Visit oldsecond.com for lobby and drive-thru access and COVID-related information. Since 1871, Old Second National Bank has been dedicated to serving the current and future needs of the families and businesses that make up the communities in which we live and work. Our business division features local decision-makers, powerful credit solutions, and high-tech treasury and digital solutions. Individuals likewise enjoy the latest deposit and loan products, debit cards, and online solutions. Old Second also features a wide suite of mortgage products, from first-time homebuyers to experienced buyers. And our Wealth Management group offers retirement, investment, and trust solutions. Throughout the decades, Old Second has taken a leadership role in the community, participating in numerous community events. Many bank employees are members of local non-profits and organizations. Familiarity with the community has also empowered the bank with first-hand knowledge of local financial needs.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 8:30AM–12PM |
37 S River St, Aurora, IL 60506
(Translated by Google) Rosa Ramirez excellent service aurora main is MY preferred bank …
(Translated by Google) Excellent person
(Original)
Excelente persona
(Translated by Google) I thank Olga homar. Very kind, he helped me in everything. I recommend old second national bank. 🥰 …
(Translated by Google) Olga Homar attended me and I was able to solve my pending in my account it was easy and fast.😌 …
(Translated by Google) A very good experience, everyone tries to help you and they go extra for that. …
(Translated by Google) For me, Olga is the light of the Bank. Always friendly and smiling! Olga always solves all my dilemmas and answers all my questions. It is also beautiful inside and out. Thank you for the excellent service! …
Greart service by Rosa, very customer service driven. Rosa (personal banker) made ne feel comfortable and answered all my questions and was able to give me what I needed. Keep up the great work, its noticeable.
The best services I ever had Rosa Ramirez help us really nice person in really professional
Excelent service. Very friendly.
Ravid Ayala Opened a checking account and was very helpful.
Belinda was friendly and professional. She answered all of my questions and helped me with my banking needs.
The inside tellers at O2 on River St.are always friendly and go above and beyond to be helpful!!
Great service
Poor customer service.
They are a scam
THEY DONT ANSWER THEIR PHONES AND THEY LOCK ME OUT OF MY ACCOUNT ALL THE TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hidden Fees and bad security. That about sums this place up.
Olga was Awesome
Very helpful
Excellence at its best!!!!
I can give many reasons to not bank here but to say the least, I recommend credit unions before this bank.
Wounerful customer service great bank best in town no one I trust the most with my money
I was told that I would be charged to cash a check from title max because they do business with you. Confused on why I was charged
Old Second has been our bank since 1970. Excellent service, caring employees, easy to deal with.
Worst new bank experience forced to use them because of buy oit
Worst bank ever. Can’t ever deposit checks correctly. If it does get deposited after you leave the next day it’s usually removed from account for no reason at all.
Customer service is horrible! Also mortgage department is completely disconnected from bank and is no help at all. Please stay far away from this bank!
Very poor customer service. They have a commercial line that is good for nothing because they do NOT utilize it properly. This is the 4th time in this month that I have to open my business late because they take over 30 min to take of only …
The security firm they use for their parking lot Is outrageous. I mistook the lot as a public lot and their security guard used intimidation tactics to make me move or else get towed . First off, the lot is not posted at any entrance as a …
Only bank I know has 5 lanes for drive up with 2 people working kinda joke sitting in line for 15 mins and they want people to join this bank lol yeah hire more people for drive up on a friday
I arrived to Old Second to get help with my debit card and Online banking and beautiful Olga was able to help me with all my needs.Not only she was very caring and professional, she was also very pretty and stylish.I will recommend O2 to my friends and family, and thank you Olga for being so friendly and easy to talk to.
I have always had wonderful interactions here.Whether it’s with the tellers or when money was taken from my account without my consent or knowledge.Over 20 years now,also on the phone always very helpful and polite.
The bank teller that was took my information. Was very professional. She was she diligent, and quick. I will tell my friends and my family members how well. The customer service is. Thank you
This bank let 99 cents go through with over draft protection and never contacted me about it. The fees built up to over $300 without my knowledge. Predatory practices cannot be supported in this day and age, a small bank should do better.
Olga provided excellent customer assistance; explaining the need for documents required to change signatories on our account and was most professional and courteous. …
Discriminatory and extremely inefficient. If you aren’t privileged and rich they treat you very poorly.
Transfer from West Suburban Bank. Terrible service so far and debit information was hacked day 3. Still waiting for customer service to help resolve.
This was the smoothest transition from bank to bank!! Olga was amazing, great conversations by the way!! I’m excited to partner with Old Second die to having issue with other major banks!!! Thanks Old Second and Olga for great service and timely turnaround!!!
Smaller banks have the advantage of great customer service. At least good ones do. We have been fighting an estate issue for 9 weeks now and Old Second made no effort to help us. Can’t wait to close out business here.
I had to give a star. I have been locked out of my account since the takeover of West Suburban. I have no access to my money!!!! Bills not paid. Love old second NOT!!!!
Awesome people! Alicia is super friendly!
Terrible customer service. Not a good bank at all closing my accounts!!!
STAY AWAY!!! These people are COMPLETELY incompetent and unreliable. Only a customer cause they bought out West Suburban Bank. Not for long, though. I’ve paid the same bill twice in the last 2 weeks, and it’s still nowhere to be found. Oh, …
Worst bank app known to man. Never updates your transactions you’re better off staying old school and keeping up with a check book. All transactions pending for weeks so you never know what you really have in your account. Just RIDICULOUS!
Do NOT bank here. All of the recent reviews are correct. They locked my card for no reason, and now I can’t get ahold of anyone. As someone who only has one card this is EXTREMELY frustrating. I would give it zero stars if I could.
Terrible. I was switched over from west suburban bank. I could not access my money or see how much I had for 4 days during a transfer. I now have charges I don’t recognize. I have sent messages on their app and have called. No response via …
So, Old Second is doing a takeover of West Suburban Bank. As a senior citizen Old Second did not consider us in their instructions.
No online banking between 4/18-4/25. All my bills get paid on 3rd Wednesday of …
Not a happy camper. I am an old West Suburban customer who was switched over when the banks merged. Old Second Nationals systems are kludgy as heck, getting approvals for things such as allowing e-deposits for my accounts is taking way …
37 S. River St location. VERY VERY WEAK MANAGEMENT!!!
I am an account holder there and they will take your green cash but not your coins if they are half dollars or dollars unless its $10.00 or less. M E. Murphy
We had a terrible experience with Old Second Bank. We were looking to refinance our mortgage and even tho everything was going fine, the application that was submitted had a few discrepancies we didn’t feel comfortable with. We spoke with …
This is the worse customer service I have ever Experience I called 5 times and waited for 20 Minutes or More at a time and every time they say that they can not hear me and to call back and still can’t. I’am been an West Suburban bank …
The Rosa Ramirez the universal attendant took time and care to help me with my banking issues, she was pleasant & respectful along with the assistant branch manager Belinda Salas. I will always look 👀 these two great young ladies to assist me! 🌺🥋 …
Old Second recently bought West Suburban Bank. West Suburban cared for me they watched out for me. I knew the people’s names and they we’re always there to help. Then Old Second National Bank came and like absorbed them in the Old Second …
This bank has the worst customer service. I had an old short sale through west Suburban bank that just dropped off my credit, after they merged it showed up as New as of May 2022 and destroyed my credit that I worked very hard to rebuild …
I am NOT impressed with this bank at all. All the documentation that was sent prior to the conversion of West Suburban laid out all of the things that were going to happen with deadlines etc. Received a letter yesterday, March 3rd, which …
Chris Nation helped me open multiple accounts, and was overall very friendly and patient throughout the whole process. Great Service!
I’d leave ZERO stars if I could. With the recent buy out of West Suburban, Old Second hasn’t done anything right with the conversion and GOOD LUCK getting anyone on the phone! I had to drive to a branch and was then told that branch …
My experience at old second has been heart warming & excellent, the staff had patience with me & helped me with all of my needs & I really appreciate them, thank you old second especially miss Laura koski, big shout out to her, very happy over here
My experience with old second has been great. They are always timely and willing to help with any issues. I worked with Belinda Salas numerous times and she is a pleasure to work with and always goes above and beyond for me
I was with West suburban bank for 25 years and couldn’t have been happier. Unfortunately, they sold out to one of the most dysfunctional organizations I have ever dealt with! Old Second bank is totally INEPT in every area from their online …
If I could give no stars I would. Worst customer service from a bank I have dealt with so far. I was utilizing them for a bank verification for work and faxed it to the number provided several times and kept getting an error message, so I …
I’m a part of the group that was switched over from WSB to OSNB, it’s unbelievable we went from a fully functioning banking app and great service to this disaster. Sure I understand transitions aren’t always smooth and easy, but this has …
It seems that nobody at this bank knows about customer service. trying to speak with someone after the death of a family member who had an IRA account with old second, all they gave me was the run-a-round. I called the contact that I was …