Orthopedics Northwest is one of the most comprehensive providers of orthopedics and sports medicine in central Washington.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1211 N 16th Ave, Yakima, WA 98902
Called in November about my referral and spoke to someone who said they were waiting for the doctor to get my info and haven’t got a call back since. We are now almost half way through January and in a new year lol thanks for doing your …
Had a great experience here! They were very helpful and patient.
Front Desk Rude.
Great Doctors!
The surgery went ok.
This place is a joke. I’ll never go back.
Dr. Chang is the best surgeon here!
Wife had to go there
I had a horrible experience I would never recommend this clinic they are negligent and incompetent
No follow thru and they never return calls. Terrible customer service – they don’t actually care about people. Go elsewhere.
saw the hand folks.. great dr and team.. would recommend to anyone!!
my experience here was reminiscent to mr. t below– DO NOT GET STUCK WITH THIS PRACTICE.
This place is so hard to get a damn appointment! Literally months!!! My husband hates this place too just because of the long wait!
Doctor didn’t listen to me or to my physical therapist when there was problems, doctor wouldn’t admit there was a problem.
Dr. Change did my back fusion of L3L4 and I’m in less pain and am able to do things that I haven’t been able to do for sometime.
Anyone reffered here, don’t waste your time with the staff. Very well Unorganized.
They never told me they don’t take my insurance. A year later I got a bill for several hundred dollars. The billing department told me it’s not their responsibility to confirm coverage.
The receptionists are the absolute rudeat people I have ever encountered! The doctors should send them to public training so maybe they wont treat the public – patients so rude!
Worst customer service ever. Appointments are made through voicemail (expect to not get a call back).
Extremely rude switchboard operator. Unfair to good people. Zero compassion for patients in pain.
Had great friendly service and never a waiting time. Taken right in and Dr. Was in immediately.
While Dr. Griffiths explained everything well to me, he wouldn’t let me talk. Every time I attempted to say something he started to talk too. He told me to call to get a refill for meds if needed but Nancy never returned my call after she …
I requested my broken clavicle be set back to anatomical position. Kennedy lied and said, “the human body has symmetry built in.” They lead me away from a clavicle plate surgery and into their physical therapy clinic. I came back a couple …
Can’t believe this people refused me for treatment. I have a tron acl and need to be treated but for some reson they refused to take me in as a patient. I dont know if this is even legal.
On my way to a 2nd opinion!
Urgent care after 5pm experience was great, but medical staff follow up was non-existant. Nice doctor but his assistant doesn’t return phone calls. Can’t schedule a doctor visit to discuss Xrays and MRI and develop an injury recovery plan …
Zero stars is more like it. First visit was with the surgeons PA. He entered the room full of attitude as if he was looking for a fight, he got one. Assuming that I was just going to allow him to berate me and all but accuse me as the …
Dr. Kennedy and Dr. Orvaldo are great sargons but there Receptionist are the worst! They are so rude and some of them are resist! I rather travel 2 hours to Tri cities to take my mom to a different orthopedic!
I gave a not so nice review the other day as I was completely disappointed. Since that time my faith has been restored only by Dr Chang and his amazing assistant, Susan. The rest of the staff (85% and that’s my own observation) have …
Dr. Adkison is an average surgeon. My thumb will never be the same. And he had two chances to get it right. His first surgery was botched. I didn’t know any better because I was just a kid and didn’t realize I could have gotten a second …
dr. ovald left me with a leg length difference of 1″ then dropped me as a patient knowing i needed more surgeries.
it cost me $40,000+ in SSI and i am now a “high risk for injury” person. …
My husband was in a skiing accident that resulted in two bilateral tibia and fibula fractures. Both legs were open fractures. He was taken to Memorial hospital in Yakima, instead of Harborview Medical Center. The emergency room doctors …
I have nothing but good things to say about this place. I see to different Drs. here one for my knees, and one for my wrist. I like all the staff, they are professional.
Efficient appointments, great care by Dr Huang and his team; excellent connection with physical therapy post surgery. I appreciate the availability of their evening hours.
They dropped me after 8 years of being a patient there saying they could no longer accommodate me. Truth is they could not accommodate me as a private pay patient that was no longer on L&I. There will be a legal suit against this medical …
All the Doctors that were recommended to me are at this local. I can’t say enough about the procedures and the quality of the treatments I have received here. If you have a choice as to where you want to be seen, this is the place. It came highly recommended.
Made us wait in the waiting room for over an hour and 45 minutes. Too slow
My experience with Ortho Northwest was great. The online check in process was very easy and I never had ro wait long upon check-in. Dr. Demill and his team were amazing to work with. I also found it very help that they also offer onsite PT after surgery. The PT department and staff are also top notch.
Went there for a frozen shoulder. Was sure I needed surgery. Instead, the doctor sent me for physical therapy to the PT place that’s on the back of the old racquet club. Worked out fine.
I had a horrible experience. I needed help with my paperwork because my dominant hand is broken and was denied help by the very rude receptionist. She claimed they don’t help people. I spoke to someone above her and was told THEY DO HELP …
Dr Hwang is an amazing Dr. His patients with my wrist allowed it to heal without surgery. I appreciate his wisdom to let the body and in my case my Lord Jesus to heal my wrist. i had a couple bones in my wrist that had died from blunt …
I went into their urgent care clinic because my daughter dislocated her elbow. We got right in. Everyone was friendly and professional.
I am going to try and make this as brief as possible… I took my daughter into the yvmh (Virginia mason) ER Monday night about 9:00 pm with a broken arm. Dr. Longo was the ortho doc on call from Orthopedics Northwest. We got right in, had …
Sign in went smoothly and was best done online prior to visit. I have not been satisfied with last 2 visits. Still have the pain that brought me back there.
Completely satisfied with the service that was provided! We got attended by Liz the Nurse & the other Liz the one who put my sons cast on they were so gentle and compassionate towards my son and his broken arm! The took the time to do …
6/25/19 I had 4 different issues with my left shoulder that required surgery. 2wks after I had my post op appointment and was scheduled to return to work. I was still unable to drive, I requested another week from work. When I returned to …
We have always had excellent service at Orthopedics NW… They have online check in, always courteous and friendly. Dr. Orvold has always explained every procedure, Nurse Practitioner Mike is outstanding.
I gave it a 4/5 only because check in is a bit hectic. We stood in line to check in with my grandmother for about 30min and the lines were going out the doors. (Yes there were two lines) It looked like they had new people from the last time …
Rude, unorganized staff.
I called in for a follow-up appointment, which should have been done b4 I left them, tried 3 times leaving voice mails when transferred to medical assistants …
I have had a grade 3 separated shoulder repair by Dr. Roux; a complete right hip peplacement and a carpal tunnel release by Dr. Orvald; and a hammer toe/Bunion repair br Dr. Demill. I am completely satisfied with the way I was listened to, …
Front desk is absolutely no help with anything. Doctors are in a hurry to get people in and out. Scheduling sucks and is near impossible to deal with someone competent. Unless you HAVE to come here I would advise finding anywhere else to go. They have aweful reviews across the board and I know why now. Yee be warned
First time there, I was told appointment is at 730am. Ok, I showed up on time and checked in on the orange phreesia pad, took less than 5 minutes and all went smoothly. By 8am I’m wondering how long I will have to wait, but there is a full …
Dr chang,i do hope 1 day somebody tells you
I have nothing to offer YOU .i don’t understand
seem how you would not even give me a …
Very pleased with my surgery, recovery in PT and the office staff here are very nice. You can really tell that everyone here loves there job making it a great work environment.
I have had 3 separate injuries (2 knee injuries, 1 pinky) which have required Medical consultation and oversight by Orthopedics Northwest, including using their Physical Therapy team for rehabilitating after my ACL surgery. I even …
It does take forever to get appointments, they do not call back, I had to leave 3 messages before they finally did. You always wait a very long time, even if it’s first thing in the morning, like 2 hours! Dr. Lui is good though, the clinic sucks.
Horrible service doctor are not evening careimg cousin had 8 wounds and thats were he was told to go for his appointment and he was pain doctor saying you’ll be fine take Tylenol and than on the way out we had already left the orthopedics …
Dr. Liu and his team have been amazing! especialy Sam. They have listened and taken me seriously when other doctors wouldn’t. I am now on my way to getting both knees healed up!
Dr. Kennedy told me there was nothing wrong with my right shoulder including his assistant Shane. They gave me the runaround for a year and a half until I took my case to Dr. David Belfie at Virginia Mason in Seattle and he diagnosed a …
I requested my broken clavicle be set back to anatomical position. Kennedy lied and said, “the human body has symmetry built in.” They lead me away from a clavicle plate surgery and into their physical therapy clinic. I came back a couple …
I had fusion back surgery L4,L5 on Dec 21, 2015. On January 4 2016 (2 weeks post op) I went back to work light duty without a problem, I’m a house cleaner. Yes, pain still comes and goes but nothing I can’t handle. I have a 5k walk/fun run …
I have a broken ankle needing surgery and am getting surgery soon but have lived with it for a year because of there horrible service. They let 2 MRI laps so I’m on my 3rd approval and under a new doctors care and hopefully will get good …
This is the worst place to receive care for injuries. Even if you check in online before your appointment you have to wait for an hour. Rude, unproffessional, front desk appointment told me to go elsewhere for an appointment, with no help …
I love the staff and my experience here. It’s so welcoming and awesome. My doctors are so caring as well as the assistant nurses they make you feel like family. I would give more stars.
Went in for a ganglion cyst and xray showed had arthritis in foot so Dr Demille advised having that done while in doing cyst Said ONLY difference would be I would be in cast for 3 wks instead of a boot Well, it was really 15 wks!! Three …
Horrible service here. Receptionists are very irresponsible and down right rude. They are of no help at all. It is very difficult to get a hold of doctors, I’ve been trying for days. It seems as if there is not a single competent person here. I do not recommend Orthopedics Northwest.
Horrible employees! I tore my pectoral muscle on a Monday. I went to the emergency room and they sent the referral. Waited for a call and nothing. Thursday my wife goes and speaks to two different employees and they both said I would be …
Went to see a doctor, got an assistant at Dr. Prices.
Dr. Adkinson is an arrogant doctor from Yakima, not from Seattle but acts like it. Never has changed, he thinks he is a gift to surgeons. Retire already. Fakey.
I have seen Dr.Roux and his team 3 times in the past couple of months. And all 3 times they were rude. The PA is who I saw twice and he was rude both times not really listening what I had to say. I went in for a Cortizone shot in my …
Everyone at Orhopedics NW was great. The person meeting you at the door, the receptionists (totally awesome), the nurses, PAs and Doctors were all first class, friendly and expertly helpful in every way. I had my rotator cuff fixed and it took work and some time but we did it as a team.
Front staff/scheduling person was incredibly unprofessional and rude
Called ahead & spoke to Jennifer from scheduling (who the receptionist transfered me to). I explained that I was a pedestrian hit by a car & had been transported via ambulance to Memorial. My dr is out of town & recommend I go there. …
I would avoid this place at all cost especially Dr Kennedy he is callous and absolutely rude. My mom had her left shoulder operated on by him she can no longer move her arm. His reaction to this is he doesn’t know why, and it’s been five …
I am not a person to normally ever leave bad reviews, I have heard wonderful things about dr Chan so I was willing to give him a try. (Also Referred by my chiropractor) this review isn’t on behalf of him but the recipetionist. Can’t even …
I took my son to their Urgent Care Clinic which opens at 5pm. I arrived at 5:13pm to be told be the receptionist that it would be a LONG wait, when i replied that we could wait all night, she stuttered that she thought they were full. There …
I had outstanding service by the clinic after hours and also the morning MRI person but; the 9-5 staff I dealt with was terrible, lacked of compassion and professionalism, care and concern. I high recommend you not using this company …
So far I’ve only had the one appointment with Dr. Chang and his staff and I am extremely happy with my visit. The receptionist was very pleasant and I only had a short wait before I was brought back into the exam room. Dr. Chang answered …
Waited hour after appointment time, to get less than a minute with doctor.
Dr. Cheng did my neurosurgery, and is a massive failure of a Doctor. Not only did his (PA) assistant flippantly argue with me the 3 times I had followups after surgery, but his Secretary Susan lied three times about why she wouldn’t return …
I have had a couple of appts here. The Dr did not spend enough time explaining an upcoming surgery to me. He talked to me for 5 minutes. I didn’t get enough information to make a decision, so I will be getting a 2nd opinion for a surgeon …
Why is your receptionist Diane, forwarding patients to a line that gets sent to voicemail? How are we supposed to get an appointment. Called two times. First time they hung up the second got forwarded
Dr. Griffiths and his staff are top notch! i am pleased with the outcome of my surgery and how i was treated with the follow up.
Big thumbs up to all of the nurses located at the surgical center as well. …
I have been going here since I was 17. I am 26 now. I was told that I am not able to come back due to missing to many appointments. I asked how many appoitments I missed, and the receptionist told me Ive missed 3 since 2011. Their policy is …
5 star medical care, 1 star customer service. Two weeks post ankle surgery and so far very pleased with the recovery. Today however, very disappointed in the business side of the operation. I have been waiting for 14 days to get back signed …
Made me wait 6 week after a MRI to tell me nothing is wrong, they cant help, and i need to go somewhere else. Also they where 90 minutes late to the latest appointment.
I have had to see many doctors for each different conditions I give them grate respect for there abilities they are grateful at there specialty that is why I have seen different physicians there. I would recommend them because I do all the time.
My son’s appointment was 2:30 pm and I been here for past two hrs and still nothing. Staff is so slow look like there running a funeral. There are new patients arriving and they are all being attended and we are still waiting what a mess …
Be careful, there’s a surgery cap at Memorial hospital and they determined my broken
hand, after reviewing my X ray had been broken earlier than what I had reported. …
Dr. Orvald and Mike are the best doctors ever. They are compassionate and such great doctors. His staff are so sweet and compassionate also. They give you their attention so completely when you are in the office. …
Slowest place I’ve ever been to. Was told the appointment was at 3pm so I arrived 10 minutes early to make sure I would have time to fill out any paperwork. Then I found out the appointment wasn’t until 3:30pm so they had me arrive 30 …
Needed a call back ASAP which this place apparently does not do! What a joke, how is this place still open! Don’t waste your time, especially if its an emergency. What a joke!!
They are definitely overworked and understaffed. It took 2 months for Dr. Liu to approve me as a patient. They were waiting for a “shoulder MRI” that they were never told was coming (I didn’t have one). I was finally able to get an …
Worst place to go to, you can’t be 5 min late bc they will have to re schedule but they can make you wait 2 hours to be seen but that’s not a problem.
I have been seeing doctors in Orthopedic Northwest since 2015 and can’t say enough good things about them and their staff. I see no problem in wait times for my appointments.
Got my arm checked out by such a awesome technician named Brianna, she was very gentle and polite. She was guiding me to how to place my arm and slow moving with caution. She did amazing job. Great job girl!
Found out I have a bone spur in my right foot. Ugh! The staff and Dr. We’re awesome! I was expecting a 2-3 hr appointment. Nope! In & out in an hour including x-rays! Super nice people. I’ve had my time in clinics for injuries and this ranks top 3 for good service. Highly recommend Can’t post pics- privacy reasons.
I wish would have seen all bad reviews before I went to this place I waited for 2 months for my appointment just so they could tell me that they couldn’t see me
16 August 2022 – 5 Stars
My father has been coming here and getting great care. Reccomend them highly.
Probably the worst office in the world! 2 hour wait time to get into a room for an appointment that was scheduled 15 mins after you opened. Asking around in the lobby come to find out they have 4 people that had the same time for the same doctor. We will never use anyone from this office again.the doctors are ok at least
Read this. This review is more than just a poor phone call. Go ANYWHERE BUT this office. Dr Ford has been managing my father’s care after breaking his leg and have hardware placed. He was sent home from surgery without pain meds for 3 days, …
Absolutely the worst experience with this group. I wanted treatment for a frozen shoulder and this company declined to even see me, recommending I go back to my original surgeon. I wanted to have treatment done locally without having to travel hundreds of miles. This group seem to be more of a clown show than a medical facility.
I came in eight minutes late for my appointment. That’s a rare thing and I apologized profusely. The front desk folks were incredibly rude. Then they checked with the physicians assistant to see if he could still get me in. While they were …
Worst medical in Yakima. The doctors is this town are desensitized and souless. Why are hospital is completely useless.
We have been waiting for a call back for over a month. I’ve called several times, my husband has called several times. Every time we get to the person we are looking for we need to leave a voicemail, but never get a call back. …
My wife had a right knee replacement from Dr. Kennedy. It’s been two weeks and going great. Thanks ONW and seasons greetings.
Excellence from everyone whom i am dealing from last 2 days, especially Anthony sanchez, he understands customers needs and help them out. He is very proffesional, insightful, responsive, patient and great. Thankyou to him from all team of Northwest Freightways.
2 months to see the Dr. So Orthopedics to call us the day of appointment to CANCEL!! When I called back to get another appointment “Gaby” wrote on his file that my client didn’t show up the day of appointment! Very unprofessional you guys canceled on us !
I’ve been with NW Ortho for 11 yrs. Dr.Liu has put me back together at least 5 times. I appreciate the Drs., PAs and the staff. Thank you for caring for me so gently..
In my experience with Orthopedics Northwest the doctors and surgents as well as the other staff I’ve always been very thorough and explaining what it is you have wrong and how many options you have as well as their own personal thoughts …
I was taken seriously and not dismissed by the PA. My experience in the past several years is that medical professionals have increasing become callous to suffering and write people off if chronic pain doesn’t align perfectly with diagnostic scans. It leaves patients feeling disrespected and undignified. This was refreshing.
Been waiting over a month for them to send my referral to get shots in my back. They lied to me said I had to go through physical therapy (6 hours) first otherwise my insurance provider won’t pay for the shots. I called my insurance …
I just want to thank Dr. Greene and his staff for my a wonderful experience and very successful total hip replacement! You and your staff are not only professional in what you do, but also very kind and caring. Thank you for making me pain free! ❣️
Sadly the only place in town to go. Had appointment with DeMill on a day he didn’t come in. Saw his PA who was very nice and knowledgeable. Unfortunately it has been 3 weeks and my prescription still hasn’t been sent in. Called and left a …
I love the people here! The Doctors I have seen are great as are their assistants! They get 5 stars from me!
Reception staff is very friendly, but you have to wait forever to get checked in …