Public health clinic, Ocala Lung and Critical Care Associates, Inc.
Our goal is to make our patients feel relaxed as we answer questions and educate them on their condition, with better management of their health … See more
Seems like this is a trend for this place. Calling and calling, leaving message after message only for no one to ever get back to me. When I do call to talk to the front desk (only to get forwarded to a person who never answers their phone) …
Great Place very professional fast service Lori Muder was answered all my questions went above and beyond to help me . Definitely would recommend they have my loyalty wouldn’t go any where else.
Diagnosed with emphysema and I’m not a smoker. My doctor sent over a request three weeks ago and they never called. I’m still going to go there but not impressed.
I went there back in September for consultation for sleep apnea
My insurance paid for that along with a $50 co-pay I had to pay and I was approved for a sleep test and they put me on a waiting list and here it is January and …
I have had nothing but good experiences with these people. It’s a busy office and the staff has a lot to be responsible for but they have always been courteous and friendly while being business-like.
Well tomorrow being my first appointment after them canceling twice due to my referral running out I am a complicated case I have COPD I am on oxygen and a respirator has multiple fractures to the prednisone use I need a doctor that’s going …
Well you would think that a lung and critical care would be appreciative of a patient that cancels an appointment due to an upper respiratory and coughing illness, but instead they will not reschedule that patient ??? What is up with that?? Really OLCC……
Dr. Kholi is very rude,downright hostile even. The other staff were all very nice but that man needs help with whatever issues he has because its not normal to treat paitents like that. Appalling.
The staff at Ocala critical care n associates are rude disrespectful to family members Dr Bhatt,is rude as well they bully patient n their family members,they determine what you have before you are even checked out by them which is unethical in it’s self
Tried for 4 day to make an appointment, can’t even leave a message for that department so I left at least 6 messages for the PA and still haven’t received a return call, worse place I’ve ever had to deal with
The first visit was with a Dr.. the next 2 visits were with nurse practitioners, no Dr to be found.. these women have no clue what they are doing and they are doing it illegally… In the state of Florida , a nurse practitioners cannot …
i love this office. appointments were easy to get. the staff has always been very friendly and the doctors seem to really care about your concerns. highly recommend
Stay away from Ocala Lung and Critical Care. My dad is desperately in need of assistance. They are reading him his results of his PET Scan. They refuse to let any one in with him. How can you treat people like that. What a way to find out if you have cancer or not. Someone needs to look into this place.
Managing through the very rude office staff is simply not worth the Drs in the office. Dismissive, unhelpful, untimely, unconcerned. Patient is not a priority by staff and it is not kept secret.
I have nothing but the highest praise for these folks. The best word I can use: responsive. No matter what I need, I can get it easily. It’s like everyone there knows you. On some occasions I see an NP instead of the doctor and feel …
I had lung cancer in 10/18. Dr. Gogineni is my doctor. Dr. Gogineni was very prompt in scheduling my testing and surgery. I would recommend Dr. Gogineni for any lung and breathing issue. Thank you Dr. Gogineni, I am cancer free currently.
The billing department is horrible. They never tell you the correct amount that you owe. They wait a few months and then hit you with a huge bill because they entered it wrong. This has now happened a few times. They are very rude about it. The doctors and nurses are great though.
The absolute worst place i ever had to deal with on the phone. They are rude, arrogant and basically obnoxious. I have have disconnected and intentionally put on hold. Told i cant have an appt with my reg doctor. After my primary doc called …
I have been taking my brother to see Dr. Raj for near a year now. He recently (7/06) had a lung biopsy, we still have not gotten results. He is bedridden now (8/18) and unable to get to an appointment. It has become clear that he and his …
My wife and I arrived 10 minutes early for an appt at 0945. After waiting 1 hour and 35 minutes we had to leave for another appt. No attempt was made by the staff to inform the patients in the waiting room for the delay. When an …
I had a sleep study done there ,Mike was the technician and was very patient and knowledgeable,
He mad an otherwise uncomfortable situation fun and easy for me. When I arrived …
The people who answer the phone, in addition to putting you on hold for a long time, are very uncommunicative and not very pleasant, they cancel your appointments without notifying you and they make appointments for you when the authorization is already closed and they do not notify you either.
Really poor patient/customer service. A number of years ago I was referred here for my sleep apnea needs. I had an appointment and showed up on time. After waiting a hour in the waiting area I left and did not go back for years until I was …
My experience was very good w/them. Dr. Raj went over my records very slowly and carefully. I really felt Dr. Raj took the time to seriously check the health of my lungs. The office was also very good, timely, caring and very nice. No long wait times. Quite the opposite. Each time I was there I only waited in the lobby a few minutes.
While Dr. Gogineni is very personable and caring, the staff leaves much to be desired. I’ve been trying to get a CPAP equipment prescription renewal for two weeks. The equipment supplier’s faxes and my phone calls go unresponded to and I’m …
It is such a pleasure to find a doctors office that completes my day. The doctor take the time to explain everything and give you confidence in your care. The office personnel are friendly but professional, where they make you feel you are …
The worst office staff I have ever seen! Husband had lung biopsy and pneumonia and was given medication. One week later my husband couldn’t get out of bed due to severe pain. I called office to let the Dr know and was told by the …
Terrible experience at this place. Multiple visits rescheduled. 1st sleep study cancelled due to it being scheduled after the referral expired. 2nd sleep study scheduled at wrong location-had to drive across town 25 minutes away. 3rd …
I have been a patient of theirs for about two years, I have COPD and have been hospitalized a few times. This last time was the worst I was in ICU for three days, then another nine days, then a week in Rehab. Called for an appt was told …
I saw Lori Muder, ARNP today and she was very helpful. It was only a 1 year check up but she explained everything well and made some recommendations regarding my treatment. The office did an excellent job in following safe distancing and …
Let me add to the long list of terrible reviews… My wife was just in there office. She suffers from pretty severe asthma. she works for an area fire rescue and isn’t in terrible shape at all physically. The doctor instead of wanting to …
I’ve been coming here for years everyone is always so polite and courteous and helpful Dr Raj is outstanding and his staff is most excellent 👍👍👍👍👍😁😁😁😁😁✌️👌 …
Update: so I been going here for about 5 month’s I have had asthma for 33 years but recently been having pressure in my chest. My last visit they told me to come back in 6 months for a follow up and told me they didn’t know what is wrong …
For two years my husband has been going there he has had a problem with his lungs for over 2 years. “Experts” has put him off stating they would watch what’s happening for 6 months and in another 6 months and then another 6 months,.etc. …
The staff was very rude and disrespectful. They showed no empathy or compassion. I’m going through a very concerning time in my life and dealing with things that I have knowledge of so when I go to a care specialist I expect them to …
Less than zero stars – if only that was possible! My doc sent a referral in early July. I made multiple follow up calls, multiple holds – with the phone logs to prove it. Every call, they said they had the referral, just needed to get info …
The first sleep study went well so I thought, until the tech who was sick at the time of my visit, gave me a viral infection. The tech was constantly sneezing and coughing the entire time. The second bad thing was they cancelled my second …
This is the worst specialist I have ever taken my husband to. After calling for weeks and finally getting an appointment, the doctor cancels it so he can go on vacation. Finally after another month of waiting, they won’t even let my husband …
Just wanted to say that I was called to reschedule an appointment. I called back to reschedule. The phone was answered on the third ring and I was placed on a brief hold. The associate promptly rescheduled with me. The call was less than five minutes.
How dare these people use an offshore India based answering service to screen calls. I am a pharmacist trying to call about a patient safety issue and I have to talk to someone in a different country first when I dial a local number and then have them pass a message along and don’t get a call back. Supremely unprofessional.
Terrible Costumer service rude unprofessional nasty attitude receptionist. Don’t leave a message. With person picking up the phone. Because there person your trying to reach will not get the pass down or notes I had a appointment. …
I’ve been seeing Dr Gogenini for 4 years at the old address and I thought he was a good doctor and worth the long drive to his practice. However, this rating is based on my experience at his new office. The last 3 times, (1st for 6 …
My husband had a confirmed appointment. He showed the reeptionist the confirmation on his phone and his reply that he would be there. They still insisted he did not have an appointment. This seems to be their current operating MO. Would avoid if at all possible.
DO NOT GO HERE. Find another doctor. They are understaffed and will keep moving your appointment back while you wait and suffer. Go to Gainesville or The Villages because this is a practice on paper only. They are also extremely rude and the facilities are broken down.
my ex wife had been treated with dr edward seez, who tore her esophagus, puncture her lung, ended up in hospice. terrible and dr did not report his fatal error.
The person answering the phone spoke so fast and at the same time put me on hold, I didn’t know if I was calling the right number. Called to confirm an appointment, put on hold for 5 minutes, gave the person my stepfather’s name, could not …
I have positive visits with Doctor Raj. The front staff is very friendly, the assisting staff of Dr. Raj are very nice, informative and act like I matter. Dr. Raj always explains things thoroughly and I have been his patient for years as …
Your health care is not their priority in any way shape or form. In December I called 14 times to try and get a replacement nebulizer machine. This was over a period of a few days and not once did I ever get a return phone call. …
What is the point in making an appointment months in advance if a day before your appointment the office calls and cancels. Then tells you they don’t have anything sooner until 2 months later. If your office is canceling the appointment you …
One star is giving them too much credit. Four and a half months to even get to speak with someone on the phone. HOURS spent on hold. Being told on December 27th that they can’t make you an appointment because their January book isn’t open. …
Seems like this is a trend for this place. Calling and calling, leaving message after message only for no one to ever get back to me. When I do call to talk to the front desk (only to get forwarded to a person who never answers their phone) …
Very busy office but always efficient.
Have been seen here for few years now…..great staff.
Good Staff and Service, Better Equipment.
All I really want to say is find another place to go, you may die before even getting tested or diagnosed!
No experience with this place I did call multiple time s after 8am just to get a message saying it’s after hours when page says open at 8
This the worst Dr. office you can never get anyone on the phone and if you do they always want to direct you to the wrong person.
Waiting over an hour for an appointment.
Refuses to see my wife in the office…keeps se ding her to the emergency room. THEY keep referring he back to the doctor…
Great Place very professional fast service Lori Muder was answered all my questions went above and beyond to help me . Definitely would recommend they have my loyalty wouldn’t go any where else.
Diagnosed with emphysema and I’m not a smoker. My doctor sent over a request three weeks ago and they never called. I’m still going to go there but not impressed.
So glad Stephanie is back! Dr. Kohli and Dr. Andrew are great but Stephanie is above board with knowledge and personality.
I went there back in September for consultation for sleep apnea
My insurance paid for that along with a $50 co-pay I had to pay and I was approved for a sleep test and they put me on a waiting list and here it is January and …
I have had nothing but good experiences with these people. It’s a busy office and the staff has a lot to be responsible for but they have always been courteous and friendly while being business-like.
Well tomorrow being my first appointment after them canceling twice due to my referral running out I am a complicated case I have COPD I am on oxygen and a respirator has multiple fractures to the prednisone use I need a doctor that’s going …
Well you would think that a lung and critical care would be appreciative of a patient that cancels an appointment due to an upper respiratory and coughing illness, but instead they will not reschedule that patient ??? What is up with that?? Really OLCC……
Dr. Kholi is very rude,downright hostile even. The other staff were all very nice but that man needs help with whatever issues he has because its not normal to treat paitents like that. Appalling.
Dr. Kohli has been wonderful. Staff always helpful and all my questions are answered. I have never had any issues
The staff at Ocala critical care n associates are rude disrespectful to family members Dr Bhatt,is rude as well they bully patient n their family members,they determine what you have before you are even checked out by them which is unethical in it’s self
Tried for 4 day to make an appointment, can’t even leave a message for that department so I left at least 6 messages for the PA and still haven’t received a return call, worse place I’ve ever had to deal with
The first visit was with a Dr.. the next 2 visits were with nurse practitioners, no Dr to be found.. these women have no clue what they are doing and they are doing it illegally… In the state of Florida , a nurse practitioners cannot …
i love this office. appointments were easy to get. the staff has always been very friendly and the doctors seem to really care about your concerns. highly recommend
Stay away from Ocala Lung and Critical Care. My dad is desperately in need of assistance. They are reading him his results of his PET Scan. They refuse to let any one in with him. How can you treat people like that. What a way to find out if you have cancer or not. Someone needs to look into this place.
Managing through the very rude office staff is simply not worth the Drs in the office. Dismissive, unhelpful, untimely, unconcerned. Patient is not a priority by staff and it is not kept secret.
I have nothing but the highest praise for these folks. The best word I can use: responsive. No matter what I need, I can get it easily. It’s like everyone there knows you. On some occasions I see an NP instead of the doctor and feel …
I had lung cancer in 10/18. Dr. Gogineni is my doctor. Dr. Gogineni was very prompt in scheduling my testing and surgery. I would recommend Dr. Gogineni for any lung and breathing issue. Thank you Dr. Gogineni, I am cancer free currently.
The billing department is horrible. They never tell you the correct amount that you owe. They wait a few months and then hit you with a huge bill because they entered it wrong. This has now happened a few times. They are very rude about it. The doctors and nurses are great though.
The absolute worst place i ever had to deal with on the phone. They are rude, arrogant and basically obnoxious. I have have disconnected and intentionally put on hold. Told i cant have an appt with my reg doctor. After my primary doc called …
I have been taking my brother to see Dr. Raj for near a year now. He recently (7/06) had a lung biopsy, we still have not gotten results. He is bedridden now (8/18) and unable to get to an appointment. It has become clear that he and his …
My wife and I arrived 10 minutes early for an appt at 0945. After waiting 1 hour and 35 minutes we had to leave for another appt. No attempt was made by the staff to inform the patients in the waiting room for the delay. When an …
I had a sleep study done there ,Mike was the technician and was very patient and knowledgeable,
He mad an otherwise uncomfortable situation fun and easy for me. When I arrived …
The people who answer the phone, in addition to putting you on hold for a long time, are very uncommunicative and not very pleasant, they cancel your appointments without notifying you and they make appointments for you when the authorization is already closed and they do not notify you either.
Really poor patient/customer service. A number of years ago I was referred here for my sleep apnea needs. I had an appointment and showed up on time. After waiting a hour in the waiting area I left and did not go back for years until I was …
My experience was very good w/them. Dr. Raj went over my records very slowly and carefully. I really felt Dr. Raj took the time to seriously check the health of my lungs. The office was also very good, timely, caring and very nice. No long wait times. Quite the opposite. Each time I was there I only waited in the lobby a few minutes.
While Dr. Gogineni is very personable and caring, the staff leaves much to be desired. I’ve been trying to get a CPAP equipment prescription renewal for two weeks. The equipment supplier’s faxes and my phone calls go unresponded to and I’m …
It is such a pleasure to find a doctors office that completes my day. The doctor take the time to explain everything and give you confidence in your care. The office personnel are friendly but professional, where they make you feel you are …
The worst office staff I have ever seen! Husband had lung biopsy and pneumonia and was given medication. One week later my husband couldn’t get out of bed due to severe pain. I called office to let the Dr know and was told by the …
Terrible experience at this place. Multiple visits rescheduled. 1st sleep study cancelled due to it being scheduled after the referral expired. 2nd sleep study scheduled at wrong location-had to drive across town 25 minutes away. 3rd …
I have been a patient of theirs for about two years, I have COPD and have been hospitalized a few times. This last time was the worst I was in ICU for three days, then another nine days, then a week in Rehab. Called for an appt was told …
I saw Lori Muder, ARNP today and she was very helpful. It was only a 1 year check up but she explained everything well and made some recommendations regarding my treatment. The office did an excellent job in following safe distancing and …
Let me add to the long list of terrible reviews… My wife was just in there office. She suffers from pretty severe asthma. she works for an area fire rescue and isn’t in terrible shape at all physically. The doctor instead of wanting to …
I’ve been coming here for years everyone is always so polite and courteous and helpful Dr Raj is outstanding and his staff is most excellent 👍👍👍👍👍😁😁😁😁😁✌️👌 …
Update: so I been going here for about 5 month’s I have had asthma for 33 years but recently been having pressure in my chest. My last visit they told me to come back in 6 months for a follow up and told me they didn’t know what is wrong …
For two years my husband has been going there he has had a problem with his lungs for over 2 years. “Experts” has put him off stating they would watch what’s happening for 6 months and in another 6 months and then another 6 months,.etc. …
The staff was very rude and disrespectful. They showed no empathy or compassion. I’m going through a very concerning time in my life and dealing with things that I have knowledge of so when I go to a care specialist I expect them to …
Less than zero stars – if only that was possible! My doc sent a referral in early July. I made multiple follow up calls, multiple holds – with the phone logs to prove it. Every call, they said they had the referral, just needed to get info …
The first sleep study went well so I thought, until the tech who was sick at the time of my visit, gave me a viral infection. The tech was constantly sneezing and coughing the entire time. The second bad thing was they cancelled my second …
This is the worst specialist I have ever taken my husband to. After calling for weeks and finally getting an appointment, the doctor cancels it so he can go on vacation. Finally after another month of waiting, they won’t even let my husband …
Just wanted to say that I was called to reschedule an appointment. I called back to reschedule. The phone was answered on the third ring and I was placed on a brief hold. The associate promptly rescheduled with me. The call was less than five minutes.
How dare these people use an offshore India based answering service to screen calls. I am a pharmacist trying to call about a patient safety issue and I have to talk to someone in a different country first when I dial a local number and then have them pass a message along and don’t get a call back. Supremely unprofessional.
Terrible Costumer service rude unprofessional nasty attitude receptionist. Don’t leave a message. With person picking up the phone. Because there person your trying to reach will not get the pass down or notes I had a appointment. …
I’ve been seeing Dr Gogenini for 4 years at the old address and I thought he was a good doctor and worth the long drive to his practice. However, this rating is based on my experience at his new office. The last 3 times, (1st for 6 …
My husband had a confirmed appointment. He showed the reeptionist the confirmation on his phone and his reply that he would be there. They still insisted he did not have an appointment. This seems to be their current operating MO. Would avoid if at all possible.
DO NOT GO HERE. Find another doctor. They are understaffed and will keep moving your appointment back while you wait and suffer. Go to Gainesville or The Villages because this is a practice on paper only. They are also extremely rude and the facilities are broken down.
my ex wife had been treated with dr edward seez, who tore her esophagus, puncture her lung, ended up in hospice. terrible and dr did not report his fatal error.
The person answering the phone spoke so fast and at the same time put me on hold, I didn’t know if I was calling the right number. Called to confirm an appointment, put on hold for 5 minutes, gave the person my stepfather’s name, could not …
I have positive visits with Doctor Raj. The front staff is very friendly, the assisting staff of Dr. Raj are very nice, informative and act like I matter. Dr. Raj always explains things thoroughly and I have been his patient for years as …
Your health care is not their priority in any way shape or form. In December I called 14 times to try and get a replacement nebulizer machine. This was over a period of a few days and not once did I ever get a return phone call. …
Sleep apnea test completed. I need to go on a Bi-pap. Service provider called and wanted to set a time to deliver and set up a C-PAP!!!! …
What is the point in making an appointment months in advance if a day before your appointment the office calls and cancels. Then tells you they don’t have anything sooner until 2 months later. If your office is canceling the appointment you …
One star is giving them too much credit. Four and a half months to even get to speak with someone on the phone. HOURS spent on hold. Being told on December 27th that they can’t make you an appointment because their January book isn’t open. …