Tried to make a physician to physician referral for an established OCB patient for an urgent/acute visit with any provider. The triage secretary didn’t recognize the name of the common acute eye problem and the manager wasn’t willing to …
My cataract surgeon sent me to an eyelid specialist at OCB, Dr Mark Hatton, who drained the stye and took a biopsy, reporting “no signs of any problem whatsoever.” A year later I was diagnosed with eyelid cancer.
Time wasted. The frontdesk clerks are very incompetent. Took a full 60 minutes for them to figure out my insurance, even after I had the insurance representative talk to them directly. Not to mention they charge 1.5x the regular prices — If you have time and money to spare this is your place–
Very poor customer service. I have been trying to reach them for over two weeks to order contact lenses. I have left multiple messages with their machine and with the operator for OCB, but still no call back. At this point will take my business elsewhere, even if it means paying out of network.
I love this place,my experience was very nice here..ordered my CL and they came in the next day…Dr Ip is still my doctor and love her to pieces…The front desk checks and verifies your insurance as a curtesy, its not their job and if …
How hard is it to see your patients timely? Seriously? Every time I’ve visited, I’ve waited at least an hour. This is a ridiculous waste of time. And the service is severely over priced too.
AWFUL!!!! AWFUL!! If I could do a minus 5 stars I Would.. on hold 20 minutes then disconnected! left message no return call… unfortunately because of insurance need to go there
If you ever have ANY issues with you eyes, OCB is the place to go. Beyond excellent Doctors. Dr Jeffery Heier is the best. He saved the vision in my right eye, when my local Dr failed . The surgery centers staff is wonderful. Trust your eye health to the best…..Your sight is precious. Go to OCB.
I waited an hour to even be seen for testing they dropped the ball my name wasn’t even down on the list not happy with this place my appointment was at 1 didn’t get called till 2 watched all the people that came after me go in so i had to chase down my oun appointment or people to be seen unprofessional
HORRIBLE !!!!!
Doctors are good but the wait time is crazy long. They screw up your insurance and they just sit around talking and waking around. Been waiting for over 2 hours …
I had cataract surgery done just this past week. The entire team was competent and caring. I was made to feel as at ease as was possible and the results so far are excellent. I am very happy with the service. If I need the other eye done I will not hesitate to return.
My name is David Rossin, I’m patient of this GREAT organization for over 5 years, my Dr. is Mr. S. Taylor and recently I got cataract surgery for both eyes by Dr. Shingleton. He and his team are GREAT and PROFESIONAL!. …
I got an email from your clinic to call the 1 800 number to make an appointment and it doesn’t work.. then when you try to go to the website it sends you somewhere different.. idk 🤷🏾♀️ What is going on .. but this is too much …
I have tried to reach the Boston office numerous times to cancel my appointment for September and am left on hold with no one answering so am unable to cancel nor leave a message to cancel. So to the office as I cannot reach you, I will …
This is by far one of the best places to get and have maintained eyeglasses. The quality of their works top notch, and while they are sensitive to your wallet, they won’t let you leave without the right set of glasses at the right price for you. I highly recommend them, and i have 40 years of experience with eye glasses!!!!
IF I could give Dr. Theodore Sauer and his entire team more stars I would.
Clinical trial hubs, patient of MGH, is traveling every week from NYC to Boston for his treatments and needed an emergency visit. …
I’m a patient of Dr. Raizman. The waiting time is too long everytime I visited. More than one hour. I hope the dr. can decrease the number of patients daily so his patients don’t need to wait so long outside.
I tried to make an appt as a new patient here and the Boston office was not helpful at all. They said I needed a referral, so I had my PCP’s office send one. I called the next day to follow up and they said someone would call as soon as …
Had my eyelids done by Dr. Hatton. I was a nervous wreck. I’m a nurse so I asked one of the nurses the day I arrived to please check me in quickly she was wonderful . I felt well cared for and Dr Hatton is exceptional. I now need to …
Obtained a pair of glasses from the optical shop that did not end up being as advertised. I returned the glasses at the end of Jan and still have not had my benefits reinstated yet. As a result, I have been without a new pair of glasses and …
These people are horrible and cheat’s. They said the doctor I wanted to see was booked up in Boston and that she is in Waltham one day a week. They also said that I could get glasses there if needed. When I got to Waltham, I was told that …
I had a very negative experience today with Betty, the Vision Field Technician.
I would suggest some sensitivity and kindness training for her in addition to technical training. We produced inaccurate test results and did not redo the test. So uncaring.
I’ve struggled significantly with this group. While the provider I saw was professional, I ordered contacts and had multiple miscommunications from the staff and had to physically go into the clinic to reach anyone: the contacts I ordered …
So far this practice has been less than satisfactory. While I am sure they have great doctors here, it took me 2 months to get assessed for cateract surgery. I have been waiting 3 weeks now for an appointment to get surgery which they are …
This is the best group of ophthalmic physicians in the state – probably the entire East Coast. It’s unfortunate that there isn’t a way to separate reviews of the administrative section from those for the medical doctors. My husband and I …
They check your eyes like a factory. Tried to get a copy of my eyeglass prescription six months later and they wouldn’t give it to me. They said it was in my patient portal. It isn’t. There is only a prescription from 3 years ago! …
Just received a bill 3 months after my appointment showing that my account is past due. They also don’t take vision insurance which is absolutely ridiculous considering you are being seen to check on your vision. Now I have to pay $400 out of pocket for a standard eye exam. Never again will I go to Ophthalmic Consultants of Boston.
I went for a medical visit for the doctor to disregard me and basically try to convince me that nothing was wrong with my glasses. Not only did I waste my time, but the doctor I saw disregarded my concerns, and then proceeded to tell me not …
I had a great experience here! I went into the visit very nervous about my eye issues especially with myself being so young and not knowing what to expect, but my concerns were taken to heart and fully examined by each individual. The whole …
Terrible disorganized practice. Scheduling office is confused and unable to book appointments correctly — the most basic part of any medical practice. I took a half day off work only to sit in the doctor’s chair and be told that I would …
Brilliant physicians on the South Shore!
possibly one of the worst eye care services,
I cant get through.. Trying to make an appointment for days now… What is going on there???
I have always received great care for my chronic Uveitis!!
Tried to make a physician to physician referral for an established OCB patient for an urgent/acute visit with any provider. The triage secretary didn’t recognize the name of the common acute eye problem and the manager wasn’t willing to …
I am very impressed with the care I receive here!
My cataract surgeon sent me to an eyelid specialist at OCB, Dr Mark Hatton, who drained the stye and took a biopsy, reporting “no signs of any problem whatsoever.” A year later I was diagnosed with eyelid cancer.
The person I spoke with was very professional.She was very pleasant and a joy to work with.
They are the best and come highly recomended from many doctors !!
Excellent service. Great results. Would highly suggest for consideration
Time wasted. The frontdesk clerks are very incompetent. Took a full 60 minutes for them to figure out my insurance, even after I had the insurance representative talk to them directly. Not to mention they charge 1.5x the regular prices — If you have time and money to spare this is your place–
A mass production assembly line designed to maximize profits with little concern for patients. They made my vision worse.
Very poor customer service. I have been trying to reach them for over two weeks to order contact lenses. I have left multiple messages with their machine and with the operator for OCB, but still no call back. At this point will take my business elsewhere, even if it means paying out of network.
No one answer your call or you have to wait for so long to get someone to answer phone call.
I love this place,my experience was very nice here..ordered my CL and they came in the next day…Dr Ip is still my doctor and love her to pieces…The front desk checks and verifies your insurance as a curtesy, its not their job and if …
How hard is it to see your patients timely? Seriously? Every time I’ve visited, I’ve waited at least an hour. This is a ridiculous waste of time. And the service is severely over priced too.
OVERPRICED ??
THAT is an UNDERSTATEMENT !!
I spend less than a 20 minutes with my specialist and the charge is 975.00 …
Horrible place overall.
Fantastic dr. …
AWFUL!!!! AWFUL!! If I could do a minus 5 stars I Would.. on hold 20 minutes then disconnected! left message no return call… unfortunately because of insurance need to go there
If you ever have ANY issues with you eyes, OCB is the place to go. Beyond excellent Doctors. Dr Jeffery Heier is the best. He saved the vision in my right eye, when my local Dr failed . The surgery centers staff is wonderful. Trust your eye health to the best…..Your sight is precious. Go to OCB.
I waited an hour to even be seen for testing they dropped the ball my name wasn’t even down on the list not happy with this place my appointment was at 1 didn’t get called till 2 watched all the people that came after me go in so i had to chase down my oun appointment or people to be seen unprofessional
HORRIBLE !!!!!
Doctors are good but the wait time is crazy long. They screw up your insurance and they just sit around talking and waking around. Been waiting for over 2 hours …
Great care and visits with Dr. Raismann
I had cataract surgery done just this past week. The entire team was competent and caring. I was made to feel as at ease as was possible and the results so far are excellent. I am very happy with the service. If I need the other eye done I will not hesitate to return.
Consultation only – i will not return to this practice.
I had to have 11 surgeries n my optic nerve was severed by laser when Dr Ansari did the procedure.
My name is David Rossin, I’m patient of this GREAT organization for over 5 years, my Dr. is Mr. S. Taylor and recently I got cataract surgery for both eyes by Dr. Shingleton. He and his team are GREAT and PROFESIONAL!. …
I got an email from your clinic to call the 1 800 number to make an appointment and it doesn’t work.. then when you try to go to the website it sends you somewhere different.. idk 🤷🏾♀️ What is going on .. but this is too much …
I have tried to reach the Boston office numerous times to cancel my appointment for September and am left on hold with no one answering so am unable to cancel nor leave a message to cancel. So to the office as I cannot reach you, I will …
This is by far one of the best places to get and have maintained eyeglasses. The quality of their works top notch, and while they are sensitive to your wallet, they won’t let you leave without the right set of glasses at the right price for you. I highly recommend them, and i have 40 years of experience with eye glasses!!!!
IF I could give Dr. Theodore Sauer and his entire team more stars I would.
Clinical trial hubs, patient of MGH, is traveling every week from NYC to Boston for his treatments and needed an emergency visit. …
I’m a patient of Dr. Raizman. The waiting time is too long everytime I visited. More than one hour. I hope the dr. can decrease the number of patients daily so his patients don’t need to wait so long outside.
Less than one star. If you dont want service call them. Cancel appointments 4 days before? That’s what they do.
Answer the phone? Hahaha …
Horrible! You’ll go blind before they answer the phone.
Like many high-earners who run businesses, they will not hire staff to take care …
I tried to make an appt as a new patient here and the Boston office was not helpful at all. They said I needed a referral, so I had my PCP’s office send one. I called the next day to follow up and they said someone would call as soon as …
Had my eyelids done by Dr. Hatton. I was a nervous wreck. I’m a nurse so I asked one of the nurses the day I arrived to please check me in quickly she was wonderful . I felt well cared for and Dr Hatton is exceptional. I now need to …
Obtained a pair of glasses from the optical shop that did not end up being as advertised. I returned the glasses at the end of Jan and still have not had my benefits reinstated yet. As a result, I have been without a new pair of glasses and …
I would like to re-review OCB.
i recently had surgery to have cataracts removed from my right eye.
i was an extremely nervous patient. …
I’ve not yet been seen, but just dealing with the scheduler was terrible. They were rude, unhelpful and hung up on me.
These people are horrible and cheat’s. They said the doctor I wanted to see was booked up in Boston and that she is in Waltham one day a week. They also said that I could get glasses there if needed. When I got to Waltham, I was told that …
I had a very negative experience today with Betty, the Vision Field Technician.
I would suggest some sensitivity and kindness training for her in addition to technical training. We produced inaccurate test results and did not redo the test. So uncaring.
I’ve struggled significantly with this group. While the provider I saw was professional, I ordered contacts and had multiple miscommunications from the staff and had to physically go into the clinic to reach anyone: the contacts I ordered …
So far this practice has been less than satisfactory. While I am sure they have great doctors here, it took me 2 months to get assessed for cateract surgery. I have been waiting 3 weeks now for an appointment to get surgery which they are …
This is the best group of ophthalmic physicians in the state – probably the entire East Coast. It’s unfortunate that there isn’t a way to separate reviews of the administrative section from those for the medical doctors. My husband and I …
They check your eyes like a factory. Tried to get a copy of my eyeglass prescription six months later and they wouldn’t give it to me. They said it was in my patient portal. It isn’t. There is only a prescription from 3 years ago! …
Just received a bill 3 months after my appointment showing that my account is past due. They also don’t take vision insurance which is absolutely ridiculous considering you are being seen to check on your vision. Now I have to pay $400 out of pocket for a standard eye exam. Never again will I go to Ophthalmic Consultants of Boston.
I went for a medical visit for the doctor to disregard me and basically try to convince me that nothing was wrong with my glasses. Not only did I waste my time, but the doctor I saw disregarded my concerns, and then proceeded to tell me not …
I had a great experience here! I went into the visit very nervous about my eye issues especially with myself being so young and not knowing what to expect, but my concerns were taken to heart and fully examined by each individual. The whole …
Terrible disorganized practice. Scheduling office is confused and unable to book appointments correctly — the most basic part of any medical practice. I took a half day off work only to sit in the doctor’s chair and be told that I would …