Founded in 1964, Pace Water System is a water services firm. It provides clean and pure drinking water services.
| Friday | 7AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 4PM |
| Tuesday | 7AM to 4PM |
| Wednesday | 7AM to 4PM |
| Thursday | 7AM to 4PM |
4401 Woodbine Rd, Pace, FL 32571
Very rude and unprofessional people.
Very rude customer service
awful service, rude, expensive and unprofessional…..
Great customer service!
Rude, rude, rude. Would give a zero stars if I could.
Will not even answer emergency calls.
horrible company overall.
Never answers phones and messes up billing constantly
Worst service ever; cut water for no reason… no one there to turn back on.
Water out and no way to get notified when restored.
People in the office are rude as hell and make no effort what so ever in helping you with anything!!!
Always professional, there when we need them.
woman who helped me on the phone was a doll. super helpful.
Not happy , way overcharge , wish there could be a review of the greed of this water board , but when there is a monopoly I guess nothing can be done
Can’t even call them because the telephone system just hangs up on you. Then I drive over there and they are all rude.
Super rude customer service they don’t care told no water for at least 3 hrs they need to hire new office people
They lie and they are rude. The price of service keeps going up also. It’s ridiculous!
Absolutely the worst utility company in history of earth. Pure criminals.
Is there anyone that is over them? Any kind of over site? Can no one do something about them being so unprofessional and out and our rude? Look at the reviews… This is SAD!
Extremely nice people. Will help you any way they can.
Cheap rates. Pay with a CC without any extra fees. Great company.
They have defective equipment an admiits to charging me 200 when the meter isn’t working got it on film They are a bunch of scam artist
I would rate no star but won’t let me
I’ve never had a problem with them.
Turned off our water with no notification in a house with 12 people in it, one of them special needs and sick. We had no bottled water, no gallons, and the water was off for hours.
Guys, if you are shutting off water for a whole neighborhood, don’t you think the least you could have done is posted and alert at least on your Facebook page so your customers know what’s going on ?
The reclaimed water used for irrigation is in desperate need of upgrade. You can’t adequately water your lawn because I’m the pressure is extremely inconsistent. get a well of you are able t .
Government overreaching at its best! I live on Legend Creek Circle. They are putting in a sewer system. Now, if your septic system fails, you are NOT allowed to repair it, but, must pay $4000. to tie into sewer and get the added bonus of additional monthly bill !!!!!
Young lady just called me with the answer I needed. I waited just over a week but there was research involved. Very pleasant, courteous and professional. Lindsey? I think.
They provide rude, and sloppy customer service to you via inbred knuckle-dragging Neanderthal employees lead by inbred management. If there was ANY other water utility in the area I would use them. I have never heard of security deposits for water before.
Took a week to get the water turned on at my new house. The front office is rude and unreliable but the service guy was nice. Fix the front office and you might get better reviews.
Too bad thres not a lower rating. The arrogance that boss HOG left behind continues to grow. Sorriest service on the palnet. By the way is the tap fee ever going to end?? Im fixin to look into that. Theives fo the highest caliper. I sinking …
Pace Water System acts like your basic utility. They know that you have to use them, and they are not concerned with treating their customers well. They simply are not very courteous or helpful.
Our property was supposed to have water weeks ago, and still doesn’t. We have called a couple times and the answer is always that they just are ignoring us. The only good thing I can say is that the nice lady that answers is at least honest.
My meter box broke in my yard. I called Pace Water for over four months and even talked to man who is in charge of getting the meter box replaced and it still is not replaced after all this time. Terrible customer service.
I own 2 houses and Pace Water messes up the billing and applies both payments to one house. DO NOT set this account on Auto Pay through your bank because they will mess up the billing. Keep a paper trail of your payments.
Was just hit by a $400+ charge on my bank account via auto pay. Got all freaked out because I thought I had a leak .Plus my bank account went into overdraft since I didnt have the funds for that much money. Turned out they misread my meter …
I am a single person that is only home about 50% of the time and do not use excessive water (do not water grass, run long showers, etc) and my water bill is consistently getting higher every month….if anything, I am actually using LESS …
Beware: Customer Service has no actual power to help you. The point of a Customer Service department is to be able to help the Customer with all billing needs. It is pretty bad when this simple power is split among people who it is 50/50 if they show up to work that day.
Having lived in Pace before there was a municipal water system, I was quite pleased when a public water system was started. It was very nice getting off the well, dealing with ph levels, occasional sand, etc.. …
The worst customer service I’ve ever come across. Tear up your yard, does not leave any message, then takes over a month attempting to repair. Simply place sod on top of partial old grass they tore up. Told BBB they re-sodded, but customer still not happy. What a joke, hope they all have to work for a real company and see what happens.
I have Bill’s automatically deducted. but for some reason they send out another bill stating that I am part due and threatening to cut my service and charge me late fees if I don’t pay up. I don’t think it is right that they can freely threaten people. I am considering filing a complaint with the BBB. about their practices.
I went into Pace Water System to have water cut on at one of my houses. Understand not about a bill, not to dispute a bill, but to have water cut on. The lady, and I use the term lady very loosely, was one of the rudest people I’ve dealt …
This place in unreal!!!! They have the rudest employees I’ve ever seen! They are never happy and act like it’s a problem to do their job you know what they get paid for!!! They could careless because they know everyone has to use them …
Went in to discuss an unusually high water bill, the rude employees and cocky general manager said it was “normal” to have your bill double one month out of every year. They provided no proof, had no interest in resolving the situation, and …
So santa villa water is out with no prior notifications. Awesome job guys
They never cleaned up their mess after finishing the job. They left black straps, rocks and bricks they dug up throughout my yard. A television cable was cut and spliced together, but I was never told it was damaged. The sprinkler system works fine.
Your office staff apparently has no business practice experience at all, given the way your dis-functional voice mail system operates! I’ve called several times and when I select the number I believe to be correct there’s no opportunity to …
I felt the need to leave a review since they all seem bad. Also keep in mind that people generally only complain when something goes wrong. To have less then 100 people upset enough to leave a complaint for a utility company is actually …
Shut our water off for non payment and I’m looking at the confirmation email that shows it was paid. Called the after hours number, and the lady was extremely rude and said there was nothing she could do. We would need to call in the …
Terrible service. You was going to turn the water on today and it never happened. Of course you’re a utility company so having a good reputation doesn’t mean jack
We have been set up on automatic billing for a long time. We have the Pace Water App downloaded and it’s all always taken out automatically. This morning our water was shut off because they said they didn’t get a payment! Somehow they got …
Where to begin…their prices doubled back a few years ago, with NO EXPLANATION. To make matters worse, I live alone and I am almost NEVER home, but my bill was the same amount as it was when my daughter and her family of 4 lived there; …
Usually a good utility, however, today they shut off the water to my house for routine maintenance with no prior notification. My wife happened to be in the shower when the water stopped. I called customer service to see why we weren’t …
Thought I left a review years ago but it vanished! Being a pace water customer since 2005 I have had my fair share of experience with this company plus we own multiple homes here in pace! I just want to write that I have dealt with some …
Very pleasant customer service so far. I recently purchased a home in Milton. We have had a meter leak and they promptly came out to fix the issue. The next time I spoke with customer service was to inquire about our first bill. The rep was very nice and helpful over the phone.
Garbage! When we moved into our newly purchased home I paid the deductible to keep our house with water even after we set up our account. We moved in and no water. Two hours later they had a “”technician ” turn it back on. They then cam …
Water Cooperative, super neat experience getting a field trip. My child had a blast getting to see the process of cleaning water. Shout to Damon for setting up a full morning of learning.
We recently moved here and I have yet to receive a bill. Tried logging onto their website to check my account. It wouldn’t accept my PIN so I called and their automated system is screwed up. Had me press 4 then hung up on me. Called back …
Moved into a rent house in December, paid the deposit and fees. Haven’t received a bill in mid January. Was proactive and called to check on bill Jan 10th. Was told to look for a bill after the 20th for the new cycle. Come home at 4:15 on …
First, they don’t return your calls. Second, their accounting system is extremely flawed. Third, they aren’t on top of getting things done. …
Had a dying family member and was out of town a lot in a month’s time. Totally forgot to pay the water bill which is my fault. Utility company didn’t call before shut off (we were out of town). Returned home at 7 pm on a Friday, paid the …
Three Trouble Calls & Three Weeks Later (and counting) Meter Still Leaking…. UNSAT I get upset to think that we as taxpayers are paying for this water
Not going to lie, I’m pretty impressed by this company. They called me today to inform me that my house was using 144 gallons of water per hour. They said it was a courtesy call they like to do to notify residents that an issue is occurring …
How UNPROFESSIONAL these guys are! Come to fix a leak & cut my internet cable in multiple places! Gonna be weeks before I get internet back! Thanks Pace Water!
Lied to two days in a row. Not a good look at all. I was told a technician would come out twice. Apologized and everything the second time for the first lie. Still no damn technician and no hot water.
While there was a miscommunication in our forwarding address and it wasn’t updated, our experience has been great with Pace Water over the 3.5 years we lived in the area. Thank you for being courteous whenever we have reached out regarding our services.
Hate this company. Came home after work water was off. Paid bill. Woke up next morning and was waiting for someone to turn it back on but nothing so I called and the lady said oh I will make a work order. I said so if I didn’t call you …