Overlake is an award-winning, nonprofit, independently operated regional health system headquartered in Bellevue, WA. We invite you to explore … See more
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1035 116th Ave Ne, Bellevue, WA 98004
Excellent staff , very caring ! 😊 …
You can get sick of their service .
RUDE receptionist on the hospital main line!!!
It was great! Such nice nurses 🥰 …
Good
Great staff they been taking good care of me since 1/23
You held a vaccine lottery for rich donors? Absolutely disgusting!!!!
Soooooo unprofessional.
I have no words.
Very bad 👎 …
Reciptionist in icu is so nice.
Helped me to drop the package .
Try to avoid if you can
The staff tried to kill my friend when she wad a patient there.
Horrible place stay Away you’re better off going to Seattle nurses Administration have no professional bone in them
Roger Midgett is a wonderful Mental Health clinician. Food and treatment was amazing. Thank you for your assistance.
Misdiagnosed a few family members here…always rude and think you’re crazy if you say you’re sick or have pain somewhere…. My mom went for breathing problems and severe bloating and night sweats …gave her allergy meds and told her to …
I cannot say enough, to express the goodnesd about them, in so many ways!!!
The people actually care here. Very well managed.
Staff is super friendly and took great care of me during my exam!
A place to feel safe and taken care of when you need it!
Great care, nice rooms, lousy food.
Good parking, easy access to hospital.
Recently had open heart surgery at Overlake. What started as a fun day playing golf at Redmond Ridge, ended up being a stressed out afternoon and evening for my friends and family as I underwent a 7 hour procedure. Fortunately, the team …
I’ve come here for emergencies ever since I was a little kid.
Staff is wonderful, cleanliness not so much.
Got a circumcision here. Will never look back.
Good staff. Very friendly and work very fast!
Signage from East Lk. Sammamish Pkwy is non-existent, so you have to know it’s behind Bartell’s. Once there, the facilities and staff are excellent. Wait time was very short – they called us in before I had my daughter’s paperwork filled out.
They didn’t care for me in the right way. They just sent me home with some meds
Was in the inpatient hospital a few months ago near easter & could not have gotten a greater first time experience. All the staff I had was so nice not sure all of their names but I know a few was rachel,carrie, & rousana.. I appreciated …
an angel by the name of julie warren was born here how than can it mot be a great and amazing place
I wouldn’t be alive today if it wasn’t for this hospital. Born premature in 1983.
I went to Urgent Care last night for a very painful sore throat. From the moment I walked in everyone was compassionate and kind. The receptionist was very sweet and helpful. I didn’t even put down my purse to sit down when the very caring …
Our family has spent the better part of 5 weeks here in/out with my aging mother’s issues. So we have witnessed many roles/procedures administered on all shifts. …
Only one nurse has actually helped me. The others just disapear.
Shady billing practices. Never called or sent bills to the address provided. Charged me 2 room fees for the same visit. Called billing to clear up and when informed they would investigate and get back to me they sent to collections 3 days …
I recently had back surgery suffering from a herniated disc that was compressing my sciatic nerve and putting me in the worst pain of my life. FRANK BISHOP was incredible and professional. I was up walking the day after and 2 weeks later I …
I thought being “Overlake” in Bellevue I would have OPTIMAL CARE, doctors and medical treatment. It was the opposite. The worst experience with my medical care and with uncaring medical staff, the building was OK – the billing dept is …
Life saver…son had emergency surgery and we live 300 miles away.. Love this program. Aces to Dr Stoll and the Overlake Hospital nurses on 3 floor and preop. With all the gratitude respect and Love in my heart Thank You from A real mom Cindie Nunley of Walla Walla WA.
Great doctors, nurses, patient relations staff.
Was in the cardiac wing for an ablation with Dr. Rodrigues. Everyone at Overlake was completely great! Dr. Rodrigues’ team was amazing… very kind, answered all of my questions and even played the best funk playlist! …
Another review by an EMT who has seen hundreds of patients in the er and the inpatient facilities. this is an acceptable hospital, very pretty, average staff (no mean nurses, but nothing special either) crap food, tiny ED, the only problems …
15 months ago I had a heart attack at 1:00 AM and was taken to Overlake by the EMTs. 30 minutes after calling 911, I was in the Cath lab being prepped for a stent. Response from the EMTs, coordination with Overlake staff and …
YOUR PATIENT PORTAL IS A JOKE! THE ONLY CORRECT INFORMATION ARE THE BILLINGS! FURTHERMORE, WE HAVE TO CALL TECH SUPPORT TO RESTART THE PORTAL AFTER EVERY VISIT!
😠😤😵🙄😷 …
Very pleased with the process. Doctor explained everything in terms anyone could understand.
They birthed my daughter here and did great
My wife was scheduled for delivery induction today but she was put on hold despite being 41 weeks and 2 days pregnant, overlake doesn’t have a proper management system for the already scheduled patients. Consider other options before opting for this ill-equipped and pathetically managed hospital.
I had surgery here and I was treated wonderfully.
Excellent from parking to exiting. So organized. So well done. Just and amazing relief. Thank you, thank you, thank you
Unfortunately I’ve had 3 kids get very sick over the past two weeks resulting in visits to both Swedish in Redmond and Overlake in Bellevue. At Overlake the care they gave made sense, and they limited the treatment to emergency care and …
I wanna thank Janie for her kindness and being professional.
What a joke. The receptionist has a wad of gum in her mouth and turns away as she asks me questions. SO I have to keep going “huh” like an idiot to get her to repeat.
DO NOT ALLOW THEM TO USE AN AUTOMATIC BP on you. They are torcher machines.
I was on 4East and the care was fantastic! They honored my wish NOT. To allow the automated BP and do it by hand. …
Worse hospital to have a sick or dying family member
Had a very pleasant stay and have received lots of helpful information.
Wife was moaning in pain in ER bed, wretching with nausea, nurse just closed the door. Waited 2 hours to see doctor. The doctor finally ordered meds but nurses ignored order for 45 min, said “we’re very busy”. While waiting, I counted 3 …
Both of my kids were born at Overlake Hospital and the experience was great both times.
Number 1 ER in the morning. But a busy place in the noon. There is a lot of noise however so not a good place to stay for long time cause you will go crazy.
Wow this hospital they care 100% the respect you and care very professional.
Do you like waiting 9 hours for a doctor? Do you like hearing people screaming pain and agony? Do you like the the stench of newly erupted feces? If you answered yes, then this is the hospital for you. Introducing Overlake hospital in …
The ultrasound staff went out of there way to be kind and to help me have a good scheduling and in office experience. The technician, Lisa, was knowledgeable and personable, such a pleasure to deal with someone who excels at and enjoys their job.
Great Hospital and very professional medical staff
ER gets 1 star.
I’d give ER 5 negative stars if i could. …
Absolutely disgusting Seattle hillbillies. They missed vital info on testing and doctors here at home found it instantly and said Seattle/Bellevue should’ve figured out what was wrong initially. Now I’m sick due to the ppl of Washingtons incompetence!!!
We had our 3 kids here and the care was great from 2001-2009. In 2015 a week over due our doctor scheduled an appointment an a Monday at 6 am we arrived at 5 am an hr before our appointment due to my wife bleeding and 1 cm dilated at noon …
Best nurses ever…. chi chi… and amrit and their techs took extra special care of me ok forever greatfuly for them… thank you
Was misdiagnosed, billing errors galore. This hospital needs to be investigated by the State Insurance Commissioner. I wrote 4 times, called 4 times, etc. Nobody has the ability to fix anything nor do anything. Exceptionally frustrating.
My mom and I spent the last 5 days of my grandmother’s (her mother) life with her here. The staff of 4 East were fantastic! They were courteous to our wishes, left us alone unless we needed something, brought us snacks and food for free and …
Customer service is terrible. They have no follow through. They say one thing and good luck if it happens. I remember years ago. They were great. Now no.
Long ER waits, NO RESOLUTION.. I’ve had a bloody nose spring up from post surgery issue. I was there for 5 hours gushing blood. Nothing the physician tried worked. Released me even though still bleeding, and said call your surgery doctor for an appt.
Shame on you. There’s essential workers and vulnerable folks who needed that vaccine more than those rich donors.
At ER and they can’t do any test on me until they get a blood sample. Waited 1.5 hour for someone to stop by and draw my blood. Now they are saying it’s contaminated so they have to do it again. So have to wait again… been waiting for a …
Surgeon/doctor was awesome, but the nurses were subpar (and that is being polite). They didn’t follow doctors instructions and pain management was a total disgrace. The nurses were not companionate and were argumentative. No wheelchairs at …
The birth center at Overlake has limited beds. We waited 2 hours to get our room. We were allowed to stay for 48 hours but the nurse rushed to kick us out in the morning the 2nd day. It was a poor experience. I would not recommend this birth center.
ER patient, stayed there till late and no more bus access to go home. No taxi provided, really?!?! Had to walk home after got out of ER, nice one! Other hospitals, we don’t even have to ask for taxi service, it’s provided, included, …
They do not value others time especially at there laboratory services. I had my labs scheduled 1 month in advance and a day before my appointment they called and said they do not have the authorization from my insurance. When I called my …
they should change the attitude the receptionists are very bad with Latin people
Zero star if I can. This hospital is really really bad — they sent my bill to collection service instead of my address — just live several hundred feet away…
Doctors are good, administration is bad. They nickel and dime you. Patients have to pay for parking and it starts at $4. It’s absurd to charge for an hour of parking when customers are paying hundreds or thousands of dollars. …
Horrible behavior health services. Do not bring your loved ones here.
nurses are amazing, people there care for your health, doctors know what they are doing.
Really tired of the high percentage of rude staff at Overlake Hospital. No reason justifies the condescending and overtly rude treatment.
They took very good care of me while I was there
Awesome Hospital very nice people good doctors nurses
If I could give this hospital zero stars I would. My wife went in for a breathing problem and they ran testing which they insisted they would find something wrong, after the testing they had no answers for why her breathing was so bad. Mind …
I would give a 0 if I could. They forgot a little law called “EMTLA ” and neglected to have an MD assess my wounds. Too bad I forgot to mention I’m a nurse.
Surprisingly my post-operative stay felt like being in a 5-star hotel with 5-star service – I am grateful for all of your caring and expertise!
This is a huge shout out to the doctors and nurses of the Overlake Hospital ICU. No one likes to be hospitalized but I feel blessed to have landed at OverLake ICU. Special thanks to Dr. Fan, Dr. Gooch, Dr. Lin and to my ICU nurses Kerry, …
A racist hospital. If your of a different color you’ll see how much there in a rush to get you out the front door . And they treat you like your your second class or a class below them . The doctor talk to with 0 empothy …
This hospital is the worst hospital I have ever seen. Here are the reasons:
1) My brother had ENT surgery and after the procedure, no body updated the family for the result. When we called the hospital and talked to the nurses, they all …
About a month ago, I was wheel-chaired over to Overlake Hospital from Group Health Urgent Care (across the street) for emergency surgery to have my appendix removed. The staff was friendly, caring, and comforting. My surgeon and …
Mother in law 87 yr old fell and broke her hip. Went to ER at Overlake. Sat for hours before being seen. They admit her finally, MRI next morning they kept telling my very patient sister in law they would have the results in 2 hours. Over …
Doesn’t give updates or let my family know my parent went in for surgery unacceptable
Overall very bad experience bringing a baby to the Overlake ER, even though the doctor was nice, everyone else are pretty unfriendly ☹️
Went to the hospital yesterday with my 6 year old due to his fractured elbow with severe pain 🙁 …
My experince at Overlake has been pretty good. Facilities are pretty decent, I had a family member who had surgery and we had a great experince. A suggestion for improving my rating would be more medical staff as their seems to be a shortage.
This hospital is a #1 hospital. From. Dr. Gupta’s surgery team, to ALL the nursing staff on the 5th floor South. They made sure everything was done right, and that I was comfortable every step of the way. …
Overlake Hospital occupies one of those (very few) unforgettable places in my heart and mind. My gravely ill husband was in its care, off and on, for five years and I had surgery there on one occasion. I live in Australia, but to this …
Awful hospital. Calls patients fakes and liars. Doesn’t observe religious restrictions. Jyst terrible. Filled with self righteous, self entitled fools
Great Drs great care and compassionate! Knee replacement by Dr. Brent Anderson superior! Outstanding all the way thru, I am a huge fan! He cares and he is the one of the best! I lucky my Dr. Referred me to him. Staff was amazing, care was beyond what I expected. Real caring people there!
The intake number for the inpatient unit hung up on me for trying to ask a Hippa question. She was assuming that I was asking crisis questions and simple ignored what I said and rude while doing so. Not to mention that their main hospital …
My wife was delivered the baby in December 2017. She received excellent care and treatment.The nursing staff are awesome, especially thanks to Janet,Heather,Shelly and vishaka and thanks to Dr.graham,Dr.werner and Dr.Haines. But i am …
Waisted 2 weeks of my time and cancelled my appointment on the day of the actual appointment because they were to lazy to check earlier that this hospital is out of network on my insurance.
Billings nightmare. Had open heart surgery, got 50 bills, white waiting for insurance explanation of benefits they sent me to collections for $40 .
The doctors may like you but the billing department hates you.
I went to their emergency room for an issue I had in my kidneys. I had a sever pain when I got there. they send me to a room but no showed up for 45 minutes and then dr showed up with zero help. They kept me for 2 hours with no help. Dr …
Ended up here in an emergency situation and will be eternally grateful to the staff for saving my life. Everyone I encountered was so, so kind and caring. In particular I will never forget my emergency room nurses Bill and Randall for their attentive care, kind words, and gentle humor in what was the worst hours of my life thus far.
Thank you for the wonderful care and service to all the ER Staff and ICU Staff for taking care of my mother excellent service, thank you for your patience and kindness and loving care. …
I delivered my baby at Overlake Hospital in 2017. The L&D nurses were AMAZING! They were patient, understanding, and provided excellent patient care. I highly recommend this hospital!
The nurse on West 4th floor went through my husband belonging and won’t give it to him smh…
I went to their emergency room for an issue I had in my kidneys. I had a sever pain when I got there. they send me to a room but no one showed up for 45 minutes and then Dr showed up with zero help. They kept me for 2 hours with no help. Dr …
Never returned my calls. After a month of trying I never was able to make an appointment.
I was a Travel nurse here and found the staff, management, and doctors to be superior, and they provided their patients with top care
Had to visit Child Birth Center, everything was superb. They were well organized and almost on time and kept me informed about everything. Deducting 1 points for the small room and small and uncomfortable bed for the companion.
I had my baby here in April, and the staff were wonderful. I feel bad because I forgot the names of the anesthesiologist, but they were great and appreciate them for all their help. The nurse in the OB who’s name is Amanda, was excellent!
Good facility when you need them. Patient food excellent. Public food marginal, at best!!
The doctor knew absolutely nothing about my medical problem, said I was fine. A half hour into my visit, doctor came back in (after probably doing the same web md search I did before I came in) said it could be a serious problem. Sent me to …
Okay so be careful with this hospital it’s sad because I went in for nerves pain and this doctor prescribed me this medication called gabapentin like why would you prescribe someone that I’m pretty sure that she only had four years in …
Had the best experience i could possibly expect with having to go into the Emergency Room :/ but was treated quickly and respectfully. They even allowed me to have my small dog in my room with me. All the doctors and staff members were …
They saved my life . I would say that’s an wonderful and good hospital! Dr. Copland is the best!
We’re lucky to have such a great facility on the Eastside. Convenient and provides a full range of services. Experiences with L&D, ER, and clinics have all been positive. The café is great too!
State of the art equipment and incredible cardiology team. They helped my dad when he had a heart attack and he was in and out of surgery to put in a stent in less than 2 hrs.
Very thankful for Penny and staff at overlake after my back surgery they were willing to help me out with financial assistance and it was a tremendous blessing as I’ve been on and off work with back pain. Thx again
They treated my girlfriend very well she received excellent care. Doctors and surgeon went extra mile. Treated her with complete professionalism. Compared to other hospitals with how you are treated with addiction issues. Thank you overlake staff.
Is the best hospital in the country and have the best doctor,i love all my doctor cardiologist,internal medicine,gastroenterologist,they threa me very well,THANKS YOU FOR CARING!
Not good ,
I was here 3 times with severe abdominal pain and they cannot find anything, after one month another primary doctors sending me to h.pylory breath test it was …
We like Overlake… most of our medical providers are here. Recommend the facility and staff.
This clinic is only good for well visits. This past week, I have been trying to get an appointment for flu like symptoms. They claim there are same day appointments that one can reserve by calling in at 7:30 am. The phones are never …
If I could put zero stars I would they make you wait hours in the waiting room even if your before other people they will take in others before you this is ridiculous my spouse was in so much pain and even mentioned multiple times he was in …
Worse medical staff I Have ever dealt with. My surgeon was amazing, EVERYONE else completely unprofessional and made me feel worse than dirt for having severe health issues at my age.
Awful experience with multiple Overlake staff trying to setup prenatal care and plan for labor and delivery. 0/10 would not recommend.
My mother was in the hospital from a rollover car accident with contusions to her face, wasn’t able to move neck, hand or foot with bruising all over and could barely even walk.. within 3 hours she was out of the hospital with no neck …
I came to overlake with my fiancé whom was bitten by a dog, arriving at 10:02 checked in moments after other came to check in, here now 11:31pm we have yet to be seen.. customer service was horrible they definitely need more training.
Just spent 3 days in the icu for head trauma and let me tell you this is the best hospital . The staff are the sweetest and most caring organized group of people. No confusion in who was taking care of me or what was going on with me. I …
Professional and caring staff! Great hospital! My surgery felt like VIP service, great care!
We had our baby on May 10th. We had the most amazing experience. The nurses were wonderful! We had Elsa and Angela. They were compassionate, helpful, attentive, and knowledgeable. We couldn’t have asked for a better birth experience. I …
The staff are not welcoming they don’t want you there the Receptionist at 10:55 on December 3, 2021 hung up in my face I asked to be transferred to the ER after she said there was no nurse to consult me she said no that she wouldn’t …
My grandmother got to hospital, 4 hour wait and still have not seen by the doctor. Stuff seems nice but no one knows what’s going on. Nurce asking me if she would be OK to go home…. I would think that Doctor should tell me if she is ok or need to stay.
Came in with severe vomiting issues. Sat in the lobby for 2 hours dry heaving into a bag (meaning I was constantly having to take my mask off in a room with other people, but the bathrooms had notes not to use them) finally get pulled into …
I think this is one of the few hospitals that treat people they way they need to be-they’re professional, and also compassionate, and they care about their jobs. I guess there’s a standard that I don’t see in other area hospitals. …
manager was nice, staff under qualified, tried to send me out without crutches when i could not walk. please train staff better.
Went to this hospital since I was a little girl and because of hippa reasons and the disrespect and lies a shelter gave this facility and because they took their side over mine when im the patient and without checking first and listening to my side I will never go back to this hospital… ZERO ZERO RESPECT FOR THIS HOSPITAL.
Wife gave birth here. 10/10!! This hospital is so caring, great staff!! Excellent service!! I recommend having your kids here!
Scrolled over there for a quick trip to the ER after a fall, had a great experience, was in and out with minimal hassle. Very nice people who were fun to chat with & obviously cared about patching me up and getting me on my way. While I hope I don’t have to go back anytime soon, I’m comforted to know they’re nearby.
This place is the cleanest, most efficient, non-profit hospital, can’t say enough good things about it. They cut my medical bill by 85% when I applied for medical assistance, I highly recommend weighing your options with their staff if you …
Wow..like a 4 star resort. I had a hip replacement. Stayed only one night. Exellent staff. Everyone friendly, helpful, fast service..food selection amazing. Very quiet…almost wanted to stay it was so nice…was very well taken care of.
The admitting staff was great. Got me right into triage and the nurses there were also great. Everyone was so friendly and kind. The facility is very clean and pretty. The food is very yummy and they even let dad have a meal. I’ve had three babies here and always had an awesome experience!
Just had surgery yesterday – went smoothly even though I required more correction than we originally thought. Dr. El-Ghazzawy was attentive gathering pertinent information. & getting the surgery done. The nurses were well organized, and …
This hospital and medical center has taken great care of my mother since her stroke. I really appreciate the many talented doctors who work here.
I was hospitalized for 5 days. Its a beautiful hospital. The food was prepared fresh by a chef according to what we requested from a menue. They had food for people with swallowing issues. I ate better than i do at home. The staff were friendly and knowledgeable. It was a pleasant experience.
I was born here 61 years ago it’s gotten pretty big and confusing to find places
Best emergency experience I’ve had. The Doctors here are very professional and really listened to everything I was saying. They also answered every questions I had regardless of how silly they might have been. Very satisfied with the care I’ve received. Thank you Dr. Trione
Had an inpatient stay there after surgery, was treated very well. The folks in admitting, nurses, doctors and medical techs were all wonderful. I would go back here again if necessary.
I will highly recommend everyone to avoid this hospital and its affiliated clinics by all means. The doctors are mediocre at best and the medical assistants are incompetent on their best days.
Had a bradycardic heartbeat, went to the cardiologist turned out to be nothing, got a bill 2 months later for 164.00 dollars, paid the bill, got a bill 2 months after that for 1551.00. no apparent explanation although they assigned an additional 2811.00 to my bill a month after I paid my bill. how is this legal
My advice is to avoid this place for normal delivery, they look like the money making machine to me, in my case baby head was up that was successfully turned it down and normal delivery was possible but doctor just asked me whether they …
My friend was going to get an important medicine in very short supply, but these people decided their rich donors are more important so they invited those instead. If you need a kidney one day, make sure you donate a ton of money because they can give it to a rich person instead.
Delivered 4/5 of my babies here (with my midwife Lori from overlake obgyn) & they were all great stays. There are many great things about their birth center. It may not look like much at first & may seem small but for the great care you …
Went to ENT Specialty Clinic in the Pavillion. Receptionist was great; personable and helpful (prepare to fill out lengthy forms.) Medical assistants did their jobs; BP, weight, why are you here questions, then the doctor. He entered the …
Hugely convenient to have everything in one building.
Place is packedddd. Pretty covid conscious and clean though. Screening at every entry point. Masks required. Staff is kind, experienced, and knowledgeable. Parking in pretty easy and the walk to the hospital from the parking structure is …
Delivered all 4 of my babies here with the same amazing Dr & two of the best labor/delivery nurses on the planet. They had a great delivery center last time that I birthed there. …
The worst hospital experience which i have experienced in my whole life, was wAiting 5-6 hours and i came to ask what is the another eta time to get in they said it might take up to another 6-7 hours. They were able to say- hey come after 10 hours without saying it might take another 30 mins and made me wait for no reason.
Never take your loved ones to the ER at Overlake. They are bunch of scamming, lying, careless robots who would do anything to get you committed for days. They are growing in every direction uncontrollably, because they know how to …
I have been a patient of Overlake for over 20 years. I am impressed by everyone who works at Overlake from the physicians, nurses, and technologists. Everyone puts in 100% for their patients. I was a patient on 1/29/2021 and I would like to …
I and my family visited for annual health checkup. Once we completed primary care, doctor recommended additional check for my family. While making those additional checkup they said it is covered under Cigna insurance and we don’t need to …
Through two visits to different departments in Overlake Hospital I was received by a very friendly staff and deep understanding physicians who dealt with me as the private doctor treats his own personal sick client. I received excellent …
Our daughter was born here. We had a great experience. Facilities are top notch. Nurses and Doctors were attentive and caring. No complaints.
Incompetence rules the day. My father was given 1st dose of vaccine, but no guidance at all about signing up for the second dose. He was just told “well just sign up online”. Of course there are no slots available at all. There is no one to …
they failed to change my bandages on grafts, rotted off the back of my calf. took an average of almost an hour to respond to nurse request button. botched the second operation, killed my foot. now at harborview awaiting amputation, went …
My daughter was very sick and went to the ER 3+ times. She had acute Bronchitis. They would give her a breathing treatment and send her home. She was never stable because she kept coming back because she could not breathe. In fact the ER …
Husband came in for a minor car accident they got us in very quick and staff went above and beyond they were professional and very attentive friendly and made sure to answer all questions the receptionist up front didn’t catch her name she was super nice and very helpful to us I definitely appreciate the care they gave my husband
They do not deserve even one star. My daughter can be a handful but what they did was criminal. A few years ago my adult daughter had surgery and they brought her up to her room. She stayed a couple of days. They over medicated her in …
First time visit, had to have emergency surgery. Surgery staff and night shift were amazing. Day shift needs to learn from night shift. It was night and day. Would never go back due to the horrible nurses on day shift. Just horrible
I was 8 min late and they insist that I should reschedule it. They don’t follow the rule they’ve written by themselves.
Restrained my girlfriend against her will for throwing her glasses to the ground, nearly broke her thumb with excessive force, and then injected her with a powerful sedative against her will while she cried. there lucky I didnt walk out in cuffs. never go here.
I wish I could give it NEGATIVE RATINGS.. I had 3 hours of my life wasted just to leave with more questions than answers. I was being treated like some addict that came in looking for meds.. no I’ve been feeling sick for over a month but I …
They took such great care of me!! The staff and people in there were just so lovely!! And the group therapy sessions were so helpful too, I learned so many great skills to incorporate into my life! I’m so so grateful and highly recommend …
The some of the nurses who were looking after my mom, didn’t bring her food when she asked for it, multiple times..all because she didnt want a shot in her stomach that she didnt know about, and wanted to verify what that shot was -with a …
If the person you love is in ICU and you would like informative staff and wish to speak to an actual Doctor, it would probably be easier to schedule an appointment with God. …
I went into Overlake ER with terrible pain in my hip radiating down my leg. I had an MRI and they didn’t see anything sinister so they sent me home with a prescription for physical therapy. One month later and the pain unbearable, unable to …
My 79 year old mother had a 5:30 surgery check in. We arrived and entered the parking garage that has enough height for vans, and the gate closed behind us. It turns out there is NO EXIT from this garage, a clear violation of State fire …
I went in for an emergency appendectomy yesterday, and everyone from Ree, Kyle, Carlee, Dr Kim, Dr Bennet, Dr Benning, Rhoda, Carlee, Natalie, Kristin, Mindy, Brianna, were flat out awesome! Many of them said to me before leaving me, “Hope …
Rude and unprofessional nurse receptionist. Her attitude in emergency reception desk was not appropriate.
I love going here as everyone is very competent and friendly. I saw Dr. Johnathon Harper….a wonderful doctor and surgeon…I highly recommend him to anyone with kidney problems.
I supposed to have an appointment today and l already took my appointment a month a ago and few hours before my appointment they called telling me that the appointment is canceled by a rude way
I went to the emergency room with vertigo symptoms the emergency crew were fast efficient and precise. I am happy to have been attended by this competent team. I recommend the Overlake Hospital as a safe and trusting place for all who need a good care.
My brother’s care was atrocious with patients screaming in the background at all hours. As stated in previous reviews, one should never leave patient if possible. He died a few months later from sepsis because they had no plan to attack …
I wouldn’t recommend them, they don’t listen to their patients. They only care about billable hours and making you come back to their office when you continue to have the problem. They shouldn’t be practicing medicine, the doctor even …
My husband went to the ER on Wednesday night because he was experiencing bad abdominal pain with a rash. They told him he will more likely be out of the hospital without knowing what was happening, they did a CT scan and once they ruled out …
great hospital! went here for appendicitis at 3am and all the doctors and nurses were very kind and treated me with respect that i’ve never gotten from another hospital. they went above and beyond, even sent me a card thanking me for …
I am saddened to hear some of these reviews from patients who had such horrific experiences at Overlake hospital. I worked at Overlake and I do admit it was several years ago. But I still bothered with how that hospital treats it’s nurses …
ER needs process improvements.
By definition, people coming to ER have an emergency situation and often are in pain. You’d think stuff knew how accommodate. …
I came in here on January 27th for aortic valve replacement surgery and was understandably nervous but everyone from Doctor Nelson and his surgical team to the nurses on the floor have been wonderful. I could not have asked for better care …
If you want to die, be sure to go to this hospital. I was very ill tonight. I was only in line for two hours. After that,she told me that I should be in line for another 6 hours because they do not have a bed. Wait for hours in emergency …
Polite and kind staffs, they care about you and do their best to help you. We should always understand they are working hard
If I could rate this terrible place 0 stars I would. I understand your understaffed and tired and I work a lot of 16 hour shifts about 4 to 5 16 hour shifts a week with terrible people but I stay positive. The entire time my dad was …
Hospital construction delayed arrival, so they cancelled my appointment and next available appointment is 4 weeks away (with any doctor)!?! Horrible. …
Something is severely wrong with the woman secretary for the Emergency department. Today, 11/18/21 her response to me probing for more info on how to get in contact with my loved one was to gaslight me into feeling like I shouldn’t even be …
Very bad experience.
Very rude attitude from some employees especially the one who was screening for covid on the outpatient surgery entrance. …
To whom it may concern,
The real truth about Overlake Hospital. My dad recently almost died from having …
My wife stayed here before and after the birth of my son, and my son is currently there in NICU. …
Fantastic healthcare system and hospital! A special thanks to Allysa and Trini in admitting, Roger for guiding us to where we needed to go, Anastasia the PCT, Kay the pre-surgical nurse, nurses Kelly B. and Rhonda, Marina and Yvette in the …
Had my son at this hospital and it went well. From admittance to birth, everything was terrific. After birth, everything went down hill rapidly. After giving birth, the care provided postpartum was simply appalling. …
I am so appreciative of Overlake. I have had 4 surgeries there in the last 10 months and I will have 1 more next month. I have felt cared for and in good hands during each procedure. In comparison to another large hospital in the area, I …
Dr. J. Michel
Interventional Radiology
09/21 Patient …
I had stroke symptoms (later determined to be a mild stroke requiring bypass) and Overlake depriorized me in the waiting room. Left and went to Swedish, glad I did. Will never go back to Overlake for anything.
I was trying to go to an urgent care when I popped a rib and was told they didn’t take Premera and they directed me to the ER (Which was in the same building), and they could take care of me. I freaked out when I was there asking if they …
Nurses and Doc were okay, but was not discharged with proper paperwork and when I called in to try and get the paperwork. The receptionist was extremely rude and dismissive.
Brought my wife to ER this evening. The intake person at the left of the desk as you enter was very short and disrespectful to my wife, asking be questions rapidly without patience in waiting for a response. She didn’t speak loud enough to …
Two times we visited and got the same doctor. Luckily. John Tanner, MD Is one of the most attentive, calm and patient doctors I have ever come across. …
Refused to perform the blood work that was my entire reason for going there. Left the largest blood draw bruising I’ve ever had from the other blood work they offered.
I was in 3 times in 3 months due to a stroke. Everyone who attended to me was absolutely fantastic!. From my doctors to the cleaning staff everyone was kind and caring. Of course I was apprehensive at my first visit, but by the time of my second and third visits I wasn’t worried at all!
This is such a great hospital. They’re kind and professional through and through. I think they accept most insurance and the wait times year-round are reasonable
Very happy with the care I have received. I’ve never had to stay in a hospital before. The staff here is very attentive, friendly and knowledgeable. I first went to ER and they were nice too, then to the hospital for a neurologist. The food …
A big thanks to NICU team for providing great care and support to our baby Vamika. We will always be grateful to you all. Thank you so much 🙏🙏🙏 …
This place was clean and inviting. Lots of parking places and great location right next to the freeway. They had vending machines, and lobby rooms with a fire place, charging ports, complementary coffee machine and gift shops. Their …
I broke 7 ribs and couldn’t walk when they wheeled me in. I was out two days later. The staff is excellent, friendly, and professional. I highly recommend the Ruben. Thank you!
I went to Zoomcare do not trust them either for a simple xray and ultrasound and waited over 3 hours after being sent staff were ordering food on their phones and rude not givinf updates or estimates of times laughing and not taking anyones time into consideration
I came into the ER for a severe asthma attack that led to bronchitis I believe. I was treated so kindly from the very beginning. They took into account my autism and my severe phobia of needles. The team of nurses and doctors took really …
This place actually cared about me as a person, they treated me like a person. every person who walked in the room was caring and attentive and knowledgeable. they went out of their way to find out what was going on and fix it. I don’t …
I had an car accident I had very pain because I had very bad accident and when ever I went in emergency I waited more than 2 hours, for this hospital you are alive or not doesn’t matter. No body care you. No responsibility. I said I had an …
Overlake Hospital (ER) is top notch! I expected an all day visit and was in and out (in a very busy ER) in less than a few hours. I had a couple of scans and blood drawn in two arms (which is a high anxiety procedure for some reason), but …
ER is helpful if you’re visibly wounded. Nurses actually listen so that’s nice. But the doctors don’t care, I expressed concern about my health and instead of running new tests, they run the same tests then diagnose me with anxiety. Luckily …
Compassionate and comprehensive care always! I’ve lived all over WA and I always come here no matter where I live if I need ER care. Recently I was seen and my Dr was especially phenomenal and I had to leave a special review mentioning her. …
Facility is nice and always maintained very hygienic. I think parking is free for first 90 minutes. Appointment generally takes about 2 weeks. Our Neurologist was nice and takes time to find what’s going on and provide treatment. Overall we have a positive opinion.
Medical emergency landed me at this amazing hospital! From the emergency front desk, sign-in rep, then nurses and doctor. All were very attentive and caring. Then my 4th floor nurses and assistants, doctors and surgeons, All great! I am recuperating at home because of them! Thank you!
I was at Overlake Hospital 5/6 days agowhere I had the worst treatments I have ever had I’ve been going there since I was 16 this time it was the worst time I was told that I diabetes that I needed to be admitted I had a nurse punch me in …
Reception at ER is rude. Waiting in the room for hours only get you some pain relievers, and I’m expecting a huge bill for this useless visit, while still suffering from the symptoms the doctor and nurse told me would go away in days. -10/10. Will never visit for the rest of my life.
I had an outpatient surgery and had a great experience w the full team of doctors and nurses. I felt very comfortable and cared for!
Just had open heart surgery here. I have never been treated so professionally or competently by a medical facility. No one wants to be in the hospital but if you have to- this is the place.
Thank you Overlake!
Dr Christy Chan was my doctor for a while and I really liked her until I basically got abandoned with all the medication’s that I’m on. …
Seems like this hospital cares more about their rules than they do dying patients. First of all the nurses are immature and inexperienced for the most part. Half of them have no idea what’s going on with any individual patient at any given …
walked in and had the most horrible experience with the front desk woman named Jessica. She was incredibly rude and disrespectful. The main issue was the fact that it was an emergency and she had no problem with continuing to be very rude and purposely not helpful one bit. I would never bring anyone to this hospital!
Overlake ED released my partner when they were going through a memtal health crisis, took them to Swedish and was promptly admitted. Overlake does not care about mental health, Claudia the Social Worker did not take our concerns seriously and said there was no reason for them to be there. DO BETTER!
The food here is just beyond awesome! And the price for guests is super cheap! It makes our stay here even more pleasant. I wish they open a food truck or dining business.
01/28/2023
Awful experience from first admittance. I was seeking help for a unwell disabled family member. The MALE charge nurse and medical assistant are the most …
I visited ER (Bradford Kilcline, MD) after about two weeks after I was involved in a heavy car accident. I got shocked when he asked me is that because of claiming your insurance benefits?! That was so rude and nasty question and I didn’t …
They are still forcing PREGNANT women to wear masks. I think all doctors in the area are. You don’t need a PHD to know that wearing a mask will increase the carbon monoxide levels in your blood which reduces the amount of oxygen your baby …
I went to the Overlake ER one night with a severely swollen ankle after taking a fall at Marymoor Park, since it was the closest facility. I was in quite a bit of pain, but having been to other ERs in the region, I was impressed by how …
Me and my woman just had our first child together, and we are very appreciative of the service and care provided to us by the kaiser and over lake staff. Big shout-out to the staff in labor & delivery; Rebecca Victoria and the midwife C. …
TERRIBLY organized building. I’ve been to a handful of hospitals, most of them are more difficult to navigate than they need to be, including this one. …
I spent approximately a week in the PCU. The care I received was outstanding. They are truly people who love what they do. All who take care of me were great. But would like to give a extra thanks to Ody. Outstanding young man. He truly enjoys what he does and it shines
I have a great experience at Overlake hospital! The medical services for my ankle surgery, that I received from PCU team and Dr. Chi Thomas team were exceptional, lots of compassion, supportive, respect, and professional. Highly recommended!
Appointment arrival time was 1:25pm for paperwork for new patients, and actual Appointment was at 1:40pm.
We reached there by 1:20pm but it took us 10 min. To get to OBgyn block due to …
A nurse, Suzanne, called my husband derogatory names right outside the patient room. My husband, barely able to talk to her while hooked to IV fluids, did nothing to provoke this. We reported it to the manager on site and have filed a …
Avoid Overlake ER for your treatment of care.
Brought my daughter to evaluate for a knee pain which they proceeded with …
Worst clinic I have ever been to. I came from work and didn’t carry my ID, the front desk asked me to go get it, fine no big deal. I live 15 min away. I was back by 2:12 and I was told by the front desk I am 12 min late and have to be …
Wasn’t feeling very much care from the doc…kinda fake and he spent little time and I have no answers, referrals or anything. The low review is due to the fact that I spent most of my time in the public waiting room in a hospital gown with …
Since initially posting a 2 star rating, Overlake reached out to me to provide details. Gladly, and in retrospect I’ve demoted my rating to one star for their incessant pestering of reviewers with legitimate grievances—I don’t think a phone …
I’ve been here quite a few times by now unfortunately, but I couldn’t ask for a better staff to help. Even when very busy I was treated with kindness, patience and care. When having my surgery here the nursing staff made me comfortable, as did everyone in the surgical team! My thanks to you all!
I was sent to ER due to pain on my calf 9/10 never feels this pain in my life before. I can barely walk. Doctor resist ultra sound. 90 minutes someone come by to get ultra sound. I was in there thirsty. I call 2 times no nurses come by. The …
I see 4 medical care providers here and they have all been top notch empathetic and competent professionals. The facility is challenging to get in and out of due to the constant and continuous construction. Also can be difficult to find …