Oklahoma Department of Revenue

Oklahoma Tax Commission

Oklahoma Department of Revenue Contact Details

Oklahoma Department of Revenue Reviews ( 125 )

  1. Where is customer service? For the past 4 days I have been trying to reach you guys over the phone regarding a matter that I need some answers to. You guys are quickly to collect or penalize people’s taxes but can’t even get someone on …

  2. Says they are open I’ve called over and over again for the past 5 mins u opened @ 7:30.. hire someone who can actually do the job.. what can I say you can’t expect much out of this state!!!!!!!!!!

  3. Rude, somewhat patronizing. If you don’t like your job and can’t do said job with tact and decorum, then you should find another. Perhaps where don’t mistreat those who provide your salary

  4. UNREACHABLE – Have tried calling all the phone numbers I could find. We sent a package of tax returns to their office and UPS is notifying us that the package cannot be delivered – business is closed. What is going on?

  5. Their phones don’t seem to be working, I was on hold for near an hour waiting for an “agent” to pick up my call but apparently they don’t know how to answer a call. 0/10 wouldn’t recommend

  6. Ive been holding since 11:52 am and its now almost 4 pm and still no answer this is a god damned joke irs is easier to get ahold of i had to have my wife drive to the location while i was holding bc they just were not picking up and i am still waiting while shes going to the location its so bs

  7. They are great at losing paperwork and even better at not knowing what they are talking about i went through a month of paperwork in a attempt to clear up some tax debt only to find out today i was told to do the wrong paperwork i believe …

  8. Ive talked to 5 different people and not one was helpful. Thanks for nothing. I think it’s time to hire people who know everything about their job and doesn’t just try and rush you off the phone when you really need help.

  9. Just came to pick up a copy of my taxes. It’s 45 minutes later and I’m still waiting to be called up to the window. This is the worst process I’ve ever endured just to get a copy of my taxes. There’s only one woman working in this section and she’s clearly not in a rush to move the line along.

  10. When asking about OK agricultural tax exemptions, Carol was extremely rude and was not even interested in talking to me. Aggie was extremely helpful and polite. Avoid Carol ask for Aggie.

  11. We are a small group of like minded people raising money for kids with a once a year concession stand at our county fair. We keep none of the money ourselves, it all goes to kids. Yet the State demands its pound of flesh/10% of all money sales.

  12. “We are experiencing technical difficulties and can’t answer your call at this time” My tax return was submitted alomost 5 weeks ago, I have called 50+ times and I’ve yet to talk to someone about what is going on. What the hell

  13. Have been waiting days for them to finally send my information to get my tax clearance letter and they waited until days after they received it. Since there is a wait of two business days I may lose my job.

  14. Got a letter saying they need copies to prevent identity fraud. Well who would impose as me to pay them money (cause they taxed me on money I made in another state this year). Called to ask for more info and was on hold 45+ minutes, then they closed. Whole thing is a joke. Can’t wait to leave this lame state.

  15. Lady was very hateful to my husband when he called, and very unwilling to help. Just told him to call IRS when his question was State Tax related. People who are that rude should not be representing our state in any fashion! Tax laws are confusing. Bad attitudes make it worse.

  16. It’s not getting ahold to anyone here been trying to contact someone to resolve issues .. I travel for work and it’s difficult to get by there and I’ve called several times and the recording actually said due to high value calls we are …

  17. Trying to start a business and now due to the Tax commission not answering and getting their stuff together we’ve been delayed more and more. Moral of the story I’m wishing I started my business in Texas.

  18. Danielle, I believe her name was, was EXTREMELY helpful and personable! Great customer service by both herself and Felicia. Made transferring title and registering my semi trailer a very easy and pleasent process.

  19. Great group of people. Some people don’t understand that they have rules that they must do. People think that they are the only one that counts.

  20. The amount of frustration and anger I feel cannot be put into words. Thanks for making it hell to get our identification and home addresses updated. Virtually impossible for me to file my taxes this year because of it.

  21. I spoke with two representatives and the first was a male. His name was Chis and he was very rude all because I made him repeat himself. The second person was very helpful and her name is Tanecia. If I would have talked with her first I would have giving a better review.

  22. I was charged for penalty’s and interest because they applied my funds to the wrong month- nothing they can do about it. Now I’ll be charged a penalty and interest again. Way to hurt my small business. OTC should be audited. Why do the people of Oklahoma wrong because you don’t care about your job.

  23. FOUR MONTHS to get a custom license plate! AFTER the MONTH it already takes for them to process the forms! Not to mention, when I asked about the form I turned in for the license plate, I got “we don’t have it” as a response (which didn’t …

  24. They have completely screwed me on my taxes and have no answers to why my return went from 1652 to 11 bucks. I did them completely right and what was on my w-2’s. So if anyone can give me an answer to why they took all my money when I claimed zero.

  25. I’m not sure what to say, but folks do what they want to do. Between the Muskogee tag agency making up there own policy for there buddies, whether its legal or not….to the supervisor with the oklahoma tax commission blocking email …

  26. I went in to get a tax exempt card and didn’t have all of the paperwork that I needed. Tamera was very helpful on telling me what I did need and when I returned a little while later with everything she was so helpful and made the process …

  27. The Oklahoma Tax Commission is very unhelpful and they’re not answering any calls. For someone who lives outside of the state of Oklahoma, this is very inconvenient. I am unable to check to see a balance of my account online and I have no …

  28. OTC sent a verification letter that never reached me, so on March 1st, I mailed copies of my W-2 in. Never heard anything back on it. I emailed AND called to check on the status and was told by EVERY person I spoke to that they didn’t have …

  29. Four Office Buildings north of the capital in a quadrangle. “Connor building” is, of the four buildings, the Northwest building. Look for blue signs for, “Tax Commission” in parking lot on North side of Capitol. …

  30. I want to thank Lauren personally for helping me through my frustration with a tag agency and fighting for me to get a refund based on the tag agency’s deceptive practices. Lauren is sincerely caring and a top – notch professional.

  31. I tried to get ahold of someone everyday this week because I had to move suddenly and my status online said to call a tax rep. waited on hold for hours and hours. Held my place in line for 3 hours only to be given attitude when I got a call …

  32. Terrible customer support. Online is not helpful. They never answer the phone. Oklahoma tax commission will take your money and not tell you why. Then give you the run around and wrong resources when you try to solve and issue. This is really backwards they need help solving this issue.

  33. I spoke with an agent earlier today over the phone. She refused to tell me her last name. Why ask people there social security numbers over the phone when they cant trust you with their last names. Are they taking people’s SSN give to …

  34. Been trying for 3 months months get in contact with you asshats about my account and was on hold for 2+hours the other night before your system hung up on me, and never got a callback. Extremely unprofessional. Would give a lower rating if I could.

  35. Always have quick service and the ladies are so sweet! Not sure why all the complaints. I’ve gone here every month for over a year and had zero issues.

  36. I made an appointment to get my new “REAL ID” Driver’s License. I took in all the appropriate paper work, and was given the temporary Driver’s License, and was told that I would get my “REAL ID” Driver’s License within the next 30 days. …

  37. Absolutely no intelligent people who process mail in taxes! They have no critical thinking skills nor common sense. They need better training or go flip burgers somewhere!!

  38. My former tax preparation lady passed away without filing my State taxes— which we thought she had. This resulted in my Business License being suspended.
    Then—- I got a new tax preparation lady who gave me some beyond bad information. …

  39. Beautiful building and very cool lottery machines don’t make up for redundant, bureaucratic methods.. let’s sign in 3 times but never ask for an ID. Plus it’s a ” taxpayer resource center folks, but “verbal questions aren’t allowed here” that’s another building 🤪. Nice people, 16th century vibe. …

  40. I have proof that my return through TurboTax was accepted on 4/11/2021. However, the OTC did not process my payment because “they were not able to find my bank information. I now have to pay a late penalty and interest! The rep I talked …

  41. Terrible automated Customer Service! You figure they would have better services for residents. You are on hold forever! If you call their customer service line, you are never going to get a hold of anybody….and don’t expect people to call you back in a timely manner…Smh…Very sad but I’m not surprised.

  42. This is the worst agency to get a hold of and keep accountable. Because someone at this agency didn’t do what they were supposed to two years ago and again a month ago, I received discipline from my state job. Even though I did my …

  43. The parking is -5 stars…..go straight to a garage behind it….don’t bring anything but necessary items ..receptionist was nice ….they have a security checkpoint….Oklahoma lottery ofc is also in this building bring a few dollars they have 2 lottery machines….very quick service I was in and out in 20 min…

  44. I would have given a zero but not an option. This is my 4th day to sit on hold. First day a hour and half, second day over 3 hours (2 people did come on to transfer me over but no answered) 3rd day hour and half to get disconnected 4 day …

  45. Wish I could give less. Been waiting on my tax application a month now. No email confirmation No contact and can’t get a hold of no one on the phone. Want to get paid to do nothing this is the job for you.

  46. After 2 hours on hold, payment of Oklahoma state taxes already made could not be verified and must be paid again? Bank will fax pAyment verification but no fax number? Call placed by me to rude person who hung up on me because I insisted …

  47. If I could give negative stars I would. Not that they would care. Our CPA has been trying to get in contact with them for over a year. But “due to Covid” I guess they can’t answer a phone. Now conveniently it will take them up to a year to …

  48. Should have options for less than one star. They had me waiting on the phone for forever even when selecting the option to receive a call back no one called after hours of waiting so I’ve had to keep calling them and being on hold. This is …

  49. They are quick to take your money BUT DONT KNOW HOW TO PRINT RECEIPTS??? OR ACCOUNT TRANSACTIONS???
    What a waste of space and people. Good luck w getting any professional business …

  50. The gentleman that helped me at the front desk was amazing & definitely a complete turnaround from the 3 people that I spoke with at the call center. He was pleasant & friendly & even greeted me as he was walking back to the front desk. He …

  51. Horrible people. They tried to extort 5 years of taxes from me. Problem is: I didn’t live in Oklahoma in those 5 years. I gave them proof 7 times and they told me they could still harass me if they wanted to because they are the Tax Commission.

  52. The people on the phone are very unprofessional!! They are rude an very unintelligent!! They don’t try to even help people with concerns an questions!! People there don’t need to work there because they can’t do their jobs. Real immature …

  53. Every time I’ve used this location the service has been exceptional. I live in the Moore Norman area and I come here because I know I’ll be treated well. The officer and the guy at the entrance are a breath of fresh air. Last thanks for …

  54. Agents wre so helpful and service was quick. Not many State or Federal agencies where the people are smiling and laughing at work. It was a lovely experience.

  55. I needed a car inspection done to get my title released so I can register it in my new home state. I called on Friday. No answer. I was told their phones were down. I left a voicemail. Asking for a call back. I didn’t hear anything on …

  56. Website states services are closed at 4:30. Arrived at 4:24 from Lawton for the front desk to tell me that everyone is gone. Don’t like to complain, but I have tried to get my Disable plates for months and keep getting the run around

  57. Literally took my wife and I 5 minutes to get our business handled. Everyone was polite and fast. I know some who have had bad experiences but it seems to be their own errors.. Reminder to all, DO NOT GO WITHOUT THE PROPER DOCUMENTS.

  58. As a disabled Veteran, the staff was very helpful. The service was quick for both to register and to get a sticker.
    The facilities were clean with ample seating and the PA system was clear and …

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Location

320 N Broadway Ave, Oklahoma City, OK 73194

Oklahoma Department of Revenue reviews