Terrible costumer service, not to mention rude. Internet and streaming services are spotty. Go in and out of service it seams a couple times a week. Lost a customer.
What a joke nobody wanted to wait on me went because they said I had to show up in person to get my bill this month ask for a copy of it couldn’t figure out how to get the copy machine to work asked if they would send it to me still haven’t received it
Reliable service, local support and best prices. You really can’t beat NU-Telecom. Highly recommend them and even better, they are apart of our own community.
I have been using their services for nearly a decade and I’ve hated every day of it. I would highly advise anyone interested in their type of services to look elsewhere because you will find no satisfaction with New Ulm Telecom.
Nuvera is a piss poor service provider. I would highly recommend against going with them. I would rather have no internet for free rather then having no internet and spending an arm and a leg. The customer service their is absolutely terrible as well!
Very helpful, local support & good prices . I have been with NUVERA since 2015 and I am still a customer 3 years later. I love that they are so helpful and very nice . I dont really have any trouble with my Wi-Fi and I have more than 4 devices going at the same time !
Not even 12 hours after our install our devices couldn’t pick up our network on the list of networks in range. It’s unfortunate that this is the only provider to provide internet in our area.
Excellent service, very little downtime. The only thing that would make me happier is the availability of faster internet in my area. But I guess that’s the price I pay for living outside of town. Again, an excellent company!
Very bad internet service don’t work half the time. I am the end of the line and they don’t seem to care about how slow it is. I am trying to run a business of the internet. Thanks to Verizon i can at least have internet when this don’t work. Been hung up on twice today trying to call tech support
Not at all pleased with this company. They came into our area (rural) without any warning – no mail, phone, literature left on our door, etc. They drove bulldozers across my property, cut into my burm and tore it us (don’t know how we are …
The only reason we have Nuvera is because it’s the only provider for our area. I get frustrated on a daily basis because our internet stops working and devices disconnect. I go to school mostly online and it’s almost easier to go somewhere …
I had a very positive experience with NuTel in New Ulm. The install technician arrived on time, and made sure I knew how to operate all equipment before he left. When I had a question a week later and called in the technician on the phone …
We had to get a new router and after following all the instructions provided, we still didn’t have an internet connection. Nuvera Tech helped us get thru the entire process. He was professional, very helpful and knowledgeable. A+ SERVICE! Thank you!.
Rates and speeds should be updated to reflect 2018, not 2008. How is 3 Mbps even available anymore and how can you justify the price for that speed? We could move to 7 Mbps but our price would go to $70 a month. Really, 7 Mbps for $70? It …
Absolutely inexcusable! My family is paying for the very fastest service, but far too often it is either extremely limited or just cuts out for hours on end! Telecom, if you care about your customers AT ALL, you will make sure that EVERYBODY has functional service!
As a business owner who works well past midnight they almost always have issues past 12. 7 of the last 10 days (over the span of 4 months) that I have burned the midnight oil I have had extreme internet outages.
I’m no one to say many negative post but on the phone…..the service was what caused me to cancel my 14 years of business with them. In the store they are incredibly kind but the bad taste stuck in my mouth. Seems every September the …
From signing up to now, service has been exceptional! Our dog had ripped our connection out of the wall and Nuvera has a service tech out later that day to fix our internet! Very friendly and time efficient. Office staff is very accomodating as well 🙂 Happy I chose Nuvera!
They never answer their phone. You can leave a message and they don’t called you back. They have an after-hours answering service that answers the phone. They are really nice but when you leave a message with them they still don’t call you …
Terrible service constant Wi-Fi problems and when call to get help they either don’t respond or try and charge you very money hungry still haven’t had help
Horrible wifi and no solutions to our issues. We currently have the top tier wifi and it only works on the bottom level of our house, not the 2nd story. Our explanation was that it is a stucco house…. well our neighbors xfinity signal …
Internet service has been awful since day one. Customer service has been even worse. The lady who gave me her card when we first signed up never answered any of my calls or emails, we didn’t get the $50 credit we were supposed to get in the …
Nuvera – keeps raising prices every time I turn around. Now they are threatening to charge $2.50 per month for paper billing starting December 1st. I have had enough and will be cutting the cord today!
Customer service by phone was FANTASTIC! Got my account information clarified/corrected within minutes. The representative was so pleasant. Appreciated NOT having to sit in a ‘call queue’ for up to an hour as I have in the past with a different provider! Only down side was that I was charged a fee for the help.
Because I’m a long-haul truck driver I put my TV service to “sleep” because I’m not home enough to make it worthwhile. Well, time goes by and I received a bill from a collection service for $450, not realizing or forgetting this service has …
Internet provider
The internet is garbage
Great service
Ok.
The installer was great!
Constant connection issues.
Fast response time!!
Worst company horrible service and customer service!!!!!!!
Great service . Flexible and accommodating.
Greatp place amazing customer service
Actually get the speeds you pay for…
Cuts out occasionally but less often than my previous service.
Terrible service and difficult billing structure.
Great team at Nu-telecom. Everyone is so nice.
Good internet and fast hook up
I have always had good service from Nu-Telecom!
Worst customer service experience i have had in quite awhile and considering i work in the field that is pretty sad.
No Hispanic channels,also very expensive.
They are the only option for internet in our area. Still DSL very slow at times.
I called to set up service. They took down my information and told me they would call me back in an hour. Never heard a word and its been weeks..
Quick curtious customer service . Very helpful good prices and grt coverage
Over all very pleased with service. Customer service is easy to talk with, they even corrected a billing mistake with no extra charges.
Terrible costumer service, not to mention rude. Internet and streaming services are spotty. Go in and out of service it seams a couple times a week. Lost a customer.
They are horrible…. We recently got a “heavy duty” WiFi router and we have had it for a week and its already broken and doesn’t work!
What a joke nobody wanted to wait on me went because they said I had to show up in person to get my bill this month ask for a copy of it couldn’t figure out how to get the copy machine to work asked if they would send it to me still haven’t received it
Reliable service, local support and best prices. You really can’t beat NU-Telecom. Highly recommend them and even better, they are apart of our own community.
I have been using their services for nearly a decade and I’ve hated every day of it. I would highly advise anyone interested in their type of services to look elsewhere because you will find no satisfaction with New Ulm Telecom.
Nuvera is a piss poor service provider. I would highly recommend against going with them. I would rather have no internet for free rather then having no internet and spending an arm and a leg. The customer service their is absolutely terrible as well!
Fix your WiFi strength or I’m moving to a different one honestly. If don’t do it your business will literally shut down because of the reviews.
Very helpful, local support & good prices . I have been with NUVERA since 2015 and I am still a customer 3 years later. I love that they are so helpful and very nice . I dont really have any trouble with my Wi-Fi and I have more than 4 devices going at the same time !
Not even 12 hours after our install our devices couldn’t pick up our network on the list of networks in range. It’s unfortunate that this is the only provider to provide internet in our area.
Amazing Customer service, amazing technicians. I would like to see lower prices, and lower install, transfer fees
Excellent service, very little downtime. The only thing that would make me happier is the availability of faster internet in my area. But I guess that’s the price I pay for living outside of town. Again, an excellent company!
Very bad internet service don’t work half the time. I am the end of the line and they don’t seem to care about how slow it is. I am trying to run a business of the internet. Thanks to Verizon i can at least have internet when this don’t work. Been hung up on twice today trying to call tech support
Not at all pleased with this company. They came into our area (rural) without any warning – no mail, phone, literature left on our door, etc. They drove bulldozers across my property, cut into my burm and tore it us (don’t know how we are …
The only reason we have Nuvera is because it’s the only provider for our area. I get frustrated on a daily basis because our internet stops working and devices disconnect. I go to school mostly online and it’s almost easier to go somewhere …
I had a very positive experience with NuTel in New Ulm. The install technician arrived on time, and made sure I knew how to operate all equipment before he left. When I had a question a week later and called in the technician on the phone …
Might actually be the most cloistered ISP I have ever encountered. Post-factual thinking and information technology make bad partners. …
We had to get a new router and after following all the instructions provided, we still didn’t have an internet connection. Nuvera Tech helped us get thru the entire process. He was professional, very helpful and knowledgeable. A+ SERVICE! Thank you!.
Rates and speeds should be updated to reflect 2018, not 2008. How is 3 Mbps even available anymore and how can you justify the price for that speed? We could move to 7 Mbps but our price would go to $70 a month. Really, 7 Mbps for $70? It …
Absolutely inexcusable! My family is paying for the very fastest service, but far too often it is either extremely limited or just cuts out for hours on end! Telecom, if you care about your customers AT ALL, you will make sure that EVERYBODY has functional service!
Poor responses to requests. I work in the IT field and this business is notorious for unreliable service and sub-par customer satisfaction. …
As a business owner who works well past midnight they almost always have issues past 12. 7 of the last 10 days (over the span of 4 months) that I have burned the midnight oil I have had extreme internet outages.
I’m no one to say many negative post but on the phone…..the service was what caused me to cancel my 14 years of business with them. In the store they are incredibly kind but the bad taste stuck in my mouth. Seems every September the …
From signing up to now, service has been exceptional! Our dog had ripped our connection out of the wall and Nuvera has a service tech out later that day to fix our internet! Very friendly and time efficient. Office staff is very accomodating as well 🙂 Happy I chose Nuvera!
My experience with NU-Telecom has all been favorable. When my phone needs a battery they not only have it, but install it for me. …
They never answer their phone. You can leave a message and they don’t called you back. They have an after-hours answering service that answers the phone. They are really nice but when you leave a message with them they still don’t call you …
Terrible service constant Wi-Fi problems and when call to get help they either don’t respond or try and charge you very money hungry still haven’t had help
Horrible wifi and no solutions to our issues. We currently have the top tier wifi and it only works on the bottom level of our house, not the 2nd story. Our explanation was that it is a stucco house…. well our neighbors xfinity signal …
The worst internet provider I have ever had to deal with. The customer service is horrible.
Internet service has been awful since day one. Customer service has been even worse. The lady who gave me her card when we first signed up never answered any of my calls or emails, we didn’t get the $50 credit we were supposed to get in the …
Nuvera – keeps raising prices every time I turn around. Now they are threatening to charge $2.50 per month for paper billing starting December 1st. I have had enough and will be cutting the cord today!
Customer service by phone was FANTASTIC! Got my account information clarified/corrected within minutes. The representative was so pleasant. Appreciated NOT having to sit in a ‘call queue’ for up to an hour as I have in the past with a different provider! Only down side was that I was charged a fee for the help.
Because I’m a long-haul truck driver I put my TV service to “sleep” because I’m not home enough to make it worthwhile. Well, time goes by and I received a bill from a collection service for $450, not realizing or forgetting this service has …