Everything you need to file and pay your Oregon taxes: instructions for personal income and business tax, tax forms, payment options, and tax account … See more
Have been calling and calling for weeks now and end up waiting on hold for 20+ minutes every time. Still haven’t gotten through. Hideous customer service.
Simply the most poorly run department in the history of the universe. I would list my reasoning behind this, but I’ve had to explain it a hundred times already to everyone that I know.
I would give it 0 stars if I could. They’re greedy, asinine, and unhelpful when it comes to amending taxes. Avoid working directly with them if you can.
I’m now at 16 weeks on waiting for my return… This is ridiculous. How about we start getting interest on this money that’s “ours”……….. Had to put 1 star.
I’m sure the qualifications to work here are very low. You don’t have to know anything. Everytime I’ve called, I get “I don’t know” for an answer. They’re useless.
Same thing for me – called on a Thursday three time 10:00, 10:30, 11:00, which their web site says they should be open, but I get a message telling me to call back when they are open. Of course it doesn’t bother to tell me when they are open.
I have been waiting for a refund since mid February, and still haven’t seen it. I think I have to contact some sort of tax advocate and see if there is anything I can do. This isn’t right!
Excessively long automated menu option. And I was typing in my phone number to receive a call back from a representative when it pushed me to elevator music for 15 minutes.
I reached out to the department of revenue they answered quickly a lot faster than I thought. They answered every single question I needed to know Even though it was just a simple one. Thank you For answering my questions.
Just spent 45 minutes trying to get a live person only to hear a recording that the office is closed…. on a Thursday… at 10:30 AM. WTF? How can a government office be closed mid week on a non holiday?
Almost every staff member i have ever spoken with has been helpful and courteous, I cant imaging having to deal with some of the issues and or people they have had to contend with. You all rock and Thank you for helping out.
Worst online system and tax prepares here are totally uneducated and contentiously mess up adjustments that they had created thmesleves. Totally got over taxed when my income was very low compared to how much they charged me almost 40 percent!
THIS WHOLE THING ABOUT HAVING TO FILE THE W-2 ELECTRONICALLY IS THE MOST CRAZY SETUP EVER! THEY GIVE VERY LITTLE HELP AND YET WILL NOT GIVE YOU ANY OTHER OPTION. BUT, THEY LOVE TO FINE YOU! THEY ARE QUICK ENOUGH TO DO THAT. …
Must be nice to just shut your phone off for 3 hours in the middle of every Thursday. Want to deal with a joke of a state department? This is the place to go!
Worst state department of any state I have ever lived in. Website never connects even with links provided by revenue. They spend your money though don’t worry about that.Danny Rioux
Horrible experiences, they told multnomah county I was not making payments when I was ahead of schedule with them, showed up at a jail repair and appliance and they just about kept me over it. Was a serious pain in the ass, they admitted fault but I had to do all of the work
I have tried for 2 days to talk to a live voice. I have been through every phone tree, disconnected multiple times, and had numbers no longer in service. My tax dollars at work!
They wont take calls.its bullcrap.they expect u to pay on yime but makes u wait for refund till 12 weeks or more so they can reap the benifits of the interest accunilated on the money.they are crooks
The only way to talk to a real person is to select the option to setup a payment plan! Otherwise you are stuck in an infinite loop of phone menus. 12 weeks is their standard processing time now a days, apparently. Which is ridiculous….
Can’t even begin to describe how awful this government entity is. Useless. Liars. Cheaters. Thieves. Takes a year and a half to get anything done and the employees are absolutely useless.
I am a CPA, one of my client’s children went to college in Oregon and worked for 2 hours once. Oregon is now demanding a tax return for zero tax because a student earned $13. What a complete waste of time and energy. They are threatening severe monetary penalties for failure to comply with their demand.
Had my questions answered thoroughly by Matias. He even called back later in the day to further explain my situation after doing more research. Unexpectedly great service and information.
They have had my state refund since jan. 28th. Every time I call they have no real reason on why they have had it for so long, and with each call there is a different answer. I’m so tried of the bullshit with them. They get no stars from me.
This place is absolutely trash. they hung up on me more than three times. If I personally could destroy this government service brick by brick the hold music would make me do it. I hope that they swiftly fall prey to there own insanity so a better system may rise up from the ashes.
The IRS is eaiser to deal with. This is so unorganized, no one knows what anyone is doing and the red tape is all that exists it seems. I’m ashamed of my states ODR. Rude people who hate their jobs mostly.
Yes we will put in a request because its been about three months. I understand there are thousands of people but dont put forth effort to the people of oregon vs the hard working seasonal employees that generate millions in reveue.
They apparently lost my tax return 4 years ago and just now sent me a threatening letter about it. Imagine if any other agency/business functioned with equal inefficiency. Mind blowing.
Would give 0 stars if possible… Husband and I are going to have to involve JAG because they don’t want to give us any info and are with holding our tax refund without just cause because they want us to come into the office can’t do that …
I set up a payment plan with these jerks for a set amount every 2 weeks because I am on a budget, they took twice the amount that was agreed upon. Not to mention when I called them I was told that it would take 6-8 weeks for them to amend …
Tried multiple times to call always try again later and trying to fill sst-1 but sight is down . You think with all the money they get from us they do better job . But if you owe them ??????????
They ask for money, we send them a check. They send a refund check for “overpayment”, then, they ask for the money again. We mail a check again, they say that will satiate the balance, then we get a bill from them. WOW, Disorganized, confusing mess. Not without lots of attitude!! B.S.
Called daily for the last two weeks for information about my account. I get transferred no less than 3 times and get told to leave a message, i have left a total of 15 messages and NEVER have received a return call.
$450 for an NSF fee is simply stealing from persons who are trying to do the right thing and pay their taxes. I am glad I no longer live in a state that does that kind of BS. Sincerly, Joe Morretti- a person you will never receive another dime from.!..
Oh my goodness, they suck! I’ve been calling and no answers! They said its in manual review for 12 weeks when I filed it earlier last month! Federal came on time but state is annoying.
I’m a tax consultant with lots of clients and loads of experience with the DOR. I have had pretty good luck in speaking with very professional and knowledgable people who answer the phone. However – my take on the problems that Oregonians …
I’ve been disgusted with the state and the few people who will take my call. The state has held on to my federal tax refund for months! No one cares and I’ve been told to bad. What a JOKE still nothing but hanging up and the run around!
This is the worst government agency I’ve ever had contact with. Their telephone menu system repeatedly funneled me to a dead end with no redirect option to connect to a live person. If I had authority, I’d fire the agency director for …
Four years ago because of accounting error by my employer I ended up owing a small amount to the State of Oregon. Because I was then unemployed except for part-time temp work, I met with a DOR staffer to see if I could work out a payment …
The communication here is terrible. They offered me no help what so ever and the girl Julie was rude. The Oregon department needs to re evaluate their staff and make some changes.
I support paying taxes as my patriotic duty. However, the OR Dept of Revenue is so bad at its job it even (somehow) makes the process of me paying them money difficult. The only thing taxing about this department is the bureaucracy that prevents its employees from actually helping people pay taxes.
After about 25-30 minutes of tinkle-tonkle ‘music’ on my third attempt (due to unexpected high call volume…click), I reached someone who, after some discussion, referred me to ‘Collections’. This was about an error and the person I spoke …
The state of Oregon Department of Revenue employees are genuinely hard working, caring people. The problem is that our State Legislature is completely INEPT and has NO PLAN for Revenue except gauging hard working people at an effective tax …
I don’t even want to give them 1 star. They do know or care about what customer service is. I have never talked to a real live person, after calling several times a day and being on hold over 10 mins before hanging up. I have tried …
I filed OR tax refund for my deceased son. I included copy of Federal return with all necessary forms and wrote his name, deceased and date of death across top of form and checked the ‘deceased’ box and I signed the return. They misplaced …
I recently had some issues with an amended tax return and had to call 3 times. Each person I spoke with was so nice and so helpful and it was wonderful! I was originally dreading the call but it wasn’t bad at all 😁 …
Not entirely sure that the office itself is inhabited by biological entities. The only thing you seem to get on the phone is machines. And not the efficient kind. The kind that waste your time for the sheet sport of it. Starting to think …
Chances are, if you’re calling the ODR, it’s because you owe them money. No one likes owing money to people, especially the government. However, with rare exception, if the government comes a’knocking for you to pay up, it’s because you …
They lost a $700 check I mailed to them. The tracking number shows it was received but they don’t know by whom so it just went into the void and I have to spend $30 to cancel the old check and drive to them to give them a another check.
You can NEVER speak with an actual person! Everything is automated. They send letters demanding money and threatening to file liens, but they will NOT respond to written appeals. Yet, they think they do a great job. This is the worst state agency ever.
still waiting on refund after 4 months, called again and was told it”s being manually processed, how long does a person need to wait? My return was excepted on line February 15th by Oregon Department of Revenue!
I found the people I dealt with while paying back taxes to be rude and inflexible.By comparison the IRS was a pleasure to work with.I payed all back taxes owed to OR Dept. of rev. 3 years ago and have since walked the straight and …
Today is Jan 9, 2020. I can not order paper copies of OR Tax forms and publications. This function does not work. Many forms and publications including publication for the Tax Return 40, full term OR resident is not even listed on the …
Absolute crooks of the universe. Sold property in Oregon and I don’t live in Oregon, at the closing I overpaid the Oregonreal estate non resident tax bill –yes they have an “exit” tax when you sell real estate and don’t live in the …
You can’t talk to anyone at the IRS and I found out today that you can’t talk to anyone in the Oregon Dept. of Revenue. This is what you get for being a retired 75 year-old in America, the richest country in the world, by far. I’m sure …
Everything on the website is confusing. they want me to get BIN number, then Account ID, Letter ID… but after I get all those to enter on website. It says information does not match. And no explaination of what is not matching… try …
The wait time I have experienced has been minimal, the courtesy the representatives have paid me has been time and time again a highlight of my day, and the prompt system is simple and easy to use. Nobody likes to be in debt, but the folks that run this place make it a breeze to get it taken care of.
filed my taxes in Feb. it is now July and I’ve called 3 times for an update, each time they tell me “returns are processed in the order in which they are received” …
Seriously a rating? They are not really interested in getting things correct. They really want to find potential systemic mistakes so they can take advantage of the fines and levies they can place on people. I have an accountant and if …
I called and spoke to a lady who was very nice and transferred me to a young man named “Brian” who answered my questions regarding my garnishment and gave me helpful advice on how to address it by continue making payments and setup a …
Imagine this. You spend half your day with people thinking you are the IRS. You can imagine what follows that. To say someone does not rate even 2 stars, for putting up with the public, and not getting rich doing it. Well, I’m apt to say …
The website needs to have a link on the front page to Revenue On-Line so that those either want to or already have set up a payment plan can quickly go to the proper place. I had to click several pages into the site to find a link to …
Horrific. The State of Oregon has done NOTHING to improve these ratings. They suck the life right out of you and then spit you out. You could owe them 100.00 bucks and the will attach your wages in a micro second but the minute you have a …
I filled on the 28th of january, and was alerted that it would take up to 12 weeks for manual processing. they waited til three days AFTER that deadline to send a letter (to my oregon address despite my moving to and therfore filing in …
After I got through their crazy phone tree, I was connected pretty quickly (around 2:30pm on a Wednesday) with a person named Yvette who was really helpful and took the time to answer my questions and explain the process to me. Overall, not the worst experience I’ve had with a gov’t agency.
I paid off my debt and they still took excess money out of my account. When I called to have it refunded, they told me I would have to wait a month for a check in the mail. It took you an instant to unlawfully take it so why would it take a month to return it? Extremely poor department.
Very underated, most of these comments here are from people thinking this is the IRS and isnt the case. Woman I talked to on the phone wasn’t overly nice. She did her job quickly and efficiently which is great because what I thought was …
My return had an adjustment of $450 in favor of the State of Oregon. It was a surprise, but OK, I could make it up with some hard work and time. From one month to the next my tax bill went from $450 all the way up to $1370.. No …
My business estimate tax return was lost in the mail and they estimated that I own them $6000 of tax for the quarter and $3000 of fine. I have resend the estimate tax return 4 times and called them, waited for an hour to talk to someone. I …
I submitted my tax return by mail on February 3rd, 2020. They aren’t even looking at paper submissions until AFTER April 1st. Which means there is a strong possibility of my tax return being submitted late (the due date for all tax returns …
By phone the representatives are either grossly incompetent or not truthful. I spoke to three of them with no satisfaction on a very small matter over more than 4 and 1/2 months. Still not resolved after they wasted a “tree or two” on paper correspondence. The rating of 1.6 is overstates their service level.
ODOR disclaimer states they understand people who submit there taxes are needing there return asap. Well I find it totally unfair to tax paying people, when the state wants money from us they are faster at collecting from us then giving us …
I have a simple return under a thousand dollars and they put me in manual review. I don’t understand I’ve been at my job for 2 years it’s pretty simple. I’ve emailed them 4 times, did the identity quiz. The time on the website keeps …
Most worthless set of employees. They lose multiple checks and garnish wages after already cashing the full amount paid to them. Filed a police report with the State Police. Stealing from families even when their paid off and then saying …
“corrected” my return & failed to account for withholdings, claiming I owe them $2400 plus interest when I really owed them $400 that I already paid. Call to get help? On hold until the end of time. Guess I’m driving to Salem on Monday. These people have dents in their skulls.
I owed under $500 from last year and they pulled it from my federal return to cover the balance. This is simple to see and now I should get my full refund from my 2016 taxes. I have now been put in manual review and they will not tell me …
It’s almost July, still waiting on refund, and I filled in February. Had to submit a bunch of documents (weeks age) I’ve called like 20 times and all I hear is “looks like your documents are being processed” more like “your being ignored.”
I’m a federal government employee, so I understand how slow and inefficient the system can. But this department is unbelievably inefficient. First off, why do I need to google “how to talk to a human” at Oregon Dept of Revenue. It’s shady …
I honestly can’t believe how bad this is. I’ve been waiting for my tax return for nine weeks. Their software has never heard of me and I’ve been on hold for 30 minutes. I don’t believe that everyone is busy at 3pm on a Tuesday outside of …
5 MONTHS I have been waiting for my refund now. My taxes are not at all comlicated and were prepared by professionals CPAs; this should have been one and done. Over 2 months ago I called and was told they were in a manual review and I …
I am beyond frustrated dealing with the Dept. of Revenue. My husband and I are supposed to receive a refund from the state. Our tax papers were sent in on March 21st. After about a month I went onto the web site and received the message …
It’s impossible to get ahold of anyone there. I’m a single male that claims “0” on my W-4. EVERY SINGLE YEAR, Oregon holds my refund and sends me a letter saying I must mail them proof of my withholdings. Last year I didn’t receive my state …
I have never worked with such a difficult agency in my 30 year career. They are unresponsive to phone calls, letters, etc. If you have an issue there is basically no way to get it resolved. You will be put through a phone chain with no …
Who decided the 2020 Oregon W-4 was a good idea?! As if it isn’t already difficult finishing all the paperwork when you get a new job, now we have to know the ins and outs like a tax professional to fill out one form when it might be as simple as just taking the standard deduction??
The state has held on to my refund for almost three months! It was a simple return and my federal return arrived two weeks after filing. I have tried to reach ODR daily and at all hours for almost a month now. It’s voice mail hell and a …
The Oregon Department of Revenue has owed me a refund since I sent in my return on March 20. Fifteen weeks later and I haven’t heard so much as a peep from them. I called them eight weeks after sending in my return after checking repeatedly …
The life of me I cannot understand how a state government office as important as this one is unable to answer simple questions. After being disconnected twice while attempting to speak to a representative I was shuffled around for the …
I would give 0 stars if I could. We moved here in 2015. They taxed us on our out of state income for the entire year but only gave us credits for the months we lived in Oregon. Hiring an accountant and filing an amended return cost more …
Super poor service and borderline illegal and at least very immoral.
I was sent a letter from their office about an issue about last year’s tax return because an error in how the form was submitted I owed some money which is …
We have always found the Oregon Revenue Department to to be helpful, professional, and polite. With over four decades of experience dealing with different issues, both business and personal, we are always pleased with the service we …
I called in to pay a what I owed. My total call time was only 15 minutes from start to finish. It was relatively easy to get through the computer prompts to a live representative. The representative was friendly and efficient. I …
I was so happy with customer service ! I wanted to pay on line. The Representative were great!. It was much easier than I thought. I asked the rep. to please stay on the line so I wouldn’t do it wrong. She was great! she talked me …
Extremely poor service! I was told that my paperwork would be processed in two to three weeks and to follow up regarding my refund. I followed up 3 weeks later and my paperwork had not even been sent to the processing department! The lady I …
Broken English is acceptable when calling about phone or computer issues but when trying to get my tax refund I’d prefer someone who has a good grasp of the English language instead of asking to speak to a supervisor and getting Jose 5 …
The tone and responses the department has towards working parents trying to claim childcare expenses is appalling. After submitting every single document available to us we were still denied our rightful tax rebate. Horrible.
Got a letter from DOR needing some extra information, I spoke with agent Zendy she was very professional and knowledgeable. She explained what the letter was needing. She helped me fix what I needed and walked me through every step. Very professional and quick. Thank you for all your help today Zendy.
Garnishing over $900 with zero days notice during the last month of the eviction ban is abhorrent, immoral, and must be illegal if we consider this to be a civilized society, but that’s exactly what the department of revenue has done to me …
Yes with the Other post they took out of my federal for what I owe them and double charged me out my state now it’s been 5 months waiting for my money back. Be careful Oregon State money They will double charge I called them regarding my money back five times and got different answers every time I called
Kyle has helped me throughout my business start up and learning the ropes. He is truly patient and kind. He always takes the time to double check and even gets the information and does the math for me to help me understand what I owe and …
I filed my taxes back in February, used a tax professional and everything, they say they have been manual processing for 16 weeks and I’ve given them everything they’ve asked for. No return still, no information still. Completely ridiculous there is no time frame and no answers anybody can give me. About to take this a step further.
I called because I didn’t receive a form for Oregon taxes withheld when we sold a house in Oregon. They did not give option to leave message or a callback. Just “we’re busy good bye” If I could give 0 stars that is what they deserve
My entire tax refund was offet due to my own negligence and error. The representatives here were able to reverse my mistakes and process an overpayment return for me and things seem to be working faster then expected. They hope to have my retutn sent out by the end of the month! Thank you!
Fixed my refund in February and its may now and still haven’t received my refund and I just get the run around everytime I call. Most useless agency ever …
I called in and asked about how long my taxes would take as they were pretty late and if I would need to submit anymore documents. I was told I didn’t need to submit any documents and my taxes should be ready within a few weeks max, it’s …
Beyond unprofessional people on the phone line, they are ready to fight you instead answering your question. Department of revenue should look for someone professional who actually love this job. The people on audit department won’t accept …
Their site says call this number if you haven’t received any update on your tax return after 12 weeks. It’s been 13 weeks and I waited 30 minutes on hold just for them to tell me it’s still processing and they have no estimation of when it …
Most incompetent and disorganized group of clowns ever assembled.
Just got off the phone with “Brian”. Very professional, to the point and answered my questions. Buddah bing buddah boom. Worked for me. Thanks.
I see my money is hard at work….
Complete BS.
taxation is theft
Taxation is theft
Close your office
Great experience!
Slow
Thieves
Greedy, rude, disrespectful, typical.
Crooks
Tty
Rude, condescending, aggressive agents.
How the goddamn hell do you get in touch with anyone at this goddamn place.
Horrible communication and overall service.
I cannot get a person on the phone.
Can I get a real person when I call please!
Always experience good communication with staff.
Incompetent and steals money don’t move to this state
This office takes a long long time to answer the phone.
They are always so nice when I call!
THE WORST
Thanks for taking all my money so that you all can fund PERS
If you owe them they will get you.and it looks like a prison.
You will want to kill yourself once you call this department and go through the sea of prompts.
I can never get someone on the phone the system always hangs up on me
Just wanted to help bring down there google rating a little.
My taxes are being nanually reviewed…..what does that mean?? No one had an answer
Horrible service and they couldn’t even answer all my questions related to taxes…..
Literally impossible to get ahold of anyone over the phone.
It’s difficult to get a hold of someone but once you do they are tremendously helpful.
The wolves are in charge of the henhouse.💔🇺🇸💔🇺🇸🇺🇸💔💔💔💔💔 …
I can’t believe I pay taxes for this sorry excuse of customer service.
I have called several times and only get a message that says I cannot be transferred due to high call volume…
The state of Oregon has owed me taxes for months, nobody answers the phone. Leeches.
The Contact Us link doesn’t work on their website, which to me speaks volumes. I’ve been trying to get in touch with a human there for weeks.
Unable to reach a human being unless I repeatedly pound zero. After that things get a lot better.
They are too busy to answer the phone.
I always get good service here. Friendly folks that are helpful and honest.
Failure to be able make payment either option fired or option killed for failure.
Staff is always friendly and helpful and waiting on the phone is generally quick – Kudos
This department is a victim of false consensus bias, a characteristic of bureaucratic institutions. Someone else does your thinking fo you.
Have been calling and calling for weeks now and end up waiting on hold for 20+ minutes every time. Still haven’t gotten through. Hideous customer service.
Horrible to deal with, waited for a call back for at least an hour. Then i called them back only to wait on the phone for another hour.
They were professional and helpful
I can never ever get ahold of anyone here. It’s easier to talk to Santa Claus than this place!
Simply the most poorly run department in the history of the universe. I would list my reasoning behind this, but I’ve had to explain it a hundred times already to everyone that I know.
Fire all your employees and hire a team of monkeys. I bet they get more work done than the current lazy rude employees you have right now.
Half of them can’t speak English very well the other half are extremely rude.
I have ALWAYS been treated with respect by these people and afforded the best service–kind and willing to help at every turn!
Won’t answer the phone, keep charging me for taxes in Lane County when my business is in Portland.
I would give it 0 stars if I could. They’re greedy, asinine, and unhelpful when it comes to amending taxes. Avoid working directly with them if you can.
The call disconnects when you press 7 to talk to an operator…. it just ends the call.
They won’t even pick up the phone because there are too many phone calls. I cannot get ANY INFORMATION and I’ve been trying for 3 WEEKS.
Has been months on end and I still have yet to receive any word on where my state return is at all. God awful.
I’m now at 16 weeks on waiting for my return… This is ridiculous. How about we start getting interest on this money that’s “ours”……….. Had to put 1 star.
I’ll be honest, they’ve always worked with me and been super nice and awesome about everything. No complaints. Seriously.
So slow, so annoying, they don’t care about anything but themselves. Do not trust anybody that works here no matter what they say
Submitted my state tax return before it was due. Has been 6 months, and they just told me a MINIMUM of 3 more until I hear back from them.
I’m sure the qualifications to work here are very low. You don’t have to know anything. Everytime I’ve called, I get “I don’t know” for an answer. They’re useless.
I kept getting hung up on, no matter which number I selected, this is rude.
Count your days…. Withholding stimulus’s is gonna be your end.
Ridiculous proces! But only when your actually getting money back. 3 to 4 months to process! What a complete joke! Oregon has taken a dive!!!
Negative (-5) stars. There should be a penalty for every day they withhold refunds past the 8 week deadline.
Same thing for me – called on a Thursday three time 10:00, 10:30, 11:00, which their web site says they should be open, but I get a message telling me to call back when they are open. Of course it doesn’t bother to tell me when they are open.
I have been waiting for a refund since mid February, and still haven’t seen it. I think I have to contact some sort of tax advocate and see if there is anything I can do. This isn’t right!
They took my tax payment twice by their mistake. Same thing happened to a family member last year! They need to get it together!!
I just want to let them know they have refunded me somebody else money but I am not going to wait on line for an hour.
I spoke with Larry about what I thought was an overpayment of my refund and very patiently explained everything.
People who lack morals, working for a corrupted government as their thugs.
Excessively long automated menu option. And I was typing in my phone number to receive a call back from a representative when it pushed me to elevator music for 15 minutes.
Christopher needs a customer service class
I reached out to the department of revenue they answered quickly a lot faster than I thought. They answered every single question I needed to know Even though it was just a simple one. Thank you For answering my questions.
Just spent 45 minutes trying to get a live person only to hear a recording that the office is closed…. on a Thursday… at 10:30 AM. WTF? How can a government office be closed mid week on a non holiday?
Keeps saying return manually processing but date of return keeps changing from 8 weeks to now 12. Seems extra long for simple tax return
Almost every staff member i have ever spoken with has been helpful and courteous, I cant imaging having to deal with some of the issues and or people they have had to contend with. You all rock and Thank you for helping out.
Worst online system and tax prepares here are totally uneducated and contentiously mess up adjustments that they had created thmesleves. Totally got over taxed when my income was very low compared to how much they charged me almost 40 percent!
THIS WHOLE THING ABOUT HAVING TO FILE THE W-2 ELECTRONICALLY IS THE MOST CRAZY SETUP EVER! THEY GIVE VERY LITTLE HELP AND YET WILL NOT GIVE YOU ANY OTHER OPTION. BUT, THEY LOVE TO FINE YOU! THEY ARE QUICK ENOUGH TO DO THAT. …
They put a garnishment on my Uber wages for 100% of my wages! For any other employee, it’s 15%.
Must be nice to just shut your phone off for 3 hours in the middle of every Thursday. Want to deal with a joke of a state department? This is the place to go!
The website doesn’t work and we can NEVER get connected to their phone lines, we get disconnected every time.
If you called early in the morning, like 8am your wait time is 1 to 5 minutes and they are happy and friendly. So just get coffe and call them up. :0)
Worst state department of any state I have ever lived in. Website never connects even with links provided by revenue. They spend your money though don’t worry about that.Danny Rioux
Horrible experiences, they told multnomah county I was not making payments when I was ahead of schedule with them, showed up at a jail repair and appliance and they just about kept me over it. Was a serious pain in the ass, they admitted fault but I had to do all of the work
I have tried for 2 days to talk to a live voice. I have been through every phone tree, disconnected multiple times, and had numbers no longer in service. My tax dollars at work!
They wont take calls.its bullcrap.they expect u to pay on yime but makes u wait for refund till 12 weeks or more so they can reap the benifits of the interest accunilated on the money.they are crooks
Their phone help line says “I’m sorry, we’re too busy, goodbye.” And this is after tax season. It’s not right to just turn away people like that.
The only way to talk to a real person is to select the option to setup a payment plan! Otherwise you are stuck in an infinite loop of phone menus. 12 weeks is their standard processing time now a days, apparently. Which is ridiculous….
Can’t even begin to describe how awful this government entity is. Useless. Liars. Cheaters. Thieves. Takes a year and a half to get anything done and the employees are absolutely useless.
I am a CPA, one of my client’s children went to college in Oregon and worked for 2 hours once. Oregon is now demanding a tax return for zero tax because a student earned $13. What a complete waste of time and energy. They are threatening severe monetary penalties for failure to comply with their demand.
Had my questions answered thoroughly by Matias. He even called back later in the day to further explain my situation after doing more research. Unexpectedly great service and information.
They have had my state refund since jan. 28th. Every time I call they have no real reason on why they have had it for so long, and with each call there is a different answer. I’m so tried of the bullshit with them. They get no stars from me.
This place is absolutely trash. they hung up on me more than three times. If I personally could destroy this government service brick by brick the hold music would make me do it. I hope that they swiftly fall prey to there own insanity so a better system may rise up from the ashes.
The IRS is eaiser to deal with. This is so unorganized, no one knows what anyone is doing and the red tape is all that exists it seems. I’m ashamed of my states ODR. Rude people who hate their jobs mostly.
Yes we will put in a request because its been about three months. I understand there are thousands of people but dont put forth effort to the people of oregon vs the hard working seasonal employees that generate millions in reveue.
Not a fan of their system. They send me letters pretty much trying to intimidate me to pay. Never have dealt with this with the state of Wisconsin.
They apparently lost my tax return 4 years ago and just now sent me a threatening letter about it. Imagine if any other agency/business functioned with equal inefficiency. Mind blowing.
Would give 0 stars if possible… Husband and I are going to have to involve JAG because they don’t want to give us any info and are with holding our tax refund without just cause because they want us to come into the office can’t do that …
I set up a payment plan with these jerks for a set amount every 2 weeks because I am on a budget, they took twice the amount that was agreed upon. Not to mention when I called them I was told that it would take 6-8 weeks for them to amend …
Tried multiple times to call always try again later and trying to fill sst-1 but sight is down . You think with all the money they get from us they do better job . But if you owe them ??????????
They ask for money, we send them a check. They send a refund check for “overpayment”, then, they ask for the money again. We mail a check again, they say that will satiate the balance, then we get a bill from them. WOW, Disorganized, confusing mess. Not without lots of attitude!! B.S.
Called daily for the last two weeks for information about my account. I get transferred no less than 3 times and get told to leave a message, i have left a total of 15 messages and NEVER have received a return call.
$450 for an NSF fee is simply stealing from persons who are trying to do the right thing and pay their taxes. I am glad I no longer live in a state that does that kind of BS. Sincerly, Joe Morretti- a person you will never receive another dime from.!..
I’ve tried to call 10 times and every time I call it says they can’t take the call due to high call volume and it hangs up. Very frustrating.
Oh my goodness, they suck! I’ve been calling and no answers! They said its in manual review for 12 weeks when I filed it earlier last month! Federal came on time but state is annoying.
I’m a tax consultant with lots of clients and loads of experience with the DOR. I have had pretty good luck in speaking with very professional and knowledgable people who answer the phone. However – my take on the problems that Oregonians …
I’ve been disgusted with the state and the few people who will take my call. The state has held on to my federal tax refund for months! No one cares and I’ve been told to bad. What a JOKE still nothing but hanging up and the run around!
This is the worst government agency I’ve ever had contact with. Their telephone menu system repeatedly funneled me to a dead end with no redirect option to connect to a live person. If I had authority, I’d fire the agency director for …
Four years ago because of accounting error by my employer I ended up owing a small amount to the State of Oregon. Because I was then unemployed except for part-time temp work, I met with a DOR staffer to see if I could work out a payment …
Would liked to have had a way to contact Tax Services instead of a hang up..
The communication here is terrible. They offered me no help what so ever and the girl Julie was rude. The Oregon department needs to re evaluate their staff and make some changes.
I support paying taxes as my patriotic duty. However, the OR Dept of Revenue is so bad at its job it even (somehow) makes the process of me paying them money difficult. The only thing taxing about this department is the bureaucracy that prevents its employees from actually helping people pay taxes.
After about 25-30 minutes of tinkle-tonkle ‘music’ on my third attempt (due to unexpected high call volume…click), I reached someone who, after some discussion, referred me to ‘Collections’. This was about an error and the person I spoke …
The state of Oregon Department of Revenue employees are genuinely hard working, caring people. The problem is that our State Legislature is completely INEPT and has NO PLAN for Revenue except gauging hard working people at an effective tax …
I don’t even want to give them 1 star. They do know or care about what customer service is. I have never talked to a real live person, after calling several times a day and being on hold over 10 mins before hanging up. I have tried …
I filed OR tax refund for my deceased son. I included copy of Federal return with all necessary forms and wrote his name, deceased and date of death across top of form and checked the ‘deceased’ box and I signed the return. They misplaced …
I recently had some issues with an amended tax return and had to call 3 times. Each person I spoke with was so nice and so helpful and it was wonderful! I was originally dreading the call but it wasn’t bad at all 😁 …
Been waiting 6 months for my refund. I send back correspondence and they say another 3 months almost a year to get my refund that’s ridiculous!
Not entirely sure that the office itself is inhabited by biological entities. The only thing you seem to get on the phone is machines. And not the efficient kind. The kind that waste your time for the sheet sport of it. Starting to think …
Chances are, if you’re calling the ODR, it’s because you owe them money. No one likes owing money to people, especially the government. However, with rare exception, if the government comes a’knocking for you to pay up, it’s because you …
They lost a $700 check I mailed to them. The tracking number shows it was received but they don’t know by whom so it just went into the void and I have to spend $30 to cancel the old check and drive to them to give them a another check.
You can NEVER speak with an actual person! Everything is automated. They send letters demanding money and threatening to file liens, but they will NOT respond to written appeals. Yet, they think they do a great job. This is the worst state agency ever.
still waiting on refund after 4 months, called again and was told it”s being manually processed, how long does a person need to wait? My return was excepted on line February 15th by Oregon Department of Revenue!
I found the people I dealt with while paying back taxes to be rude and inflexible.By comparison the IRS was a pleasure to work with.I payed all back taxes owed to OR Dept. of rev. 3 years ago and have since walked the straight and …
Can’t get in contact with anyone, went through the automatic voice machine and then it hung up on me after 5 minutes
Today is Jan 9, 2020. I can not order paper copies of OR Tax forms and publications. This function does not work. Many forms and publications including publication for the Tax Return 40, full term OR resident is not even listed on the …
Absolute crooks of the universe. Sold property in Oregon and I don’t live in Oregon, at the closing I overpaid the Oregonreal estate non resident tax bill –yes they have an “exit” tax when you sell real estate and don’t live in the …
You can’t talk to anyone at the IRS and I found out today that you can’t talk to anyone in the Oregon Dept. of Revenue. This is what you get for being a retired 75 year-old in America, the richest country in the world, by far. I’m sure …
Everything on the website is confusing. they want me to get BIN number, then Account ID, Letter ID… but after I get all those to enter on website. It says information does not match. And no explaination of what is not matching… try …
Calls during regular business hours: :our respresentatives will be avalible during regular business hours”
The wait time I have experienced has been minimal, the courtesy the representatives have paid me has been time and time again a highlight of my day, and the prompt system is simple and easy to use. Nobody likes to be in debt, but the folks that run this place make it a breeze to get it taken care of.
filed my taxes in Feb. it is now July and I’ve called 3 times for an update, each time they tell me “returns are processed in the order in which they are received” …
Seriously a rating? They are not really interested in getting things correct. They really want to find potential systemic mistakes so they can take advantage of the fines and levies they can place on people. I have an accountant and if …
I called and spoke to a lady who was very nice and transferred me to a young man named “Brian” who answered my questions regarding my garnishment and gave me helpful advice on how to address it by continue making payments and setup a …
Imagine this. You spend half your day with people thinking you are the IRS. You can imagine what follows that. To say someone does not rate even 2 stars, for putting up with the public, and not getting rich doing it. Well, I’m apt to say …
The website needs to have a link on the front page to Revenue On-Line so that those either want to or already have set up a payment plan can quickly go to the proper place. I had to click several pages into the site to find a link to …
Horrific. The State of Oregon has done NOTHING to improve these ratings. They suck the life right out of you and then spit you out. You could owe them 100.00 bucks and the will attach your wages in a micro second but the minute you have a …
I somehow owe the state almost $3,000 for losing my job just like everyone else in Oregon during the pandemic. Would have been better off without it
I filled on the 28th of january, and was alerted that it would take up to 12 weeks for manual processing. they waited til three days AFTER that deadline to send a letter (to my oregon address despite my moving to and therfore filing in …
After I got through their crazy phone tree, I was connected pretty quickly (around 2:30pm on a Wednesday) with a person named Yvette who was really helpful and took the time to answer my questions and explain the process to me. Overall, not the worst experience I’ve had with a gov’t agency.
Customer service representative hung up the phone while I was asking question about my Personal tax Income and what my fixed interest rate was.
I paid off my debt and they still took excess money out of my account. When I called to have it refunded, they told me I would have to wait a month for a check in the mail. It took you an instant to unlawfully take it so why would it take a month to return it? Extremely poor department.
Very underated, most of these comments here are from people thinking this is the IRS and isnt the case. Woman I talked to on the phone wasn’t overly nice. She did her job quickly and efficiently which is great because what I thought was …
My return had an adjustment of $450 in favor of the State of Oregon. It was a surprise, but OK, I could make it up with some hard work and time. From one month to the next my tax bill went from $450 all the way up to $1370.. No …
My business estimate tax return was lost in the mail and they estimated that I own them $6000 of tax for the quarter and $3000 of fine. I have resend the estimate tax return 4 times and called them, waited for an hour to talk to someone. I …
I submitted my tax return by mail on February 3rd, 2020. They aren’t even looking at paper submissions until AFTER April 1st. Which means there is a strong possibility of my tax return being submitted late (the due date for all tax returns …
By phone the representatives are either grossly incompetent or not truthful. I spoke to three of them with no satisfaction on a very small matter over more than 4 and 1/2 months. Still not resolved after they wasted a “tree or two” on paper correspondence. The rating of 1.6 is overstates their service level.
ODOR disclaimer states they understand people who submit there taxes are needing there return asap. Well I find it totally unfair to tax paying people, when the state wants money from us they are faster at collecting from us then giving us …
I have a simple return under a thousand dollars and they put me in manual review. I don’t understand I’ve been at my job for 2 years it’s pretty simple. I’ve emailed them 4 times, did the identity quiz. The time on the website keeps …
Most worthless set of employees. They lose multiple checks and garnish wages after already cashing the full amount paid to them. Filed a police report with the State Police. Stealing from families even when their paid off and then saying …
“corrected” my return & failed to account for withholdings, claiming I owe them $2400 plus interest when I really owed them $400 that I already paid. Call to get help? On hold until the end of time. Guess I’m driving to Salem on Monday. These people have dents in their skulls.
This department is full of lemmings just “doing their job” very poorly.
Their policies contradict themselves and management will defend poor behavior as …
I owed under $500 from last year and they pulled it from my federal return to cover the balance. This is simple to see and now I should get my full refund from my 2016 taxes. I have now been put in manual review and they will not tell me …
It’s almost July, still waiting on refund, and I filled in February. Had to submit a bunch of documents (weeks age) I’ve called like 20 times and all I hear is “looks like your documents are being processed” more like “your being ignored.”
I’m a federal government employee, so I understand how slow and inefficient the system can. But this department is unbelievably inefficient. First off, why do I need to google “how to talk to a human” at Oregon Dept of Revenue. It’s shady …
I honestly can’t believe how bad this is. I’ve been waiting for my tax return for nine weeks. Their software has never heard of me and I’ve been on hold for 30 minutes. I don’t believe that everyone is busy at 3pm on a Tuesday outside of …
5 MONTHS I have been waiting for my refund now. My taxes are not at all comlicated and were prepared by professionals CPAs; this should have been one and done. Over 2 months ago I called and was told they were in a manual review and I …
I am beyond frustrated dealing with the Dept. of Revenue. My husband and I are supposed to receive a refund from the state. Our tax papers were sent in on March 21st. After about a month I went onto the web site and received the message …
It’s impossible to get ahold of anyone there. I’m a single male that claims “0” on my W-4. EVERY SINGLE YEAR, Oregon holds my refund and sends me a letter saying I must mail them proof of my withholdings. Last year I didn’t receive my state …
I have never worked with such a difficult agency in my 30 year career. They are unresponsive to phone calls, letters, etc. If you have an issue there is basically no way to get it resolved. You will be put through a phone chain with no …
Who decided the 2020 Oregon W-4 was a good idea?! As if it isn’t already difficult finishing all the paperwork when you get a new job, now we have to know the ins and outs like a tax professional to fill out one form when it might be as simple as just taking the standard deduction??
The state has held on to my refund for almost three months! It was a simple return and my federal return arrived two weeks after filing. I have tried to reach ODR daily and at all hours for almost a month now. It’s voice mail hell and a …
The Oregon Department of Revenue has owed me a refund since I sent in my return on March 20. Fifteen weeks later and I haven’t heard so much as a peep from them. I called them eight weeks after sending in my return after checking repeatedly …
The life of me I cannot understand how a state government office as important as this one is unable to answer simple questions. After being disconnected twice while attempting to speak to a representative I was shuffled around for the …
I would give 0 stars if I could. We moved here in 2015. They taxed us on our out of state income for the entire year but only gave us credits for the months we lived in Oregon. Hiring an accountant and filing an amended return cost more …
Super poor service and borderline illegal and at least very immoral.
I was sent a letter from their office about an issue about last year’s tax return because an error in how the form was submitted I owed some money which is …
We have always found the Oregon Revenue Department to to be helpful, professional, and polite. With over four decades of experience dealing with different issues, both business and personal, we are always pleased with the service we …
I called in to pay a what I owed. My total call time was only 15 minutes from start to finish. It was relatively easy to get through the computer prompts to a live representative. The representative was friendly and efficient. I …
I was so happy with customer service ! I wanted to pay on line. The Representative were great!. It was much easier than I thought. I asked the rep. to please stay on the line so I wouldn’t do it wrong. She was great! she talked me …
Extremely poor service! I was told that my paperwork would be processed in two to three weeks and to follow up regarding my refund. I followed up 3 weeks later and my paperwork had not even been sent to the processing department! The lady I …
Broken English is acceptable when calling about phone or computer issues but when trying to get my tax refund I’d prefer someone who has a good grasp of the English language instead of asking to speak to a supervisor and getting Jose 5 …
The tone and responses the department has towards working parents trying to claim childcare expenses is appalling. After submitting every single document available to us we were still denied our rightful tax rebate. Horrible.
Got a letter from DOR needing some extra information, I spoke with agent Zendy she was very professional and knowledgeable. She explained what the letter was needing. She helped me fix what I needed and walked me through every step. Very professional and quick. Thank you for all your help today Zendy.
Garnishing over $900 with zero days notice during the last month of the eviction ban is abhorrent, immoral, and must be illegal if we consider this to be a civilized society, but that’s exactly what the department of revenue has done to me …
Yes with the Other post they took out of my federal for what I owe them and double charged me out my state now it’s been 5 months waiting for my money back. Be careful Oregon State money They will double charge I called them regarding my money back five times and got different answers every time I called
Kyle has helped me throughout my business start up and learning the ropes. He is truly patient and kind. He always takes the time to double check and even gets the information and does the math for me to help me understand what I owe and …
I filed my taxes back in February, used a tax professional and everything, they say they have been manual processing for 16 weeks and I’ve given them everything they’ve asked for. No return still, no information still. Completely ridiculous there is no time frame and no answers anybody can give me. About to take this a step further.
I called because I didn’t receive a form for Oregon taxes withheld when we sold a house in Oregon. They did not give option to leave message or a callback. Just “we’re busy good bye” If I could give 0 stars that is what they deserve
I actually had a good phone experience, was treated with respect and given the information I needed.
My entire tax refund was offet due to my own negligence and error. The representatives here were able to reverse my mistakes and process an overpayment return for me and things seem to be working faster then expected. They hope to have my retutn sent out by the end of the month! Thank you!
Fixed my refund in February and its may now and still haven’t received my refund and I just get the run around everytime I call. Most useless agency ever …
I called in and asked about how long my taxes would take as they were pretty late and if I would need to submit anymore documents. I was told I didn’t need to submit any documents and my taxes should be ready within a few weeks max, it’s …
Beyond unprofessional people on the phone line, they are ready to fight you instead answering your question. Department of revenue should look for someone professional who actually love this job. The people on audit department won’t accept …
Their site says call this number if you haven’t received any update on your tax return after 12 weeks. It’s been 13 weeks and I waited 30 minutes on hold just for them to tell me it’s still processing and they have no estimation of when it …