NV Energy proudly serves Nevada with a service area covering over 44,000 square miles. We provide electricity to 2.4 million electric customers … See more
Really? I’m on hold for 20 min, finally get a hold of someone to make a payment arrangement, and I get transferred to another answering system??? Reps can’t take payments over the phone, are you kidding me??? 🚮 …
Every time there’s an update I lose my Face ID and have to reset my password I try to keep passwords similar to what they were before. However this is annoying and causes be grief in about an hour to two hours of lost time trying to call in.
I saw on the news today that everyone is also reporting higher bills and you guys said to call to work with you. We have been calling and asking for help also asking why our bill is so high and all your employees say is idk we can’t help you. You guys are a scam and liars I am ashamed you are the only source of energy.
How about calling NV Energy Customer Service to speak with a Rep-alive human🤗, rather than to hold the phone, you can request a call back that’s hold your place in line, ok🤔it told me it would call me back in a 1 hour securing my place in …
ive been calling for about a week to start services. had to push back move in date because NO ONE answers or reply’s to email. i would 10 hr shifts so i thought maybe if my sister calls she’ll get someone to answer. This is very …
Monopoly power company. They are the only option for this city. They keep hiking prices up. No one can afford to live here or keep the lights on anymore.
5 ☆ for Annabelle,employee 31502,
from Customer service, is wonderful!
Helpful, intelligent,fast, understanding my situation,finding best solution. 5 ☆ for Annabelle!!!
Victoria ZI
It pains me to leave a review like this. In the not too distant past I wrote to the CEO to thank him for the exemplary service I received from one of his employees (Kelly, if I remember correctly). Their Call Center is now so horribly, …
The worst experience ever. They don’t reply to phone, they ask to share ID per email that is a major security issue, they ask you to open in account by visiting an office. They need to learn that we are in 2022. My worst energy company experience in 7 years. And of course no competitor can be selected. Russian monopoly?
I have probably one of the highest light bills during the summer, and I live in a 2 bedroom mobile home. Don’t quite understand why; but maybe because of my older appliances. They don’t appear to have a seniors help program. I do get there call backs.
Website is severely lacking. No discernible/ useful information. No phone number to call and ask questions about outages. I am literally less than 1/2 a block away from the main Sahara office and they have power while my entire neighborhood does not.
horrible setup, impossible to get through on the phone. staff are just robots repeating the same stupid corporate policy, like a broken record. since they are a monopoly, all they care about is payments. worst utility company i have seen.
It’s very difficult to get through the automated system and actually speak to someone. If you get the opportunity to and request something it usually is not done the first time causing frustration and loss of time from other priorities. The …
Terrible company. It’s insane that a human necessity can have a prescription for monopoly. Customer service doesn’t know what they are doing. Supervisors are cold and DO NOT care about you, NOR are they willing to actually listen and look …
The website is almost nonfunctional. It doesn’t show you an actual copy of your bill. None of the customer service lines are ever open. I had to wait on hold for over 30 minutes and then it just disconnects. No one calls you back and they …
Power was shut off due to owing $20. My roommate and myself are both disabled so power should not have been shut off for that reason alone. We had just paid $100 ,the amount due.to be put on the same amount due each month auto drafted, and …
I left my number to get a call back on a Thurs afternoon. I got a call back Fri afternoon while in the store. They cut out and I couldn’t hear so I hung up. I had to call back and was put on another list to be called back “ in more that a …
(Translated by Google) If I was worried why I didn’t receive my Bill from NNEnergy and I went to their offices and if I could make my payment!! …
KOREY was an amazing help!!! I really appreciate knowledgeable and helpful staff!!
Staff are always Friendly and helpful for walkin services..
Good
Trash
No one answer your calls at all.
Worst customer service in the world
Really? I’m on hold for 20 min, finally get a hold of someone to make a payment arrangement, and I get transferred to another answering system??? Reps can’t take payments over the phone, are you kidding me??? 🚮 …
Been on hold several times today for up to 30 min & then the phone disconnects. Very poor service.
They cut your light even if you give them payments, greedy
Every time there’s an update I lose my Face ID and have to reset my password I try to keep passwords similar to what they were before. However this is annoying and causes be grief in about an hour to two hours of lost time trying to call in.
My energy bill use to be a little ove $100 when I first moved to Vegas, I barely use any extra energy and now my bill is over $300 a month
Their online service is absolutely atrocious. Whoever designed it for them should be fired immediately.
If you are forced to use NV Energy, I would invest in solar and battery backup. You will definitely need it with NV Energy.
I saw on the news today that everyone is also reporting higher bills and you guys said to call to work with you. We have been calling and asking for help also asking why our bill is so high and all your employees say is idk we can’t help you. You guys are a scam and liars I am ashamed you are the only source of energy.
My first time at here, I’m so lucky to see Harley 👍the best service 👍very friendly with customers. 🙏Thank you Harley. …
How about calling NV Energy Customer Service to speak with a Rep-alive human🤗, rather than to hold the phone, you can request a call back that’s hold your place in line, ok🤔it told me it would call me back in a 1 hour securing my place in …
ive been calling for about a week to start services. had to push back move in date because NO ONE answers or reply’s to email. i would 10 hr shifts so i thought maybe if my sister calls she’ll get someone to answer. This is very …
Monopoly power company. They are the only option for this city. They keep hiking prices up. No one can afford to live here or keep the lights on anymore.
5 ☆ for Annabelle,employee 31502,
from Customer service, is wonderful!
Helpful, intelligent,fast, understanding my situation,finding best solution. 5 ☆ for Annabelle!!!
Victoria ZI
It pains me to leave a review like this. In the not too distant past I wrote to the CEO to thank him for the exemplary service I received from one of his employees (Kelly, if I remember correctly). Their Call Center is now so horribly, …
The worst experience ever. They don’t reply to phone, they ask to share ID per email that is a major security issue, they ask you to open in account by visiting an office. They need to learn that we are in 2022. My worst energy company experience in 7 years. And of course no competitor can be selected. Russian monopoly?
I have probably one of the highest light bills during the summer, and I live in a 2 bedroom mobile home. Don’t quite understand why; but maybe because of my older appliances. They don’t appear to have a seniors help program. I do get there call backs.
Website is severely lacking. No discernible/ useful information. No phone number to call and ask questions about outages. I am literally less than 1/2 a block away from the main Sahara office and they have power while my entire neighborhood does not.
horrible setup, impossible to get through on the phone. staff are just robots repeating the same stupid corporate policy, like a broken record. since they are a monopoly, all they care about is payments. worst utility company i have seen.
It’s very difficult to get through the automated system and actually speak to someone. If you get the opportunity to and request something it usually is not done the first time causing frustration and loss of time from other priorities. The …
Terrible company. It’s insane that a human necessity can have a prescription for monopoly. Customer service doesn’t know what they are doing. Supervisors are cold and DO NOT care about you, NOR are they willing to actually listen and look …
The website is almost nonfunctional. It doesn’t show you an actual copy of your bill. None of the customer service lines are ever open. I had to wait on hold for over 30 minutes and then it just disconnects. No one calls you back and they …
Power was shut off due to owing $20. My roommate and myself are both disabled so power should not have been shut off for that reason alone. We had just paid $100 ,the amount due.to be put on the same amount due each month auto drafted, and …
I left my number to get a call back on a Thurs afternoon. I got a call back Fri afternoon while in the store. They cut out and I couldn’t hear so I hung up. I had to call back and was put on another list to be called back “ in more that a …