The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million people annually. The … See more
Today is January 9 2023 I dropped my kid off at school made it to this place at 930 it was crowded I was told by the girl at the front desk with with long black wig to come back at 1:00 they came back the same number of people that was n …
ITS A SHAME THEY ARE SO RUDE TO ANYONE AND ESPECIALLY SENIORS AND ELDERLY.. REMAIN HUMBLE YOU WILL ONE DAY BE A ELDER AND SENIOR.. .SHAME…. VERY UNPROFESSIONAL IF YOU DO NOT WANT TO DEAL WITH PEOPLE YOUR IN THE WRONG PROFESSION .
I came in with my information and got helped the same day they paid 4,326 all I had to pay was 220 they were a big help thank you guys and the staff was friendly and knows what they are doing.
Just because people need help doesn’t mean you treat them bad .It by the grace of God that we have and have abundantly.THEY NEED SOME CARING STAFF TO WORK IN THIS PLACE.
Everyone needs help sometimes. For some of us that’s hard enough. Yet this place has some of the most ill mannered employees who make a hard situation even harder…
Been out of work for a minute never had to get assistance from anywhere their customer service stinks they treat you like Underdog that ass is need to be replaced with somebody that actually want a job
I have applied for energy assistance in November, I have received a letter that they needed all the information that was submitted and even took a hard copy to them, needless to say I still haven’t been approved and in the process of being …
Absolutely horrible staff that will blatantly lie to your face and say that they don’t have your paperwork, make you redo it and still won’t bother to help you. They don’t even care if your lights are off. They still will lie and act like …
If you drive, the parking is horrible. It’s residential so you have to have a pass or you may get towed. The lot there is for employees only. You have to park far and walk. Just not a good place for ppl that need help or assistance with utility bill.
I hope this is worth a 4 -day wait, getting shuffled from room to room, sitting for hours on end. I would rather face a firing squad than have to return another day to this horrible, depressing place. The apathy, incompetence and disorder are incomprehensible.
They never return your call or answer their phones. I have been leaving messages for over a week and they claim to return your call within 24 hours and have never recieved a call back after leaving numerous messages everyday. Baltimore city at its best i guess. Always failing to help those in need.
Actually I want the air a year and a 1/2 ago the people were quite pleasant and they took care of me and I was happy with the result some great organization
Maryland energy assistance helped me out when I was in a bind. Everyone down there is great at what they do, very helpful and very kind. They do not turn their noses up to you regardless of your situation. They try to help get you pointed …
I wasn’t please with them. They had losty paperwork. I had to start the process all over again. Even brought in the receipt of one of there team member’s who signed the paperwork. They couldn’t find it all. Had to go up twice and resubmit all paperwork.
I usally get people names but I just came from the location on bank street. The gentleman was very very helpful and am very thankful for his help. But the YOUNG lady behind the desk is Veryyyyy Verryyy disrespectful this is my second …
I applied months ago.. sent in all paperwork twice and even taken some in twice..with copies..waited for hours..to be called to another room..with no results.. if your lights is not off.. you better calling BGE and making payment …
As one of the data entry operators here, I do not see customers; I just input the applications into the system, to figure out if you need more documentation or if we can process your application the same day. Please remember, you will …
Government assistance programs should be more digital waiting for help is ridiculous and irrelevant we don’t need Government employees anymore because they are too slow for our needs
The business is not open to the public and does not state that on the website wow helpful walked 10 blocks to get there to find them closed to the public. 😩 …
Very unprofessional and it’s sad that the people working there do not want to help people! If someone is applying for energy assistance clearly they need help! We are all human and should be treated as such. No one cares that me and my child will be sitting on the dark due to them
I applied for energy assistance back in early October. Here it is December and I haven’t heard anything back. I check my status online and shows that it’s still being processed by my local agency,etc. I called the office 3 different times …
I got a letter in the mail stating I didn’t turn in the correct paperwork (which I did) so I went in person. After a long wait I was assured I had turned in everything and my application was processing. While I was there, I dropped off new …
First applied in november of 2019 was denied for them not having all papers that was needed thats a lie been fighting with them for over a year now each time saying they dont have the info needed after sending it every way possible I dont …
Certain area was open to the public but not the energy assistance department have to go on line. Or grab an application and make copies of ur documents and drop in there drop box
After not hearing from them in 3 weeks I went to ask about my case I was treated rude and told it could take months I said my turn off was just days away they told me to fill out another application wow
Got denied in November because they clam I didn’t turn in all my paperwork. Reapplied again in December and still no help with BGE bill. Check the status and it just says processing. I’m just curious if they are really helping people.
Usually it’s not too crowded. No nearby parking without a permit though. This particular visit was confusing. I received papers in the mail on 9/3 that were due on the next day (Saturday). Went to office on Tuesday to find it closed to the …
They never help me at all. I’ve been out of electricity for 3 months waiting on them for help saving shoes to answer the phone as well as help me so if a person need help from this place good luck. They won’t help me and my child
I went to Energy assistance in September and I haven’t received any from them. I try calling them and the phone are not working. I have called Bge and they telling me that they haven’t heard nothing from them. It’s almost November it’s crazy . They need to do their job.
The customer service is HORRIBLE!!!! It’s really sad that the people responsible for answering the phone don’t really care about the impact they’re having on peoples lives! They don’t request a call back number. They hang up on you, eat …
The staff was very friendly and helpful. I was not aware that there was no walk in appointment and I tried calling them for almost 2 months on my breaks since I am a phone representative but I had to take off to take care of urgent …
Been applied for ohep services back in june july along with snap. I have been recieved snap but it is now October been checking status had been saying samething since june app recieved being reviewed. All documents sent. I email fax called …
IT IS REPRESENTATIVES DELIBERATELY HANGING UP ON PEOPLE..LIKE AFTER YOU SIT ON HOLD FOR AN HOUR OR MORE..YOU FINALLY GET A REP..AND THEY HANG UP ON YOU KNOWING YOUR GOING TO HAVE TO WAIT TO GET BACK THROUGH..ITS SAD ESPECIALLY WHEN YOUR IN …
Its like they just picked random women to work here. They can never truly answer a question and will most definitely give you the run around. Only good at making copies of your documents. I lost my place in May, apply twice and was told a …
They are unorganized with little to no oversight. It took nearly four months for them to process my application from June 2022. I wrote to the mayor’s office and they sent me to the govern’s office. They contacted me back after two months …
I applied for help back in July because I had a turn off notice for September. I received an extension(very thankful for that) I turned in all my documents they requested twice and just got denied because they stated all the paperwork …
My visit on 10/4/22- Though it was a cold and rainy morning
The workers here showed compassion, understanding and good work ethics. They were professional but not stuffy. Very courteous and kind. I must say I was taken care of very well, thoroughly and efficiently!
Help with electric
Today is January 9 2023 I dropped my kid off at school made it to this place at 930 it was crowded I was told by the girl at the front desk with with long black wig to come back at 1:00 they came back the same number of people that was n …
ITS A SHAME THEY ARE SO RUDE TO ANYONE AND ESPECIALLY SENIORS AND ELDERLY.. REMAIN HUMBLE YOU WILL ONE DAY BE A ELDER AND SENIOR.. .SHAME…. VERY UNPROFESSIONAL IF YOU DO NOT WANT TO DEAL WITH PEOPLE YOUR IN THE WRONG PROFESSION .
I came in with my information and got helped the same day they paid 4,326 all I had to pay was 220 they were a big help thank you guys and the staff was friendly and knows what they are doing.
0convenient location
Takes forever
It is closed
Terrible
Help
Very helpful
Not organized
Helpful
Nice place
Very helpful
Served its purpose
Quick service
Unprofessional Staff
HELP WITH MY BILL
Helpful
Backwards and unorganized
Very helpful
Friendly service
Not organized at all❗❗❗❗❗
Great service
Helpful.
Customer service sucks
Long wait
Great source of assistance
Clean building. Professional people
Planning to visit
Get there early
Very helpful place
Terrible customer service
I was in and out in 15 minutes
Great help with B.G.E.
Professional and detailed site
So great
It was a great experience.
Dose help with BG+E
Terrible custom service.
I moved through fast
They were close.
Crowded but moved fast
They are very helpful
Staff is very polite
Very helpful and insightful
Really. Help. U
It’s the worst place in the World 🌏 🌏 …
Thank you again
Help pay the electric bill at a critical time
Get Help With Energy Bills 5 Stars
The office is inside of the future care building upstairs
their the best with helping people with utilities
They will help u in a crisis
Great help when you need it
I was in a financial bind and energy assistance was right on time
Awesome people…very helpful
Just drop off
There help but, sent be throw a bunch of bull
They never pick up their phone
Long waits. Was very helpful
Very nice not so orderly but not orderly
They help me just like they said they was.
People were very friendly and effective
Always Good to have?n your coner
Great help but long wait.
They need a call center bad phone service
No order what so ever. Tons of people,loud
They have closed this location have to go to communication partnership centers.
They need to have a better way to communicate
Dont go oncridays its closediwent for nothing
You can find help here for your Bg&e bills.
Not right they only take the first 50 people
Everyone is always smiling and so helpful!
Suck….lose all your paperwork gave you start all over again
Man these people are nice and helpful
They only take 50 people an more than that needs help
They always helping people as much as they can
One word, Packed! Get here as early as possible. If not pack a lunch!
It’s always some hassle to get a hold and speak to someone
It’s not enough seating in one part and it’s a long process
Very Helpful and courteous
You can only go here once a year. Get there before 8 a.m.
I guess it’s ok don’t remember going there.
They was very friendly & helpful to us. Thanks 🙏🏾💃😘 …
The person that helped me was great
Location needs to be changed on website. They’re no longer located on North Charles Street.
Everyone needs help sometimes. I got behind in my electric bill and this is the place you can go for help.
Line to long
They was very helpful and short lines
You have to go early because it’s gets crowded. They supposed to be moving.
Can’t say; due to COVID-19 the bldg is close to the public
I called and someone literally picked up the phone and hung up. I am livid as hell. Poor customer service!!!!!
Good place to go if you have health issues
Staff was very proficiently coordinate. Excellent experience for this endeavor.
Terrible I continue to call and no one seems to answer any phone or return calls
Go early they will help but it takes months for funds to come in. Fuel Fund helps same day.
Hate them don’t help you unles you jobless
Be prepared to wait…have all ya documents together..
Denied me with no reason or notice
Trying get call back
It was quite a way but when I got sing Everything was taken care of and the lady was very professional
Even though The wait was long week worth the benifit and additional information on energy resources and credit debit help. 😊 …
Very helpful staff, move very quickly. They have you in and out.
Excellent customer service and very helpful with assistance,and informative.
Help me with my BGE account in full$$$💰💰💰💰 …
Pretty fast & friendly. Just get there before 1:30 , cut off it at 2.
This Place is Definitely Needed to Continue to Help the People of BALTIMORE 😊 & Thank God for Places Like This🙏 …
Do not apply online it’s a set up they will have your paperwork just sitting there
Right now the office is closed to public.
Its located on Maryland ave in Baltimore md. But after applying. Learning a month later i was denied
Poor customers service been trying to get them sice may 30TH NO ONE ANSWERS THE PHONE
Slow be prepared to be here all day…make sure you check online to have everything you need it will prevent u from having to return repeatedly
Very long wait but they were amazing and very polite
Very nice people and they are very helpful. I want to say thank you so much for your help
I appreciate y’all so much 💓 thanks for supporting the east side community …
They have moved and are in different areas of town now. The address are listed below: …
Just because people need help doesn’t mean you treat them bad .It by the grace of God that we have and have abundantly.THEY NEED SOME CARING STAFF TO WORK IN THIS PLACE.
Everyone needs help sometimes. For some of us that’s hard enough. Yet this place has some of the most ill mannered employees who make a hard situation even harder…
I had to drop off very important paper at energy assistance, I put the paper I the drop box.
They NEVER answer the phone
Very helpful and a nice place with people and if that works there especially mrs John Owens
They pick the phone up and hang up how are you supposed to help the community if you’re not even trying to answer the phone
Been out of work for a minute never had to get assistance from anywhere their customer service stinks they treat you like Underdog that ass is need to be replaced with somebody that actually want a job
Maryland energy assistant program the people are friendly nice and they help you out a whole lot thank God form
Bring magazines, bible, phone other things to keep yourself patient with the wait…Its not a super quick process so bring a positive attitude
I have applied for energy assistance in November, I have received a letter that they needed all the information that was submitted and even took a hard copy to them, needless to say I still haven’t been approved and in the process of being …
Tried to file my paperwork office close No way of faxing papers
Trying to keep gas and electricity on
60 year old diabetic meds needs refrigeration
They are helping me the best especially with all this craziness going on I have faith they will help me with my Gas and Electric
Absolutely horrible staff that will blatantly lie to your face and say that they don’t have your paperwork, make you redo it and still won’t bother to help you. They don’t even care if your lights are off. They still will lie and act like …
Phone call VERY HELPFUL and waited on phone while my application was processed!!! Awesome
The process is easy. Staff is friendly and sincerely want to help.
Severely under staffed, not clear on where to go by what time. You can be there ALL DAY , like 8:30-4:00. They never answer the phone or return calls.
People were very nice.i will be going again in near future.
If you drive, the parking is horrible. It’s residential so you have to have a pass or you may get towed. The lot there is for employees only. You have to park far and walk. Just not a good place for ppl that need help or assistance with utility bill.
I hope this is worth a 4 -day wait, getting shuffled from room to room, sitting for hours on end. I would rather face a firing squad than have to return another day to this horrible, depressing place. The apathy, incompetence and disorder are incomprehensible.
They never return your call or answer their phones. I have been leaving messages for over a week and they claim to return your call within 24 hours and have never recieved a call back after leaving numerous messages everyday. Baltimore city at its best i guess. Always failing to help those in need.
Actually I want the air a year and a 1/2 ago the people were quite pleasant and they took care of me and I was happy with the result some great organization
It’s was easy to download what I needed but all for paper I could get on that site.
Maryland energy assistance helped me out when I was in a bind. Everyone down there is great at what they do, very helpful and very kind. They do not turn their noses up to you regardless of your situation. They try to help get you pointed …
I wasn’t please with them. They had losty paperwork. I had to start the process all over again. Even brought in the receipt of one of there team member’s who signed the paperwork. They couldn’t find it all. Had to go up twice and resubmit all paperwork.
I usally get people names but I just came from the location on bank street. The gentleman was very very helpful and am very thankful for his help. But the YOUNG lady behind the desk is Veryyyyy Verryyy disrespectful this is my second …
I applied months ago.. sent in all paperwork twice and even taken some in twice..with copies..waited for hours..to be called to another room..with no results.. if your lights is not off.. you better calling BGE and making payment …
As one of the data entry operators here, I do not see customers; I just input the applications into the system, to figure out if you need more documentation or if we can process your application the same day. Please remember, you will …
They do help people but they need to answer calls and not have people on hold for so long..
Government assistance programs should be more digital waiting for help is ridiculous and irrelevant we don’t need Government employees anymore because they are too slow for our needs
The business is not open to the public and does not state that on the website wow helpful walked 10 blocks to get there to find them closed to the public. 😩 …
Very unprofessional and it’s sad that the people working there do not want to help people! If someone is applying for energy assistance clearly they need help! We are all human and should be treated as such. No one cares that me and my child will be sitting on the dark due to them
The best thing to do is:
A~WALK-IN EARLY! They open at 8:30AM and it’s on 1st come, 1st serve. Be sure …
I applied for energy assistance back in early October. Here it is December and I haven’t heard anything back. I check my status online and shows that it’s still being processed by my local agency,etc. I called the office 3 different times …
These people are such a blessing to those in need may God continue to bless them and their families they should be rewarded!!!
I got a letter in the mail stating I didn’t turn in the correct paperwork (which I did) so I went in person. After a long wait I was assured I had turned in everything and my application was processing. While I was there, I dropped off new …
First applied in november of 2019 was denied for them not having all papers that was needed thats a lie been fighting with them for over a year now each time saying they dont have the info needed after sending it every way possible I dont …
Provides much needed help for Baltimore city residents
Certain area was open to the public but not the energy assistance department have to go on line. Or grab an application and make copies of ur documents and drop in there drop box
After not hearing from them in 3 weeks I went to ask about my case I was treated rude and told it could take months I said my turn off was just days away they told me to fill out another application wow
They came through after I submitted a paper application
Hours of operation posted are not consistent with what they do
Energy assistance sucks, no service or help for people in need anymore, congress needs to get involved.
Got denied in November because they clam I didn’t turn in all my paperwork. Reapplied again in December and still no help with BGE bill. Check the status and it just says processing. I’m just curious if they are really helping people.
The lady took my application but it never was posted sense I called bge and they never got it and my lights got turned off .
Usually it’s not too crowded. No nearby parking without a permit though. This particular visit was confusing. I received papers in the mail on 9/3 that were due on the next day (Saturday). Went to office on Tuesday to find it closed to the …
Ms. Elexis was especially nice, professional, and efficient.
1700 east chase street very nice people helpful and comfortable
Friendly staff & quick process when you bring your documents.
They never help me at all. I’ve been out of electricity for 3 months waiting on them for help saving shoes to answer the phone as well as help me so if a person need help from this place good luck. They won’t help me and my child
Very disrespectful hang on customers when u call like who wants to be on the phone for a long period of time then get hung up on ridiculous
why can i not get anyone on the phone????? This makes no sense!!!!!! I have been trying for a month..
I went to Energy assistance in September and I haven’t received any from them. I try calling them and the phone are not working. I have called Bge and they telling me that they haven’t heard nothing from them. It’s almost November it’s crazy . They need to do their job.
The customer service is HORRIBLE!!!! It’s really sad that the people responsible for answering the phone don’t really care about the impact they’re having on peoples lives! They don’t request a call back number. They hang up on you, eat …
Will not answer the phone. Not sure why exactly.
The staff was very friendly and helpful. I was not aware that there was no walk in appointment and I tried calling them for almost 2 months on my breaks since I am a phone representative but I had to take off to take care of urgent …
Went in turn all my papers and they denied me saying I didn’t turn them in
Been applied for ohep services back in june july along with snap. I have been recieved snap but it is now October been checking status had been saying samething since june app recieved being reviewed. All documents sent. I email fax called …
IT IS REPRESENTATIVES DELIBERATELY HANGING UP ON PEOPLE..LIKE AFTER YOU SIT ON HOLD FOR AN HOUR OR MORE..YOU FINALLY GET A REP..AND THEY HANG UP ON YOU KNOWING YOUR GOING TO HAVE TO WAIT TO GET BACK THROUGH..ITS SAD ESPECIALLY WHEN YOUR IN …
Its like they just picked random women to work here. They can never truly answer a question and will most definitely give you the run around. Only good at making copies of your documents. I lost my place in May, apply twice and was told a …
They are unorganized with little to no oversight. It took nearly four months for them to process my application from June 2022. I wrote to the mayor’s office and they sent me to the govern’s office. They contacted me back after two months …
Sometimes there is more shame in where you go for public assistance than it is actually to suffer silently and wait for services to be offered. …
I applied for help back in July because I had a turn off notice for September. I received an extension(very thankful for that) I turned in all my documents they requested twice and just got denied because they stated all the paperwork …
My visit on 10/4/22- Though it was a cold and rainy morning
The workers here showed compassion, understanding and good work ethics. They were professional but not stuffy. Very courteous and kind. I must say I was taken care of very well, thoroughly and efficiently!