This company filed a fraudulent claim for contacts (which I never asked for, ordered or received) with my eye insurance company when I had my exam here. When I went to get a reimbursement for ones I purchased from Walgreens, was told …
Honestly I have never had a worst experience in my life at any dr or eyecare clinic the dr at orbit was great super nice understanding, the office I have no idea why that fails they gave me attitude when I didn’t order my glasses there I …
Great office and staff. They had me in and out in no time, I even forgot my wallet and was able to show them my info from a text and paid over the phone.
Orbit eyecare was very professional and did an outstanding job making sure I was seen quickly and safe in their office with great social distance procedures.
Been coming here for about 4 or 5 years now will not go any where else,I think Dr.sean carlile is one of the best eye doctor in albuquerque.And all the employees at orbit eye care are great also,great customer service all around,if you are looking for an eye doctor go to orbit eye care.
Haven’t been seen for a while, needed an emergency prescription because my dogs chewed up my glasses. They would not issue me my old prescription because it had expired, and they couldn’t get me in for a number of days, which doesn’t help …
Waiting area is small and somewhat disorganized. Process of being checked in, paying, making appointments, can be confusing and offers little privacy. Office staff is friendly but always seems somewhat hurried.
The service there is always fast and friendly. I highly recommend Orbit Eyecare on the Westside. The location is also convinced and the price and selection is great!
Everyone is nice and go out of their way to be helpful. I recently got a new pair of glasses that didn’t work out for me and they replaced them with something that would. I would recommend Orbit to anyone.
I went so many years back that i don’t even remember anything about it. The reason for this review is because i keep getting emails reminding me to schedule an appointment even though i have requested to be removed from their mailing list half a dozen times now.
I was overcharged and the employee was so very rude when I tried to dispute it, I felt bullied into paying for it, which I later found out I was right. Then my husband was overcharged by the same lady. WARNING: if you go here, make sure you know what you are paying for and what your insurance will pay for.
This was my first
time to have my eyes examined at Orbit.I will surely keep this as my Optometrist from now on.Everyone gets above a 10 from me.So courteous and friendly.I was able to get the frames I wanted with the help of the personal.God Bless you all and your Co.🤗 …
Everything was great, but we waited quite a while. The only area for improvement in my opinion is time management. Otherwise all went really well. Friendly staff, professional doctor
Very disappointing lack of response from Dr. Jarrell on a concerning exam diagnosis. Poor service on eyeglass order. Had to be redone twice to be correct. Go elsewhere now for good care.
Dr Carlile is great and I appreciate the assistance of Lina who took the time to help me choose a pair of frames which has always been tough for me do do on my own. Thanks Dr Sean and Lina!!!
Ended up here after making some questionable decisions regarding the use and storage of my contact lenses. They got me in right away and Dr Carlisle was great.
I live within walking distance of another location and I’m willing to go out of my way to come to this location. They are more friendly and don’t make the patient feel like it is a burden to help.
This is a professional team of individuals who coordinate their work well and provide optimal care. The service provided is very comprehensive and any questions are answered fully. I feel very confident about the care rendered.
This place is amazing! They are so convenient with office hours, honest with pricing, and fast with service. I am a customer for life based on my last eye exam!
Love Orbit Eyecare! I’ve been with them for a long time and every single time I get the best service! Everyone is so friendly and my visits are always fast! I recommend both locations!
My daughter’s glasses is taking a month to replace. I know it’s very important that she has them right away during school. I was very upset with this issue. They were able to compensate the problem. But it should NOT take this long. Hopefully they will call me when it’s ready??..
Tried to call to schedule two appointments for my Fiancée and my daughter called the first time I was put on hold and the hold music was super loud after sitting on hold for 15 mins I hung up and called back and the girl immediately tried …
I needed an appointment ASAP and Orbit Eyecare got me in sooner than other places. The staff here was very patient with my kids and gave us the time to try on different frames for my girls.
This is not the place to go if you have a family. I called to schedule an appt for myself, my husband, and my son and was placed on hold for over 15 minutes. By then my lunch break was over, so I attempted to call back during my break. The …
Awesome place! The whole office staff was wonderful and super friendly! For it being my first time getting glasses ever. They really made me feel comfortable.
Courteous, friendly, professional. Before becoming a patient there, I had on a few occasions stopped by for small services, e.g., replacing a temple on a pair of glasses. They did so, without charge, a friendly smile, and an honest “glad to be of help.”
Dr.Carlile and the staff were very professional and the office was very clean and tidy. The protocol for covid 19 was in place and I felt very safe during my visit.
I saw Dr L. O’Neil. The Dr was very helpful…she went out of her way to explain thing to me about my diagnosis. Her’s was my 2nd opinion…my first opinion was very vague, not helpful, but yes, very nice. Dr.O’Neil (my 2nd opinion) was …
They gave me glasses that broke in two places and they just glued them back together after we paid them nearly $500 for our visit and waited 2 weeks for them to get my glasses done, even after our insurance! And they could not explain why …
The staff are always friendly and willing to help with any questions that you could possibly have, and the doctors are always wonderful, quick, and professional I love it here!
Really enjoyed their services. All smiled and were cheerful. Exam was professional and couldn’t have gone better. Would recommend to everyone-pleasantly supprised-keep up the good work, Mike P
Dr. Carlile was very attentive and listened to my concerns. Office is clean and the ladies working at the front desk were very attentive and friendly. Will continue to be a patient here as long as Dr. Carlile is here!
Fantastic optometrist! We came from City Vision of Rio Rancho, and was tired of waiting months for appointments and tired of the revolving door of doctors. I came across Orbit eyecare after searching the internet. They have two loacations. …
Everyone was very nice and professional. I went in early for my scheduled appointment and was able to be seen right away. I am very happy with my experience and would highly recommend Orbit to others.
Nice clean office. Small space. Doctor was rushed to see us after we waited 15+ minutes. The turn around time to get gasses is really long so going elsewhere to get glasses
Horrible experience from day one. Very poor selection! If I could give any good advice it would be that the office staff not only does not get along with one another obviously but very poor results from my exam. Possibly due to the “last …
Every staff person I worked with was kind and willing to listen to my concerns and help me with solutions. And, this was the first time I’ve felt confident with my eye exam in many years!
Dr. Carlile is great! I’ve seen multiple eye doctors and he was thee most thorough in his examination. He makes sure he doesn’t miss anything. Tlisa is great there as well! Awesome service from her and Dr. Carlile.
Been getting my eyecare from Orbit on Alameda for over 10 years. They are knowledgeable and patient oriented. Great customer service. I recommend them highly.
Place has the WORST customer service of any place i have been including Taco Bell. There is no way these people should even have customers. 1st experience there they charged me over $100 to “fit my contacts” when they did nothing, just …
Dr. Jarrell is very professional and knowledgeable. He and his staff provide a really friendly experience with prompt and efficient expertise. I would not want to go anywhere else for eye care.
Every one was really nice. Was knowledge as soon as I walk in. Waiting was short
Dr Carlisle was very nice and explain everything he did and he was very …
Our family has been seeing Dr. Carlile at the westside location for several years now. He is friendly, efficient, extremely knowledgeable and personable, and the staff is wonderful. So glad that we found Orbit Eyecare!
Went to get my contacts and glasses exam. They were very profesional and made my insurance claims painless. I will continue to see them for my annuals.
From the moment I spoke on the phone to set the appointment, until I left, the staff were courteous and prompt. They referred to me by my name and made me feel like part of the family. What a great place to come for my vision needs.
I called at 5:21pm on 2/13/19 to make an appointment. I was given a few choices for the following week, and chose Monday 2/18/19 because of business travel scheduled later in the week. After taking off work and showing up for my …
My Dr. is always really good. Its vary hard to get an appointment. When I called to schedule they messed up on my day. So when I went I to the clinic they said I didn’t have an appointment. So I scheduled when I went In but still had to wait a long time
Excellent friendly service, very professional and prompt for what I came in for.tThank you. Recommending to people that I know who need an optometrist.
Yes they took me as a walk in, but then treated me like a third class citizen. Initially I gave them 3 stars, because they took another walk-in in before me for a eye-glass adjustment, and I was sitting there with an object in my eye, but …
Dr. Carlisle is one of the few Optometrists that gets my prescription right and takes time to make sure it’s right. Also, the optician Serena is very friendly and helpful!
Dr. Carlile is ery professional. The front desk and the whole office staff are very helpful. I am very impressed by the service this office provided to the patients.
Made an appointment for myself and my husband. We had previously been to the 4th Street location. The staff in Corrales was professional and friendly. Dr. Carlisle is wonderful, patient, and considerate. Pricing after insurance was exactly what I had expected. Overall, excellent experience.
Excellent service and friendly staff. So glad we found this place and they were very patient with my daughter trying to put her contacts in for the first time after years of wearing glasses.
So far, not a good experience at all. I received my glasses and they needed adjustment. Last week they couldn’t do it. I again went out of my way and went back to their office to get them adjusted. Unfortunately again, I was not able to …
My 2nd yearly check up was even better then my last. Was seen by another Dr but very impressed with their bed side manner have had great experiences for both of my annual check ups and then from the rest of the staff when I have picked out frames or had to have them adjusted
Sheryl at the front desk is an absolute delight and everyone my daughter and I interacted with was very professional and helpful in making sure we were able to get our needs met. Dr. Carlile explained what he was seeing as he did the exam …
Dr. Carlisle and the office team are amazing. Everyone is so nice and welcoming, and Dr.Carlisle really listens to your needs while making sure you’re eyes are healthy. I wouldn’t go anywhere else.
Friendly, knowledgeable staff. Dr. Carlile figured out my new prescription (with prisms) within 30 minutes, whereas Eye Associates was still dragging it out and scratching their heads after three months, two doctors, and three + …
They are so kind and very patient with my five children. They have a great selection of eyecare and the Doctor and staff are all excellent and punctual. Our glasses came in a week early. We use them for our whole family!
Dr. Carlisle caught a tiny flaw in my retina that could have caused blindness. He saved my vision. This is a real doctor, not just a technician in a storefront. Highly recommended.
This was a fantastic experience! My appointment was kept on time. The staff members were very friendly and helpful. The exam was thorough yet quick, nothing extra was done unnecessarily. Great experience and highly recommended.
I’ve been coming here for 4-5 years for contact lenses exams. The staff is always friendly, and Dr. Carlile is the best! I plan to keep seeing them even though I’ve moved to the other side of town.
The team here is very professional and polite. They provide additional information about copays and other costs associated with the services. They give you all your options but do not pressure you to buy buy buy. Their honesty is endearing …
Great Doctor and staff that take the time to do a good job. Dr. Carlile answered all questions, explained everything — then gave me paper explanations to follow up. Dr. Carlile is my go-to doctor for everything– including referrels when …
This was my husband and my first appointment with this practice since our eye doctor retired. We felt that we were taken care of very professionally by each individual, from the technician to the eye exam to the ordering of glasses. Each …
It was my daughter’s first visit and we loved it. Dr. Carlile and the staffs are very nice and friendly. They also responded quickly to requests for prescription information. We will definitely recommend Orbit Eyecare Westside to family and friends!
I saw Dr. Jerrell Sr. until he retired. He inspired me in 7th grade to want to become an optometrist (that didn’t end up happening). I had seen Dr. Jerrell Jr. a few times on those days when his father couldn’t fit me in or was in an eye …
Unfortunately I have to give this place 1 star. Only for the fact that we have had to call multiple times in attempt to get my son his glasses, and I’m always told they will call back. No one calls back. It has been months. So now I will have to start over somewhere else because this is unprofessional.
I had a pleasant experience at Orbit Eyecare Alameda Branch. The staff were all accommodating. They assisted me in ways that I was satisfied with my prescription requirement. Dr Sean Carlile is an expert who took time with my concerns. He made sure that I get the precise results for my vision.
Dr. Carlisle is wonderful! He has been my optometrist for 7 years now. He is never rushed with me, and explains acting very well. He gives me a choice when he wants thi do any procedures or anything. Plus, I love the flexible scheduling options so I don’t have to miss work.
Dr.sean has always been such a great doctor. My wife and daughter feel comfortable with him and he makes sure we are calm while doing his exams. Especially since he knows I freak out when things gone close to my eye he didn’t get frustrated he’s the best!!!
Awesome! Customer service is always cheerful and helpful. I had a problem with the lenses which it turns out were still under warranty – they took care of EVERYTHING! They called right when my new lenses arrived and put them in while i waited. Thank you for your prompt, friendly, & courteous service!!!
Eye doctor and staff were very nice! But the wait time was very rediculous. I showed up at 4:45 for my new Pt eye exam and did not leave the office until 6:40. I spent most my time waiting to be seen and wasn’t happy with how long this …
Very patient in helping me with new contacts. I previously went to lenses crafters and they wouldnt even consider my desire for the lenses. I am so happy!!
I made an appointment for 1:40pm and when I arrived at the office I was told I missed my appointment and that it was at 130. I have a text message that SHOWS 140 and also wrote it down in my calender. I was told there wasn’t another …
I found the staff and Dr. Carlile friendly and professional. I appreciated that Dr. Carlile was gentle, explained everything clearly, and gave me printouts of every explanation.
Pleasant and considerate staff in the office. Dr. Carlisle gave me a thorough examination and explained what he was doing at each step. A good experience, and I will go back for my next exam.
I came to Cottonwood Vision Care before it was Orbit Vision and I had a great experience. I had no insurance and they notified me right up front of the cost and procedures. They let me know how to do paperwork before the appointment that …
Dr Carlile at the West Side location is awesome! So thorough and he explains everything as he goes along. The same goes for all of the West Side staff, especially Terri and Sabrina. It’s always a very pleasant experience, covid-19 precautions are taken, and it’s conveniently located.
Dr.Jarrell is the best! So glad I found him not only for myself but for my kiddos too. He takes great care of our family. Friendly and knowledgeable staff as well.
Was very pleased with my experience here. Everyone was pleasant and professional. Office was clean and everyone wore masks. Doctor Carlile was kind, thorough and patient. He listened to my concerns and answered all my questions.
DR Jarrell has been my go to eye doctor since his dad retired.
Always a professional organization and really helpful office staff.
Everyone will have their own issues an eye Dr can solve, and mine have always …
Dr. Carlile was very professional and kind. He saw our family ages 6, 10, 16 and 40 something 😉. He works wonderfully with all age groups. We have gone to Orbit, formally Cottonwood vision for many years. Dr. Jarell is awesome as well. …
I have seen the previous reviews and perhaps they have made some changes. I was greeted promptly and after paperwork was completed, I sat for just a couple minutes before I was taken back. Ron was personable and professional for the first …
What an amazing office! Staff is so friendly , welcoming and helpful! Kindness is their motto! Dr Carlyle was very thorough in his examination and so helpful and kind. I’m so happy and pleased to have started my new relationship with this office! This office ROCKS!! 💕💕💕 …
I have been going to Dr. Carlyle for more than 9 years. He is a great eye doctor. He is knowledgeable and takes time to answer questions. I hope he can be my doctor for many years to come.
After being a patient of Dr. Jarrell for about 15 years, I have not been disappointed. I always know that I will get exceptional care for myself and my family. He always gets my Rx right on the first try. I’m so glad Dr. Jarrell was …
I came here with my boyfriend for his appointment and fell in love with this place. When I came here everyone was professional and extremely safe concerning the pandemic going on right now. They didn’t push me for contact especially since …
Dr. C continues to impress with his knowledge, insight, and professionalism for eye exams. Unfortunately however, the office staff is very overworked or so it seems. No longer am I greeted when I enter nor made to feel welcome. It seems my …
It was a very clean and beautiful office area. The lady at the front desk was super nice and helpful. My visit was pleasant and informative about my eye injury.. It is a great eye clinic and great people.. Thank you so much for your help with my eye..
I was forced to change eye doctors due to insurance and I couldn’t have picked a better place. They are extremely friendly and patient. I have never had a better experience than this and I’ve had glasses since I was four. Great job guys!
Experience was great. Everybody was on time and very courteous. I barely had to wait. Everything was clearly explained and my prescription was thoroughly revised. Overall very happy with Orbit!
Great and friendly staff…prompt, professional and kind. Dr. Carlisle walked me through the whole exam procedure with patience and a very unique approach of explaining each facet of the exam. Impressive! I’ll be back!
Everyone there is personable, friendly and respectful. Dr. Carlisle listened quite carefully to me and we worked really good together to figure out things. Great place! Greater people!!!
I honestly love coming to Orbit Eyecare. I never really like going to get my eyes checked before but the staff there make it such a pleasant experience. Wouldn’t go anywhere else!
I showed up for my scheduled appointment, filled out some initial paperwork, and was quickly taken back to begin my eye exam. The staff there was very helpful explaining how much my insurance covered and what everything else would cost. The …
This has been the best eye care provider I ever been to! They make you feel at home and treat you extremely well. The cost is lower than I ever experienced and I been a customer of there’s for over 2 years now and just won’t go anywhere but here for eye care.
The doctors and workers here are lazy. I’ve never had a worse experience. I paid over $100 for my visit here and the eye doctor did nothing for me. I have been considered medically necessary since I was a child, this is the first eye doctor …
The staff is amazing! They are efficient, friendly and helpful. My whole family loves Dr. Carlisle. He has wonderful chairside manner. He’s very thorough and gentle with the exam. He answered all my questions with integrity. I highly recommend Orbit Eyecare!😊 …
This was my first time and the visit went well. I was a little hesitant being it was a change from my previous doctor who had retired. However, Dr. Carlisle was very patient, and thorough and this really calmed any reservations I had. The wait time was not too bad and having a Saturday appointment option was great.
I like this place a lot. I really liked the eye doctors friendliness and explanations of the whole process. The front desk staff was nice and the lady who helped me to pick out glasses was nice as well. I recommend this place to everyone. I will not go anywhere else.
Our experience was okay I didn’t give it a 5 start only because of the front desk clerk. She was very rude upon our arrival. There was an issue with our insurance and she didn’t seem to want to deal with it. Over heard that her shift was …
Dr. Jerryl is always incredible. He is very professional and quick. I always get all of my questions answered without feeling rushed. He can be a little short worded but that, I think, is just part of his personality and not hard to get …
Had an emergency to see my doctor and they went ahead and took me in within hours. Front desk and Dr Carlile was very pleasant and courteous in answering all my questions.
Have been a patient of Dr. Jarrell for almost 20 years. Visiting the office is like visiting a member of the family! Everyone is so kind and helpful. He discovered I was suffering from AMD, and got me to the right place. Both my eyes …
Friendly and helpful staff, nice clinic, the doctor is patient, kind, very knowledgeable and professional! Going to the eye doctor sucks, but they made the experience and exam enjoyable. The team all wore face masks, and the lobby and exam rooms were clean and stocked with hand sanitizer, so it felt very safe and comforting. ⭐️⭐️⭐️⭐️⭐️
My family and I have been going here the last few years. The staff are always friendly and helpful. The doctors have been great too, although they have very different “bedside” manners. Overall I would recommend the Westside office to friends and family.
There was no wait at check-in, all staff were pleasant and helpful, the various diagnostic exams were done quickly with minimal wait, and the service I needed (new contac lens) was obtained in a very short time.
This place is great. The employees were friendly, attentive and knew how to handle my insurance and all my questions. The optometrist is thorough and knows the field well. Can’t recommend this place enough.
It’s always unsettling to try something new specially when it comes to your health, to include your vision. Orbit eye care melts your worries away the minute you walk in. During my appointment, I was greeted warmly by Terri at the front …
Staff and Doctor were very pleasant and efficient. I am very happy to have found this office. I highly reccomend going if you are tired of the corporate feel of other optometry centers.
I have been coming to this office for years and am always very happy with the care I receive. The doctors and staff are all very kind and professional. The facility is easy to get to with ample parking. The office is clean and well …
I was a skeptical after an insurance change and in need of finding a new eye care provider after 8 years of going to the same place. Dr Carlile was very thorough and seemed to be a master of his profession. The woman that helped me decide …
Called twice today to schedule an appointment for a scratched cornea. Both times I got a message from a voice mailbox stating “you have reached voice mailbox number 1001, leave a message and we will return your call”. Call me old …
Called for the possibility of an emergency appointment due to floaters and my eye getting really blurry in the past week. They could care less. Said earliest appointment is in 2 months. Most likely be too late if somethings really wrong.
Very pleasant and friendly staff, the doctor was very nice also, and very knowledgeable. He answered all of the questions I had for him. Medicaid covered my eye exam but nothing else because my prescription wasn’t strong enough. The staff …
Such a comfortable office with such kind caring staff.
Dr.Sean Carlile so very thorough with my eye exam.
Just moved to NM and am grateful for finding this
Eye practice.
Office is busy, but the staff are friendly and professional. Dr. Carlisle is very personable and clear in his assessment of the exam results and explained things well. …
The most thorough eye exam I have had in years. The staff was super friendly and extremely knowledgeable. I asked for help picking out new frames and I they helped me pick out the perfect pair. I would definitely recommend Orbit Eyecare!
The staff were very courteous, friendly, and professional. The doctor was complete, explained his steps and what he was finding, even what he was expecting to find. No extra piped in “noise”, comfortable setting. The billing process was quick and well explained. Overall, a very comfortable experience. I will be back!
Such a pleasant office environment with a friendly, helpful staff. Dr. Carlisle is very gentle & caring & easy to work with. The ladies up front listened to what I wanted & found the right fit for my budget & my needs.
Excellent experience at Orbit Eyecare! Dr. Jarrell and his staff are friendly, professional and honest. They will help you address your eyecare needs accordingly. Would highly recommend!
Pretty much what you would expect. Friendly people. Plenty of seating so you are not on top of each other. All questions answered (they had a new test for me this year) follow on for an additional test scheduled, (would have been nice to …
Overall fantastic experience. The staff are kind, helpful, and friendly. The Doctor listened and cared. The environment is clean and inviting. So glad we found this place. Thanks to all of you.
Went here several years ago and ended up with other providers through the years for various reasons but when I had the chance, I was back to Orbit. They are capable, professional and respectful of your time and needs. We have tried a few others, Orbit is the best in the city in my humble opinion.
Great customer service! Eye examination was thorough & Dr Jarrell answered all questions. Staff member Tlisa was professional in pre-examination workup & Stephani in the optical department was extremely patient when it came to frame …
I have been going to Orbit eye care for many years and never have been dissatisfied. The staff is great and Dr. Carlile is the best! I recommend Orbits to anyone that is looking for an eye doctor.
Nicholas Trujillo (my husband)
said he had a great experience from check in, and with the assistant and Dr. Sean Carlile and person who helped with the purchase of his new glasses. Nicholas will continue to drive to Albuquerque for any eye visits at Orbit Eyecare.
I had a great experience with all the staff. They were very friendly and answered my questions. Dr. Carlile was very kind and patient with me. I will continue to get my vision care with them.
I’ve been a patient for a few years now, and every visit was like what additude am I going to get this visit. So for this year 2022 I told them to cancel me from their recall/ patient list, because I was one minute late from the ten min late policy. No need to put up with their snobbiness.
Front desk staff is friendly and helpful. Dr. Carlile is sociable and informative. I always feel comfortable and welcome when coming to my eye appointment. Highly recommend.
I visited Or it Eyecare for the first time and was very pleased with my experience. Making the appointment, insurance follow through and exam were handled easily and professionally. I highly recommend this office and will use them again when I need eye care
The staff is very friendly and efficient. Dr. Carlile is very experienced and performed the best eye exam I’ve ever had. He explained in detail the condition of my eyes and answered my questions in a way I could easily understand. I highly recommend Orbit Eyecare and Dr. Carlile.
I was with eye assoc for decades and then I had an insurance change because my husband retired. They dropped me like a hot potato with a call telling me since I didn’t have my old insurance, they did wouldn’t accept my new insurance and I …
Both my husband and myself had our eye exams, it was the best and most complete exam we have ever had. Dr Carlile and staff were extremely helpful and knowledgeable. …
I had an issue with one eye that I needed an urgent appointment with the doctor. Luckily for me Dr. Jarrell Had a cancellation and they could fit me in quickly. The front desk is very proficient and the doctor was very helpful and I was able to resolve my concern. Highly recommend Orbit Eye Care.
The staff was so friendly and helpful! It was my daughters first time getting an exam and everyone there was so helpful and comforting which was excellent. Selena helped us picked glasses for her, very patient and kind. Thank you to all the staff! See y’all next time!
My son and I recently visited the office. The entire staff took such great care of us! My son was nervous because this was his first eye exam. Everyone was so kind and patient that he ended up loving the experience.
I had a great experience at this location. The receptionist was welcoming and friendly. I enjoyed the visit with the Dr. He gave me a thorough exam and very patient and took time to answer any questions I had. The staff was very helpful.
I’m not sure how else to contact the clinic. I’ve called several times a week. I’ve left messages. Can’t get an exam scheduled. And then my contact refill request gets denied. I understand they might be busy but it has been months.
Staff is all so friendly and knowledgeable. Doctor was thorough and efficient. And Terri was so kind and helpful with helping me pick out glasses and the perfect fit/style. Worked with me for over an hour!
Friendly, prompt and thorough. I arrived early and they seen me immediately. Dr. Carlisle was thorough with the exam. He found that I indeed am farsighted, and that reading glasses were all that I needed at this time. He also noticed …
My husband tried to call and make and appointment with orbit eyecare and the lady was super short with him and just kept asking if we had insurance and refused to make an appointment even though he told her he did. Absolutely terrible …
Super friendly associates. Walked through the door and immediately greeted and had all my questions answered. Waiting time was minimal. The optometrist answered all the questions I had and did an exceptional job determining which …
Dr was fine. He did a good job. However my glasses lenses are not working for me. I’ve gone back multiple times for adjustments and a remake of the lenses. But after trying to use them for months the glasses are unusable for me. …
I have been going to Orbit since I was a kid, and I’m very disappointed on there customer service now. They never informed me on my prescription being expired for over a year, and I went in a month ago to get glasses and they gave me them …
Excellent! My favorite optic in town, and wearing eyeglasses for almost 30 years, I have much experience with optics, optometrists, and ophthalmologists. The doctor has excellent bedside manner, and his examination is through. The staff is …
This has been a great place. My husband, myself and my youngest son got our glasses with Orbit. Their customer service is very good. I would most definitely recommend this place.
Love Orbit Eyecare! Great docs, great office team. I truly appreciate your fitting me in (within the hour) when I was experiencing a concerning eye issue. Thanks so much for your caring, kindness, efficiency, and professionalism!
It is always a pleasure visiting Orbit. They have a friendly, professional staff and always provide great service service and assistance picking out your frames and lenses. As much as one could love a doctor’s office, I love this place!
The optometrist took great care in answering all my questions. The staff were professional and courteous. I highly recommend Orbit Eyecare for all your optometry needs. You are all doing a GREAT job!!
Everyone there was nice ! Ready to help.
Staff was very friendly and helpful and the appointment was on time and went quickly.
Awesome staff very friendly. Dr Carlisle took time to find the perfect Rx for my contacts.
Everyone there at orbit were so nice I would so recommend you guys to go to for an exam
A pleasant experience with the desk staff as well as the Doctor
She was Very patient and Caring. Thank You
This company filed a fraudulent claim for contacts (which I never asked for, ordered or received) with my eye insurance company when I had my exam here. When I went to get a reimbursement for ones I purchased from Walgreens, was told …
Front staff was very courteous and helpful. Dr Sean Carlile was very nice and thorough.
I’ve been seeing Dr. Carlisle for several years. He and his staff are very nice and helpful.
They were great as usual. The current doctor is really nice and knowledgeable.
I went in for somewhat of an emergency and was able to be seen right away. Dr. Carlyle was great and the staff was very friendly.
Everyone at Orbit are friendly, efficient, professional and knowledgeable. Great experience. That’s why I keep going back.
Great job! Very thorough, it was much appreciated.👍 …
Honestly I have never had a worst experience in my life at any dr or eyecare clinic the dr at orbit was great super nice understanding, the office I have no idea why that fails they gave me attitude when I didn’t order my glasses there I …
Great prices, atmosphere and Customer Service! 🙂
I was satisfied on how I was treated. All of you were completely professional . I felt comfortable with your work. I thank you.
Friendly and knowledgeable staff. Doctor was great.
Received my frames with new lenses faster than anticipated. Great service by staff and doctors alike.
Wonderful staff. The lady that helped me was very knowledgeable, thank you for your help!
I was so pleased I could get an immediate appointment after I had torn a contact in my eye and was having issues with my eye.
Everyone was so nice!
Dr. Jarrell is both very professional and an excellent optometrist but he is a really nice guy.
It’s very hard to communicate with the answering machine I was unable to reschedule my appointment
The Dr. was so thorough and nice and helpful. I felt like he really knew what he was doing and treated us well.
Professional and caring group. No waiting when you arrive for your appt. Also a large array of glasses to choose from.
The staff was really nice and professional the doctor was great I would recommend them to anyone the needs eye care.
Very nice people! I had my first eye exam at Orbit the other day. I don’t want to go anywhere else now.
Great first appointment with Dr. Robert Jarrell at Orbit. His staff is very efficient and friendly. Highly recommend.
Great office and staff. They had me in and out in no time, I even forgot my wallet and was able to show them my info from a text and paid over the phone.
The front desk employee is very rude. I like Dr. Carlisle but I don’t want to be mistreated by his staff.
The staff was very professional and everything was on time.
The entire staff is terrific, friendly and helpful. Been a patient for a few years now, won’t go anywhere else!
Staff is always professional, friendly, and courteous. In and out without much fuss. Will continue going here for ophthalmologist care.
Got appointment in 2 weeks instead of 4 months at another clinic.
Always friendly, highly professional, and very experienced. I wouldn’t use any other optical store and I’ve been wearing glasses for 72 years!
Excellent staff. Dr. Garrell very thorough, knowledgeable and professional. I personally am a physician and would highly recommend him.
Orbit eyecare was very professional and did an outstanding job making sure I was seen quickly and safe in their office with great social distance procedures.
Been coming here for about 4 or 5 years now will not go any where else,I think Dr.sean carlile is one of the best eye doctor in albuquerque.And all the employees at orbit eye care are great also,great customer service all around,if you are looking for an eye doctor go to orbit eye care.
I have been with Orbit Eyecare for 5+ years and they’re team is absolutely wonderful and informative when I have any questions!
Very helpful and friendly doctor and staff. Worth the wait for an appointment.
Haven’t been seen for a while, needed an emergency prescription because my dogs chewed up my glasses. They would not issue me my old prescription because it had expired, and they couldn’t get me in for a number of days, which doesn’t help …
Very friendly staff,Dr. Carlile did an excellent job with the examination. I would definitely recommend Orbit Eyecare
Waiting area is small and somewhat disorganized. Process of being checked in, paying, making appointments, can be confusing and offers little privacy. Office staff is friendly but always seems somewhat hurried.
Very professional and very organized. Couldn’t recommend them anymore highly!
It was a pleasant experience. The staff were really nice and made me feel comfortable. The office was very clean and sanitized
I love this office and Dr. Carlisle.
They are helpful, friendly, informative and professional!
Staff & Dr’s are friendly, kind & professional~ I love coming in for my yearly check ups!
The service there is always fast and friendly. I highly recommend Orbit Eyecare on the Westside. The location is also convinced and the price and selection is great!
Dr. Carlile was very thorough and professional. I don’t think I’ve ever had such a comprehensive eye exam. Very pleased!!!
Dealt with an urgent situation quickly, professionally and compassionately. I have always received excellent care here.
Everyone is nice and go out of their way to be helpful. I recently got a new pair of glasses that didn’t work out for me and they replaced them with something that would. I would recommend Orbit to anyone.
I would recommend this eyecare,professional helpful. I had a detached retina and they got me appointment with a specialist right away.
Dr. Jarrell and his staff are so attentive and helpful! All my family goes here! We trust our eyes to Orbit. You should too.
I went so many years back that i don’t even remember anything about it. The reason for this review is because i keep getting emails reminding me to schedule an appointment even though i have requested to be removed from their mailing list half a dozen times now.
I was overcharged and the employee was so very rude when I tried to dispute it, I felt bullied into paying for it, which I later found out I was right. Then my husband was overcharged by the same lady. WARNING: if you go here, make sure you know what you are paying for and what your insurance will pay for.
An excellent, thorough eye exam, especially since I was overdue. Very helpful staff. Well cared for.
It was such a great experience! Quick and everyone was amazingly kind!
Everyone, office staff and doctor were very professional.
My time in and out was very efficient.
This was my first
time to have my eyes examined at Orbit.I will surely keep this as my Optometrist from now on.Everyone gets above a 10 from me.So courteous and friendly.I was able to get the frames I wanted with the help of the personal.God Bless you all and your Co.🤗 …
Everything was great, but we waited quite a while. The only area for improvement in my opinion is time management. Otherwise all went really well. Friendly staff, professional doctor
I’ve been going to Dr Carlisle at Orbit Eyecare for several years now and always had good service, good eyecare, and good prescriptions.
Had never heard of them before, but it’s where the VA sent me. Wonderful staff. Very helpful. Getting glasses in a few weeks.
Very disappointing lack of response from Dr. Jarrell on a concerning exam diagnosis. Poor service on eyeglass order. Had to be redone twice to be correct. Go elsewhere now for good care.
Dr. Sean and all his staff are friendly and professional. Very thorough eye exam. Much better than any other eye doctor has ever done.
Was phenomenal from start to finish. The doctor was both knowledgeable and personable and literally every member of the staff was on point
Dr Carlile is great and I appreciate the assistance of Lina who took the time to help me choose a pair of frames which has always been tough for me do do on my own. Thanks Dr Sean and Lina!!!
Ended up here after making some questionable decisions regarding the use and storage of my contact lenses. They got me in right away and Dr Carlisle was great.
I live within walking distance of another location and I’m willing to go out of my way to come to this location. They are more friendly and don’t make the patient feel like it is a burden to help.
The staff is very friendly and accommodating. They definitely make their patients feel safe during this COVID 19 pandemic.
This is a professional team of individuals who coordinate their work well and provide optimal care. The service provided is very comprehensive and any questions are answered fully. I feel very confident about the care rendered.
Very professional and friendly. All employees ready to help and answer questions. I enjoyed my visit there. No regrets.
Everyone was super friendly and informative. I definitely will be coming back!
They have always done well with my Family and I. Great place to go for eye care.
This place is amazing! They are so convenient with office hours, honest with pricing, and fast with service. I am a customer for life based on my last eye exam!
Love Orbit Eyecare! I’ve been with them for a long time and every single time I get the best service! Everyone is so friendly and my visits are always fast! I recommend both locations!
The staff was very friendly. The Dr. was very knowledgeable and have already recommended to family what a great place the Cottonwood location is.
My daughter’s glasses is taking a month to replace. I know it’s very important that she has them right away during school. I was very upset with this issue. They were able to compensate the problem. But it should NOT take this long. Hopefully they will call me when it’s ready??..
Tried to call to schedule two appointments for my Fiancée and my daughter called the first time I was put on hold and the hold music was super loud after sitting on hold for 15 mins I hung up and called back and the girl immediately tried …
I needed an appointment ASAP and Orbit Eyecare got me in sooner than other places. The staff here was very patient with my kids and gave us the time to try on different frames for my girls.
Dr. Carlile is very attentive and thorough. The staff are very friendly and helpful. Definitely recommend this office.
Orbit Eye care is the best! Always helpful, friendly and the best quality. Dr Carlisle is great! Girls up front take good care of you
This is not the place to go if you have a family. I called to schedule an appt for myself, my husband, and my son and was placed on hold for over 15 minutes. By then my lunch break was over, so I attempted to call back during my break. The …
Orbit Eyecare staff were very friendly and helpful. Dr. Jarrell was personable and friendly as well.
Dr Carlisle is very professional and thorough. He makes the patient feel very important and cares for my well-being.
Awesome place! The whole office staff was wonderful and super friendly! For it being my first time getting glasses ever. They really made me feel comfortable.
The staff was friendly and the doctor explained everything that was going on with my eyes very professional.
Everybody’s really friendly and the doc took extra time to make sure we got the prescription dialed in. I’ll definitely return!
This office is amazing! I am a new patient and immediately they made me feel right at home! Dr. Carlile was awesome! I definitely recommend.
Such a great place to be, the staff, the Doctor, the eyeglass selections. We always look forward to going there for our appointments every year.
Courteous, friendly, professional. Before becoming a patient there, I had on a few occasions stopped by for small services, e.g., replacing a temple on a pair of glasses. They did so, without charge, a friendly smile, and an honest “glad to be of help.”
An overall good experience, nice office, and awesome staff. No complaints about their services or their eyeglasses.
Orbit eye care has been a great experience for my daughter. We have been coming here for three years and our experience has been amazing.
Dr.Carlile and the staff were very professional and the office was very clean and tidy. The protocol for covid 19 was in place and I felt very safe during my visit.
I saw Dr L. O’Neil. The Dr was very helpful…she went out of her way to explain thing to me about my diagnosis. Her’s was my 2nd opinion…my first opinion was very vague, not helpful, but yes, very nice. Dr.O’Neil (my 2nd opinion) was …
They gave me glasses that broke in two places and they just glued them back together after we paid them nearly $500 for our visit and waited 2 weeks for them to get my glasses done, even after our insurance! And they could not explain why …
Quick in and out with helpful staff and a good atmosphere. They were very patient even though I was a bit late. Everyone was very nice!
The staff are always friendly and willing to help with any questions that you could possibly have, and the doctors are always wonderful, quick, and professional I love it here!
Really enjoyed their services. All smiled and were cheerful. Exam was professional and couldn’t have gone better. Would recommend to everyone-pleasantly supprised-keep up the good work, Mike P
Dr. Carlile was very attentive and listened to my concerns. Office is clean and the ladies working at the front desk were very attentive and friendly. Will continue to be a patient here as long as Dr. Carlile is here!
Very efficient. Arrived 10 minutes early my appointment commenced at the scheduled time
Fantastic optometrist! We came from City Vision of Rio Rancho, and was tired of waiting months for appointments and tired of the revolving door of doctors. I came across Orbit eyecare after searching the internet. They have two loacations. …
Everyone was very nice and professional. I went in early for my scheduled appointment and was able to be seen right away. I am very happy with my experience and would highly recommend Orbit to others.
Nice clean office. Small space. Doctor was rushed to see us after we waited 15+ minutes. The turn around time to get gasses is really long so going elsewhere to get glasses
Horrible experience from day one. Very poor selection! If I could give any good advice it would be that the office staff not only does not get along with one another obviously but very poor results from my exam. Possibly due to the “last …
Every staff person I worked with was kind and willing to listen to my concerns and help me with solutions. And, this was the first time I’ve felt confident with my eye exam in many years!
Dr. Carlile is great! I’ve seen multiple eye doctors and he was thee most thorough in his examination. He makes sure he doesn’t miss anything. Tlisa is great there as well! Awesome service from her and Dr. Carlile.
Been getting my eyecare from Orbit on Alameda for over 10 years. They are knowledgeable and patient oriented. Great customer service. I recommend them highly.
Place has the WORST customer service of any place i have been including Taco Bell. There is no way these people should even have customers. 1st experience there they charged me over $100 to “fit my contacts” when they did nothing, just …
I was treated very well by all staff and Dr. Carlisle is just the best.
Dr. Carlile is the best eye doctor in town. I love his care and pray he never leaves orbit. All the people in the office are very kind and helpful.
Dr. Jarrell is very professional and knowledgeable. He and his staff provide a really friendly experience with prompt and efficient expertise. I would not want to go anywhere else for eye care.
It was a nice change from my old place..the staff was super friendly…and appt with the Dr left me rest assured…get up the great customer service
Every one was really nice. Was knowledge as soon as I walk in. Waiting was short
Dr Carlisle was very nice and explain everything he did and he was very …
Our family has been seeing Dr. Carlile at the westside location for several years now. He is friendly, efficient, extremely knowledgeable and personable, and the staff is wonderful. So glad that we found Orbit Eyecare!
Dr. Carlile , Office Manager and staff were very polite, professional and gave excellent patient service. Highly recommended!
Went to get my contacts and glasses exam. They were very profesional and made my insurance claims painless. I will continue to see them for my annuals.
From the moment I spoke on the phone to set the appointment, until I left, the staff were courteous and prompt. They referred to me by my name and made me feel like part of the family. What a great place to come for my vision needs.
Very nice staff and Dr Carlisle was amazing and thorough!
I called at 5:21pm on 2/13/19 to make an appointment. I was given a few choices for the following week, and chose Monday 2/18/19 because of business travel scheduled later in the week. After taking off work and showing up for my …
Excellent customer service. My glasses were ready quickly and the staff are all very pleasant.
My Dr. is always really good. Its vary hard to get an appointment. When I called to schedule they messed up on my day. So when I went I to the clinic they said I didn’t have an appointment. So I scheduled when I went In but still had to wait a long time
Excellent friendly service, very professional and prompt for what I came in for.tThank you. Recommending to people that I know who need an optometrist.
Yes they took me as a walk in, but then treated me like a third class citizen. Initially I gave them 3 stars, because they took another walk-in in before me for a eye-glass adjustment, and I was sitting there with an object in my eye, but …
Dr. Carlisle is one of the few Optometrists that gets my prescription right and takes time to make sure it’s right. Also, the optician Serena is very friendly and helpful!
Sean Carlile, OD is the best!
His eye exams are thoroughly precise and informative.
Just importantly they have leading edge equipment …
Dr. Carlile is ery professional. The front desk and the whole office staff are very helpful. I am very impressed by the service this office provided to the patients.
The staff is very friendly and Dr. Carlisle is very professional, thorough, and friendly. I highly recommend going to orbit for your eyes.
Made an appointment for myself and my husband. We had previously been to the 4th Street location. The staff in Corrales was professional and friendly. Dr. Carlisle is wonderful, patient, and considerate. Pricing after insurance was exactly what I had expected. Overall, excellent experience.
Excellent service and friendly staff. So glad we found this place and they were very patient with my daughter trying to put her contacts in for the first time after years of wearing glasses.
So far, not a good experience at all. I received my glasses and they needed adjustment. Last week they couldn’t do it. I again went out of my way and went back to their office to get them adjusted. Unfortunately again, I was not able to …
My 2nd yearly check up was even better then my last. Was seen by another Dr but very impressed with their bed side manner have had great experiences for both of my annual check ups and then from the rest of the staff when I have picked out frames or had to have them adjusted
Sheryl at the front desk is an absolute delight and everyone my daughter and I interacted with was very professional and helpful in making sure we were able to get our needs met. Dr. Carlile explained what he was seeing as he did the exam …
Clients there since 2003. We have been very satisfied with professional and clerical staff throughout the 19 years of service.
Dr. Carlisle and the office team are amazing. Everyone is so nice and welcoming, and Dr.Carlisle really listens to your needs while making sure you’re eyes are healthy. I wouldn’t go anywhere else.
Friendly, knowledgeable staff. Dr. Carlile figured out my new prescription (with prisms) within 30 minutes, whereas Eye Associates was still dragging it out and scratching their heads after three months, two doctors, and three + …
They are so kind and very patient with my five children. They have a great selection of eyecare and the Doctor and staff are all excellent and punctual. Our glasses came in a week early. We use them for our whole family!
Dr. Carlisle caught a tiny flaw in my retina that could have caused blindness. He saved my vision. This is a real doctor, not just a technician in a storefront. Highly recommended.
This was a fantastic experience! My appointment was kept on time. The staff members were very friendly and helpful. The exam was thorough yet quick, nothing extra was done unnecessarily. Great experience and highly recommended.
I’ve been coming here for 4-5 years for contact lenses exams. The staff is always friendly, and Dr. Carlile is the best! I plan to keep seeing them even though I’ve moved to the other side of town.
I love this eye doc! They are all fabulous
Great visit. Doctor Carlile is great. Helped me with my eye problem and explained step by step
The team here is very professional and polite. They provide additional information about copays and other costs associated with the services. They give you all your options but do not pressure you to buy buy buy. Their honesty is endearing …
Dr Carlile was so thorough with my exam, and answered all my questions to my satisfaction. I love my glasses!
Great Doctor and staff that take the time to do a good job. Dr. Carlile answered all questions, explained everything — then gave me paper explanations to follow up. Dr. Carlile is my go-to doctor for everything– including referrels when …
This was my husband and my first appointment with this practice since our eye doctor retired. We felt that we were taken care of very professionally by each individual, from the technician to the eye exam to the ordering of glasses. Each …
It was my daughter’s first visit and we loved it. Dr. Carlile and the staffs are very nice and friendly. They also responded quickly to requests for prescription information. We will definitely recommend Orbit Eyecare Westside to family and friends!
Friendly staff, got an appointment quickly to address my vision concern.
Dr.Jarrell answered all my questions.
I saw Dr. Jerrell Sr. until he retired. He inspired me in 7th grade to want to become an optometrist (that didn’t end up happening). I had seen Dr. Jerrell Jr. a few times on those days when his father couldn’t fit me in or was in an eye …
Great staff – friendly, courteous and professional – been seeing Dr. Carlisle for years.
Unfortunately I have to give this place 1 star. Only for the fact that we have had to call multiple times in attempt to get my son his glasses, and I’m always told they will call back. No one calls back. It has been months. So now I will have to start over somewhere else because this is unprofessional.
I had a pleasant experience at Orbit Eyecare Alameda Branch. The staff were all accommodating. They assisted me in ways that I was satisfied with my prescription requirement. Dr Sean Carlile is an expert who took time with my concerns. He made sure that I get the precise results for my vision.
Dr. Carlisle is wonderful! He has been my optometrist for 7 years now. He is never rushed with me, and explains acting very well. He gives me a choice when he wants thi do any procedures or anything. Plus, I love the flexible scheduling options so I don’t have to miss work.
Dr.sean has always been such a great doctor. My wife and daughter feel comfortable with him and he makes sure we are calm while doing his exams. Especially since he knows I freak out when things gone close to my eye he didn’t get frustrated he’s the best!!!
Awesome! Customer service is always cheerful and helpful. I had a problem with the lenses which it turns out were still under warranty – they took care of EVERYTHING! They called right when my new lenses arrived and put them in while i waited. Thank you for your prompt, friendly, & courteous service!!!
Friendly, efficient. No complaints so far. The staff is professional and the exam seems very thorough. We are pleased.
Eye doctor and staff were very nice! But the wait time was very rediculous. I showed up at 4:45 for my new Pt eye exam and did not leave the office until 6:40. I spent most my time waiting to be seen and wasn’t happy with how long this …
Very patient in helping me with new contacts. I previously went to lenses crafters and they wouldnt even consider my desire for the lenses. I am so happy!!
I made an appointment for 1:40pm and when I arrived at the office I was told I missed my appointment and that it was at 130. I have a text message that SHOWS 140 and also wrote it down in my calender. I was told there wasn’t another …
I found the staff and Dr. Carlile friendly and professional. I appreciated that Dr. Carlile was gentle, explained everything clearly, and gave me printouts of every explanation.
Pleasant and considerate staff in the office. Dr. Carlisle gave me a thorough examination and explained what he was doing at each step. A good experience, and I will go back for my next exam.
I came to Cottonwood Vision Care before it was Orbit Vision and I had a great experience. I had no insurance and they notified me right up front of the cost and procedures. They let me know how to do paperwork before the appointment that …
Dr Carlile at the West Side location is awesome! So thorough and he explains everything as he goes along. The same goes for all of the West Side staff, especially Terri and Sabrina. It’s always a very pleasant experience, covid-19 precautions are taken, and it’s conveniently located.
Dr.Jarrell is the best! So glad I found him not only for myself but for my kiddos too. He takes great care of our family. Friendly and knowledgeable staff as well.
Was very pleased with my experience here. Everyone was pleasant and professional. Office was clean and everyone wore masks. Doctor Carlile was kind, thorough and patient. He listened to my concerns and answered all my questions.
DR Jarrell has been my go to eye doctor since his dad retired.
Always a professional organization and really helpful office staff.
Everyone will have their own issues an eye Dr can solve, and mine have always …
Dr. Carlile was very professional and kind. He saw our family ages 6, 10, 16 and 40 something 😉. He works wonderfully with all age groups. We have gone to Orbit, formally Cottonwood vision for many years. Dr. Jarell is awesome as well. …
I have seen the previous reviews and perhaps they have made some changes. I was greeted promptly and after paperwork was completed, I sat for just a couple minutes before I was taken back. Ron was personable and professional for the first …
What an amazing office! Staff is so friendly , welcoming and helpful! Kindness is their motto! Dr Carlyle was very thorough in his examination and so helpful and kind. I’m so happy and pleased to have started my new relationship with this office! This office ROCKS!! 💕💕💕 …
I have been going to Dr. Carlyle for more than 9 years. He is a great eye doctor. He is knowledgeable and takes time to answer questions. I hope he can be my doctor for many years to come.
After being a patient of Dr. Jarrell for about 15 years, I have not been disappointed. I always know that I will get exceptional care for myself and my family. He always gets my Rx right on the first try. I’m so glad Dr. Jarrell was …
Dr. Carlile is super professional and nice always does a great job. Staff is super nice too! They have a great selection of frames too 🙂
I came here with my boyfriend for his appointment and fell in love with this place. When I came here everyone was professional and extremely safe concerning the pandemic going on right now. They didn’t push me for contact especially since …
Dr. C continues to impress with his knowledge, insight, and professionalism for eye exams. Unfortunately however, the office staff is very overworked or so it seems. No longer am I greeted when I enter nor made to feel welcome. It seems my …
It was a very clean and beautiful office area. The lady at the front desk was super nice and helpful. My visit was pleasant and informative about my eye injury.. It is a great eye clinic and great people.. Thank you so much for your help with my eye..
I was forced to change eye doctors due to insurance and I couldn’t have picked a better place. They are extremely friendly and patient. I have never had a better experience than this and I’ve had glasses since I was four. Great job guys!
Experience was great. Everybody was on time and very courteous. I barely had to wait. Everything was clearly explained and my prescription was thoroughly revised. Overall very happy with Orbit!
Great and friendly staff…prompt, professional and kind. Dr. Carlisle walked me through the whole exam procedure with patience and a very unique approach of explaining each facet of the exam. Impressive! I’ll be back!
Very pleasant and professional staff. Very impressed by their expert ability. Love Orbit Eyecare!
Everyone there is personable, friendly and respectful. Dr. Carlisle listened quite carefully to me and we worked really good together to figure out things. Great place! Greater people!!!
What a great relaxed place to get you glasses. The team at Orbit Eye care are friendly and professional. I would highly recommend Orbit Eye care.
I honestly love coming to Orbit Eyecare. I never really like going to get my eyes checked before but the staff there make it such a pleasant experience. Wouldn’t go anywhere else!
I showed up for my scheduled appointment, filled out some initial paperwork, and was quickly taken back to begin my eye exam. The staff there was very helpful explaining how much my insurance covered and what everything else would cost. The …
I really appreciate the professional yet personal customer service I receive every time I have an appointment. Highly recommend Orbit!
This has been the best eye care provider I ever been to! They make you feel at home and treat you extremely well. The cost is lower than I ever experienced and I been a customer of there’s for over 2 years now and just won’t go anywhere but here for eye care.
Dr C. Is Always meticulous when helping my eyes stay healthy and up to date with contacts and vision problems !!
The doctors and workers here are lazy. I’ve never had a worse experience. I paid over $100 for my visit here and the eye doctor did nothing for me. I have been considered medically necessary since I was a child, this is the first eye doctor …
The staff is amazing! They are efficient, friendly and helpful. My whole family loves Dr. Carlisle. He has wonderful chairside manner. He’s very thorough and gentle with the exam. He answered all my questions with integrity. I highly recommend Orbit Eyecare!😊 …
Great environment and very professional. My entire family goes here and utilizes both doctors! No complaints.
This was my first time and the visit went well. I was a little hesitant being it was a change from my previous doctor who had retired. However, Dr. Carlisle was very patient, and thorough and this really calmed any reservations I had. The wait time was not too bad and having a Saturday appointment option was great.
Orbit is super friendly and clean. Dr. Carl was very thorough with the visits and explains what you need to do to help your vision. Great with kids.
I like this place a lot. I really liked the eye doctors friendliness and explanations of the whole process. The front desk staff was nice and the lady who helped me to pick out glasses was nice as well. I recommend this place to everyone. I will not go anywhere else.
Our experience was okay I didn’t give it a 5 start only because of the front desk clerk. She was very rude upon our arrival. There was an issue with our insurance and she didn’t seem to want to deal with it. Over heard that her shift was …
Dr. Jerryl is always incredible. He is very professional and quick. I always get all of my questions answered without feeling rushed. He can be a little short worded but that, I think, is just part of his personality and not hard to get …
Had an emergency to see my doctor and they went ahead and took me in within hours. Front desk and Dr Carlile was very pleasant and courteous in answering all my questions.
Have been a patient of Dr. Jarrell for almost 20 years. Visiting the office is like visiting a member of the family! Everyone is so kind and helpful. He discovered I was suffering from AMD, and got me to the right place. Both my eyes …
Friendly and helpful staff, nice clinic, the doctor is patient, kind, very knowledgeable and professional! Going to the eye doctor sucks, but they made the experience and exam enjoyable. The team all wore face masks, and the lobby and exam rooms were clean and stocked with hand sanitizer, so it felt very safe and comforting. ⭐️⭐️⭐️⭐️⭐️
Great customer service. Was confused about insurance and they helped me out. Came highly recommended and I will do them same.
My family and I have been going here the last few years. The staff are always friendly and helpful. The doctors have been great too, although they have very different “bedside” manners. Overall I would recommend the Westside office to friends and family.
There was no wait at check-in, all staff were pleasant and helpful, the various diagnostic exams were done quickly with minimal wait, and the service I needed (new contac lens) was obtained in a very short time.
Friendly staff. Always on time. Dr Carlile very patient with exam. Would recommend to anyone and I travel 3 hours to see them!!
This place is great. The employees were friendly, attentive and knew how to handle my insurance and all my questions. The optometrist is thorough and knows the field well. Can’t recommend this place enough.
It’s always unsettling to try something new specially when it comes to your health, to include your vision. Orbit eye care melts your worries away the minute you walk in. During my appointment, I was greeted warmly by Terri at the front …
My entire appointment was a great experience. Staff and Dr are professional, friendly, fun and just engaged. I really felt like they cared.
Staff and Doctor were very pleasant and efficient. I am very happy to have found this office. I highly reccomend going if you are tired of the corporate feel of other optometry centers.
I have been coming to this office for years and am always very happy with the care I receive. The doctors and staff are all very kind and professional. The facility is easy to get to with ample parking. The office is clean and well …
I was a skeptical after an insurance change and in need of finding a new eye care provider after 8 years of going to the same place. Dr Carlile was very thorough and seemed to be a master of his profession. The woman that helped me decide …
Called twice today to schedule an appointment for a scratched cornea. Both times I got a message from a voice mailbox stating “you have reached voice mailbox number 1001, leave a message and we will return your call”. Call me old …
Called for the possibility of an emergency appointment due to floaters and my eye getting really blurry in the past week. They could care less. Said earliest appointment is in 2 months. Most likely be too late if somethings really wrong.
They were very efficient, and I was able to get in and out very quickly. They were also very friendly. I’m very happy with my experience.
Very pleasant and friendly staff, the doctor was very nice also, and very knowledgeable. He answered all of the questions I had for him. Medicaid covered my eye exam but nothing else because my prescription wasn’t strong enough. The staff …
Such a comfortable office with such kind caring staff.
Dr.Sean Carlile so very thorough with my eye exam.
Just moved to NM and am grateful for finding this
Eye practice.
I really like the service from every person working there. They were all very friendly and professional.
Office is busy, but the staff are friendly and professional. Dr. Carlisle is very personable and clear in his assessment of the exam results and explained things well. …
The most thorough eye exam I have had in years. The staff was super friendly and extremely knowledgeable. I asked for help picking out new frames and I they helped me pick out the perfect pair. I would definitely recommend Orbit Eyecare!
The staff were very courteous, friendly, and professional. The doctor was complete, explained his steps and what he was finding, even what he was expecting to find. No extra piped in “noise”, comfortable setting. The billing process was quick and well explained. Overall, a very comfortable experience. I will be back!
Such a pleasant office environment with a friendly, helpful staff. Dr. Carlisle is very gentle & caring & easy to work with. The ladies up front listened to what I wanted & found the right fit for my budget & my needs.
Great optometrists. Staff is extremely friendly and hospitable. Been a patient for almost 10 years and very happy with my treatment and service.
Excellent experience at Orbit Eyecare! Dr. Jarrell and his staff are friendly, professional and honest. They will help you address your eyecare needs accordingly. Would highly recommend!
I had contact and glasses exams and ordered both through Orbit. Everything was great from start to finish!
Pretty much what you would expect. Friendly people. Plenty of seating so you are not on top of each other. All questions answered (they had a new test for me this year) follow on for an additional test scheduled, (would have been nice to …
Overall fantastic experience. The staff are kind, helpful, and friendly. The Doctor listened and cared. The environment is clean and inviting. So glad we found this place. Thanks to all of you.
Went here several years ago and ended up with other providers through the years for various reasons but when I had the chance, I was back to Orbit. They are capable, professional and respectful of your time and needs. We have tried a few others, Orbit is the best in the city in my humble opinion.
Great customer service! Eye examination was thorough & Dr Jarrell answered all questions. Staff member Tlisa was professional in pre-examination workup & Stephani in the optical department was extremely patient when it came to frame …
I have been going to Orbit eye care for many years and never have been dissatisfied. The staff is great and Dr. Carlile is the best! I recommend Orbits to anyone that is looking for an eye doctor.
Nicholas Trujillo (my husband)
said he had a great experience from check in, and with the assistant and Dr. Sean Carlile and person who helped with the purchase of his new glasses. Nicholas will continue to drive to Albuquerque for any eye visits at Orbit Eyecare.
I had a great experience with all the staff. They were very friendly and answered my questions. Dr. Carlile was very kind and patient with me. I will continue to get my vision care with them.
I’ve been a patient for a few years now, and every visit was like what additude am I going to get this visit. So for this year 2022 I told them to cancel me from their recall/ patient list, because I was one minute late from the ten min late policy. No need to put up with their snobbiness.
Extremely helpful, and worked with my situation, I have been with Orbit for over 10 years, and love all staff, and Dr. Carlisle
Front desk staff is friendly and helpful. Dr. Carlile is sociable and informative. I always feel comfortable and welcome when coming to my eye appointment. Highly recommend.
I visited Or it Eyecare for the first time and was very pleased with my experience. Making the appointment, insurance follow through and exam were handled easily and professionally. I highly recommend this office and will use them again when I need eye care
The staff is very friendly and efficient. Dr. Carlile is very experienced and performed the best eye exam I’ve ever had. He explained in detail the condition of my eyes and answered my questions in a way I could easily understand. I highly recommend Orbit Eyecare and Dr. Carlile.
I was with eye assoc for decades and then I had an insurance change because my husband retired. They dropped me like a hot potato with a call telling me since I didn’t have my old insurance, they did wouldn’t accept my new insurance and I …
Both my husband and myself had our eye exams, it was the best and most complete exam we have ever had. Dr Carlile and staff were extremely helpful and knowledgeable. …
I had an issue with one eye that I needed an urgent appointment with the doctor. Luckily for me Dr. Jarrell Had a cancellation and they could fit me in quickly. The front desk is very proficient and the doctor was very helpful and I was able to resolve my concern. Highly recommend Orbit Eye Care.
The staff was so friendly and helpful! It was my daughters first time getting an exam and everyone there was so helpful and comforting which was excellent. Selena helped us picked glasses for her, very patient and kind. Thank you to all the staff! See y’all next time!
My son and I recently visited the office. The entire staff took such great care of us! My son was nervous because this was his first eye exam. Everyone was so kind and patient that he ended up loving the experience.
I had a great experience at this location. The receptionist was welcoming and friendly. I enjoyed the visit with the Dr. He gave me a thorough exam and very patient and took time to answer any questions I had. The staff was very helpful.
Orbit Eyecare staff were professional and customer service oriented. I wouldn’t hesitate to return in the future.
Staff were very efficient.
The visit went like “clockwork “. …
I’m not sure how else to contact the clinic. I’ve called several times a week. I’ve left messages. Can’t get an exam scheduled. And then my contact refill request gets denied. I understand they might be busy but it has been months.
Staff is all so friendly and knowledgeable. Doctor was thorough and efficient. And Terri was so kind and helpful with helping me pick out glasses and the perfect fit/style. Worked with me for over an hour!
Friendly, prompt and thorough. I arrived early and they seen me immediately. Dr. Carlisle was thorough with the exam. He found that I indeed am farsighted, and that reading glasses were all that I needed at this time. He also noticed …
My husband tried to call and make and appointment with orbit eyecare and the lady was super short with him and just kept asking if we had insurance and refused to make an appointment even though he told her he did. Absolutely terrible …
Super friendly associates. Walked through the door and immediately greeted and had all my questions answered. Waiting time was minimal. The optometrist answered all the questions I had and did an exceptional job determining which …
Dr was fine. He did a good job. However my glasses lenses are not working for me. I’ve gone back multiple times for adjustments and a remake of the lenses. But after trying to use them for months the glasses are unusable for me. …
I have been going to Orbit since I was a kid, and I’m very disappointed on there customer service now. They never informed me on my prescription being expired for over a year, and I went in a month ago to get glasses and they gave me them …
Excellent! My favorite optic in town, and wearing eyeglasses for almost 30 years, I have much experience with optics, optometrists, and ophthalmologists. The doctor has excellent bedside manner, and his examination is through. The staff is …
This has been a great place. My husband, myself and my youngest son got our glasses with Orbit. Their customer service is very good. I would most definitely recommend this place.
Love Orbit Eyecare! Great docs, great office team. I truly appreciate your fitting me in (within the hour) when I was experiencing a concerning eye issue. Thanks so much for your caring, kindness, efficiency, and professionalism!
It is always a pleasure visiting Orbit. They have a friendly, professional staff and always provide great service service and assistance picking out your frames and lenses. As much as one could love a doctor’s office, I love this place!
The optometrist took great care in answering all my questions. The staff were professional and courteous. I highly recommend Orbit Eyecare for all your optometry needs. You are all doing a GREAT job!!
Excellent Eyecare! Staff is friendly, office is clean and quiet. Dr. Carlisle is great!