Serving customers throughout New England since 1960, the Osterman family goal has been to provide their customers with excellent service and value.
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 12PM |
| Saturday | Closed |
| Sunday | Closed |
1 Memorial Sq, Whitinsville, MA 01588
Propane, propane! Get your gas here!
They’re your propane guy
Very helpful, I enjoy being a customer.
kind, courteous, and educational!
Good customer service, timely response time!
Great customer service.
I have never used them but have heard good things.
Just a quick note to say thank you for great service and prompt response.
New customer. So far excellent customer service and good communication.
Very prompt and courteous service. Easy to deal with.
Osterman is an expert in propane distribution, both residential and commercial!
Great service. Been a customer for over 10yrs now. Never any issues.
Great service . Very professional and upfront with their proposal as well as their execution. This is one thing better left to professionals.
Great service. Competitive pricing. The only company that told me about rebates.
so far so good! prices have been great and when i call i usually speak to Jennifer, who is always more than helpful.
Good customer service from salesman, tank installer, and propane delivery, but salesman failed to mention $45 install/permit charge.
I am a new customer and i like their customer service as soon as i filled out my form someone called and explained everything to me. So far so good.
Very disappointed with price , its over 40%overpriced especially on this unprecedented time. This comp . Should help instead they make sure are added more fees in you bill. Embarrassing!!!
Very professional, kept me in the communications link at all times. Service members were friendly and answered all of our questions on the spot!
Good service, always punctual, fair price and good communication, it’s always good to negotiate with a company that cares about the customer.Thank you Jay
Just added propane for hot water. Working with Osterman was easy and straightforward. Everything happened on time, and to the schedule that was originally given.
Just started with Osterman Propane, and so far we are very happy with their customer service and rates. We’ve already had one delivery and everything seems good!!!
We just signed up for Osterman after moving into out new home and so far the experience has been Awesome, they are competitive w/ the prices in the area and so far service has been great, definitely recommend . The Nardone Household
Outstanding service. First time homeowner and Osterman employees have been great to work with from the receptionist that answers the telephone in the office to the tech that came out to my home. Thank you!
I recently moved into a new apartment and of course the tank was empty, which I didn’t realize until move in day… They went out of their way to ensure I received a delivery immediately, no questions asked, even though I was a new customer. Great customer service!
I am a new customer to Osterman Propane and could not be happier. The price was much less than competing companies and customer service was top notch. Would certainly recommend to others!
I am a new customer of Osterman and they have done everything that they promised and they did it on time. They have provided a clear explanation of how my new propane tank installation works and I am looking forward to a long relationship with them.
When service is needed they are always polite, respectful, and efficient. I’ve been an Osterman customer for many years and have always been happy.
Kind and sincere people from the repairman and customer service representatives, both are always friendly and quick with help . would recommend to anyone looking for great service and fair pricing.
Have always had good experience. We “rent” a tank from them for heating the pool, but it’s a free yearly rental so long as we fill it once per year. Service is prompt.
Osterman has been great to our company since day 1! Very pleased with their customer service, they’ve been wonderful with accommodating our needs as we rebuild our office building.
Always have a prompt delivery when needed. Had to call one time for service on the furnace and the customer service was polite, helpful, and did not seem bothered at all.
Don’t even play with this place. Local tank filler is between certifications. I called, and spoke to someone about filling 2- 100lbs talks. She said they do, and bring em down. I loaded them drive them down and was immediately confused. …
We just moved and having the gas tanks almost empty and a strange smell coming from the fireplace..a very strong gas smell…I was very worried and nervous. I called and the awesome woman I spoke with informed me that sometimes that is a …
Been an Osterman customer for decades.
Service has been good and pricing has been reasonable given the wholesale cost of propane.
We have just recently converted from Oil to Propane. We met with multiple companies, and Osterman was far and away the best. They have been responsive and professional in every step of this process. I could not be happier at this point with their service.
Prices are frequently 40 plus percent over Massachusetts average and their competitors. Prices quietly go up every fill as the season wears on so pay attention. Service is quality and prompt but prices are unfair and borderline predatory. …
We are new customers this year. I spoke on the phone with the sales rep and was told he had to come out and take a look at where our gas line was for the pool and all that. So he stated he would be there on a certain day and time. Well the …
We would like to take this opportunity to thank Osterman Gas and their entire staff for a wonderful transition in our recent project. From the gentleman that outlined and expediated the process to the office staff with courteous deligence …
Service is friendly and prompt, and even if they can’t get the delivery out right away they let you know. Brenda in Northbridge is especially great to work with. The downside is the pricing: the tank belongs to them, therefore so do I.
the most horrible customer service ever! two scheduled site visits were no shows. After staying home to meet the technician , they canceled 10 minutes before arrival time. Then after it was rescheduled AND confirmed that day at front office, technician never showed . Horriblely run company
Bought a house that had propane service for the pool. Didn’t understand the call and order process. Pauline explained everything to me and then had the manager get a delivery scheduled before the weekend even though they had already …
I switched over to propane in the fall of 2013. After calling several places, by far Osterman was the most responsive to my needs. My sales rep and service tech both answered all my questions and just did a good job in general. When …
Our gas fireplace installer referred us to John Flaherty, Osterman, to schedule & complete the gas line installation. We were hopeful of having the new fireplace operational for a 2018 Christmas party we were hosting. John ensured that …
I had a super experience with Osterman propane they showed up when they were supposed , they did what they were supposed , pretty rare these days job well done I recommend them to anyone who needs propane assistance
I have had Osterman for over 20 years. It has only been the past 10 years the company has gone so downhill. I only use the gas for the stove and dryer. I suddenly started getting charged for not using enough gas. No explanation, just got a …
Horrendous service! We purchased our home 9 months ago and have a rented tank on our yard. With NO notice (no letter in the mail or at the door, NO phone call- nothing) we came home and our line was CUT! Yup they came to our house and cut …
I would never recommend this company. My mother is being charged $164 for needing less than the minimum usage. The gas tanks are innapropiately huge for an emergency generator that might run for a few days every few years. My mother is …
We’ve been customers of Osterman Propane for five years and in two different homes. Always happy with the customer service experienced. From initial contact to installation to fuel deliveries it’s been a pleasure. Thank you Osterman Propane!
CROOKS
Osterman Propane is one of the worst in the industry. This company does what ever it wants when it wants. …
Haven’t had Osterman in over 4 years! The tank was removed and every year we get a bill for a yearly maintenance fee…. I call every year and they say it’s been taken care of you will not get a bill. Well guess what came in the mail last week….. 89.00 maintenance fee invoice. This shows how unorganized they are.
When I first considered using propane I read a number of reviews of various dealers. It was concerning, but I have to say that my experience with Osterman’s has been very positive. From the personal support in setting up the account, to …
Especially during the winter, your team/ driver ensures we have a full tank prior to the storm arriving. We never run out of propane. Also we have a long, curvy driveway and your drivers are easily able to navigate it!
Recently started using Osterman since home we purchased already had a propane tank with them. Women I spoke to over the phone was very helpful in answering all of my questions. They were able to deliver the week after I called and the rates were in line with average we researched online.
I want to thank everyone at Osterman Propane for the incredible service we received. We just moved into the area and they were helpful, kind and supportive which includes everyone from the office staff to the technical and service crew. …
Service techs were on time and courteous when they were scheduled, but the office is VERY unresponsive. Had to have a gas line moved and it took multiple phone calls to get scheduled, and then follow up was poor. By the end I had to call …
I just recently moved to Upton MA and had no prior experience with propane. The people at Osterman clearly explained how the business works and what the terms are before I selected a service provider. Similar discussions with one of their …
Great new customer experience working with Osterman. Friendly and very helpful staff from the sales rep who clearly outlined services and set expectations, to the service rep who installed the line and set the tank. The process went smoothly and as a bonus they were always on time for appointments.
This past winter I installed a propane fireplace. I did not have propane service previously. Shaun helped me to understand what I needed to do to get my service going, and though I had an installation issue with my fireplace that was …
I am a new customer with Osterman so I do not have the long term experience of some of the other customers. I can say that I was with a competitor for 15 years and it was OK, but customer service was about a 6. All of my correspondence …
I bought a new house recently and Osterman was such a huge help. The customer service representative explained how everything works to me since I did not have propane at my last house. They came out to deliver quickly and answered all my …
We are new customers and so far have been very happy with our service from Osterman Propane. They delivered very quickly and sent us a lot of great information all within a week. The customer service rep I spoke with was extremely helpful. We look forward to many more years of business with Osterman.
Great company! Highly recommend this company! We needed a kitchen stove hooked up, and the quote given to us by Osterman was so much more reasonable than other quotes we received. Osterman took care of everything, including the permit. …
We recently moved into a house that had an Osterman tank already installed. So far they have been a pleasure to work with. Their rates are comparable to other companies in the area, and they did NOT charge us to restart service even though technically we are a new customer! We’re very happy so far.
I’ve been a customer of Osterman propane for several years. I have automatic delivery and there is an electronic device on my tank which notifies Osterman when I am running low. I came home today to find the tanks empty. I called Osterman …
My wife and I moved into our house in CT over the winter and realized our propane tank was empty and saw that it was owned by Osterman. I called them on a Monday and told them we were in a bind and needed to get a contract and service ASAP. …
I was extremely happy after meeting with the sales rep from Osterman Propane. I recently bought a house and converted the heating system from oil to propane. I contacted & made appointments with 3 different propane companies in my area. The …
I am a new customer with Osterman Propane after adding a whole house generator that will operate on propane. I began with the Sales staff, who was very responsive to me, responding to me immediately, which included an on site inspection, …
Very positive experience with Osterman Propane. Osterman provided the best pricing for a new installation and promptly scheduled the work, required inspections and appliance hook-up, and made the first delivery to fill the tank. …
Extortion at it’s finest! I’ve been a customer since 2012. Spent thousands more because I do not “own” the tank and do not meet a gallon level. I did some price comparisons. I could have bought three tanks with the rates I’ve been paying. …
Ripoff!! Been a customer since I bought my home in 2015. Apparently I don’t use enough to give me a fair price? Today its $6/gallon for me? Average right now is 2.75 – 3.75 in mass. I’ve finally had enough and called around. The savings alone buys me a new tank! Goodbye Osterman! Stay clear of this company!
The worst customer service I have ever had. I have purchased from Osterman before they were sold for years and never had an issue. I informed them over a year ago that I would no longer be purchasing propane from them as I had found a …
Very pleased to see the Osterman Propane truck today. I’d planned to call them in the next few days to request a refill, but they had done a great job estimating our usage saving me a call. Our entire experience with Osterman from their …
I’ve been with this company since purchasing our home in 2016. Customer service has been very good since the beginning. Prices have been reasonable, given the current price of Propane. Our duplex had a recent emergent situation to which …