Pacific Eye Institute

Ophthalmologist, Pacific Eye Institute

The expert ophthalmologists at Pacific Eye Institute in Upland, CA have been providing comprehensive vision correction services to the inland Empire since 1981. Our eye doctors offer medical and surgical treatment for a wide range of eye conditions including cataracts, glaucoma, retinal conditions such as macular degeneration and diabetic retinopathy, dry eyes, and refractive errors. We have an onsite surgical center for advanced surgical procedures including corneal transplants, oculoplastic and reconstructive facial surgery, advanced lens cataract surgery, and more. Schedule your routine eye exam or advanced eye procedure with our board-certified doctors today!

Connect

Pacific Eye Institute Contact Details

Related Companies

Pacific Eye Institute Reviews ( 250 )

  1. I wish I can give this location a zero-star I called to cancel my Mom’s appointment I spoke to Stephanie and when I gave her the reason why I canceled the appointment she just hung up the phone no bedside manners that’s why this location sucks you need to teach your employees how to speak on the phone.

  2. I brought in my mom to have surgery. Her appointment was at 5:25 am. They kept us waiting for about an hour while they kept taking in patients that arrived way after we did. We were very disappointed with there service.

  3. I had a terrible experience with place and the so called doctor fleming. It took 2 hours and 45 minutes to see fleming . when I asked this Dr. Why it has taken this long he refused to even do his exam. I think if you have to go to this “zoo” called pacific eye institute do see this individual

  4. Great I was scared but the doctors were informative and professional..I was suprised how quick the actual procedure was and by the same evening I could see better than I ever had. I need another cataract surgery and am confident that I”ll have the same results.

  5. My experience was I was scared in the beginning with my right eye after it was over I didn’t feel any pain the left eye was a little difficult it stayed red and swollen longer which it is not healed yet

  6. I’ve been having terrible service from Michelle and Kevin. All I need is a doctors note for work because I’m partially blind and my own doctor won’t help me. I’ve been coming here since 1999 with Dr. Siegle and they had way better service …

  7. Enough is enough. The initial visit was acceptable, Dr. Novak is a friendly doctor, but after three months the fuzziness in my right eye continued after he told me the problem was stress related. In the next three months I lost 35 pounds …

  8. What a nightmare! After having everything misrepresented and doing the same test over and over, we had to delay cataract surgery for my father because of time constraints. When we were finally able to get to it, we were given three points …

  9. Staffs , staffs staffs are not professionals
    Where’s the manager,? Who control the staffs?
    Do your job correctly please… Pacific eye institute is still open because the patients, it’s why you have a job and you get paid.

  10. I’m a satisfied customer. I am very pleased with staff and patient interactings. They are very helpful and informative, I’m very cômfortable in in the care of Eye Institute. Thank You

  11. I was previously diagnosed with normal tension glaucoma during the last few days of December 2019 as I was with Kaiser Permanente. In 2020 I switched insurance to United health care. So I am now referred to Pacific Eye Institute. I saw …

  12. We made an appointment to come in to the Victorville office, then the morning of the appointment we called to confirm before we made the one-hour drive to the office….and was then told that appointment had been cancelled and rescheduled …

  13. The optometrist knew exactly what I needed I can say that I went to the right place good people. And that he seen the underlined problem and knew exactly what to do thank you very much.

  14. Had appointment for 1:30pm got a call to reschedule for 11:30am to find out the doctor was not even here yet they have so many patients scheduled at the same time was not even seen until 1:15 waste of my time. Staff is so all over the …

  15. So mad right now, after waiting more than one hour after my appointment to see the doctor, I get a diagnosis and prescription for eye drops. I asked at the checkout desk for the prescription to take to the pharmacy and am told “ oh we send …

  16. This place needs a lesson in Scheduling. They tell you to be there at a certain time, sign in and sit down. You wait over an hour for them to even take your paperwork, then you have to wait again. For my Mom’s post op we had to wait …

  17. Dr Baktiary and the entire team, including Dr Liao (my earth angels) did a beautiful job of calming me as I was absolutely drawing on every bit of faith I had for this 1st cataract surgery Had to go thru a 2nd on the other eye While was …

  18. Had an appointment for 11:45am. I waited in the freezing waiting room until 2:30p the office help are very rude and keep saying you are next. Then they told me Dr. at lunch. Asked for another appointment and was told it would be another 2 months. Office personnel shows no concern for their patients. Will never go back there again.

  19. Clarity is much better after the Laser treatment, left eye. Dr Ching and Staff always so ready to answer questions. Treatment was quick and easy. Wait was not to bad, travel was a little difficult at time of day due to trafic.

  20. Not really special but Eileen the nurse that took care of my spouse before is there and still nice and friendly . This time Victor , male nurse did the pre op and he was not really so thorough as Eileen before but did not go to dilate the eye just marked it and then my spouse was sent to surgery. I hope the result will be OK.

  21. Dave was blind in one eye the post surgery appointment the next day it was wonderful watching him reading everything in front of him in wonder, two weeks later the second eye was done ❤️ It’s has been such a life altering change, THANK YOU!! Pacific Eye Institute 👍💕🙏 …

  22. Hi im a caregiver my client had an app and they were so rude i could not go in with my clients told me to wait outside not in the waiting area but outside she came out had to do an app i could not even do that for her these people why do …

  23. the doctors and nurses at Pacific ice tube are fabulous they’re very friendly and kind and courteous they know what they’re doing and to me that’s a lot I feel comfortable there keep up the good work and God be with you all

  24. Dr. Beckendorf did my cataract surgery. I had a wonderful experience. He informed me of a new multificall lens. I was a little apprehensive because it was newer and expensive. I am so glad I decided to go with the panoptix lens. My …

  25. I love this medical group. Been going for 20 years. They do their best to help everyone. Yes. You may have to wait. They are very busy. But it’s worth it for the expertise they offer.

  26. All the doctors at the pacific eye institute are the absolute best in the IE. I’ve had to get multiple surgeries due to diabetes. All of them have been a success. Thanks pacific eye

  27. Very professional.. Doctor explained all processes, timing and what to expect. Assistants took great care during and after procedure. Thank you!
    Mr. Ed

  28. While the doctors are all top grade, I can’t say the same for the office managers. One time I was there for five (5) hours. The next day I called to complain about the wait and asked to speak to the office manager. The person I spoke to …

  29. Dr. Pejman Bakhtiary was very helpful and explained everything to me. After my right eye, things were very blurry; however, I could see perfectly and clearly within a couple of days. After my left eye, I could see perfectly immediately. I did have severe astigmatism in both eyes, and he worked with it.

  30. Usually, there is a bit of a wait, but today it was very short. Everyone was very nice, professional and efficient. Everyone was wearing masks and equipment is cleaned between patients.

  31. My mother underwent surgery 2 weeks ago (removal of Basal Cell Carcinoma on her eyelid) on 09/08, and I am glad Dr. Aaron Savar was her surgeon. …

  32. Dr. Bakhtiary and staff were friendly and informative. I had my eye dilated so that takes 30-45 min. more wait time, which is normal. Previously I have had elevated eye pressure. During this visit, Dr. Bakhtiary said my eye were within the …

  33. The doctor we’ve seen so far for my husband has been professional and seems to be skilled. The staff does not communicate, does not treat patients with respect. We were left in the waiting room 30 minutes past our scheduled appointment with …

  34. The whole staff at Pacific Eye Institute are the most caring, friendly group of professionals…Dr. Kim, has sense of humor and knows exactly what he is doing. He is also the main reason I continue to go there, he makes you feel as comfortable as he can due to the situation.

  35. My visit was excellent. Staff was very kind and professional. Dr. Roeske was very pleasant and did a fantastic surgery. Second eye done and no more glasses:) Thank you,to all the staff!

  36. I have been going to Pacific Eye Institute for many years, and have always been satisfied with their professionalism and the care I received. I just recently had cataract surgery. The surgery went well. Everyone involved…pre-op, surgery …

  37. There’s a reason that Pacific Eye Institute stays busy…it’s that they are that good. I can’t say enough good about them. The only physician I have dealt with is Dr. King and she is fantastic. As are every nurse, assistant, staff person …

  38. I started my appointment with Dr. Soni in the office of Rancho Cucamonga. After a breif examination, he immediately directed me to Dr. Kim in Upland office on the same day. Thank you Dr. Soni. On the same day, I met Dr. Kim in Upland …

  39. My whole experience, from the Barstow visit, Hesperia, Upland… The staff was great. Friendly, helpful. Only problem was I fealt I was in an assembly line in Upland….The people were great, did everything right. I guess there were just too many people in the room. One right after another..

  40. My experience at Pacific Eye Institute was great. Everyone was very courteous and helpful. The nurses were very caring and Doctor Parks was wonderful. Nothing could have made my experience better.

  41. This was my second cataract surgery at PEI Upland surgery center and my first with Dr. Bakhtiary. He was kind and professional as was the staff at PEI in Upland, CA. He took a few minutes to explain my renewed vision with the Lifestyle …

  42. Went in for cataract surgery on Thursday and spherical lense replacement. Only took about 15 minutes. Today Tuesday is 4 days out and I can see clearly again and everything appears to be in focus. Dr Soni and his staff did a great job. …

  43. I had cataract surgery 1 month ago and
    Dr. Pejman Bakhtiary was very kind in helping me with me needs preping me for surgery, all the staff was great. 5 stars is not enough, I highly recommend them. …

  44. Good quality doctor with longtime experience my dad (Mr Zhou)has never had before, best cataract surgery group in inland empire, I will recommend for everyone to see this facility. Thanks so much Doctor Batery!!!god bless you !!!!

  45. I have an HMO, so I am always leary about where I get sent to, so when I walked in, it was very crowded and I thought, figures, I’m going to have to wait forever. I was so pleasantly surprised, the people here had it down to a science. I …

  46. Dr. KIm and his team in Upland are amazing individuals who really care about their patients. They are professional and caring human beings. I am truly blessed to have this team helping me get through my treatments regarding my eye. …

  47. The operative staff ia great. The procedure was short and went very well.However, there are one or two females that work the front desk that storm around the lobby acting like little gatekeeper Nazis. They don’t listen very well and have …

  48. The staff is busy but friendly. Going thru the admitting process I was asked by different people at different stages which eye was being done and with a skin marker they put an X on my forehead above that eye.I was impressed with their …

  49. I had the best experience service with Dr. Kim. He is very friendly, gently and communicative.
    The treatment I had it requires one injection in my eye every month for 6 …

  50. The staff was very nice and attentive to my needs. First time there in over 15 years. Social distancing was done. Doctor was very professional and he explained everything being done to me. Overall very pleasant visit.

  51. Are you in the market for REAL help with your sight? Don’t wait…I would highly recommend PACIFIC INLAND EYE INSTITUTE OF UPLAND, CA as a leader in the ophthalmology patient care sector, for those in need of professional, personalized, timely and courteous service. This is the place to Go-to.

  52. Dr Roeske help me navigate what was a nerve-racking experience into a successful operation. His calm, cool, confident bed-side manner helped me get through the operation with ease. His staff was very patient with me throughout the process. He definitely has a first class operation running there.

  53. Fast! Arrived at 0630 for cataract surgery and was back out at the car at 0755 for the drive home. Staff was friendly and professional, answering every question easily. The nurse who inserted the IV port in the back of my hand was the best …

  54. It Has Always been a pleasure when I had an appointment at the Pacific Eye Institute. Everyone has always be very friendly and helpful. Dr. Roeske is always very friendly and explains everything to me that he is going to do and what to expect after. Thank You all for your kindness and help.

  55. Everyone was caring and professional. The cataract surgery went extremely well. I now have 20/20 vision with an eye that every thing used to be blurry with. Had two follow up visits with the doctor to make sure that everything was ok. Glad I had the procedure.

  56. Had my cataract in my right eye treated here by Dr Bekendam. Staff was friendly and they helped ease some of my nervousness. Surgery was easier than I had thought. They called me a while after I got home to make sure I was ok. I’m also a …

  57. I initially went to the Eastvale office in late November for an initial appointment with Dr. Park after my optometrist was concerned during my recent eye exam about what she observed and the symptoms I’ve been having. Dr. Park was amazing …

  58. Given the current pandemic, waiting was well organized and not too long. They did a great job screening those who came in and kept everyone at a safe distance apart when seated. The doctor who did my procedure was extremely nice, as well as his assistant (though my procedure was not very fun).

  59. Everyone at Pacific Eye Instutue is great! They are very professional and treat you like an actual person, not just another patient. They are very friendly and explain all the procedures very well. The facility itself is clean and organized. This is a great place to go for eye care.

  60. Everyone was so professional and respectful at this facility. Dr. Yung was very detailed and precise when explaining my condition. Will definitely recommend to my friends and families.

  61. Quick and professional! Doctor was to the point about the issue with my eye and got me back in immediately for the fix. I had the same issue with my other eye before so I already knew the process, which helped.

  62. Every time I was a patient here, I’ve been made to feel comfortable, listened to and was well informed of each step of the process I had. The doctors who treated me (Dr. Pamela Bekendam and Dr. Samuel C. Kim) plus the attending staff that I …

  63. Covid Protocols were nonexistent in the surgery center! Most of us waiting either clients or a loved one were seniors who may or may not be vaccinated and boostered for Covid. There was no social distancing of chairs at one point it was …

  64. Dr. Kim is VERY INFORMATIVE, KIND and PATIENT. I know HE REALLY CARES ABOUT Me. The staff is also VERY KIND and PATIENT. I ALWAYS RECOMMEND this facility to my family and friends.

  65. Dr Soni is a terrific eye doctor. I seen three doctors before seeing him..when I seen him for the first time he found the problem. That no other doctor had seen..and treated me for my symptoms. I highly recommend Dr.Soni for his specialty in his perfection….

  66. I recently had cataract surgery at Pacific Eye Institute. I was pleasantly surprised by how friendly and considerate the staff was. Everyone was happy to be at work and consistently followed all COVID-19 and Universal Precautions as a …

  67. I was there four months ago not a great experience, had an appointment yesterday what a difference I’m definitely staying the staff was very courteous and professional will recommend.

  68. The doctor and staff were great! Always kind, thorough and kept in contact with us every step of the way from beginning of consultation to the end after post op and release. Highly recommend!!!

  69. The entire staff jumped in to make possible the urgent care I needed with a torn retina. Paula patiently worked with me through complicated insurance issues and helped get me an appointment with Dr. Kim that same morning. Dr. Kim saw me …

  70. Wonderful, caring Doctors. FINALLY, i feel like that doesn’t exist anymore, very rare and refreshing to come by it again. Drs who actually care and want to heal you are where its at. Bring more of those Drs back to society, but anyways …

  71. Dr. Kim was wonderful and his team was caring and professional. I was very nervous but he took the time to explain what my issue was and treat it. They made me feel comfortable. My wife and I will continue to go to Pacific Eye Institute because we trust them.

  72. Dr. Kim & Staff are great. Very professional, polite and felt welcomed in the office. Dr. Kim took the time to sit with me and explained everything in detail and answered all my 20 million questions. In the end, I felt so as ease with …

  73. Staff is great. Doctor and Anethesiologist were great.
    The wait was way to long. Went in the surgery prep room. Sat waiting for 3 hours for a 16 minute surgery.

  74. Dr. Ryan Smith was very friendly and knowledgeable. Because I lived 3 1/2 hours away, he did one eye one day then did the other eye the next day. I really appreciated that. The whole surgical staff was wonderful. I would definitely refer everyone to their clinic. Thank you so much.

  75. From checking in to checking out, office staff was very courteous and helpful. First appt. at this facility, was in and out within 1 hr. Answered all my questions in a way i could understand. Definitely would recommend this office for your eye appts.

  76. Excellent experience with Dr Smith and all the support staff.
    Super response time whenever I had questions from start to finish.
    Best of all I can see great now! Great job Pacific Eye Institute!

  77. The staff was very professional and courtesies. Dr. Smith is the best. Great bedside manner, he explains everthing. Dr. Smith is a great surgeon. I would recommend to family and friends.

  78. I would have given this business rating a 5 but when I had called in the morning to confirm some details I had spoken to a lady named Esther. She seemed unhappy and stern sorta of rude, which came across loud and clear and I did not …

  79. I called them and literally they had a appt for me that very day! I couldn’t go that day so the next day they booked me with Peter Bekendam. From the front desk to the assistants to the doctor I received friendly, professional, prompt …

  80. The staff was pleasant and professional. But my anesthesiologist was not very professional. I informed him of my tolerance to pain meds and anesthesia because I take strong pain medication everyday for my spine. When he gave me my …

  81. Dr. Biro saves the day yet again! I swear this man should wear a cape with a giant picture of an eye on it. These awful styes haunt me and instead of crying on the floor and eating cake, I run straight to Dr. Biro for help. One quick …

  82. I’ve had several procedures performed in the last 2 years. 2 Cataracts replaced and 2 DSEAK procedures (partial corneal transplants). Dr. Soni has performed them all and all have been successful. He has understood my anxiety concerning the …

  83. I was so anxious about my mother’s eye surgery. She’s already blind in one eye and I was nervous about her second one. The minute I met doctor Soni I felt at ease. When we arrived to the hospital, from the front desk person to the nurses …

  84. They really need to stop over booking and leaving people waiting for hours. We can’t eat the night before, but every few minutes the doctors and nurses were going to refrigerator to get drinks and snacks in front of us. You guys need to …

  85. I have been a patient of Dr. Biro for a couple of years. He is simply the best – great skills, patience and he thinks out of the box when it comes to treatment. The staff is punctual and professional. Highest recommendation!

  86. The staff and doctor were professional and efficient. I received a lot of information and then I was actually listened to before agreeing on a treatment plan with my doctor. THANK YOU!

  87. Well, we shall call it the best “removal of foreign object” visit. What happens when you fail to remove a contact lens and just think your eye is unusually irritated and dry for a month and a half…thanks for not embarrassing me. Great staff and great doctor!

  88. I had a great experience at Pacific Eye Institute. The office staff were efficient and friendly. Scheduling was easy and I was seen within a week of calling. I was seen quickly once I arrived by Dr. Biro, who was personable, professional …

  89. The front and back office staff were all friendly, knowledgeable and professional. Dr. Rudometkin is absolutely remarkable. He has a great beside manner, he is patient, he explains things well and he really put my mind at ease about my …

  90. I love and appreciate the care that Dr.Biro and all of his staff have been extra wonderful to me. Top notch 110 % from every person there pacific eye institute is fabulous

  91. Dr.Biro is an awesome
    doctor. He can make his patient comfortable by responding to all questions asked of him.He did a wonderful job in my left eyelid. Thank you Dr. Biro.

  92. Everyone is so helpful and friendly. The doctor took the time to address my questions and even had his assistant call me at home to answer address anything else I had concerns over.

  93. Each day they see a lot of people no punt intended however they are caring professional confident and patient with the process I can’t believe I look forward to seeing them each time because my site is getting better and better and at the …

  94. obviously pacific eye institute knows what they are doing, but they do seem to be a bit brusque with personal patient time sometimes. Obviously there is a balance between personal attention and running a business. I would recommend them.

  95. My experience with Dr. Beckman at Pacific Eye Institute in Upland was simply extraordinary. He was extremely qualified and informative and relayed my fears and anguish .

  96. Dr Smith performed cataract surgery and did an amazing job. My last appt was a follow up to the surgery as well as annual testing. Staff was very nice and answered questions I had about the tests. Dr made me feel very comfortable and was …

  97. This location was the best. The entire staff was nice and personable. They listened to what I had to say in regards to my symptoms, and have a full diagnosis and game plan to heal my eye.

  98. Dr.Soni
    Has been (looking) after my eye problem for about four or five years. I was jumpy with anything near my eyes however the doc makes feel very relaxed I have no qualms with him and his service for me, I think have kept my eyesight for many years ahead.

  99. In November 2022 I had surgery on both eye’s. The type of surgery was { Canaloplasty / Goniotomy } This procedure, was done by Edward S. Yung M.D. and a team, it was quick and virtualy painless, I am very happy with the outcome. I still have to use eye drops for Glaucoma, but the pressure is way down.

  100. I had the dreaded eye test, click the button when you see the flashing light. My technician did all she could to make it as seamless as possible. Thank you, sweetie

  101. Everyone was very friendly and professional. This includes the front desk and all of the assistants. The doctor was very informative and I felt well taken care of. My situation was taken care of. The doctor was excellent.

  102. I highly recommend Dr Smith and the staff. They are not only professional and compassionate but caring as well. I’ve been going there for several years and have continually had a positive experience.

  103. Clean safe sterile out patient office and operating room congenial staff made me feel comfortable. Cannot wait to get final procedure done. Wish they could be cloned.

  104. My 1st time at this office I noticed every person who I spoke to was friendly and welcoming. Nice professional environment. I would like a shorter wait time, but its only my 1st visit so hopefully it will be better on my next visit. Dr seemed ok, but need to see more

  105. I’ve had two appointments so far , with 2 more pending . It’s been a great experience. The staff and doctors have been amazing. Very attentive. I highly recommend.

  106. Dr Savar was so kind and professional. After undergoing my eye surgery, I feel like my old self. Thank you for your skillful hands. You and your staff made me feel very comfortable.

  107. Top of the line doctors whose expertise shows in the results I’ve experienced. I never feel a need to question their judgement or worry. I’m in the hands of professionals I can trust. Support staff have always been kind and courteous. A big thumbs up to Pacific Eye Institute!

  108. I got a next day appointment to have a problem with my eye examined. I was treated very politely and professionally
    by everyone that took care of me. The doctor was very polite and professional, …

  109. I had less than a 5 minute wait. Both male assistants were very knowledgeable in obtaining my information for evaluation and very pleasant. Very pleased with Dr. Roeske as he performed my surgery 2 years ago with excellent results. Very …

  110. Doctor Kim is fantastic. He is very professional, yet treats you like an individual. He saved my eye sight and I’m so grateful. I would definitely recommend Dr. Kim and his fine support staff.

  111. I took my dad for his eye appointment, and he was pleased with the service. The clerk and the doctors were very kind and helpful to him by answering all my dad’s questions. He was also surprised by the bilingual staff, who are very caring …

  112. Dr. Ryan Smith was the assigned surgeon for my mothers surgery. Dr. Smith is the only surgeon that we’ve experienced who gave a 9pm call to check on our mother. He’s very direct, informative, explanatory and knowledgeable and leaves few …

Leave a review

Your email address will not be published. Required fields are marked *