(Translated by Google) More than ten years paying them and after that I had my first party and it turns out that because it is a little more than normal the garbage was not picked up …
(Translated by Google) I have 3 weeks that they do not collect my garbage. I always pay on time. They take all my neighbors’ but not ours. It is an incompetent company, not even the manager knows how to give me reason nor do I receive any …
I think i gave a wrong rating before there service is very good and the ladys that handle the office are very friendly and really care about there customers
Worst company ever ,they pick up only half of the trash and left the other half which we pay extra for the service , and be careful because the driver most of the time is on the wrong way,
Don’t get them they will not deliver on their end they say they will get back to you and never call back paid for a dumpster service it was supposed to be delivered and they never brought it but they did take my $ but will not even to attempt to Bring me what I paid for
if you want your trash really picked up don’t use them they take your money but don’t follow through.They lie and give you all kinds of promises but that is all they are is lies.I Would never recommend this company due to poor service and
customer service.
Really disappointed on these guys not picking my trash up they dont want to pick up my trash they feel its a little heavy and dont pick it up its been 2 times allready not happy at all.
OFS is one of the best trash services in my area, everyone in office is considerate of the issues each customer has and does all they can to help. I love the service here
I don’t even know why I have been with them over 10 years. After numerous complaints they still throw my trash can lids in my driveway. I have to stop on the street to move them so I can get in. Terrible service.
The guys who pick the trash up are lazy and lousy. Not only do they toss my trash cans around and break them they also drop a lot of trash and don’t even bother picking it up. They only take what they want and leave the rest there.
Poor service, they miss my trash several times a month.supposely I’m allowed 4 trash cans but they will only take 2… Then they start to charge you extra for trash but then again they never picked it up!!!!bad customer service they just pass you person to person
We have been using this service for going on 3 years now…….great service……..never had a bad experience…..if you miss your payment date,,,,they have picked up trash atleast one more time until payment is made…..reflects positively for me personally….good rates
Terrible terrible. They never pick up everything even if it is exactly the way they request. I also have video of them kicking my kids soccer balls into the street that was all the way at our fence. I would give zero stars if possible.
I have rented dumpsters to do clean out of rental properties and there rate is always fair. They dropped off and picked up when they were scheduled to do so.
these company is very irresponsible they keep lying all the time leave trash for days but when it comes to payment if you miss a day they don’t take trash!
They suck !!! Any other trash services has to be better . I gave them 1 star because you can’t give them any less .Lazy workers!!!! This morning they were dragging cans with one hand and on their phones with the other hand , you can’t get alot done with one hand besides tearing up your trash cans . The worst trash services Ever !!!
Called to figure out the pricing and methods of payment and person who picked up was sweet and informative . Me and my husband went to the office to pay to start service and had several questions and all were answered . Great customer service.
if i could give them 0 stars , i would ! their service is just ridiculous ! always late to pick up our trash and even then they pretty much select which trash cans to empty . some cans would barely have a bag in there and they won’t pick it …
Liars… We used them, paid 3 months service and at the end of the service date they stopped picking up our trash which is understandable but when I tried to call them to set up again they say I owe them 3 months even though they didn’t pick up the trash….
The reviews are horrible! And i think this is the only trash services in my area 77562 i have been calling since july 25 and noone answers please if anyone know of any other services at this zipcode will appreciate. I need my trash to be pick up asap 😫 …
This company made an illegal agreement with Harris County Fresh Water Supply District 47 that did not give customers the option to opt out of its agreement, which gives it monopolistic control of who, when, and what trash services customers …
These guys will not do their job.
Had my trash not picked up multiple times in a row. They have nearly demolished our trash cans and just this time partially picked up our trash leaving one can 3/4 full and sitting in our drive way.
Please dont waste your time and money with this company they are the worst they have very bad customer service and their drivers dont care i have had 3 times my trash not pick up I have had to wait til the following pick up day.I just changed to Waste Management. Better service!
Have used this company for years and only had minor problems until recently. Not sure if this company has changed owners, but the service is lousy and the customer service is NON existent. If you have a choice, and I don’t, I would not …
I love this company I have not had an issue with them till this day. They pick up all your trash. Unlike WM or REPUBLIC. I always support local good companies.
Terrible customer service. I have called this company nearly everyday for a month since i’ve moved into this neighborhood and they have yet to collect a single piece of trash. I plan to call the MUD and make sure that this company does not …
The guys always leave trash scattered around my yard and they broke my trash can. They told me trash is picked up on Mondays and Thursdays. it’s Wednesday and my trash hasn’t been picked up since last Tuesday. I do not recommend using these people.
I been waiting for my trash to be pick up since Monday and now is 7:55pm and they still havent get the trash,we are paying for this service they not doing this for free who else needs to see all these negatives reviews for someone to do something about it
ONE OF THE BEST COMPANIES I HAVE HAD SERVICE WITH. CUSTOMER SERVICE IS EXCELLENT, LADIES IN OFFICE ARE ALWAYS GREETING IN A PROPER MANNER, AND DOING THEIR BEST TO ANSWER ALL QUESTIONS. THE GUYS PICKING UP TRASH, ARE VERY HARD WORKERS WHO DO …
Trash was not picked up twice in one week. Called three times and never got a call back. Terminating service with them in the morning. The message says leave a number and they will call back. It should say leave your number and we wont bother to call back. Disgusted.
This is a bad trash residential compañía we hire we leave Saturday our trash outside they don’t pick up we think maybe they don’t have time maybe Wednesday nothing happen they passed thru the street they pick up my neighbors trash not …
Used to be very reliable, Now only come once a week. Wont return phone calls. But the minute your late, they wont pick up. We didnt recieve our bill, so payment was late. SO IS TRASH SERVICE!!!
My trash along with my neighbors has not been picked up for over 7 days now. Our days are on Tuesday and Fridays and now I have trash all over the road and yard due to them not collecting. I will be switching service.
They need to hire different people this workers dont work right they didn’t pick up last week i had alot of trash and they came and took half of my trash i told them why they didn’t pick it up and they started arguing telling my husband to help him if he wanted to be thrown away and disrespect my neighbors because the same issue
For the past 2 months I have been calling numerous times and trying to get my garbage service picked up. The past 2 weeks my garbage service has not been picked up at all, and I have been told a numerous times they are coming to pick it up …
Missed me six times in six weeks, called six times and got same run-a-round as other reviewers. Funny part is I just got my bill for the next three Months. Already filed it in file 13. …
You pay the bill, they don’t pick up. You make the call to ask them why , they tell you a lie.
You can call and call until they start dodging your calls and say the person …
Been calling for 3 weeks now and still no service always the same thing its in route. But nothing so by August 1st or 2nd if its not picked up or I don’t have the money back on my credit card I will be reporting them and a suite will be …
has to be the worse ( THE WORSE ) company ever.
NO call backs from office personal nor owner, no picks up for months, employees there have no communication within. Drivers run there own schedule with any …
I give them a 1 star because there isn’t anything lower. All I had in my trash can was 2 small grocery trash bags and some miselanies items of trash with water at the bottom because it had rained the night before.They literly only took the …
They work the employees and dont give them the $100 a day like they say because their truck is overheating and can’t finish the route…not the worker fault. Drivers get high while driving the route….Worst Company EVER!!!! Dept of Labor and Osha next step
They pick and sort thru the heavy trash they want to take…when u call and complain they say they only pick up one piece of heavy trash a trash day. They ruin the cans throwing them in the yard knockin off wheels and throwing away lids. I’ve bought atleast 3 cans with in a year because they destroy them.
I make a payment and get lies a d no trash picked up call to complain and start ignoring my calls no answer or get a machine. This is poor customer service and attention to a customer if im expected to pay i expect my trash picked up. Or a credit for my payment.
Speaking strictly from a masochistic point of view. This is the absolute best waste service company in the multi verse, the sheer amount of mental, physical, and emotional torture that I have out myself through by continuing to use this …
If I could give them less than one star I would. They have frequently driven by my husband as he runs out at 5 am on a Saturday morning to put the trash out. sometimes, they don’t even pick it up if it’s too heavy or they don’t want to. It …
We have called numerous times to have our trash picked up, they miss us all the time, promises to pick it up mean nothing. We have been customers for 20 years. This place does not pick up like they are supposed to. What is sad is, there is …
Worst trash pick up EVER! Not reliable, poor communication, just all around BAD business. Finally changed service company, just couldn’t take it any more. We were the last ones on our block to stop using them. Good riddance!!
Old fashioned sanitation has been picking up our dumpster for about 8 months. They regularly failed to pick up the dumpster when scheduled. I had to call them multiple times in a week to obtain service. They broke our lock on the dumpster …
Bad service, trash was not collected on the service day, and called many times, then was still not collected in 5 days. Again both Christmas Day and New Year Day are on Monday (service day), trash was not collected in 15 days, and …
Ordered service 10/2. Still haven’t received trash cans after many broken promises & lies. Delivery guy finally called tonight & said he would be here “in a few minutes”. Over an hour later, he’s still not here even though it is an 8 minute …
Have used OFS for trash removal at our lake house since 2010. In that time the “service” has run from poor to nonexistent. As other reviewers have noted, it often takes numerous calls and days to finally have trash picked up in spite of a …
My husband has put a washing machine out on the curb on large trash day 3 times and it has not been picked up . He has called the office multiple times and was told they will notify the driver to pick it up and then call us back. No …
Horrible experience with OFS. I’m looking into getting pine trails off there business! They lie and biggest of all workers stealing trash cans and other belongings from neighborhood yards. I have it all on camera! HOAS please do not use there services as you will find long term substantial damages to your neighborhood.
I have never had a worse experience with a company than I have with this one. You pay 3 months in advance for their services, and they don’t deliver. When you call to tell them that they didn’t pick up your trash, a woman named Rita …
Worst waste service ever! Not only have they “not seen” the trash can sitting by the mailbox 3 times. But after paying for my service, I waited outside to make sure my trash was picked up and what happened? The driver waived his finger at …
The absolute WORST. Never in my life have I had to call a company I pay and remind them to do their job. Every single week. These people make up every excuse in the book on why the trash wasnt picked up. If I could give them negative 5 …
Horrible horrible trash service!! Office lady is rude as hell as if she owns a “Garbage Place”! Any HOA in Houston seeking trash service please please do not select OFS! They don’t communicate nor pick up trash during scheduled times. …
I paid for 3 months in advance and they have only picked up 4 times in that 3 month period. I have called so many times I have lost count. I have spoken to Abby, and Rita and left messages for Ilene but she didn’t return my call.Pick up …
I signed up with trash service with this company and they have not picked up my trash for two weeks yesterday I called and they advised oh we will have someone out tonight. Never showed up. So today I was told we will send a truck out here …
It’s has been 3 weeks since our trash has been picked up. Called over, and over again to main office. They said our trash will be picked up. Called emergency number, and she would never call us back. Horrible trash service. Horrible …
Three times no trash pickup over 6 months. Excuses are driver said there is no trash set out. Its Thursday 445 pm now and pickup was supposed to be Tuesday. The office told me Tuesday and Wednesday they could not make contact with their own …
I have had trouble with this company since March 2019 and just cancelled services for September. The billing took months to get corrected and it was a nightmare having to deal with this every time billing came around amongst other issues. …
I never had any issues with this company I actually like them but I rate a 3 because..Today just now my trash got picked up and it’s 10:36pm….The driver was driving & bumping. No one helping him!! He was all by himself …
OFS are some really good down home friendly go getters and they are always on time and the office personnel are so polite and that roll off driver is probably one of the most amazing smart and strong young man I have ever known !!! He is a legend and will be remembered with a beautiful helper as well
Worst customer service and worst service for trash disposal in houston!! They don’t care to do their job right at all. I can see why they have so much 1 star ratings now!!
Trash service is poor at best…. customer service is horrendous….they hang up on you, place you on hold and never get back to you… disrespectful drivers/workers …trucks leak oil all over the streets….go for days without pickups yet they make you prepay for service …if you think this is quality service then go for it….
Reading over the reviews, it is almost appears that the competition is posting these negative reviews. WHo knows, maybe I am the odd man out. I actually receive exceptional service from OFS, as do my neighbors. If our regularly scheduled …
I have been their customer for over a year now and I have been noticing that trash is being left outside of the can and the wind is blowing it all over the yard. So when I called today to let them know that I was upset I didn’t get an …
Worst trash company ever. If you want honesty, they do not pick up the trash. I called last week and the week before to let the manager know they did not pick up the trash. I was told by Stephanie and Andra the manager Rita was not …
Once picked up scrap tires. They left them all in the mud grass and trash. Would’ve appreciated them to be ready to get written up and hauled off, or at least a little help. Would’ve been a higher score but judging from the other reviews …
They don’t always pick up the garbage the scheduled day and trash sets on the street for several days. The guys has no respect for your trash cans, I always have to dig them out of the ditch. Don’t be 1 day late on your bill, they will not …
Trash placed to the road in a timely fashion,no pick up called the office at 4:30 pm no answer, hours are as stated 8am til 5pm.But still no one answered, called the after hour number no answer. They stated send a text message for a quicker …
Such a great experience. Always prompt and on time. But the front office is top notch, especially Jenny. So professional and always follows up. I’d highly recommend them as a solid waste company for any neighborhood. Thanks again Jenny for making it so easy to work with your team!
1 star because I can’t give them zero. This company is a joke. Wouldn’t pick up my trash because it was over 40 lbs and had “rocks” in it. I removed the air stone from the container and went off to find the driver. He said he had no …
They were very good for a long time but in the last couple of years the guys that pick up the trash are rude & don’t care. I had told them many times to not put my empty cans on the road. They never stopped & I had to buy 3 trash cans over …
We have used this service for the past several years. They have always been friendly and courteous on the phone. The guys on the truck have always picked up our trash and never missed a day. This company is better than the one I have used …
I get why they have a horrible rating! Their pick up service is not reliable! It’s trash service, you pick up people’s trash on their designated days, not whenever you feel like it! This place is horrible! We have had them at two different …
This company is the worst for trash service in our area. They are scheduled to pick up twice a week in our neighborhood and we are lucky if we get once a week. With no one answering your calls or when they do the excuse is “oh we are running behind” and then no one shows up!
Giving 1 star is too much!! BAD SERVICE! BEWARE!!! The drivers are rude, the office staff will tell lie after lie about trash not getting picked up. The service men will leave your road littered with your cans and lids in the roadway …
My trash has been out at the street in bins for almost 3 weeks now. We have repeatedly called in and told lie after lie. The driver has insisted that he has picked up the trash on our house, when in fact he picks up our neighbors …
I understand there policies that you have to call for them to pick up a couch or a bed or anything extra stuff out of the usual that’s not garbage disposal!!
I am beyond done with this company I had to call to tell them that they did not …
The manager is condescending and rude. Workers flipped me off when I told them that they forgot my trash. Management allows employees to behave rudely. They have stopped my service 3 times without explaining why. They finally explained to …
The representative that answers the phone is pure NASTY. She has absolutely no professionalism and was extremely rude upon me calling to figure out why my trash hadn’t been picked up. She didnt give her name and didn’t even state the name …
They are horrible they did not pick up my trash in 2 weeks I kept calling every single day until they came to pick it up. Then they knocked all my trash cans down and put them across my drive way as revenge! How ridiculous and …
I have called multiple times this week about my trash not being picked up and they say ok we will have someone stop by. Almost 5 full trash cans and it looks like a trashy house because the trash not being picked up. I went 3 weeks back in March without my trash being picked up. It is very unprofessional to say the least.
Worst company I’ve dealt with. You’d be a lucky one to have your trash picked up regularly. When you call they are annoyed that you’re upset. There isn’t a science to this. I pay and they are supposed to pick up the trash. Been like this …
The trash crew is the worst at not collecting trash. If trash feels a little on the heavy side they will literally leave it there. I saw them with my own eyes. The only time I never have a problem is when I literally stand by my trash …
I have used OFS for about 20 years. As of the 15th of June, 2019, they have missed the last 3 pickups. I’ve called several times and have been told they would be out, they would send a supervisor, they would call the local driver, etc. …
I’ve been calling this office EVERY DAY FOR THE LAST 2 weeks because my trash hasn’t gotten picked up for 2 WEEKS !!!! Every time I talk to someone in the office they always say that they don’t know why isn’t wasn’t picked up. I’ve spoken …
This is the worst company I have ever dealt with. They never show up. Have every excuse as to why they do arrive . Promise to fix the situation yet problem gets worse . This company has people at there mercy who can’t utilize city trash …
Worst service I’ve ever gotten, but I guess is my fault for not checking the reviews. Very bad customer service, even the truck driver is very rude. If its Family owned and thats the service they give i wouldn’t want to come across any …
I am a resident in the Crosby area and have been using this company for a long time. Whenever I call I always get a response and my trash is always picked up on time.
Only got a 1 star because I had to chose it to write a review. You pay for a service that you never get. They try and tell you that you owe money when your bank statement says different. I would rather pay a higher fee and actually get …
WORST SERVICE.. Not picking up trash from last three weeks even if I have paid in advance for coming month too.
Just because of one truck blocking the way to dumpster. Giving false hopes everyday that they will pick up the trash. Least responsible.
The worst company. They are very inconsistent. You never know when your trash will be picked up or left behind. We have called many times and the issues are never remedied. They truly do not care. When they finally showed up this week they …
If you are looking for trash service simply keep looking. They constantly miss 1 of the 2 days a week they are scheduled to pickup your trash. For this month they have picked up only twice it’s the 20th of the month. This is not only my …
Do not use this company if you actually want your garbage picked up. You pay in advance and then can’t get your garbage picked up. I have called 7 times in the past week and still no one has picked up my garbage. I need to hire someone to …
When you pay for a service you expect that service to happen! I spoke to 3 different people and was told the same amount by 2 of them so I paid that amount to cover the last month at the address I am living but then I was told I owed the …
if you want your trash picked up I would recommend using someone else. My trash was passed by twice on Monday evening. I called Tuesday morning trying to get somebody to come get my trash, was told I would hear back from somebody at their …
Driver decides if he wants to pick up trash or not. Even though I pay my bill on time each time. I’ve seen them pick up bigger trash from neighbors that includes toilet and mattress. And I only need my trash can emptied that is not construction materials. If he can decide when and when not to pick up. I think I need a discount.
Worst trash company EVER!! They rarely answer the phone, tack on fees and charges for the fun of it with no basis and if you manage to talk to someone they never remove them. They don’t send bills on time so I end up with lapses in pickup, …
Horrible company… Jennie is rude! This company has missed 6 Saturdays of pick ups. Garbage pick up has been missed several times and we pay for a service.
When I switched over to them I was told that they would pick up my trash 2 days out of the week and that they pick up 4 bags. I have had leaf bags at the road for over 2 months. I am lucky if they come and pick up my trash once a week. …
Usually come of the scheduled days, however for holidays they are extremely late and sometimes it’s night. Trucks leak liquids and mess up the streets really bad.
My trash wasn’t picked up and I called to see why and they stated that someone would call me! I called back the following day, same thing. Called back on Monday asked for a manager, same thing! Going on three weeks and still haven’t received a call! POOR SERVICE
Guys are always super friendly and responsive to our kids when they wave. They come at a reasonable time in case you forgot to put your cans out the night before!
They took my trash together with the container, instead of dumping it, this happened about 8 months ago. They have not yet returned or provide me with a used or new one, still waiting.
They take advantage of the elderly and refuse to help. My mother has used the service for a couple of years. The past year service has become spotty. Somedays they just do not pick up. (we had to drive from Houston to retrieve her trash – …
Guys are always super friendly and responsive to our kids when they wave. They come at a reasonable time in case you forgot to put your cans out the night before!
I’ve been with OFS for many years, and I give kudos to all the guys and gals that work at OFS Trash Service, ITS One of the dirtiest jobs that I know of. rain or sunshine they are getting it done…. I’m thankful for each one of them. Thank you!
I was the first customer with OFS in Lake Conroe Hills and they are an outstanding company to have them pick up the trash.
OFS is most likely always on time, sometimes if equipment fails and they can’t …
Awesome service. Prompt and friendly. Very careful and curteous when handling garbage cans and its placement after empty. Always puts them in plan view so they are not in the street or in an unsafe location.
We don’t know from one week to the next if they’ll show, or if they’ll pick up our trash. In the last year, after 7 years as a customer, we have had to call them to come back and pick up the trash on 3 separate occasions, all because of …
We have heavy trash every Thursday in my subdivision. Cleaned up the small branches from the trees and bagged them up and set it at the curb for heavy trash. They come and didn’t pick up anything but one bag my som said. So I call and got …
It’s unfortunate that they are the only garbage company we can use in my neighborhood because they don’t take everything out the garbage you put out on the scheduled days. We pay every three months for service for your employees to not take …
They do not pick up in time. Dumster is very rusty. They do not maintain correctly dumster and rust make mess on concrete pad and public sidewalk. They suppose to pick up on Monday. I was calling them 3 days couple times per day asking to pick up. Nothing happen. 4 days later I decided to leave review because it happen not first time.
OFS is always on time. They work holidays, rain or shine. Twice a week pickup like clockwork. They let me know if I’ve missed a payment before they stop trash pickup. They’ve worked with me when I needed more time to pay my bill. Prices are …
This company is hot garbage I called yesterday June 13, 2022 at eight in the morning because my trash had not been picked up even though I had put the trash out the night before I was the only one on my street whose trash did not get picked …
(Translated by Google) Good service
(Original)
Buen servicio
(Translated by Google) More than ten years paying them and after that I had my first party and it turns out that because it is a little more than normal the garbage was not picked up …
(Translated by Google) I have 3 weeks that they do not collect my garbage. I always pay on time. They take all my neighbors’ but not ours. It is an incompetent company, not even the manager knows how to give me reason nor do I receive any …
Bad service
Great service.
Very disorganized.
Great service
Great job!
The worst company ever
Idk
great place full of friendly people
They always spill garbage and just leave it everywhere!!!!
THE WORST MOST UNORGANIZED SOLID WASTE COMPANY ON THE PLANET!!!
HORRIBLE Customer Service! I wouldn’t recommend them to ANYONE!
This people lie and lie and lie the worst place to have business with the biggest mistake of my life
Excellent service!!!
Decent service. The workers are nice and friendly.
Have been waiting 2 weeks for them to pick our trash up
Great drivers prompt pickup and delivery
I give em a 5 star ,,,,,, cause there ain’t 10 . Good job here in Highlands .
Going on the local news! Have pictures, and videos. Horrible service! Refuse to refund a months worth of service. No pick up!
Trash is not getting picked up and I get no response when I call or text.
The worker broke my lid off constantly but I kept fixing it so he broke it and threw it in garage
They are supposed to empty the dumpster or twice a week And they empty it when they want to
I think i gave a wrong rating before there service is very good and the ladys that handle the office are very friendly and really care about there customers
They refuse to answer any calls on friday. This the second friday I have called to request information.
Fail to pickup household garbage for the last 2 months they missed at least five pickups.
VERY DISAPPOINTED IN THEIR SERVICE! I have residential trash pick up.
HORRIBLE CUSTOMER SERVICE!
Never returns phone calls.
Don’t even bother calling the urgent line she will never answer.
As others, I’d give no stars if I could. Don’t kid yourself, this company is trash. No pun intended. They’re trash!
They haven’t picked uo our trash in 2 weeks
Worst company ever ,they pick up only half of the trash and left the other half which we pay extra for the service , and be careful because the driver most of the time is on the wrong way,
They don’t pickup and your cans and lids and up in the ditch. People are rude when you try to talk to them. Want return your calls either.
Don’t get them they will not deliver on their end they say they will get back to you and never call back paid for a dumpster service it was supposed to be delivered and they never brought it but they did take my $ but will not even to attempt to Bring me what I paid for
They take my trash once a month the excuse”trash not visible to the driver” and after that they charge you more for having lots of trash.
They have not picked up my trash in weeks!
I am business customer that has not had trash picked up
Ofs solid waste service is the best
lousy service!!!!!!! for the last several months have constantly been late picking up TRASH.
would not recommend them for any reason
if you want your trash really picked up don’t use them they take your money but don’t follow through.They lie and give you all kinds of promises but that is all they are is lies.I Would never recommend this company due to poor service and
customer service.
We pay them to come 2 times a week. We are lucky if they come once.
Really disappointed on these guys not picking my trash up they dont want to pick up my trash they feel its a little heavy and dont pick it up its been 2 times allready not happy at all.
OFS is one of the best trash services in my area, everyone in office is considerate of the issues each customer has and does all they can to help. I love the service here
Worst company I’ve dealt with!! Picks of trash when they want and not on schedule!
I don’t even know why I have been with them over 10 years. After numerous complaints they still throw my trash can lids in my driveway. I have to stop on the street to move them so I can get in. Terrible service.
Poor service!!!!! After several calls and messages. New service and never had trash picked up. 2 weeks. Smh!!! Getting my money back!!!!
I highly recommend this company, great customer service, great garbage services, on time with my pick ups
Always picks my trash up on time and puts my cans back neatly ❤️ Mrs.Rita is the best to talk to on the phone also! So sweet and understanding!
The guys who pick the trash up are lazy and lousy. Not only do they toss my trash cans around and break them they also drop a lot of trash and don’t even bother picking it up. They only take what they want and leave the rest there.
Poor service, they miss my trash several times a month.supposely I’m allowed 4 trash cans but they will only take 2… Then they start to charge you extra for trash but then again they never picked it up!!!!bad customer service they just pass you person to person
We have been using this service for going on 3 years now…….great service……..never had a bad experience…..if you miss your payment date,,,,they have picked up trash atleast one more time until payment is made…..reflects positively for me personally….good rates
Terrible terrible. They never pick up everything even if it is exactly the way they request. I also have video of them kicking my kids soccer balls into the street that was all the way at our fence. I would give zero stars if possible.
I have rented dumpsters to do clean out of rental properties and there rate is always fair. They dropped off and picked up when they were scheduled to do so.
these company is very irresponsible they keep lying all the time leave trash for days but when it comes to payment if you miss a day they don’t take trash!
I pay 60 every 3 months. I haven’t had one problem with them, they always picked up my trash and the same days. Good job guys
They suck !!! Any other trash services has to be better . I gave them 1 star because you can’t give them any less .Lazy workers!!!! This morning they were dragging cans with one hand and on their phones with the other hand , you can’t get alot done with one hand besides tearing up your trash cans . The worst trash services Ever !!!
Called to figure out the pricing and methods of payment and person who picked up was sweet and informative . Me and my husband went to the office to pay to start service and had several questions and all were answered . Great customer service.
if i could give them 0 stars , i would ! their service is just ridiculous ! always late to pick up our trash and even then they pretty much select which trash cans to empty . some cans would barely have a bag in there and they won’t pick it …
Liars… We used them, paid 3 months service and at the end of the service date they stopped picking up our trash which is understandable but when I tried to call them to set up again they say I owe them 3 months even though they didn’t pick up the trash….
The reviews are horrible! And i think this is the only trash services in my area 77562 i have been calling since july 25 and noone answers please if anyone know of any other services at this zipcode will appreciate. I need my trash to be pick up asap 😫 …
This company made an illegal agreement with Harris County Fresh Water Supply District 47 that did not give customers the option to opt out of its agreement, which gives it monopolistic control of who, when, and what trash services customers …
Very dependable and prompt service. Great service!
These guys will not do their job.
Had my trash not picked up multiple times in a row. They have nearly demolished our trash cans and just this time partially picked up our trash leaving one can 3/4 full and sitting in our drive way.
Please dont waste your time and money with this company they are the worst they have very bad customer service and their drivers dont care i have had 3 times my trash not pick up I have had to wait til the following pick up day.I just changed to Waste Management. Better service!
Have used this company for years and only had minor problems until recently. Not sure if this company has changed owners, but the service is lousy and the customer service is NON existent. If you have a choice, and I don’t, I would not …
I love this company I have not had an issue with them till this day. They pick up all your trash. Unlike WM or REPUBLIC. I always support local good companies.
Terrible customer service. I have called this company nearly everyday for a month since i’ve moved into this neighborhood and they have yet to collect a single piece of trash. I plan to call the MUD and make sure that this company does not …
The guys always leave trash scattered around my yard and they broke my trash can. They told me trash is picked up on Mondays and Thursdays. it’s Wednesday and my trash hasn’t been picked up since last Tuesday. I do not recommend using these people.
I been waiting for my trash to be pick up since Monday and now is 7:55pm and they still havent get the trash,we are paying for this service they not doing this for free who else needs to see all these negatives reviews for someone to do something about it
ONE OF THE BEST COMPANIES I HAVE HAD SERVICE WITH. CUSTOMER SERVICE IS EXCELLENT, LADIES IN OFFICE ARE ALWAYS GREETING IN A PROPER MANNER, AND DOING THEIR BEST TO ANSWER ALL QUESTIONS. THE GUYS PICKING UP TRASH, ARE VERY HARD WORKERS WHO DO …
Trash was not picked up twice in one week. Called three times and never got a call back. Terminating service with them in the morning. The message says leave a number and they will call back. It should say leave your number and we wont bother to call back. Disgusted.
This is a bad trash residential compañía we hire we leave Saturday our trash outside they don’t pick up we think maybe they don’t have time maybe Wednesday nothing happen they passed thru the street they pick up my neighbors trash not …
Used to be very reliable, Now only come once a week. Wont return phone calls. But the minute your late, they wont pick up. We didnt recieve our bill, so payment was late. SO IS TRASH SERVICE!!!
My trash along with my neighbors has not been picked up for over 7 days now. Our days are on Tuesday and Fridays and now I have trash all over the road and yard due to them not collecting. I will be switching service.
They need to hire different people this workers dont work right they didn’t pick up last week i had alot of trash and they came and took half of my trash i told them why they didn’t pick it up and they started arguing telling my husband to help him if he wanted to be thrown away and disrespect my neighbors because the same issue
Had issues with getting my trash not getting picked up called the office Jenny was very helpful and my trash got picked up. Glad I called.
For the past 2 months I have been calling numerous times and trying to get my garbage service picked up. The past 2 weeks my garbage service has not been picked up at all, and I have been told a numerous times they are coming to pick it up …
I mean if you don’t mind tweakers stealing your stuff then hey you got the right place
Missed me six times in six weeks, called six times and got same run-a-round as other reviewers. Funny part is I just got my bill for the next three Months. Already filed it in file 13. …
You pay the bill, they don’t pick up. You make the call to ask them why , they tell you a lie.
You can call and call until they start dodging your calls and say the person …
Been calling for 3 weeks now and still no service always the same thing its in route. But nothing so by August 1st or 2nd if its not picked up or I don’t have the money back on my credit card I will be reporting them and a suite will be …
has to be the worse ( THE WORSE ) company ever.
NO call backs from office personal nor owner, no picks up for months, employees there have no communication within. Drivers run there own schedule with any …
I give them a 1 star because there isn’t anything lower. All I had in my trash can was 2 small grocery trash bags and some miselanies items of trash with water at the bottom because it had rained the night before.They literly only took the …
They work the employees and dont give them the $100 a day like they say because their truck is overheating and can’t finish the route…not the worker fault. Drivers get high while driving the route….Worst Company EVER!!!! Dept of Labor and Osha next step
They pick and sort thru the heavy trash they want to take…when u call and complain they say they only pick up one piece of heavy trash a trash day. They ruin the cans throwing them in the yard knockin off wheels and throwing away lids. I’ve bought atleast 3 cans with in a year because they destroy them.
I make a payment and get lies a d no trash picked up call to complain and start ignoring my calls no answer or get a machine. This is poor customer service and attention to a customer if im expected to pay i expect my trash picked up. Or a credit for my payment.
Speaking strictly from a masochistic point of view. This is the absolute best waste service company in the multi verse, the sheer amount of mental, physical, and emotional torture that I have out myself through by continuing to use this …
If I could give them less than one star I would. They have frequently driven by my husband as he runs out at 5 am on a Saturday morning to put the trash out. sometimes, they don’t even pick it up if it’s too heavy or they don’t want to. It …
We have called numerous times to have our trash picked up, they miss us all the time, promises to pick it up mean nothing. We have been customers for 20 years. This place does not pick up like they are supposed to. What is sad is, there is …
Worst trash pick up EVER! Not reliable, poor communication, just all around BAD business. Finally changed service company, just couldn’t take it any more. We were the last ones on our block to stop using them. Good riddance!!
2 week without trash pick up. Repeated phone calls to their office. Constant lies that the driver is running late and will be here soon. …
Old fashioned sanitation has been picking up our dumpster for about 8 months. They regularly failed to pick up the dumpster when scheduled. I had to call them multiple times in a week to obtain service. They broke our lock on the dumpster …
Bad service, trash was not collected on the service day, and called many times, then was still not collected in 5 days. Again both Christmas Day and New Year Day are on Monday (service day), trash was not collected in 15 days, and …
Ordered service 10/2. Still haven’t received trash cans after many broken promises & lies. Delivery guy finally called tonight & said he would be here “in a few minutes”. Over an hour later, he’s still not here even though it is an 8 minute …
Have used OFS for trash removal at our lake house since 2010. In that time the “service” has run from poor to nonexistent. As other reviewers have noted, it often takes numerous calls and days to finally have trash picked up in spite of a …
My husband has put a washing machine out on the curb on large trash day 3 times and it has not been picked up . He has called the office multiple times and was told they will notify the driver to pick it up and then call us back. No …
Horrible experience with OFS. I’m looking into getting pine trails off there business! They lie and biggest of all workers stealing trash cans and other belongings from neighborhood yards. I have it all on camera! HOAS please do not use there services as you will find long term substantial damages to your neighborhood.
I have never had a worse experience with a company than I have with this one. You pay 3 months in advance for their services, and they don’t deliver. When you call to tell them that they didn’t pick up your trash, a woman named Rita …
Worst waste service ever! Not only have they “not seen” the trash can sitting by the mailbox 3 times. But after paying for my service, I waited outside to make sure my trash was picked up and what happened? The driver waived his finger at …
The absolute WORST. Never in my life have I had to call a company I pay and remind them to do their job. Every single week. These people make up every excuse in the book on why the trash wasnt picked up. If I could give them negative 5 …
Best company and they leave clean the area. Recommend 😉
Horrible horrible trash service!! Office lady is rude as hell as if she owns a “Garbage Place”! Any HOA in Houston seeking trash service please please do not select OFS! They don’t communicate nor pick up trash during scheduled times. …
I paid for 3 months in advance and they have only picked up 4 times in that 3 month period. I have called so many times I have lost count. I have spoken to Abby, and Rita and left messages for Ilene but she didn’t return my call.Pick up …
I signed up with trash service with this company and they have not picked up my trash for two weeks yesterday I called and they advised oh we will have someone out tonight. Never showed up. So today I was told we will send a truck out here …
It’s has been 3 weeks since our trash has been picked up. Called over, and over again to main office. They said our trash will be picked up. Called emergency number, and she would never call us back. Horrible trash service. Horrible …
Three times no trash pickup over 6 months. Excuses are driver said there is no trash set out. Its Thursday 445 pm now and pickup was supposed to be Tuesday. The office told me Tuesday and Wednesday they could not make contact with their own …
I have had trouble with this company since March 2019 and just cancelled services for September. The billing took months to get corrected and it was a nightmare having to deal with this every time billing came around amongst other issues. …
I never had any issues with this company I actually like them but I rate a 3 because..Today just now my trash got picked up and it’s 10:36pm….The driver was driving & bumping. No one helping him!! He was all by himself …
Made payment and still didn’t pick up trash.
OFS are some really good down home friendly go getters and they are always on time and the office personnel are so polite and that roll off driver is probably one of the most amazing smart and strong young man I have ever known !!! He is a legend and will be remembered with a beautiful helper as well
Worst customer service and worst service for trash disposal in houston!! They don’t care to do their job right at all. I can see why they have so much 1 star ratings now!!
Trash service is poor at best…. customer service is horrendous….they hang up on you, place you on hold and never get back to you… disrespectful drivers/workers …trucks leak oil all over the streets….go for days without pickups yet they make you prepay for service …if you think this is quality service then go for it….
Reading over the reviews, it is almost appears that the competition is posting these negative reviews. WHo knows, maybe I am the odd man out. I actually receive exceptional service from OFS, as do my neighbors. If our regularly scheduled …
Reliable service — Good customer service when I’ve contacted the office with a question
Dear Management,
I am writing to you about a trash that was not removed on July 15th 2019 at …
I have been their customer for over a year now and I have been noticing that trash is being left outside of the can and the wind is blowing it all over the yard. So when I called today to let them know that I was upset I didn’t get an …
Worst trash company ever. If you want honesty, they do not pick up the trash. I called last week and the week before to let the manager know they did not pick up the trash. I was told by Stephanie and Andra the manager Rita was not …
Once picked up scrap tires. They left them all in the mud grass and trash. Would’ve appreciated them to be ready to get written up and hauled off, or at least a little help. Would’ve been a higher score but judging from the other reviews …
They don’t always pick up the garbage the scheduled day and trash sets on the street for several days. The guys has no respect for your trash cans, I always have to dig them out of the ditch. Don’t be 1 day late on your bill, they will not …
Trash placed to the road in a timely fashion,no pick up called the office at 4:30 pm no answer, hours are as stated 8am til 5pm.But still no one answered, called the after hour number no answer. They stated send a text message for a quicker …
Such a great experience. Always prompt and on time. But the front office is top notch, especially Jenny. So professional and always follows up. I’d highly recommend them as a solid waste company for any neighborhood. Thanks again Jenny for making it so easy to work with your team!
1 star because I can’t give them zero. This company is a joke. Wouldn’t pick up my trash because it was over 40 lbs and had “rocks” in it. I removed the air stone from the container and went off to find the driver. He said he had no …
They were very good for a long time but in the last couple of years the guys that pick up the trash are rude & don’t care. I had told them many times to not put my empty cans on the road. They never stopped & I had to buy 3 trash cans over …
We have used this service for the past several years. They have always been friendly and courteous on the phone. The guys on the truck have always picked up our trash and never missed a day. This company is better than the one I have used …
I get why they have a horrible rating! Their pick up service is not reliable! It’s trash service, you pick up people’s trash on their designated days, not whenever you feel like it! This place is horrible! We have had them at two different …
This company is the worst for trash service in our area. They are scheduled to pick up twice a week in our neighborhood and we are lucky if we get once a week. With no one answering your calls or when they do the excuse is “oh we are running behind” and then no one shows up!
They do a great job always picking up all the trash!!
Giving 1 star is too much!! BAD SERVICE! BEWARE!!! The drivers are rude, the office staff will tell lie after lie about trash not getting picked up. The service men will leave your road littered with your cans and lids in the roadway …
My trash has been out at the street in bins for almost 3 weeks now. We have repeatedly called in and told lie after lie. The driver has insisted that he has picked up the trash on our house, when in fact he picks up our neighbors …
I understand there policies that you have to call for them to pick up a couch or a bed or anything extra stuff out of the usual that’s not garbage disposal!!
I am beyond done with this company I had to call to tell them that they did not …
On time pick up and great customer service.
The manager is condescending and rude. Workers flipped me off when I told them that they forgot my trash. Management allows employees to behave rudely. They have stopped my service 3 times without explaining why. They finally explained to …
The representative that answers the phone is pure NASTY. She has absolutely no professionalism and was extremely rude upon me calling to figure out why my trash hadn’t been picked up. She didnt give her name and didn’t even state the name …
They are horrible they did not pick up my trash in 2 weeks I kept calling every single day until they came to pick it up. Then they knocked all my trash cans down and put them across my drive way as revenge! How ridiculous and …
I have called multiple times this week about my trash not being picked up and they say ok we will have someone stop by. Almost 5 full trash cans and it looks like a trashy house because the trash not being picked up. I went 3 weeks back in March without my trash being picked up. It is very unprofessional to say the least.
Worst company I’ve dealt with. You’d be a lucky one to have your trash picked up regularly. When you call they are annoyed that you’re upset. There isn’t a science to this. I pay and they are supposed to pick up the trash. Been like this …
The trash crew is the worst at not collecting trash. If trash feels a little on the heavy side they will literally leave it there. I saw them with my own eyes. The only time I never have a problem is when I literally stand by my trash …
I have used OFS for about 20 years. As of the 15th of June, 2019, they have missed the last 3 pickups. I’ve called several times and have been told they would be out, they would send a supervisor, they would call the local driver, etc. …
I’ve been calling this office EVERY DAY FOR THE LAST 2 weeks because my trash hasn’t gotten picked up for 2 WEEKS !!!! Every time I talk to someone in the office they always say that they don’t know why isn’t wasn’t picked up. I’ve spoken …
This is the worst company I have ever dealt with. They never show up. Have every excuse as to why they do arrive . Promise to fix the situation yet problem gets worse . This company has people at there mercy who can’t utilize city trash …
THEY ARE THE BEST SOLID WASTE COMPANY I’VE EVER HAD, AND I’VE HAD A FEW IN THE PAST
Worst service I’ve ever gotten, but I guess is my fault for not checking the reviews. Very bad customer service, even the truck driver is very rude. If its Family owned and thats the service they give i wouldn’t want to come across any …
I am a resident in the Crosby area and have been using this company for a long time. Whenever I call I always get a response and my trash is always picked up on time.
Called one day to see how much I owed I didn’t have time to go in they picked my trash up anyway. Sweet ladies in the office
Only got a 1 star because I had to chose it to write a review. You pay for a service that you never get. They try and tell you that you owe money when your bank statement says different. I would rather pay a higher fee and actually get …
Always professional, reliable and reasonably priced. Been using them for 15+ years.
Never had a problem always there for pick up on schedule
WORST SERVICE.. Not picking up trash from last three weeks even if I have paid in advance for coming month too.
Just because of one truck blocking the way to dumpster. Giving false hopes everyday that they will pick up the trash. Least responsible.
The worst company. They are very inconsistent. You never know when your trash will be picked up or left behind. We have called many times and the issues are never remedied. They truly do not care. When they finally showed up this week they …
If you are looking for trash service simply keep looking. They constantly miss 1 of the 2 days a week they are scheduled to pickup your trash. For this month they have picked up only twice it’s the 20th of the month. This is not only my …
Do not use this company if you actually want your garbage picked up. You pay in advance and then can’t get your garbage picked up. I have called 7 times in the past week and still no one has picked up my garbage. I need to hire someone to …
When you pay for a service you expect that service to happen! I spoke to 3 different people and was told the same amount by 2 of them so I paid that amount to cover the last month at the address I am living but then I was told I owed the …
if you want your trash picked up I would recommend using someone else. My trash was passed by twice on Monday evening. I called Tuesday morning trying to get somebody to come get my trash, was told I would hear back from somebody at their …
Driver decides if he wants to pick up trash or not. Even though I pay my bill on time each time. I’ve seen them pick up bigger trash from neighbors that includes toilet and mattress. And I only need my trash can emptied that is not construction materials. If he can decide when and when not to pick up. I think I need a discount.
They come twice a week on schedule. The driver and the other guys are really nice.
Worst trash company EVER!! They rarely answer the phone, tack on fees and charges for the fun of it with no basis and if you manage to talk to someone they never remove them. They don’t send bills on time so I end up with lapses in pickup, …
I have been with OFS since they started the company and they do not let you down!! Thank you for your service!!
Never had a problem always there for pick up on schedule and answer any questions I may have
Horrible company… Jennie is rude! This company has missed 6 Saturdays of pick ups. Garbage pick up has been missed several times and we pay for a service.
When I switched over to them I was told that they would pick up my trash 2 days out of the week and that they pick up 4 bags. I have had leaf bags at the road for over 2 months. I am lucky if they come and pick up my trash once a week. …
Usually come of the scheduled days, however for holidays they are extremely late and sometimes it’s night. Trucks leak liquids and mess up the streets really bad.
Always on time. Return any calls we may have had. Locally owned is my biggest ✔️.
They don’t pick up the the trash a the time every 2 weeks or so they leave it. They said to mark my trash cans with my address, and still same issue.
My trash wasn’t picked up and I called to see why and they stated that someone would call me! I called back the following day, same thing. Called back on Monday asked for a manager, same thing! Going on three weeks and still haven’t received a call! POOR SERVICE
Guys are always super friendly and responsive to our kids when they wave. They come at a reasonable time in case you forgot to put your cans out the night before!
They took my trash together with the container, instead of dumping it, this happened about 8 months ago. They have not yet returned or provide me with a used or new one, still waiting.
They take advantage of the elderly and refuse to help. My mother has used the service for a couple of years. The past year service has become spotty. Somedays they just do not pick up. (we had to drive from Houston to retrieve her trash – …
OFS and their employees are very punctual, never miss a trash haul day. Personnel very professional and good customer service.
Guys are always super friendly and responsive to our kids when they wave. They come at a reasonable time in case you forgot to put your cans out the night before!
I’ve been with OFS for many years, and I give kudos to all the guys and gals that work at OFS Trash Service, ITS One of the dirtiest jobs that I know of. rain or sunshine they are getting it done…. I’m thankful for each one of them. Thank you!
I was the first customer with OFS in Lake Conroe Hills and they are an outstanding company to have them pick up the trash.
OFS is most likely always on time, sometimes if equipment fails and they can’t …
Awesome service. Prompt and friendly. Very careful and curteous when handling garbage cans and its placement after empty. Always puts them in plan view so they are not in the street or in an unsafe location.
We don’t know from one week to the next if they’ll show, or if they’ll pick up our trash. In the last year, after 7 years as a customer, we have had to call them to come back and pick up the trash on 3 separate occasions, all because of …
We have heavy trash every Thursday in my subdivision. Cleaned up the small branches from the trees and bagged them up and set it at the curb for heavy trash. They come and didn’t pick up anything but one bag my som said. So I call and got …
It’s unfortunate that they are the only garbage company we can use in my neighborhood because they don’t take everything out the garbage you put out on the scheduled days. We pay every three months for service for your employees to not take …
They do not pick up in time. Dumster is very rusty. They do not maintain correctly dumster and rust make mess on concrete pad and public sidewalk. They suppose to pick up on Monday. I was calling them 3 days couple times per day asking to pick up. Nothing happen. 4 days later I decided to leave review because it happen not first time.
OFS is always on time. They work holidays, rain or shine. Twice a week pickup like clockwork. They let me know if I’ve missed a payment before they stop trash pickup. They’ve worked with me when I needed more time to pay my bill. Prices are …
This company is hot garbage I called yesterday June 13, 2022 at eight in the morning because my trash had not been picked up even though I had put the trash out the night before I was the only one on my street whose trash did not get picked …