OpticalTel is a Florida-based telecommunications company bringing fiber-optic infrastructure to local communities and businesses, helping digitally transform people’s homes and workspaces for today’s connectivity demands. OpticalTel offers 100 percent fiber-based data networks with residential services that include gigabit-speed internet, digital television and phone. With full Fiber-to-the-Unit (FTTU) infrastructure, OpticalTel provides data services to multi-tenant communities and apartment buildings, condos and HOAs, RV resorts and rural areas, residential homes and businesses. OpticalTel communities benefit from customized bulk contract pricing, fiber-optic upgrades, onsite training, and unparalleled support.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
PO Box 10710, Miami, FL 33101
We are coming into a new community, and your representative, “Jonathan” was very helpful in giving us the specifics on what was included and how to set up our appointment for installation. Thanks Jonathan 🙂
A piece of garbage.
I come from Venezuela, a country destroyed by communists and where the only …
We’re in Pierson fl and our only choice.😣
I can’t believe that in 2018 a cable provider can’t or won’t deliver quality internet. Speeds during the evenings dropping to 2 or 3 mbps or just go down all …
Carina V. Was wonderful, efficient and wonderful
Asset to the company.
Thank you for being such wonderful company!!! …
By the rating and the experience i have with this company, I think its the WORST COMPANY ON EARTH!! i have no choice but to be stuck with them forever!! They have a contract with my community to be the only internet provider, i wish i knew …
the worst internet service you could ever have the speed is terrible it is never at the speed you pay for i had it in miami lakes its was terrible and now i have it in my new home in homestead where im forced to pay for it because it comes …
NO INTERNET!!!!
Paying for a service – WIFI – paying the most getting the least. Loosing a client over it who is working remotely from my rental unit, and probably loosing my …
After calling at 7 am and again at noon (both times being told someone would call me back), I called again at about 4:30. This time I reached a lovely lady named Corrina who listened to my problem and helped me correct it in under three minutes. Wish I could have spoken to her this morning. Thank You Corrina!!! You are a gem.
No customer service. No technical support. Goes off every day. Terrible. Should have kept Xfinity.
Spoke to your representative ,Katrina today..She was wonderful…Her professionalism,knowledge of her job and kindness should be commended…Everything from my tv to my wifi was out…Katrina helped me get it all fixed while on the phone with me..she is an asset to your company
new with opticaltel but every contact with their people have been pleasant. everyone has been very helpful.the last peraon i talked to was Corrinna,(very good). The one thing that is MUCH better than the last provider, is that the automated …
Terrible service I don’t even think my review might post cause of how garbage the internet is. Downright disrespectful to call yourself a company that process “fast internet”
Tv shuts off after 4 hours, no way to change the settings. Tv is glitchy, and goes out every other day. Mom is a senior citizen, and only uses the home phone, when at home, failed to hook that up in time took three days to have someone come …
Very strange.
This honestly the worst WIFI service I have ever had in my entire life. No one answers the phone. EVER! & They better not comment to call or email cause yall wont answer anyway.
The representative who called was very good. She explained everything and answered any questions I had. Thank you. We have been waiting for this call for a long time! Finally! Thank you.
Couldn’t even take a month. While I understand that OpticalTel took over for Florida Cable in Tavares, the fact that we’re still on 10mbps as the fastest available for an absurd price of more than 70 dollars a month when realistically my …
Never see something like that in my life Opticaltel is a provider to our community the service has been down for two days keep saying the cable was severed well no backup or plan B this is a big issue using amateurish…. …
This has to be the worst company I’ve ever experienced and the internet is AWFUL! I can’t stress enough how bad the internet is and inconsistent and they give me the same BS excuse “there’s an outrage in your area” for 3 years in a row! I honestly hate this company and can’t wait to switch
Carlos D went above and beyond to help me. He’s very professional patient and knowledgable. Although connections speeds here at my location isn’t the latest. Opticals customer service makes up for that
Karinna in the tech service department for OpticalTel was really nice, extremely helpful at resolving my issue with how to operate my TV remote. Great customer service experience all the way around. Thomas Green
Great Service!!!
I was helped by Karina who kindly helped me resolve my internet issue , She was very attentive and patience. highly recommend this company.
Jeremy L of Riverbridge. I would like to know which part you live in to be receiving such good service. I am in The Hammocks and have had nothing but trouble. I can’t even stream a 20 minute utube video on my tv without it buffering …
If I could give this company zero that would better reflect the service you get. Absolutely horrible. they promise the moon and stars but give you non- stopping nightmares. Worst service I’ve ever encountered.
The only reason they have an average rating of 1.4 is because you can’t give zero stars. Customer service is horrendous. If HOA’s weren’t forcing this company on home owners, they would be out of business. No one on their right mind would willingly sign up with this company. Typical Miami service.
After 3 previous calls today to your tech support , I finally got someone who could fix the problem. On my 4th call, Joe was able to help me acquire the needed signal. Kathy Barlow
I called today to add programming (MLB – Extra innings). Carrina ( sp?) was very helpful in setting this up with Dish TV. This was an offer by Dish that just came out. I had tried to talk to a Dish rep prior to that, and no one had much …
THIS COMPANY IS AWFUL. The service is just terrible, pixelated and is out more than it is on. 2 days in a row I woke up to no tv and the internet is so slow, I would have rather kept my old service. They better get it together or my …
It took two phone calls but my internet was back on line after the 2nd call. Both representative were very polite. The second rep. followed through and reset the entire system. When we disconnected from my land line he right away called …
I was having difficulty figuring out my new equipment so I called Carina at the OpticalTel customer service number. She was fantastic and was able to get me up to speed quickly! Thanks OpticalTel.
Company is not worth it!, I open service with these guys and they have a back order for a modem box. Still haven’t received it after 2 months. No communication at all. I’m still waiting, how can a company make any money when you don’t have any box no box no service. Customer is garbage, they don’t know who to talk to or direction!
internet service is faster than xfinity that before i was using, tv is the worst. i cant believe that they have a lot of channels with no HD, hoping you guys can improve in the near future
Customer service is okay but everything else is horrible. Cable HD channels are always out. Internet service goes out at least twice a month. When you call you’re on hold for over 20 minutes.
Have had this internet provider for under a week and have already lost internet twice. They claim “fiber optic” but I’d rather have slow, working internet, than “fiber optic” that can’t consistently work. Called customer support and it was …
We pay for service through HOA fees and can’t get service or satisfaction from over 30 phone calls and a meeting with company representatives who could care less about the customer. If we could dump OpticalTel, we would, but it’s bundled in …
PSL East Lake Village resident. Service went out Wednesday am. Came back on Friday am. Now Friday 3:00 pm and out again. This is an ongoing problem with outages pretty much occurring weekly. Always told it’s a line cut due to construction. …
My experience using OpticalTel has been very nice since beginning. With the service quality and the nice customer service and sales people. I really appreciate it. …
Steer Clear!!! Worst Internet Service ever. Out of all the place in my unit, the ethernet port is fixed in my closet. Can you believe this? And they are charging me 65$ to have it fixed in a common area, who asked them to hide it in a …
THE INTERNET IS OUT AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am going to be a lady and not write what I REALLY want to say!!! …
I know they bought a poorly managed and maintained Florida Cable Company, but I pay extra for faster internet service. It does not work on cold morning and you can’t watch anything that is streaming. Trying to watch a football game over the …
My representative was wonderful. She called me back to follow up on an issue I was having. I was very pleased with her service and have been very pleased all along with Optical Tel’s operation & service.
If u have a problem that lingers for years ask for Karena! After 1 year of interupted phone service between my elderly mother and myself…i think Karena has finally fixed the problem. My mother and I have suffered for a long time with a …
I work from home and my computer / internet was not working!!!! I am totally inept when it comes to computers, internet etc. I am able to plug things in …or unplug! that’s it. …
karina was amazing! Complete asset to the company ! She had me up and running in no time and I am backwards when it comes to TVs! She was Amazing 😻 …
Representative was polite, friendly and knowledgeable. He talked me through the steps to correct the situation. By the end of the conversation my problem was solved and the TV was back in service.
Thank you.
I have to share my EXCELLENT experience with the WHOLE team who works at Opticatel. …
Ineptitude. Ask any of our 600 homes forced to use this company for internet, wifi, cable and landline phone. For 5 weeks we have suffered with FULL OUTAGES lasting 30 t0 40 hours each. They sre labeled as construction accidents but they …
Fully agree with other comments. quality of the internet is good as its hosted by AT&T, but their customer support is the most terrible experience you could face. Sales Rep Jorge Arce wouldn’t pick the phone after we signed a 24 month commitment that was overpriced for our operations.
Streaming is impossible with Opticaltel. Their customer service in Pierson, Fl. Is almost non-existent. Complaints of sub par lines, services, capabilities continues to fall on deaf ears. Issues are never escalatwd and resolved, rather …
Customer service told me i have to many devices connected at one time, I offered to pay for an upgrade, nothing available. My HOA offers this internet for free and now I see why. Its free and I don’t want it. I’ll pay for quality, not customer service. Keep the excuses handle the volume or stop selling the product
Very helpful and nice person in answering my questions.
06/10/ 19 JON WAS VERY HELPFUL-with Pop Up’s good guy …
Got cable and internet from opticaltel.
Each other day I lost internet for few hours.
Each other day the cable signal get lost and I need to QAM scan it again. …
Service crashes daily and you have to unplug and reset your equipment almost daily or multiple times per day. Rewind anything tends to lock up service and requires a reset. It has been down today, a Sunday for going on 5 hours, internet and tv.
I have the worst internet on the face of the earth. Always having problems with connectivity.the Only reason that I have this service is because my association has a contract with them. I pay $78 for 25 Mbps and only receive 2 or 5 most of …
The customer service is atrocious. They shut off the service for maintenance for all of Saturday. When I called to inquire, they had no information on how long the disturbance will last, and if there will be more shut downs in the future. …
The words to describe how bad the service from this company is have not yet been created in the English language. To get my refund they said 4-6 weeks, then 60 days, then 60 business days then it takes 10 days to send the check after its cut. So stupid.
Opticaltel stops working at the drop of the hat. I can understand that cable company would have a problem with a hurricane, blizzard, or even a tornado, but to have a problem on a sunny day, I just don’t understand . And this happens way too often .
Technical support was awesome. The young lady did her job efficiently.
The service as a whole though, is not robust: old HW and buggy software.
The worst service that I have had ever, never answer tje phone, there are not a good service
It’s always a pleasure to speak with the people from opticaltel if they can’t fix the problem. They will send one out. My internet connection went and Karinna was my customer care representative. She was very patient with me and got me …
The internet they provide is very fast but it is not configured in a standard way. I have contacted customer service about 3 or 4 times. …
Company is the only provider in the Legacy of Leesburg subdivision. Basically, they have everyone here held hostage to their poor customer service and technical support. It’s a seriously sad situation. For instance, this morning: No internet, no customer service (no answer), and no explanation.
Very disappointed with OpticalTel. I have had no TV or internet service
since early afternoon Monday 9/23. It is now Tuesday morning and when I call customer service all I get is that they do not know what the problem is and do not …
Needless to say I never experienced any problems with customer service. My calls were always answered professionally and at times quite timely. My problem is the speed of the internet. I live in a development that only has Opticaltel as my …
Service was FANTASTIC, Great follow thru. Karinna was the rep who helped me and she took ownership of my issue, researched my questions and found the answers that fit my needs the best, She was very kind and her patience was amazing. …
This is definitely the worse company. I’d give them no stars if I could. For safety I won’t post the name of the property or it’s location. But what a horrible experience I’ve had. I have more than 50 work order tickets in the 4 months I’ve …
Opticaltel is a terrible company with a terrible customer service department which is not “customer friendly”, doesn’t have a clue as to how to treat a customer, is unresponsive to customer complaints, and acts like the customer needs THEM …
THIS IS THE WORSE 21th century internet provider ever!!!!! They charge 40$ for 25mbps and 60 for 50mbps, while companies now offering 100+ mbps for 40$ and on top of that they have a weak infrastructure. What do I mean by that? Well every …
Our Agent was very helpful and patient since what was needed required us to go to several rooms on either side of the house.
What she suggested worked perfectly.
It took 3 calls to tech guys, but they finally solved my difficult problem. They responded after only a few minutes on hold. …
Worst cable company ever, always loosing satellite connection. Was watching super bowl satellite lost connection 3 minutes at end of game…. can you believe this? you would think during such an event they would have people prepare for …
Ever since I got this service has been nothing but problems. Not only do I not have this service anymore but they decide to charge me for not having it no more. What a joke of a company! They tried giving me credit but I do not have their services nor ever plan on getting it again I just want my money back!
The customer service is always amazing at OpticalTel. Out of all the different cable providers I’ve used, they are by far the best with solving problems quickly & not leaving me on hold for long periods of time. I am very happy with OpticalTel.
Our HOA went with company since the estimation of installation was lower than Century Link. …
I’m giving five stars even though we’ve lost 80% of our channels a year ago and still without…now we don’t have channel 2, a major network. I give the 5 stars because the telephone and DSL service is perfect. SOMETHING MUST BE DONE ABOUT THE TV CHANNELS OR I WILL BE FORCED TO FIND ANOTHER SERVICE.
Since working from home, I have had no internet consistently on at least two to three workdays for half of my workday. When called, they say a tech is working on it and trying to make it consistent. The only thing consistent is the way they …
Karinna V. was amazing. After 4 attempts with other reps, she was the only one with the solution to my problem. Thanks to her my family is happy. Very professional and patient.
Bridget Sweet was very helpful, pleasant and solved my problem with simple instructions. She was very pleasant and I hope I can keep in touch with her the next time I have a problem.
The community I live just switched from Hot Wire Fusion to Opticaltel. They had made arrangements to tell all residents about what they offer. I do not know if the Board of Directors looked at other companies. During the presentation, …
I called Opticaltel several times in the past week. Issues with billing, TV’s not setting up. And more. Each and every time the service and tech support were more than excellent, always polite and encouraging.Happy to be of service. I mean truly outstanding
Marcel was very patient and responsive in helping to get our television to work. Professional and easy to understand his accent. Very happy with OpticalTel services.
Karinne was amazing! I called this morning and can’t believe how quickly and professionally she handled all my questions and requests! She was a breath of fresh air.
We had our new service installed yesterday in Zellwood on Lake Grassemere by a technician named Todd and he was great. He answered alll our questions and the install was flawless. Nice to see someone with the right attitude.
I worked eith Maggie, she was on the phone 3 times to help me solve my phone problems. Together by process of illumination we determined it was Probablly the Grandstream box went bad. She did everything she could to help me and checked with …
Forced to use them because of my HOA but worst customer service ever. Luckily I am moving soon. The google reviews are accurate and -although 1.5 stars is high as they deserve 0!
I’ve had to live with this service provider for about 5 years because it’s the only company the community let’s in. That being said it has been the worst 5 years. From customer service to Internet connection it all suck.
This company needs a have there business license removed and closed down – this company has the worst record of any cable company I have ever had the displeasure to use. …
Opticaltel is the worst provider for Data, Voice and TV. They are completely useless and their customer service reps are a bunch of amateurs that have no technical skills. The reps are trained to read from a script. Opticaltel management …
Well, here we are again. As an update to my previous review, I was given an $18 credit… So there is that. I have attached an image of our newest problem. We are paying for 10/2 which consequently is the fastest speed available to us, and …
This is the worst service provider that I’ve ever seen in my life! 1st off the Dish Network equipment that they provide is very outdated and they don’t have any newer boxes. Then they won’t even let you purchase official Dish boxes from …
I had an excellent experience with the girl that helped me, she stood on the phone with me the whole time and walked me through every step of the way. Her patience was from an angel…. very hard to find people like her these days..
They are terrible they have horrible service and can’t fix technical problems even after multiple visits. The internet when have a issue, you need to wait so many days to be fixed, nobody contest the calls. It is ridiculus
The dish service thru this company is the worst. Every time we leave for more than a month we need a technician to come to our house. I have had 3 different cable boxes. I usually have to wait at least 2 days to get an appointment to get the cable back on. Totally frustrating. Looking for a new provider regardless of price.
I live in a community residence every body has to use this company. I pay for 10mbs plus tv cable . There is no option of only internet so they charge you 50 dollars… plus my 10mbs are no where near as promised. I only get 1mbs download …
We visited our condo for the first time in several months. I called to have a signal sent to our two televisions. Karinna was very helpful and patient in working with me. I appreciate her effort in this matter.
We are paying for two businesses. We pay much more than the channels which are provided, then we have to write and request a rebate every month. Have attempted repeatedly to either upgrade or resolve this situation, but have been put off, …
If I could give no stars as a review I would. Worst company I’ve ever had. I only have them because of my HOA. Everyday pixelation problems and to the point you cant watch tv. Internet and tv services always going out saying its a power …
Was having problems connecting to the internet. I wasn’t sure if Opticaltel was having issues or it was something I wasn’t doing correctly. My representative patiently walked me through the steps even though I thought I had tried every …
I have the best experience with this company. Amazing customer service and follow up . They care about any issue you have . They send you their tech guy the next day if needed. …
This place is absolutely horrendous.
Our HOA uses them.
Worst ISP i have ever experienced in my entire life.
Karinna V. in the technical support area was very professional and hospitable. She explained what was going to happen and when. She listen to the exact issue for my call and quickly arranged for a technician
to come to our residence.
riverbridge community- i’ve had service for about a month. Internet is fast 250down, about 180 over wifi. No complaints with tv, picture looks really good. I don’t care for the guide but that is personal preference. My neighbors haven’t …
My new community is serviced by Opticaltel.
Called to set up service and was greeted by a wonderful gentleman who proceeded to make sure I was given all the information I needed for my new service. I’m looking forward to my installation appointment.
DO NOT UNDER ANY CIRCUMSTANCES PAY FOR THEIR CABLE SERVICES! I am watching the Super Bowl in Spanish! It just switched over on its own. If you call customer service, you are #32 in line. Took 10 minutes to get to # 31. Hung up! Last month …
Worst company worst service ever, we disconnected their cable and we now use an antenna. I could not begin to tell you all the problems we had with this company. Just this morning I called the 800 number for the 10th time and spoke with …
Could not be happier to be moving out of a building serviced by this company. They are thoroughly unhelpful when it comes to troubleshooting problems and god help you if you have an after hours problem. Simple issues take at least several days to get serviced. On their best day they are medicore.
We’ve had an awful experience with Opticaltel. Our HOA decided to contract with them and it was a BIG mistake. We have had pixelation issues since install (were told beg of July would be fixed and two other neighborhoods also waiting for …
Karina gave exemplary customer service today. She was attentive, handled my issue and followed up w/a call to ensure I was working properly. Her colleagues could learn a thing or two as this hasn’t been my experience w/OpticalTel CSR’s. …
I called today to get help on a problem with my TV. I was transferred eventually to Karinne. She walked me through several steps, but finally we were able to fix the problem. I really appreciate her help and her patience with this old lady.
This is the WORST company I have ever had to use. After losing internet connection, called to try to get problem resolved. Purchased new router and modem and still not working. This is also after 6 calls to tech support, then to be told …
Terrible experience. Avoid them. Left us without internet for 3 days. Called customer service 3 times (0 people in the line, but 30+ minutes of waiting).
The HOA forces us to use OpticalTel, this is a vacation home community. Were are getting OpticalTel to service the home today between 1-5pm. First, the only instructions I got to fix the WIFI was to unplug and plug it back in. So I had to …
karinna v – Very nice lady. Was patient with me when I was irritable.
It helped me to calm down and just let her know my issue. She put me
on hold while she worked on it. When she came back on she had repaired
it better than it was by downloading something.
I called Optical because my tv’s were shutting off after so many hours. There was no wait time involved to speak to a representative over the phone. Joe was the fellow I spoke to. What a nice guy.. He fixed my problem with that app on …
East lake village, Port Saint Lucie Fl is constantly down. I have records of it being down consistently at least twice every month. Seems to be getting worse. On one occasion it was down for over 24h. I have school work so you can see this …
The service this company provides is not like, the BEST of the BEST, but its fairly decent for a company thats not as popular as AT&T and Comcast. The internet this company provides ranges from 5-25mbps maximum at least where I live, and …
I would give a negataive star rating if that was available. We have been trying to get our equipment deposit since June 29th. The story continues to change each time I call. First it was 60 days, then it was 60 days from confirmation that …
Ever since my family and I have moved, we’ve always had horrible internet. New company in our area but the same exact service, paying $51.95 for 5 Mb download speed and I’ve only noticed once the download speed hit one Mb. The internet will …
Very bad internet service I pay for the highest package they have in my community of 20 mbps and I don’t even get 1 mpbs when I do the speed test while connected straight to the router! I call customer service and they are very polite and …
Disappointed at first after being told by technician that a fix could not be done before Monday am. Only one trouble call is not sufficient for a call out tech to be dispatched. Had to escalate to a supervisor who called back shortly after. …
If i ever have any issues with service they are quick to fix any problems. Today I had the opportunity to speak with Karina V., a tech at opticatel and she did a great job assisting me.
Your representative was more than thorough
showing exceptional patience try all options
to solve my problem. Although my problem …
I have had the worst service with this company than any company I have ever dealt with. I have had four technicians to my home over the past year due to internet service going out. In the past three weeks I have called them over 20 times …
This is one of the worst companies I have ever had to interact with, they not only have such poor customer service, they keep you on hold for over 30 minutes and the line keeps saying there’s ZERO people ahead of you. They are not …
After attempting to contact a representative to no avail for over 2 1/2 hours it came as no surprise when I saw the Google Reviews on this 3rd rate Telecom company. Unfortunately, I’m moving into a new corrupt HOA that’s managed by an …
Almost each day, many features do not function. This has been since June of 2019. Countless phone calls including many this past week. Days of no service… many days every month. Just now most of my recordings have disappeared. If you’re …
our homeowners association contracted with optical tell to bring high-speed Internet and cable television into our community of about 330 homes. On top of being almost a year late even starting construction, it has been a nightmare since …
Very unreliable company, the internet and cable are down several times a week. On times like this where a lot a people work from home this is unacceptable and the customer service is very poor every time you call they always give you the …
Customer service rep Carina was wonderful to work with when we called Opticaltel. She was professional and help resolve our issues. We are just getting familiar with this provider so hopefully we won’t have too many issues in the future. Thanks Carina.
Every time there is a power outage there equipment breaks and I have to wait 3 days for them to send a tech out to fix their faulty equipment. I have told the person on the phone the battery back up in my garage does not work the battery is …
Karinna’s customers service is great. She was able to help me fix the my problem with my internet and send a tech in less than 24 hours. She even called back later the same day to confirm everything is working correctly. Thank you so much, Karinna!
Worst provider ever and we cannot switch it since no one else provides in our area. The five star reviews are fake bots because the majority of people have the same recurrent problems. I have gone up to three months without wifi even after …
If they try and pitch internet TV to you RUN don’t walk. It is a major headache and has made watching TV impossible.
UPDATE 03/30 2021. In response to the response. The ticket has been open since …
I see I’m not the only one having issues. My internet provider was just bought out by this company and my service has been shoddy at best. For a week I could only access a few websites, so I called and they said they had a freak routing …
Your representative, Carlos, was patient, and stayed on the phone with me until the issues were resolved. My computer tech was here to install a new router, and Carlos was very, very helpful in pursuing this matter to a successful conclusion.
I had to give OpticalTel one star. There wasn’t a negative star option nor an option to give them no stars. This is the worst company for cable and Internet. We don’t use their phone service, so I cannot rate that. Our HOA Board …
One of my channels boxes lost the program. I called Opticatel and I was attended by Karina, who help me by phone and she did an excellent work for around 20 minutes until everything start to work again. She is very professional person.
I’ve recently moved into an OpticalTel community and coming from the Xfinity platform I’ve had lots of questions and have had to call a few times for different issues. Today I had the pleasure of speaking to Karina when I called for …
The lack of responsibility for their failed product is astounding.
Three people have promised to call back and help and none have. Paying for cable …
Internet goes out at least once a month it feels like. Calling the company doesn’t help, you’ll be put on hold and the response is always we don’t know how long it can take and literally days go by and that’s the only response that you get.
By far the worst internet company I have ever experienced. Had more outages in the last 2 years with them then I did with 5 years of Comcast. Why do I continue to pay and stay with them? Because my apartment complex FORCES me to use them. …
Have to take down good review, problem continues and what is worse can not get thru to technical support. Spend today almost 2 hours, just keep calling and calling. Now after every rain – and we are in Florida- i have no service, and no …
I am a pretty patient person, however my cable has been down for a week. I was told this week that a dispatcher would be at my house today from 8-12. After sitting around waiting and rearranging my weekend, nobody showed up. I called to …
The five star reviews of this company on this site to drown out the real reviews are very, clearly fake. We are in a community whose HOA chose this service and it NEVER works. We haven’t gone a week without an outage of both the internet …
The wifi and cable both continuously go out, there’s never an answer when it will return so you’re on a guessing game when it comes back. Not recommended especially for those working remote and relying on decent service
I am a new customer. During the install of the Gateway I was unable to successfully enter the connection password. I reached out to OpticalTel Support, my IT Support Tech was very polite and helpful, resolving my issue within a few minutes. Kudos to that Tech!
Karina took very good care of me and have both TVs back and running
This is by far the worst company! It has taken them over 90-days to issue my refund check for the cable boxes i sent back to them on January 5th. It is now April 6th and they still have no idea where my check is. They cant even contact …
I am a resident in a community with OpticalTel. Please note that if your community is looking to a fiber optics company, do NOT under any circumstances choose OpticalTel. This company has many outages at all hours of the day and night. …
THE WORST costumer service, ever. I ordered an international channel for a family member who was staying over for 5 days and I called them if I could cancel after they gone. They said that they couldn’t cancel until the next billing cycle …
They can’t even solve their own problems without involving another residence. My neighbor’s Opticaltel service went out (go figure) and their temporary solution was to hook her cable up to our box, on our property, without our permission. …
The tech support and customer are friendly and I think want to help.
My HOA had a very long delay in getting fiber installed, several months of delays. …
I called in two times to have my cable service restored to my second bedroom . Both attempts failed and finally Karina was able to help solve the problem . She knew exactly what we needed to do. After a half hour of partial rebooting, I was up and running. Thanks Karina.
I have had this service for 4 weeks now because the building I moved into uses them. They are by far the worst company I have ever dealt with. I haven’t had cable for a month because they have a “shortage” of cable boxes, and I was charged …
So we are clear, I cannot even give these folks one star. This company is hands down the worst communications company in Florida. They prey on older developments homeowners associations and trick them into believing they are getting a …
Plenty of new issues since my last post, today also 6 hours without internet and counting… Out of honesty they should resend the contract with our community so we can acquire real internet!!!!!!!!!! If I could give 0 stars I would! …
Absolutely horrible service. This has to be the worst internet I’ve ever experienced. Would not recommend any community or individual to choose Opticaltel as a service. Customer service is a complete joke; there is always a different answer …
After the storm came through, I lost TV for a long time and my internet too. I was working on critical emails that had to go out this evening. One agent went offline and then I was disconnected. It was annoying to have to wait all over …
On Wednesday May 27, 2020 there was very bad weather in our area (Fort Pierce, Florida) leading to a major power surge. We were not home at the time but once we got home we tried to turn on our living room television and cable box but the …
Consider this a no stars review. This company specializes on taking over internet and communications services on communities, and I would have not learned about them if I didn’t have to manage my mother in law’s account. They do not …
If I was able to give this company 0 stars it would be more accurate!!! This is the worst internet service provider in FL. Internet goes off for no apparent reason multiple times in the same week. This particular time, when I called …
I wish I could leave zero stars. Our service in East Lake Village completely goes out for hours at a time several times a month. This company isn’t equipped to handle business outside of their own area of Miami. The homeowners are trying to get a class action attorney involved in our development.
I’m not a tech wiz , but I do recognize good customer service when I experience , and it was not the case . After a back and forth with the customer rep , and realized that he wouldn’t listen to the question and was only concerned with his …
Do not give this company your money. We moved to a community where their internet and cable service is provided through the HOA dues. Every week there is an outage for both cable and internet. I call to report, they already know but can’t …
Alexis is my customer service contact and she is the best (5) and can’t praise her enough for following through when my service got hit by lightening June 10 and did not get restored until yesterday July 27. If it hadn’t been for Alexis customer service I would still be without it!
I have been a tenant for 4 weeks in a community that uses Opticaltel. It is the worst service EVER!!! I have lost cable for hours,, more than once, and lost cable AND internet for 22 hours. There is not a day that goes by that I do not …
My remote is no longer working properly and customer service advised me that they will charge me for a new remote even though they own the equipment and I am renting it! Not only are they charging me for a new remote, but I requested a 3rd …
I have lived in a community services by opitcaltel for almost 5 years the service has been spotty at best with regular issues. I have tried to call the business and their main line dosent ring. Found another line and every time I transfer …
I would love to be able to give five stars. As I have had excellent customer service with the phone reps. Have been a cable customer for about a month now. Second time cable and Internet have been out with no answers or responses as to how …
Yazzi is a great example of excellent customer service. She assisted me from beginning to end and helped me resolve my issue on acct. She is the best and really was a pleasure
I been having problems with my service since day one they been to my place 12 times for the same issue I hope. This was the last time them coming to fix that problem
The young lady that helped me was very efficient trying to take care of my problem. She wasn’t able to help at this time but scheduled for a technical support to come to the house. …
WOW reading all the reviews has made my day. Glad to read that we are not the only community experiencing the total unprofessionalism of this company.
I have been trying since March to resolve an overpayment issue and despite …
My service rep, Alex, went the extra mile in resolving my problem. He was patient, attentive and knowledgeable. His listening and communications skills are excellent. His determination to fix my problem was so very refreshing.
ZERO STARS!
In the past month the internet has been down for 12+ hours multiple times. Every time I call I am never given a reason why or remedy to the problem besides “be …
I am currently experiencing intermittent issues with my high-speed internet service. I have had to call Opticatel twice within the past two weeks about this. The second time I called, I was told I was going to have to wait a few days until …
Have been living in one of their communities for years. Always have a problem. Had an issue last week, and another this week. School is online now, and I miss classes because of their outages. It’s ridiculous! Always am told there is …
Internet service constantly drops throughout the day. When you call (and are fortunate enough to get through), they say: “we don’t have an update from the technician yet”. Beware if a complex uses this company. Horrible service. Horrible. …
WOW! I wish I can give minus stars
The worst internet service I had to put up in my life, their best plan is 25mbps download and if you get 1mbps you are lucky. …
Although I’ll give this company credit for responding quickly, the service is the WORST I have ever experienced in all of my years. I am 6 weeks into the service and I have yet to watch a show completely through without it buffering …
There internet service never work for us. Customer service just jerked us around
The company is terrible no of their tech support knows what they are doing they installed their new IPTV in community it doesn’t work it took them over a year to role out the installation and it still doesn’t work and their rep that deals …
I cannot begin to share the frustration that I have experienced with this company. They have only one installer/technician in lake county (nice guy, btw) so it took me 3 weeks to get an appointment for installation and since then the …
Bad TV boxes with many bugs. Not easy to sync with TV and has required me to call customer service twice so far in just a 3 day period. Every call is about 15 minutes of wait time on the phone. …
Absolutely horrible service. Chronic issues that have not been resolved in over a year. When calling customer service you will get polite employees who do their best to help, but they will only tell you the techs are working on the …
Our building in Fort Lauderdale just signed a contract with Optical tel for our cable service. We have had nothing but problems since the day they installed there cable. Every day is a new problem it is the worst Service we’ve ever had …
Karina was my technician over the phone and she was knowledgeable. I recommend her to everyone. She is phenomenal. There was nothing other than positive remarks that I could say. She took her time and went through every detail with me …
The agent that helped me last night was very nice and courteous. She was able to explain to me something that no one else at Opticaltel had, and resolved the problem quickly. She’s a great asset to Opticaltel, and I appreciated very much her having helped me.
The WORST , hands down, internet provider my family has ever had. We have internet network disruptions on a daily basis (at least once a day). Additionally, at least once a week, the internet goes down for couple hours at a time due to …
I am extremely disappointed with the service and would cancel but cannot because it’s included with my HOA fees. I lose the signal and service frequently. Technicians are always friendly and helpful when you call but you shouldn’t have to call so often.
I live in Sunset Bay, and we are forced to have OpticalTel as our internet provider. The service goes out at least once per week and they do not refund you for your time without service. 😒 I work from home and can not afford all of the …
The worst internet provider I’ve ever used. Internet goes out every week, sometimes for an entire day. We had someone come out and fix it which took 2 days and then the night after they “fixed it” the internet went out again. Biggest waste of money and if you live in a community who uses them you should consider moving out
I’ve been without cable/internet for the past 3 days or longer. I co tacked Customer Support Thursday and a tech was scheduled to come today Saturday from 8-22pm and is 1:30pm no one has called or showed up. I called several times Customer …
Every time that I have to call to get help with resetting my tv or any other problem, the service representatives at Opticaltel are so kind and patient. Your company is so fortunate to have such people representing your co. …
Poor service internet installed in 48 hours we had internet for exactly hour. When called could not speak to no one. Machine said we put you in a queue and someone will return your call. Ok two days later no one called. So I called again …
I just started service today and the customer service has been first class. My installer was Gaston and he was awesome! Fast, clean and personable. Really knowledgeable. Thank you! I also called into customer service and spoke to Alex! He …
Alexis was wonderful. She was very patient and spent much time with us trying to solve the problem. We are very grateful for her kindness and understanding that we are not very tech savy individuals. We are looking forward for the tech to arrive and solve our problems with a new customer installation that never happened. Thank you!
Your rep handled the problem immediately. I believe her name was Katrina. I had trouble with the remote and she was very pleasant. …
Worst internet provider in my lifetime. Been in Florida 1 year, 4 outages plus odd disconnects at the same time every morning. Just awful.
Good customer service over the phone, but it took me longer to activate my account because DJ (one of the reps) told me I had to pay $180 to activate my account and when I called to pay I was told I only had to show my deed and would get it …
Called with the concern of a feature included in my package that I was not aware of but for a neighbor shared the information with me. Once I realized we were not able to get the feature, “Catch UP” working we called OpticalTel Tech …
We had a problem with our service, it took 2 days for someone to come out. When they did, the guy was nice enough… He trouble shot the inside and discovered it was a problem outside. He fixed it. …
Very bad customers service. Don’t recommand this company. After many calls to fix the problem with my TV cable it’s still not working. I would cancel my subscription if I could.
We had a new installation and that was a little rocky. They had to come back 3 time to get it right. But when I called customer service for help and a very talented tech named Carlos was patient and extremely knowledgeable. Very good customer service. I was very impressed.
This is the worst internet service I have ever had rammed down my throat! Our HOA picked them based on price so I can’t even go somewhere else unless I want to double pay. The connection goes down a half dozen times of day while I’m …
Complete trash. I just got this service. I have no choice as it’s part of our HOA. It threw us back right into 1980. …
If I could give it no starss I would . Except for the tech support guys…
They’re amazingly accurate, easy to understand, and you don’t have to wait long to get one. Too bad they work for AlcatrazTel
Unfortunately seems I am stuck using this company as my community is under contract with them and only service that is allowed for tv and internet. I’ll be advocating to HOA to find out what it will take to replace this company even if …
I have had this service for one week. I’ve been having problems from the very beginning. And now today the internet has been down for the past 3 hours and they have no idea when the problem will be solved. This is one of the worst decisions my condo building has made in getting rid of Xfinity. I never had this many issues with Xfinity.
The Internet regularly is down which is not a good thing if you do bysiness from home.
If I could give negative star reviews this is the one I would use it in. I never write reviews and take time out my days to do them, but things with this company have surpassed the worst of the worst. By FAR the worst company I have ever …
Terrible internet service. Not reliable at all and very slow speeds. I’ve called to complain several times with nothing to show for it. I pay a total of $90 a month for supposedly 50 mb per second and only receive 1-5 mb usually. The …
Terrible service. Technician was rude and disrespectful. I called the company to complain and they said there would be no additional action taken. Unfortunately we have no other options for service at this time, however, if you can choose another company I suggest you do so.
They are absolutely useless. Terrible customer service, no follow through or follow up on issues. Never anyone to answer your calls on any of their departments. Tech support is non existent, you will stay on hold for an hour and then a …
The worst service and Wi-Fi ever. Tech support just makes excuses after excuses with no resolutions. We paying for business highest level and half the time Wi-Fi is down or interrupted.
The remotes they provided stopped working after a month and they want to charge $25 per remote to replace them which is ridiculous
Bad service post sales. No internet not tv and not tech service during the weekend
Last friday internet was out 10 hours…Monday out 6 hours. Never given any notice, eta or info on why. When board pushes they will say it was a fiber cut out of their control. But when contacting the source they say it is not true. Reading …
Great technical support. Mary was very friendly and helpful. She scheduled a technician for the next day. Edvin was patient and determined to find and fix the problem which he did. Great service all around.
They were very professional and finished in a timely fashion.
I worked there for over a year, overall loved loved loved the job itself. It kept me entertained and I learned soo much that I was able to get a high paying job (over 20/hr) so I’m very grateful. But management needs to get their heads …
Three times had to call for service issue before corrected…so far, well see! 😲 …
Worst service, TV and internet always going out , calling them almost every week and when everything is working the TV is fuzzy and the internet is slow, and it just went out Now!!!
Very poor service!!!! We continue to have cable TV issues and twice have been assured that the tech would call us back. No excuse for this lack of service and common decency! …
I’ve had the internet for less than a month and it’s already down. Even though it’s so new, they won’t work with my schedule to facilitate the repair, which means that I will be postponing a planned vacation so I can accommodate their …
Always down. Not worth the hassle, and customer service doesn’t help. Take your money elsewhere.
Worst cable I have ever seen!! Company does not care if you have been without service for over and week and counting… Called several times with no help no one cares there to help you!!
Our internet and cable is on and off in our community. Customer service is not the best when you call for assistance.
@opticaltel – I have waiting for them to provide me the service that I am already paying for through my association for a month! And now there is NO response from their maintenance team or a supervisor.
Clearly management just doesn’t care about customers. Many of the channels suffer pixelation and completely stop working. This occurs playing back recorded content which is not recorded locally and breaks up in the same spot. They send …
Internet has been out almost 2 weeks due to an issue on their end. Called every day about status. No ETA. Very unprofessional. DO NOT recommend!!!!
When my community first started using Opticaltel it was a nightmare , internet kept going down. Now it hardly ever does, even when there’s a lot of lightning. …
This is the worst internet and cable service I have ever had. I waste so much time with resetting the internet and cable. I really wish my HOA would have tried the service before getting service from Opticatel. I am giving 1 star because …
If you like constant outages, no ETAs on repairs, and speeds that are 1/100th of what they say they’re giving you, this is the company for you!
Having been with this service provider fornover 7 years I have nothing good to say. Slow speeds and slower service. At $75 a month I should be getting far more than 10mps. Do better OpticaTel
Year after year the same boring slow service. They have no plans to become competitive like Xfinity/Comcast. Communities that they serve are actually held hostage by utilizing Opticaltel’s services. You can’t bring in something better to the community.
Constantly losing wifi/internet plus TV reception is intermittent or not at all, especially when we needed it.
We had no storm damage & maybe their equipment is outdated.
this is the worst internet company ever can’t even watch a movie here and what’s bad is where I live you can’t change it the company is blocking other company from joining. just please SHUT DOWN YOU COMPANY.
This is the worst ISP i have ever dealt with. They are trying to charge me $140 dollars to change my username and password even though it is included in my HOA!
Our condo association got scammed into signing a 10 year deal with this pathetic internet and tv service. If you enjoy watching a spinning wheel on you pc of tv, this is the service for you! …
Don’t get Opticaltel if you want to actually SEE anything on the TV channels….they pixilate and for months and months we have been submitting tickets and more tickets and all we get is “it is escalated at the maintenance dept”. You can’t …
My main cable/internet box in the garage goes completely down when the power goes out every.single.time. and OpticalTel has to send out a tech every.single.time. This takes 24-72 hrs before I have cable/internet service again. They keep …
Worst company to ever have. The quality of service on all platforms is horrible. Constant service issues. Customer service reps are always very nice but never jave any information to give to customers for resolution. Cant wait till our hoa contract with them is up
Our condominium association went with this company several years ago. Issues have persisted the entire time. I wanted to download user manuals to confirm compatibility with my own home automation platform, but none were available online …
Worst cable company ever! My corupted HOA contracted this people and now I get stuck with them, we switched from Atlantic Broadband to this garbage. Calling them is worthless since I don’t have the time to be on hold for 1+ hour. The box …
I’ve been without internet/cable for almost 2 weeks…I’ve called 11 times and not once has a supervisor or manager returned my calls to address the situation. Absolutely HORRIBLE customer service and the SUPERVISORS (Alexis) DO NOT return …
Current customer through an HOA contract – we’ve been having cable issues for 4-5 weeks. Dozens of phone calls, emails have led to no resolution. We know of at least 3 other Central FL communities experiencing the same issues, yet we cannot …
Constantly down! Horrible in Murray Hills. Association made a huge mistake choosing this company. Going back to Comcast and subtracting the cost from my monthly condo fee
We’ve been without internet service for two months. Every time we call about an update, they tell us they are waiting on a response from maintenance. The email responses are also far from professional. It’s a shame because we have children …
This is the worst customer service I have ever received!!! Would give a 0 if i could!! Been trying to get our cable and internet hooked up since 9/01/22!! I have documentation of 17 call’s to them, twice was given dates for hook up and they …