Great company with great customer service. Very professional staff that had all the resources needed to answer all the questions I had. Highly recommend NxGen!
They are scammers. I was told the procedure cost $99 to be charged $625. The charge for the same procedure self pay is $199. Do not do any testing with this company.
Staff was knowledgeable and were able to explain things in laymen’s terms so I could understand the results. Stacey was patient and thoughtful, I will definitely recommend NxGen Mdx to everyone.
Took test on a Thursday- promised 24 hour return- was told they never even sent email out . Missed a large event due to them. Promised only refund of test.
You were all so helpful and kind. Thank you for being gentle with my son and making him feel comfortable when he had to have his test done. We appreciate all that you do!
I had the NIPT test at my OBGYN. They informed me I would be having a healthy baby girl without genetic abnormalities. After my daughter was born, she was diagnosed with Down Syndrome (Trisomy 21). While a positive result would not have …
As a potential new client, I just tried calling into the main HQ to discuss the privacy policies and HIPAA compliance procedures with the VP of Operations, Naveen Kamireddi, whom I was referred to by the Customer Service representative. …
I have been tested there twice, without an appointment. The staff was courteous, kind and helpful. I was in and out very quickly, would highly recommend.
The Holland location needs to change where it is registered as located. I ended up going to the old location and missing my appointment, delaying travel plans. Very frustrating.
I tried to get a real estimate about how much will be the bill… but imposible, i gave all the information about my health insurance, they didn’t give me a decent answer by e mail, i called and the same. So hard to check with Blue Cross ? So hard to say if something it’s not covered BEFORE ? They don’t want to…
I agreed to testing with this business through my doctor’s office. I have had the worst experience dealing with this company and I regret working with them for my genetic testing. It has been a non stop total nightmare. They have unethical billing practices and unhelpful customer service. I would not recommend their services to anyone.
Absolutely awful. I have two insurances – and this company didn’t manage to contact any of those, even more they told me that my secondary insurance is sending me some sort of the check. Just bizzare …
Absolutely the worst customer service. I used Harmony for my first pregnancy and they were super accommodating. NxGen placed a claim to charge me $450 instead of $199 which is the contracted rate with my doctor’s office. Will never use them again.
Went in for a standard pcr test ( covid test ) and got a bill for $200 +
And have called them for months to figure out why but they keep tell me they have to call there Manger and never get back with me
What a SCAM! My labs were sent to them for testing and a few days later I received an email about my bill. When I called to get more information the representative was so rude she just kept saying I owed $149 for a pre-payment and I had to …
If I could give 0 stars then I would. Absolutely TERRIBLE customer service. I would say that most people who want the genetic testing done are concerned that something may come up on the results. Therefore, the customer service should be …
Very fast process – I made an appt online. When you show up, as long as you are prepared with your confirmation number, you are in and out in no time. Self swab. The setup is a little shabby, but it’s a pop-up clinic, so what do you expect. …
Terrible experience with the desk employees at the Grand Rapids testing location. Treated with disrespect from the moment I entered the building. The man was unhelpful, rude, and left me in tears. Holland location was extremely friendly; I would suggest that you go to that location if you have the choice.
I spoke with Nexgen for a post-analysis consultation. Casey was calm and helpful the whole time. Very professional, polite, and pleasant! It was a pleasure to speak with Casey, and I give my highest recommendation.
I had NXGEN MDX LLC for my wife’s pregnancy genetic panel. I called within a few days asking how much it will cost for each of 2 genetic panels. They said it will cost me around $150 for 2 genetic panel tests. Today I have noticed that they …
I was told by my OB/GYN doctor and my doctors office that NxGen offers a NIPT test for no more than $200 cash, as $200 is the rate the office negotiated with their NxGen rep. My bill was $1400. My Dr. office contacted their NxGen rep, who …
I had a similar experience as several of the previous reviewers. My OB office had a $48 contract rate yet I received several different bills for different amounts (all over $3000). I had two different reps I was dealing with to try to …
After having my access code not work, the Customer Service team dug into it and found they had my date of birth wrong. I was very disappointed with this, but very pleased with the quick corrective action by the Customer Service Rep Aaron Weenum. Great job Aaron! Thanks for your excellent work and timely response!👍 …
This is my 3rd time getting a covid test from NxGen in Holland Mi. My first two experiences were great. Their cleanliness and social distancing was great at their first location. The new location is right next to a really busy billiards and …
Casey, our genetic counselor, was very communicative, personable, and knowledgeable. She explained our test results in a clear and easy to understand way, while addressing our concerns so that our minds could be at ease. Many thanks and we highly recommend.
We had a great Covid test experience for our kids at the outdoor NxGen Grand Rapids facility. It seems that the wind destroyed their canopy at the north east corner of the parking lot so they are operating out of a storage unit and vehicle …
NxGen messed up my lab results and my doctor and I found out 2 months later that they had been wrong. I requested a redo with a different lab but was denied, I had to go through NxGen again. The second time they did my blood test they did …
They tell you to contact within 24 hrs to review billing….but all you get is voicemail when you call (I tried multiple different times throughout the work day)….plus no reply to email 2 days later. I finally got a call back day 2 that …
The process at Spartan Stadium for COVID PCR test was smooth and everyone was very friendly. Registration was also quick and easy. The only feedback I would provide is to inform patients of more actual timeline of results. Twice now we …
Horrible business run by lying scammers, dont come here unless you want to spend literally thousands of dollars on the most basic tests and treatment. You’d be better off without medical help than with these grifters.
Terrible. I did my second NIPT test through them recently for my pregnancy. I talked to a representative who asked if I wanted to pay out of pocket or go through my insurance. My insurance is always more expensive so I always opt out and go …
The absolute worst place to go to for testing. Went to get tested in January when I was sick for a COVID/Flu test. Was quick and easy at the place. Confirmed that there would be no charge to me while I was there. Then months later I receive …
They don’t answer the phone. Don’t return calls. Don’t use the contracted rates with Dr.. Charging ~$3,000 when it should cost $300 is unethical. I’d give 0 stars if I could.
Very bad experience- I am being billed the incorrect amount (my insurance company verified that). So I have called the billing department 20+ times and always get voicemail. How can I ever pay my bill and stop getting a million bills in the mail?
Mariah showed that she really carries about my family. She made the time to review the confusing correspondence with the insurance company and lower the bill balance, line-by-line. She also made time to explain to me how the process works. She could not have been more friendly, professional, or helpful.
One of the worst companies I’ve had to deal with. Was told at the time of testing the self pay price was $249. We paid it. A year later I receive a bill in the mail for $1200, saying that If I don’t pay within 30 days it will be sent to …
I am absolutely blown away at the customer service I received from an employee in the billing department named Mariah! I was very confused and a little frustrated when I first spoke with her about my estimate that I had received through …
Unprofessional and disappointing.
Quick and professional. Thanks
Totally agree with the last review. And very bad customer service.. Very disappointing
Great customer service amazing staff 🙂
I had a very informative over the phone consultation. I enjoyed the experience. Very nice staff
Covid testing no longer free. 79 dollars.
Do not go here for COVID test if you need 24hr result
Great company with great customer service. Very professional staff that had all the resources needed to answer all the questions I had. Highly recommend NxGen!
Got a COVID test in the afternoon and had my results by the next morning. Fantastic service.
Great stuff amazing explanation on test results kool new things learned
Absolutely LOVE them!! Very accurate, very easy to work with, send their reports on a timely fashion.
Keeps billing you 18 months later for bills that were paid at the time of service….. very frustrating.
They are scammers. I was told the procedure cost $99 to be charged $625. The charge for the same procedure self pay is $199. Do not do any testing with this company.
This is one of the most shady labs in existence. Avoid this place. Most positive reviews are probably fake and/or paid for.
Expecting 24 hour turn around, no results for 48 hours and no explanation. Ended up delaying a work trip, completely undependable in my experience.
Staff was knowledgeable and were able to explain things in laymen’s terms so I could understand the results. Stacey was patient and thoughtful, I will definitely recommend NxGen Mdx to everyone.
Took test on a Thursday- promised 24 hour return- was told they never even sent email out . Missed a large event due to them. Promised only refund of test.
Scam company sending bills out for free test!!
You were all so helpful and kind. Thank you for being gentle with my son and making him feel comfortable when he had to have his test done. We appreciate all that you do!
I had the NIPT test at my OBGYN. They informed me I would be having a healthy baby girl without genetic abnormalities. After my daughter was born, she was diagnosed with Down Syndrome (Trisomy 21). While a positive result would not have …
As a potential new client, I just tried calling into the main HQ to discuss the privacy policies and HIPAA compliance procedures with the VP of Operations, Naveen Kamireddi, whom I was referred to by the Customer Service representative. …
I have been tested there twice, without an appointment. The staff was courteous, kind and helpful. I was in and out very quickly, would highly recommend.
The Holland location needs to change where it is registered as located. I ended up going to the old location and missing my appointment, delaying travel plans. Very frustrating.
I tried to get a real estimate about how much will be the bill… but imposible, i gave all the information about my health insurance, they didn’t give me a decent answer by e mail, i called and the same. So hard to check with Blue Cross ? So hard to say if something it’s not covered BEFORE ? They don’t want to…
I agreed to testing with this business through my doctor’s office. I have had the worst experience dealing with this company and I regret working with them for my genetic testing. It has been a non stop total nightmare. They have unethical billing practices and unhelpful customer service. I would not recommend their services to anyone.
Absolutely awful. I have two insurances – and this company didn’t manage to contact any of those, even more they told me that my secondary insurance is sending me some sort of the check. Just bizzare …
Absolutely the worst customer service. I used Harmony for my first pregnancy and they were super accommodating. NxGen placed a claim to charge me $450 instead of $199 which is the contracted rate with my doctor’s office. Will never use them again.
Went in for a standard pcr test ( covid test ) and got a bill for $200 +
And have called them for months to figure out why but they keep tell me they have to call there Manger and never get back with me
What a SCAM! My labs were sent to them for testing and a few days later I received an email about my bill. When I called to get more information the representative was so rude she just kept saying I owed $149 for a pre-payment and I had to …
If I could give 0 stars then I would. Absolutely TERRIBLE customer service. I would say that most people who want the genetic testing done are concerned that something may come up on the results. Therefore, the customer service should be …
Very fast process – I made an appt online. When you show up, as long as you are prepared with your confirmation number, you are in and out in no time. Self swab. The setup is a little shabby, but it’s a pop-up clinic, so what do you expect. …
Terrible experience with the desk employees at the Grand Rapids testing location. Treated with disrespect from the moment I entered the building. The man was unhelpful, rude, and left me in tears. Holland location was extremely friendly; I would suggest that you go to that location if you have the choice.
I spoke with Nexgen for a post-analysis consultation. Casey was calm and helpful the whole time. Very professional, polite, and pleasant! It was a pleasure to speak with Casey, and I give my highest recommendation.
I had NXGEN MDX LLC for my wife’s pregnancy genetic panel. I called within a few days asking how much it will cost for each of 2 genetic panels. They said it will cost me around $150 for 2 genetic panel tests. Today I have noticed that they …
I was told by my OB/GYN doctor and my doctors office that NxGen offers a NIPT test for no more than $200 cash, as $200 is the rate the office negotiated with their NxGen rep. My bill was $1400. My Dr. office contacted their NxGen rep, who …
I had a similar experience as several of the previous reviewers. My OB office had a $48 contract rate yet I received several different bills for different amounts (all over $3000). I had two different reps I was dealing with to try to …
After having my access code not work, the Customer Service team dug into it and found they had my date of birth wrong. I was very disappointed with this, but very pleased with the quick corrective action by the Customer Service Rep Aaron Weenum. Great job Aaron! Thanks for your excellent work and timely response!👍 …
This is my 3rd time getting a covid test from NxGen in Holland Mi. My first two experiences were great. Their cleanliness and social distancing was great at their first location. The new location is right next to a really busy billiards and …
Casey, our genetic counselor, was very communicative, personable, and knowledgeable. She explained our test results in a clear and easy to understand way, while addressing our concerns so that our minds could be at ease. Many thanks and we highly recommend.
We had a great Covid test experience for our kids at the outdoor NxGen Grand Rapids facility. It seems that the wind destroyed their canopy at the north east corner of the parking lot so they are operating out of a storage unit and vehicle …
Mariah deserves 10+ stars!!! Her Customer service was fantastic! She was understanding and completely resolved my issues quickly.
No one ever answer the phone or calls back. Been calling daily with VMs and still nothing
NxGen messed up my lab results and my doctor and I found out 2 months later that they had been wrong. I requested a redo with a different lab but was denied, I had to go through NxGen again. The second time they did my blood test they did …
They tell you to contact within 24 hrs to review billing….but all you get is voicemail when you call (I tried multiple different times throughout the work day)….plus no reply to email 2 days later. I finally got a call back day 2 that …
The process at Spartan Stadium for COVID PCR test was smooth and everyone was very friendly. Registration was also quick and easy. The only feedback I would provide is to inform patients of more actual timeline of results. Twice now we …
Stinks that gov. funds ran out and we didn’t know! Markesha was fantastic on the phone and did what she could for us.
Horrible business run by lying scammers, dont come here unless you want to spend literally thousands of dollars on the most basic tests and treatment. You’d be better off without medical help than with these grifters.
Terrible. I did my second NIPT test through them recently for my pregnancy. I talked to a representative who asked if I wanted to pay out of pocket or go through my insurance. My insurance is always more expensive so I always opt out and go …
The absolute worst place to go to for testing. Went to get tested in January when I was sick for a COVID/Flu test. Was quick and easy at the place. Confirmed that there would be no charge to me while I was there. Then months later I receive …
They don’t answer the phone. Don’t return calls. Don’t use the contracted rates with Dr.. Charging ~$3,000 when it should cost $300 is unethical. I’d give 0 stars if I could.
Very bad experience- I am being billed the incorrect amount (my insurance company verified that). So I have called the billing department 20+ times and always get voicemail. How can I ever pay my bill and stop getting a million bills in the mail?
Stay away from this company!
This is the most inhumane company I have ever come across. Nobody should use their services. …
NexGen: “your estimated bill is $250”
Me: *waits for bill to pay bill* …
Mariah showed that she really carries about my family. She made the time to review the confusing correspondence with the insurance company and lower the bill balance, line-by-line. She also made time to explain to me how the process works. She could not have been more friendly, professional, or helpful.
One of the worst companies I’ve had to deal with. Was told at the time of testing the self pay price was $249. We paid it. A year later I receive a bill in the mail for $1200, saying that If I don’t pay within 30 days it will be sent to …
I am absolutely blown away at the customer service I received from an employee in the billing department named Mariah! I was very confused and a little frustrated when I first spoke with her about my estimate that I had received through …