I would not give this business a one but that is the lowest I can rank them. The GM is by far the rudest person I have had to deal with. This place is a joke!!!
This place is a scam they have the rudest old bitty running the desk MY WATER GOT DISCONNECTED and it wasn’t even time I don’t get reminder calls cause the same rude old lady didn’t update my number if I could use somewhere else where I live I would I despise this place! If I could leave no stars I would
They should not charge 50.00 when I paid my bill the day after they called. I forgot yes but I called and paid and for them to charge 50.00 is crazy. All they care is getting that money..
If I could leave a negative number I would.. any company that would turn the water off on a widow the same month her husband passed is a special kind of company…
I dread calling this Company every time I have to call. It seems that being rude is a job requirement there. No matter how extra nice I try to be, still rude. Just fed up.
Very rude in person and on the phone. Turned off the water in my neighborhood without notifying anyone. Office staff has little to no connection to the workers. When I called the office, they said they had no idea anyone was working in my neighborhood. Unprofessional.
This is the worst company to deal with. The women in the office are past rude. We try to tell them about a problem but the women want to be rude and argue with us. You can’t talk to stupid people. I would not ever recommend this company to anyone.
Not even worth one star! Refuse me service because last tenants owe $1000 bill they turned over to bankruptcy. My options…..pay $1000 deposit or no water!!! What a joke! No water it is!
Worst. Utility. Ever. Several issues with their online payment service (it’s supposed to be auto pay) have resulted in water being cut off, each time over a $20 bill….and cut off on Friday of a holiday weekend?! Who does that unless you just think it’s funny? If only there were any other options I would take it.
Really rude. Impossible to work with. Terrible customer service and very high. I hate we have to do business with them, but thankful we only have sewer through them. If you have a choice, choose anyone else.
I don’t know what to say about this place no matter what day or time you go in to pay a bill these people here are the rudest workers ever it makes me want to start automatic daft for my bill because I feel like they are angry I’m coming in …
NEGATIVE STARS! IDK WHO THE GERIATRIC LADY IS WHO ANSWERS THE PHONE BUT SHE NEEDS TO BE FIRED! AND HOW ARE YOU GOING TO CHARGE A FEE FOR CUTTING OFF OUR WATER WHEN WE PAID THE BILL AND OUR WATER NEVER GOT SHUT OFF?? -100/10!
Worst utility company ever! Customer service is horrible. Communication is horrible. If I could give them a negative review I would. If you can avoid this water company in any way, do it! Nothing but frustration.
In the 2 years I have lived here we’ve had more water “outtages” than you’d believe. It’s not from non payment of the bill either. Contact them with a query and they are so rude like it’s always your fault. A little courtesy goes a long way
No courtesy call was made even though they claimed the Manager did. I always pay when they called. Sent someone to shut off water, and even though I paid before they did, I still got charged $50 extra. NOT good business ethics
Our water heater has blown several elements due to the sediment coming from this water. Ive tryed to address them about it, and they said Its not their problem! Ive pulled buckets of sediment out of our water tank once last year, and right …
I’m 10 days late on a payment because my card expired and no one notified me that my payment didn’t go through. Then I’m charged a $50 fee to get my water turned back on. Oh and all this while I’ve been without water off and on (more off than on) for a week.
We’ve been using them for 17 years and have been happy with them. Rates have gone up a little but what hasn’t and it’s great water. I’ve had to contact them a couple times over the years and they have been nothing but friendly.
Get up to the drive thru and the lady is talking in her cell phone. Obviously by the conversation it was a personal call. She asked if I had the bill I said no, I’m paying this for my Mom. She said very rudely that I would have to come in. …
Ocoee Utility’s has the worse customer service of any utilities company in Cleveland TN. The manager has a Poor attitude and a unwillingness to admit they are in any wrong doing. Apparently they feel entitled to miss treat their customers because they are the Only provider for your primary residents.
The rudest people I have ever met. I felt like someone told them my name and I was on my way and they got ready for me. But after reading all these reviews I didn’t feel special anymore. I am leaving my mark. I will be going back with …
I share some of the same complaints I see here. It is troublesome that they are a monopoly which gives them no incentive to be customer-focused. We are a captive market. BTW, I started 11 years ago and missed any big deposit requirements, …
One star is too generous for this incompetent business. If you have the option, dig a well. They know you dont have a choice so they treat customers terribly.
I have NEVER had an issue with the people working there. Perhaps the people having issues need to look in the mirror. I have worked 10+ years in customer service. And 90% of the time the issues are with the consumers. Don’t be complaining about the water being turned of if you don’t pay your bill. Common sense.
Honestly, i hate writing poor reviews, but the employee named Nikki (self-claimed acting manager) showed me the lowest level of leadership i have ever witnessed. I was treated solely as a number in their database, hung up on, ridiculed, …
The world’s worst front line customer service award goes to….Ocoee Utility District! This vendor is in desperate need of customer service training. Because they are the ONLY service provider in the area, they must feel above providing a …
Worst utility provider I’ve ever experienced. Customer service is horrible every time I call there. They turn off your water with absolutely no notice, twice in just a few months now. They either “don’t know a truck is out here” or “they …
They suck. The rates have almost doubled in my past 3 years that I’ve been forced to use them, the water is out nearly every month and they never bother to warn anybody or deduct from the bill, and when you call to figure out what’s going …
Worst utility company I have EVER in my life dealt with! The people are ALWAYS rude. My fiance chooses to pay the bill in person due to issues we had with paying online. We have never had a pleasant experience with them! This place is a …
What a scam of a company. Told me when I signed up that I wouldn’t receive my first bill for two months because of the way they do their meter readings. Three months later, I still don’t have a bill. I call them and find out I’m about to …
Have automatic payments set up, one is showing pending on my online banking, the funds are there… turned off water without warning at the end of day and no-one picking up the phone at the office… Update: come to find out, the shut off …
Been autopaying for 3 years. Had a high bill from sprinklers and gardening. Payment fails not because of me but some arbitrary transaction limit. So instead of just doing 2 payments, they mark me late, charge me late fees and then I have to …
After 2 years of paying ahead of time they finally got me this July and disconnected my water. Unfortunately This seems to be common place and a result of their refusal to do anything about changing their due dates being on the 20th of …
Worst customer service ever!! . If there was a chance to give a negative review – I’d do that.
Had a leak at the meter, they finally came out and tagged our door that the leak …
If you’re debating on getting city water through this company ..you better just dig a well …I’ve been fixing up a trailer that my nana owns and I’m pregnant. A family member of mine lived in it but moved out 5 years ago .there’s not a …
The most unprofessional, rude, and contemptible customer service I have ever encountered! This establishment appears to be reveling in their perceived power of being the only supplier for their clients. The board of directors should review …
They are a ripe off! We moved to the other side of cleveland in june. We had the water switched over to the new house.We have been paying our bills for 3 months through their online portal got a phone call today saying we haven’t paid our …
Very rude customer service reps and high prices. If I had a choice, I would have left them years ago. But unfortunately, water service is a monopoly and there are no alternatives outside of drilling a well. I had service with them for 14 …
Hands down worst water in Cleveland. I have lived at my home for 8 years and have replaced 2 complete water facets and shower heads due to the amount of lime and calcium. Can’t wash your cars because they’ll spot. The water taste like …
I have had service with this utility company for several years now. They recently started some utility work on my road to put in sewage lines. I spoke with Tim Lawson at the office the day we received letters advising us of the plans to …
I’ve used them several times just because that’s the kind of water I had to have where I lived but let me tell you they are the absolute worst people to deal with. The ladies that work at the front desk and drive through window are so rude. …
Going to call the Attorney General or seek a class action lawsuit. Try to pay a bill and their new cridit system does not work so the charge you extra for turning it off the next day. Sounds like fraud to me. Always an excuse and treated rudly.
They could care less about there customers. I had mailed payment day after getting in mail. Got on the 15 mailed on 16 and they didn’t get it till Tuesday the 21 bill was due on a Sunday and they are not even open on sundays. They charge …
Can I do half a star???? Water bill keeps getting higher every month but I haven’t had any changes on the amount of water usage we use. Have contacted them but they say there isn’t anything they can do. Customer service is horrible and staff is always rude no matter what.
We’ve only been living in our new house 2 months. Our last water bill was $38, the bill we received today was $390! When I called and talked to them, they said it sounded like we had a leak. We checked under the house, around the property, …
You have to use them if you live in their service area. Their attitude is that they are doing you a favor. It reminds me of most government agencies. Because their is no competition, they can treat you however they want. Their customer service attitude is a 1 out of 10. TERRIBLE customer service and they could care less.
Absolutely the worst customer service that I have ever seen! They know that customers have no other choice for water so they take full advantage to treat everyone as such. Everyone there is exceptionally rude and go out of their way to cause as much havoc as they possibly can for the customers.
Honestly, when we move we will make sure we have another water option. Used the online payment option 4 days ago & now my card is charged but it’s 7pm and I have no water bc it’s been turned off. Called the number 20 x’s and just keep being …
Very rude.
Ain’t it obvious by now?
I’d switch in a heart beat if I could.
if i could give them lower i would
They’ve always treated me well.
Rates are a joke but we just have to pay it
ASOLUTELY NO WATER
HAVEN’T HAD FOR SEVERAL HOURS
AND NOT JUST OUR FAMILY-MANY OTHERS
Wish I was not stuck with Ocoee Utility, I find them rude and never forthcoming or willing to admit when they are wrong.
Awful costumer service. The rudest people I have ever had to deal with. Felt like I was being treated like an idiot the whole time
WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH IN MY WHOLE LIFE!!! IF I COULD USE ANOTHER WATER COMPANY, I WOULD!
Completely unprofessional. If any other option were available I would be using it.
They charge a convenience fee of $1.75 for paying by phone and online.
I would not give this business a one but that is the lowest I can rank them. The GM is by far the rudest person I have had to deal with. This place is a joke!!!
Don’t sand bills
This place is a scam they have the rudest old bitty running the desk MY WATER GOT DISCONNECTED and it wasn’t even time I don’t get reminder calls cause the same rude old lady didn’t update my number if I could use somewhere else where I live I would I despise this place! If I could leave no stars I would
They should not charge 50.00 when I paid my bill the day after they called. I forgot yes but I called and paid and for them to charge 50.00 is crazy. All they care is getting that money..
If I could leave a negative number I would.. any company that would turn the water off on a widow the same month her husband passed is a special kind of company…
I dread calling this Company every time I have to call. It seems that being rude is a job requirement there. No matter how extra nice I try to be, still rude. Just fed up.
Very rude in person and on the phone. Turned off the water in my neighborhood without notifying anyone. Office staff has little to no connection to the workers. When I called the office, they said they had no idea anyone was working in my neighborhood. Unprofessional.
This is the worst company to deal with. The women in the office are past rude. We try to tell them about a problem but the women want to be rude and argue with us. You can’t talk to stupid people. I would not ever recommend this company to anyone.
Not even worth one star! Refuse me service because last tenants owe $1000 bill they turned over to bankruptcy. My options…..pay $1000 deposit or no water!!! What a joke! No water it is!
Worst. Utility. Ever. Several issues with their online payment service (it’s supposed to be auto pay) have resulted in water being cut off, each time over a $20 bill….and cut off on Friday of a holiday weekend?! Who does that unless you just think it’s funny? If only there were any other options I would take it.
Really rude. Impossible to work with. Terrible customer service and very high. I hate we have to do business with them, but thankful we only have sewer through them. If you have a choice, choose anyone else.
We didn’t receive a bill or phone call disconnected the water and now are charging a 50 $ reconnect fee . Rude customer service
I don’t know what to say about this place no matter what day or time you go in to pay a bill these people here are the rudest workers ever it makes me want to start automatic daft for my bill because I feel like they are angry I’m coming in …
NEGATIVE STARS! IDK WHO THE GERIATRIC LADY IS WHO ANSWERS THE PHONE BUT SHE NEEDS TO BE FIRED! AND HOW ARE YOU GOING TO CHARGE A FEE FOR CUTTING OFF OUR WATER WHEN WE PAID THE BILL AND OUR WATER NEVER GOT SHUT OFF?? -100/10!
Worst utility company ever! Customer service is horrible. Communication is horrible. If I could give them a negative review I would. If you can avoid this water company in any way, do it! Nothing but frustration.
In the 2 years I have lived here we’ve had more water “outtages” than you’d believe. It’s not from non payment of the bill either. Contact them with a query and they are so rude like it’s always your fault. A little courtesy goes a long way
No courtesy call was made even though they claimed the Manager did. I always pay when they called. Sent someone to shut off water, and even though I paid before they did, I still got charged $50 extra. NOT good business ethics
Our water heater has blown several elements due to the sediment coming from this water. Ive tryed to address them about it, and they said Its not their problem! Ive pulled buckets of sediment out of our water tank once last year, and right …
I’m 10 days late on a payment because my card expired and no one notified me that my payment didn’t go through. Then I’m charged a $50 fee to get my water turned back on. Oh and all this while I’ve been without water off and on (more off than on) for a week.
We’ve been using them for 17 years and have been happy with them. Rates have gone up a little but what hasn’t and it’s great water. I’ve had to contact them a couple times over the years and they have been nothing but friendly.
Get up to the drive thru and the lady is talking in her cell phone. Obviously by the conversation it was a personal call. She asked if I had the bill I said no, I’m paying this for my Mom. She said very rudely that I would have to come in. …
Ocoee Utility’s has the worse customer service of any utilities company in Cleveland TN. The manager has a Poor attitude and a unwillingness to admit they are in any wrong doing. Apparently they feel entitled to miss treat their customers because they are the Only provider for your primary residents.
The rudest people I have ever met. I felt like someone told them my name and I was on my way and they got ready for me. But after reading all these reviews I didn’t feel special anymore. I am leaving my mark. I will be going back with …
I share some of the same complaints I see here. It is troublesome that they are a monopoly which gives them no incentive to be customer-focused. We are a captive market. BTW, I started 11 years ago and missed any big deposit requirements, …
One star is too generous for this incompetent business. If you have the option, dig a well. They know you dont have a choice so they treat customers terribly.
I have NEVER had an issue with the people working there. Perhaps the people having issues need to look in the mirror. I have worked 10+ years in customer service. And 90% of the time the issues are with the consumers. Don’t be complaining about the water being turned of if you don’t pay your bill. Common sense.
Honestly, i hate writing poor reviews, but the employee named Nikki (self-claimed acting manager) showed me the lowest level of leadership i have ever witnessed. I was treated solely as a number in their database, hung up on, ridiculed, …
The world’s worst front line customer service award goes to….Ocoee Utility District! This vendor is in desperate need of customer service training. Because they are the ONLY service provider in the area, they must feel above providing a …
Worst utility provider I’ve ever experienced. Customer service is horrible every time I call there. They turn off your water with absolutely no notice, twice in just a few months now. They either “don’t know a truck is out here” or “they …
They suck. The rates have almost doubled in my past 3 years that I’ve been forced to use them, the water is out nearly every month and they never bother to warn anybody or deduct from the bill, and when you call to figure out what’s going …
Worst utility company I have EVER in my life dealt with! The people are ALWAYS rude. My fiance chooses to pay the bill in person due to issues we had with paying online. We have never had a pleasant experience with them! This place is a …
What a scam of a company. Told me when I signed up that I wouldn’t receive my first bill for two months because of the way they do their meter readings. Three months later, I still don’t have a bill. I call them and find out I’m about to …
Have automatic payments set up, one is showing pending on my online banking, the funds are there… turned off water without warning at the end of day and no-one picking up the phone at the office… Update: come to find out, the shut off …
Been autopaying for 3 years. Had a high bill from sprinklers and gardening. Payment fails not because of me but some arbitrary transaction limit. So instead of just doing 2 payments, they mark me late, charge me late fees and then I have to …
After 2 years of paying ahead of time they finally got me this July and disconnected my water. Unfortunately This seems to be common place and a result of their refusal to do anything about changing their due dates being on the 20th of …
Worst customer service ever!! . If there was a chance to give a negative review – I’d do that.
Had a leak at the meter, they finally came out and tagged our door that the leak …
If you’re debating on getting city water through this company ..you better just dig a well …I’ve been fixing up a trailer that my nana owns and I’m pregnant. A family member of mine lived in it but moved out 5 years ago .there’s not a …
The most unprofessional, rude, and contemptible customer service I have ever encountered! This establishment appears to be reveling in their perceived power of being the only supplier for their clients. The board of directors should review …
They are a ripe off! We moved to the other side of cleveland in june. We had the water switched over to the new house.We have been paying our bills for 3 months through their online portal got a phone call today saying we haven’t paid our …
Very rude customer service reps and high prices. If I had a choice, I would have left them years ago. But unfortunately, water service is a monopoly and there are no alternatives outside of drilling a well. I had service with them for 14 …
Hands down worst water in Cleveland. I have lived at my home for 8 years and have replaced 2 complete water facets and shower heads due to the amount of lime and calcium. Can’t wash your cars because they’ll spot. The water taste like …
I have had service with this utility company for several years now. They recently started some utility work on my road to put in sewage lines. I spoke with Tim Lawson at the office the day we received letters advising us of the plans to …
I’ve used them several times just because that’s the kind of water I had to have where I lived but let me tell you they are the absolute worst people to deal with. The ladies that work at the front desk and drive through window are so rude. …
Going to call the Attorney General or seek a class action lawsuit. Try to pay a bill and their new cridit system does not work so the charge you extra for turning it off the next day. Sounds like fraud to me. Always an excuse and treated rudly.
They could care less about there customers. I had mailed payment day after getting in mail. Got on the 15 mailed on 16 and they didn’t get it till Tuesday the 21 bill was due on a Sunday and they are not even open on sundays. They charge …
Can I do half a star???? Water bill keeps getting higher every month but I haven’t had any changes on the amount of water usage we use. Have contacted them but they say there isn’t anything they can do. Customer service is horrible and staff is always rude no matter what.
We’ve only been living in our new house 2 months. Our last water bill was $38, the bill we received today was $390! When I called and talked to them, they said it sounded like we had a leak. We checked under the house, around the property, …
You have to use them if you live in their service area. Their attitude is that they are doing you a favor. It reminds me of most government agencies. Because their is no competition, they can treat you however they want. Their customer service attitude is a 1 out of 10. TERRIBLE customer service and they could care less.
Absolutely the worst customer service that I have ever seen! They know that customers have no other choice for water so they take full advantage to treat everyone as such. Everyone there is exceptionally rude and go out of their way to cause as much havoc as they possibly can for the customers.
Honestly, when we move we will make sure we have another water option. Used the online payment option 4 days ago & now my card is charged but it’s 7pm and I have no water bc it’s been turned off. Called the number 20 x’s and just keep being …