Overlake OB/GYN is Bellevue’s best OB/GYN. With our amazing staff of nurse practitioners, we offer services including gynecology, obstetrics, … See more
I am not satisfied with this hospital in the OBG department at all because it does not have a good staff at all and it is better to go somewhere else because it only makes you nervous.
I arrived early and had to wait. I made a routine exam and they gave me a card with a number to check the lab results online but the number doesn’t work, so I sent an email with no answer, then I tried to call and nobody pick up the phone. I have no answer for my exam yet, I think I’ll have to go there personally. No recommend.
I’m a first time mom , Been going here since I found out I was pregnant, (December 2019) My midwife Lori And Lolita are the best, always so welcoming and ready to answer Any of my of my questions, specially during these Covid times
I just want to say that Evelyn and Jessica really made me feel amazing and welcomed when i went to my first appointment, they really rocked my world and will be hoping one of them take care of me
I went in for an annual exam and ended waiting for the nurse for 30 minutes and she wouldn’t even prescribe a medication for me that I’ve been taking for 5 years. I tried calling them for 3 days and can’t get a hold of anyone. I will go to a smaller clinic from now on.
Jemma, a nurse practioner, wonderful provider, would highly recommend her. She incorporates naturopathic medicine and western medicine. I think she is the first provider not to sit there and tell me that birth control would solve all my problems. (Im posting this comment under my husband’s account).
Everytime you have to wait for more than an hour and I dint mind waiting as I understand they might be running behind but this was the first time I was late not more than 5 mins and they just said we need to reschedule since you are 5 mins …
Kolwitz was my doctor she took care of me very well throughout my pregnancy but dr. Paley delivered my son he is so kind I’m very thankful to him .. in appointments u have to wait for a long time that’s the draw back .. otherwise the facilities the care is excellent here .
We were searching for a provider in Issaquah, but Overlake moved from Issaquah 3 months ago and still have a lot of pointers on the web and in their own documentation that says that they maintain a presence in Issaquah. So we showed up at …
Staff(except Lab) is super rude, not organized either, worst experience of clinic visiting of my entire life. Doctor is fine, professional and experienced.
Dr. Graham is very polite and explains the situation in an awesome way. She understands the urgency of patients. Also not to miss is the pleasant behavior of the nurse. Helen is very appropriate for her role and helps you with all your queries.
From the second appointment it started to be disappointing…
I kept going there because I heard the best things about Dr. Heines, so I thought that the long wait (even 3 hours), the last minute cancelled appointments, the …
I write this from our hospital room as my fiancé recovers from surgery to remove infection from her body as a result of a botched c-section from Dr. Lawler and Guilette from the Overlake Obgyn team. The infection was so bad that if she had …
Maybe the doctor wanted to go to lunch or something, today I had an appointment at 1:40 but because of work and a construction in the hospital I arrived 13 minutes late and the doctor said I was too late, this is not the first time I go …
Dr. Lawler has been my OB for 8 years now. He has always been great and very informative. I have had a few issues over the years and he has always made it a point to take good care of me. I have also met with Dr. Otto and she was very caring when she delivered my second child.
We came here for our first appt and almost immediately decided that we would not be back. The nursing staff we dealt with were not pleasant and it almost felt like it was a chore for us to be there. One argued with me and got defensive …
Gorgeous new office in downtown Bellevue. Everyone from front desk and medical assistant to Dr. Van Kessel was friendly, knowledgeable and fast. I didn’t have to wait at all and it was after work, should be kind of busy time of the day. I …
I had Dr. Paley as my ob/gyn all through my pregnancy with my son. He is incredibly knowledgable and caring, and always made me feel at ease (and pregnancy can be stressful). I had an abnormal pap which lead to tests and lots of worry, and …
First started going to this clinic in 2009 pregnant with baby #1 (back at the old building). I wasnt so fond of the male OB idea that others suggested but being my first pregnancy i gave it a shot. It wasn’t for me. Then, we happened to …
Dr. Lawler is truly a remarkable doctor you can trust. I was referred to him by a friend and also heard about him through other patients of his who all praised him for his care and compassion. …
I came here for my first baby, and they recommend Dr. Graham and honestly it was a really disappointing experience … I get it your busy but she seemed very impatient if you had questiones. I was excited for my visits in the beginning …
My doctor gave me a referral here and told me they should call in a day or two. The first 2 times I called they never answered. So when I finally got an answer they told me their “referral coordinator” needed to call me to schedule an …
The office has been promoting their online portal for visit records and medical records. However 1 week after my visit, there is no visit record showing up. And the doctor and nurse told me I should expect my blood work results within 2-3 …
Dr. Graham was my Dr. through out my pregnancy she became more and more impatient with me and it became like a job for her where as for me it was my first pregnancy . …
Such an irresponsible hospital. Called two times asking for medical record. They said the nurse will send to me. But never get it. Difficult to get in touch, and even more difficult to get what you want after that.
wait time is sometimes super long. One day I came for appointment and the front desk kept me waiting and waiting and didn’t get me check in, and then blame me for being late and sent me for rescheduling. This is quite awful. Doctors can be …
Me and my wife had to wait for more than 1hr to get in touch with our OB/GYN. The reason was a terrible mistake by the receptionist and their team, who on repeated enquiry about the appointment time gave us the wrong information about the …
Unfortunately you always have to deal with front desk staff for making appointment and reaching your doctors and nurses and they are the most unhelpful, careless people on the planet. Rude, unprofessional, jumpy, angry and the list goes on.
Absolutely terrible. Regularly wait 40 minutes past appointment time to get called in, this with required paid parking and absolutely rude and terrible front desk workers makes it horrible. …
My midwife Lori has been extremely helpful and thorough with my pregnancy. Bedside manner and her love for what she does is amazing. I’d see her again with other pregnancies. I also was helped by Gemma another midwife and felt she was …
my sister’s OB, Dr.Chakraborty didn’t help my sister AT ALL. my sister was 5 months pregnant and was having serious complications with her pregnancy to the point where she couldn’t even walk on her own and was bleeding profusely. …
Dr. Van Kessel’s nurse is rude. With a hint of incompetence. But primarily rude. We reached out asking to see the doctor ( worried about an ectopic pregnancy and miscarriage); received a rude suggestion “if you start to bleed and believe …
Have gone to this office for many years now. My first pregnancy I really enjoyed the whole office but it was located in Issaquah. Ever since it was moved to Bellevue it seems to have a different feel now. I still really like the doctor but …
When I had a suspected ectopic pregnancy, I was told the earliest they could see me or do any tests was at 10 weeks along and if I started bleeding or was doubled over in pain before then I should go to the emergency room. After my …
I would not recommend this clinic. Every SINGLE time for every single issue there was a wait. I called to speak with a nurse, I waited from several hours to several days until I received a call back, and there were two times no one called …
Really bad service. My OB is Dr. Otto. They work with EastsideMFM and both don’t know each other’s procedure and plans. Because of that, I am arranged to have three ultrasound tests within 7 days. They just don’t care! They don’t …
I had my first baby in February and I cannot say enough amazing things about my experience with Lori, my midwife, and the team at this clinic. I never had to wait for my appts, they were always on time. I had complications during my 3rd …
If you are pregnant and is looking for a good OB, pls don’t come here. Avoid at all the cost. I had to go in regularly for pregnancy check-ups. Doctors are always showing up late- not 5-10 min late, I mean 30min-60 min late; often cancel …
I had both my babies with Dr. haines (retired), but since have seen Dr. Paley, many of the nurse practitioners as well my best friends teenager daughter and my niece go here too. We love this office and all the providers! Yes sometimes we …
I went here for 3.5 years and loved my doctor. I’ve had chronic UTIs since I was a small kid and over the course of 3.5 years had tons of UTIs. Sometimes I came in and sometimes they prescribed me antibiotics without a visit knowing my …
Do not go to this office staffed with extremely inconsiderate and rude nurses and personnel! I find it hilarious and angering at the same time that most of these reviews are talking about the doctors being super late and I was hardly 10 …
I’ve been with Dr Van Kessel since my first pregnancy back in 2006. I think she’s phenomenal. She’s a very common sense doctor which I think is important in her line of work. I will continue to come here as long as Dr Van Kessel is practicing.
I had my first pregancy here with Dr. Chakraborty and everything was fine until she told me “You are gaining too much weight, start watching what you eat”.. cause thats the best feeling for a pregnant woman to know shes “Too Big”. I also …
If you value your time never come here. I have been a patient here for over 4 years and they are constantly 30 -50 min behind schedule, expect it to be an hour plus. What makes it worse is the ask you to come 15 min early, make you wait in …
Last minute cancellation from the hospital. These days it’s very difficult to get an appointment and I’m waiting for past 7 months to get one. But again just days before the appointment they call and cancel it. Very frustrating and disappointing
Its so confusing to get there, like a labyrinth and even if you explain you got lost getting there and accidentally went to the wrong overlake clinic, they wont accept you. I was 10 minutes late because of this, took time off work to go there and they wanted to reschedule my appointment for one in TWO MONTHS!!
One of the worst places I have ever been. They keep sending me bills even my insurance covered it. Last time they did not update my insurance which I ended up paying money from my own pocket. Later their system did not take my payment. So …
I couldn’t be more pleased with the exceptional care I received from Dr. Katherine Van Kessel and her team during my surgery. From scheduling to the time of procedure and after-care instructions, everyone was thorough. Dr. Van Kessel is …
Dr Sarah Bienenfeld was my ob gyn after a very traumatic and complicated delivery years ago. She actively listened to me, took my needs into consideration, diagnosed me with a missed medical problem and cured it, and ensured that I have an …
I love the amenities, but the front desk receptionists will chase you away with their unfriendly attitude and rude tone. Not just my sister in law but my sister as well. I decided to go with overlake, but towards the end of my pregnancy my …
OBGYN nightmare. Avoid Dr. Sarah L. Bienenfeld. I want to give her zero star. It’s been over a year since I gave birth, but I’m still mad about how I was treated. It was most traumatic experience because of this doctor. Everything was …
This place is a joke. Scheduled a appointment a month ago confirming they take my insurance, to come in today for my appointment finding out I’m not covered there. No apology or anything. Just blamed their coworkers.
BAD Customer Service : Not surprised to see poor ratings here. Even the scheduler acts Shady here. Firstly I had to call multiple times just to get an Appointment confirmation email… Wow! …
The one star is to the receptionist I spoke to. I was trying to make an appointment with my PCP and I had a follow-up question. Before I asked the question, she asked if can put me on hold for a moment. I said it was a quick one, but she …
I’ve read a few reviews here and would like to add my experience.
Some people have noted that the doctors arrive late. That isn’t always the case, but has to be expected at times in this line of practice. You can’t expect that …
I had an appointment today and everyone was nice and welcoming. The desk staff was great and helpful. I was late and they helped me fill all the paperwork quickly. They were also great over the phone and got me scheduled for the same week, …
Terrible place. Reservation is at 11:00am, came and check in at 10:55am. Waited until 12:00pm, my name still didn’t get called. Saying the doctor is busy with other patients. If the doctor can’t see me at 11:00am, what’s the point to do reservation? Highly not recommend! Doctor name is Jennifer, avoid her!!!
How can anybody make an appointment if front desk never answers phone or returns phone calls? Called multiple times in advance but have no other choice but to go elsewhere due to inability to make an appointment. Disappointing as I really enjoyed my provider.
Extremely rude office receptionist and nurse. I called repeatedly to for help locating the right building / garage and no answer. Finally found it and was turned away for being 5 MINUTES LATE. What’s worse, the receptionist scolded a newer …
I have very bad experience in overlake Ob/Gyn bellevue. I have my first child born here with a C-section surgery. After 1.5 yrs later I’m pregnant again and I want to have a VBAC(vaginal born after c-section) for my second child. Dr Sarah …
NO customer service! Waited on hold for 30 minute while message kept asking me to wait on hold for next available operator. They do not answer their phones. Tried to use patient portal and the system kept kicking me off. Could not get into …
I almost die of preventable childbirth complications while under the care of this clinic. This clinic didn’t take me, or my symptoms seriously, and just told me to wait it out and see. Their negligence was unbelievable. My care team at …
once you get past the waiting room, everything is great. dr guillet is leaving (or has already left? idk), but she’s amazing; and the NP and all the assistants are great—very friendly and knowledgeable, and they never make me feel like …
I am 39 weeks pregnant feeling very anxious, discouraged, frustrated, and feeling hopeless under the care of Overlake OB. Some of the medical assistants and the billing team have been very nice and taken the time to work with my insurance …
My daughter showed up for an appointment and when arrived said she had the date wrong. Meanwhile never received any email/call/text for any appointment confirmation. Made another appointment for a month later, showed up 10 minutes EARLY! …
First initial time calling in. I asked if I could make a new patient appointment with Dr. Moore, the scheduler’s immediate response was that I couldn’t. She hesitated then proceeded to say unless I’m pregnant which was the main reason I was …
I came here for my second pregnancy as my previous ob was retired. It was hard to find available ob/clinic in Bellevue area as most places were full and I was hesitating to go here at first due to the low google reviews. Yet now, after 1 …
I wish I could leave less than one star. After an ER referral to see a doctor here “as soon as possible” for a large cyst, they waited 10 days to give me an appointment. Then I arrived 3 minutes late and they made me wait 6 hours to see a …
They don’t answer there call 🙄 …
The receptionists are pretty rude .
Horrible !! If you are a minority please find another facility.
Terrible
It’s impossible to contact them over the phone. We’ve wasted ~1hr trying to reach them.
Love this office. Always quick to respond, call back, and answer questions.
Very long wait.most of the times the wait is more than 1 hour long from the time of appointment. Go there if you don’t respect your time.
Dr Loredana Loghin is the best!!!!!!!
Overall it was a nice experience. The receptionist and nurse was very friendly. Nice facility.
Awful. They never answer their phone or call you back.
I give this especially for Jemma Castillo, she did my annual exam, she is very nice and patient.
If you pregnant plz don’t come hear really bad service dr all time coming late
The wait time is ridiculous! They keep scheduling patients that they can’t handle. I feel like my time wasn’t respected. 1 hour wait in the lobby.
This review is for Overlake clinics – ob/gyn – bellegrove, not for Overlake Ob/Gyn.
I am not satisfied with this hospital in the OBG department at all because it does not have a good staff at all and it is better to go somewhere else because it only makes you nervous.
The staff is lovely and friendly. Dr. Paley is amazing and communicates well. He made a very uncomfortable situation pleasant.
I arrived early and had to wait. I made a routine exam and they gave me a card with a number to check the lab results online but the number doesn’t work, so I sent an email with no answer, then I tried to call and nobody pick up the phone. I have no answer for my exam yet, I think I’ll have to go there personally. No recommend.
I’m a first time mom , Been going here since I found out I was pregnant, (December 2019) My midwife Lori And Lolita are the best, always so welcoming and ready to answer Any of my of my questions, specially during these Covid times
I just want to say that Evelyn and Jessica really made me feel amazing and welcomed when i went to my first appointment, they really rocked my world and will be hoping one of them take care of me
I went in for an annual exam and ended waiting for the nurse for 30 minutes and she wouldn’t even prescribe a medication for me that I’ve been taking for 5 years. I tried calling them for 3 days and can’t get a hold of anyone. I will go to a smaller clinic from now on.
Jemma, a nurse practioner, wonderful provider, would highly recommend her. She incorporates naturopathic medicine and western medicine. I think she is the first provider not to sit there and tell me that birth control would solve all my problems. (Im posting this comment under my husband’s account).
Everytime you have to wait for more than an hour and I dint mind waiting as I understand they might be running behind but this was the first time I was late not more than 5 mins and they just said we need to reschedule since you are 5 mins …
Kolwitz was my doctor she took care of me very well throughout my pregnancy but dr. Paley delivered my son he is so kind I’m very thankful to him .. in appointments u have to wait for a long time that’s the draw back .. otherwise the facilities the care is excellent here .
We were searching for a provider in Issaquah, but Overlake moved from Issaquah 3 months ago and still have a lot of pointers on the web and in their own documentation that says that they maintain a presence in Issaquah. So we showed up at …
Scheduling nightmares, awful care team.. shop around for better care. Your time and mental are more important.
Staff(except Lab) is super rude, not organized either, worst experience of clinic visiting of my entire life. Doctor is fine, professional and experienced.
Dr. Graham is very polite and explains the situation in an awesome way. She understands the urgency of patients. Also not to miss is the pleasant behavior of the nurse. Helen is very appropriate for her role and helps you with all your queries.
From the second appointment it started to be disappointing…
I kept going there because I heard the best things about Dr. Heines, so I thought that the long wait (even 3 hours), the last minute cancelled appointments, the …
I write this from our hospital room as my fiancé recovers from surgery to remove infection from her body as a result of a botched c-section from Dr. Lawler and Guilette from the Overlake Obgyn team. The infection was so bad that if she had …
Maybe the doctor wanted to go to lunch or something, today I had an appointment at 1:40 but because of work and a construction in the hospital I arrived 13 minutes late and the doctor said I was too late, this is not the first time I go …
Dr. Lawler has been my OB for 8 years now. He has always been great and very informative. I have had a few issues over the years and he has always made it a point to take good care of me. I have also met with Dr. Otto and she was very caring when she delivered my second child.
We came here for our first appt and almost immediately decided that we would not be back. The nursing staff we dealt with were not pleasant and it almost felt like it was a chore for us to be there. One argued with me and got defensive …
Gorgeous new office in downtown Bellevue. Everyone from front desk and medical assistant to Dr. Van Kessel was friendly, knowledgeable and fast. I didn’t have to wait at all and it was after work, should be kind of busy time of the day. I …
I had Dr. Paley as my ob/gyn all through my pregnancy with my son. He is incredibly knowledgable and caring, and always made me feel at ease (and pregnancy can be stressful). I had an abnormal pap which lead to tests and lots of worry, and …
First started going to this clinic in 2009 pregnant with baby #1 (back at the old building). I wasnt so fond of the male OB idea that others suggested but being my first pregnancy i gave it a shot. It wasn’t for me. Then, we happened to …
Dr. Lawler is truly a remarkable doctor you can trust. I was referred to him by a friend and also heard about him through other patients of his who all praised him for his care and compassion. …
I came here for my first baby, and they recommend Dr. Graham and honestly it was a really disappointing experience … I get it your busy but she seemed very impatient if you had questiones. I was excited for my visits in the beginning …
My doctor gave me a referral here and told me they should call in a day or two. The first 2 times I called they never answered. So when I finally got an answer they told me their “referral coordinator” needed to call me to schedule an …
The office has been promoting their online portal for visit records and medical records. However 1 week after my visit, there is no visit record showing up. And the doctor and nurse told me I should expect my blood work results within 2-3 …
Dr. Graham was my Dr. through out my pregnancy she became more and more impatient with me and it became like a job for her where as for me it was my first pregnancy . …
Such an irresponsible hospital. Called two times asking for medical record. They said the nurse will send to me. But never get it. Difficult to get in touch, and even more difficult to get what you want after that.
wait time is sometimes super long. One day I came for appointment and the front desk kept me waiting and waiting and didn’t get me check in, and then blame me for being late and sent me for rescheduling. This is quite awful. Doctors can be …
Me and my wife had to wait for more than 1hr to get in touch with our OB/GYN. The reason was a terrible mistake by the receptionist and their team, who on repeated enquiry about the appointment time gave us the wrong information about the …
Unfortunately you always have to deal with front desk staff for making appointment and reaching your doctors and nurses and they are the most unhelpful, careless people on the planet. Rude, unprofessional, jumpy, angry and the list goes on.
Absolutely terrible. Regularly wait 40 minutes past appointment time to get called in, this with required paid parking and absolutely rude and terrible front desk workers makes it horrible. …
My midwife Lori has been extremely helpful and thorough with my pregnancy. Bedside manner and her love for what she does is amazing. I’d see her again with other pregnancies. I also was helped by Gemma another midwife and felt she was …
my sister’s OB, Dr.Chakraborty didn’t help my sister AT ALL. my sister was 5 months pregnant and was having serious complications with her pregnancy to the point where she couldn’t even walk on her own and was bleeding profusely. …
I would give minus 5 stars if I could. I never write reviews, but I have to warn others about this place. …
Dr. Van Kessel’s nurse is rude. With a hint of incompetence. But primarily rude. We reached out asking to see the doctor ( worried about an ectopic pregnancy and miscarriage); received a rude suggestion “if you start to bleed and believe …
Have gone to this office for many years now. My first pregnancy I really enjoyed the whole office but it was located in Issaquah. Ever since it was moved to Bellevue it seems to have a different feel now. I still really like the doctor but …
Great experience with scheduling. My doctor was on-time and I had a great overall experience.
When I had a suspected ectopic pregnancy, I was told the earliest they could see me or do any tests was at 10 weeks along and if I started bleeding or was doubled over in pain before then I should go to the emergency room. After my …
I would not recommend this clinic. Every SINGLE time for every single issue there was a wait. I called to speak with a nurse, I waited from several hours to several days until I received a call back, and there were two times no one called …
Really bad service. My OB is Dr. Otto. They work with EastsideMFM and both don’t know each other’s procedure and plans. Because of that, I am arranged to have three ultrasound tests within 7 days. They just don’t care! They don’t …
I had my first baby in February and I cannot say enough amazing things about my experience with Lori, my midwife, and the team at this clinic. I never had to wait for my appts, they were always on time. I had complications during my 3rd …
If you are pregnant and is looking for a good OB, pls don’t come here. Avoid at all the cost. I had to go in regularly for pregnancy check-ups. Doctors are always showing up late- not 5-10 min late, I mean 30min-60 min late; often cancel …
I had both my babies with Dr. haines (retired), but since have seen Dr. Paley, many of the nurse practitioners as well my best friends teenager daughter and my niece go here too. We love this office and all the providers! Yes sometimes we …
I went here for 3.5 years and loved my doctor. I’ve had chronic UTIs since I was a small kid and over the course of 3.5 years had tons of UTIs. Sometimes I came in and sometimes they prescribed me antibiotics without a visit knowing my …
Do not go to this office staffed with extremely inconsiderate and rude nurses and personnel! I find it hilarious and angering at the same time that most of these reviews are talking about the doctors being super late and I was hardly 10 …
I’ve been with Dr Van Kessel since my first pregnancy back in 2006. I think she’s phenomenal. She’s a very common sense doctor which I think is important in her line of work. I will continue to come here as long as Dr Van Kessel is practicing.
I had my first pregancy here with Dr. Chakraborty and everything was fine until she told me “You are gaining too much weight, start watching what you eat”.. cause thats the best feeling for a pregnant woman to know shes “Too Big”. I also …
If you value your time never come here. I have been a patient here for over 4 years and they are constantly 30 -50 min behind schedule, expect it to be an hour plus. What makes it worse is the ask you to come 15 min early, make you wait in …
Last minute cancellation from the hospital. These days it’s very difficult to get an appointment and I’m waiting for past 7 months to get one. But again just days before the appointment they call and cancel it. Very frustrating and disappointing
Its so confusing to get there, like a labyrinth and even if you explain you got lost getting there and accidentally went to the wrong overlake clinic, they wont accept you. I was 10 minutes late because of this, took time off work to go there and they wanted to reschedule my appointment for one in TWO MONTHS!!
One of the worst places I have ever been. They keep sending me bills even my insurance covered it. Last time they did not update my insurance which I ended up paying money from my own pocket. Later their system did not take my payment. So …
I couldn’t be more pleased with the exceptional care I received from Dr. Katherine Van Kessel and her team during my surgery. From scheduling to the time of procedure and after-care instructions, everyone was thorough. Dr. Van Kessel is …
Dr Sarah Bienenfeld was my ob gyn after a very traumatic and complicated delivery years ago. She actively listened to me, took my needs into consideration, diagnosed me with a missed medical problem and cured it, and ensured that I have an …
I love the amenities, but the front desk receptionists will chase you away with their unfriendly attitude and rude tone. Not just my sister in law but my sister as well. I decided to go with overlake, but towards the end of my pregnancy my …
OBGYN nightmare. Avoid Dr. Sarah L. Bienenfeld. I want to give her zero star. It’s been over a year since I gave birth, but I’m still mad about how I was treated. It was most traumatic experience because of this doctor. Everything was …
This place is a joke. Scheduled a appointment a month ago confirming they take my insurance, to come in today for my appointment finding out I’m not covered there. No apology or anything. Just blamed their coworkers.
BAD Customer Service : Not surprised to see poor ratings here. Even the scheduler acts Shady here. Firstly I had to call multiple times just to get an Appointment confirmation email… Wow! …
The one star is to the receptionist I spoke to. I was trying to make an appointment with my PCP and I had a follow-up question. Before I asked the question, she asked if can put me on hold for a moment. I said it was a quick one, but she …
I’ve read a few reviews here and would like to add my experience.
Some people have noted that the doctors arrive late. That isn’t always the case, but has to be expected at times in this line of practice. You can’t expect that …
I had an appointment today and everyone was nice and welcoming. The desk staff was great and helpful. I was late and they helped me fill all the paperwork quickly. They were also great over the phone and got me scheduled for the same week, …
Terrible place. Reservation is at 11:00am, came and check in at 10:55am. Waited until 12:00pm, my name still didn’t get called. Saying the doctor is busy with other patients. If the doctor can’t see me at 11:00am, what’s the point to do reservation? Highly not recommend! Doctor name is Jennifer, avoid her!!!
How can anybody make an appointment if front desk never answers phone or returns phone calls? Called multiple times in advance but have no other choice but to go elsewhere due to inability to make an appointment. Disappointing as I really enjoyed my provider.
Extremely rude office receptionist and nurse. I called repeatedly to for help locating the right building / garage and no answer. Finally found it and was turned away for being 5 MINUTES LATE. What’s worse, the receptionist scolded a newer …
I have very bad experience in overlake Ob/Gyn bellevue. I have my first child born here with a C-section surgery. After 1.5 yrs later I’m pregnant again and I want to have a VBAC(vaginal born after c-section) for my second child. Dr Sarah …
NO customer service! Waited on hold for 30 minute while message kept asking me to wait on hold for next available operator. They do not answer their phones. Tried to use patient portal and the system kept kicking me off. Could not get into …
I almost die of preventable childbirth complications while under the care of this clinic. This clinic didn’t take me, or my symptoms seriously, and just told me to wait it out and see. Their negligence was unbelievable. My care team at …
once you get past the waiting room, everything is great. dr guillet is leaving (or has already left? idk), but she’s amazing; and the NP and all the assistants are great—very friendly and knowledgeable, and they never make me feel like …
I am 39 weeks pregnant feeling very anxious, discouraged, frustrated, and feeling hopeless under the care of Overlake OB. Some of the medical assistants and the billing team have been very nice and taken the time to work with my insurance …
My daughter showed up for an appointment and when arrived said she had the date wrong. Meanwhile never received any email/call/text for any appointment confirmation. Made another appointment for a month later, showed up 10 minutes EARLY! …
First initial time calling in. I asked if I could make a new patient appointment with Dr. Moore, the scheduler’s immediate response was that I couldn’t. She hesitated then proceeded to say unless I’m pregnant which was the main reason I was …
I came here for my second pregnancy as my previous ob was retired. It was hard to find available ob/clinic in Bellevue area as most places were full and I was hesitating to go here at first due to the low google reviews. Yet now, after 1 …
I wish I could leave less than one star. After an ER referral to see a doctor here “as soon as possible” for a large cyst, they waited 10 days to give me an appointment. Then I arrived 3 minutes late and they made me wait 6 hours to see a …