I’m currently on hold waiting for someone to answer phone for 36 minutes and counting- unbelievably horrible service and my service at house is horrible too- I’m calling to cancel service NOW!!!
Please do not make a deal with this internet provider, they have a terrible service, the worst service I ever had, they just say says sorry, we will work on this and never do nothing about, if you do not want to waste your money, do no have this company.
Is this a JOKE….. WOW is the sorriest Internet I’ve ever had. This is Ridiculous. I won’t even waist my time taking about this sorry A$$ service. Please save yourself some time and money and go another route. You’ve been warned
Terrible customer service. Does not pay to be a loyal customer. You get one late payment wave for the lifetime of the account and prices just go up and up.
Really crappy Internet If I could rate any lower I would changing as soon as possible. I don’t recommend anyone getting the garbage. They need to call it quits and go out of business
Poor, outdated service. After a year they doubled my rate and suddenly my cable box didn’t work, with no help. Plus I have to take all their equipment back to their little store front??
Daily drops in Internet service. Even dropped while on the phone with support but they just said oops sorry. Only option so what can you do. They bought out a contract with the subdivision before any other company could get in. Monopolies are illegal I thought, not in GA I guess.
Service keeps dropping, every time i call they say they are working on it. yet nothing has been done about it, They say they have replaced equipment, and it is still dropping, today alone server was dropped over 5 times already. this is unacceptable for those of us that work from home. Not happy at all with this service.
Horrible company. Constant interruptions to service with no credit or apology for the time spent waiting for it to return. If you have a choice, do not choose Nulink.
I HAVE HAD NULINK FOR CABLE AND INTERNET FOR ABOUT 10 YEARS, AND HAVE SWITCHED FROM ATT FOR MY GROUND LINE, NOHING BUT GOOD THINGS TO SAY ABOUT NULINK AND THEIR SERVICE KEEP UP THE GOOD WORK !!!…….PS I DON’T WORK FOR NULINK !!!!!!!!!!!!
Please bring back the guide channel. Stop taking away channels and or moving them around. Still cannot watch History or AMC after installing a new line from street to house!
TTTEERRIIBBBLLLLEEEEEEEE!!!! ALMOST ALL OF THE TIME OUR SERVICE IS OUT. IT BUFFERS A LOT, CUTS OUT, RESETS AND REPEATS. THE SERVICE SHUTS OUT AND SOMETIMES DIESNT COME BACK IN TILL A FEW HOURS OR DAYS LATER. AND THEN THEY ASK IF I WANT …
My rating is based on my interactions with your customer service rep, who helped me complete an order for new service earlier today. Her name was Lyric.
Nulink is a joke. Most people have it because it’s the only option. Customer service sucks. Rude and condescending one 3 separate occasions. And the inflated “installation” charges are ridiculous.
Worst place to get internet from on the phone for hours plus we told them to bring somebody over to fix the router and they only dropped off a cord🤦♂️ Do not ever go to them if you need internet …
If there was a minus star rating, this company would get it. If you have the option for any other provider in your area, do not even touch this company.
Sometimes it works . Sometimes it makes you want to shoot the modem. It’s sort of slow and expensive with rate increases that are not explained . Worse they don’t allow current customers to get deals .
NULINK SUCKS. Can’t get nobody to fix the cable when you have a problem. Tv goes in and out every day and you miss the most important part in shows or games. ANYBODY IS BETTER THAN NULINK
been a customer for over 20 years but recent service has deteriated tonight again stations keep cutting in and out every few minutes. All TV sets affected.
My service has been out since the storm every time I call the feed me some line…someone will call…no call…we can’t tell when you will get service technician come says you should be up tomorrow, tomorrow never comes this is the absolute worst customer service ever!!!!!
Love having constant internet outages and being on hold for over an hour for no one to pick up the phone, a bunch of orangutans could offer better internet service, not worth paying for the highest internet speeds with no internet half the time LOL
If you have ANY other choice of service PLEASE use them because NULINK has horrible service. You will regret getting their services and they will not notify you when your promotion ends so they can squeeze extra money out of you.
They don’t answer the phone . The wait times are long and you still end up not getting anyone on the phone . I got their service because through an apartment but this is ridiculous . You guys need to just close down and stop charging for services because I don’t get to use the services.
My internet has been out since yesterday. There’s no one in customer service, can’t reach anyone in sales, and they don’t respond to email. Pretty bad, guys.
Very nice customer service folks. The building is in downtown Newnan across from the courthouse square, so the parking is street side. IF you visit during a busy time, potentially you may park several blocks away.
To say the least it is terrible. You don’t get what you pay for and as of right now we haven’t had the WiFi working in 2 days so we are switching to at&t.
The internet service is horrible
My bill jumped from $25 to 74 and I can’t get anyone on the phone. I only have internet. I try to use Zoom and it NEVER can load. Horrible service. I’m going else where
Trying to set up service and no one is answering for 2 days straight!! Looked at the reviews and will definitley be going to another company! Good job Nulink.
Compared to other services (ATT Uverse) Nulink is in the stone ages. I recommend picking up outdoor activities or knitting, because if you want to surf the internet or watch recorded TV, you will pull your hair out.
The Nulink office is staffed by citizens of the community who offer a small town feel to cable and internet service. The prices are less expensive for more service than the big guys.
Called to ask if they were going to have the ACC network. The girl who answered was very nice but said she had to put in a request to find out. SAY WHAT, you have to request to ask a question. Football season starts in a few weeks. Might be bye bye Nulink
I’m okay with the service itself, but to call them is like entering the 9th ring of hell. Beware of when they ask, “may I put you on a brief hold?” The music will make you want to rip your hair out and there is nothing brief about a NuLink hold time.
The internet constantly cuts out for no reason. If your internet decides to stop working on a Sunday then good luck getting it fixed since customer service is closed and won’t be open until that Monday.
NuLink has the best customer service of any provider I’ve ever had, and I’ve had them all. Prompt, courteous, knowledgeable and they speak a version of the English language that I understand.
Internet is good, customer service is awful. Phone system sucks. Was hung up on and redirected to the main menu at least 10 times when simply trying to call in to see how much my bill was.
My internet was down for 2 MONTHS and they charged me full price. Left me on hold for 6 hours 4 days in a row. DO NOT GET INTERNET THROUGH THEM. HORRIBLE COMPANY
We had a problem with our svce.. Dispatch, Ms Stacy , who was very, very nice in assisting and then setting up schedule svce call. Mr. Clint and Mr. Darryl called In A.M and on time resolved our svce problem in a very professional …
horrible, just horrible. Only ISP in the area with cable speeds for a while, and even though they require no contract, they have full control of prices. Now that I know a competitor with better reliability is in the area, I am switching ASAP.
Technician was great at his job but the internet was garbage goes in and out for 3 months if u live in newnan get att or xfinity… i do not recommend this service at alll
I have cancelled all of my services with this company. All of it is in a box to be returned within the next hour. I had rather pay someone the $200 a month to beat me to death. This is a horrible company, do yourself a favor buy an antenna.
Terrible! Terrible! Terrible! The Internet has literally cut out 3 times while writing this review. It is a common theme for nulink to cut out on you for no reason, streaming movies or shows gets frustrating. Honestly the only reason I have them is because it’s the only service that comes to my area. If you can avoid them, do so!
Purchased by WOW! in 2016? Not alot of wow factor. Please bring the TV quide screen and the DVR boxes out of 1984! The services offered just makes me sad being the only provider in my area
I have been out of internet for over three weeks and everyone else has had their internet services restored. I have tried calling I was on hold I kid you not 2 hours before I finally hung up these people are impossible to get in touch with. Do you guys even have customer service reps ?? This pisses me off !!! 🤬🤬🤬 …
Radiedre has the best customer service skills and is extremely patient and professional. After several calls to customer service to repair my phone settings, I finally got connected with the right person to clearly and quickly rectify my problems. Thank you so very much Radiedre!
They do not try and help at out and they always make you days before having a technician come out. I wish comcast would be out in newnan. Local companies is not where it’s at.
Been a Nu link customer for some years now and have rarely had any issues. Not sure why others have said that they have connectivity issues as we don’t generally have them. The cable works great as well.
Not very good. My cable, internet and phones have been down since Saturday morning 01/21. Customer no service will attempt to have it up by tonight between 5 and 8!!!!! I think I will be looking around for different services and not put all my eggs in the same basket. Wow is not putting much Wow in their customer service!!
Signed up for a 12 month promotion and 2 months later was threatened with disconnection if I didn’t pay an equipment fee from an account I had with them in 2009. Terrible customer service, terrible service, terrible upload speeds. All around JUNK business
Have been with nulink for 5 years and the cable is good but the internet is terrible. The WiFi slows and freezes up several times a week. For the high price we pay service should be better. Customer service is good though.
I wish I could rate lower than one star. NuLink? More like NuStink. The internet is great when it works… which is infrequently. We get about 90 up and 6 down in 2 minute intervals. But that’s fine because I only use the internet in 2 …
I have been trying to speak with a Nulink representative for five days. Each time I call, I am on hold from between16 to 45 minutes, at which time the system hangs up on me. In these five days, I have called seven times. I have tried different options without any luck.
I have been on hold for over 10 mins. Now the hold music has stopped. Disconnected??????? My service at home for the internet has been extremely slow. WHY? Others in my area having same problem. My router is one of yours, does it need replacing? pr updated???
Terrible internet connectivity. Always seems to have problems when you need it most. With how fast Newnan is growing you’d think Nulink would be more consistent but the way things are going I’ll be changing providers as soon as someone is …
I am trying to set up new service and I have currently been on hold for 20 minutes and counting.. You would think they would be eager to get a new customer; if this is the best customer service they can provide, then I shudder to think how bad it must be once you have actually established service with them..
I hate it here. I’ve been trying to get in contact with them for A MONTH! I’ve called at all different hours of the day to see if it would make a difference. Nope. I can’t log in online to access our service, I can’t get anyone on the phone …
Worst company ever, I wouldn’t even give them a 1 if there was anything lower , we have been without internet for over a week, 2 men came out Saturday and it still doesn’t work, I have been on hold for over 2 hours nobody ever answers. I don’t know what to do at this point.
Lots of interruptions in both phone and internet service. Many service calls and investment in the highest internet speed have not changed anything. They are very friendly, but the service simply doesn’t work. They are my only option, or I would switch.
We have been a Nulink customer for a long time and had terrible dealings with customer service in the past but today I spoke to the nicest customer service representative who went out of her way to help us get a good deal for our internet …
Terrible service. Oddly doesn’t work about the same time every day. Call and of course nothing is wrong on their side. Currently only service available in my subdivision. Definitely will be switching when they finish installing ATT
Just had new service installed in my house north of Newnan and so far the service has been excellent and fast. No concerns or outages, for now. Will update if I have any other issues.
I called to get pricing for internet and cable tv together and the girl was all over the place…nothing coherent…it sounded like something outrageously expensive that was over several hundred dollars to get in, but then she said they …
Having this cable and internet service is like paying for a first class flight and getting stuck in the overhead baggage compartment on a flight to Japan. Then they lose all of your luggage when you get there. The cable and internet cuts …
Up and down svs. … not at all consistent. Save yourself the hassle. .. just don’t do it. Edit: Since my original review, they have been bought out by Wide Open West going by the name WOW! That is fitting because WOW they are awful. …
NuLink needs to pick up and offer its customers the new Atlantic Coast Conference Network college football games effective 31 August 2019. Many NuLink customers support their favorite college football teams in the ACCN. NuLink should also …
Internet is always going out. Constant interruptions in the line. Will be doing work online and then no connection. Happens a lot after midnight especially. Only other option is AT&T and their internet service is still in the Stone Age. Why can’t Charter or Comcast provide service for such a large subdivision???
My experience with nulink was exceptional. Justin Holloway did the install. He couldn’t have been more polite! I was impressed with how well he managed to do the install despite several obstacles he had to overcome due to it being an extremely old house. Thank you so much!
Called for bandwidth issue one night at 1am and got great service and corrected the problem. Two days later had same problem and agent had no ideas how the first person was able to correct problem and told me contact them during normal business hours, what a shame they can not train all their employees.
Potential new customer here calling about new service. So far, the only thing that makes me say Wow! was how long the wait was- 39 minutes 58 seconds! And I was disconnected, so I never even got to speak with anybody!
Possibly the worst internet and cable provider on the planet… 25 up and down??? You can’t even get that in a retirement trailer park in Florida. The bill was nearly $90!! I went to AT&T and got DirecTV with 300 up and down for $20 more!! …
Excellent Customer Service.
Just called to ask to continue my “bundle deal” and they’ll just continue to roll it over. Very nice to deal with. And anytime I’ve had trouble with my service they get right on it to fix it.
Service has vastly improved over the past few years. I’m an internet only customer, but I’m really happy with the service. Fast, reliable (only outage in 4 months was due to storm damage), and responsive customer service team.
The service is really bad. He doesn’t even answer the phone. I can’t make a call even if I turn on the phone for more than an hour waiting to talk to the service center. It’s my first time receiving such customer service. I am seriously thinking about changing the company.
Positively the worst customer service! I have tried calling multiple times – no one answers. I have emailed multiple times – no one answers. I will be canceling my service with them and trying another provider, certainly no one could be worse than NuLink.
One of those situations when one star is way too much, absolutely no response from the company about outage they have, no Internet service since October 1, no one answers the phone or gets back to you after you submit the web request, why can’t you just send a technician on side when you have the address
Worst internet/cable company! I have lived in 4 different city’s and this place is awful!!!! A four year old knows more than the stupid techs they have at Nulink! I have had to buy a new tv to pick up all the channels I was paying for. The …
it’s terrible… the wifi will constantly turn on and off for who knows how long? Sometimes we cal the company and all we get is on hold .. the customer service is rude and will tell us the same thing over and over. All they will tell us to …
DAILY internet outages. even after service visits/replacement of router. long hold times – unless someone answers immediately to say “our system is down call back in a few hours.”
Pretty much what everyone else is saying. To save a buck is creating a lot of issues!!! Insulation was horrible ! They hung wires outside around my siding!!!! Tore up my grass to install their internet lines and my grass is bald so I will …
I was on hold over one hour last night at 10pm and again this morning at 8am regarding my cable suddenly losing many of our HD and all of ESPN channels. Still holding……
I am an internet only customer and have found the service to be reliable. The customer support is also helpful though it may take a little bit of time to wait for the next available agent. Overall I’m very satisfied with my experience. One …
Pray that you never have a serious technical Internet issue. If you are having DNS problems, NuLink will not help. I tried my best to explain my problem but they did not want to listen plus they screwed up my Google account. NuLink went …
Just started service after all was said and done, paid prorated amount, a few days later I get a call where my bill is already increasing $10 because the service rep did not know that my area is fiber optic and I am unable to use my own modem so I have to pay rental charges.
Horrible service and even worse installation. We waited over two weeks for them to install our new internet service, and they were charging us for internet during that period even though we didn’t have any. They also told us a 3 hour …
Horrible internet speeds had over 8 visits in a year I’ve heard every excuse in the book. They even blamed it on our baby monitor once. Then said my line had to be replaced so they dug up our entire lawn ruining it then, still no change. …
There is no one to talk to in person. When you call, you can expect to be on hold for an hour and a half. Want to drop off your equipment? Just a drop box with no one to confirm anything. The service is inconsistent at best. Save yourself the hassle.
Since I signed up for NuLink, ihave had them come out twice. I wasn’t told of the specials when signing up either. U have the basic package now which is fine, but I do not get the best channels for the money I thought I was saving. I was …
Horrible, they have billed me 5 consecutive months for a router lease that I turned in back in September 2020.i have called every month since when i get my bill and they keep saying they will update my bill and issue a refund. Still no refund and they keep charging me
I’ve never had a problem with Nulink, until now. It seems that I can’t connect to some of my regular watches channels. I just saw on the tv that my provider is dropping 22 channels. If that happens, I will definitely be leaving.
This is one of the worst ISp’s I have ever dealt with. From their service techs to their customer service and even their hours of operation. The service technician never showed up on his scheduled date and time , He then turned around and …
Been having problems with my service lately. Technician has come in 5 times in the past month. Just recently this dude showed up to fix our Internet and figured out that he couldn’t figure out the problem so he decided to just leave instead of giving us any sort of financial compensation for the problems we’ve been having
My internet suddenly went down on Tuesday, called NuLink, and on Wednesday its technician, Eric arrived. And a terrific technician he is!
Not only did he diagnose and fix my problem, he replaced my outdated …
After being disappointed by Comcast, I decided to do business locally, but…. good god. I told the sales rep on the phone to make sure the tech brought the newest, most up-to-date cable boxes, but they brought some 1980’s crap. However, …
I visited NuLink’s main office in downtown Newnan to return a modem. It was not an option to mail it to them. It was free parking but a slight walk. The two ladies behind the service desk were pleasant. I was given a hand written sales receipt as proof of return. That’s a bit archaic. Overall, a pleasant experience.
People are as nice as they can be but even that can’t make up for the terrible service. I have what would be basic cable with most other providers (no premium channels or sports packages) with Internet and home phone and my monthly bill is …
If you want unreliable internet then this is your company! I am currently on my third modem from them and they are sending a tech out to replace this one. REALLY?!? Lord forbid it goes out Friday night because then they can’t fix it till …
Internet is always down and customer service is absolute garbage. Most people in Newnan have NuLink because it’s the only option, but if you have other options take them. I’d rather give my money to Comcast and they are absolute money …
Every night between 8:00pm and 10:30pm there is a horrible latency issue. After endless effort to help nulink resolve the issue which is effecting all of the customers, I’m giving up. I’ve been their customer since 1998 (before they were …
Excellent product, I couldn’t be happier. I was with NuLink many years ago and had internet service interruptions daily. I went to another ISP and had no problems but I had no options to increase my bandwidth so I went back to NuLink …
DONT USE NULINK! We have been customers for many years. But the last few months have been a nightmare! We haven’t had one day of full service! Last week I called and asked for a supervisor to contact me. Today Lindsay did. I told her …
The service is acceptable. The problems arise when there is any problem. My internet started having issues on a Friday. An appointment was scheduled for Saturday. On Saturday Nulink cancelled the appointment. Another 2 calls and the best …
I despise this company. Their prices are too high, the quality of service is terrible, they are unhelpful on the phone if there is a problem. I had a service representative that was to come to home, they never showed and left a note in my …
Tech that did install had to use my tools because he did not have what he needed and he left them out in my yard. Cable in the basement was left hanging all the way to the floor. First router failed after 6 mo and tech that came out to …
Stay far, far away from this company. Spent months providing logs showing nightly drops in speed for my 30 mbps “premium” service (which I paid extra for) and they never even attempted to fix. Every night during heavy usage hours speed …
Don’t even want to give them one star at this point! Our dog ate our remote and we had to pick up a new one from the office. We were unable to get the new remote working on our tv. Called tech support. Completely NOT helpful. Had to …
I never had experienced this type of local phone company before. They are just awful. Inconsistency of connectivity and ongoing repairing issue that there is no end. Same problem keep continuing. I am not a big fan of AT&T, but I wish at&t were the providing service in my area.
I have been a customer since March 2017. I have attempted to setup an online account several time but can never get the system to send an email to my gmail. Don’t call web support they haven’t a clue. I have now been on hold for over 30 …
Not pleased with amount of times that I need to reset the modem due to dropped signals or interruptions. Service is consistently slower than other companies I have used in the past. I’m also not pleased with the fact that I have no choice …
Horrible customer service. Have been Nulink customer for 3 years. This month my bill was increased by $84 for no reason other than there so called promotion ended. Nulink agreed to go back to my old rate, but would not removed the extra …
Horrible!! Nobody works there and looks really shady!! They had my billing all messed up so I went there to fix and they don’t accept walk-ins. If you call, it gets routed overseas. I will switch to Spectrum like everyone else in my neighborhood.
I have internet with Nulink because it is the only option I have in the subdivision where I live. I cannot even tell you how bad the service and product have been. The internet is slow and goes out often. Resetting the modem is almost a …
I’m writing this review while on hold trying to get the new account set up after they switched. To say they have “customer service” would be a joke. Endless holds and when you get someone on the phone, they immediately transfer you to another department only to be placed on hold again. Terrible experience
My internet got knocked out at about 2:00 today. When my boyfriend called to ask what was going on, the customer service rep very rudely said “you’re not the only one who’s going through it” and hung up. We saw someone working on it at our …
We had Nulink internet at our previous home in Newnan for 5 years and had no problems. We recently moved to another home in Newnan and combined the Nulink internet with Nulink cable. We’ve been in the house 5 weeks and have had a …
Just wanted to write a quick thank you to Evans in customer support. I was having slow internet speed issues, and he spent a great deal of time patiently troubleshooting from different possible angles. The issue turned out to be with my …
Two technicians have come to my residence to fix my broken internet connection and I still can’t connect to the internet over the course of a month and a half. Awful excuse for an internet company, you get what you pay for. Spend a little extra and go with someone reliable. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY.
I’d give this company 0 stars if I could. After 4 phone calls each holding for an hour and giving up, I have reached my limit with NuLink. The only reason I had their service was because there were no other options 2 years ago.
I have been paying over $50 for NuLink’s supposedly fastest express Internet service, yet it has always been very slow, sometimes as slow as “dial up”. Almost every time they send a contractor to fix one of my neighbor’s problems with their …
Internet service is terrible. I am paying for 250MB service, and am actually getting less than 100MB service. Also, service cuts in and out. Also, don’t try to contact either customer service or tech support. I have been on hold over 40 …
Slow internet and frequent outages. If you have a problem, be prepared to wait. Online / streaming apps aren’t compatible with anything. Yeah, AT&T and Comcast aren’t local and will rip you off, but internet that works is better than no internet at all
Been with them almost 30 years. Still very good but getting bigger is giving me a feeling of not being as important as a customer as it use to be. They now have turned into a money gubbing don’t care about their customers big provider like all the rest. What a shame.
We have had Nulink for many years, because there is not much to choice from in my neighborhood.
The only good thing I will say about them is when you call numerous times to let …
New installation technician was absolutely awesome!! Thank you, Stewart Carey for your professionalism. For a visit that should have taken 1 hour, you stayed 4 hours and finally got word that the hub information had been entered …
We all fall onto hard times, my WiFi was disconnect after a month and some change of no payment. I called to see how much it would be to have my service reinstated and originally they said $97.00. A week later I call to actually pay, and it …
The worst experience ever custom service keep us on hold for hours what a way to run a business and service the public. Technician showed up work on some type of cable telephone equipment on the road and left us without phone and cable …
Imagine waiting and looking forward for quite some time to watching a live spots event on live TV?
Well, then then imagine how a loyal nulink customer for a decade and a half …
I had problems all of a sudden with online gaming through my PS4. Chat type issues. Called PS4 numerous times, checked forums for the issue, and never could get any resolution. Finally was able to speak with Troy (level 2 tech) who took …
Been trying for two weeks to reach someone over the phone, no luck. Went to the office, no one there and u sign on the door saying to call. Again, never answers. I’ve left several emails, no reply. There is seemingly no way to cancel this service. I’ve already switched to a dulifferent company and will just stop paying the bill.
The customer care is great, kind people and always willing to help. I have been at the office 3 times and always outstanding service. Last time I was attended even after 5 pm. …
I cannot stand this company and if their was any other provider for my area I would switch in a heartbeat. But I have to say that I spoke to someone today that brought in some rays of sunshine to Nulink. Her name is Dominique!!! SHE IS …
Other than the things here people have already said, the fact that they provide no way to turn in equipment other than going to their little hole in the wall store is horrible. All major cable companies allow; and most provide packaging …
I just got a 58% increase in my Direct tv which caused it to go from 58 to 100 per month w/dvr and 300 channels With a promotion it is back down to 70. I go on line to check out your prices and I have to call to get a price and I waited …
Nulink is an overall disappointment. Customer service started out great for me in the beginning (probably because I was new money to them) and over time has become one rude conversation after another. They don’t want to help you or credit …
The “high speed internet” most of the time is like the old dial up system and WOW is slow to respond to calls. Prior to the change of ownership approximately 2 1/2 years ago Nulink was very responsive. Now you are on hold for long periods of time.
We have had Internet and cable with NuLink for almost a year now and they have been wonderful. We used to have Charter and we were constantly having to call them because of Internet issues or programs freezing or depixelizing on cable. …
The only service I have with this company is internet. They says it’s 100mb down, yeah maybe for 0.3 seconds a month. The rest of the time it’s like having dialup from 1997. They also conveniently reset my router at randoms times but …
Not professional I guess is the right complaint? We were told our rate wasn’t a promotional one, that it was THE rate (we had the issue before so we asked specifically) and anyway I guess it was a promotional rate because it doubled again. …
Worst experience I have ever had. Customer service reps are rude, the only reason this place is in business is because they monopolize the surrounding neighborhoods and force you to choose their service. Luckily ATT just came to my …
I have been having issues with my Internet service with another company. They had come out several times to troubleshoot the problem but could not fix it. I have been with them for about 5 years. …
I’ve been a customer since Dec 2014. Nulink was one of the only carriers I can get in my area, besides AT&T, which I’ve had numerous customer service issues with in the past. I work from home, so I use my laptop constantly and lose …
We had Nulink when we first moved to Newnan. The equipment looked as if it was from the 1980’s and the service was not much better. I was told by the tech that my equipment was used and not everyone receives new equipment. The same tech …
Contacted NuLink/WOW! for help and support following the self-install instructions for the newly-delivered Arris modem. Everyone was supremely helpful, courteous and respectful. I worked with Giordano (sp?) and Kevin to try and restore the …
Tried calling twice to establish new service. Was on hold for over an hour each time and never spoke to a customer service representative before finally having to hang up. Why would anyone want to establish service with a company that can’t answer the phone for their customers?
If you don’t rely on a reliable internet connection, they may be a good fit for you! I work from home and need reliable service and they are anything but reliable. I have experienced intermittent issues almost the entire time we have had …
If you receive a promo, don’t forget the exact date you need to renew it or you will have to pay extra. Maybe nulink needs to send reminders to renew the promo, since it’s only once a year it’s easy to forget. And if you forget to renew there’s nothing that can remove that extra charge. Customer service is 10/10 though.
This is the cable/ internet company to get…upon moving to our apartment here in Newnan, I called spectrum and they went through getting my order and payment details then set the connection date guess what day came and went so I called …
NuLink Fiber 100mb Internet has been a dream here in Peachtree City. We had AT&T 14mb dsl which dropped weekly and had up and down bandwidth. NuLink brought in fiber to our neighborhood and we got signed up as soon as our contract ended. …
The 3 reviews negative reviews I read must have come from AT&T employees. I have just returned to Nulink from AT&T. They have the most unresponsive customer service I have ever tried to deal with. I am extremely happy with NuLink and was somewhat satisfied with Charter when we lived out in the county.
Internet service drops out about 6 times a day at my home and business. Cable signal is also spotty on most HD channels. I have changed my home to spectrum (a world of difference), but they have me locked into contract at business. Worst …
I moved to a smaller house and do not have coverage with my Wi-Fi through a lot of the house. Techs have been out here many times and always blame the last person who came out. I’m paying for extra gear that’s supposed to help but doesn’t. …
Nulink’s service has not been good, The reception is not very good, the underground cable has been laying on my lawn for 5 months and now they are giving me the same story they told me when I moved into the house. That the process will take …
I have try to call to no avail. I sit there for over 2 hours on hold and I just hang up. This is the worst company in America. and now they are doble dipping and charging me twice and even a late feed. I paid always on time but somehow they …
Best customer service in town! We have been using Nulink since 2009 for our home services and our office also switched over to them back in 2012. No internet provider can be perfect, downtime can always happen. It is however how the staff …
BEWARE! THE MOST UNRELIABLE, UNREALISTIC, UNPROFESSIONAL COMPANY ON PLANET EARTH. if there was a 0 star option that is what I would give them. My internet and cable been out five days and I still don’t have an estimated time that my …
I had Nulink for a few years and had a very frustrating situation during the cancellation process. I needed to cancel service and asked them to cancel it the day I needed it done. I called again the next month and asked them to route the …
Received excellent customer service from Ian who was our in-home Service Technician. He was very knowledgeable and helpful in setting up our new updated equipment and also in training us how to use it. He went over and beyond to make sure we were satisfied customers.
This company has terrible customer service. Do not use them!!! Awful! They ripped off my elderly mom after a tornado hit her home. You will stay on hold for at least an hour anytime you call. Service was also spotty when it worked.
Absolute worst service ever experienced at any business. No cable for a week. On hold for 1.5 hours before the phone hung up. You cannot meet anyone in person at their offices per the sign on the door. Atrocious service to a community that has supported this company for a long time.
Done!! As of today, our internet has been down for the third time this week!! We work from home as well as trying to utilize internet for VL. Not to mention ongoing issues with our cable service. I’ve made multiple calls, techs have been out, over it!!! Canceling our service today!! Oh….and hold times greater than 30 minutes!!
I have called these people multiple times to tell them I was moving and needed to discontinue service on July 31, only to be put on hold and then disconnected over and over and over. I moved weeks ago and I returned my equipment to their …
Seriously wish I could give zero stars! Horrible company… horrible service. I was charged 3 times for one month then told that bc I took too long (3 days!) that I had to pay as a new customer ANOTHER payment and a installation fee for …
The fact that you can’t you get a dang person on the phone or by leaving a message. My bill for Robert Royal is messed up and need to speak to someone about this. I have been trying for 3 whole days and staying on hold forever even at 8:14 …
I cancelled my service two months ago when we moved. We had cable and internet. The cable was ok but the internet service was terrible. Nulink is not an option where we live now, and I can’t say that I am upset about that. Two months …
Horrible customer service!!! They will have you on hold for a customer advocate for over an hour to even speak with someone. I would NEVER recommend calling Nulink or getting them to service your internet or tv for the main reason they WILL …
Major problems with unexplained slowdowns at off peak times. Unusable. Possible DNS issues on their end. POS equipment. Even worse customer service. They don’t return phone calls or offer bill credit when service doesn’t work at all for …
I spoke with Pamela this morning in reference to my bill because I had turned in my Modem but I still was charged for it. She was very helpful and pleasant in adjusting my bill. Only thing is that it seems to take a long time to get to a representative! My wait time was over an hour!!!!
Use NuLink where I work. Going on FOUR weeks of inconsistent phone service. We have lost revenue because our clients couldn’t reach us. One of our staff member’s OWN FRIEND could not get through, so they went somewhere else. They are only …
When the service goes out there’s no notification from the company with an estimate on when it will be working. No one answers the phone. The service goes out frequently, sometimes even on days when there’s no storms. I need reliable internet service while working from home, and I can’t depend on NuLink to be reliable.
Service has declined steadily for several weeks. Was told Nulink got sold. Whatever the reason the connections have been spotty frequently. Now on day 3 with no internet and Nink personnel staffing phones we incredibly rude to my mother in …
I wish there was a way to give a company negative stars. Our connection gets lost every 15 minutes. We have been calling, staying on hold for 18+ minutes and then leaving our info to receive a call back. After doing this half a dozen times …
Nulink sent a new modem, which I didn’t ask for. The email stated I would not see changes in my bill or service agreement as a result of the new modem upgrade. This was not true. I am being charged for the new modem $14 monthly. On …
I just resumed working from home full time since our school system is now all virtual for the next couple of weeks. I’ve lost sales as a result of the poor service. Also my daughter missed valued time with her teachers this morning. I have …
It took them six months to bury the cable after an initial faulty install slowed my speeds significantly. Had to file a BBB complaint just to get them out to resolve. …
Tried to call a couple of days in a row, nobody ever answered, on perpetual hold. Filled out a contact us sheet, nobody called. Was trying to switch from Xfinity to Nulink but if they cannot respond or answer a phone what will happen if i join them and my service goes out? Things that make you go hmmm.
Worst Customer service ever! I have been on hold for over two hours waiting on customer service after Nulink did a channel reconfiguration 3 days ago. I have been without television ever since. They cant blame this one on Covid or a …
NuLink “no service” . For a company that is in the servic houre business NuLink couldn’t do any worse if they tried. They basically don’t offer any customer service because you just can’t get in contact with them. It’s a waste of time to …
On May 4 I called the office to make a payment on a credit card. After two attempts to use the automated service and being disconnected I decided to call. I was on hold for 39 minutes and 10 seconds before hanging up and trying another …
Just one more reason to cut the cable. NuLink no longer live streams Fox News. Hmmm, I wonder if they carry the other news outlets?
Unfortunately, NuLink is the only physical cable provider for our neighborhood; …
Nightly outages that start anywhere from about 5-10pm and they most of the time don’t come back up and running till the morning and even then there usually an outage between 10am-12pm. It’s a joke of an internet service.
I was told that due to updates, my service would be out from midnight to 6am. I called around 7 and waited for almost an hour, just to be told it will be fixed by 9 am. I waited until a little after 9 am and called back. …
My company has had NuLink internet at least the 3 years that I’ve been in the Coweta area, and through our collective experiences this has been hands down the worst internet provider several of us have ever encountered, including Charter …
As a business owner I would like to warn you to not choose WOW for your services. I have had nothing but terrible experiences with them and it costs me more money than it should have to finally leave them. I had to give one star to even post this review – their customer service is the worst I have ever had.
Nulink sold us out!! Shame on you. Use to be great now it’s some jacked up company. My phone goes in and out. I’ve been through 4 modem because they’re all refurbished. Waiting 1.5 hrs for online help. But they couldn’t help so now i have a …
I like the actual service that NuLink provides. Internet, cable and wifi are beyond any level I’ve ever had. I’ve had zero failures in service within the first 4 months. …
I loved nulink, but I HATE WOW!. They cut off my nulink service a few days before WOW finished setting up, leaving me high and dry when I work and do school from home and need a stable connection. I canceled my service before the billing …
Unbelievably bad customer service. They fouled everything up today. The is was on hold for more than 4 hours and 20 minutes. Then the dingbat I was speaking with had the audacity to argue with me about whether I had any of their equipment …
The internet service has been down since Nulink chose to do an upgrade. They have provided no information to update their customers when things might be resolved. They do not answer the phone….. They do not respond to emails sent to the hep desk. They caused a problem & are simply ignoring the customers who pay for their services.
Abysmal service. I have my business phone through them, and it’s been down three times this month: first for five days, then again for two days, and now I’m down again two days and counting. They’ve closed the local office, so I can’t reach anybody about the problems without waiting on hold an hour with their national office.
I have an extensive tech background and can tell you nulink is the same as the other cable services. The quality of your signal depends on YOUR equipment. Get a brand name cable modem and router and it will be connected close to 24/7 like …
I say this with all the conviction I can muster: NuLink is the worst ISP I’ve ever had, and maybe one of the worst ISPs currently available. I’d comment on the sub-par customer service and responsiveness more in detail, but seeing as my …
Used to be Ok but service keeps getting worse with Wow. Now a combination of expensive unreliable with appalling customer indifference. Tornados outed them for having no alternate site. Then Oct 1 they blew up their network making a …
I’ve lived in Newnan majority of my life and we have been customers of Nulink for many years. I must say that they offer not the best internet services for prices that don’t match the services. I wish Nulink wasn’t the only provider my area …
Absolutely abysmal service. It’s one thing to be down 6 days without Internet after an EF4 tornado. By the way, we received a whole $5 credit on our bill. But as of Oct. 1, 2021, it’s been 3 days and counting AGAIN without internet and no …
This review represent WOW pricing and not the representative that worked with me.
Our WOW bill has continued to go up over the last 10 months. We originally paid …
It’s a WOW they are still in business. Was on auto pay for two years now cut off because no payment. Call customer no service on 13th and try to find out why getting billed and no pay letter. Thought had everything worked out but no cut …
Nulink has been unresponsive to emails and over an hour wait times on the telephone for the last 3 weeks. I have been trying to get a payment error corrected for over 2 months. My bank confirmed Nulink received and processed my payment. I …
We have business fiber and the service is down more than it is up. Upload and download speeds are nowhere near what was promised (extreme variances between upload and download speeds when they should be roughly identical). Users have …
If I could provide zero stars I would. I’ve reached out multiple times since the tornado, I’ve received no response. I’ve not received any sort of generic email stating that services are being worked on and I’ve been charged for the entire …
Not a customer but one of your drivers pulled into my drive way. I guess when he realized he was in the wrong place he decided to back out and drive all over my grass. No idea why he/she couldn’t back out straight like they pulled in. It’s …
Pathetic. Internet down going on 10 days and counting. Calls to support go unanswered. Emails to support go unanswered. The payment system for billing is the only thing that works…. Unfortunately my area has no alternative to switch …
called at 9am and waited 45 min for customer rep; they spent another 30 min explaining ‘big deals’ but then asked to run my credit to see if I was a previous customer and whether or not i owed them money or didn’t return equipment; then …
If I could leave zero starts, that would still be way too much. When you pay for a service, you expect it to work ATLEAST the MAJORITY of the time! We have outages atleast 2-3 weekly for bouts of hours at a time! Bill increases nearly …
I continue to have issues with WOW/NuLink. I was on hold for 55 minutes. A representative picked up but never talked to me. I heard everything going on in the home. I heard cursing, …
4.5+ hours on hold for tech support. Days, and days without internet. Zero communication beyond a generic “temporary outage” message on the website.. the only good thing about NuLink is the price… nothing but downhill service since being acquired by WOW.
The absolute worst support I have ever “tried” to work with. I say tried because we have spent multiple hours over the last few days on hold and have not actually worked with anyone. Client has be without internet for days after a NuLink …
I’d love to support a small business but Nulink is easily one of the worst companies I’ve had to work with. Their prices are on par with the large providers such as AT&T or Verizon but the speeds are a lot slower. That wouldn’t be so bad …
I lived in an expensive apartment community in PTC prior to moving to a 3-level condo in Newnan. I had “extreme” wifi in PTC which never delivered as advertised and wasn’t compatible with my smart tv. I thought all issues were over when I …
If I could give WOW less than 1 star, I would.
I moved to Newnan 20 years ago. My internet services was with with Newnan Utilities, then Nu Link took over, and then WOW took over from Nu Link. In all those …
If this is the only provider in your area you’re out of luck, better off with no internet. Atleast then you wouldn’t have to be so frustrated about it everyday ! I can actually play Xbox better on my mobile hotspot than I can connected to …
When I first moved here ~15 years ago they were the only ISP in town. My family would lose internet for an entire week every month. They would never return calls, emails, and even refused to talk to us if we walked into their place of …
They used to be great. Very Personable. You would call and get a person immediately. Now you have to go through 20 prompts and wait an hour. They won’t work with you like they did before. This is what going WOW gets you huh? I have recently …
Now known as Wow…the people at this facility went above and beyond to help me resolve my issue with WoW…I was told by WoW there was not a drop box in my area to return my equipment. They were suppose to be mailing me a return box which …
It was unreasonably difficult to get our internet turned on but customer service is always helpful. Even after we got it turned on an I made a mistake, not realizing it was an error on my end and they still helped me through it. I give only …
This company is a joke I have had them for 22 years and they just keep going up my internet and cable has been off and on for 6 months and my bill continues to rise they will not update any promotions and the customer service is horrible, they even suggested today for me to go to Xfinity what a joke
I down graded my service months ago and it’s still going up every month I went from the bundle and package to the 24.99 then it’s still making me pay 77.99 there are some good customer service reps the guys but the ladies never seems to be any help
Too bad they dont give you a score below 1. Because worst cable company ever. Wish Nulink was still in business. Cable freezes constantly have to reset whole system everytime I turn it on sometimes takes an hour if you can get it to come …
I’m currently on hold waiting for someone to answer phone for 36 minutes and counting- unbelievably horrible service and my service at house is horrible too- I’m calling to cancel service NOW!!!
Longer and Longer hold times and its not even after hours. Very disappointing
Awesome thank you to Tasha who quickly helped resolve speed issues now we can ALL get our on line work completed
If Nulink internet only crashed twice a day, it would be a huge improvement. How is this company still in business???
I have been on hold with them since before I was born… still haven’t been able to reach anyone.
My service is down and there is no one to speak with after hours about fixing it.. there needs to be a 24/7 customer support line..
I spoke with Shana in reference to Nulink bill this morning. She was FANTASTIC and a true asset to Nulink!
They kept OVERCHARGING ME !!! DO NOT USE WOW WAY. THEIR SERVICE IS TERRIBLE…
Not very happy with their service to be honest. I only have it because I have to. The apartment complex I live in has them as the contract.
Make NuLink your last resort choice. Infrastructure is terrible. My internet is offline more often than not.
Terrible service, they don’t answer the phones , if they do , you get hung up on. Can’t fix problems.
Please do not make a deal with this internet provider, they have a terrible service, the worst service I ever had, they just say says sorry, we will work on this and never do nothing about, if you do not want to waste your money, do no have this company.
Is this a JOKE….. WOW is the sorriest Internet I’ve ever had. This is Ridiculous. I won’t even waist my time taking about this sorry A$$ service. Please save yourself some time and money and go another route. You’ve been warned
Worst Customer Service. Can not get anyone to answer phone. Way to expensive. We need a new company!!
Internet service is half the speed of what is advertised and they constantly overbill my account.
I have been trying three days to contact them. If you look at others they say the same about not answering phone . They just don’t care at all.
Please just trust me whoever reads this.. do NOT use this company .. even if it’s the last provider on earth..
I received outstanding service from your service rep, Felicia. She fixed my problem with with a GREAT attitude and was very helpful. Thanks.
Terrible customer service. Does not pay to be a loyal customer. You get one late payment wave for the lifetime of the account and prices just go up and up.
Slow customer service. Internet fails 2-3 times per week.
Edit: reduced my original review due to rude and ineffective customer service.
Have called for three days, about the phone system not working. Still waiting for a response. This would make a great news story.
Wow is garbage every since they took over Nulink, the signal go out everyday
There is noone available to take your call. It goes straight to a phone service. No way to pay bill over the ohone.
Devin was called to repair our service and it was done so quickly! Great job and thank you!
Really crappy Internet If I could rate any lower I would changing as soon as possible. I don’t recommend anyone getting the garbage. They need to call it quits and go out of business
Been on hold for 3 1/2 and can not get anyone on the phone. Was on hold 2 hours this morning and hung up with no answer. Unacceptable Nulink!
I was happy with their service for several years. Changed to ATT digital service when it became available in my area.
The ladies at the office helped me with an account issue that I was having. They made the process easy and seamless for me. Great customer service!
Poor, outdated service. After a year they doubled my rate and suddenly my cable box didn’t work, with no help. Plus I have to take all their equipment back to their little store front??
Daily drops in Internet service. Even dropped while on the phone with support but they just said oops sorry. Only option so what can you do. They bought out a contract with the subdivision before any other company could get in. Monopolies are illegal I thought, not in GA I guess.
Service keeps dropping, every time i call they say they are working on it. yet nothing has been done about it, They say they have replaced equipment, and it is still dropping, today alone server was dropped over 5 times already. this is unacceptable for those of us that work from home. Not happy at all with this service.
Internet down for 6 days. Can not get anyone to answer the phone. No one responding to my emails. System outage.
Horrible company. Constant interruptions to service with no credit or apology for the time spent waiting for it to return. If you have a choice, do not choose Nulink.
I HAVE HAD NULINK FOR CABLE AND INTERNET FOR ABOUT 10 YEARS, AND HAVE SWITCHED FROM ATT FOR MY GROUND LINE, NOHING BUT GOOD THINGS TO SAY ABOUT NULINK AND THEIR SERVICE KEEP UP THE GOOD WORK !!!…….PS I DON’T WORK FOR NULINK !!!!!!!!!!!!
Please bring back the guide channel. Stop taking away channels and or moving them around. Still cannot watch History or AMC after installing a new line from street to house!
Nulink provides good internet service but getting a hold of anyone in customer service takes a lot of patience and a miracle.
TTTEERRIIBBBLLLLEEEEEEEE!!!! ALMOST ALL OF THE TIME OUR SERVICE IS OUT. IT BUFFERS A LOT, CUTS OUT, RESETS AND REPEATS. THE SERVICE SHUTS OUT AND SOMETIMES DIESNT COME BACK IN TILL A FEW HOURS OR DAYS LATER. AND THEN THEY ASK IF I WANT …
We have a premium internet package and we often have issues with connection. Constantly restarting modem and reconnecting all of our devices.
My rating is based on my interactions with your customer service rep, who helped me complete an order for new service earlier today. Her name was Lyric.
Internet frequently crashes when you contact customer service they hang up the phone or make you wait multiple hours.
Shauna was fantastic as a tech support/customer service representative.
She was very professional and courteous and helped me with my problems.
Had great service today working with Pamela. She did a great job helping me with all my needs. Thanks Pamela. Marilyn Ryan
Nulink is a joke. Most people have it because it’s the only option. Customer service sucks. Rude and condescending one 3 separate occasions. And the inflated “installation” charges are ridiculous.
Worst place to get internet from on the phone for hours plus we told them to bring somebody over to fix the router and they only dropped off a cord🤦♂️ Do not ever go to them if you need internet …
If there was a minus star rating, this company would get it. If you have the option for any other provider in your area, do not even touch this company.
Sometimes it works . Sometimes it makes you want to shoot the modem. It’s sort of slow and expensive with rate increases that are not explained . Worse they don’t allow current customers to get deals .
NULINK SUCKS. Can’t get nobody to fix the cable when you have a problem. Tv goes in and out every day and you miss the most important part in shows or games. ANYBODY IS BETTER THAN NULINK
been a customer for over 20 years but recent service has deteriated tonight again stations keep cutting in and out every few minutes. All TV sets affected.
Internet, cable TV service is fine. But, please add the ACC Network or I am going to switch the cable TV service to Direct TV.
My service has been out since the storm every time I call the feed me some line…someone will call…no call…we can’t tell when you will get service technician come says you should be up tomorrow, tomorrow never comes this is the absolute worst customer service ever!!!!!
Love having constant internet outages and being on hold for over an hour for no one to pick up the phone, a bunch of orangutans could offer better internet service, not worth paying for the highest internet speeds with no internet half the time LOL
If you have ANY other choice of service PLEASE use them because NULINK has horrible service. You will regret getting their services and they will not notify you when your promotion ends so they can squeeze extra money out of you.
They don’t answer the phone . The wait times are long and you still end up not getting anyone on the phone . I got their service because through an apartment but this is ridiculous . You guys need to just close down and stop charging for services because I don’t get to use the services.
Worst customer service. There is simply none. You stay on hold until you hang up. Internet down for two days. Can’t work from home.
My internet has been out since yesterday. There’s no one in customer service, can’t reach anyone in sales, and they don’t respond to email. Pretty bad, guys.
Very nice customer service folks. The building is in downtown Newnan across from the courthouse square, so the parking is street side. IF you visit during a busy time, potentially you may park several blocks away.
To say the least it is terrible. You don’t get what you pay for and as of right now we haven’t had the WiFi working in 2 days so we are switching to at&t.
The internet service is horrible
My bill jumped from $25 to 74 and I can’t get anyone on the phone. I only have internet. I try to use Zoom and it NEVER can load. Horrible service. I’m going else where
Trying to set up service and no one is answering for 2 days straight!! Looked at the reviews and will definitley be going to another company! Good job Nulink.
Compared to other services (ATT Uverse) Nulink is in the stone ages. I recommend picking up outdoor activities or knitting, because if you want to surf the internet or watch recorded TV, you will pull your hair out.
The Nulink office is staffed by citizens of the community who offer a small town feel to cable and internet service. The prices are less expensive for more service than the big guys.
Can’t get cable buried since April 16, 2021, can’t log into my account, and can’t get through on your phone – indefinite hold.
Cable tv out 2 & 1/2 hours…internet now going on 3 hours of being out. An everyday issue! Worst company ever. Switching to Xfinity.
Called to ask if they were going to have the ACC network. The girl who answered was very nice but said she had to put in a request to find out. SAY WHAT, you have to request to ask a question. Football season starts in a few weeks. Might be bye bye Nulink
I’m okay with the service itself, but to call them is like entering the 9th ring of hell. Beware of when they ask, “may I put you on a brief hold?” The music will make you want to rip your hair out and there is nothing brief about a NuLink hold time.
The internet constantly cuts out for no reason. If your internet decides to stop working on a Sunday then good luck getting it fixed since customer service is closed and won’t be open until that Monday.
NuLink has the best customer service of any provider I’ve ever had, and I’ve had them all. Prompt, courteous, knowledgeable and they speak a version of the English language that I understand.
Internet is good, customer service is awful. Phone system sucks. Was hung up on and redirected to the main menu at least 10 times when simply trying to call in to see how much my bill was.
My internet was down for 2 MONTHS and they charged me full price. Left me on hold for 6 hours 4 days in a row. DO NOT GET INTERNET THROUGH THEM. HORRIBLE COMPANY
We had a problem with our svce.. Dispatch, Ms Stacy , who was very, very nice in assisting and then setting up schedule svce call. Mr. Clint and Mr. Darryl called In A.M and on time resolved our svce problem in a very professional …
horrible, just horrible. Only ISP in the area with cable speeds for a while, and even though they require no contract, they have full control of prices. Now that I know a competitor with better reliability is in the area, I am switching ASAP.
Technician was great at his job but the internet was garbage goes in and out for 3 months if u live in newnan get att or xfinity… i do not recommend this service at alll
I have cancelled all of my services with this company. All of it is in a box to be returned within the next hour. I had rather pay someone the $200 a month to beat me to death. This is a horrible company, do yourself a favor buy an antenna.
Terrible! Terrible! Terrible! The Internet has literally cut out 3 times while writing this review. It is a common theme for nulink to cut out on you for no reason, streaming movies or shows gets frustrating. Honestly the only reason I have them is because it’s the only service that comes to my area. If you can avoid them, do so!
Purchased by WOW! in 2016? Not alot of wow factor. Please bring the TV quide screen and the DVR boxes out of 1984! The services offered just makes me sad being the only provider in my area
I have been out of internet for over three weeks and everyone else has had their internet services restored. I have tried calling I was on hold I kid you not 2 hours before I finally hung up these people are impossible to get in touch with. Do you guys even have customer service reps ?? This pisses me off !!! 🤬🤬🤬 …
Radiedre has the best customer service skills and is extremely patient and professional. After several calls to customer service to repair my phone settings, I finally got connected with the right person to clearly and quickly rectify my problems. Thank you so very much Radiedre!
They do not try and help at out and they always make you days before having a technician come out. I wish comcast would be out in newnan. Local companies is not where it’s at.
Been a Nu link customer for some years now and have rarely had any issues. Not sure why others have said that they have connectivity issues as we don’t generally have them. The cable works great as well.
Not very good. My cable, internet and phones have been down since Saturday morning 01/21. Customer no service will attempt to have it up by tonight between 5 and 8!!!!! I think I will be looking around for different services and not put all my eggs in the same basket. Wow is not putting much Wow in their customer service!!
Signed up for a 12 month promotion and 2 months later was threatened with disconnection if I didn’t pay an equipment fee from an account I had with them in 2009. Terrible customer service, terrible service, terrible upload speeds. All around JUNK business
Have been with nulink for 5 years and the cable is good but the internet is terrible. The WiFi slows and freezes up several times a week. For the high price we pay service should be better. Customer service is good though.
I wish I could rate lower than one star. NuLink? More like NuStink. The internet is great when it works… which is infrequently. We get about 90 up and 6 down in 2 minute intervals. But that’s fine because I only use the internet in 2 …
I have been trying to speak with a Nulink representative for five days. Each time I call, I am on hold from between16 to 45 minutes, at which time the system hangs up on me. In these five days, I have called seven times. I have tried different options without any luck.
I have been on hold for over 10 mins. Now the hold music has stopped. Disconnected??????? My service at home for the internet has been extremely slow. WHY? Others in my area having same problem. My router is one of yours, does it need replacing? pr updated???
Terrible internet connectivity. Always seems to have problems when you need it most. With how fast Newnan is growing you’d think Nulink would be more consistent but the way things are going I’ll be changing providers as soon as someone is …
I am trying to set up new service and I have currently been on hold for 20 minutes and counting.. You would think they would be eager to get a new customer; if this is the best customer service they can provide, then I shudder to think how bad it must be once you have actually established service with them..
I hate it here. I’ve been trying to get in contact with them for A MONTH! I’ve called at all different hours of the day to see if it would make a difference. Nope. I can’t log in online to access our service, I can’t get anyone on the phone …
Worst company ever, I wouldn’t even give them a 1 if there was anything lower , we have been without internet for over a week, 2 men came out Saturday and it still doesn’t work, I have been on hold for over 2 hours nobody ever answers. I don’t know what to do at this point.
Lots of interruptions in both phone and internet service. Many service calls and investment in the highest internet speed have not changed anything. They are very friendly, but the service simply doesn’t work. They are my only option, or I would switch.
We have been a Nulink customer for a long time and had terrible dealings with customer service in the past but today I spoke to the nicest customer service representative who went out of her way to help us get a good deal for our internet …
Terrible service. Oddly doesn’t work about the same time every day. Call and of course nothing is wrong on their side. Currently only service available in my subdivision. Definitely will be switching when they finish installing ATT
Just had new service installed in my house north of Newnan and so far the service has been excellent and fast. No concerns or outages, for now. Will update if I have any other issues.
I called to get pricing for internet and cable tv together and the girl was all over the place…nothing coherent…it sounded like something outrageously expensive that was over several hundred dollars to get in, but then she said they …
Having this cable and internet service is like paying for a first class flight and getting stuck in the overhead baggage compartment on a flight to Japan. Then they lose all of your luggage when you get there. The cable and internet cuts …
Up and down svs. … not at all consistent. Save yourself the hassle. .. just don’t do it. Edit: Since my original review, they have been bought out by Wide Open West going by the name WOW! That is fitting because WOW they are awful. …
NuLink needs to pick up and offer its customers the new Atlantic Coast Conference Network college football games effective 31 August 2019. Many NuLink customers support their favorite college football teams in the ACCN. NuLink should also …
Internet is always going out. Constant interruptions in the line. Will be doing work online and then no connection. Happens a lot after midnight especially. Only other option is AT&T and their internet service is still in the Stone Age. Why can’t Charter or Comcast provide service for such a large subdivision???
My experience with nulink was exceptional. Justin Holloway did the install. He couldn’t have been more polite! I was impressed with how well he managed to do the install despite several obstacles he had to overcome due to it being an extremely old house. Thank you so much!
Called for bandwidth issue one night at 1am and got great service and corrected the problem. Two days later had same problem and agent had no ideas how the first person was able to correct problem and told me contact them during normal business hours, what a shame they can not train all their employees.
Potential new customer here calling about new service. So far, the only thing that makes me say Wow! was how long the wait was- 39 minutes 58 seconds! And I was disconnected, so I never even got to speak with anybody!
Possibly the worst internet and cable provider on the planet… 25 up and down??? You can’t even get that in a retirement trailer park in Florida. The bill was nearly $90!! I went to AT&T and got DirecTV with 300 up and down for $20 more!! …
Excellent Customer Service.
Just called to ask to continue my “bundle deal” and they’ll just continue to roll it over. Very nice to deal with. And anytime I’ve had trouble with my service they get right on it to fix it.
Service has vastly improved over the past few years. I’m an internet only customer, but I’m really happy with the service. Fast, reliable (only outage in 4 months was due to storm damage), and responsive customer service team.
The service is really bad. He doesn’t even answer the phone. I can’t make a call even if I turn on the phone for more than an hour waiting to talk to the service center. It’s my first time receiving such customer service. I am seriously thinking about changing the company.
Positively the worst customer service! I have tried calling multiple times – no one answers. I have emailed multiple times – no one answers. I will be canceling my service with them and trying another provider, certainly no one could be worse than NuLink.
One of those situations when one star is way too much, absolutely no response from the company about outage they have, no Internet service since October 1, no one answers the phone or gets back to you after you submit the web request, why can’t you just send a technician on side when you have the address
Worst internet/cable company! I have lived in 4 different city’s and this place is awful!!!! A four year old knows more than the stupid techs they have at Nulink! I have had to buy a new tv to pick up all the channels I was paying for. The …
it’s terrible… the wifi will constantly turn on and off for who knows how long? Sometimes we cal the company and all we get is on hold .. the customer service is rude and will tell us the same thing over and over. All they will tell us to …
DAILY internet outages. even after service visits/replacement of router. long hold times – unless someone answers immediately to say “our system is down call back in a few hours.”
Pretty much what everyone else is saying. To save a buck is creating a lot of issues!!! Insulation was horrible ! They hung wires outside around my siding!!!! Tore up my grass to install their internet lines and my grass is bald so I will …
I was on hold over one hour last night at 10pm and again this morning at 8am regarding my cable suddenly losing many of our HD and all of ESPN channels. Still holding……
I am an internet only customer and have found the service to be reliable. The customer support is also helpful though it may take a little bit of time to wait for the next available agent. Overall I’m very satisfied with my experience. One …
Pray that you never have a serious technical Internet issue. If you are having DNS problems, NuLink will not help. I tried my best to explain my problem but they did not want to listen plus they screwed up my Google account. NuLink went …
Just started service after all was said and done, paid prorated amount, a few days later I get a call where my bill is already increasing $10 because the service rep did not know that my area is fiber optic and I am unable to use my own modem so I have to pay rental charges.
Horrible service and even worse installation. We waited over two weeks for them to install our new internet service, and they were charging us for internet during that period even though we didn’t have any. They also told us a 3 hour …
Horrible internet speeds had over 8 visits in a year I’ve heard every excuse in the book. They even blamed it on our baby monitor once. Then said my line had to be replaced so they dug up our entire lawn ruining it then, still no change. …
There is no one to talk to in person. When you call, you can expect to be on hold for an hour and a half. Want to drop off your equipment? Just a drop box with no one to confirm anything. The service is inconsistent at best. Save yourself the hassle.
Since I signed up for NuLink, ihave had them come out twice. I wasn’t told of the specials when signing up either. U have the basic package now which is fine, but I do not get the best channels for the money I thought I was saving. I was …
Horrible, they have billed me 5 consecutive months for a router lease that I turned in back in September 2020.i have called every month since when i get my bill and they keep saying they will update my bill and issue a refund. Still no refund and they keep charging me
I’ve never had a problem with Nulink, until now. It seems that I can’t connect to some of my regular watches channels. I just saw on the tv that my provider is dropping 22 channels. If that happens, I will definitely be leaving.
This is one of the worst ISp’s I have ever dealt with. From their service techs to their customer service and even their hours of operation. The service technician never showed up on his scheduled date and time , He then turned around and …
Been having problems with my service lately. Technician has come in 5 times in the past month. Just recently this dude showed up to fix our Internet and figured out that he couldn’t figure out the problem so he decided to just leave instead of giving us any sort of financial compensation for the problems we’ve been having
My internet suddenly went down on Tuesday, called NuLink, and on Wednesday its technician, Eric arrived. And a terrific technician he is!
Not only did he diagnose and fix my problem, he replaced my outdated …
After being disappointed by Comcast, I decided to do business locally, but…. good god. I told the sales rep on the phone to make sure the tech brought the newest, most up-to-date cable boxes, but they brought some 1980’s crap. However, …
I visited NuLink’s main office in downtown Newnan to return a modem. It was not an option to mail it to them. It was free parking but a slight walk. The two ladies behind the service desk were pleasant. I was given a hand written sales receipt as proof of return. That’s a bit archaic. Overall, a pleasant experience.
People are as nice as they can be but even that can’t make up for the terrible service. I have what would be basic cable with most other providers (no premium channels or sports packages) with Internet and home phone and my monthly bill is …
If you want unreliable internet then this is your company! I am currently on my third modem from them and they are sending a tech out to replace this one. REALLY?!? Lord forbid it goes out Friday night because then they can’t fix it till …
Internet is always down and customer service is absolute garbage. Most people in Newnan have NuLink because it’s the only option, but if you have other options take them. I’d rather give my money to Comcast and they are absolute money …
Every night between 8:00pm and 10:30pm there is a horrible latency issue. After endless effort to help nulink resolve the issue which is effecting all of the customers, I’m giving up. I’ve been their customer since 1998 (before they were …
Excellent product, I couldn’t be happier. I was with NuLink many years ago and had internet service interruptions daily. I went to another ISP and had no problems but I had no options to increase my bandwidth so I went back to NuLink …
DONT USE NULINK! We have been customers for many years. But the last few months have been a nightmare! We haven’t had one day of full service! Last week I called and asked for a supervisor to contact me. Today Lindsay did. I told her …
The service is acceptable. The problems arise when there is any problem. My internet started having issues on a Friday. An appointment was scheduled for Saturday. On Saturday Nulink cancelled the appointment. Another 2 calls and the best …
I despise this company. Their prices are too high, the quality of service is terrible, they are unhelpful on the phone if there is a problem. I had a service representative that was to come to home, they never showed and left a note in my …
Tech that did install had to use my tools because he did not have what he needed and he left them out in my yard. Cable in the basement was left hanging all the way to the floor. First router failed after 6 mo and tech that came out to …
Stay far, far away from this company. Spent months providing logs showing nightly drops in speed for my 30 mbps “premium” service (which I paid extra for) and they never even attempted to fix. Every night during heavy usage hours speed …
Don’t even want to give them one star at this point! Our dog ate our remote and we had to pick up a new one from the office. We were unable to get the new remote working on our tv. Called tech support. Completely NOT helpful. Had to …
I never had experienced this type of local phone company before. They are just awful. Inconsistency of connectivity and ongoing repairing issue that there is no end. Same problem keep continuing. I am not a big fan of AT&T, but I wish at&t were the providing service in my area.
I have been a customer since March 2017. I have attempted to setup an online account several time but can never get the system to send an email to my gmail. Don’t call web support they haven’t a clue. I have now been on hold for over 30 …
Not pleased with amount of times that I need to reset the modem due to dropped signals or interruptions. Service is consistently slower than other companies I have used in the past. I’m also not pleased with the fact that I have no choice …
Horrible customer service. Have been Nulink customer for 3 years. This month my bill was increased by $84 for no reason other than there so called promotion ended. Nulink agreed to go back to my old rate, but would not removed the extra …
Horrible!! Nobody works there and looks really shady!! They had my billing all messed up so I went there to fix and they don’t accept walk-ins. If you call, it gets routed overseas. I will switch to Spectrum like everyone else in my neighborhood.
I have internet with Nulink because it is the only option I have in the subdivision where I live. I cannot even tell you how bad the service and product have been. The internet is slow and goes out often. Resetting the modem is almost a …
I’m writing this review while on hold trying to get the new account set up after they switched. To say they have “customer service” would be a joke. Endless holds and when you get someone on the phone, they immediately transfer you to another department only to be placed on hold again. Terrible experience
My internet got knocked out at about 2:00 today. When my boyfriend called to ask what was going on, the customer service rep very rudely said “you’re not the only one who’s going through it” and hung up. We saw someone working on it at our …
We had Nulink internet at our previous home in Newnan for 5 years and had no problems. We recently moved to another home in Newnan and combined the Nulink internet with Nulink cable. We’ve been in the house 5 weeks and have had a …
Just wanted to write a quick thank you to Evans in customer support. I was having slow internet speed issues, and he spent a great deal of time patiently troubleshooting from different possible angles. The issue turned out to be with my …
Two technicians have come to my residence to fix my broken internet connection and I still can’t connect to the internet over the course of a month and a half. Awful excuse for an internet company, you get what you pay for. Spend a little extra and go with someone reliable. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY.
I’d give this company 0 stars if I could. After 4 phone calls each holding for an hour and giving up, I have reached my limit with NuLink. The only reason I had their service was because there were no other options 2 years ago.
I have been paying over $50 for NuLink’s supposedly fastest express Internet service, yet it has always been very slow, sometimes as slow as “dial up”. Almost every time they send a contractor to fix one of my neighbor’s problems with their …
Internet service is terrible. I am paying for 250MB service, and am actually getting less than 100MB service. Also, service cuts in and out. Also, don’t try to contact either customer service or tech support. I have been on hold over 40 …
Slow internet and frequent outages. If you have a problem, be prepared to wait. Online / streaming apps aren’t compatible with anything. Yeah, AT&T and Comcast aren’t local and will rip you off, but internet that works is better than no internet at all
Been with them almost 30 years. Still very good but getting bigger is giving me a feeling of not being as important as a customer as it use to be. They now have turned into a money gubbing don’t care about their customers big provider like all the rest. What a shame.
We have had Nulink for many years, because there is not much to choice from in my neighborhood.
The only good thing I will say about them is when you call numerous times to let …
New installation technician was absolutely awesome!! Thank you, Stewart Carey for your professionalism. For a visit that should have taken 1 hour, you stayed 4 hours and finally got word that the hub information had been entered …
We all fall onto hard times, my WiFi was disconnect after a month and some change of no payment. I called to see how much it would be to have my service reinstated and originally they said $97.00. A week later I call to actually pay, and it …
The worst experience ever custom service keep us on hold for hours what a way to run a business and service the public. Technician showed up work on some type of cable telephone equipment on the road and left us without phone and cable …
Imagine waiting and looking forward for quite some time to watching a live spots event on live TV?
Well, then then imagine how a loyal nulink customer for a decade and a half …
I had problems all of a sudden with online gaming through my PS4. Chat type issues. Called PS4 numerous times, checked forums for the issue, and never could get any resolution. Finally was able to speak with Troy (level 2 tech) who took …
Been trying for two weeks to reach someone over the phone, no luck. Went to the office, no one there and u sign on the door saying to call. Again, never answers. I’ve left several emails, no reply. There is seemingly no way to cancel this service. I’ve already switched to a dulifferent company and will just stop paying the bill.
The customer care is great, kind people and always willing to help. I have been at the office 3 times and always outstanding service. Last time I was attended even after 5 pm. …
I cannot stand this company and if their was any other provider for my area I would switch in a heartbeat. But I have to say that I spoke to someone today that brought in some rays of sunshine to Nulink. Her name is Dominique!!! SHE IS …
Other than the things here people have already said, the fact that they provide no way to turn in equipment other than going to their little hole in the wall store is horrible. All major cable companies allow; and most provide packaging …
I just got a 58% increase in my Direct tv which caused it to go from 58 to 100 per month w/dvr and 300 channels With a promotion it is back down to 70. I go on line to check out your prices and I have to call to get a price and I waited …
Nulink is an overall disappointment. Customer service started out great for me in the beginning (probably because I was new money to them) and over time has become one rude conversation after another. They don’t want to help you or credit …
The “high speed internet” most of the time is like the old dial up system and WOW is slow to respond to calls. Prior to the change of ownership approximately 2 1/2 years ago Nulink was very responsive. Now you are on hold for long periods of time.
We have had Internet and cable with NuLink for almost a year now and they have been wonderful. We used to have Charter and we were constantly having to call them because of Internet issues or programs freezing or depixelizing on cable. …
The only service I have with this company is internet. They says it’s 100mb down, yeah maybe for 0.3 seconds a month. The rest of the time it’s like having dialup from 1997. They also conveniently reset my router at randoms times but …
Not professional I guess is the right complaint? We were told our rate wasn’t a promotional one, that it was THE rate (we had the issue before so we asked specifically) and anyway I guess it was a promotional rate because it doubled again. …
Worst experience I have ever had. Customer service reps are rude, the only reason this place is in business is because they monopolize the surrounding neighborhoods and force you to choose their service. Luckily ATT just came to my …
I have been having issues with my Internet service with another company. They had come out several times to troubleshoot the problem but could not fix it. I have been with them for about 5 years. …
I’ve been a customer since Dec 2014. Nulink was one of the only carriers I can get in my area, besides AT&T, which I’ve had numerous customer service issues with in the past. I work from home, so I use my laptop constantly and lose …
We had Nulink when we first moved to Newnan. The equipment looked as if it was from the 1980’s and the service was not much better. I was told by the tech that my equipment was used and not everyone receives new equipment. The same tech …
Contacted NuLink/WOW! for help and support following the self-install instructions for the newly-delivered Arris modem. Everyone was supremely helpful, courteous and respectful. I worked with Giordano (sp?) and Kevin to try and restore the …
Tried calling twice to establish new service. Was on hold for over an hour each time and never spoke to a customer service representative before finally having to hang up. Why would anyone want to establish service with a company that can’t answer the phone for their customers?
If you don’t rely on a reliable internet connection, they may be a good fit for you! I work from home and need reliable service and they are anything but reliable. I have experienced intermittent issues almost the entire time we have had …
If you receive a promo, don’t forget the exact date you need to renew it or you will have to pay extra. Maybe nulink needs to send reminders to renew the promo, since it’s only once a year it’s easy to forget. And if you forget to renew there’s nothing that can remove that extra charge. Customer service is 10/10 though.
This is the cable/ internet company to get…upon moving to our apartment here in Newnan, I called spectrum and they went through getting my order and payment details then set the connection date guess what day came and went so I called …
NuLink Fiber 100mb Internet has been a dream here in Peachtree City. We had AT&T 14mb dsl which dropped weekly and had up and down bandwidth. NuLink brought in fiber to our neighborhood and we got signed up as soon as our contract ended. …
The 3 reviews negative reviews I read must have come from AT&T employees. I have just returned to Nulink from AT&T. They have the most unresponsive customer service I have ever tried to deal with. I am extremely happy with NuLink and was somewhat satisfied with Charter when we lived out in the county.
Internet service drops out about 6 times a day at my home and business. Cable signal is also spotty on most HD channels. I have changed my home to spectrum (a world of difference), but they have me locked into contract at business. Worst …
I moved to a smaller house and do not have coverage with my Wi-Fi through a lot of the house. Techs have been out here many times and always blame the last person who came out. I’m paying for extra gear that’s supposed to help but doesn’t. …
Nulink’s service has not been good, The reception is not very good, the underground cable has been laying on my lawn for 5 months and now they are giving me the same story they told me when I moved into the house. That the process will take …
I have try to call to no avail. I sit there for over 2 hours on hold and I just hang up. This is the worst company in America. and now they are doble dipping and charging me twice and even a late feed. I paid always on time but somehow they …
Best customer service in town! We have been using Nulink since 2009 for our home services and our office also switched over to them back in 2012. No internet provider can be perfect, downtime can always happen. It is however how the staff …
BEWARE! THE MOST UNRELIABLE, UNREALISTIC, UNPROFESSIONAL COMPANY ON PLANET EARTH. if there was a 0 star option that is what I would give them. My internet and cable been out five days and I still don’t have an estimated time that my …
I had Nulink for a few years and had a very frustrating situation during the cancellation process. I needed to cancel service and asked them to cancel it the day I needed it done. I called again the next month and asked them to route the …
Received excellent customer service from Ian who was our in-home Service Technician. He was very knowledgeable and helpful in setting up our new updated equipment and also in training us how to use it. He went over and beyond to make sure we were satisfied customers.
This company has terrible customer service. Do not use them!!! Awful! They ripped off my elderly mom after a tornado hit her home. You will stay on hold for at least an hour anytime you call. Service was also spotty when it worked.
Absolute worst service ever experienced at any business. No cable for a week. On hold for 1.5 hours before the phone hung up. You cannot meet anyone in person at their offices per the sign on the door. Atrocious service to a community that has supported this company for a long time.
Done!! As of today, our internet has been down for the third time this week!! We work from home as well as trying to utilize internet for VL. Not to mention ongoing issues with our cable service. I’ve made multiple calls, techs have been out, over it!!! Canceling our service today!! Oh….and hold times greater than 30 minutes!!
I have called these people multiple times to tell them I was moving and needed to discontinue service on July 31, only to be put on hold and then disconnected over and over and over. I moved weeks ago and I returned my equipment to their …
Seriously wish I could give zero stars! Horrible company… horrible service. I was charged 3 times for one month then told that bc I took too long (3 days!) that I had to pay as a new customer ANOTHER payment and a installation fee for …
The fact that you can’t you get a dang person on the phone or by leaving a message. My bill for Robert Royal is messed up and need to speak to someone about this. I have been trying for 3 whole days and staying on hold forever even at 8:14 …
I cancelled my service two months ago when we moved. We had cable and internet. The cable was ok but the internet service was terrible. Nulink is not an option where we live now, and I can’t say that I am upset about that. Two months …
Horrible customer service!!! They will have you on hold for a customer advocate for over an hour to even speak with someone. I would NEVER recommend calling Nulink or getting them to service your internet or tv for the main reason they WILL …
Major problems with unexplained slowdowns at off peak times. Unusable. Possible DNS issues on their end. POS equipment. Even worse customer service. They don’t return phone calls or offer bill credit when service doesn’t work at all for …
I spoke with Pamela this morning in reference to my bill because I had turned in my Modem but I still was charged for it. She was very helpful and pleasant in adjusting my bill. Only thing is that it seems to take a long time to get to a representative! My wait time was over an hour!!!!
Use NuLink where I work. Going on FOUR weeks of inconsistent phone service. We have lost revenue because our clients couldn’t reach us. One of our staff member’s OWN FRIEND could not get through, so they went somewhere else. They are only …
When the service goes out there’s no notification from the company with an estimate on when it will be working. No one answers the phone. The service goes out frequently, sometimes even on days when there’s no storms. I need reliable internet service while working from home, and I can’t depend on NuLink to be reliable.
Service has declined steadily for several weeks. Was told Nulink got sold. Whatever the reason the connections have been spotty frequently. Now on day 3 with no internet and Nink personnel staffing phones we incredibly rude to my mother in …
I wish there was a way to give a company negative stars. Our connection gets lost every 15 minutes. We have been calling, staying on hold for 18+ minutes and then leaving our info to receive a call back. After doing this half a dozen times …
Nulink sent a new modem, which I didn’t ask for. The email stated I would not see changes in my bill or service agreement as a result of the new modem upgrade. This was not true. I am being charged for the new modem $14 monthly. On …
i pay for the highest internet speed and they are still incredibly slow. i would definitely use another internet provider if i had the option …
I just resumed working from home full time since our school system is now all virtual for the next couple of weeks. I’ve lost sales as a result of the poor service. Also my daughter missed valued time with her teachers this morning. I have …
It took them six months to bury the cable after an initial faulty install slowed my speeds significantly. Had to file a BBB complaint just to get them out to resolve. …
Tried to call a couple of days in a row, nobody ever answered, on perpetual hold. Filled out a contact us sheet, nobody called. Was trying to switch from Xfinity to Nulink but if they cannot respond or answer a phone what will happen if i join them and my service goes out? Things that make you go hmmm.
Worst Customer service ever! I have been on hold for over two hours waiting on customer service after Nulink did a channel reconfiguration 3 days ago. I have been without television ever since. They cant blame this one on Covid or a …
NuLink “no service” . For a company that is in the servic houre business NuLink couldn’t do any worse if they tried. They basically don’t offer any customer service because you just can’t get in contact with them. It’s a waste of time to …
On May 4 I called the office to make a payment on a credit card. After two attempts to use the automated service and being disconnected I decided to call. I was on hold for 39 minutes and 10 seconds before hanging up and trying another …
Just one more reason to cut the cable. NuLink no longer live streams Fox News. Hmmm, I wonder if they carry the other news outlets?
Unfortunately, NuLink is the only physical cable provider for our neighborhood; …
Nightly outages that start anywhere from about 5-10pm and they most of the time don’t come back up and running till the morning and even then there usually an outage between 10am-12pm. It’s a joke of an internet service.
I was told that due to updates, my service would be out from midnight to 6am. I called around 7 and waited for almost an hour, just to be told it will be fixed by 9 am. I waited until a little after 9 am and called back. …
My company has had NuLink internet at least the 3 years that I’ve been in the Coweta area, and through our collective experiences this has been hands down the worst internet provider several of us have ever encountered, including Charter …
As a business owner I would like to warn you to not choose WOW for your services. I have had nothing but terrible experiences with them and it costs me more money than it should have to finally leave them. I had to give one star to even post this review – their customer service is the worst I have ever had.
Nulink sold us out!! Shame on you. Use to be great now it’s some jacked up company. My phone goes in and out. I’ve been through 4 modem because they’re all refurbished. Waiting 1.5 hrs for online help. But they couldn’t help so now i have a …
I like the actual service that NuLink provides. Internet, cable and wifi are beyond any level I’ve ever had. I’ve had zero failures in service within the first 4 months. …
I loved nulink, but I HATE WOW!. They cut off my nulink service a few days before WOW finished setting up, leaving me high and dry when I work and do school from home and need a stable connection. I canceled my service before the billing …
Unbelievably bad customer service. They fouled everything up today. The is was on hold for more than 4 hours and 20 minutes. Then the dingbat I was speaking with had the audacity to argue with me about whether I had any of their equipment …
The internet service has been down since Nulink chose to do an upgrade. They have provided no information to update their customers when things might be resolved. They do not answer the phone….. They do not respond to emails sent to the hep desk. They caused a problem & are simply ignoring the customers who pay for their services.
Abysmal service. I have my business phone through them, and it’s been down three times this month: first for five days, then again for two days, and now I’m down again two days and counting. They’ve closed the local office, so I can’t reach anybody about the problems without waiting on hold an hour with their national office.
I have an extensive tech background and can tell you nulink is the same as the other cable services. The quality of your signal depends on YOUR equipment. Get a brand name cable modem and router and it will be connected close to 24/7 like …
I say this with all the conviction I can muster: NuLink is the worst ISP I’ve ever had, and maybe one of the worst ISPs currently available. I’d comment on the sub-par customer service and responsiveness more in detail, but seeing as my …
Used to be Ok but service keeps getting worse with Wow. Now a combination of expensive unreliable with appalling customer indifference. Tornados outed them for having no alternate site. Then Oct 1 they blew up their network making a …
I’ve lived in Newnan majority of my life and we have been customers of Nulink for many years. I must say that they offer not the best internet services for prices that don’t match the services. I wish Nulink wasn’t the only provider my area …
Absolutely abysmal service. It’s one thing to be down 6 days without Internet after an EF4 tornado. By the way, we received a whole $5 credit on our bill. But as of Oct. 1, 2021, it’s been 3 days and counting AGAIN without internet and no …
This review represent WOW pricing and not the representative that worked with me.
Our WOW bill has continued to go up over the last 10 months. We originally paid …
It’s a WOW they are still in business. Was on auto pay for two years now cut off because no payment. Call customer no service on 13th and try to find out why getting billed and no pay letter. Thought had everything worked out but no cut …
Nulink has been unresponsive to emails and over an hour wait times on the telephone for the last 3 weeks. I have been trying to get a payment error corrected for over 2 months. My bank confirmed Nulink received and processed my payment. I …
We have business fiber and the service is down more than it is up. Upload and download speeds are nowhere near what was promised (extreme variances between upload and download speeds when they should be roughly identical). Users have …
If I could provide zero stars I would. I’ve reached out multiple times since the tornado, I’ve received no response. I’ve not received any sort of generic email stating that services are being worked on and I’ve been charged for the entire …
Not a customer but one of your drivers pulled into my drive way. I guess when he realized he was in the wrong place he decided to back out and drive all over my grass. No idea why he/she couldn’t back out straight like they pulled in. It’s …
Pathetic. Internet down going on 10 days and counting. Calls to support go unanswered. Emails to support go unanswered. The payment system for billing is the only thing that works…. Unfortunately my area has no alternative to switch …
called at 9am and waited 45 min for customer rep; they spent another 30 min explaining ‘big deals’ but then asked to run my credit to see if I was a previous customer and whether or not i owed them money or didn’t return equipment; then …
If I could leave zero starts, that would still be way too much. When you pay for a service, you expect it to work ATLEAST the MAJORITY of the time! We have outages atleast 2-3 weekly for bouts of hours at a time! Bill increases nearly …
I continue to have issues with WOW/NuLink. I was on hold for 55 minutes. A representative picked up but never talked to me. I heard everything going on in the home. I heard cursing, …
4.5+ hours on hold for tech support. Days, and days without internet. Zero communication beyond a generic “temporary outage” message on the website.. the only good thing about NuLink is the price… nothing but downhill service since being acquired by WOW.
The absolute worst support I have ever “tried” to work with. I say tried because we have spent multiple hours over the last few days on hold and have not actually worked with anyone. Client has be without internet for days after a NuLink …
I’d love to support a small business but Nulink is easily one of the worst companies I’ve had to work with. Their prices are on par with the large providers such as AT&T or Verizon but the speeds are a lot slower. That wouldn’t be so bad …
I lived in an expensive apartment community in PTC prior to moving to a 3-level condo in Newnan. I had “extreme” wifi in PTC which never delivered as advertised and wasn’t compatible with my smart tv. I thought all issues were over when I …
If I could give WOW less than 1 star, I would.
I moved to Newnan 20 years ago. My internet services was with with Newnan Utilities, then Nu Link took over, and then WOW took over from Nu Link. In all those …
If this is the only provider in your area you’re out of luck, better off with no internet. Atleast then you wouldn’t have to be so frustrated about it everyday ! I can actually play Xbox better on my mobile hotspot than I can connected to …
When I first moved here ~15 years ago they were the only ISP in town. My family would lose internet for an entire week every month. They would never return calls, emails, and even refused to talk to us if we walked into their place of …
They used to be great. Very Personable. You would call and get a person immediately. Now you have to go through 20 prompts and wait an hour. They won’t work with you like they did before. This is what going WOW gets you huh? I have recently …
The internet in Sharpsburg is out yet again.
Of course, when you call, there’s no phone option to report an outage as there should be. …
Now known as Wow…the people at this facility went above and beyond to help me resolve my issue with WoW…I was told by WoW there was not a drop box in my area to return my equipment. They were suppose to be mailing me a return box which …
It was unreasonably difficult to get our internet turned on but customer service is always helpful. Even after we got it turned on an I made a mistake, not realizing it was an error on my end and they still helped me through it. I give only …
This company is a joke I have had them for 22 years and they just keep going up my internet and cable has been off and on for 6 months and my bill continues to rise they will not update any promotions and the customer service is horrible, they even suggested today for me to go to Xfinity what a joke
I down graded my service months ago and it’s still going up every month I went from the bundle and package to the 24.99 then it’s still making me pay 77.99 there are some good customer service reps the guys but the ladies never seems to be any help
Too bad they dont give you a score below 1. Because worst cable company ever. Wish Nulink was still in business. Cable freezes constantly have to reset whole system everytime I turn it on sometimes takes an hour if you can get it to come …