Horrible utility company. Rates are high, you pay a “convenience fee” for paying online, there is no automatic payments, and a late fee charge if you go past 5 days from first of month. I’ve just got an email from the building …
Horrible customer service and high water bill .I have lived in the same apartment for 3+ years and our water bill has never been as high as it has in the last year 150 water bill is crazy. We are not home during the day. 2 people live in …
This is such a scam. This company is owned by the same people who own Garden Grove Apartments. Instead of just adding it to the rent, they generated a second company so that rent seems lower. Then they jack up your water bill 🤬 it is also another way for them to collect late fees. I can’t believe this is legal. …
Oates Energy is great to work with. Good customer service is so important when dealing reaching out to a company and OEI is not only professional but also efficient. Everyone is so friendly and helpful. I never have to worry about having my issues addressed. They come highly recommended!
Thank you Elaine for always doing such an outstanding job on our account. I really enjoy working with you and I can definitely hear your smile through the phone! Thank you Oates Energy!
This business is the absolute worst.. constantly overcharging TEN TIMES. When calling to fix it first off, the person couldn’t understand that the Jax zip code was in fact in the USA? Also could not tell us when payments were due, alluded …
Horrible service over all. Most unhelpful with their clients. They’re all agree ripping off their clients with tons of their none sense fees. Most unprofessional staff.
I normally don’t leave customer reviews, but felt this was necessary. I have been a customer for almost a year now and recently noticed that my online account got locked out due to 30 day inactivity without any prior notifications. The …
I absolutely love being employed at Oates Energy as a Client Relations Manager. I have the privilege of working with some amazing communities all over the US and assisting them with their billing needs.
I have been working with Oates Energy for a few years now with excellent response times and customer service. We were with another company until the owner passed and Oates took over the account seamlessly. Any request that I have asked for …
I have had really great customer service at Oates Energy! I have been billed by them for over two years now and I have never had an issue! They are always easy to reach via phone or email and their response time is outstanding. Recently, I …
Absolute garbage company. In addition to having an archaic website, their customer service is about as responsive as a coma patient. I’ve never encountered a business that makes it so difficult for its customers to provide payment. Maybe …
If every company was as efficient as the 2 women with whom I spoke to cancel my service, the world would run so much more smoothly! Mildred Garcia instructed me how to cancel my service and Sherry (don’t know her last name, unfortunately) got it done in seconds! If only! Thank you ladies!!!!
We had some issues with water billing recently. Ms Karen W. took charge of the problem and worked diligently and solved our issues so quickly. She was very professional and pleasant. Thank you for helping us. We appreciate your help in resolving the issues in a timely manner.
Trying to tell me that I used it over 6500gal more than usual. Billing my 3 person household (where one of us is hardly ever home) MORE than what my parents water bill runs for their ELEVEN person household. That’s their showers, nonstop …
Horrible company. Use any other option you have for utility services. I haven’t used their services since June of 2020 and Mildred Garcia from customer service still sends me an increasing bill every month that’s now up to over $1000 and …
Still the Worst company to deal with ever. Yes they do scam tenants. Went through a ridiculous time with them 11 months ago, when they claimed not to have received my check. Now again, they are claiming the same thing and once again I’ve …
Elaine Miller is incredibly swift in her replies, consistently thorough in communication, and extremely friendly. I appreciate all of her help and sincerely hope that she is recognized by Oates for going above and beyond! As a community …
Horrible service and the most difficult time logging on ! I’ve gone through so many passwords! Nobody wants to pay bills, therefore it shouldn’t be a hassle to pay a bill online.
The customer service is by far AMAZING. I’ve had the pleasure of working with Kely S. and Elaine M. They’re both knowledgeable and helpful. If we ever had an issue, they were on top of it. We look forward to continuing our business with Oates Energy.
I had an issue with my water meter transmitter. I am convinced the only reason I got it resolved was due to the dedication and perseverance of Karen Wilson in customer care. The etiology of the problem had nothing to do with Oates, and …
Rebecca Persona was very helpful in helping my friend Carmen M. resolve a Billing situation. She was very respectful and understanding a pleasure to speak to with her.
Spoke with John Bolling on the phone today who was able to solve an issue that previous representatives had not been able to. John went above and beyond. I am very thankful for John’s professionalism, patience, and understanding. Happy customer!
Hello Oats energy and staff. I was recently dealing with some issues related to my final water bill. Mrs Karen Wilson was very attentive and she went that extra mile just to get my bill revised by customer service. She’s amazing!!! Thanks Karen………Samuel Moses
Logging on is so difficult. Every time I have to change my password even if I set it on remember. There’s no need for such security when paying bills. If someone wants to hack my account and pay my bills let them! Serious note nobody should have to reset their password Every time they attempt to log in…
Thank you to Rebecca for her amazing customer service today! Just spoke with her on the phone and she was very patient and understanding in helping me solve an issue I was having. I greatly appreciate her kindness.
I want to take advantage of this moment to thank and highlight the excellent high quality service but even more so the great human feeling that Mrs. Johanna Piña did not expect from your employee. For the first time I felt the need to call …
Carla White, CSR, was wonderful to work with. She answered quickly and efficiently, and more importantly to me, in a friendly way. It was seriously the nicest exchange I have had with someone in customer service in a very long time.
I have been working with Jess for a while now and have had the most amazing experience. She is SO helpful with any silly questions I may have, and always responds in a timely manner! She makes my life much easier, and I cannot thank her enough!
Thanks to Johanna for her excellent customer service. She was very kind and very patient in helping me create my online account. And she was very kind to clarify some doubts I had. We need more people like her
Horrible utility company. Rates are high, you pay a “convenience fee” for paying online, there is no automatic payments, and a late fee charge if you go past 5 days from first of month. I’ve just got an email from the building …
Horrible customer service and high water bill .I have lived in the same apartment for 3+ years and our water bill has never been as high as it has in the last year 150 water bill is crazy. We are not home during the day. 2 people live in …
This is such a scam. This company is owned by the same people who own Garden Grove Apartments. Instead of just adding it to the rent, they generated a second company so that rent seems lower. Then they jack up your water bill 🤬 it is also another way for them to collect late fees. I can’t believe this is legal. …
Johanna was unprofessional, rude and very unwilling to help. I had to call back after she disconnected… to call and speak to another person!!
Oates Energy is great to work with. Good customer service is so important when dealing reaching out to a company and OEI is not only professional but also efficient. Everyone is so friendly and helpful. I never have to worry about having my issues addressed. They come highly recommended!
One of the most professional and ethical companies I’ve ever worked with!
I’ve been working with Oates Energy now for over a year. And I have found …
Thank you Elaine for always doing such an outstanding job on our account. I really enjoy working with you and I can definitely hear your smile through the phone! Thank you Oates Energy!
This business is the absolute worst.. constantly overcharging TEN TIMES. When calling to fix it first off, the person couldn’t understand that the Jax zip code was in fact in the USA? Also could not tell us when payments were due, alluded …
Horrible service over all. Most unhelpful with their clients. They’re all agree ripping off their clients with tons of their none sense fees. Most unprofessional staff.
I normally don’t leave customer reviews, but felt this was necessary. I have been a customer for almost a year now and recently noticed that my online account got locked out due to 30 day inactivity without any prior notifications. The …
I absolutely love being employed at Oates Energy as a Client Relations Manager. I have the privilege of working with some amazing communities all over the US and assisting them with their billing needs.
I have been working with Oates Energy for a few years now with excellent response times and customer service. We were with another company until the owner passed and Oates took over the account seamlessly. Any request that I have asked for …
I have had really great customer service at Oates Energy! I have been billed by them for over two years now and I have never had an issue! They are always easy to reach via phone or email and their response time is outstanding. Recently, I …
Absolute garbage company. In addition to having an archaic website, their customer service is about as responsive as a coma patient. I’ve never encountered a business that makes it so difficult for its customers to provide payment. Maybe …
If every company was as efficient as the 2 women with whom I spoke to cancel my service, the world would run so much more smoothly! Mildred Garcia instructed me how to cancel my service and Sherry (don’t know her last name, unfortunately) got it done in seconds! If only! Thank you ladies!!!!
Rebecca was very helpful and stayed with me until the problem was resolved. A lovely lady a asset to your company.
We had some issues with water billing recently. Ms Karen W. took charge of the problem and worked diligently and solved our issues so quickly. She was very professional and pleasant. Thank you for helping us. We appreciate your help in resolving the issues in a timely manner.
Sherri was so nice. The best customer service I have ever received.
Trying to tell me that I used it over 6500gal more than usual. Billing my 3 person household (where one of us is hardly ever home) MORE than what my parents water bill runs for their ELEVEN person household. That’s their showers, nonstop …
Horrible company. Use any other option you have for utility services. I haven’t used their services since June of 2020 and Mildred Garcia from customer service still sends me an increasing bill every month that’s now up to over $1000 and …
Karen Fisher was very kind and helpful. If I need help again I’ll definitely ask for her. Thank you.
Still the Worst company to deal with ever. Yes they do scam tenants. Went through a ridiculous time with them 11 months ago, when they claimed not to have received my check. Now again, they are claiming the same thing and once again I’ve …
Elaine Miller is incredibly swift in her replies, consistently thorough in communication, and extremely friendly. I appreciate all of her help and sincerely hope that she is recognized by Oates for going above and beyond! As a community …
Horrible service and the most difficult time logging on ! I’ve gone through so many passwords! Nobody wants to pay bills, therefore it shouldn’t be a hassle to pay a bill online.
The customer service is by far AMAZING. I’ve had the pleasure of working with Kely S. and Elaine M. They’re both knowledgeable and helpful. If we ever had an issue, they were on top of it. We look forward to continuing our business with Oates Energy.
I had an issue with my water meter transmitter. I am convinced the only reason I got it resolved was due to the dedication and perseverance of Karen Wilson in customer care. The etiology of the problem had nothing to do with Oates, and …
Karen was a joy to speak with. Good addition to the team. She’s great, we will always ask for Karen!
Oates customer service department is awesome, everyone I have interacted with is very friendly, knowledgeable and willing to go the extra mile!
Rebecca Persona was very helpful in helping my friend Carmen M. resolve a Billing situation. She was very respectful and understanding a pleasure to speak to with her.
Our condominium association uses Oates Energy for billing. They are great to work with – Shout out to Iris Ramos for always being so helpful!
Ridiculous fees. New customer fee, “admin fee”, “pay through the website fee”. This company is a rip-off. …
The fee’s are outrageous.
Due to a fire, the unit was unoccupied and water was off from February 14 – June …
Spoke with John Bolling on the phone today who was able to solve an issue that previous representatives had not been able to. John went above and beyond. I am very thankful for John’s professionalism, patience, and understanding. Happy customer!
Hello Oats energy and staff. I was recently dealing with some issues related to my final water bill. Mrs Karen Wilson was very attentive and she went that extra mile just to get my bill revised by customer service. She’s amazing!!! Thanks Karen………Samuel Moses
Logging on is so difficult. Every time I have to change my password even if I set it on remember. There’s no need for such security when paying bills. If someone wants to hack my account and pay my bills let them! Serious note nobody should have to reset their password Every time they attempt to log in…
Thank you to Rebecca for her amazing customer service today! Just spoke with her on the phone and she was very patient and understanding in helping me solve an issue I was having. I greatly appreciate her kindness.
I want to take advantage of this moment to thank and highlight the excellent high quality service but even more so the great human feeling that Mrs. Johanna Piña did not expect from your employee. For the first time I felt the need to call …
Carla White, CSR, was wonderful to work with. She answered quickly and efficiently, and more importantly to me, in a friendly way. It was seriously the nicest exchange I have had with someone in customer service in a very long time.
I have been working with Jess for a while now and have had the most amazing experience. She is SO helpful with any silly questions I may have, and always responds in a timely manner! She makes my life much easier, and I cannot thank her enough!
Thanks to Johanna for her excellent customer service. She was very kind and very patient in helping me create my online account. And she was very kind to clarify some doubts I had. We need more people like her