ORNL FCU provides deposit accounts, personal loans and mortgages, VISA credit cards, investment and insurance services, and financial education. See more
Read More| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 8:30AM–12PM Sunday Closed |
221 S Rutgers Ave, Oak Ridge, TN 37830
Bank elsewhere.
Great staff
I’ve been banking here for years, I use this place to store some of my money
I found a dollar bill with a stamp of an address and followed it here
I will be closing my account soon.
Too many fees . Charged me a fee for something a company did to my account .
The Credit Union itself is OK the parking lot I do not like that is the reason for the 3 stars
Most of our office banks here and we all love it. The best service and best rates we have found anywhere.
People are very friendly and fast with transition
This is the worst bank! I have waited for more then an hour in total wait time this morning on the phone. Defiantly switching bank when I get back in town, seems like they do not care for their customers!
Always a pleasure to be a member here. Ive been with them for many many years. The staff and .managment is always accommodating, friendly and professional.
Great experience with Andrianna Porter! Excellent customer service and in and out in a timely manner. Positive attitude and a vibrant smile!
They recently remodeled this branch and they totally streamlined the lobby. No matter how busy it looks I never feel like I have to wait long. Also the people who work here are friendly and efficient.
Currently disappointed. We sent a travel notice a month before our travel to the Philippines but I couldn’t use my debit card here in the Philippines. All transactions are declined!!!
Horrible Security, Card number stolen 4 times in one year, they could care less and do almost nothing. Might as well stack your money at your front door outside, it’d be more secure that way…
Went in, had card issues honestly speaking I was not in a good mood. Was told I’d have to pay a fee for a new card since I hadn’t updated my info. Spoke with both mgrs, they were very professional and took care of my issues all while tolerating my apathetic attitude. Give those ladies a raise.
I wish I could give negative reviews, just like all the other banks they love to kick customers when they are down. Add fee upon fee. way to treat your customers cant wait to close my accounts
Thank you ORNL for taking a total of $245.00 in “OD” fees out for an ACH to Comcast and ATT when I don’t have these services. Contacted both companies as you instructed me and they couldn’t show any charges, then contacted you back to be …
This is the only bank we use its the best
My son and I came to the Oak Ridge branch to try to get a problem fixed regarding his debit card. We thought it was going to be a simple fix but it actually turned into us being there for over an hour! Emily, the FSO who was helping us, …
I have never had a problem until today. I have an account pre-marriage that I put money in for savings then we have an account together. He has an account pre marriage they are all with ORNL. They are linked up so we can add money to the …
I’ve been banking here for over 20 yrs. Outstanding staff and service. Knock on wood I’ve NEVER had any issues there. The online banking and mobile app are great. I wouldn’t ever go back to a traditional “bank”.
I had a loan with ORNL, paid it off early, great people, great rates. Now I have bought a vehicle and financed with the dealers finance co. ORNL would not even try to match their finance rate which was 0.5% lower than ORNL. So, had to take my business elsewhere. However, with the right financing we would certainly use ORNL again.
I have been a member here for 10 years. Recently I had a bad experience with one of the reps, and the manager (Jackie) called me back the next day to go over my concerns. She was great. Even took a second look at my loan request. I was very …
I’m just wondering why my neighborhood has to be lit up by led lights every night for a bank that is not open? Is there a logical reason or do you all just like to watse resources for no reason? Could you pay my electric bill since you like …
Credit Unions are completely 100% member owned. However, there are rules and regulations that must be followed. Yes, you might not always like the outcome of the situation but I assure you that it was dealt with in the best way possible. …
Used them for years with no problems. Once we added on the bill pay service everything went downhill from there. Since then we have lost so much money because of the bank’s errors and when I try to talk to them about it, I get no help at …
This credit union is and most likely a branch of organized crime. Charge for gap insurance will not refund because contract was open a few days past 30 days but was traded in before the 30th day on a car loan . I was thinking of closing another account and opening one there but they can forget that.
I have been with this bank since I got my first job. I have been not only charged a ton of overdraft fees, but ANYtime I call customer service it’s always the same thing. “You shouldn’t have given them your account number. ” what the hell …
Having switched over because we heard good things from a friend, I have to say I’m disappointed. They put holds on government checks….while everyone else is out enjoying their stimmies ours is on hold. I get SS disability, sometimes they …
It is ridiculous that no one answers the phone! The endless loop to nowhere is shameful from a city of scientists, get someone to write you good software. We have tried for 3 days! Banking institutions need credible phone service. Same with online, not user friendly.
Grade card:F
Worst place ever!
Got a loan through them for a car, which I’m trying to sell. They obviously don’t know what a 10 day pay off is, even though I told them MULTIPLE times the info I need on it. They have sent me the wrong thing numerous times.
Definitely choose a better place to bank.
Online banking is important to me. ORNL has not fixed an issue with online banking in a few days. They gave no notice, no apology, or even not so much of a response to the issue. My family will be finding a new bank in the near future
I have been a member of this bank for more than 20 years. I have not been happy with them for some time now and I truly know that it is time to move on. The only reason that I have remained here is because of my own procrastination and …
I’ve had a pervasive problem of not being able to access my funds via card and there’s repeated lousy customer call reps who’ll straight up hang up on you.
My bank account was hacked last month. Closed account. Was put in the negative on my new account because I did not respond to a letter about the fraud claim due to them making a mistake on my address. I WAS HACKED BY MY OWN BANK! Ornl …
I had to change my original rating from 3 to 1: Dealing w/ORNLFCU the past few days has been atrociously difficult. The website routinely boots me from the page, simple payments are being continuously flagged as potential spam despite me …
I tried getting my elderly mother set up on telephone banking. I took her inside and waited in line to speak to someone who admittedly said he didn’t know what the member number was when she calls in. The manager at this location wasn’t …
Been with ornl for 17 years and the past 4 to 5 years it has gone down hill, I’ve had the worst time with debit cards and changing address! First my debit card expired while I was on vacation and they never sent me a new one so I went to …
Paid off my car loan and was told the title was mailed in March. Middle of April, no title showed. Called and was told the title had not been released but she will release it today (April 6th.) Now nearing the end of May, no title but when …
Do not ever use ornl for any type of loan.
If you try to sell a car they hold the title on they turn getting a ten day payoff document into a month long process then send you the wrong stuff. And what …
Update 11/2022: I discovered that my account is linked to other accounts I know nothing about, without my authorisation. Nobody can tell me why. I find this totally unacceptable. So I finally do what a manager told me to do a few years ago: …
Do not bank here. They recently changed their policies without warning and will not allow you to connect any accounts to venmo, cash app, or any other similar services. They have basically locked down my money and my only access to it is through my card.
I had a frustrating member experience on my first attempt at paying my rent by phone today. …
Been with them for 18 years. They lie, including the branch manager. They told me they put my deposit on a 2 day hold…6 days later find out they’re holding it for 10 days. Never had a bad check in my life. Stay clear, lots of really great banks out there. Moving my assets somewhere else.
We live in Lenoir city and we have had a checking account with ORNL for years. What frustrates me is that I can go to branches outside of Lenoir City and present my debit card and they know who I am. I just came from the LC branch where I …
Their online banking used to be great but it is not so user friendly anymore, especially if you have your own business. Ask any CPA, book keeper that has to access your info and they hate this credit union due to the difficulties trying to …
My husband and I use ornl and ever since I have been on his account since January of 2022 it has been nothing but a hassle. Every time you try to talk to someone on the phone you get transferred a million times and then you never get an …
I have been a member of ORNL Credit Union since 1975. When I was a child I started my Christmas savings club there. In my early 20s I opened a checking account there. Since then I have bought numerous vehicles using them as the lien holder. …