We recently moved in and made the mistake of missing this utility sign-up. However, without any prior notice one of their technicians showed up to shut off our gas the Friday before a holiday weekend. I heard something being fiddled with at …
Called and shut off the gas and they never did Intel I was lat and then they billed me for it being on after I shut it off and there website says that there open 24 hours a day but there not
Even though I’m already signed up with this company, they send someone to knock on my door and try and sell me their services. Solicitors who come and bother me or not a welcome disturbance.
Absolute worst customer service I have experienced. I got two different answers from 5 different people at the company, ultimately leaving me without services because their communication was incorrect. They were completely unwilling to be flexible in order to help me out. So disappointing.
Can’t get a hold of customer service. When I gave my phone number for them to call me, the call was dropped part way and customer service never returned my call.
Waited 5 days for gas to heat the house. Everything is set up and needs a simple flip of a switch. It’s been below 30° the last 2 days, and “nothing can be done”.
I am very frustrated every month I try to pay my bill by phone with my debit card. Every time the system hangs up onme and I end up paying a$2.50 charge to pay mybill thrugh checking. Wht should I be charged because your phone system does not work!?
Cant reach them on the phone half the time, and when you can they charge you extra for not being able to pay your bill. Go auto pay or don’t go at all, bunch of con artists and if i had a way of getting gas through ANYONE else I would.
It would be wonderful is SE Portland has a different gas company that tenants could rent from. Natural gas prices, customer service and overall quality as a company is just a start to your rental experience. Having no other gas options I dreadfully pay rent every month to this excuse for “loyal customer service”.
Polite, but sometimes clueless phone reps. 2 stars for how polite they are on the phone. I called every utility company to transfer service and every one only took 5 min of my time. NW Natural took 4 phone calls over the span of a week to …
Completely clueless phone reps. Customer service reminiscent of Comcast circa 1990. 4 hour service window with no call ahead. Dominoes can deliver a hot pizza in 30 minutes and you can’t do better? It’s 2018. …
SCAM. DISGUSTING SCAMMER BUSINESS WITH NO COMPASSION. Unfortunately this is the only gas company in the area so we can’t switch services. Judy the ‘supervisor’ is rude, cranky and has no customer service finesse.Our card was stolen and we …
Just moved in and two days after we move in the gas is shut off. Call the next day which was a wednesday and set up new account. We have had no gas now through the weekend and they tell us the soonest they can come is Wednesday. That’s over …
Horrible rigid customer service and draconian rules! My auto-payment has been declined twice due to the lost or stolen debit card that I replaced. I am not able to use ANY card to make a payment for a year. They told me they sent me a …
If I could rate zero stars I would. First off the customer service is terrible. You wait 15 minutes to talk to someone and multiple times I’ve been disconnected by their automated system forcing me to call back only to have to rewait that …
Winter wonderland, house at 35°F, hubby and wife with pneumonia, no heat… thanks to “in order to turn the gas back on” the elderly who doesn’t live there currently has to call NW Natural Customer Service so that the people living there …
Gas services were turned on November 2014, services were turned off in early March 2015 (I stopped using the gas in January). In my closing bill they added a “Warm Rate Adjustment Fee” of $20.10, the explanation was that the WARM program …
Didn’t received any notice, guy cam out knock on my door, then posted note the shut of gas same day. Cost me 100 dollars to turn it back on. No other utility does it cost 100 to turn back on. Very upset. This is theft at its finest.
No heat in my home 19 degrees out side and and the temperature in my home just keeps going down. It is below 40 degrees. My window time is from now till 11:59 tonight. Keep in mind the call went in at 8:30 this morning. We have 4 kids …
We needed to transfer payment from a previous tenant to us and they needed to inspect the unit in order to transfer the account. They told us that we needed to provide a 15ft ladder in order to get on the roof so I had to go out and get one …
Terrible service. Had them come out to shut our gas off a few months ago owing to a leak, and the guy they sent out to service the issue would not stop stating how much he hates working or otherwise being in our neighborhood (North …
Don’t trust their auto-pay system. Bought a new house, their autopay system failed twice, billed me once, and I got banned for a year. Their deep response: …
Technicians threw their food scraps from their lunch my park strip while they were working on my street. They told me they were feeding the wildlife, but it was whole pieces of food. Very rude.
I had a terrible experience with one of the men that works for this company. And then when I tried to report him for FOLLOWING ME HOME after a traffic incident in my neighborhood, customer service said they don’t know which employee I was …
Our gas was shut off with no notice in 20° weather. We never received a call, email, or letter. After calling NW Natural to figure out what was going on, some guy named “Willa” spoke to us and was extremely rude. He was strangely combative …
Tried to stop service due to moving. Wouldn’t let me do it on line for no explained reason. Called customer service. How about a 91 minute wait estimate!!!! Didn’t even offer a call back option. What terrible service is that?
Never had any issues and love my fireplace. Transferring service was simple when I was renting. I understand my bill and the WARM program. I’ve been on auto pay with no issues. Converted current home from Oil to gas and saving a ton. Agents were able to schedule and put the meter exactly where I indicated.
This company steals from people that rent. Customer Service has no inter-communication Talked to 1st service representative that called about non-payment. I was set-up on autopay and quoted “everything should be fine sorry for the call” …
My auto pay debit card expired and they automatically charged me $15. I got a letter about debit card expiration and resolved situation immediately by updating current debit card. Was not even given a chance to update card, charged a …
Being in the business of selling something that is designed to catch fire, NW Natural takes safety seriously. We detected a slight, occasional odor near a relatively new gas cooktop. They sent a technician who arrived promptly (wearing …
I’ve dealt with their customer service twice in the last year, and they are always very friendly and helpful. If you have an emergency with your furnace during the winter, they will find a company to do the work for you as quickly as …
A well-managed gas utility company, in the Portland Oregon and metropolitan area. They also handle gas for the entire state in certain areas, and are generally a decent company to deal with, and are usually very polite in their customer …
The worst customer service I have ever dealt with. This guy I spoked to cannot help me to send someone to check for a gas leak after an regulator got replaced.. it’s really not that hard to have someone come and check..
We had an issue at an apartment complex we manage in which there was a perceived gas leak. NW Natural jumped into action with 10 technicians and helped us go door to door of 99 apartment homes, twice, on a Saturday to assure everyone that there was no present danger. Hats off to them and their crew for going above and beyond!
Fantastic Customer Service for emergency calls! Called about a gas smell and the tech was at my house within 5 minutes. He checked every connection for a leak and then inspected my furnace, since that was throwing ignition errors. Super …
Worst online payment system ever! No support provided. I have 3 different payment methods set up, but system won’t allow me to select any of them. Tried calling automated system and even though they claim Credit card payment is …
I paid my bill 5 days late after my bank locked my card due to some overblown safety concerns ( I went out of state and used my card at a few rest stops). My account was set for auto-pay and for the first time in my life I missed a payment …
Looks like all the one star reviews are mainly folks that can’t or don’t or don’t know how to pay their bill. Might also be some climactivists railing against one of the cleanest forms of energy available by leaving a bogus bad review. We’ve never experienced an interruption of service.
First incident is when a technician came here to inspect a gas leak at 11pm. He also went the extra mile and checked for leakages outside and marked it with red tape. …
Guy showed up with no notice saying he’s shutting off the gas. Called the number the guy gave me and spoke with a very rude lady. I told her I’m skeptical that there was 0 communication so she continued to tell me they will be shutting it …
Nathan came out to check my worries within minutes of my call to the Eugene office. He was very kind to me as a disabled senior! He was cheerful, and thorough. I had the peace of mind that I need by the time he finished the inspection. He went over and above the usual kind of customer service I expected. Thanks NW Natural!
Told me I have to have either Oregon ID or drivers license to hook up my gas. My appointment with the DMV is almost 2 months away (oct 18th). Woman on phone said to call back then
The online bill paying service did not work unbeknownst to me. This felt like a website error, yet they charged me a late fee. My reoccurring payment randomly stopped working, and when they notified me I paid the bill immediately. However …
On the phone now for an hour (since 5:15 PM PST). Still haven’t reached a person, and I think their hours of operation stopped at 6PM… Just trying to stop service at my old apartment. Unable to so so online. Thankfully, my new place doesn’t use gas.
Had a guy show up at my house out of the blue to shut off gas.
Had to call the company ( I was talking to a lady directly communicating with her supervisor) to be told that there are no payment plans for outstanding bills …
I moved in to my new house In May-27-2022 and didn’t receive the bill statement in my mail so I called them to let them knew. after a month I got the letter in my mail and it said I had to start paying from 03/27/2022. I called them and they said they couldn’t change it. I would like to give ZERO star if I could.
Mark came to my home today to activate my service. Mark was fantastic, the heat hadn’t been used in a long time and the pilot wasn’t lighting. Mark instinctually knew the problem and took apart the system and found a live spider in the …
We recently moved in and made the mistake of missing this utility sign-up. However, without any prior notice one of their technicians showed up to shut off our gas the Friday before a holiday weekend. I heard something being fiddled with at …
wait time 56 minutes at 2:20 pm on a Tuesday.
Horrible service…
Nice building
Morons work here.
Nice people
Good service
Fix your website
It’s a gas Company.
Ok
Not a fan of these people
Horrible.
Great customer service
Great place to work at!
A great place to work!!
The gas company is nice
Great company with amazing people
Good luck getting anyone on the phone…..
Bad experiences, but no choice.
Best gas company in town.
Horrible service. Wish I could use another company.
long wait to talk to representive. No help in setting up auto pay.
Did a survey for oregon lottery! Had a great time!
Very pleased with the prices and customer service we’ve received.
I was there for a meeting. But they were very nice.
Terrible customer service and ridiculous policies. It’s a shame we have no other alternatives to this company.
Very nice customer support. Quick to answer. Knowledgeable. Sadly they were not able to do same day.
I have always loved NWNatural, but I am very mad that they support Cap an Trade! Very Disappointed
Called and shut off the gas and they never did Intel I was lat and then they billed me for it being on after I shut it off and there website says that there open 24 hours a day but there not
They automatically enroll you on their WARM pgm. Total scam, just another way to take hard working people’s money.
Very long wait to reach customer service.
This business is a septic tank.
Got cut off without warning. $100 fee to reconnect. I just moved into my apartment for only few months and was about to pay the bill. SCAM.
Even though I’m already signed up with this company, they send someone to knock on my door and try and sell me their services. Solicitors who come and bother me or not a welcome disturbance.
Why are they increasing my rates while simultaneously poisoning my home? Gross company
Absolute worst customer service I have experienced. I got two different answers from 5 different people at the company, ultimately leaving me without services because their communication was incorrect. They were completely unwilling to be flexible in order to help me out. So disappointing.
A God send. Thank you for your kindness. I am grateful for your help at a difficult time. ❤️
Can’t get a hold of customer service. When I gave my phone number for them to call me, the call was dropped part way and customer service never returned my call.
Waited 5 days for gas to heat the house. Everything is set up and needs a simple flip of a switch. It’s been below 30° the last 2 days, and “nothing can be done”.
I am very frustrated every month I try to pay my bill by phone with my debit card. Every time the system hangs up onme and I end up paying a$2.50 charge to pay mybill thrugh checking. Wht should I be charged because your phone system does not work!?
Cant reach them on the phone half the time, and when you can they charge you extra for not being able to pay your bill. Go auto pay or don’t go at all, bunch of con artists and if i had a way of getting gas through ANYONE else I would.
It would be wonderful is SE Portland has a different gas company that tenants could rent from. Natural gas prices, customer service and overall quality as a company is just a start to your rental experience. Having no other gas options I dreadfully pay rent every month to this excuse for “loyal customer service”.
Polite, but sometimes clueless phone reps. 2 stars for how polite they are on the phone. I called every utility company to transfer service and every one only took 5 min of my time. NW Natural took 4 phone calls over the span of a week to …
Completely clueless phone reps. Customer service reminiscent of Comcast circa 1990. 4 hour service window with no call ahead. Dominoes can deliver a hot pizza in 30 minutes and you can’t do better? It’s 2018. …
SCAM. DISGUSTING SCAMMER BUSINESS WITH NO COMPASSION. Unfortunately this is the only gas company in the area so we can’t switch services. Judy the ‘supervisor’ is rude, cranky and has no customer service finesse.Our card was stolen and we …
Just moved in and two days after we move in the gas is shut off. Call the next day which was a wednesday and set up new account. We have had no gas now through the weekend and they tell us the soonest they can come is Wednesday. That’s over …
Horrible rigid customer service and draconian rules! My auto-payment has been declined twice due to the lost or stolen debit card that I replaced. I am not able to use ANY card to make a payment for a year. They told me they sent me a …
If I could rate zero stars I would. First off the customer service is terrible. You wait 15 minutes to talk to someone and multiple times I’ve been disconnected by their automated system forcing me to call back only to have to rewait that …
Winter wonderland, house at 35°F, hubby and wife with pneumonia, no heat… thanks to “in order to turn the gas back on” the elderly who doesn’t live there currently has to call NW Natural Customer Service so that the people living there …
Gas services were turned on November 2014, services were turned off in early March 2015 (I stopped using the gas in January). In my closing bill they added a “Warm Rate Adjustment Fee” of $20.10, the explanation was that the WARM program …
Didn’t received any notice, guy cam out knock on my door, then posted note the shut of gas same day. Cost me 100 dollars to turn it back on. No other utility does it cost 100 to turn back on. Very upset. This is theft at its finest.
No heat in my home 19 degrees out side and and the temperature in my home just keeps going down. It is below 40 degrees. My window time is from now till 11:59 tonight. Keep in mind the call went in at 8:30 this morning. We have 4 kids …
We needed to transfer payment from a previous tenant to us and they needed to inspect the unit in order to transfer the account. They told us that we needed to provide a 15ft ladder in order to get on the roof so I had to go out and get one …
Terrible service. Had them come out to shut our gas off a few months ago owing to a leak, and the guy they sent out to service the issue would not stop stating how much he hates working or otherwise being in our neighborhood (North …
Don’t trust their auto-pay system. Bought a new house, their autopay system failed twice, billed me once, and I got banned for a year. Their deep response: …
Technicians threw their food scraps from their lunch my park strip while they were working on my street. They told me they were feeding the wildlife, but it was whole pieces of food. Very rude.
I had a terrible experience with one of the men that works for this company. And then when I tried to report him for FOLLOWING ME HOME after a traffic incident in my neighborhood, customer service said they don’t know which employee I was …
Our gas was shut off with no notice in 20° weather. We never received a call, email, or letter. After calling NW Natural to figure out what was going on, some guy named “Willa” spoke to us and was extremely rude. He was strangely combative …
Tried to stop service due to moving. Wouldn’t let me do it on line for no explained reason. Called customer service. How about a 91 minute wait estimate!!!! Didn’t even offer a call back option. What terrible service is that?
Never had any issues and love my fireplace. Transferring service was simple when I was renting. I understand my bill and the WARM program. I’ve been on auto pay with no issues. Converted current home from Oil to gas and saving a ton. Agents were able to schedule and put the meter exactly where I indicated.
This company steals from people that rent. Customer Service has no inter-communication Talked to 1st service representative that called about non-payment. I was set-up on autopay and quoted “everything should be fine sorry for the call” …
My auto pay debit card expired and they automatically charged me $15. I got a letter about debit card expiration and resolved situation immediately by updating current debit card. Was not even given a chance to update card, charged a …
Being in the business of selling something that is designed to catch fire, NW Natural takes safety seriously. We detected a slight, occasional odor near a relatively new gas cooktop. They sent a technician who arrived promptly (wearing …
I’ve dealt with their customer service twice in the last year, and they are always very friendly and helpful. If you have an emergency with your furnace during the winter, they will find a company to do the work for you as quickly as …
A well-managed gas utility company, in the Portland Oregon and metropolitan area. They also handle gas for the entire state in certain areas, and are generally a decent company to deal with, and are usually very polite in their customer …
The worst customer service I have ever dealt with. This guy I spoked to cannot help me to send someone to check for a gas leak after an regulator got replaced.. it’s really not that hard to have someone come and check..
We had an issue at an apartment complex we manage in which there was a perceived gas leak. NW Natural jumped into action with 10 technicians and helped us go door to door of 99 apartment homes, twice, on a Saturday to assure everyone that there was no present danger. Hats off to them and their crew for going above and beyond!
Fantastic Customer Service for emergency calls! Called about a gas smell and the tech was at my house within 5 minutes. He checked every connection for a leak and then inspected my furnace, since that was throwing ignition errors. Super …
Bad customer service and horrible communication.
Late fee for auto pay being changed. The payment was not late but they charged …
Emily in customer service was super helpful and kind. I wasn’t on hold for long and transferring service was easy.
Worst online payment system ever! No support provided. I have 3 different payment methods set up, but system won’t allow me to select any of them. Tried calling automated system and even though they claim Credit card payment is …
I paid my bill 5 days late after my bank locked my card due to some overblown safety concerns ( I went out of state and used my card at a few rest stops). My account was set for auto-pay and for the first time in my life I missed a payment …
Looks like all the one star reviews are mainly folks that can’t or don’t or don’t know how to pay their bill. Might also be some climactivists railing against one of the cleanest forms of energy available by leaving a bogus bad review. We’ve never experienced an interruption of service.
First incident is when a technician came here to inspect a gas leak at 11pm. He also went the extra mile and checked for leakages outside and marked it with red tape. …
Guy showed up with no notice saying he’s shutting off the gas. Called the number the guy gave me and spoke with a very rude lady. I told her I’m skeptical that there was 0 communication so she continued to tell me they will be shutting it …
Nathan came out to check my worries within minutes of my call to the Eugene office. He was very kind to me as a disabled senior! He was cheerful, and thorough. I had the peace of mind that I need by the time he finished the inspection. He went over and above the usual kind of customer service I expected. Thanks NW Natural!
Told me I have to have either Oregon ID or drivers license to hook up my gas. My appointment with the DMV is almost 2 months away (oct 18th). Woman on phone said to call back then
The online bill paying service did not work unbeknownst to me. This felt like a website error, yet they charged me a late fee. My reoccurring payment randomly stopped working, and when they notified me I paid the bill immediately. However …
On the phone now for an hour (since 5:15 PM PST). Still haven’t reached a person, and I think their hours of operation stopped at 6PM… Just trying to stop service at my old apartment. Unable to so so online. Thankfully, my new place doesn’t use gas.
Had a guy show up at my house out of the blue to shut off gas.
Had to call the company ( I was talking to a lady directly communicating with her supervisor) to be told that there are no payment plans for outstanding bills …
I moved in to my new house In May-27-2022 and didn’t receive the bill statement in my mail so I called them to let them knew. after a month I got the letter in my mail and it said I had to start paying from 03/27/2022. I called them and they said they couldn’t change it. I would like to give ZERO star if I could.
Mark came to my home today to activate my service. Mark was fantastic, the heat hadn’t been used in a long time and the pilot wasn’t lighting. Mark instinctually knew the problem and took apart the system and found a live spider in the …