NYU Langone Health

NYU Langone Health

Established in 1841, New York University Medical Center is a center for health care, scientific research and medical education.

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NYU Langone Health Reviews ( 190 )

  1. (Translated by Google) The attention of this hospital in the emergency area is very bad, the doctors of this hospital (specialists) never follow up on the patients, it is as if they did not care. The customer service from the doctors is …

  2. The most bizarre experience at a hospital, came to drop off food for a patient on a Saturday evening, the security advised I have to get a pass to enter but the front desk had no one sitting making passes, the guard said there’s one person …

  3. Ten years ago today Dr. Tamas Gonda and Dr. John Allendorf saved my life by diagnosing and performing a Pancreatetomy, I’m now a healthy sixty-eight year old man living a full life. Thank you and God bless!

  4. Dr Dorothy A Knutsen is one of the kindest professionals I’ve ever met, she listens, asks the right questions, takes her time and is honest. She is quick to respond and to answer questions as needed. Really appreciate.

  5. Treated for stage 4 lung cancer with multiple brain metastases by Drs. Patrick Kelly, John Golfinos, Bernard Crawford & Roman Perez Soler.
    I’d have to say the care was “fairly adequate” since I was treated in 1999 and …

  6. I received care at NYU’s Langone Medical Center in 2012. NYU’s billing department has the worst customer service and the worst attention to detail that I have ever encountered. NYU’s billing departments are divided into different entities …

  7. The staff here are on the “rough”-er side, and by that I mean ghetto– especially the nurses, aides, and secretaries. It’s hard to navigate the healthcare system when the staff you have the most face-time with completely lack professional …

  8. I believe that is a very racist place to work. I have sent an application and the HR called after 3 months. After the interview the so called representative issued a series of unrealistic requests like collecting the e-mails from …

  9. My son was admitted at the NYU Langone Medical Center epilepsy unit on 10/09/2013. The reason my son was admitted by his doctor was to find out where his seizures was coming from, by provoking a seizure so the doctor could provide the …

  10. went in for a routine physical and was billed almost $1,000 for service that my insurance is supposed to pay. The NYU billing dept incompetence is world class. They won’t call their in-house Doctor to get the charge code since it is not …

  11. I sent a check to cover a payment of a procedure….one day. They cashed the check and credited my account The next day I sent in another check to cover a different statement/procedure. The number on the check was the NEXT check number …

  12. I was feeling very poorly and could barely speak called in to get some information from them to see whether I could just get to the emergency as soon as possible. Firstly the line on here isn’t the correct one and it redirects you by asking …

  13. Best school ever. Highly recommended. I had a great experience being a patient at their dental school. Med Students are smart and know their job. Although tuition is very expensive but it is worthy. Has a very good reputation and offer a good learning environment than some of the SUNY school.

  14. Starting from the telephone system. Wait 30 to 45 minutes before you are connected. Then be transferred to department to department. Leave messages with your doctor or send and email and do not hold your breath. …

  15. The operator #4 is a waist of life. I have been trying to reschedule an appointment for the past half hour and can’ t seem to be able to get transferred to the correct department. Whoever is highering and managing these “operators” that …

  16. I would give 10 stars for the incredible job done by cardiologist Dr. Babaev and his staff on the 5th floor. But the crew on the 3th floor(after procedure) did not deserve even 1 star. Unprofessional, lazy, not caring staff.

  17. I’ve had surgery twice at NYU Langone Medical Center in Manhattan – once elective surgery and once emergency surgery. Both times the surgeries went very well and the medical supervision and care that the hospital provided exceeded my …

  18. Who manages the people at the call centers who take appointments? They should be fired. And then the staff should be fired. And that is only the beginning of this profit driven machine. No care for patients under the guise of patient care. Regrettable choice.

  19. I was diagnosed with a torn artery and discharged. Days later, I was told my condition was life-threatening and never should have been discharged. ER is overcrowded, billing department is nothing short of surly, and I literally almost died coming here. Stay away.

  20. Potentially the most inefficient process I have ever been involved in. Epitomizes ER stereotypes. Could save a lot of money for hospital and time for patients if employees put thought into things. If you go to ER be prepared to wait and be awed by inefficiencies.

  21. Billing department is a joke. Had a small cost share (under $200) for my physician visit. Never sent me a bill. Never sent me payment instructions. Never even made a phone call. I only found out when they sent me to collections. So be …

  22. I left their ER without a diagnosis and was told to see another doctor. I left still in the same pain I arrived with and was unable to attend classes or work for the rest of the week. The bill I received was outrageous, over $4,000 for the …

  23. I spent 4 days in the hospital after my son was born. The doctors at NYU are absolutely amazing but I can not possibly continue writing this review without mentioning the amazing nurses on the labor and delivery floor as well as the post …

  24. Had a horrible experience here. Sat in a chair for almost 12 hours with my mom. First came in as ER patient, sat to be served for about 3 hours. Was told X rays were needed, sat after X rays for another 2 hours. Then was told needed a CT …

  25. NYU LANGONE is an excellent hospital facility
    The nursing staff are great—- competent, caring and expert,
    Highly recommend !

  26. I’m from out of town and I thought New York has the best hospital. Man I was wrong I been throwing up and sever pain and they try to give me Tylenol in pill form I throw that up if I could take pills I would of not come here I’m n so much …

  27. This hospital is the prime example of what quality health care is all about. I’ve been admitted since September 9, 2014 with approximately 3 days to go before discharge. All acclamations to every department I’ve come across during my stay …

  28. Visited radiology center on 2nd floor. Friendly staff but waited over 40 min until finally decided to leave even though I did have an appointment. Not much use for making appointment I guess.
    Very crowded and yet limited waiting space.

  29. Terrible customer service experience@NYU Langone Health on 1st and 55 Brooklyn ny !!!! I took my dad for a GI endoscopy done and a private office they advised me to go to the hospital .I went straight to NYU he got admitted . On Thursday …

  30. I must say the staff could not have been any better and Dr. Glickman is the absolute best. The team is incredible and I cannot thank Dr. Glickman enough for changing my daughter’s life. If there were 100 stars to give in this review I would give 101.

  31. The moment you walk in, the staff look forward to helping you. they even walk you to your destination if it must be. the staff are extremely courteous and respectful that makes it so much easier to walk into a hospital or a facility unaware …

  32. Just do not book any appointment with this hospital by phone! I did the biggest mistake: phoned! and was charged for a no-show that never happened because the doctor moved my appointment and rescheduled it and re-cancelled it. It is the …

  33. By having all my healthcare needs addressed with NYU Langone, I feel as if I have a healthcare team at my disposal 24/7/365. NYU Langone’s doctors provide excellent, individualized and in depth preventative and emergency care. …

  34. This is the worst hospital I have ever had the displeasure of dealing with. The pediatric urologist here has the rudest bedside manner. She called to talk down on me when I questioned why a medication was recommended but never prescribed …

  35. Came here to visit a friend, only one visitor allowed at a time, you are required to wear a mask here, the place was rather quiet when I was here with very few people. This pretty much sums it up for this location, I pray that you should never have to come here again!

  36. Mixed feelings on this hospital. My Uncle had heart surgery that went excellent here, but had insurance and a son in law working for a Hospital branch. My girlfriend who has no insurance, was treated like literal trash by the staff. Talented? Yes (if you have insurance). Compassionate and selfless? No.

  37. Horrible experience at this hospital with the nursing staff on the 10th floor. They were dismissive, did not give me updates only after I complained. Doctors did not include me in my son’s treatment plan as well as did not act on …

  38. I went to NYU for my mom procedure they don’t care patients well. And nurses are little rude.because I was waiting half an hour to get someone bring her outside.

  39. A family member of mine passed away in the emergency room. The staff was excellent, compassionate and empathetic. Everyone from the front desk clerical staff; the nurse and physician who addressed our family; to the patient transport personnel. You were just AWESOME. Thank you for your dedication and commitment to excellence.

  40. Great hospital, the best in the city in my experience. Had my son there 3 years ago, and just last week my wife was taken to the recently opened ER. In and out in less than 2 hours.

  41. I was recently admitted to this hospital for a surgical procedure and I cannot thank the teams of doctors and nurses enough. They truly made sure that I was taken care of and comfortable. I was in tears leaving the hospital because what I …

  42. I go to the dental clinic to take my kids for there appointments the line is long the workers are just standing around talking and when they finally help you they are rude with an attitude then you call the clinic to make an appointment and no one answers the phone they can’t be that busy, unbelievable.

  43. I went to the ER and everyone is so fast. there is no one sitting around just lala gagging. Everyone i came in contact with was so calm friendly and caring. These people really love their job. I will only come here for emergencies. I like …

  44. I had a great experience here. My son had a surgery at the OR here and got transferred to the Pediatrics later on. All the doctors and nurses I met are so nice and caring I almost forgot they are not my relatives or close friends! …

  45. The best hospital of all time the nurses,cna,doctors,can,, staff are really at there best thanks to all nurses in this time in need MAY ALL GOD’S BLESSED them all

  46. Birth of beautiful, wonderful Kid #1 (Kata!) and equally amazing and heart-thumping Kid #2 (Uta)–if this hospital does nothing else throughout the course of all future history, the fact that this much JOY JOY JOY came from this one place …

  47. The service was ok at best. However, the real reason I am writing this review is to warn others to beware of the docs of this location swindling you for procedures you may not necessarily need, without informing you of the procedure or the …

  48. The worse hospital in history . Bad service , not hands on with patients . Treat Patients poorly . Surgery rating highly don’t recommend. Most of their surgeries take a turn for the worst . I don’t recommend this hospital to anyone

  49. Worst customer service ever. Went in to see a hematologist for medical care and he refused to help me until I started balling my eyes out upon departure. No sense of ethics or compassion what so ever.

  50. Was worst experience I ever had from hospital was taken to emergency room for very sick and robbed by the staff took close to 800 for my pockets and say to have no idea who took it. I would never believe this could happen to anyone in a place like this from there staff

  51. Per an upcoming Achilles tendon surgery, I had to go to the main hospital for standard preop COVID testing. The hospital is incredibly gorgeous, the employees (full time and volunteers) were incredibly helpful and kind, and the COVID testing was very quick and efficient.

  52. I am not affiliated with NYU LH in any shape or form, neither as a client nor a patient. However, one must give heed to the horror stories I am reading in the reviews. It is difficult to digest and harder to swallow. …

  53. This health hospital is great. They were able to spot a serious threat to my body in a matter of minutes. After the diagnosis was confirmed. A plan to make sure, I would be able to receive the best health care possible

  54. Andrew Rubin the “SENIOR VICE PRESIDENT ” of NYU LANGONE HEALTH can put on a facade for the media but i personally have had a horrible experience with this man. He is not a very nice person and does not treat his employees with the respect …

  55. Horrible experience. I am sitting here in pain and have to wait 3 hours just to speak to a dr. I am a cancer patient and unfortunately I have been to many hospitals I have never had such a horrible experience. Avoid going to this ER! I have …

  56. One of the worst hospital in New York City there rating don’t know how they got it out it should be lower way lower at the bottom . From management to Nurses which are the worst in all hospital . I Recommend Colombia over NYU 💯 % …

  57. This is a special place. My son was born here. When my mother had a Cerebral Hemmorage in June they gave her the best care on earth and the nurses in Neurological ICU treated her like she was their own mother. …

  58. Their virtual sick visits are the worst, literally the most pointless experience ever but an awesome way to get more money while putting in little to no work. Don’t even get me started on the horrible MyChart app that has been a pain to find documents in!

  59. This hospital needs better time management. People who visit hospitals are in pain or some sort of discomfort and requires medical attention! I feel like either the hospital can not manage the volume of patients or they just don’t care enough to promptly provide treatment.

  60. My husband was admitted for an infection brought on by lymphedema in his legs. Every one from the janitor to the doctors were amazing. I’ve never been to a hospital that treat a patient so well.

  61. Doctors are good. The billing department is like loan sharks. They will assign you out-of-network physicians and resources without notifying you. And this will cost you thousands of dollars. …

  62. Andrew Rubin has turned his show into a multi hour liberal rant. Non stop taking about masks and trying to get employees of airlines and stores fired… even commenting on how he was going to fight someone on a flight because he is a “very …

  63. The staff who took care of my daughter in the Emergency Room and on the 13 floor of the Kimmel Pavillion were outstanding! Their attention to patient care and professionalism is to be praised. The facility is state of the art and I am grateful for their service!

  64. Doesn’t values patients time, huge lack of coordination between departments. Had a whole day of testing for a clinical trial. First appointment was at 8am. And well all these appointments were scheduled like 3 months ago so feel they had …

  65. HORRIBLE EXPERIENCE!! The Worst!!
    I have to wait in a line of 22 people literally out the door to check (8 Kiosks, 2 people working) in for my appointment, by the time I finally got there they …

  66. Disgusting security and rules that they themselves don’t even follow about visitors. All they do is lie at this place. There policy and rules only go for the visitors to follow but they break the rules. I’m confused you make the rules but don’t follow them.

  67. NYU Grossman School of Medicine; Faculty Group Practice
    I had to go for an x-ray of my right ribs on 7/16/21 in Staten Island. After about 2 x-rays they told me I was done. I said “are you sure?” The technician said …

  68. Worst place ever even for maternity…nurses in recovery are nice ones on the floor are awful rude wake you up every 10 minutes and share rooms with new born even tho empty rooms and during omicron surge not safe at alll especially when I …

  69. This hospital is the only hospital that I trust. They have literally saved my lives many times since I am currently battling stomach cancer. They know their business and this hospital is very well run with so many professionals that I feel relieved just by being there. The hospital food is wonderful and the staff is excellent ❤️

  70. NYU Hospital definitely their service is not so good on May 18 at 5:45 a.m. They took me out of a bed to move to the waiting room after a back surgery. they sat me in a very uncomfortable chair for 7 hours, feeling very cold. I asked a …

  71. I am writing this to thank you Dr. Maureen AIDA, Emergency Physician who took care of me last year just before Covid. I had type A flu, I thought was dying. She and her staff were very compassionate and dedicated. Being an emergency room …

  72. NYC is a tough place to practice medicine unless you can set up a cash-only niche practice that brings in $800 per hour. NYU Langone Health actually takes Medicaid, so you can imagine what sorts of things the administration has to do to its …

  73. Constantly double and triple billing for the same services. Routinely change payment dates and amounts reimbursed from insurance. I’m talking about a consistent pattern of billing discrepancies and multiple, slightly different amounts for …

  74. Went to get a sonogram done for my 6 month old and I arrived 15 minutes before the time I was supposed to arrive. I registered and waited.. and waited.. and waited… an hour had passed and my baby started to get fuzzy. Hour and a half is …

  75. Went to Langone for a colonoscopy. The experience could not have been better. The staff is wonderful. The environment is spotless. The Covid protocols are spot-on. The recovery period is not rushed. It is exactly how hospitals are portrayed in movies about hospitals, where the patient is the only concern.

  76. NYU/LANGONE provides excellent health care. Very clean, strict Covid-19 precautions. Medical staff, nurses and the entire team treats patients with care, concern, respect and the highest degree of professionalism. They respect patients …

  77. Stay away from this place. It’s a robbery. I went to the ER for stomach pain. I just wanted to make sure it wasn’t appendicitis. Doctors are either incompetent or pretend to be because instead of a physical examination they ordered so many …

  78. I’m a Registered Nurse and have been exposed to many different medical institutions in my 20 years experience and this hospital is by far the worst in patient and family satisfaction. Arrangements for my husbands surgery included me staying …

  79. Excellent care and service. Had my mother admitted to the ER for COVID after it began to heavily affect her respiratory system and the staff were extremely diligent and attentive. They were quick to get her properly oxygenated and taken …

  80. Demetrius in patient services was a godsend to our family friend in finding a primary care physician that accepts his insurance in a matter of minutes! Cannot think you are enough!!!!

  81. I recently took one of my family member to Surgery procedure , I did successfully find street paid parking costing me $12 overall 3hr on 30th street 5-8 mins walk to the Entrance, then relaxed in car until I was notified pickup via text …

  82. From the moment I came in to the moment that I am about to leave the Pediatrics ER, I have only got amazing service and help. They were very fast and diligent with everything they did, they provided enough information to us regarding our …

  83. Like most NYC hospitals it can get busy and may be understaffed. However I feel that some of the nurses are overwhelmed by the amount of work and patients they have to tend to. I was in the ER for the flu and bad gastric pains. I don’t …

  84. Thanks to the medical team that helped me keep my leg after a bad accident. Drs. Bernstein, Ross, Louie, and Tejwani and all the the amazing nurses, PAs, technicians, administrators, assistants, ER staff, and many others. You are all outstanding professionals.

  85. I am a patient at the Tisch hospital and my surgery was great, my stay was pleasant and the nurses and doctors are great… 1hr before I was told I’m discharged and need to pick a nursing home to go to on a Saturday morning the social …

  86. EXTREMELY POOR ONLINE SYSTEM AND INTERFACE WITH PATIENTS. I was “assigned” an appointment by an NYU doctor’s office and without my knowledge and consent at when i am unavailable. A week before the appointment I am assaulted by email, …

  87. I wanted to go here for bariatric surgery since I know a bariatric surgeon here who takes my insurance. Turns out, they’re not in compliance with my insurance as a blue distinction center to even do the surgery, so I’d ultimately have to …

  88. Surprise bills are the norm, not the exception with NYU. An outpatient clinic charged me $1,120 for an elective procedure performed during my child’s well-child check. Usual and customary rates for this procedure (we’re in-network) would be …

  89. While most reviews were positive and I don’t discount that some have had a somewhat negative experience, I will confirm that we had the BEST experience EVER.
    My wife was in for what they called an “ outpatient procedure “. Exactly don’t …

  90. The most caring and fast hospital visit I have ever experienced in my life! The nurses are so nurturing, they obviously take their job seriously. Test were done so fast and got results in a timely manner. There was 1 nurse I won’t forget, …

  91. I gave birth here and let’s say I can’t wait to do it again. They were the best 3 days of my life. Everyone was amazing especially the nurses. They deserve all their roses. Everything went smoothly thanks to them. Their professionalism and …

  92. Very easy commute from trains and buses, easy entrance, easy check in, the visitors policy is pretty straight forward. Patient care is perfect, staff is extremely caring🙏🏻. canteen food is 👌👌 ,really reasonable , quality is perfect. They have a contemplation room for prayers. A very good experience here. …

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