OneSource Communications is the leading local provider of blazing-fast internet, flagship cable TV, and reliable telephone services in the Dallas-Fort Worth, TX metroplex since 1998.
| Friday | 8AM to 6PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
101 Bourland Rd Ste C, Keller, TX 76248
Had a bad customer experience when we ordered a pay-per-view event and weren’t told it would be available in SD only. When we called in to see how to get HD we were told, “You can’t.” No other explanation. …
Reviewing only their internet service-
Cons: INCREDIBLY OVERPRICED. $65 for 20-25MBps? Robbery of the first degree. Unbelievable. Unwilling to lower their price to hold onto customers — don’t …
We’ve had One Source fiber optic internet for about three months at our home in the villages of woodland springs. The speeds are exactly what we pay for. So far, our experience had been great.
I never leave reviews for anything but I feel the need to warn people of this TRASH company. If I could i’d leave 0 stars! The WiFi never works I was told to buy new equipment because it would supposedly resolve the issue I did and still 0 …
OneSource is TERRIBLE. We are having some billing issues caused by us not getting mail. The first peice of mail we recieved from them is a disconnect notice – when we called them a week before the disconnect date, they told me we need to …
well you cant call them either…service for internet rating is showing 2.2 /5 not sure I want them to dig up the yard to place fiber if they don’t have a better rating than this.
Sabrina at OneSource was so helpful. All my interactions with OneSource have been great.
My apartment was in contract with them, so I had to switch to one source. Internet speeds were laughable. I’m paying for the highest performance (25Mbs?) and sometimes can’t even stream Netflix! And it’s not like they’re cheaper than other …
Every 3-5 weeks I have to call in because of an issue, and within 24 hours it is usually fixed, unless it is a weekend. This past week I came very close to ditching them and Switching to Vyve, my internet was down for 72 hours, which …
One of the worst cable companies I’ve had to deal with, possibly even worse than Comcast. We have to use this cable service provider because they are the only available one for where I am located. Since we started using their service 4 months ago we’ve had 15 outages.
If you weren’t satisfied with their “up to 25 mbps” plan because you’re only really getting 5-15 mbps. So you upgrade to the “up to 50 mbps” hoping that it’ll get somewhat better. But it doesn’t and you’re still only getting 5-15 mbps. So …
I merely called in on a Saturday morning to inquire about internet service. I backed out of the service agreement after realizing that the fee expected for high speed internet was actually the DSL fee. The customer service rep was VERY …
What an improvement in service. I had a problem called the call center they were very courteous and agreed to have a tech call me back. In a matter of minutes Dustin called me back said they would be out the next afternoon and the repairman was here as promised. Got me back up and running in a matter of minutes.
Terrible service!!! We are a business and our phones and internet has been down for 4 days!
No major complaint with the television and cable, although the internet is sinfully slow, crashes every 10 minutes. I’ve managed to call for support in five different occasions and never been answered. I’m extremely frustrated by the fact …
For OneSource in Keller, TX – I’ve used OneSource for over a decade, and I while I can agree with the (poor) customer support issues and glitchy internet comments below, one balance, I’ve found OneSource to be quite reliable and helpful 99% …
The people who work here including management are so rude. They’re not helpful, unprofessional, stayed on a 26 minute hold, they had numbers in my name and incorrect spelling-they said to be fair, your first name is hard. My first name is 4 …
Kevin of One Source came out on a Sunday to fix our internet service problem some time ago. He was courteous, professional, and prompt. And he was successful at restoring our service. One thing about One Source is that a customer can …
Worst provider I have ever had. Unfortunately, they are the only ones that service our apartment complex. Within the first month I have had the Internet go out at least 5 times. They are also not accommodating at all and will do the least amount of work for you. Best of luck to anyone who uses one source.
Might possibly be the worst cable and internet service we have ever had! Video on Demand never works. Every movie we have ever rented has been refunded because it cuts out half way through. I’m having to use my Wi-Fi card to post this cause …
one source is trash. Don’t waste your time. The women in the office are miserable and it shows everytime you call in. We moved, tried to take them with us, and we were in too much of a rural area to get it. The woman in the office called to …
I call Jennifer and she helped me with my case
One source has always been a thorn in my side but today they have taken the cake. I’ve had my bill payment option set to auto draft since I’ve held an account with them. They have not taken payments for the past two months without notifying …
Fast and reliable internet glad I switched to one source when I did now I can actually stream tv on my back patio without it buffering every second
I would give 0 stars if I could. WORST internet company I’ve ever had. If i would have known they had a contract with my new apartment complex, I wouldn’t have signed a lease here. Im stuck paying $55 a month for terrible spotty wifi, …
They named it OneSource because if they have a contract you have One Source to get your internet from. This company’s business plan is the reason America as a whole need to get a internet reform. You can’t have a free market when the …
Shun – We have loved the service with onesource, thank you!
They are a great service if you love to reset at least once a day and you do not want to deal with them. I do not know what happened I used to love them never had a issue then all the sudden they have become the biggest pain in my neck. I would not refer anyone to them EVER. Please save your money and the headache and use someone else.
Everyday I pray that I have zero issues with my cable or Internet because I’d rather vote for Hillary and break my own legs than talk to any of them in the office. I have no trust in this company whatsoever. I literally call back to speak …
Besides their “internet service” only providing Internet for 8 hours a day if that, this company is also plagued by terrible employees and truly could not care about their clients. Customer Service is a foreign term to them. I had to buy a …
very bad service. Internet speed paying for 10 meg and still getting 5 meg speed or less. Got a problem on cable tv and you call them up and wait time is terrible, and technician will call you back with a “BLOCKED” cell phone number …
Can not believe there is service and internet worse than Frontier (Verizon), but apparently there is. Every 10 minutes of my shows it has to buffer (on Netflix and Hulu). Can only run one device at a time (if I’m lucky enough for even …
Wish I could give less than a 1 star. Im a current customer and the service is horrible. I even pay extra for the better speed. Customer service won’t send a technician unless the speed is below 20… The issue isn’t necessarily the speed …
When i used 1Source for my home, absolute worst customer service ever. Very slow and very unreliable internet. …
My apartment complex only offers OneSource, unfortunately. I had their cable TV for several years, and I still have their internet service. I got rid of the cable TV, because it was just ridiculously expensive. I had DirecTV prior to …
Worst internet I’ve ever had. They sell internet that serves no purpose. The techs always claim that you probably need to pay for more speed, and that its barely enough to run the phones. With only 3 people in my house.
Was a good ISP for several years, but now I can’t go 1 hour without losing service all together. I will be switching to another provider, as this has persisted for a month now. I pay premium prices and expect equivalent service
One source is worthless…Every night our internet stops working around 9pm. We have never received what we pay for…it’s been almost 2 years. The tech support is in GA and can not look up to see why internet is down. After …
The TV cable service is not good at all. I can’t use the “Movies on Demand” channel because there’s always an error!!!! Been in the middle of 3 movies and it just quits working. I will not make that mistake again. The internet service is extremely slow and sometimes will not connect. I don’t recommend this Company.
I have had no service issues or internet issues at all, they have been great. The reason I took a star off is because to transfer my service from one apartment to another they are charging a fee. I have never had a company charge a fee for …
I never post reviews, but this company really deserves one… Not a good one, however. …
We just got our bill after cancelling service and moving out of state. They required us to drive to Keller to return the little “black box” to them. They don’t pick up their equipment that they delivered? They have charged us $400. for …
I would give One Source a zero if I could. They charge you for 25 mg service but you only get it when no one else is home. I fought with them for 6 months over the fact my building was not getting over 5mg service after 5:30 pm and then …
New management and MAN what a change! All telecom is about the same but the customer service here is superb!!! So happy to be a customer with OneSource.
The best customer service I have ever dealt with!!!
If you can avoid using this company , DO IT. Out in the rural area I love they’re basically the only option for internet. Over the past year and a half (I signed a 2 year contract like a chump) my internet went from being fine to sketchy at …
Completely unreliable service. They are our ONLY option in NW Tarrant county and I hate paying them each month.
I don’t like to use the word, HATE, but when it comes to this company, I swear I HATE THEM! I cancelled my service in March 2018; it is now 06/05/2018 and I have yet to receive my credit of 262.00. I have spoken with three people and was …
Alright so I am not sure where all the negative reviews are coming from. I live between Heritage Parkway and North Tarrant Parkway as a reference. I have had the cable and internet package for about a month now and so far the service has …
One Source provides excellent internet service and the customer service I received today from Shune was excellent as well. Thank you!!
The worst internet provider I have ever used. If you plan on gaming or streaming be prepared to exercise the last bit of patience you have. Gaming glitches 80% of the time. You may get decent connectivity 3 out of the 31 days of the month. …
I am a very satisfied new customer. After they made a mistake on my install date, they did what they had to do to make this right. They got someone out today to do the install. They were apologetic, courteous and had my install done in 30 minutes…cable and internet. They definitely earned my respect today.
Jennifer was very professional in getting me a 3 years discount.
Thanks
I am looking for ANY provider in this area to replace One Source. I have had their service for 10 years. Their billing is horrendous, even tho I send them payments every month according to the bill I receive(I even called last month to …
Internet RARELY works. I normally pay my bill on time every month. One month my payment was late by ONE day. They tacked on a late fee to my next bill. Normally I would just be slightly annoyed by a late fee over one day late, but because …
So far so good. Tech Marcus arrived in am, was professional and wore protective gear. Setup service less than 30 minutes. Rated 4 out of 5 since service just installed. Using month to month.
We’ve had One Source since moving to Keller as it is the only company we can use at the apartments I live in. Since we upgraded to a faster speed we have had nothing but problems. The worst part is I work from home and have to have the …
Honestly, I’m shocked at the other reviews. We’ve been a customer for many years and have been very satisfied. Yes, sometimes the service messes up from high winds or storms, but that would happen regardless. Anytime we’ve ever called for a …
Im going to go ahead and add to the reviews. They are very accurate. I can get on the internet for 10 minutes without the signal dropping. The on demand never works, they went up $8 per month the channels freeze all the time and they’ve …
One Source has great customer service. The 2-3 times I called they answered quickly with no hold time and handled my problem on the same call. Our Internet service cancelled and shut us down at our business and One Source got us up and …
Love the people in the office but CUSTOMER SERVICE IS soon BAD ITS PAINFUL! Company called. Zecorm ?? answers for technical support took 1 guy 30 minutes to pull up my account said he was putting me on hold to transfer to the on call tech. …
Easily one of the worst companies I have ever had. I cannot stress this enough, if you have ANY other option go with that one. I cannot wait for another company to be available in my area. …
I have been a Onesource customer for 4 years now, i have never had a problem with internet connections until this last week, i called in and it was a short hold, the lady told me i would receive a call from a technician that day, I received …
I live in Westlake, TX, Tarrant County. Unfortunately my neighborhood’s only option for internet at the current time is One Source. We buy both the DSL and cable packages for redundant coverage. Both systems have frequent outages. …
Was placed on hold for 45 minutes just to be told that my issue had to wait until the next day. Not sure what 24/7 customer support is about if me saying “I think my internet is out” gets me an immediate “I can’t help you”. Lethargic phone …
My experience yOne Source hasn’t always been great. The internet service has its problems since it is wireless/satellite. It would appear the Technicians are great but the technology and the some of the admin side of things are their …
The internet and cable service is fine. I haven’t had any issues with that, and the one time I did the technician that came out was kind, courteous, and knowledgeable. However, the customer service at this company is one of the worst I’ve …
My internet went out during a storm and was out for nearly 2 days. This rating isn’t so much about the customer service as it is about the technician that came out. It took me 30 mins to get a hold of someone and the website says they are …
Hugely over priced. I am stuck because that the only service allowed on my apartment complex …
Before reading this please note that I am currently using my phones Hotspot for internet because my service is down again going on about an hour. …
Sabrina help me about upgrading
To 1 gig she was very friendly
The caliber of Tech Support in Georgia is bad. My internet went down at 12:08 a.m. on 5/22/18. Jamie stated that she had no way to access any information about my internet status at any time. All they can do is direct you through the steps …
Attention: ** 0 star review! I repeat 0 star review! ** In order to post this I had to select at least one star but they deserve none. This is by far the worst company on the planet and the only reason I continue to pay for this service is …
Internet has been working really good for the last few days. Get 8 to 10mg per sec most of the time. Only had the service now for one week. Starting off was not to good as their modems they provide are horrible. I wanted to use my own …
This is probably the worst internet service I have ever had. We have been with One source for almost 3 years. When we first got service, the speeds were fine. After a year or so, we began to have issues with speed and with the internet …
If I could use another internet provider I would. I’m on their 500 down 50 up cable package…the download speed seems to be pretty reliable but the upload speed hardly ever exceeds 10Mbps….its very annoying…some days i will get more …
I’m sorry to see so many bad reviews. I’m happy to be able to provide a positive one. I was having problems with some channels not working and called One Source on May 16, 2019. I spoke with a very friendly and professional person who was …
Worst customer service that doesn’t understand their own operations. Unfortunately, this is a monopoly situation where you’re stuck dealing with one business entity and the subsequent subpar dealings and service. Avoid if at all possible.
One of the most greedy companies I’ve ever had the displeasure of using. I’m forced to use them because its the only option I have in my apartments… I was late paying a bill so they charged me a fee. I have no problem paying the late fee. …
Update: We cancelled onesource due to its poor reliability 3 years ago and went to Verizon FiOS. However, now that Frontier took over, I’m not sure what’s worse: the overpricing of Frontier or the reliability of OneSource. …
Sabrina was very helpful and efficient in customer service.. Have had no problems and love doing business with this company
I agree with all the other reviews. They love putting the fault on the router. We should all get a months worth of credit for all the time its not usable. usually kicked off or so slow its worthless. Not a lot of options where we are in …
My service was turned off while I was out of town. My mistake, forgot to pay my bill. Paid bill in full on Friday night. Called Saturday to get service reinstated and got Melissa in CS who proceeded to tell me she was not the department …
They have the worst internet service in the world. If I had the option to choose dial up with AOL, I think I’d have a better and more reliable ISP. …
So much is wrong with this place.
When I cancelled service, I returned my equipment. Promptly. My final bill then …
They do provide service, it just isn’t the service I’m paying for. I asked for 25 MB service for 5 years and always told they could not provide it in my area. Then my neighbor told me they had it. I got it and am now getting 2mb on …
I have not generally had an issue with my service. It just works. I did have an issue last weekend, nothing could be resolved over the phone and they had to send a tech out on Monday. He spent several hours diagnosing the problem. He had to …
If I can give them 0 stars I would. Worst internet service EVER! I pay my bill on time and internet works half the time. Working from home and can’t log in. I can’t even get a hold of them because their line is busy. So disappointed unfortunately they are the only one that services my area if not I would go else where.
Pretty much same problems as everyone else. Probably because we are all having the same problems. Finally they let me put a ticket in, tech showed up one day and admitted to not having any networking knowledge at all. second day of ticket …
I have worked with OneSource for 3 1/2 years now and any issues that I have come across have been resolved very quickly. Just last week I had a problem with the reception on my television from the cable box. I called David at customer …
Let me start off by saying that this has been a most recent development.
One Source has never been top of the line service, but dropped drastically in …
Absolutely the WORST company. Customer service is laughable, they are rude and unwilling to listen. We had automatic bill pay, our card was stolen so we cancelled the card. We subsequently forgot to update our payment info with them. A …
Be very careful with this company. I have been charged for a cable receiver that I returned. I switched out my standard definition box for a high definition box last summer. Suddenly my bill includes a charge for the standard definition …
OneSource is a great company. Their techs are hard working and they are doing their best to compete with Dish, Verizon. AT&T etc. I love and have used OneSource for almost 10 years. Their prices are unbeatable and not being tied to a …
Very, VERY happy. Got wifi/internet service set up & installed about 6 weeks ago. Purchased a great T-Link router on Amazon, and their install was a breeze; tech was very professional and prompt. Took a couple of weeks for the signal to …
I needed to downgrade and Shaune in customer service did an excellent job of finding me the best deal! Great service, Shaune, thank you!
If ZERO stars were an option, they would get it.
By far the absolute WORST customer support of any business in the DFW metroplex. …
I just got new service today and I can already tell the difference. The internet actually stays on and is very fast. Benjamin was the installer and he went above and beyond. He answered all my questions and walked me though router and mesh setups. I was very impressed with how professional he was.
Bundle rates have gone up 50% from a few years back. Cable signal quality is poor. Customer service at their Keller Hicks location is something to be desired. I’m planning to change companies very soon. 1/30/19 – Finally made the smartest …
After living in 4 apartments from College to now I have to say this was the best service I have ever had. I never once had an issue with the cable or internet randomly stopping. Every time I called for anything whether payment, or what not …
Great customer service for the past 12 years!! They are easy to get on the phone, unlike our previous experience with AT&T. A service technician is quick to respond and ususally at our house within an hour of our call. The last call he …
If I had the ability to give 0 stars, I would. Worst company I have ever dealt with. They are overcharging for their lousy service. I live in an apartment and I am stuck with One Source until I move. I pay over $50 for 10 mbps speed!!! My …
Worst customer service ever. CANNOT get a hold of anyone after multiple calls and trying email as last resort still have not heard back from anyone. after you magically get a hold of someone to come set up your service after that just give …
The reviews are legit. If you have another option, just don’t even consider OneSource. I had them for the past year and had several lengthy outages (2 weeks), and never got the speed that I paid for. I am inclined to think their terrible …
I enjoyed our experience with OneSource. We only had a couple interruptions with our service but it always happened when the weather was getting bad. Other than that, we never once had to call in and request for someone to come out and help …
Edit: We haven’t had any problems or outages in over a month. That’s awesome! Keep it up! …
Do not engage with this provider. We signed a two year contract back in 2015 and we moved in 2016, asked them to cancel our service. We paid an extra month of service but they demanded we pay for the full contract, an entire years worth of …
STAY AWAY from this ISP if you can help it. I have had nothing but issues since I moved into my apartment complex in early 2019. The internet is extremely unstable with constant outages, resets, and low speeds. It has prevented me from …
I have loved the high speed experience OneSource has brought to my neighborhood in Rhome. The office staff is friendly and the field staff is very responsive (thank you Ryan).
BUYER BEWARE!!! Easily one of the worst businesses in Fort Worth. The worst of society work at this place. You are guaranteed to speak to someone who will be rude, short and more than likely completely incompetent at providing customer …
Shauna was helpful with resolving an issue I had with my bill.
Worst Business Service. They charge a high rate with horrible customer service. We lose internet at least once a month that causes us to lose our phone and computers. They install poor quality equipment that they are constantly having to …
Awful service, slow data speeds. Impossible tech support. We lost connectivity four time this week. They remotely reset our modem without telling us during the workday (In the middle of pandemic virtual school and work from home). I’d give this company 47 thumbs down if it were possible. Awful, awful, awful.
22 years of business is unbelievable.
Unbelievable because of the countless complaints spanning years of terrible …
One source has consistently been an excellent company to do business with. Have there been problems with my internet connection at times? Yes, there have been, but One Source has never failed to respond in a quick and professional manner. They are extremely efficient and resourceful!
Service has been less than satisfactory over the past five years. Now I’m required to return obsolete equipment to close my account. So I show up to the office which is locked down like the first 30 days of Covid with a sign that says use a …
Please, for the love of God, answer the phones during the stated business hours consistently. Or even most of the time. If you cannot do that, please change your business hours. …
I read all the reviews and decided to give them a chance anyways. Read on for detailed review….. Initially, my interactions with customer service were good. They were all polite, professional, and answered the phone in a timely manner. My …
Allison did an excellent job helping me with my rates.
I hate to see the bad reviews as I have had nothing but good luck with OneSource. I’ve had commercial service with them for past two years and now opening a second business in the area and they were my first and only call for internet and …
We were having phone issue on my Mothers phone and I just got off the phone with Connie at OneSource and was not looking forward to the call. I was very wrong in my expectations. Connie was super helpful and super friendly. Keep up the great work!!
When it works it is more expensive than other ISP. When it goes down the customer service response and communication is next to non existent. If we had any other option, I would take it. …
I’m convinced that they are called one source because their only customers have them as a default because they are the only option provided. They don’t allow self instillation which is obviously a money grab with how expensive it is, they …
The customer service is sketchy at best, sorry service, very rude individuals. My internet has never worked optimally in 3 years of service. Called today and was told by service technician that he wasn’t going to bother coming to look at …
I had the pleasure of getting help from Shawn, she was so nice and patient! One source or no source!
Shun is the absolute best in helping me setup my service. I was lucky enough to call number ending 3000 more than once and I reached her. Godsend!
Godsend!
Wow, these reviews are pretty sad. You would think a Business owner/Company would take that to heart after a couple years of poor reviews, but if you have a monopoly in a certain area, i guess you stop caring?? Fortunately, Spectrum is …
Update: It has been almost three years since my review below. I still believe this company can do better with the channels, tv boxes, and internet speed considering how much we pay monthly. We recently switched to their “new/better” …
Where I live there are few options, (frontier, spectrum, 1source). Frontier was a disaster and since they took over from Verizon there are too many outages and service is nonexistent. So, we switched to 1source on 2016 and have never had …
Best internet provided in the the north Fort Worth Roanoke area! I was able to Shune with CS and she was awesome!
We moved into the Woodland Springs area and this was the “recommended” company for our cable and internet service by the home builder. Wow, what a load of crock?!! For years, we would have service interruptions, sometimes lasting for a day …
Awful service, finally update their website after 8 years and none of the phone numbers they have listed work. Been having internet cut offs for the past month. If you have another internet service provider I would select them over One …
I am looking for a ZERO star and I cannot find it. Worst internet service provider ever. They force people living in apartment buildings in Keller to subscribe to them only and block other ISPs. Very bad services provided with poor customer care. We need help.
WARNING!!! Worst internet provider I have ever used. Been a customer for 2 months and internet goes out at least every other day.
New pool construction during a 5 month period continuously impacted internet and cable service but the folks at One Source, especially the technicians, were always responsive and solved any issue I had in a quick and professional manner. …
Thank you so much to Allison for helping me to resolve my payment issue and keep my internet on so I could keep working 😊 …
We’ve had OneSource for more than two years and it’s been great. We’ve only had a handful of service interruptions, and they were resolved quickly. Their phone support has always been easy to reach and responsive. And the one time we’ve needed someone to come out to the house, they were there within a few hours.
Worse internet/cable service EVER. Do not recommend. I had to use my hotspot 🙄 to leave this review. …
After months of the worst customer service I have ever had from Frontier we finally switched to One Source for internet. Their customer service is amazing!! Every technician that has come to help us has been so knowledgeable and professional. They are usually able to come the same day that we have called for help.
Horrible company. Had nothing but trouble out of the service and customer service is terrible. Disconnected my service randomly and tried to charge me an additional deposit without warning (or noting my account or sending me any …
Great service for internet at 1g. No contract, 3 years for $50. $100 installation.
Shune’s customer service extended to kindness and grace this morning. She also provided quick service and I was in and out in less than 10 minutes. Definitely a positive experience for me with OneSource! Thank you!!
OneSource Communications recently installed and offers up to 1gig in the shale creek Rhome area for $99, they also offer lower speeds at lower prices. As I sometimes have conference calls and work from home, along with some gaming. We …
Rough start, but appreciate the service and follow-up. Much better now. No issues after the first month.
Very prompt and professional service! Kristian was very helpful and provided an excellent service!
Connie in customer service is great. The installers where friendly and very helpful service is great have a son that plays games on line and no lag. And Benjamin is amazing also!!!
The internet speed is dramatically improved, and was the job was done with professionalism. Benjamin performed the work, and it was incredibly impressive. He knew not only about internet installation, but also had a deep knowledge of how …
Shaun (I hope I’m spelling her name correctly) was very polite and knowledgeable. She helped me with everything I needed in a timely manner and also offered me a promotion deal that helped me save on my bill. Thanks for all your help this will be my second year with One Source Communications.
This should be 0 stars!!!! When I say this is the worse company I have ever had internet service through, it is! The customer service is horrible, y’all barely answer the phone when we need you, and there is always a problem with the …
They are very unprofessional and advertise falsely. I have been paying for 150 mbp but barely receive 4-10. They were at my home every other month trying to rig MY router and each month my problem got worse. They even lowered my speeds …
Earlier today I needed some technical support to try to bring my internet back on line. After working through the phone tech support (which was great by the way) a ticket was dispatched to the local office for onsite help because the …
Just opened up an account with OneSource and was very happy with the customer service that Sabrina offered. Looking forward to working with the entire team!
Javier has gone above and beyond to fix a problem for us. He was in constant communication, even after he was off work for the day, to ensure we were up and running. He is a shining star and I hope others can learn their customer service from him.
They open at 8 am. I’ve been calling for almost a hour straight to pay my bill but keep getting a busy signal. The page does not work to pay bill online. So now I’m just sitting here not able to get to work.
If you hear of OneSource Communication, Please runnnnnnnnnnn. Dont waste your money. Internet is very unstable and Unreliable. Worst Internet Service Provider Everrrrrr.
Called them a Saturday morning, technical support couldn’t help me and said they’d send a technician out to the house. 35 minutes later, Ryan showed up at the house after giving me a phone call. Super professional and knew the source of the problem right away! We rarely get this type of awesome customer service! Thanks!!
Signed up for auto pay at 39.00 per month. After canceling, onesource used my credit card WITHOUT MY PERMISSION to charge $127.00 to my bank account for equipment fees. The equipment (router) will be returned, however, be advised, they feel …
This company has to have the worst internet service by far, i would give them zero stars if i could. My wifi would drop everyday at different times for at least an hour and there is always an outage every week. But every time I called tech …
If I was not forced to use their service at my apartment complex I would steer as far away from this company as possible. …
Despite the automatic response which will most likely be placed on this review, this is one of the worst internet providers I have ever had. I did not have a choice in choosing this provider- it was the only option given by my apartment …
One Source is our internet provider, and has been for several years. We rarely have outages that can’t be resolved by recycling the modem, but did have an issue requiring a trouble ticket. Customer service was polite and helpful, and …
Fast, Unreliable Internet with Zero Customer Service. That should be their motto. I work from home, on the internet, so it’s important to have reliable service. I have an outage at least once a week for long periods of time. Good luck …
I would have given them no stars. Unreliable internet service that’s out often than it’s on and no 24/7 customer support. In this day age, most people work remotely so reliable internet service is essential. I am frustrated because no other service is available in my area otherwise I wouldn’t be with this company.
I get information on cost savings as well as tech services without problems. And the people always help me get what I need.
This service is absolutely horrible and they lock you into a 12 month contract because they know their service is trash. They are real quick to disconnect or interrupt but when you need your motem or service fixed period they take their time. Dont fall into the same trap im stuck on to say even spectrum is better than One Source.
Their internet is fast and the customer support is very nice and helpful.
Customer service is very kind. We enjoy our service with OneSource.
Absolutely the worst. I’d give 0 stars if I could. I live in the Bluffs, Keller Texas (outside of Fort Worth) and they are the only game in town. I call all the big providers every month in the hopes someone comes and offers any …
Shune has been wonderful to work with on getting service set up! I appreciate the level of customer service she has provided and how kind and patient she has been through all of my questions and concerns. 5 stars!
I’ve had one source for about 1 year just for internet.
I used to have AT&T, but there service was subpar with only 18mb down and 1 up. …
These guys are amazing and care about what they do. Not only do they provide better and faster service then AT&T, but they dont play around with making sure your a happy customer with same day maintenance and fixes. ignore theses bad reviews from when they were getting their footing in the area and believe me its better then AT&T
I called today to ask about adding TV as we have had internet with One Source for several years and was lucky enough to talk with Connie. She was fantastic! She patiently explained the different options and looked up the channels to make …
I’ve been with One Source for a year. They have been helpful at anytime we called! Thank you Shun for being so helpful!
Connie, a customer service representative, helped me get my internet speed updated. She was amazing. 0 wait time, very simple authentication, super easy experience. She deserves the utmost praise from her supervisors and should be next up …
Not only were they still charging me a price that had been reduced but when the service goes down they take their phones offline to avoid calls after hours. I was very pleased at first but now they are just out for the monthly payments, screw customers support!!!!
They were very dishonest with payments and Billings I will find random Billings for $161.00 out of no where. When my balance was zero the month before. Very evil and I’m very disappointed. I wouldn’t trust them. They were nice but they were dishonest and put fake charges on my account. Internet never works always goes out. No good.
Sabrina answered all my question and set me up for my new service. The connection was installed exactly the day I was told it would. On Monday I will have my new service ready to go.
Always solve my issues customer service is always friendly.
Most unreliable internet I’ve ever had. I plan on switching as soon as AT&T installs fiber.
I called today due to pricing and I spoke with Sabrina regarding my account. Sabrina was a doll and was able to adjust my account and make me one happy consumer. Thank you so much Sabrina. Will be recommending One Source to everyone.
We signed up for 1 gig fiber almost a year ago and really couldn’t be happier with our OneSource experience. Coming from a household where both incomes depend on remote work, we’ve grown to trust this service based on the consistent speeds …
This company’s internet reliability and service quality is about as good as a screen door on a submarine… seriously, McDonald’s wifi is 10x’s better AND more reliable than this company’s service and that’s is saying something. This …
Have an outstanding service, professional and friendly. Shun is the best CSR there. She deserves a raise.
If you can avoid this company, DO IT ALL COSTS! These guys nickel and dime you at every turn. They charge $100 for installation that took 10 minutes and was an hour past appointment time. $5 monthly modem fee that they don’t tell you about. …
This is the worst internet company I have ever seen unfortunately. When the internet goes out you can’t even get through on the phone to get into contact with them. They over charge for the quality of service they provide. I am convinced …
The only reason they get two stars is the customer service is half decent compared to other internet companies. That is the only positive thing I have to say about them. …
Advertised fiber internet through a direct mailer, but never responded after signing up. After a week of no contact, I called them and they said they no longer planned to offer service to my address. They never told me and just left me …
I was very lucky to get Jennifer as my customer service rep! I called, in a panic, because I was locked out of my online access to our invoice and could not find the paper version, and I needed it to complete my expenses for work. Jennifer wasted no time and got it to me right away. I appreciated the 5 star service!
I have had one source for almost 2 years. I pay double than most of the people I know, for less than half of the speed. For $150/ month I should be getting over 1gb speeds and free foot massages. Instead I am constantly having issues while …
S Santos was a great customer service representative. She was patient and helpful getting my new account for cable set up. She explained the process and next steps very clearly. Looking forward to our cable installation next week.
Thanks
“There are three kinds of men. The one that learns by reading. The few who learn by observation. The rest of them have to pee on the electric fence for themselves. ” …
I have had excellent service with the customer service team. My last issue was with my bill, and I spoke with Jennifer, who took care of me in a very professional but courteous manner, and managed to help me out. I had also had a problem …
Prices are good compared to other wired Ethernet competitors. I’ve seen reviews of others stating that the customer service lacks quality, but I’ve personally experienced no issues.
Really Great people to Work with. Always willing to help me and my needs. Great internet speed.
I love One Source! They are always very kind and helpful, Allison is awesome!
Jennifer help me with all my questions and that was very nice from her and i will continuous with this company for a long time .
Shun was the absolute best customer service agent ever..she went above and beyond for me..EXCELLENT EXPERIENCE ♥️
This is an amazing company. Easy to work with. Allison was an amazing help with my account.
Whatever you do, do not trust this company. They will add charges to your bill and rip you off. My first 2 months is almost a total of $600. That’s a lot of money for just tv and a horrible working internet service
Extremely happy with the internet service we received today! Great connection & great customer service from Connie. Robert the installer, was great & very helpful & did a great job! Thanks for the awesome service
I recently worked with Sabrina via live chat today, and she was most helpful in scheduling my fiber internet installation.
I’ll make this short and sweet. If you have an issue with you’re internet here at once source communications (you have once source so you most likely do), you’re not going to receive good customer, you won’t hear back from them anytime soon and you’ll wonder why you even chose them as your provider.
I am a new customer to One Source with a 500MB cable modem. The first 2 weeks were a mess with 10-20 network outages per day. Having read all of the reviews online, I figured that this was just part of the “service.” However, I did break …
They came thru our neighborhood. Dug up everyone’s yard and cut several sewer lines.
Weeks later I got a flyer in the mail. Emailed them to get information. 5 weeks …
We’ve been with them a year, we haven’t encountered issues, also great customer service.
I have been dealing with 1source communications for roughly 11 years (I have no other alternative) and their internet service has gotten better over the years, and if I had a choice I probably would choose someone else. With that said, …
Called to pay my bill and discussed other internet plans. Come to find out I was overpaying for my Internet Service, my current plan price changed and I was not aware of it. Though I wish I knew this info sooner that my plan’s price had …
Ryan came out today an hour after I called in the request, fix me all up, did a great job as always, personable, prompt, excellent company to deal with. Their customer service in the office is always courteous and knowledgeable with never …
Very pleased w Javier today. I called technical support yesterday as I was getting dropped constantly. He was here at 0900. Replaced one piece of equipment and assisted me w getting reconnected. Quickly responded to text questions to finalize the repair. Really appreciate his attention to detail. Thanks.
Sign up process was very smooth with Sabrina. She was very professional and great to work with on the phone.
Shun really helped me out getting set up my internet. Great internet speeds for a great price. Can’t complain.
Great service, great speed, thank you Sabrina for going the extra mile during our phone call!, you deserve salary increase, just in case your boss sees this review! Thank you!
Shune did a great job for me when I called in to set up service for our home. I appreciate the excellent customer service.
Horrible service, it frequently goes in and out. Forced to use them by my apartment community. Redeeming quality is the technicians are very nice and helpful.
Worked with Shun regarding my rate – she was great in helping me get a faster connection for the same rate I was already paying.
The worst customer service. My internet has been down and they keep saying a Technician will call me. The technician never calls. They just show up unannounced so you’re not home they can’t give you a schedule date for the technician for …
It would be nice to have our internet that we pay for to work. Every since we moved in this house we have had problems with this service.
I think the price you pay for this is not worth the service. The only reason we have it is because our complex only uses this company. The internet drops every 1 or 2 hrs. I mean I know this whole complex uses one source so it happens but why not work on a way for a stronger signal.
Theres a outage at least once every week and the customer service agents are extremely rude and condescending. I can only assume onesource doesn’t treat them right, because they definitely don’t treat the customers right. It’s very …
Kristian was amazing today at assisting ne with my needs. Great customer service. Thank you again.
Worst internet provider I have ever had. Service is always going down, they charge you to come to you home to make sure it’s not your system that is set up wrong and the connection rate is horrible all the time.
Not very helpful or informative, internet service is down, and I called in first thing in the morning and was informed someone would call me back. I waited several hours and no phone call, called back to be told there was a fiber cut in my …
We’ve had OneSource fiber internet for 5 years now and have had a wonderful experience. No technical issues and Connie in customer service was a joy to work with. Would highly recommend.
If I could give zero stars I would !!! This is the worst internet provider in town! Every.Single.Day my internet drops… reset router or modem, then call them, spend a bunch of time on the phone and still only works intermittently. I work …
Maritza Veloz Helped me set up internet for my home . She was amazing and answered any questions I had. They came out the next day so only went one day without internet
My internet would go down each day at the same time. I had a tech out at my apt a few times, they tried slicing up the wires to fix it, but no luck. Had to move out of my apt since this was the only internet option
Worst internet service company ever. It’s so disappointing to pay a lot of money for 1T of internet speed connection and only gets 20 to 30GB. This company is a scam, I can wait to have another provider available in my area.
I’ve been with OneSource over 3 years great company and great customer service they are all very professional and handled all concerns with urgency . Always a pleasant encounter but one that really stood out to me was representative by …
I have had their internet service for the past year and absolutely love it! We have never had any issues with it and their customer service is always phenomenal! Jennifer is the best!
Maritza and the OneSource team was very accommodating with competitive pricing and overall customer service. The installation wasn’t delayed and I’m very happy I switched to the fiber network.
I am a customer of One Source for over 12 months have received excellent service and a good fee. I would give these guys a 5 star review for their ongoing good service and excellent response times when called.
I wanted to say how awesome Deshume is! Her customer service was top notch, and she even called me after work hours to make sure I was taken care of with getting Wi-Fi setup at my apartment! Those little things with customer service go such a long way!
Have had zero issues with OneSource and my internet connection. They are such a reliable company and make be feel like a valued customer! Highly recommend them!
I am changing my review back to one star. Ramarquis from One Source is a great employee and has done a lot to try and help me but that just doesn’t make up for all the problems they have. …
Today, one of your trucks was parked in front of my house and another parked directly across the street. I told the crew outside that their trucks were making it hard for me to back out of my driveway. They told me it would be there an …
One source has always taken care of me. They have great customer service and their techs are amazing and prompt. Shun is a very lovely customer service representative. I highly recommend using One Source
Just got the 1 gig installed yesterday. Installer was professional. Download and Upload are what is expected. Much better for my use case while saving $600/year for upload that was 30x slower.
Service overall is quite decent I suppose. Questionable and weird problems do occur more than anyone would like and most problems seem to always be on the providers end here. They don’t seem capable of handling technical problems on their …
There can be no WORSE SERVICE than this company. Unfortunately I had to change this company out of obligation and it has gone from bad to worse since I contracted the services. I live in a small apartment and I only have Wi-Fi in certain …
I’ve been in communication with Connie in Customer Service since OneSource first started installing fiber optics in our neighborhood a few months ago.
She has been so easy to work with and provided up-to-date information regarding …
Good afternoon. We have had Onesource for just a little of a year now and have had sooooo many issues and problems with countless service interruptions! To say we’re highly disappointed is an understatement. I work from home and depend on a …
As usual I am so happy with the customer service that I receive from One Source! I called today regarding the latest advertised promotion and Maritza went out of her way to make it happen!! I spent very little time on the phone, her demeanor was pleasant and she seemed genuinely happy to help me out!!! Thank you One Source!!!!
Very pleased with the help from Sabrina on the online chat. She took the time to provide me with the information of all the speeds and prices. She went above and beyond to help me make the best choice and get more bang for my buck. Thank you Sabrina!
I recently switched to OneSource from another internet provider, and the process was extremely easy. The staff at OneSource are top notch and getting to talk to an actual human didn’t require a bunch of button pushing or long hold times. …
I was hesitant to switch based on past reviews, but glad I did. We have great speed, and service has been great. Tech support was excellent when I recently had issues with our shop WiFi not working. He advised on setting up my eero network to help with connectivity. Would definitely recommend!
Spoke with Sabrina today and she was awesome helping me out with my bill. Just got their new 1gig fiber and it’s the best internet we have ever had. Javier helped with the install and was sure to make sure it was done correctly and professionally.
I am a new customer with One Source. Just signed up for their fiber optic service. I contacted OS to see if there was a better package for me to upgrade to and she took the time and researched it and recieved a confirmation from her manager …
I have One source for 4 years now since i got rid of ATT. i have no complaints service and customer service has been great. When I have had to call or pay my bill the girls in the office have been great. They keep up with improvements and install fast.
We’ve had them as an ISP for over 10 years and I really like them. I love that they don’t have hard or soft limits. We recently upgrade to their fiber and it’s been very consistent. The staff is helpful, too. Jennifer helped us today on getting some bank issues corrected.
Great service, fast and easy install. Installer was awesome, super happy about that. I’ve had the service for several months now and we haven’t had any outages or drops in speed. Fast downloads, great for gaming and streaming hi def. It’s been a very positive experience.