on a car I haven’t owned in over a year. they refuse to credit the tolls. a very scumbag type of company.
Billed me Zip cash even though I have a Toll Tag and a card on file that automatically pays the balance. Sent my bill to collections. Thank a lot…
I had the very top notch customer service anyone can ask for! Her name is, Ms. Marqueisha Harris. She was pleasant, knowledgeable and customer focused. She made my day! Thank you NTA for having Ms. Harris work on your team. She was/is …
They sent me a bill for no reason if I don’t pass through tolls it’s so ridiculous they scamming people.
Very poor ability to take care of issue. Everyone I spoke to was polite, but it took multiple calls to get the task completed and that was only after a request for a supervisor twice. I was billed for a car I sold to a dealership, and the …
Horrible customer service. They are trying to double charge for ZipCash. My daughter had them transfer charges to her TollTag account to receive the discount and then paid the discounted amount. NTTA transferred the charges back to …
They are purposely not charging cards for tolls to get service fees from people. I have a toll tag account and my card is attached to charge for tolls that come. I even added another card cause they claim they couldn’t charge the last one. …
They really need a “0” star option. In December 2020, I called to ask what I needed to pay to settle my debt and to remove the block on my vehicle. They told me $500 and to open a Toll Tag. They sent me a letter stating they removed the …
Was passing through the area and got slammed with a ton of fees.
I see where mobile games got their monetization schemes, directly from these …
Honestly this is one company I have no idea what to think about. The Toll roads are amazing and the costumer service is great as well. What is horrible is the billing processes. I know people who have said that they have a toll tag yet they …
We Always Go Here To Get Our North Texas Toll Tag For All Of Our Vehicles!
I hate this company with a passion. They kept mailing a bill to my old address stating i had a $150 past due but my online account was positive over $100… Why doesn’t my online account summary properly reflect my balance? They make it …
I would leave 0 stars. Dealing with NTTA has been a nightmare. Trying to transfer toll tags, create settlement agreements or anything is a waste of time. No one know what they are talking about and can’t help you. Not even the supervisor. I …
I was dreading getting a Tolltag, but I was pleasantly surprised. It was super quick and easy, and the staff was friendly and knowledgeable. I got a tag in about 10 minutes. Definitely recommend visiting in person than applying online/by mail.
I had to take out the time to write a review for Teresa at the Plano office. So many times we are quick to write a review for horrible customer service, but I wanted her management to know how awesome she was as a representative for NTTA. …
Great opportunity to use toll roads for tourists like us without paying the ridiculously high price at the car rental station. Just get a prepaid account and that´s it. We were always lucky to meet nice people here and didn´t have to wait …
Really awful service. I got a bill at the end of the year for $2500 and was told I could save 800 with the toll tag. I signed up for a toll tag, received it and installed it in my car. When I went to pay the remainder of the bill after the …
ABSOLUTELY FRAUDULENT. I sold my vehicle which reflects on the DMVs records. The new owner incurred toll fees – NTTA took months to process my transfer notice then sent the bill to collections. How is this legal?????? I’m filling a compliant with the BBB and consulting a lawyer. This absolutely a scam of a company
THEY charged ME for THEIR mistake! Quite a racket they’ve got going over there. I paid my dealer tag (new car), mailed-to-me bill online, and THAT was what I should NOT have done, apparently *hard eye roll*. They applied the payment to my …
I never used toll roads so this was all strange to me, but had to purchase one for gate access to a new apartment complex I’m moving into. Cannot believe there’re only two outlets serving the entire Dallas metroplex, and was expecting a …
Got told by MULTIPLE reps yesterday/today after signing and submitting my payment agreement that it would be stamped and posted in my portal in 15 min. Then the last representative (at 4:32 pm) that I called to follow up on the status told …
The customer service over the phone deserves 0 stars. The majority of the represenatives I spoke with are very rude and impatient. I have registration holds for unpaid tolls and called to make payment arrangements. Instead of handling …
If I could express the frustration of the worst customer service on a valid cause, this would be the day! This company should receive negative stars. Never have I posted a review ’til now publically. The company underwent account …
Surprised about how friendly and efficient and fast they were for how busy they were and glad I went
This place should be ashamed to even still be operating. I continue to get billed for random tolls, threatened with legal action for a car I haven’t owned since 2013 and lied too every time I deal with them. I only give it 2 stars because the physical location is actually more helpful than customer service number.
So far, they say we’ve spent over $200 in January and have a balance of $35, so they’re getting ready to hit it again. Plus, my uderstanding, and they way it’s always been is they take $40 when your tag goes below $10. I’ve got 2 charges …
I was trying to pay down a past invoice. At the time, I assumed this process would be as simple as creating an online account, logging in, and making a payment. At WORST, I thought I could call the customer service center and make a …
If I could give zero stars, I would. I was charged extra late fees when I called and added the new truck to my account. I had also made a payment of the new toll charges that day. After the second late notice, I called back to try and get …
If you pay your zip cash bill over the phone and customer service says try your card again it did not go through. Tell them you’ll call back tomorrow and then check your cc account and you might find the charges did go through what a great way to get a little extra from you maybe their trying to make up for the fees they don’t collect
I will be avoiding the toll road at all costs. Customer service is TERRIBLE. I was told it is my choice to use the toll road, OBVIOUSLY. I was told that I need to contact the postal service since I’ve only received one bill, and when I told …
The WORST experience I have ever had with an agency! This has now been ongoing for over 2 months. Hours on the phone, multiple agents, being told different things by different agents and the result is that now I have a 3rd NON PAYMENT when …
Awful customer service.
I like how they thank you for using the toll roads at the end of the call. Like we have a choice. They are taking over and monopolizing the highways. …
The customer service is absolutely horrendous. When I called regarding charges for a vehicle I haven’t owned in 6 months I was told that I need to contact the dealership because the car was still in my name. Then proceeded to tell me that …
NTTA is a legal scam. The latest complaint with them is a car I sold a year ago, recently had a toll tag bill that was sent to me. All the paperwork was filed but they couldn’t figure it out. They said I would need to fax them the …
The lady who helped me was Awesome. I wish I could remember her name. She was in Stall #1. Thou the lady on phone did not Explain the process of the Communistic procedure she did. I feel it’s arm twisted to Make someone do this to just set …
Don’t see the point of having a account with you guys when you still charge full price wasn’t even offered the prorated price but your automated system crows about saving money also what happen to legislation that was supposed to end the …
While Deon was very pleasant to deal with, NTTA is determined to make it as difficult as possible to deal with. A couple months ago, I called because the previous owner got a bill in the mail even though I have an updated toll tag on the …
Update 11/10/2021 the only reason this business is getting 5 stars is because of Lavonna at station number 2. She was so sweet and understanding and took care of my problem quickly with no issues. …
Sold a vehicle over 3 years ago to a dealership. DPS has record of the transfer of ownership to that specific date. 6 months after that, NTTA has that vehicle, with a different tag, going through 4 tolls. It wasn’t until 19 months after …
NTTA app sucks: adding a rental/loaner car for a certain time is easy with the desktop website. The app can NOT add temporary cars, making this app a joke. Further basic functionality. Customer service is hit or miss.
If i could give a 0 star i would the customer reps do not have a clue what they are saying. They are not willing to help you at all. Getting charged for someone else and they dont have the “ability” to help out and they will charge me and the other person.
DONT GO ON TOLL ROADS AND STARVE THESE A HOLES. Never got one invoice and wanna charge the fees which are ridiculous.
Had a very good experience with a Rep. named Nick, excellent customer service, very friendly!
Received a toll bill for a vehicle not owned by me. Called and confirmed it…was told it would be resolved. Received four more notifications; called each time and was told it would go away. Talked to a “manager” on the last phone call …
Don’t bother calling customer support. When I bought a new car and switched out my old tolltag on, I called to have my license plate and everything switched over to the existing tag. They had to put in a support ticket and schedule a call …
Today, I was on hold for 10-15 minutes and hung up. Very poor customer service
We were wrongfully sent to collections for toll fees on a vehicle we no longer owned, with a TX license plate we no longer had on it at said time because we moved/transferred to a different state, during a time when we never even stepped …
Been here on multiple occasions. The line usually mover quite fast and the employees are always friendly and knowledgeable.
I have a very low opinion of this company. They charge so much and take advantage of customers in so many ways, via fees and many other complicated ways that they do billing, and through their “toll tag” system. They should have a thorough audit of their processes. Their practices are abusive, in addition to their high toll prices.
I purchased a toll tag when I moved to TX from FL. After some time, I changed my FL plate to a TX plate. Unfortunately, there was no way to update it on their web portal and I kept using my current toll tag. Than, I realized that sometimes …
If I could give a negative rating I would because giving one star is still too much…They absolutely don’t care if you have been a long time customer of 5+ years giving THOUSANDS of dollars a year. They have the most awful way of notifying …
I was helping my brother with his tolltag and the person helping us was very rude, my brother is sick and sometimes is hard for him to remember numbers and they asked him for so many that it was very hard for him continuing talking, so he …
A lot of Negative reviews on here which is understandable. With that being said Debbie in Customer Service helped me with an issue I was having. She was positive, professional and demonstrated a very deep understanding of the situation and …
Terrible company that just out to screw people
they put wrong plates in the computer and they said that is our fault even we keep telling them that we did it over the phone they still cant fix anything …
Great customer service!!! Got in and out in a timely manner!!! They’re always busy but they keep the lines moving!!! JJJ
I’m glad they have a system in place because of the o going COVID-19 pandemic – masks are required, and social distancing. They also clean the counters after every customer! Thank you for considering the safety of your customers.
Nice people working on that office. They were helpful and quick in the whole process.
I have $ 240.00 credit in my account and they won’t let me have my refund back. They said since I don’t have credit card on file we are not able to give your refund. We have to submit case before we able to give you refund. Educate these …
A woman from ntta called me today to help me with an issue I had been trying to fix for a week. Her name was Taya and she was absolutely remarkable. After speaking to 3 customer service associates in the past week she was absolutely …
I saw a lot of negative reviews about this place, so I didn’t expect much here. My experience here was quite good. The lady who handled ours was fast and polite. I was expecting the whole process of opening a tag could take hours, but we were in and out within 15 mins
Scammers keep sending me invoices for tolls and charging ridiculous amount in late fees, avoid at ALL COST!
My opinion is that we shouldn’t have to pay any extra to drive on the roads. We already pay our unfair amount of taxes. Our paychecks gets taxed over and over from the time it’s payed to us until we spend our last dime. Other than that I’ve never had bad service at the NTTA. The staff was always polite and helpful.
NTTA customer service is not good at all. They do not know what they are doing. They have been messing with my account for months. I have a registration block due to not paying but my car waa stolen so i stopped payment for awhile. But I …
I only switched to NTTA because because TxTag was double charging me behind my back. But they’re the same type of greasy company. I hope my experience here will be better than TxTag. Will update this review if it is.
Customer service was pleasant and fast; was able to accomplish task without issues.
They sent me a bill for close to $2000 on a car I never owned. It was the third notice. I never received the first two notices. I researched myself and found out that somebody with the same name as me owns the car but they live in …
The strips on GBT from the Dallas north toll to 75 need to be fixed. When the sun hits it from 7am till 11am the old strips are seen and it can cause major accidents on the roadway.
This is the absolute worst business in the State of Texas. There is zero customer service. I have reached out twice about a toll for a vehicle that I no longer own. Never received anything back I have a vehicle transfer notification showing …
worst customer service. Due to my car accident I got a rental car and I don’t
have an option. But the toll they charged everyday extra for me, when I called the customer service they are saying I won’t get a discounted rate because its a …
Worst customer service ever!!! right when the phone was answer the lady had a attitude was not helpful what so ever. I will admit I gave right back to her after awhile of me trying to be nice and asking questions nicely. If you don’t like …
I originally went to a different location (a grocery store) listed on the NTTA website to get TollTags but was informed they no longer sell them at that location, which was unfortunate. I contacted NTTA through their website to let them …
Please get these crooks out of Dallas. Our infrastructure should not be privatized! We pay taxes for roads. I shouldn’t have to pay these greedy folks also.
My experience with NTTA has been horrible over the past 5 years. I’m constantly sent bills in the mail even though I have an account. When I call in the customer service representative does not sound like they care about helping me at all. …
The lack of customer service is astounding! called to make a payment after my wallet being stolen and waiting for the new cards to come in. Have the payment taken over the phone and it was never drafted to the from the acct. At this point …
It is easy and fast to get your toll tag. The lady was so friendly and help us with all our needs
Didn’t get my bill in the mail and got charged $200 for a $50 toll after finally receiving it. Not understanding of the situation at all. …
All the ladies in there were so jovial, is was nice to see a government place so lively! Usually gov. places are mean, unwelcoming, impatient, and tired. Also I asked one of the ladies if she could help me put the sticker on and so she came …
Carmen was great! She had me in and out quickly and was very knowledgeable!
Sadly to pay a $5 toll, big-government Texas forces you to create an account and hand over personal information to government affiliated organizations.
Terrible company that just out to screw others. I called in to pay what I owe but was told they wouldn’t except that “you have to pay the fees also”. Nothing but a bunch of crooks. …
Kenneth was the nicest guy and he had the warmest smile with fast service thank you for making my experience nice and fast
I just want to give you the money I owe you…why is your phone service so half asked?
You going to charge me interest on this too I bet…
Lucille was amazing. What an absolute sweetheart. She handled my concerns with a smile.
NTTA double dipping on charges. If you’re a transporter carrying vehicles or someone towing their own vehicle, don’t let those plates be read by the cameras because the NTTA will charge you for every plate that can be read. It doesn’t …
Worst website in the world – absolute worst.
I was trying to pay my bill and try to order a tag for a new car. Went to login …
Truly disgusted by this terrible experience! I called June thirteenth to have a NTTA cash bill situated because it was due the fourteenth and I was billed even though I have a tag account. The guy I spoke to told me that he situated it and …
A very negative presence that can really stress you out, especially if you’re from out of state and didn’t know better. They like to charge $35 a month for bills they never send out, even if your toll was less than a dollar. The notice I …
I was very impressed by the customer service provided from the minute I walked in. Jennifer was amazing she explained everything throughly.
I am convinced this is the worst possible choice of Texas based toll tags to use. You will still receive the higher rate bills from other Texas authorities and they will do NOTHING to make it right.
The worst customer service of all time. I’ve been a loyal toll-tag customer for 20 years. This past year I have had the worst time dealing with them. I have a toll-tag and I had it set up to be charged monthly with my debit card – 3 times …
I read through the previous reviews, and noticed that, reviews were either 1 star, or 5 stars.
It appears, if you’re lucky enough to get a “human being”, when you call …
My experience with Maya was exceptional. Her calmness in her voice and well knowledge.
Help me understand the question I had on hand.
I absolutely hate these toll fees! It’s ridiculous, but my trip to this office today was one of the best customer service experiences ever!!!
A financial nightmare. Poor billing and communication services along with confusing hodge-podge software.. They will even stringently block your vehicle registration to collect back tolls. Very strident!
I always call in to update my account with any changes. Always a positive experience. Please keep up the great work.
NTTA customer service is the worst one yet.
Their agents claim that everything is set and no further actions are required yet, the mail keeps coming. …
It’s a shame not to be able to use tollways with a tag because they claim you set your credit card to auto renew when you did not. Then they insisted i set it up by talking to them when I changed it on their app and set my new card for …
Hopefully I’m leaving this review for the correct location! I spoke to Laterryia and she was awesome! She helped me resolve the issue I was having and was very knowledgeable. Thank you for putting your customers first!
Sent me to collections over a car that I haven’t had for 2 years.
I always took care of my zip cash amounts when I had it.
So it’s crazy that they are trying to collect 816 dollars now
This was an exceptionally streamlined, efficient, and overall pleasant experience. The staff were incredibly kind, courteous and accommodating, and had our new toll tag in our hand in less than 10 minutes!
Absolutely amazed they are allowed to function like they do and aren’t blasted all over the news for unethical practices. Their process is convoluted and intentionally misleading to completely remove any chance of mitigating the …
I called in to make a payment, they stated my balance was 85 dollars. I made the payment over the phone w them. They did not apply it to my account balance and are stating I still owe the money despite them taking it out of my account immediately. Fraudulent charge.
What a pleasure it was doing business here today!! I had to update our account and add a toll tag for a new car. Everyone was extremely friendly, helpful, and efficient! I think I was in and out in less than 3 minutes!! Wow!
RUBY WAS AMAZING!! I had a terrible experience on the phone hotline and the person on there had messed up my account, double billed me, added 7 duplicates of my car, and left my functional tolltag unworking while forcing me to order a new …
This “company” may be worse than Spectrum. The website is terrible. The awful automated phone number won’t recognize my phone number or zip even though I’m logged into my account on the computer in front of me and all the information matches. They want my money but do nothing in return.
We recently sold a car and did so through the county tax office. Everything was perfect in the eyes of the state of TX. However, the new owner of our car drove on two toll roads after the sale of the car. Naturally, NTTA sent us a bill …
This place was organized and friendly. There was a line but it was moving steadily along in good time. I arrived in the late afternoon and was dreading how long it might take, but it was the exact opposite. I was in and out in less than 20 minutes with the friendliest encounters. Keep up the great work guys!
Talked to Anayah today and she was just the sweetest person and made dealing with this so much easier. She got me all taken care of and very fast! …
I was tricked and deceived by NTTA into establishing a new account where I already had a EZ TAG account they pretended they were not aware of. It wasn’t until over 4 days of conversations with some rude and not so rude Reps did I resolve …
I have two vehicles, both with toll tags. One vehicle has not been driven on the tollway since 5/29/22. The other vehicle is driven on the tollway at least once or twice a week. NTTA has taken $200 out of my account since 8/3/2022. I …
I was trying to solve a problem and asked the lady who was supposed to assist me if she speaks Spanish (I speak Spanish and English, but sometimes I prefer Spanish since it is my native language). This lady clearly speaks Spanish! After …
Horrible customer service, they have no access to their webstore. They refuse to look up the tolls I’ve traveled through. Auto charging my Cc 3 times this month for $40 . Ridiculous. I will not be traveling on the toll roads any longer . …
Cancelled my auto withdraw, didn’t notify me for 8 months, and began sending me zipcash bills. When I called, I was told that they would only reverse fees, but refused to allow me to pay at the active toll tag rate.
Shakedown business going on, charging me 200$ in late fees all over a handful of tolls… only received one of the late notices even though they claimed they sent me 3…I’m not the only one who falls into this scam ntta is notorious for this, …
If I could rate zero, I would. I had a registration block and had to go there in person to get removed. I was disserviced by Norma. I asked her how much of my balance was actually what I owed and how much were assessed fees. Her response …
I spoke with two different representative and both were great! I was actually kind of nervous to talk to someone because of the reviews but I honestly think people are calling in and being rude so they’re getting representatives that match …
I remember 2 years ago I had a terrible experience with them and lost $125 on it. I was pretty upset with them for a while and hated using the tollway after that as I felt pretty cheated but recently I called them and it was a completely …
Mario the head supervisor of this location is very unprofessional and extremely rude. I called for the third time because they are not sending or updating records correctly. I’ve requested a new tag for my new vehicle. It’s been over two …
Easy and quick! I walked in, sat down, gave them my ID and they filled out the form for me. Then I payed, and got my toll tag! Super easy and only took about 8 minutes! …
My husband has had a horrid experience dealing with these clueless workers from NTTA. Like, are they all new?! They aren’t on the same page and have different answers for everything. If you aren’t sure of an answer when asked a question …
I’ve had to call 2 times now for switching my plates and cars and the representatives I had both times were so helpful and pleasant. Most recently is was a woman named India that helped me. She was amazing! Made it all easy peasy! I don’t …
terrible company and terrible service. my mom went to get her registration sticker changed and was told she had an outstanding bill so we called. When she first got her toll tag, they were always able to charge her credit card for any …
We had to set up a new commercial account for the company, and since we trouble online, we had to call in for help. We want to commend Danielle for providing excellent customer service. She went above and beyond to help us transfer 21 …