Ophthalmology Associates of Western New York

Ophthalmologist, Ophthalmology Associates of Western New York

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Ophthalmology Associates of Western New York Contact Details

  • 6333 Main St, Williamsville, NY 14221
  • 716-632-3545
  • Friday 7:30AM to 1PM
    Saturday Closed
    Sunday Closed
    Monday 7:30AM to 4PM
    Tuesday 7AM to 4PM
    Wednesday 7AM to 4PM
    Thursday 7AM to 4PM
  • http://oaeyecare.com/
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Ophthalmology Associates of Western New York Reviews ( 87 )

  1. For a supposedly professional medical office, the staff here is the most unfriendly, unprofessional, and incompetent I’ve ever come in contact with! I cannot understand how good doctors would want or allow the horrible staff “working” there! 😡 …

  2. Waiting room standing room only when social distancing is supposed to be in place. Up yo 2 hour wait time. Only with doctor 5-10 minutes. Put in a room and then left alone with no one giving any info. Next time took first appointment of the day—- still no MD after 55 minutes!! First appointment??!!!

  3. Talk to a woman on the phone said there was a thing with insurance where my daughter couldn’t be seen yet. I said okay then I won’t bring her she INSISTED I bring her and they would make it work. I pull my daughter out of school and bring …

  4. Went here and got a 2nd opinion about my eye pressure.and was very pleased that dr niles gave me different eye drops which has lowered my pressures in the normal range.

  5. Everyone I spoke to so far at OAWNY has been super nice,,kind and helpful ! Dr. Niles is THE BEST in my opinion ! He goes above and beyond any dr. I’ve ever known He explains things thoroughly, listens to your concerns, patient, kind… HE …

  6. Waiting here for 2 hours. I ask how much longer it’s going to be and they say “shortly”. Worst place I’ve ever been to. Staff is rude. I can hear them talking to patients then walking away and talking to their coworkers complaining about …

  7. The staff is wonderful and very helpful. The doctors are fabulous and took the time to answer all my questions. You might have to wait a bit, but the attention to detail is worth the wait.

  8. I had my Lasik surgery done by Dr. Niles about a month ago and could not be happier. The staff took great care in making me feel comfortable, confident in the process and educated. Most importantly, my results were perfect. I’m able to see …

  9. I have recently seen Dr. Scaduto for my annual eye exam and bought glasses from the optical department. I have zero complaints with the office and everyone was wonderful to work with.

  10. I have been a patient of Dr. Charles Niles for many years now…his knowledge, expertise and courtesy towards patients is outstanding and I have nothing but positive remarks about his care of me as a patient….I have recommended his …

  11. I had an amazing experience during my visit. I was seen by Dr. Berardi who he was extremely knowledgable and made me feel like I was in great hands. The wait time was quick and the staff was very friendly. Would highly recommend their services.

  12. I am a patient of Dr. Russell. She was very sweet and took the time to answer all of my questions. Office was very clean and somebody cleaned 3 times in the hour that I was in the office. Very friendly staff. Overall love this facility!!

  13. I have been going to Dr. Berardi for 20 years and have nothing but the highest respect for him and his practice, very professional, my cataract surgery was very successful and I would trust him to anyone.

  14. Had Cataract surgery on both eyes one week apart. Dr Niles did the surgery and he is an excellent surgeon. Very friendly and thorough. Staff was excellent. Highly recommend!

  15. Great facility. Pleasant professional staff. Wonderful doctor and surgeon. Dr Charles Niles removed cataract yesterday and had a multi focal lens implant. Today 20 20 vision and can read fine print. Zsuszi my wife had similar surgery on both eyes two years ago. Same results. Pretty much perfect vision. Thanks and God bless you all.

  16. I have been wearing contacts since the 80’s; then before Lasiik came into existence I had RK surgery which was botched by a surgeon who practiced at Dr’s Siedliecki and associates : I had been a patient for over 20 years; with this …

  17. My mother’s appointment was skipped TWO times now and we kept waiting and waiting for our turn. The waiting room emptied and new people walking in would get called next. I had to alert the staff that our appointment was skipped and the …

  18. I have been having very serious blurred vision problems (I already have contacts and glasses). It’s to the point where I can’t even read ANYTHING most days. I got in, the older doctor flew in the room in a huge hurry. I could tell he just …

  19. Avoid Ophthalmology Assoc. of WNY. This company does not have control of its finances. After an exam for my wife and fitting her for glasses, I paid their mailed invoice promptly. But now I’m still getting bills, this time with threats …

  20. I have been a patient of Dr. Niles for 12+ years and have him to thank for my eyesight. In my opinion he is one of the best in his field in the country. I highly recommend this office for the care and concern they extend to every patient. They are the BEST.

  21. Pleasant staff, attentive doctors and techs. They listen to your questions and don’t try to rush your appointment. Have been a patient for more than 20 years, and I have always had good experiences there.

  22. I originally scheduled my appointment for a minor eye irritation out of convenience. Since the office was down the street from my office, I assumed I would be in and out with a prescription for eye drops in about 45 minutes. I was seen by …

  23. Great experience! Staff is professionally competent and friendly. Also, all were extremely supportive, helpful and encouraging throughout the process — from the first meeting through to post-surgery. I will definitely make a positive recommendation.

  24. Excellent care and patient technicians. I had a rarer eye condition that requires several diagnostic tests every six months. The tests are not pleasant and the techs encourage me, instead of being Impatient or scolding me when I get nervous or cannot stop blinking. The staff are kind and caring, as are the doctors.

  25. Dr Niles has always been professional.I have been seeing him since he started in private practice. He takes time with you to explain what is going on with your eyes. I had him do Cataracta sugary on both eyes and now for the first time in over 50 years i don’t need glasses

  26. My appointment was scheduled for 2 p.m. Initially I was to see the doctor at her prior location, but received a call on Saturday before my appointment on the following Tuesday that she had moved her practice. On the date of my …

  27. Always professional. Started with Dr. Antonucci many years ( and 3-4 offices ago). All of the other associates have been just as professional. Wait time is much less now than in the past. I saw Dr. Russell and she is also thorough and professional; office staff all pleasant and efficient.

  28. Wonderful group of hardworking individuals! The entire staff here is very kind, helpful, efficient, and go out of their way to help you. Dr. Niles is absolutely tops at what he does. He is professional, very knowledgeable, answers all …

  29. The worst front office staff I’ve ever encountered. They are always rude and snap at you without letting me finish a sentence, not helpful at all. The wait time to see the dr is anywhere from 2-3 hours. The doctors are good and its the only reason we stayed for as long as we did. we will not be going back

  30. Dr. Niles is incredibly knowledgeable, kind, and responsive. You are in great hands with him. If you have an issue outside of his expertise, he will refer you to someone who is is equally excellent. Also, Ellen (who works with Dr. Niles) is fantastic. She listens, takes your concerns seriously, and gets you set up with the care you need.

  31. Dr Charles Niles Tops in my book. Did my Cataracts surgery several years ago. Plus many follow ups. When I was in need of when in Florida called him for retina problem. Told me what to do. And later go home as soon as I could for eye surgery his help for fantastic. He cares. Can’t say enough good..

  32. I highly recommend anyone who’s seeking an experienced glaucoma or cataract specialist to see Dr. Niles!  He was absolutely wonderful – very kind, thorough, and professional!  I asked a lot of questions, and he answered them all.  I’m so …

  33. I have been with this practice for 30 years and have had the best care for my eyes. Everyone is patient and truly kind. At the beginning of the Covid pandemic,I felt safe and was seen asap. The doctors answer my questions in terms I can …

  34. My 1st time appointment was 2/4/21. I was there for a 2nd opinion. Inadvertently however, I was scheduled to see the optometrist, but when the staff realized the error, Dr. NILES …

  35. I have been a patient at Ophthalmology Associates for many years. I always receive courteous and prompt service. When I see other doctors I am very confident that they are familiar with my file. I highly recommend this entire practice.

  36. I had cataract surgery performed by Dr. Berardi and have wonderful results. He was able to correct my astigmatism in both eyes and used the Panoptix Trifocal Lens implant. Dr. Berardi is an extremely kind doctor. He takes the time to …

  37. Professional and courteous staff. I had cataract surgery with Dr. Charles Niles. Pre op, surgery, and post op were handled professionally. My vision is wonderful and I do not require glasses anymore!

  38. I recently had cataract surgery performed by Dr. Charles Niles. I had follow-up care with Dr. Sam Scaduto. I was very pleased with the result of the surgery and the care of the physicians and the various office assistants. Everyone was …

  39. Had an appointment scheduled for over a MONTH. They called me two days prior to tell me they can’t see me that late (3:30pm) and offered no accommodations except an earlier appointment. I was blindly transferred to someone else who was …

  40. I received excellent care at the Ophthalmology Associates of Western New York. Dr. Charles Niles performed cataract surgery on both of my eyes recently. Everything turned out perfectly. The staff was friendly, attentive and professional. I would highly recommend this group to anyone needing eye care!

  41. The glasses I bought 2 years ago ( $500) did not fit, caused headaches & I was unable to use them. When I returned & asked to have them adjusted was told they were fine. so the glasses have been in a drawer since. Today I went back …

  42. Drove a friend, who is a patient with Dr. Flanagan today. Her regular annual eye appt was at 12:45. I waited in the parking lot, with the air conditioning on in my car until my friend came out at 2:40 – almost 2 hours later and saw only 2 …

  43. I have been treated professionally from my first visit thru the cataract surgery and follow-up treatment by Dr. Niles and the entire staff. I am very satisfied with the results and will recommend Opthalmology Associates and Dr. Niles to everyone. Thank you…Paul Marcin

  44. I had cataracts removed in both eyes by Dr. Niles and i am well satisfied. After the operation he will call you to make sure you are ok. He also will see you the next day and check you out. i am glad i had Dr Niles as my eye Physician and surgeon its like talking to a friend.My wife is also a patient of his and well satisfied.

  45. I had cataract surgery performed by Dr. Charles Niles, MD in November 2020. Everything went excellently!
    In fact, after surgery on my right eye I no longer needed glasses for distance. …

  46. Everyone is very profresional, polite and helpfuil! Both me and my husband are long time patients My husband has had extenuating conditions and has received excellent care. We feel very fortunate to have Dr. Niles and his staff take care of him and keep us informed of necessary treatment.

  47. Chuck Niles is a delightful ophthalmologist and I found it easy to discuss issues with him. I would give him 5 stars. The practice however needs improvements, especially reception. I waited and waited to be scanned before being able to …

  48. I am a retired RN with almost 50 years experience , the office staff were all extremely friendly and demonstrated excellent clinical skills. I recently had cataract surgery done on both of my eyes by Dr. Niles , I had a choice of lenses for long distance and close up vision. My vision results are amazing!

  49. Appointment today 2/11/21 scheduled with Dr. Niles but switched to Dr. Russell a most lovely young lady who performed a great exam. I was very pleased. This office is always buttoned up, the girls do have to slow down when leading us from …

  50. This was my first visit and the staff was very professional and friendly. From the time I walked in Allison made me feel comfortable. The staff was very helpful in explaining everything that we were doing. Dr,. Niles was also very …

  51. I had a 2/11/21 appointment with Dr. Niles for a glaucoma evaluation. EVERYONE in the office was very professional and pleasant, and I did not have too long of a wait to see the doctor. Dr. Niles explained my condition and retina photos extremely well and eased my mind about the severity of my problem. I HIGHLY recommend Dr. Niles!

  52. I found this office to be very accommodating! I was sent by referral. I had an appt with Dr. Niles rather quickly to my surprise. The Doc was very thorough w/my med history and gathered more records he needed to review. He took care of …

  53. Dr. Niles and the entire staff are very warm, friendly and extremely professional. Dr. Niles takes his time with you and happily answers any and all questions. I’ve been a patient for many years and have always been seen promptly when I’ve had a problem. I would highly recommend Opthalmology Associates!!!

  54. I am very happy, that years ago I was referred to Ophthalmology Associates. Everyone in the office is friendly, pleasant and nice. I feel that I am always welcomed there . My vision for years is being taken care of by Dr. C. Niles. In my …

  55. I have been here many times and always had a positive experience. Danielle in optical is wonderful! She is so patient and knowledgeable, and you can tell she genuinely cares about finding the right frames and lenses for you. I have a lot of …

  56. Have been going there and the old location for quite awhile. Always found the staff polite and courteous. Dr. Niles in my opinion is great. Always takes the time to explain my examination, eye issues, and what further steps are required if any. He completed two eye surgeries on my eyes and both times results were very good.

  57. I’ve been a patient here for years but skipped last year because of the pandemic. I was so pleased to be welcomed and treated professionally using my existing records that were all accurate and just waiting for the new information. I met …

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