The associates can be seriously rude. Some of them need phone etiquette and customer service training. Almost every time I call I have to talk to someone who has a horrible attitude.
I’ve been doing business with OCCU for 14 years
Diane and Janet are awesome….always helpful and great attitudes!!
I highly recommend them for all your financial needs
Have always recieved fast, professional and friendly service here. When I have called my questions were promptly treated and with concern. I am considering moving all my banking to OCCU.
Excellent attention, very friendly and super fast service, my daughter and I left super happy, they even gave my daughter gifts. Thank you for your attention, I recommend you. …
The worst experience I have ever had with any bank- anywhere. From the moment I walked in the door the first time I was not feeling welcome. I opened accounts anyway. My bad. Less than 1 month later, I closed them both. My debit card never …
I just started with this Credit Union…so far so good. They make you feel like family. Low interest rate on credit cards 7+%…even for cash advance, same rate.They have mobile deposit app and online banking. …
I’ve been a Ocala member for 13 years. They’ve always been very helpful without hesitation, kind, and generous. I love my experience with all of the employees I’ve encountered throughout the years.
People that do right by people should be recognized, I recently went to change cars for my growing family and needed a loan. I was so blessed that I decided to work with this Credit Union. Diane Guinn, the loan officer is professional and …
We have been with the Credit Union for a long time…..checking, savings and loans. Never have I had a problem. I once had a health issue and they worked with me through it…..Diane Guinn has always been helpful and great to talk to….even through the hard times. Thanks Diane.
We would like to give a special thanks to Diane in the loan department. She is very professional and very helpful. Everything that was done was in a timely manner. When we arrived, everything was ready. It was a pleasure to do business at the Ocala Community Credit Union.
Mayra at the credit union in Marion Oaks is incredibly helpful and nice. She has wonderful customer service skills and can tell she is eager learn. She is a great asset to this company.
It is not a bank, is a credit union, much better then a bank. Personalized service, were they know you by name not by account number. Excellent experience. I love it. Diane is really helpful and goes out of her way to do what ever it takes to help you out. The interest paid on your money can’t even compare to a banks. Thanks Diane.
I have worked with both Diane and Vicky for auto loans and the efficient, friendly service they provide makes me want to continue to do business with OCCU! I test drove a car on a Wed night and took it home on a Friday. It truly impressed me how the credit union handled everything so quick and smooth!
Amazing customer service. Janet, Elizabeth and Myra were wonderful
in helping me with an issue with my 91yr old moms account. They went beyond what I expected them to. Great hiring OCCU.
I have been a member of the credit union for over 15 years. The loan officer, Diane Guinn, is an amazing part of what makes that credit union so great. She is always willing to go that extra mile for any member and makes you feel like …
I spoke with Gabby today for assistance and she was very helpful, patient and efficient. She is an asset to your staff. I have bern a credit union member for 30+ years and have been very satisfied with the services received. Your staff has always shown the same professionalism that Gabby displayed today. Thank you.
I have been a member and using Ocala Community Credit Union for almost 20 years. I love that hometown feel where they know me by name, instead of a number. I finance all of my vehicles through them and wouldn’t think of changing that. Diane …
I have been s member of this Credit Union for a long time. When I am at the drive-thru or in the building Gabby is always there with a smile. She is do helpful and kind
A MASTERCLASS IN CUSTOMER SERVICE! Gabby helped me with opening an account the other day & provided world-class service one would come to expect from larger institutions! As I walked into their front lobby, Gabby grabbed my attention and …
They have friendly and helpful staff. Their online banking system is user-friendly and secure. Overall, I have a great experience banking here and would recommend them to anyone looking for banking services.
Good
Amazing Service And Great People
Love it since it is so easy to deal with the people there.
Have been there since 86. They give you at home town ebee though we grow more every
Fast acting tellers. Usually a short wait at the drive thru window.
Staff is very helpful and courteous.I enjoy banking with this location.
I’ve been with them for over 15 years. Simply love them. They have always been there for me.
The associates can be seriously rude. Some of them need phone etiquette and customer service training. Almost every time I call I have to talk to someone who has a horrible attitude.
Not reciprocating with Vystar. Don’t know why they pull up when looking for a Vystar branch near you. Have no issues with this credit union.
Everyone at Ocala Credit Community is awesome! But Vicky K. Is amazing she will always go the extra mile!
I’ve been doing business with OCCU for 14 years
Diane and Janet are awesome….always helpful and great attitudes!!
I highly recommend them for all your financial needs
Have always recieved fast, professional and friendly service here. When I have called my questions were promptly treated and with concern. I am considering moving all my banking to OCCU.
Excellent attention, very friendly and super fast service, my daughter and I left super happy, they even gave my daughter gifts. Thank you for your attention, I recommend you. …
The worst experience I have ever had with any bank- anywhere. From the moment I walked in the door the first time I was not feeling welcome. I opened accounts anyway. My bad. Less than 1 month later, I closed them both. My debit card never …
I just started with this Credit Union…so far so good. They make you feel like family. Low interest rate on credit cards 7+%…even for cash advance, same rate.They have mobile deposit app and online banking. …
I’ve been a Ocala member for 13 years. They’ve always been very helpful without hesitation, kind, and generous. I love my experience with all of the employees I’ve encountered throughout the years.
People that do right by people should be recognized, I recently went to change cars for my growing family and needed a loan. I was so blessed that I decided to work with this Credit Union. Diane Guinn, the loan officer is professional and …
We have been with the Credit Union for a long time…..checking, savings and loans. Never have I had a problem. I once had a health issue and they worked with me through it…..Diane Guinn has always been helpful and great to talk to….even through the hard times. Thanks Diane.
We would like to give a special thanks to Diane in the loan department. She is very professional and very helpful. Everything that was done was in a timely manner. When we arrived, everything was ready. It was a pleasure to do business at the Ocala Community Credit Union.
Mayra at the credit union in Marion Oaks is incredibly helpful and nice. She has wonderful customer service skills and can tell she is eager learn. She is a great asset to this company.
It is not a bank, is a credit union, much better then a bank. Personalized service, were they know you by name not by account number. Excellent experience. I love it. Diane is really helpful and goes out of her way to do what ever it takes to help you out. The interest paid on your money can’t even compare to a banks. Thanks Diane.
I have worked with both Diane and Vicky for auto loans and the efficient, friendly service they provide makes me want to continue to do business with OCCU! I test drove a car on a Wed night and took it home on a Friday. It truly impressed me how the credit union handled everything so quick and smooth!
Amazing customer service. Janet, Elizabeth and Myra were wonderful
in helping me with an issue with my 91yr old moms account. They went beyond what I expected them to. Great hiring OCCU.
I have been a member of the credit union for over 15 years. The loan officer, Diane Guinn, is an amazing part of what makes that credit union so great. She is always willing to go that extra mile for any member and makes you feel like …
I spoke with Gabby today for assistance and she was very helpful, patient and efficient. She is an asset to your staff. I have bern a credit union member for 30+ years and have been very satisfied with the services received. Your staff has always shown the same professionalism that Gabby displayed today. Thank you.
I have been a member and using Ocala Community Credit Union for almost 20 years. I love that hometown feel where they know me by name, instead of a number. I finance all of my vehicles through them and wouldn’t think of changing that. Diane …
I have been s member of this Credit Union for a long time. When I am at the drive-thru or in the building Gabby is always there with a smile. She is do helpful and kind
A MASTERCLASS IN CUSTOMER SERVICE! Gabby helped me with opening an account the other day & provided world-class service one would come to expect from larger institutions! As I walked into their front lobby, Gabby grabbed my attention and …
They have friendly and helpful staff. Their online banking system is user-friendly and secure. Overall, I have a great experience banking here and would recommend them to anyone looking for banking services.