Orbitel Communications is a locally based broadband communications company providing cable TV, high-speed internet, and digital telephone service in Sun Lakes, AZ. We constantly strive to improve to meet the needs and wants of readers, listeners, viewers, users, and advertisers. We value our reputation for honesty and fairness. Our credibility and integrity will never be sacrificed to achieve other objectives. For more information contact Orbitel Communications today!
| Friday | 9AM to 5PM |
| Saturday | 8AM to 12PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
21116 N John Wayne Pkwy Ste B9, Maricopa, AZ 85139
Good service
Horrible company!
Meh
Too many outages
They never answer the phone.
Worst company ever!
Bad cable
Superb service and great people.
Very slow network and frequent disconnects
Horrible service! Shut them down !
The worst customer service
So mad at the service. The personnel is great.
Can not get thru if there is an issue.
web site is trash
Poor performance, a lot of downtime, speeds are inconsistant.
Watching a movie then my TV, phone, internet went down 😡 …
Horrible service…. Overpriced and bad cable and internet.
Outdated equipment. Felt like I’d gone back 20 years. Changed service.
We pay for 200 and only get 10 95% of the time!!!
Worst internet service ever!!
in all aspects terrible company but typical with todays business
Horrible customer service, outages overwhelm them, noone to answer questions.
Pleasant
Looking for cable internet in Maricopa? This is the place to get it.
This internet can be compared to Nazi Germany.
Maybe even the Roman Empire …
Trash
The price to performance ratio is absolutely horrendous. The service is down every week.
Thank you Orbitel for calling back to check if my internet service is working. Thank you!
It’s not the service it’s the satellite orbitel SUCKS! They get no stars for me!
Nice office. I pay my cable bill here.
Got the 100mg program had it 2 months and perfect
The most unreliable internet available. Period
Every day for at least a hour or 2 no internet no cable terrible service horrible
So far so good. I am getting 85 down and 5 up.
I think I have 50 mb in a works like 10 mb
Great service. 100mg fast internet with no buffering.
Paying for 200 mbps getting 3.4 SMH terrible
Pretty terrible to be honest, nothing more to say.
Outstanding service and customer support staff.
Worst company and customer service ever. Didn’t want to give them 1 star.
They are so rude and they are false advertising there company and product and internet is just terrible along with services the only thing good about them is not they even force you to give them a 🌟 just to comment on how terrible they are. …
Easily the worst connection I’ve ever had. Internet and TV are constantly going down.
The service is horrible when making payments please double check with the Coustomer service ladies they tend to pay other people’s bills with your money happened twice to me so fed up with this company and their constant outages and service interruptions…
Whatever. What do you expect from an internet provider..?
They never answer the phone and we have been waiting to two months on a service request.
The whole town of maricopa out of service again. A line of people in front of the office they won’t even let us in. This is becoming a once a week deal
Worst company ever!! Don’t get them!! Worst customer service and they will try and charge you for everything!
Total scam. Unreal…… Never again. Everyone warned us about choosing orbitel over centurylink. Now we’re sorry we didn’t listen.
Easy to walk in and set up service for your home. The people at the desk are very helpful.
Sorry you all had to experience their horrible service, but I thank you all for the reviews. I just moved to Maricopa and need service, but I will never use them.
They close at 5 not 6 per google listing
New customer, quick install, fast speeds, low ping, loving them so far!
YOU CAN’T CALL THESE PEOPLE WITHOUT BEING ON HOLD FOR OVER 15 MINUTES FOR ANYTHING !! NEW SERVICE, CHANGE, SUPPORT, INTERNET, IT DOESN’T MATTER. CALL ORBITEL BUT PACK A LUNCH FIRST !!
Dumbest internet.
Fast for 2-5 hours then randomly be a mental retarded internet that is useless and slower then my grandma get a organism. BADDDD INTERNET DO NOT GET
Having constantly to reboot the router, can’t even stream movies in HD.
Hands down the worst internet provider. Who offers internet then has no customer support 24/7??
Use to be great service, but has downhill lately. Had to find other internet provider.
Phone and internet goes out over the weekend but tech support cannot help me because it shows my 6 years of service with them as “incomplete” in their system??????? What the…???? Horrible Horrible Horrible
Outages/service issues
Poor customer service
Disconnected my service in error for a week and refused to compensate.
Cable boxes are 1990 technology. 100 mb internet is more like 50.
Try century link, they are the worst customer service I have ever had, but sorry their is not many choices in Maricopa. You get bad or worst.
Very poor service for the amount they charge for service internet is horrible. So is the cable
Stephanie I believe her name is was wonderful up front and I’ve had my share of not so great experiences in the past. But I was impressed
Just started services got a bill for 2 months plus I’m getting charged rent for a modem, when I purchased 3rd party modem.
At this point it’s more productive to light the $200 a month on fire than it is to actually pay Orbitel. …
I pay for 50 mbps and I might get 20. This company is complete trash and the employee’s don’t care.
I didn’t recieve any instructions for the cable box remote and called tech support and they couldn’t help me either and had to send information to corporate??? Lame
I have been continually double billed each month and when I call I’m told they are “working on it”. This has been for over 8 months now.
Internet service is extremely slow as well as crashing quite often.
If I could give this zero stars I would. Service sucks! Connectivity sucks! Customer service sucks! In short, ORBITEL SUCKS!
Over priced and horrible service mine goes out about every 15 minutes and I pay for the highest speed that they offer.
I don’t know how much we pay for this internet but I consistently get less than 1 Mbps speed horrible option do not choose orbitel
Every time I try to hookup my cable and internet I get stuck on hold!! You should set up a system that clients can turn on and off services on line!!
Pay for a certain amount and get less than half ( with $150+ router and new modem). Have plenty of experience with ISPs and this is one of the worst.
Poor internet. Constantly going in and out. Micro tower is affected by it. I pay $50+ for high speed Internet and we are not getting high speed in house 🙁
Worst customer service experience I have ever had to deal with. They have a monopoly in Maricopa and they know that. Bring cox in
I’m not sure why this doesn’t let me put a 0 star review. Honestly one of the worst internet providers I’ve ever seen.
Constant service outages for no reason. Tech support is useless. Service is always slow when it is working.
Customer service will tell you one thing and then you go in and then they try to charge you more money for something when customer service told you there was no charge. And then they want to give you attitude about it so I cancelled when somewhere else
Internet is terrible. It seems like it cuts out every week. Very frustrating when I have days when I can work at home. With this Internet, it’s not possible. I would recommend using a different provider if you have options in your area
Signal crashed in the middle of a movie. Tried to call Orbitel but all lines were busy. Tried to call the 24/7 service number and busy too. Now I see what others are complaining about
representative STAR and most of the rest, are very unprofessional and very rude over the phone for anyone with questions about NEW service. suggest, go with centurylink! rude people shouldn’t be in customer service! completely unnecessary attitude.
FOX 10 has been pixelated and unwatchable for a week now. 2 Sundays not being able to watch NFC Football including the Cardinals game last week.
We have been out of internet for 2 weeks. Have called several times to fix.. and have been given the run around. They refuse to give us solid answers on why the service is continuing to be interrupted besides to just say, “sorry there must be some noise in the area”.
In the short time from purchasing internet, I had 2 service issues where I had no internet. No credit was issued and they lie about how much gigs of internet you get
I just tried calling Orbitel because my HD channel for PBS is frequently out and my DVR doesn’t record. When I tried to call my call got disconnected. However, probably poor customer service with all cable companies.
Worst customer service ever. If you don’t want internet or any customer service, waste your money here. They will give you both for $60.00 per month.
above and beyond its is great and better than some wifi service we had
The absolute worst and I mean worst customer service ever! Today I called and the representative I spoke with was completely rude and hung up on me! It’s really sad that we only have two options in this town and to be treated this way was not acceptable, now I see why they have a 1.6 rating!
Absolutely worse internet provider
Used to have them and it would drop all the time for no reason. Switched to Centurylink and now my internet never drops. A coincidence i’m sure, I mean, it couldn’t possibly be that Orbitel is incompetent.
I decided to go worth century link.
No hassles …
Listen to what the all the other people are saying. This Internet is garbage. Thier online bill pay, Customer service and service speed are garbage. I’ve had them for 2.5 years. Can wait to get Century link.
The service is way over priced for slow Internet. We closed our account with a credit balance. After 2 months we received our refund check… which BOUNCED!!!
They are ok. M-thur 8-5 and friday 9-5 are their hours are their actual office hours for this location.
I dont even want to rate a whole star, this service is so bad. Doesnt even support Ipv6 which is BETTER than Ipv4. But im just a consumer, right? What do i know? I’ll tell you what i know. I know this internet provider is garbage and not worth your money
Customer service is bad. They dont call before coming to the house for service. I’ve been waiting two weeks for service only for them to r/s my appointment when I thought I was getting a call 30min before so I could leave work.
If I could, I’d give a negative 5.
Constant internet outages. Every morning can last several hours. Plus even more throughout the day.
Internet service always goes down out here in Maricopa all summer long. Unfortunately we can’t do anything about it cause it’s the only thing you can get out here so they don’t really care.
The internet service is really poor. Far too many outages and speeds are not what you’re paying for. Would switch, but there are no other options in our area.
After 2 years of toughing through occasional outages, and poor customer service, I’ve finally cut them off when I was charged $59.95 for 30 mps if I chose to not upgrade for 49.95 for 50 mps.
Got home from out of town 2am. No service. Figured its the storm. Called customer no service 830 am. “We have a bit of an outage in your area. ” How long? “We just fpund out about 15 minutes ago”. NEED I SAY MORE?
Working from home for a year, I have had nothing but trouble. But when their website compares their speed to dial up, what else do you expect?
HORRIBLE customer service. If I could give less than a 1 star I would. Been with them for YEARS and have always had issues with the cable and internet even though Im paying. Disappointed
Orbitel Communcations is terrible – do yourself a favor and go satellite or something… Their internet and phone work half the time and after 3-years of promises they have never fixed the problem! To make it worse I called about a new …
Worst service ever! Please don’t waste your money here!
Constant outages, one minute works, next minute nothing… All my friends and neighbors have the same problem… I really wish I could rate this company better… the staff has always been pleasant… and when needing a service call the tech has always been helpful…
I wish I could give them a half a star. Internet cost way to much for it being down or slow all the time. I can’t wait until google fiber. Also the customer servers is one of the worst customer servers departments I ever had to deal with.
The worst internet service in the world, even North Korea gets faster internet. The more we upgrade, the more they charge, the slower the service they give us. Welcome to the United States of Germany, slow internet, slow death to us all.
Idk why every one hates on them so much .. it’s like people are mad that they don’t Bend over or blow them. They are the only provider so it’s not the best but it’s not bad by any means I mean I can’t see why any one would need more than 30mbs I pay for the max 100mbps and I average around 20 to 40 not bad I never have issues
If I could rate worse I would. Horrible internet service, horrible installation, and even worse customer service. I dont even understand how this company is even still in business. STAY AWAY FROM THIS COMPANY. Unless your HOA forces you to have them then I apologize for you.
This is the second outage I’ve had in the course of a month! Not to mention the constant connection loss when I’m online! I’d call yet another tech if I thought it would help. Didn’t the last few times, why would I ever think they would know what they were doing now.
You cant get into your account online unless you have your account number. Doesn’t seem like a big deal unless you owe them money and have to call in to get things fixed. Customer service is lacking at the phone center.
Couldn’t give a 1/2 star. The actual internet is terrible and goes out often. Very unreliable. This is why monopolies are terrible for customers. They have a captive audience and no incentive to improve.
They always mess up my account. I came in to speak to someone and they said my account was so messed up they didn’t know how to fix it. I’m having to call them out at least 3 times a year to get services restored to what they have always been
Orbital is the worst internet provider in Arizona. They’re always having issues and outages. I swear it’s 2-3 times a week that I lose my internet connection.
Orbitel sent Brian Johns to restore my internet service today and we could not be more pleased with Brian’s competence, professionalism and customer service. Brian is clearly a pro and a very nice guy as well. Thanks Brian for all your help.
October 28, 2016. I would give them a zero if I could. We have trouble every night around 5pm. Tonight it has gone down completely. My son, who the account is under has called and has never received a call back. This is f…..g ridiculous. I wish cox would come to maricopa. This now 2018, they are doing a little better.
I had there WiFi for a couple years. When it’s running it’s great, but other then that it felt like my WiFi is out every other day for a hour a day. It’s ridiculous that we pay $100+ a month just to have it be down a every other day for a couple hours.
We love Orbitel! It’s the best service we’ve had! We love their low rates that never change. And if we ever do have technical difficulties they’re quick to fix it.
nothing but problems with orbitel time after time here in Maricopa. currently we are on the basic internet plan that comes with our HOA here and supposed to get 3 or 5 mbps but we do not even get to 1. have tried multiple speed tests. …
Bad wifi, bad service. Man. This is embarrassing for a company. My DL speed fluctuates after working hours to 5 mbps. I’m paying for 200 mbps. Called Orbitel and those ppl do not know what is even going on lmao.
I have channels going out at one time it’s really sketchy and then it goes our completely. I had them come out and service us and it worked for a day but went back to same problem. I call them back and they can’t come back out for another …
Great business perfect service awesome customer support
Worse customer service EVER. Internet is not what they offered, they dont have technicians available when they are the ones mess up with your service, you are never able to talk with a manager or supervisor. No support that all. They are …
Garbage. Get disconnected from internet service playing XBox at 12-2am, and HD channels break up and lose audio about every 15-20 minutes. I’ve never hated a service provider this much ever. Oh yeah and our home phone gets constant calls from inmates and a dialysis clinic…Orbital is absolutely horrible.
Random dropped internet, intermittent signal degradation / strength issues, poor wifi coverage… you get all this for $50 per month. The only reason we have Orbitel is because, from what I understand, our community has some contract with them that prevents Comcast from doing business here… it’s ridiculous.
These people double bill and bill for service they have not even provided for and the service is constantly down!! Not to mention they are rude and very unprofessional and basically don’t care if you stay or leave!! You would be so much better off finding someone else
Run as fast as you can from this provider! what a mess I have had since I switched from Century Link. I changed phone and internet……nothing works correctly! It would be a better Cable Company if they had more to offer like ComCast …
Unfortunately, this service provider consistently loses internet connection. I’ve talked to decent customer service representatives, but it’s the actual services they’re provide that inconveniently keeps dropping off. If there was a similarily prices option, I would drop Orbitel quickly.
Finally got my situation figured out and Tabitha Valencic was amazing and extremely helpful.
Customer services agent Takiyah has behaved in an extremely unprofessional manner, speaks over, gas lights, sarcastically states information and more! I’m appalled. Her presumed displeasure with her job and perhaps own life is apparent in …
I wish I could provide Orbitel with no stars, so please understand that the one star is highly generous. Service drops constantly, customer service places no urgency on correcting its company’s errors, leaving those of us who thought it …
HOA forced home owners to stick with this outfit. The service is horrible. Excessive down time and the slowest internet service. …
in order to get onto my internet i must wait for really early hours (before 5:00 a.m.) or late hours (after 10:00 p.m.) in order to get a connection. we get a lot of scramble and loss of sound on our tv. as soon as we can “calculate” the …
The internet goes out at 5:30pm every night! We went with Orbitel because CenturyLink is horrible so now Orbitel being worse, what can we do?? Absolutely horrible service!!!!!
WORST cable/internet provider I have EVER had to deal with… I dropped them years ago for internet but kept them for TV because it was included with HOA. Cable TV quality is garbage. Channels keep dropping, fuzzy, channel 4 cable guide …
I have the 50mb it works pretty good. I get speeds of around 46 on wifi and over 50 on computers that are hard wired. I have seen the speeds go up and down and the internet and cable does drop sometimes for a few minutes but not too …
Here is what I find confusing. When I am late paying a fee, they charge, I get it, ok. The fee is to reestablish service. However, when they cause an outage or its service is disrupted (usually during light-to-heavy rainfall for …
The price seems a little high. 85 per month for just internet. Service is horrible. You can rarely get help and are forced to physically go to their office. Every time I go in there someone is furious. Of course it’s not the employees …
They are closed when they shoukd be open. I have called 10 times and each time it says to call between 8 am and 12. I started at 804, it is not 825. Tech support answers and they dont know why customer service is closed. I would recommend …
My bill was due on the 19th. I called and let Orbitel, know I got paid on Friday. They said no problem. Then turned off my service anyway. I called and they said they could do nothing . I asked for a supervisor and they said they weren’t able to take my call. Terrible communication . Think I’ll switch cable companies …….
I’ve had Qwest/Century Link. Orbitel out does Qwest. Had problem with my 100gb connection, Orbitel jumped right on it and fixed the problem. Sure it slows at peaks hours, but that is expected! HOA has contract with Orbitel and the basic …
Customers come last. They believe in “no.” There are alternatives, you know.
I’ve been with orbitel since we moved to Maricopa in 2006. After several outages I decided to look into CenturyLink. I called orbitel to inquire about canceling service. The lady picked up and sounded put out to help me and never questioned …
Have you ever been asked about your vaccination status for a service call? This company does and will ask you if you’ve gotten the shot if you are a professional in the aviation industry or any other industry that requires travel. I can’t …
I had my internet connected by Lee from Orbitel today and I was very impressed with his professionalism, motivation and attitude. Orbitel Maricopa is lucky to have such a good staff member working for them and I ask his management team to …
I am paying $70 for 100mbps. I do a daily internet speed test and Get an average of 40mbps. I have lived all over the world. This is the absolute worst company I’ve ever experienced.
Works great for me. Had Century Link for years in Phoenix and hated every second of it. Came to Maricopa on 10/1/16 and had Orbitel from that day and am very glad I chose them. Not as great as Cox internet speeds, but does the job way better than Century Link ever did.
This is the worst WiFi/cable I’ve ever experienced in my life. The whole setup looks like a 2002 format. My WiFi never connects. My HOA (Tortosa) forces me to have this service and it is terrible. We have called them to the house over 5 times already and nothing ever changes.
Orbitel’s internet and cable services are abismal, and their customer service is even worse. We lost our internet connection Saturday night. Orbitel “accidentally” disconnected it when we returned our DVR and eliminated our expanded cable. …
Is there a rating below “The Worst”? If so, they have most definitely earned it. The support team is horrible but I wouldn’t mind that if their internet worked because then I would never need to call and speak to them. Over priced and …
Signed up for their 100Mbps plan.. never got more than 75Mbps. I had to buy a really good router to have stable speeds throughout my house. Their Modem/Router combo actually reduces the speed! We were getting 5Mbps wifi speed with their …
We had Centry link for along time. Always had issues with it! I know that 5 years ago I heard that this place the Internet was awful but I did my homework they have put in new technology I’m glad we finally made this switch over to cable! …
Orbitel increased my rates by $56.00 without any notification, said they no longer offered bundles, yet their trucks advertise bundles. Service has been intermittent and slower than advertised (when I check with Ookla speed test, I get …
Since 2012, Orbitel communication in Maricopa, AZ has had (in my opinion) more problems with their cable service than any other internet/cable provider I had in the past such as Cox. Personally if you had a choice in cable providers, you …
Internet Service never works. It only works when you don’t need it. This service is the worst service I ever been associated with. Dial up service is faster.
This services is the worst ever, their internet website looks like a 5 year old put it together and they basically have a monopoly in Maricopa for high speed internet. My 1 year promo is now gone and I pay $60 a month for 30Mbps. I had twice that with Cox.
So far so good. Steady service. Was worried after reading the reviews here, but haven’t had a single problem. Getting just below or right at the down speed I am paying for. No buffer issues. The upload speed is low but not affecting me. …
We’ve had orbital for 5 years now with absolutely zero issues. We live in the Rancho El Dorado area by the Duke. Our neighbors also haven’t experienced any issues. We pay for 60 Megs and it always runs on average somewhere in the mid 50s. I guess it depends on your area for consistent speeds. We’re pleased with the service provided.
I am forced to pay for this service via my HOA. They have no tech support for cable subscribers. They do not track service requests. I have not had cable in 3 days. I have not had reliable or clear cable in a quarter. They do not have the …
Orbitel is a bit like the children’s poem ” When she was good”. When Orbitel is working it is very very good – in fact it is superb. I compared it side by side to DirecTV for a week. Orbitel always had a sharper image. Their cable internet …
The worst company I have ever had to deal with. Horrible service, high prices, and speeds not even close to what we are paying for if it’s working at all. This is the problem with monopolies.
Called several times to see if I can speak to someone else other than Daniel but no matter what option I select I keep getting Daniel, like he is the only one working there..This guy needs to get fired at once, he has bad customer relation …
Horrible service, they charge me for cable that doesn’t even work 2/3 of the time. Cable is slow even though I’m paying for the 200mbps. The supervisors are conveniently always “out of the office”. This time it was she was at lunch @ 3p and …
We need to get together a class action lawsuit to get out of paying for poor service and poor product that we are paying into our HOA. Tried calling the orbitel office all day (5/25) and no answer. Tech Support is the only number that will …
The worst cable company imaginable. If you have the opportunity to go with anything else, do so. We unfortunately don’t have that option. The sevice is dreadful, always down. ” oh no a squirrel looked at a cable line in a small town where …
Having just come from CentryLink and the nightmare that was, I was willing to give Orbitel the benefit of the doubt and get internet. Their basic cable was already included in my HOA assessment . I’ve regretted my decision from day one. I …
My family is paying for 200Mbps speed and I can barely get 30 on a good day. You never are actually getting the speed you pay for. Every time you call the give you a person out after multiple weeks of waiting
The people in the office are very nice. My installer was on time and 100% professional. That is where the good news ends. The equipment is 10 years out of date. HD programming is a fraction of other cable companies. The image and audio …
Inconsistent speeds. Paying for 200mbps wifi Speedtest around 100-150. Wired around 160. Never reached the full 200-10 I’m paying for. Would drop in a heartbeat if there was any other option in my neighborhood.
The cable tv is out repeatedly every day. The internet flickers regularly, we cannot even stream tv (only 1 device using internet connection) without continuous buffering. We have been promised billing credits 3 times and never received …
Orbitel is an absolute joke !! They claim to have 24 hour tech support which is a lie, they have an answering service in backwater Georgia that does nothing more than take a message. We have a reoccurring issue with our HDTV equipment …
I would recommend buying a 1000ft Ethernet cable and running it to your nearest McDonald’s before enrolling in this service. …
I’ve lived all over and had at least 5 different cable companies before coming here. Orbitel is the worst. Over priced. Completely horrible customer/tech support that can never seem to be able to fix any problem. Constant problems with cable and internet connections. If you can get service else where do it!
Typical cable internet, works good when it’s working, and then the bandwidth goes to crap, even with high connection speeds, during prime time. 50+ meg reduced to 3-5 meg at 8pm. Can’t watch simple videos. I gave them the benefit of the …
The customer service is atrocious. I tried to setup autopay, which required a form be filled out and faxed in, but none of the numbers on the form accept faxes — they both dial in to customer service. …
I was charged for cable tv when I was never informed my local tv channels somehow turned into “cable” without my knowledge or agreement to the charges. I am a renter and was supposedly informed in my HOA agreement, which I was not… I was …
Even writing this review I know Orbitel just does not care! They don’t care about our reviews, they don’t care about customer complaints, they don’t care about how CRAPPY their internet and customer service is. It’s awful they are even …
I have been a internet customer for less than a month. I have had tech support out here 3 separate times and each time they leave it seems that I have more issues than before they came. Todays visit was to install an outlet so I could use …
Have left (2) voicemails and an email to setup service. Its been 10 days since. I don’t even have service yet with them, and yet I’m annoyed. Not looking forward to having another internet provider causing headaches.
200mbps with 9mbps is not fast. Couple that with its severe price and there is no value in the service. Unfortunately, if you have orbitel, you have a monopoly and have no choices, no alternatives. Hope you aren’t working from home during COVID.
The worst of the worst. Do not use this company. There are other better options. I am cancelling my service due to: 1 – Equipment Non-performance. 2 – Billing Issues. 3 – Customer Service Issues. And 4 – Account Receivable Issues. I am a …
Just bought a house in Maricopa and tried to start Internet services with Orbitel. They typed in my new address and told me that there is a bad debt on my new address. The bad debt is not mine but the previous owners. They told me I would …
Horrible… Daniel need to be FIRED…I dont know where to start……#ZEROSTARS This is the WORST internet company ever. Im being charged a $30.00 fee that I wasn’t told I would be charged for. The service guy came out for my internet …
Had a lot of problems the first year with service and outages. Lately it’s been better. The customer service is pretty good but seem to not have a lot of knowledge on problem solving issues. Mainly just advice to restart router. The make it kind of a pain to pay the bill.
Right now,I’m trying to reach their customer service to add HBO to my existing account. The bell has been ringing for over 24 minutes but so far no one is answering. At this point, I have to tell you that actually this is not my first call …
Doesn’t seem to work properly and goes out all the time, I have lived here about 7 months and internet has gone out at least 4 times for a substantial amount of time and goes out for short periods of time quite often!…
How can they be this bad?
Orbital build upon a system that left little to no room to meet the increasing demand for broadband in this area. The city is expanding rapidly and their limited access is slowing down as more are added.
There are black outs and interruptions
If there was a No Star or Negative Star rating this place would get it.
Customer service is Horrible. Taylor and Stephine both need to Learn Customer …
When you get services through them make sure that they are what you need because they will not be able to put you in a lower promotion just higher. And cant cancel and put under someone elses name in the household. I got sucked into the …
When I moved out to Maricopa I was told to use either CenturyLink or Orbital. I had lived in Phoenix previously and had CenturyLink and it was never ending problems with them. I decided to go with orbitel and I am glad I went with that …
Orbitel is a good company. They are a down to earth local provider. Still the fact remains that their internet crashes often especially this year with its radiating heat. But other than next to no customer support like outage updates, i …
Literally the worst cable provider ever. Initially I had TV & internet. The TV was terrible, constantly having issues with picture and freezing. Finally I dumped the TV and went with internet using Netflix for entertainment. Was paying …
I am trying to start a new service. Unfortunately, this is the only provider in the area. I emailed the sales team as instructed with all the information requested. I was told I’d hear back within a couple of hours. I sent my email and info …
After months of trying to get cable on my moms bedroom tv I finally got a tech to come out who went above and beyond to make sure this happened. Sean , you’re awesome! Thank you so much!!!
I won’t even bother trying to call customer service, the connection is just plain junk. Signal drops constantly, and working from home I need the internet up all hours of the day. TV service forced on us through HOA so we were hoping to …
This company provides the worst service on any internet provider I have ever experienced. We just had a service outage that lasted over 3 hours. Call the office- “Your call cannot be connected at this time”, call 24 hour tech support “busy …
Service is not the best! Have done many speed test and we are lucky to get 15 to 18 MBPS. I’m paying for 40MBPS! Lately the service has been in and out and very spotty with many outages !! Amazing that these people can stay in business and not deliver on what they’re promising the customer!!
Worst service ever. They over promise and under serve. There is always an outage at the same times every day. I can tell time by the outage. Unfortunately they are one of two resources for internet and neither of the two have service at the top of their list. It’s all about making as much money with as little service possible.
Stay away. If you plan on doing any large file downloads or video streaming, their service is garbage. They throttle speeds between 4pm-9pm, regardless of what plan you’re on. Currently on the 20Mbps plan and get dropped to <3Mbps EVERY …
I keep your services because I don’t like contracts. I have to say i’m paying for high speed at half the speed promised. I’ve had several techs come out to say its fixed. My wireless router is just in the next room and my wireless …
They weren’t bad at first but now I always randomly have my internet stop working and will kick back on a while later. But what really made me write a review was that my cable stopped working, I called in to tech support and was told they …
I have never dealt with a company that is as bad as this. I call setup new service I already have everything set up in the house from the previous owner they still require the professional install with covid going on or requested if we …
I have not dealt with this specific location, but this is the WORST company I have ever dealt with. I have lived in 4 different states and had about 6 different cable and internet providers and orbitel is hands down, without a doubt, the …
Spoke to a “supervisor” worst customer service EVER! Waited on the phone 30 minutes to talk to anyone and it was ridiculous! I had an appointment 8-10 I was there 8:02 and they had already left. You are telling me it’s ok to wait 30 minutes …
Orbitel has to be the worst Internet service provider in the country, and that says a lot in a world where Comcast exists. …
If I could give less than 1 star, I would! I had better more reliable service from dial up back in the late 80s! The company never misses billing you but only provides maybe 25% reliability of service. They sell you the 200 mbps internet …
Orbital Communications has inconsistent bandwidth and frequent outages during the summer heat. It typically takes them about 3 days to get a technician to arrive. …
Unfortunately, these guys are the only game in town. Century Link refuses to upgrade Homestead North in Maricopa, AZ, and Orbitel continually drops my 100 mbt service to 10, requiring a reboot of my modem to get something closer to what I …
Service outages for internet and tv happen to frequently (6 to 12+ hours). Select Tv channels are always pixilated and field tech are unable to resolve the problem (Its just that way!!!).Techsupport is useless. These people are not properly …
PLEASE WATCH YOUR AUTOMATIC PAYMENTS IN YOUR ACCOUNT WITH THIS COMPANY!!! OCCASIONALLY THEY WILL REJECT THE PAYMENT (IF) I DON’T HAVE THE MONEY IN THE ACCOUNT WHICH IS UNDERSTANDABLE. A PAYMENT WAS REJECTED AND I PAID THE SAME DAY!!!!! THEY …
They gave me a rebuilt tv box 1 yr ago .The box stop working I was told it will be a wk before someone comes out and no credit .Be careful this is a ripoff company
Poor service, price increase with no improvement in service. Finally got 100 Mbs and now barely get 10Mbs, understood the demand of bandwidth is dropping due to Covid etc.. But have to reset my box every other day to have connection, TV HD …
Orbitel DOES NOT KNOW how to provide customer service; worse telecommunication company I dealt with. They will find ways to charge you junk fees, even when they assure you that the service call is free due to their technician mistakes. …
Word’s can’t describe how disappointed I am with Orbitel as a service.
We recently upgraded our internet package from 15mb/s to a massive increase of …
So below you will find the email I sent to our Mayors office! Let’s see if we get any kind of help!! We deserve better in Maricopa!!
Hello, …
If only there was another ISP out here in Maricopa
Not great service at my home. Anxious for HOA to change companies. Bad service and never able to get anyone on phone. The bill is one price one month and another price the next. Worst company!
This company has been a complete nightmare. Today was the last straw for my family after the Customer Service MANAGER L. R. said, “If you are unhappy with our services, there is always Century Link and there is no charge to switch.” This …
I sent the required email to establish commercial service. I Received no response or follow up so I followed up with a phone call. I spoke with somebody who looked into it and told me they would have to do construction to get service to our …
its the only service in my part of maricopa that has 200Mbps
All of the other competetors have 80 or less, which is barely usable to me. …
1.6 rating is quite a shame. I would consider upping my game or getting out of this business altogether. That is nothing to be proud of. And sadly, it’s a score that is even too high. Customer service is ridiculous. Communication is …
Hands down the worst ISP I’ve ever had. They market “up to 200Mbps” when you really only get anything close to that speed in the wee hours of the morning. My normal speed test clocks in around 40Mbps. That is after a technician came out to …
Scammy and awful prices. Constant outages every day. Speeds that are unacceptable and aren’t what we were promised. The absolute worst provider I’ve ever had to deal with. Do not, and I mean do not purchase anything from this horrible company. I would give 0/5 stars if I could.
I have 16 years experience in the tech industry both retail and IT hands on work. I have sold service for numerous providers in this industry. I have NEVER seen anything worse then Orbitel’s service. Even if you pay for 100 MB download, the …
Almost 5 Stars
We have been internet only customers for a bit over a two years. Service was …
This is by far the worst internet I have had in my life. I cannot believe I thought Spectrum was the worst internet company they are behind horrible. What I don’t understand is how. An the charge me for the fastest internet package and I’m …
This is quite possibly the worst internet company in the history of Internet. I would say that the old days of 14.4 k dial-up were worse, but right now I have zero k because the service is out yet again. Tried to call customer service …
Beware. I personally had my first outage after only 15 days. The soonest it can be resolved is 3 full business days. I work from home, that is too much lost income.
This place is robbing folks in Maricopa including MYSELF!! The bill is different every month I never paid the amount I signed up for!!! NEVER 👎🏼 #pleasehurryhoaandcox …
My feedback is consistent with everyone else – slow speeds and I find it odd that out of every company I pay bills to through my online banking system, this tech company is the only one that requires a paper check to be sent which results …
I wish there were other internet companies here in Maricopa. They know they are the only internet source, and they take advantage of it. I had the opportunity to interact with a couple of folks on different occasions and both were …
Probably the worst TV service I have ever had in my life. It’s so bad, I actually feel sorry for the people that work there. Start off with contractors showing up to do my install with used equipment. These clowns didn’t even have the …
Would be great if this company focused on actually maintaining their current systems and upgrading them to prevent outages instead of providing 1gb down. What’s the point of me paying for 1gb down if I can’t use it due to the constant outages?!?!
I’m not worried about data caps, I’m worried about when you say you have 100 mbts and I pay for it. The best I ever received from you is between 40 – 50 mbts according to speedtest, then you tell me to go and do it in another app or another …
Trash..wish there was anyone else. Still trying to pay my bill and unable to speak to someone. If I don’t pay, I’ll get in penalized…right.
THE. ABSOLUTE. WORST. Their downtime to address stability issues has only worsened the problem. The shear incompetence of this company is a prime example of why the US’s broadband is a joke compared to the rest of the world. Utter trash. If I had a contract with them, I sue for breeching it. Absolutely ridiculous…
4/10/22: I have zero problems with Orbitel over the 15 years that I’ve lived in Maricopa. I stream, work from home, run home automation/smart home and really have no problems – I pay for 100mbps. There have been outages, yes, but I’ve only …
They’re the worst cable company I’ve ever used. Save yourselves the grief and look elsewhere for your needs. I wouldn’t recommend them even a little bit.
Never get the speed we pay for. Lucky to get more than 5up and the 100 plan. Always outages. Again, in the middle of an outage. Time to switch.
Far too many interruptions and outages. Poor reception during recording of shows. This seems to be getting worse over the last couple of months (Nov/Dec 2022). Cox anyone?
Garbage Company. Doesn’t keep there appointments. Canceled me with no call. Called them to confirm my appointment. Said I wasnt scheduled. Then said they had to change my appointment. Terrible customer service.
If no stars was a option I would have picked that. Trying to talk to them on my fiancé account. My name is under the online username, my email is on the account, and my bank account is setup under my name. Even after all of that they …
I am beyond angry at this company. I have had intermittent internet for the past 5 days. I couldn’t get an appointment for a week. I work from home and this is causing me SERIOUS problems. I pay them …
Service is ok. I find the network flaps at least once a day during peak business hours. They do not seem to have good redundancy to neighborhoods and with the volume of construction around Maricopa, Orbitel is subject to service …
Orbital has drastically reduced its price for internet speeds. $89 for 1G, compared to previous $89 for 200M. Only because COX is here!! Crapy service and sticking it $$ to customers because we didn’t have any other choice. Now all we …
Absolute trash ISP. I have had Comcast, Cox, and various other regional cable internet providers over the past 25 years. NEVER have I had “service” as unreliable as Orbitel. Multiple times per week my internet goes out – sometimes for …
You are the worst cable service. You can’t change or pay your bill online. Every time I try to do either, I get an error message, it won’t let you log on. Also, I set up auto pay, but somehow how it’s always gets changed somehow. And not by …
Their accounting practices are horrible. I have paid my bill through bill pay for the past 8-9 months without problems. This month they said it went to an address in Baltimore and it took 10 days to get it from them and they posted it to …